Book Outlet

I have nothing negative to say about Book Outlet, even though I sometimes discover that if I had waited a little while longer to purchase certain books, the price would have been lower... even though Book Outlet are already quite low, which is what drew me this this site in the first place. It's just that I am terribly disappointed with some of the titles that I thought would be more interesting, like reading some of these books was not worth my time and I would gladly had traded them in for other titles.

I ordered a copy of The Complete Anne of Green Gables from Book Outlet and sadly when it arrived the box and first book were damaged. I reached out to their customer service team to report the damage and see what Book Outlet could do, and they offered to replace the entire set free of charge.

The team members I spoke with were kind and expedient and the new set arrived just the other day, in perfect condition. It's now the crown jewel of my collection.

Always fabulous shopping experience and I end up on this site for a couple of hours every time I searching. There are an abundance of books both hardcover and paperback and up to date books for tweens and teens on make-up application, organic soaps. Also how to pair your wines. Just love everything about this site and fact the categories are numerous. Don't be afraid of buying bargain books. The ones I have received have a discreet dot near the seam of the book so you really don't notice it. On the other hand not all books have a mark, in fact many are lower priced due to a scratch and believe me when I saw a scratch on one of my books I though right on you really can't see it so its perfect for gift giving.

I was very pleased with bookoutlet's pricing, updates, and the quality of the books received. Book Outlet weren't as new, but i wasn't expecting them to be. The only issue i had was one with shipping (the package was not at my building the day bookoutlet's site and the canadapost shipping site said it was, rather, the next day), but i don't think that's their fault. I ordered 4 books— 3 for myself and 1 for a friend— and am very pleased overall. Would recommend!

When you click on something in your favorites and then click backward you always go to the first page of your favorites, not the page you were just at, this is very annoying. Would love my favorites to be one long list, not split onto multiple pages... on the good side, it's way easier to use points now during the checkout. Its also annoying the way the book menu pops open when you just hover the cursor over the "books" in the ribbon, it pops open most of the time when I don't want it to

I did the buy two get one free and it said if I spent $4.63 more I'd get free shipping. So I ordered another book for $5 or so and my bill went up significantly. Because now suddenly the less-than-five dollar book was the one I got free. That seems poor! Also, I've redeemed points and got a code to use to use the savings, but I can't figure out how to get it to work and even though I've written 2-3 times to ask for help I never get help with this. So... It's actually stopped me from recommending Bookout...

I feel that you guys think that people are stupid.
I placed an order just because your prices are cheaper.
You should stop trying to lure people in by asking their email address and promissing $5 discount that Book Outlet will never get. You should also stop advertising %20 off which the customer will never get. Also when i added books to my basket there is a pop up that shows total. This total is about $15 less than the total the customer gets charged at the end. I am not sure if it is a coding mistake or you guys trying to rip people off. Very disappointing

I an an artist-educator constantly looking to find ways to engage my students with reading and writing. The school I work with is a high needs school, with many of the students in our school reading at 3 grades below level or more. The prices you offer help me in the classroom on a daily basis. I so very much want my students to fall in love with books and reading and your company helps me do that! However, I am paying for these resources out of my own pocket. Please do what you can to continue to help teachers in the classroom by bringing high interest/low price books to our classrooms in Saskatchewan. Your help is deeply, deeply appreciated. I am very much open to being a book outlet advocate and share your site with my coworkers daily. Thank you!

Book Outlet definitely saves money. While I cannot find every book there, I do find "zillions." When I did not receive an order--during Covid--Book Outlet refunded my money, telling me to keep the books if Book Outlet did ever arrive. And they did... likely they had been hung up in some postal warehouse for months. With their quick response and desire to meet customer needs, I will continue to purchase from Book Outlet. They also have good rewards, interesting surveys, and really encourage a love of reading.

I already did in previous comment, so I won't force you to read it again.

Had 2 gift certificates of $5, from rewards, and was able to redeem only 1.
Also prefer paying using PayPal but BookOutlet wants to store my PayPal info for automatic payments. I have never encountered that with purchases online hence ended up using a card I don't normally use for other purchases. Not happy that I as the consumer do not get a choice of whether I would like to store my card with you or not! I do NOT mind at all typing it in each time, rather than having it "safe" with online merchandisers.

I am 61 years old and I wait for my Book Outlet orders with the same anticipation
I did as a child in Elementary School when I used to order my books at school.
My experience with Book Outlet has been very positive and I highly recommend them to anyone.
The difference in Book Outlet's prices compared to others is phenomenal and makes buying books much more affordable. Because of their affordable prices I can buy more books which makes me very happy. Like the title says Book Outlet has given me many enjoyable hours of reading.

