Bikeinn

Bikeinn Com video of product NOT FOR THE PRODUCT SHIPPED...
We clicked on an item at www.bikeinn.com and it directed us to a fully detailed video of what appeared to be the product we would receive. Unfortunately bikeinn Com sent a much lower rated product, a low end of the family of bike transport bag. After complaining to their Customer Service, Bikeinn advised that all their products link up to a video that is not directly representing the product clicked on. This is very deceiving as well as not appreciated as bikeinn.com will accept the return only if we ship it back at our own cost. I will be writing back to them to escalate my complaint.
Very deceiving.

Been ripped off company refusing to refund item delivered apparently although Bikeinn can't provide address it's been delivered too or proof of delivery I noticed a error they mixed up invoice address and billing address I contacted them before item was dispatched they still sent it to wrong address now item has gone missing they have been looking into it but it's been two months I'm getting passed from pillar to post customer service is terrible satisfaction guarantee is bull$#*! so is refund policy

DO NOT USE THIS COMPANY!

I ordered 2 tires on Feb 4,2021. I could buy tires locally but not Schwalbe which I absolutely love. I had them shipped by regular post. Their estimated arrival date was Feb 11 to Feb 14 which I figured was optimistic as Bikeinn were coming from the Netherlands all the way to Ottawa Ontario Canada. They shipped promptly. The tracking was sparse but they got to Canada Customs in Mississauga where they remained for 6 days. I received them at my door today Feb 24th packaged well and no extra charges. I would buy from them again as the prices were so good as long as I'm not in a rush.

I purchased the Elite Arion Digital Smart B+ roller for $380 which should have been the first red flag since Bikeinn go for $650+ new. When I received the rollers I could already tell something was off since the box looked extremely worn and old.The item was missing the two additional plug adapters that should be included to use it in the US and Australia so I had to purchase an adapter from amazon and had to a wait a week for that to arrive.

Once plugged in the rollers made a loud buzzing noise twice and then stopped and then could not be connected to via ant+ or Bluetooth. At this point I could see they sent me a defective unit and a clearly used unit. As you can see from the pictures there was gunk around all the stickers and the unit just looked worn.

HERE IS THE BEST PART!
I selected the option to do a full refund. They sent me a link for a return label with prepaid shipping which all worked fine. I sent the item back to Spain from the US. As if today this is what they are telling me, "Dear customer, we have already checked your returned item and it has been sent to the manufacturer in order to verify if the defect is covered by their warranty policy. Please bear in mind that if the manufacturer rejects warranty, you will be charged for the costs incurred (transport, service and / or repair charges)."
This was by no means ever discussed and I never asked for the item to be sent back to me. I already know they are going to try to charge me more money regardless if they send the item back or not. DO NOT PURCHASE FROM BIKEINN OR ANY OF THE INN SITES AT ALL. COMPLETE SCAM.

UPDATE 1-9-20: Bikeinn has not responded to me for 18 days of me following up almost daily for a refund. Luckily I was able to do a charge back through my bank and got all my money back today. Again DO NOT BUY FROM BIKEINN!

I bought a GPS for use in Australia from a website that had an Australian flag on the top and the unit was advertised in Australian Dollars. I was thus surprised to find the unit came from Spain and had Western European maps and no Australian Maps. Thus the unit is not suitable for use in Australia unless you pay, almost the cost of the unit itself, to buy the Australian maps. When I complained the company advised it said in the fine print the unit would have European maps, and thus not suitable for use in Australia!

Be aware this company trades under numerous names, like TradeInn, RunnInn, BikeInn, DiveInn, DressInn etc.

I ordered these tires 2 months ago and I have still yet to see them. I have asked several questions and the answer has simply been "we are working on it and you should have them in 10-15 business days". Bikeinn have no idea where my package is and refuse to give me my money back so I can go elsewhere. I have asked for the USPS tracking number I paid for, but they never provided it. They probably saved some money and got the cheapest shipping possible. I am tired of asking them for updates. Instead, I have decided to just let people know on how BikeINN conducts business hoping that some reads this and decides to buy from one of the other many online sites available.

