Berrylook

First, people need to be aware that this company is based in China, despite its deceptive on-line claims of being based in the US. Second, the website uses fake pictures of merchandise: the fabric, color, and quality that you think you're buying based on the product pictures aren't at all what you'll get. This stuff is cheesy to the max. Third, if you do insist on making the mistake of buying from them (as I did because I didn't check ratings), you will not receive your merchandise for at least 6 weeks, if at all based on others complaints; Berrylook's customer service system doesn't respond to your actual complaint/question, it just sends you and automatic form email... no one there cares about your complaint or question. Finally, if you do receive your merchandise you will find that nothing fits at all close to what Berrylook's sizing charts say: Berrylook are false, appear to be based either on a stereotypical overly petite Asian body or maybe just on nothing. The stuff I finally got 6 weeks late are so oddly proportioned I can't even give to anyone. I just lost money, not even going to try to return for a refund because it will cost too much and the likelihood this scamming place will do the refund is slight, not worth the aggravation... which is the point of a scam: get your money and make it so annoying to get a refund they get away with it.

Cancel your orders in less than 24 hours, cancel your order before you go to bed.
You should cancel your order in berrylook in less than 24 hours so you can get refund in 7 days business excluding saturday and sunday in GUANGDONG CHINA. The clothing Llines are sold by ORDERPLUS INTERNATIONAL LIMITED by *******@susulike.com
Those advertisement are for teenage size are for teenagers from age 12 to 17 years old. You must be 75 to 80 pounds light in YOUR WEIGHTSCALES. THOSE SIZE THY MENTION IS FOR TEENAGERS AGAIN, ladies, dont even try to order if you are over 85 pounds, over 90 pounds over 100 pounds, Berrylook are too small for you... think hard and meditate these warnings. If you are adult, those size are too small for you not even size of XXXL. The sizes of the clothing lines are for very skinny models. And if you want it, dont... even try. Josephineyong of fortlee, new jersey, UNITED STATES: Dear Customer,

For your order,

E1415240

We're sorry for the inconvenience.

We already request $80.04 refund to you.

Kindly wait for a couple of days.

We appreciate your cooperation and understanding and assure you that we are constantly evolving to better suit your needs.

Our utmost thanks for your kind patience in this matter and all the inconvenience caused is mostly regretted. We appreciate your understanding and we are constantly evolving to better suit your needs.

Items rubbish as per all the experiences on here. This review is about the absolute joke of their returns/refund policy. I refused the vouchers offers - I have not intention of wearing anything from the original order it was so far from what was advertised so I certainly didn't want anything else. One item was never even delivered and Berrylook generally just ignore that!

Initially it took nearly 6 weeks of emails to get them to provide an address to return items to. (They set the policy of 30 days for returns).

I used a 7 day guaranteed delivery service. 3 months later the items are still in transit. My delivery company has investigated, the address given is incorrect - and a simple google map investigation confirms this.

After a further 3 weeks of daily emailing for more information on the address which has never been given they have now provided a new address which is at least 80km from the original one! This one is not recognised by googlemaps either.

I will use this information as evidence that return was attempted and thwarted by Berrylook when processing a charge back via card company, however it is a painful process.

My order was worth over £100 which is why I am bothering but hopefully I can save others some time with failed deliveries if they are also provided with these fake addresses, just send the evidence from googlemaps that the address you have been given for returns does not exist and insist on a refund via paypal/chargeback.
Address 1
MR ZHILIANG LI
BERRYLOOK - CUSTOMER RETURNS
5TH FLOOR, BLOCK A
XIAMAO COMMERCIAL PL
BAIYUN DISTRICT
GUANGZHOU, GUANGDONG
CHINA
510410
CHINA (PEOPLE'S REPUBLIC)

Address 2:
Receiver: Deng Jiayi
Address: No. 6, Jinyuan Road, Caoyi Industrial Park, Zhongtang Town
City: Dongguan, Guangdong
Country: China
Zip Code: 523000
Tel *******9290

And if you have not ordered yet and are sensibly checking reviews then just DON'T order!

And BerryLook - your customer service team have my order no already in case you were thinking to offer to investigate in a laughable attempt at looking concerned!