Finding Bookoutlet has been an honest miracle for me. I have so many nieces and nephews that buying gifts for the holidays can be, well, very expensive. So for the last few years I've turned to giving them the gift of books. Purchasing from big box retailers is pretty expensive too, now that the kids are old enough to read chapter books. But since I found Bookoutlet back in 2019, I've not only saved a ton of money on a frankly astounding selection of kids books, I've also found and saved on a lot of new books I would never have thought of or actually found in my local bookstores! Suffice to say my experience with Bookoutlet has been very satisfying - the only drawback in that I have to restrain myself from purchasing more than I can store at home. Thankfully, the local Goodwill is also benefiting from my transactions here. :)

After ordering twice from BookOutlet, I continue to find incredible deals on used or overstocked books. I always check this site first before going to a major book store.

Every order is well packaged so the books aren't damaged. Amazon and Indigo can take a note from them in this regard. If a particular book is shipped damaged, Book Outlet state it up front on the item's page.

I will always buy my books from BookOutlet as all the local book shops in my area have been closed due to a recent pesky virus or big box stores shutting them out of the market.

I tried to order yesterday, but didn't send it and today my cart was empty, so I had search through everything again. Then when I tried to order today it wouldn't let me, but it did not say what my issue was, so I tried to change addresses, entered my credit card again, etc. and finally I was allowed to order. If there is an issue, your order page should let me know what is wrong. I wasted too much time ordering from your web site. Frustrating to say the least!

It was a good experience and the books were a good price. However 3 out of the four times I've bought from Book Outlet there have been books missing from the order because Book Outlet were sold out. I wish that they had a system that would let the buyer know the book is sold out and not to get the hopes up. Also, there are often books that once they're gone, they're gone forever.

Otherwise, the quality of service is great, the prices are amazing and there are constantly 15-20% off sales throughout the month.

I love shopping with Book Outlet. I keep a list of books I want and check to see if Book Outlet are in stock or not. It would be a nice addition to the customer experience if could make a list of books we want and then be notified via email that you have them in stock. My other favourite thing is that you are in Ontario. I love to read and support local businesses and I simply can't afford books at full price. Book Outlet allows me the opportunity to read, read and read. I keep a number of my favourites but also share them with our local shelter so others can enjoy reading too.

I don't like how it's mandatory to make an account in order to purchase from you. Other regulatable online retailers do not force their customers to open accounts (guest option as well as subscriber option.

Regarding question # 2 - It's premature to ask if I would recommend book outlet to others before I've sampled your delivery experience.

Book Outlet's initial impression is tacky.

On the positive note, your website experience is great. If you make the small change (guest option) you'd get top marks.

Everything from Book Outlet's end was perfection. Great selection, wonderful prices, and I even was able to get two books signed by the authors!
The only things I wasn't happy about were strictly due to Canada Post - the box my books were shipped in was pretty beaten up upon arrival, it was left in the rain (!) instead of on my covered front porch, and my delivery was "Out for Delivery" for multiple days. None of this was Book Outlet's fault :) Luckily my books were all mostly ok! One got damaged but went out to a local small bookshop and picked up a replacement.

UPDATE: I called Book Outlet and the person I spoke to was far more communicative and helpful. Book Outlet are working on replacement for the parcel that I didn't receive and also allowed me, given the circumstances, to send it to another address, which I'm hoping the courier service, Metroland, will be more thorough and careful with. I will update this to five stars if the parcel is actually sent with the new address details.

ORIGINAL REVIEW: I have no idea where my package actually got sent and instead of dealing with this issue themselves, I was told I have to waste more of my time contacting the courier service, Metroland, myself and ask them yet again (I already contacted them once) to actually respond to me. This whole situation is a mess and I have no intentions of dealing with Book Outlet or Metroland again after this. I had no idea this wasn't going to be sent by Canada Post when I placed the order and had to pay $5 for shipping yet you would think there would have have been insurance to cover the cost of the parcel in that payment. Both companies are just ignoring the situation. I strongly caution anyone to reconsider dealing with either company. You can't even tell by the Proof of Delivery image Metroland took which unit this in this building they left the parcel at and I paid $5 for shipping. If this was with Canada Post, I'd at least have a route to recover the cost and no one would be leaving my parcel all over the place without me knowing where. Canada Post also would have attempted inserting my parcel in my mail slot rather than just leave it out in a random hallway.