I personally hope that the site you do chose to spend your hard earned money at has a higher level of customer service than BikeINN. Basically, if you would like to pay for something, but never receive it then definitely order from BikeINN. 2 months and nothing really wish I never came across this site.

Order number: 16693677

Beware Bikeinn are liars. Three weeks ago I ordered 2 bike tires from them. My stupidity I did not see they were from Spain. Their shipping estimate via airmail was under a week. The price was average and they promised 100% customer satisfaction. I use my bike to ride to work but I can take Uber, but for a few So I made the purchase.
That's where the nightmare began. They sent email saying my tires shipped. That only took 2 days so I got excited. However since then tracking says " IN CUSTOMS, PENDING US CUSTOMS DISPOSITION CODESpring GDS US, United States". My bike tires sit in customs somewhere in New York. I ask company to research. All they say is here is you tracking. I ask about customer refund so I can go buy from different vendor and say NO since they mailed it, I need to be patient. 3 weeks later I email them every day and more excuses. They refuse my refund even though they promise fast air mail shipping, free refunds & 100% customer satisfaction. Do NOT do business with them, especially if you live in the USA. They lie and deceive to get your money. In this country, they would have already been put out of business. 3 weeks later still NO tires and I have spent over $100 in Uber rides to gt to work. The company does NOT care. If they were in America, the government would have already shut them down..

I ordered some maxxis presta valve inner tubes for my mountain bike and the sent me schrader valve tubes instead which will not fit on my wheel rims as the opening for the valve is to small for the Schrader valves. Bikeinn said that they would refund me the money if I sent the the item back, so I printed out the return label in order to post it back. They then sent me an email saying that I would get a refund in the next five days for £23.99 and that I would not need to send the inner tubes back. Five days later I had a credit for £3.00 in my account which is obviously not the full amount. I have told them that if they do not resolve this issue I will contact my credit card company to resolve it for me. There customer service is terrible as well. They have no contact telephone number and it takes them an age to reply to emails. I will never use this shop ever again and I would advise you not to either.

I ordered a helmet and a shirt from this terrible company. Its been almost 2 months. When you email them you get a half assed response that Bikeinn will review it and try to track the package. Then they tell you it will be an additional 2 weeks, for a helmet and a shirt! Most of the email i get from them are generic response emails, and you cant call them. If you are not in the same country as them, I would never order from them because you have no legal recourse, so basically I'm out about $275 U.S. dollars because of this company. Don't trust them and don't buy from them. As of this writing I still haven't received the items.

UPDATE*** - Still no response or item from Bikeinn. I have emailed Bikeinn 7 times over the past month. I filed a claim with USPS to see if the item was actually in customs. USPS responded saying the item was "never shipped or picked up". Every time I email Bikeinn I get the same bogus response, "Your parcel is currently on its way and it is due to be delivered to you very soon. As soon as it reaches your country you will be able to see much more information in the tracking link". That's a lie. I would rate negative (-) if I could. DO NOT BUY from this entity. Its a scam. I should have known when Bikeinn emailed me a picture of the supposed package a couple days after my purchase on May 31st trying to show me it was shipped. Who does that? They were already laying the ground work to not ship the item. They took me for over $300. I will continue telling everyone about this experience until I am refunded or my package is delivered so no one else gets scammed.

Ordered a bday gift for a friend on October 14. As of 11/6, I'm being told it hasn't even reached our country yet, despite an expected delivery date of 10/28! I tried to get help from customer service chat and had to wait 10 mins before even getting to interact. Then, when requesting a refund for the ridiculous wait for my package (no idea when it will actually arrive), I was told the only thing Bikeinn could give me was a coupon toward my next purchase. Are you kidding? Do you think i will ever order from this place again?! So, I am left with no bday gift for my friend, a promise of delivery unfulfilled, and no attempt from the seller to provide me with meaningful compensation for the trouble. Absolutely a poorly run organization.