Berry Look is not a legitimate business and I can't understand why some entity hasn't shut them down. One star is not bad enough, we should be able to select negative stars. I ordered two dresses, yes I took the bait about a week before Thanksgiving, paid $12 in shipping to have it delivered in 5-7 days. I immediately received a text from my bank that it detected a fraudulent transaction so I immediately responded and said to stop payment. I then found all these reviews, how could I have fallen for this scam! It's December 17, a month later and although I did receive a shipment notification about 12 days ago, still no delivery. I'd also like to note that after the purchase I did not receive any email confirmation so had no recourse to contact them. Here's another weird thing, I called my bank the next day and Berrylook said that there was a charge from China under another name that was what flagged their system as fraudulent and what I responded to, so my bank cut that charge off. HOWEVER, once that charge was held up, another charge, same exact amount came in under "berry look" and of course that one flew under the radar. So it's as if they try to be deceitful by using another name then if that doesn't work, they will charge under the site's name. SO sleazy. Beware everyone this is not legitimate. I still have nothing to show for my money. I'm posting this everywhere I can to warn users.

The clothing is of very poor quality and service is unacceptable. When I placed my order I checked the sizing guide for each item. Two items were out of stock and I was still charged for the unavailable items and told via email to pick out something else at the same price, which I did not do. When the package did arrive, not one thing fit. The web site did had a return and exchange policy, so I contacted Berrylook and followed all directions for returns for a refund. It has been over 90 days since my package has left the US, and I am told that I will get no refund until it's received - THIS INCLUDES THE TWO ITEMS OUT OF STOCK THAT I NEVER RECEIVED!
To add insult to injury, at the end of each email the following is stated:
"In any case you are not satisfied with our customer support's response, you can file a dispute by going to our Resolution Center:

Your case will be taken care of by our dispute management team in first priority."

Please note there is no Resolution Center site listed. There is no Resolution Center site listed or mentioned anywhere on the website.
RUN AWAY from Berrylook!

Unfortunately my previous reviews are going to be replaced with this one. So I will make it short. Placed an order on 2/28 for 4 items 4 shirts. First about the quality: Ummm cheap and cheaply made just a size sewn inside. It is not for an American women (size); I wear medium to large but since something made me order X-Large. Products are not true to size. Secondly, after a month or so later 1st shipment ended in a different town & state due to an zip code typo by them. I was told to contact the post office myself. Luckly with little bit of work, I did locate my shipment & gave the Post Office my zip code & it was re-forwarded to me. Very disappointing. Second shipment arrived 2 weeks or so later. The last two items arrived on 4/2/19. Honestly, I would have sent it all back but I have very little fait of their refund system after experiencing the deliveries. Berrylook are in monkey business because any legitimate company who deals with textile/finished products must pay duty, so in order to avoid tariffs they are shipping all around the world this way. I will never order any wearing apparel online again.

When I placed my order there wasn't any confirmation. Berrylook never asked me for my email address to send tracking information to or anything. Right off the bat it was shady. The dress I got didn't quite match the image. It was way too massive which didn't match the measurements they give on the site and was damaged. Of course I didn't want to keep it and wanted a refund. They don't make that easy.

I emailed them about a refund and they wanted to only give me half of the cost. No, definitely not. I didn't want the item. We went back and forth several times and it took weeks in order for me to even get a return address. I had to pay for the return shipping so I was out even more money. They never let me know when they got the package. I had to proactively reach out to them to demand a refund. After several days they responded and said, "Please take note that this will take 15-20 for the refund to be fully processed." What does that mean? It's been 22 days since that happened and still no refund. It isn't even a refund for the full amount I paid including shipping.

This place is a scam and just wants your money. NEVER BUY ANYTHING FROM THEM! If I could give them zero stars I would. They don't even deserve one.

If I could give zero Stars I would. I wish I would have seen reviews from other people before I made my purchase. The clothing I have received from this company is made of very cheap, poor material. Two of the dresses were made of a rough and very scratchy tulle like fabric that chafe's the skin badly upon contact. Just trying the dresses on caused skin irritation, I could never actually wear them. There are other issues as well. The stitching is visible and not done well at all. The sizing is completely wrong and one of the dresses I ordered in black came in Brown. One of the dresses had a torn bodice. Although I used their sizing guide, two of the dresses we're so small I could not zip them up. The clothing took a really long time to arrive. I was not aware it was coming from China. I was not in a hurry to get the clothing so having to wait would have been no problem if the clothing hadn't been so poor upon arrival. I contacted the customer service Representatives multiple times and sent many pictures. I kept receiving the runaround from them. Berrylook offered me credit to use towards other merchandise but I would never order from them again! Even though it had been less than 30 days since I had received the items they refused to refund my money. This is a very bad company! Do not buy from them!