I am placing this order with the same books as the previous order was delivered to the lobby of my apartment building and the package was stolen. I am not sure if you changed delivery carrier but Canada Post would deliver to the door which would make it more difficult for thieves to carry off packages. I do appreciate though your prompt reply to my complaint and your willingness to fully refund the stolen order. I trust you would do so, and hence I placed another order for the same books.

It would not take my credit card. Had to enter it 5 times them it finally was ok. Makes customers think this is not a secure web site.

Also I noticed you raised the price of the books then offer a discount. The price of the same books in my cart was cheaper before your sale stated. This is deceptive and a totally unfair practice. It means the sale is not actually 20% off if you order $75 or more.

Please bring this to management's attention. Integrity and honesty keep customers coming back. Being cheated for $1 will make someone buy from another place even if the item is $5 more.

Just offering you some insights as a successful business over for over 30 years.

Most sincerely and respectfully,

Sanjay Jagota

I think your website and service is excellent but I disagree with this practice of price manipulation for the sale.

Had 2 gift certificates of $5, from rewards, and was able to redeem only 1.
Also prefer paying using PayPal but BookOutlet wants to store my PayPal info for automatic payments. I have never encountered that with purchases online hence ended up using a card I don't normally use for other purchases. Not happy that I as the consumer do not get a choice of whether I would like to store my card with you or not! I do NOT mind at all typing it in each time, rather than having it "safe" with online merchandisers.

Don't like how you setup auto-pay with paypal - customer should be given an option.

More details about the books would also be appreciated. I have to look up every book manually on Amazon since page count is often not populated and there are no details other than a smallish front cover. Consider moving book size higher on the page so I don't need to scroll down - this is probably a non-issue for certain genres, but for kids books it is important.

Excellent as always... just had a little trouble finding out how to use the points earned... took a little searching for the information, b/c it doesn't tell you in the email that you receive that provides the code, that you also have to use a password, and what that password it... i only finally found that by searching the website, within my account, to find out how to apply the $ from points earned. But otherwise, love love love shopping with your company :)

The search engine could use some tweaking. Probably it's a matter of keyword input. I was looking for a particular book my friend recommended for my granddaughter. I tried typing "8" and then "eight" to no avail.
Being a former librarian, I know how precise keywords can be hard to think of so I start with the easiest. No luck. Eventually I found the book typing "everything you need". Most people would have given up.
Whoever types in your keywords needs to include everything in the title at least. Other than that, no problems.

I was unable to place my order for 2 days due to error messages on the website and i was unable to contact service through the web site due to error messages also. I responded to the messages that I continued to receive about forgetting something, but the response was that it would not be read but to use the website... which was not working correctly. There was no alternate way to contact you. Frustrating. Also somewhat bothersome and confusing as to how to use rewards (for the first time).

Find the selecting of the payment method to not be intuitive. I assumed since there was just one there it was already selected and couldn't figure out why the order wouldn't place.
On another note, would appreciate emails/alerts of some kind letting me know one of my ordered items is no longer available. Has happened a couple times where I didn't realize one item wouldn't be delivered until the package arrived.
Enjoying the updates to the site though!

I placed an order 2 days before their website went out of service for fully unknown reasons. Their website only had one page up with a phone number and email address and stated that their service was temporarily down but customer service was still open. 5 days later, I emailed to inquire about the status of my order as it was not able to be tracked. I followed with an additional email 3 days after that and inquired whether orders were still being processed while their website was unavailable. I received no response for either email. I checked my banking and my order was charged and then refunded after 10 days. I left it be then noticed 2 days later I was charged again. I sent a follow up email inquiring about that status of my order, if orders are being processed and that I hadn't received a response from my previous 2 emails. I received my order 15 days after placing and still, to this date, never received a reply from book outlet. Very very poor customer service. 2 stars is for the books received.

Only judging on the site & checkout experience because I haven't received anything yet. The prices are good, the website easy to use but docked stars cause I hate having to save my credit card or PayPal to a website. I should be able to make a one time payment, instead I'm forced to save my credit details & the solution offered by their customer service was to just delete the details afterwards. A bit of a hassle, not sure how often I will use their site because of it but couldn't beat their price for the books I was looking for.

It was difficult for me to realize how to effect the end of my transaction; there were no instructions, so I kept moving up & down the site to see where I could click on that my order was finished. Other than that, it was ok.
I received the 10 books I ordered 4 days later. Incredibly fast turn around time. All books were in mint condition. Great prices, great service. I will definitely be a repeat customer. I'm so glad to have found Book Outlet which is a Canadian book seller. Thank you.