After submitting my previous review Bikeinn contacted almost immediately and offered to cover the cost of return shipping through DHL. It took several more weeks to receive my shoes back from customs (COVID situation kicked in), but once I let Bikeinn know Bikeinn offered a prepaid DHL shipping label. I printed out the DHL label and shipped them back. This time it would flawlessly and Bikeinn received my return and I finally got my refund.
I don't know why the US Post Office shipping got hung up in customs and DHL did not, but I would suggest anyone making a return from the US to use DHL.
Also if Bikeinn offered a way to just purchase a prepaid DHL shipping return label I would have gladly done it (suggestion on how improve their service).
Anyhow it worked out in the end and while it cost me $55 on a failed return Bikeinn did step up and covered the DHL cost.
Now that I know the potential issue and how to address it, I'd consider ordering from them again.

TERRIBLE! AVOID!

I ordered something expensive and it didn't arrive when expected. Bikeinn didn't let me know there were any delays which meant I had to chase them up Bikeinn have NO PHONE number, just an arrogant operator on chat (I was No 14 in a queue). On checking the tracking, Bikeinn didn't give the item to the courier for FOUR DAYS! DREADFUL SERVICE. The chat operator said there had been delays but the truth is they couldn't be bothered to send the package for four days. STAY AWAY, I won't be using them again, I didn't realise they weren't based the UK but Spain instead.

Do yourself a favour and give them a miss.

I have bought an expensive bike trailer from BikeInn in November 2020. The box came with some missing items and I have now been in contact with BikeInn for more than 6 weeks (14 emails sent + 4 phone calls in Spain!) and I have simply received no answer whatsoever. Bonus: I have been charged some extra fees that were not clearly explained when I initially submitted the buy online (income duty import which represents 10% extra on the top of the overall price).
Don't get impressed by the shiny website, Bikeinn are not serious professionals. Stay away from BikeInn!
Yannick.

I ordered a brooks saddle and the wrong one was sent after 3 weeks, so ok these things happen. I sent a photo of the saddle I ordered and the one received and competed the return form, that is where the problems started. I keep getting requests to send more photos and receive apologies for the delay. Now my requests for a status are just ignored. The chat just cuts off and any issues you try to flag on trust pilot Bikeinn just have removed. They do not send you a return address on packaging and an audit trail of your follow ups on their website disappear. They do not accept returns to be careful using this reseller 5Aug20 and still no reply.

I placed an order on May 19. The estimated delivery time was within the first week of June. AFTER paying for the order, I was informed that would not be ready for shipment until June 11, which would mean I would not receive it until at least early July.

I contacted customer service and was told that if I did not want to wait, I could cancel the items that were not in stock and the company would ship what was in stock. I took the advice given by the service rep and removed all the items that were not in stock for my order.

I was refunded for the items cancelled, but not the shipping paid for these items. I was charged $65.99 to ship 4 items that should have cost $16.99 to ship.

There is no reason I should have to pay a shipping cost for parts that were not shipped. As far as I am concerned, this company has stolen nearly $50 from me.

I have reached out multiple times through email and the chat option with no resolution. I get a reply to maybe one out of three emails... it is a generic response about shipping delays due to covid. I was able to reach someone once through the chat, after hours of waiting, who said I would be contacted within 24hrs by some other department - It has been two weeks now and nothing. I'm not sure what else to do... just this morning I have spent 2.5hrs waiting in queue for the chat support. I have been stuck at number 1 in queue for over an 1.5hrs... I started at number 73...

The whole experience has been terrible... I should have listened to the terrible reviews of this company. I'm definitely regretting giving BIKEINN a chance and will never be using or recommending their service again.

People be patient! If you can't be bothered to wait, then pay premium shipping then like Merlin cycles or the like. At Merlin's, right now $325 is the minimum order to get free shipping. Below that, it's $19.50. I used to order there a lot but because of their shipping fee I decided to go for Bikeinn. FYI, it's $19.50 to make sure the customer gets their orders on time. And this is because of the pandemic. Now switching to Bikeinn...
I'm experiencing the same thing like most of these complainers. Ordered May 24,2020... tracking update didn't move until JULY 1,2020. Finally THERE'S MOVEMENT! Bikeinn wasn't like this before the pandemic. ALL businesses are affected! At least I'm thankful my package is NOT lost. I was exchanging messages with Bikeinn's CSR and I totally understand their predicament. At least, they're responding... and their info is accurate. And most of all, my package isn't lost. I told them, I don't mind the delay as long as my package is delivered. I'm getting my package tomorrow July 6,2020 but I shouldn't get my hopes high just yet, it might still be a delay of a day or 2. WHY? Because there is a freakin' pandemic. Ships and containers are held and quarantined. There is shortage of staff versus the amount of packages moving around.
Be more understanding. Geez.
And an update today 7/6/2020, I have received the package in perfect no defect condition. Below is the photo of proof. Patience is a virtue