I ordered 2 XL tops; Berrylook are so small that will not fit a normal 9-year-old. Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service number which is +1/607/214/3005 after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it's a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them

I ordered 2 XL tops; they are so small that will not fit a normal 9-year-old. Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service number which is +1/607/214/3005 after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it's a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them

After the ordeal with Berrylook, I opened up a claim against them through PayPal and my Bank.

I finally got my money back from PayPal and Berrylook have reassured me they will be investigating Xi'an Ao Peng Network Technology Co.Ltd (which is the operating company for BERRYLOOK, LILIGAL, FLORYDAY, MISSIAPICK, FASHIONMIA, KYRAKISS, etc)

So don't waste your time with endless correspondence with Berrylook and if you have not received your items yet either.
I assure you, You won't be very happy with your purchase.

So you better start your claim ASAP.

You are entitled to claim your money back from your Bank or PayPal.

PLEASE NOTE:

1- Berrylook will be asking you to close your claim against them in order to get your money back.

2- They will try to tell you to keep the items and refund you half of the money or offer you a gift voucher (cash coupon).

3- Or to return the items at your cost to get your full refund, which probably cost you dearly as it is in China (also they will provide you a fake address & your items will be returned, or they will tell you they haven't received it at all, and they can not give you a refund.

DON'T FALL FOR NONE OF IT, just push back and you will finally get your money back.

If you can support your claim with pictures of the items you have received, a screenshot of their website and any correspondence you might have with them, as well as links to any of the websites where thousands of Berrylook scam victims have written reviews incluiding this one and trustpilot, it will speed up the process and help PayPal and/or your Bank with their investigations.

Good Luck!

**Please take a few moments to share,
Report and file complaints, to your local authorities, trading standards, newspapers, BBC Watchdog and International Consumer Protection and Enforcement Network (ICPEN).
Actually, the ICPEN is a partnership of more than 35 consumer protection agencies around the world, so your complaints will be shared immediately with all the 35 + agencies.

Your complaint helps authorities spot trends and combat this type of fraud.

P. S Dear BERRYLOOK!

STOP asking me about my order number, nor sending me an automated phoney email over and over again which I have already provided you in the past.

I do not want you to resolve my problem now! My problem is resolved, I got my money back.

I am here to STOP YOU (BERRYLOOK) SCAMMING OTHERS! And help others getting back their hard earned money which you tried to steal.

I ordered four dresses from Berrylook.com online catalog which arrived late, did not match size and were of terrible quality. I returned the whole package to the address in San Francisco which was listed as "Return address" on the package. The seller refused it, and it has been resent to me. Instead after three weeks of negotiating with the seller through the PayPal Resolution Center I was advised to send my return to some suspicious address in China, where postage alone would be over 35USD.
By this time (January 20,2020) I have neither any refund from Berrylook or from PayPal, where I have active dispute since December 10,2019, nor the merchandise back from the seller.
Now I am trying to get my money back opening the dispute with my bank. If you don't want to get into all this trouble trying to contact the "seller" with no contact numbers to call and no response to e-mails, and dealing with PayPal dispute processing without the expected help, using weeks of your precious time, please don't use this company! This IS a SCAM and a FRAUD! The best option is to report Berrylook to econsumer.gov and dispute your purchase with your bank.
Good luck!

If your experience was as bad as mine,
Consider reporting them to Federal Trade Commission so Berrylook can start an investigation in this co isn't and hopefully ban the sales they are currently able to make to consumers like us.
I ordered clothes for an extended overseas trip and before I ever ordered i asked to ensure that expedited shipping would have the items to me before I left for the trip. They responded saying if it took longer than 15 I would be refunded. ( see email in picture). So I paid the exorbitant $60 shipping fee (on $100 worth of clothes) and wouldn't you know it, it indeed took too long to arrive and I couldn't take them with me on my trip. So, I asked for the refund for the shipping as promised- they refused. You. I investigation on my end, I found out they were shipped standard service not expedited and they pocketed the money for the service. NOT OKAY!
Moreover, of the 4 items I ordered, I only received 2 of them. The other two items never arrived even though Berrylook Insists all 4 items were delivered. The two items I did receive were a joke, one of them literally had no seams on the end of the sleeves, neckline or waistline. It was just straight cut material. What. The. Actual. F@$k?
All of these things seriously ticked me off, but none of them half as infuriating as trying to get in contact with them. They online contact form doesn't actually work (Deliberately, I suspect) and the emails I received back just parrot the same generic BS over and over. They just keep sending tacking information and never bother to read what I actual say in the email. What's even worse is you can't email with the same person, so every time you try and respond to the last email a new person responds having no idea what is going on!

At this point it's now become what my husband refers to as "the Berrylook thing". Everyday, I now compose and email requesting the please resolve the issue. I have sent 87 emails to them and it appears they are obligated to always reply, even if it's a generic (very poorly translated) response... usually blaming the post office.
I included a couple of the emails below; including the one where they tell me they can refund the money if it takes more than 15 days. Also the one where they ask me to send documented proof I did not receive my parcel by taking a picture including the stamp from the post office?!?! How so that even possible?
Please save your money for ANY other company, and if you already had a similar experience to what I wrote above. PLEASE REPORT THEM so they can be shut down.
Worst experience I have ever had as a consumer with any company, ever, period.

BerryLook sizing is absolutely APPALLING and Berrylook DO charge for shipping!
I purchased two (2) swimwear items, which were unsatisfactory as the sizing is ridiculously whacky! BerryLook refused return, although the items were hygenically tried on but never worn, used, wet, washed or labels removed!
BerryLook offered me a $15 voucher by way of credit compensation, then advised it expired in 36 hours.
When I tried to place my order, THE $15 VOUCHER WAS NOT APPLIED!
Only a 5% new customer discount of 0.84 cents was applied!
AND although the website clearly states FREE WORLDWIDE SHIPPING, I am being billed $11.65 for SHIPPING!
I have tried to email BerryLook = fail! There is no phone number, and BerryLook's own
Contact Us page fails because it will not permit the Captcha to be submitted!
This is an absolute DISGRACE.
Australia is a HOT WEATHER COUNTRY of 26+ million people and rapidly growing.
BerryLook is incapable of accurate SIZING; BerryLookand makes offers of Credit Vouchers impossible to utilise, and makes charges for shipping even though it clearly states FREE WorldWide Shipping on its site.
I am unimpressed, not happy, and have wasted nearly three (3) hours of my SUNDAY trying to make a purchase using my valid voucher offered by BerryLook and have been unable to get anywhere except very, very annoyed!

NEVER AGAIN This company is a scam - awful products and customer service
I ordered from Berrylook, the order took so long I thought it was lost. After I received the merchandise, it was so poorly made. The sizes were not appropriate, their were threads hanging from some of the garments. There were a couple items that were so thin like paper, it was horrible. This is a terrible company with poor quality products and even worse customer service. Berrylook are most dishonest, having made promises.
This is just a scam and a rip off. AWFUL. DON'T BUY ANYTHING FROM THESE PEOPLE!
The thing that is even more vexing than the stupidly long delay is the fake tracking facility. Your number can "never be found" no matter which shipping company you try to click on. Don't use this site they are thieves.
I will be filing a law suit against this company, and will have them taken down on all public websites. Nobody should buy from them, I repeat, do not buy from this company. You will not get your items you ordered and will not get your money back. I have email, and email and email, and now they say my email address is not valid, after months of waiting my time, I still don't have answers.

I bought some clothes from Berrylook. Berrylook were all to small. The clothes come from
A China address, in which, If I had known this, I would have not ordered them. It took
Me a month to get them, plus the postage is too high and they know this.

I received this back in an email from them..."Considering of the high return shipping fee which needs to be afford by yourselfwe do not offer return labels, would it be possible for you to I keep the items or give your friends as gift?
We are willing to refund $35 or offer a $37 cash coupon to you as compensation. It is convenient to buy other items in our website at any time."

Do they think I am really going to buy something else from them. Why would I want to keep these clothes when they don't fit and only give me back $35 dollars. Really?

Another thing that happened is that I tried to find a number for their store because I thought the store was here in this country. I found a number, but it was a scam where they can get into your computer and get your info and I was stupid enough to fall for it.
They were asking me all this info, such as the last 4 digits of my social. I said "why do you need all this for a refund? Well I fell for it and they their was some charges on my credit card that I didn't make and a fraud alert came from my credit card. So I had to
Get another credit card.
To get a refund a person puts the number for the store they said they used to get their refund, but it is really the scammers giving that phone number so they can get your info.