I ordered a Thule 973 -18 Bike rack adapter. I firstly recieved no order confirmation. Only A DHL tracking number by text via DHL. I went to collect the package within the time frame alloted. The tracking information was incorrect and didn't match any packages so I was unable to collect it.

I called DHL a day later and was told that Bikeinn had contacted the courier who instructed them to destroy it.

Tradeinn/Bikeinn suggested that I hadnt paid customs fees. (I have never paid customs fees within the EU on probably hundreds of packages in the past, why are they the exception.)

I contacted them asking for a reshipment or refund. They offered me 5% discount off my next order.

I have no way of knowing if it was even the right part I ordered it could have been a €5 bike light instead of €50 adapter.
At best they are highly incompetent in customer service at worst its a Scam. AVOID!

Unfortunately I didn't check the reviews as it wasn't a very high priced item. Hopefully PayPal will rule in my favour.

I ordered a pair of Castelli shorts on BikeInn in September. It is now the end of October and I have still not received my item. I have sent emails and messages to BikeInn to request Bikeinn look into this, however I just get passed from department to department. They have now told me they need to complete an investigation with the transport company before I can be refunded! The parcel has been lost. I paid for an item I did not receive. It is simple, refund me then do your investigation. This is a company which does not put their customers first. Avoid!

20190122
Be very careful on choosing a bike transport bag from BikeInn.com
We chose a bag and watched the associated video very carefully, we ordered 2 such bags and received much lower scale bags from BikeInn.com. When we complained, Bikeinn responded that the video is a generic video demonstrating another bag version 3.0 which is very hard to find on their web site and cost pc 5 ½ times the price of the bag listed which we purchased. We demanded a return authorization, they gave us an RMA as long as we paid the transportation charges going back to them. After we escalated the issue, BikeInn.com (TradeInn Retail Services) accepted we ship the return at their transportation costs. BikeInn.com then reimbursed the cost of the bags only. We were left with the cost of the original transportation charge of $75.46 CND and the additional Canadian duties of $27.25 CND paid which BikeInn.com refused to credit back. That represents 19% of the transaction's cost. Different countries might have different Customer Protection laws, but I can tell you that in Quebec, Canada, if you represent products in the same manner as you site does, the company would be contravening effective laws. To ensure that I was not the one misreading their web site for the product we viewed and purchased and their associated video, I showed their web site versus the products we received to 8 Quebec enthusiastic bikers. All 100% of them agreed that the video is misrepresenting the products BikeInn.com shipped. Peter

Avoid them!
After ordering a costly pair of cycling shoes, six weeks ago, there hasn't been any information on the order status whatsoever, and the company has been ignoring all my messages. I placed the order at the beginning of June with the promise of getting them in two weeks, sometime around my birthday, but this company shipped them three weeks after even though Bikeinn "assured that my order will receive their best attention." They sent a tracking number that proves how late they took to deliver the order despite my paying for fast delivery - in addition to the U$350+ for the pair of shoes. On top of everything, the tracking number does not provide any update either and still shows the same status since they sent the order.
I understand that COVID-19 and all that mess makes things hectic, but at least answer a single email, please! I just hope the order does not get lost in the mail, as I've seen it has happened in most of these reviews.
They are probably spending too much money on their website and propaganda instead of investing in customer relationships.
I would just avoid them if I were you, just for peace of mind.

I wish I would have read this before buying 2 pairs of shoes that didn't fit.
Bikeinn sold a pair of shoes as size 13, I ordered and they arrived as a size 46, I need a 47, apparently.
Ordered a second pair as a 47 but somehow it changed to a 43!
They said in both cases the error was mine and that I would pay the cost of return shipping.
Phoned DHL who said they needed Bikeinn's account number to quote discounted shipping.
THIS SHOULD BE TRANSPARENT TO THE END USER, WE SHOULDN"T HAVE TO DO *ANYTHING* to get the discounted rate.
As it is, ~$135 to return both shoes from the US to Spain.
Now I'm stuck with $300 of worthless shoes.

NEVER AGAIN!

Placed an order 6-29-18 and according to the very unprofessional, lethargic customer service the parcel was shipped but cannot be located. Bikeinn claim to have started an investigation and 3 weeks later they have not resolved it. When I ask to speak to the person in charge, the answer is always, not available. When I ask for a call back by the person in charge, there's never call back. The service is the worst I've ever experienced. I have yet to receive the merchandize, very disappointed, and no longer plan to do business with this outfit.
As of 8/27/18, this issue has not been resolved and this company refuses to issue a refund.

Ordered a pair of size 11 xero sandals. Bikeinn sent me size 10, and like other reviews here, I waited forever to get the item (sitting in the dutch mail forever and was told that they were sitting in customs in Japan, which was not true). When I asked for a refund, I was told to log in and lodge a claim, which I did... again 3 weeks back and forth... then they finally said they sent the right order. I ended up selling the sandals for 20% less than I bought them on ebay. This site and all the affiliated sites are clearly dodgy.

I placed an order which was confirmed immediately, and appeared to ship from NL to USA. I had the same experience as described by most of the other reviewers here: order submitted o PostNL International, then nothing. This is a sophisticated scam as Bikeinn even show you a picture of your "package" with the correct shipping label. They create the label, and pay the shipping charge to create an illusion of an actual shipment - and then the customer waits and waits. I suppose that they have several "packages" available to affix the shipping label to for the picture to make it look real. However, no one ever takes the actual package to the shipping center! They pocket your money, and pay a small fee to PostNL International to make a huge profit! I wonder why they ship from Holland when they are based in Spain? (more lenient fraud laws in NL?)

If you look at these reviews, only a handful of people actually got a shipment (so they must ship sometimes), but most of us experience this phantom shipping that never arrives. After waiting for over 3 weeks, I solved my problem by getting the CC company to reverse the charges, and ordering the same items from Amazon for a slightly higher price. Unfortunately, I'll never get back the 3 weeks lost waiting for my shipment from BikeInn. Sad!

I really hope that someone in Spain or Holland reads this and launches an investigation into this company!

Ended up having to return a pair of cycling shoes that did not fit. RETURN FEE WAS $81 USD. Nowhere on the site did it mention i would have to pay such an outrageous sum to return these shoes to SPAIN - which was not indicated to me that was where Bikeinn were coming from anyway. VERY terrible business model if your clients have to pay almost 1/3 of the purchase price to return an item. BikeINN should not be selling merchandise to the states if the return cost is so exorbitant AND they hide this information from you when you are buying. TOTAL RIP OFF.

This is an excerpt of my last and final review of these clowns. Read and judge for yourself.

Tradeinn Team Customer service
Final mailing sent 01 June 2020
So what you're telling me after 4 previous requests by me to locate my package, is that the order that I placed 7 weeks ago on April 16th for two bike tires is missing, and,
1. You cannot locate it,
2. I have not received it,
3. After 6 weeks waiting on your defective shipping methods, I no longer have a need for it,

You tell me the order cannot be cancelled or refunded until I receive it and send it back to you (sounds pretty unlikely at this point, don't you think?)

This means that if it never arrives, which at this point seems highly likely, I, as your CUSTOMER am paying for something that I never received and that you, the SUPPLIER have no responsibility to your customer to do right by me and refund my purchase until you receive the item back (which also seems pretty unlikely since the trip here has taken 6 weeks so far and has not even shown as leaving the Netherlands for 5 of those weeks, which I take as meaning it's lost in transit).

The responsibility here is YOURs, not mine, and as a business you should know better than to screw your customer for your poor choices in shipping service. Your denying any responsibility and refusing to refund my payment for your lost inventory will be captured in my next review.