Ordered $100.00 worth of items for a wedding and a vacation. Items do not look anything like the pictures on the site. Maxi' dresses were knee length. 3/4 loose sleeves were tight fitting and did not even reach the elbow. Patterns and colors don't match the photo. One dress with a bias cut skirt came as a narrow skirt. The fabric advertised as linen and cotton is neither. My husband has car rags that are of better quality. One of the dresses, I could literally read the newspaper through it with no back lighting. And NOTHING FITS!
I understand that you get what you pay for but I will spending my money in Forever 21 as their clothes look like Saks 5 th Avenue compared to Berrylook.
I am trying to return, and after filing a complaint with my credit card company, I finally heard from the company. ( Other emails were ignored). Now Berrylook want pictures of the clothes. Took me an hour to upload their pictures next to the pictures from the site. Now they are silent again. So annoying! They need to be put out of business.
STAY WELL AWAY! Contact me on Facebook and I can provide pictures! ( unable to upload here)

I ordered 6 garments for the "bargain" price of $92.70. The descriptions and reviews on their site looked good. It is two months later and I'm still waiting for two dresses. What I have received, however, does not match the site description. The most recent shipment was a dress that Was unraveling at the seams and was made out of a thin plastic-like material that you would expect in a poor quality paint smock. I have never seen another clothing item of any sort made out of this material. It isn't even fabric. I tried to leave a review on the site, but there is no way to do so. The packaging was just a plain plastic envelope with no label showing where it is from. Returns are supposed to be accepted within 30 days of receiving the item. There are a list of requirements and you may or may not get a refund. Then, Berrylook say it could be awhile before a refund is issued.
I tried to leave a review, but there is no way to write one. The posted reviews are canned. Probably done by the people who work on the site.
I looked them up after trying to contact them for a refund and have found many others who have reported them as a rip-off. I wish I had looked earlier.

I was looking for a dress for a wedding and saw a few through and ad on a respected news site. I wish I had done some research first. BUYERS BEWARE!

I bought 4 items - 2 dresses, a sweater and a necklace. Took weeks to get to me to the point where I bought a completely different outfit for the wedding because I was worried. The first of 2 packages arrived. I can typically wear medium or large in the US but I ordered large for the dress - couldn't even get it on! Lucky of it was a medium but definitely not a large. The necklace was broken. The sweater is not a large either. Second package arrived - repeat situation on the size. I contacted them and it's complete run around and to get my money back I can pay to ship to China and I know I'll never see the money.

Don't buy from them - the sizes are all wrong, the quality is poor and the customer service is awful.

And for the positive reviews here - I read them and clearly by the language Berrylook are written by someone at the company. The English isn't great and matches what I've seen in the emails. They are just trying to raise their star rating! I'm sure it's part of their job to go on and write positive reviews to suck people in! Don't fall for it!

I want to thank everyone for writing reviews. I only wish that I had read them BEFORE I purchased the rubbish I received from BerryLook!
Notice there is no contact information provided where you can actually speak with a person... Notice that your emails are responded by multiple staff members... I personally had seven different people. Notice how you get excuses, including suggestions to give the crap away as gifts to a friend the size of a leprechaun instead of attempting to return it...
I found it most interesting that sandwiched between reviews with one star ratings are those with five: poorly written and grammatically incorrect suggesting that Berrylook were composed by the company itself. (Try reading them aloud with a really bad Chinese accent just for fun!)
I'm stuck with a bunch of garbage that I will be donating to charity. But I am thankful it cost me less than $150 for yet another valuable life lesson... the world is full of trickery but you can protect yourself by researching the company, reading the reviews of those who had bad experiences, then weigh it out and be ever mindful that you could possibly lose your hard earned cash... before pressing that SUBMIT button.

As has been noted by various other reviewers, the product is terrible quality and the customer service is awful. I have received a product that I ordered and found the material to be extremely cheap. The sizing was also off. So far, my correspondence with the customer service team has been extremely disappointing, their solution to my dissatisfaction with the product and the huge discrepancy between the product and what is advertised on the website is to give me an online store credit that I will never use because of the quality of the product. The company even had the gall to respond to a review I posted on a different website and ask for my order number so that Berrylook could resolve my issue. I have been corresponding with them for weeks and still have not seen the issue resolved. The customer service team had received the corresponding order number in my very first email to them, and I have given it to them more than once in response. They are giving me the run-around via email because I had emailed them to cancel a second order with a different order number, which I was, thankfully, refunded for because I cancelled it before it shipped. They are indirect in my responses in that they do not reply to my inquiries or comments directly. They seem to have no communication between their team, as they have 2 people responding to me through the same email address. I continue to be extremely disappointed with the service and, quite frankly, I feel cheated, as, had they given me a reasonable response two weeks ago, I could have returned the item within the allotted timeframe and gotten my money back. Any respectable business should be abhorred about the way this was handled. DO NOT BUY FROM THEM!