Please plan on continuing to receive more negative reviews on your site until you resolve this issue. Your reviews are already extremely poor; possibly you don't care if you have no plans to continue to do business under your current name.

This is my last attempt to get you to do the right thing and refund my money. I will never do business with you again.

I hope any reader sees this and thinks twice about choosing these people to do business with.
Good luck to my fellow cycling enthusiasts
John T

I ordered a Garmin Varia RTL 510, which then didn't work properly. The time it takes to return something is completely unacceptable! From pick up to opening the return took them one month. It took two weeks to get there. I then got an email dated 13 September..."Dear customer, Exactly. Today we are processing the parcels which arrived on Sept. 7th 2018. So in a few days your parcel will be opened, processed and the refund done." Bikeinn then tried to replace the item instead of giving me a refund... I eventually got the refund...

If you want to speak to someone, the phone is maybe answered 1 in 10 times. Their web site doesn't work with Safari, and even with Google where they say it should work but doesn't.

Stay well away... long wait for the original delivery and if you have to return it... a very very long wait.

Honestly, I should start reading reviews before I get excited over cheaper prices but I can't believe companies can get away with this.
Initially I wrote a negative review about the delivery. I needed mtb gear for a visit to a bike park and actually looked at multiple online stores that could deliver within a week.
I wouldn't have been upset if Bikeinn had a free delivery service (I ordered for more than 200) and that would have arrived later BUT. I had to choose a delivery service (UPS/ GLS/ etc) which had different delivery dates and different tarives! If I pay more I expect I pay for something. Bikeinn handed my package over to the delivery service on the last day the delivery was expected to be delivered at my home address.
Anyway, I received my package 4 days later... but not complete! One of the products I ordered was a set(!) of mtb knee guards; I just received the one for my left knee!
After writing a message, asking how this could be solved, I received the answer that I had to fill out the return form and add photo's of the item and the shipping label, then Bikeinn would "investigate".
However, after filling out the form and adding the required photo's... the only button I could click on was "create return label" (which means I have to buy a return label for 7,99).
So I wrote them again, complaining that I didn't want to buy a return label. Answer: I used the wrong form or topic... So I checked again... No, I didn't order the wrong color or size, my product was not damaged, etc. My only option was to fill out the form and buy a return label.
After writing my review on the delivery, I noticed how many people had written a review about not receiving their ordered products or refund(!).
Too be honest, it started to make me worry that this could easily end in a discussion wether I really received just one single knee guard from a set (how can I prove that?) (because honestly, how does Bikeinn wants to "investigate" that? (as they replied in their first response).
I wrote a last message suggesting that they would send met the "other" single knee guard OR, if it really was so necessary to return the single knee guard I received, that they would send me a return label (I didn't make a mistake in my order!) (I would get the shipping costs back if they believed my complained was righteous).
I received a long response starting with "my right to return items within 90 days"... after which I stopped reading.
To compare; I bought a bike this year (online) and the manufacturer delivered the wrong rear shock in the frame. After 1 single mail, I got apologies, received a copy that they ordered the right shock right away (since it was not in stock)... and UPS came to pick up the wrongly installed shock at my front door! That's what you do as a company when you make a mistake!
I have no trust at all that they will solve this situation so I choose to take my loss (104) and have a very expensive spare left knee guard.
But please people! A very few people seem to be lucky with their order at Bikeinn but this the third review site about Bikeinn that I found and the dominant buyer's experience is incredibly negative!
On top of this all, Bikeinn was able to get my review offline at Trustpilot, claiming that they didn't believe my review was "a genuine buyer's experience"! Wish they had put more effort in communicating with me (instead of the standardized answers) instead of spending so much time on checking review sites to protect their image. Horrible company!

Bought a pair of RockShox Revelations for a great price, paid for DHL due to their reputation. After purchase i saw a few bad reviews online. Package sat in "being prepared" for two days and i started to panic. I contacted customer support and Bikeinn replied within the day. Package was sent the same day and arrived a week later to Australia from Spain. Be patient, COVID is affecting everything at the moment. Pay extra for quality delivery i. E DHL. Very happy, came in full retail packaging as well, great customer service. Would shop again.