Costco

This weekend I ordered (as a non-member which is an additional 5% charge) an ECOVACS Robotics DEEBOT OZMO T8 AIVI Robot Vacuum & Mop. After my card was charged for the order I received an email from Costco saying that my order had been CANCELED and my card was not charged. However, when I went to my bank, my card was charged. When I called to see what happened I spoke with Crystal, an account representative, who I spent almost an HOUR or the phone with. She concluded that my order was cancelled in "ERROR" on their end. She was finally able to restore my order. However, I asked her since the error was on their end and my their error caused the shipment of my order (almost $1000 order) to be delayed by a few days, if Costco would upgrade the shipping to "make things right" so that I could still get my order within the time frame of my originally placed order, she said that she could not. When I told her that I was going to share this NEGATIVE EXPERIENCE on-line, she placed me on hold again only to return saying that there was nothing she could do. So, my first experience with Costco.com 1. They cancelled my order in "error". 2. They CHARGED MY CREDIT CARD anyway, even though they sent me an e-mail stating that they had not. 3 Then I had to spend an hour out of my day trying to understand what had happened and correct THEIR ERROR. 4. It will now take additional days for me to receive my order even though it was no fault of my own. 5. Costco accepted no responsibility for their error, or the layers of inconvenience it has caused me. So, if you'd like to have a VERY POOR BUYING EXPERIENCE as I have, go ahead and place your order and take your chances. If you would rather NOT have such a poor experience yourself, there are a lot of on-line retailers out there who actually value their customers enough to not put them what Costco did (and other companies step up to make thing right if they do mess up)

Oh man, ordering a viable product should not be this hard in this day and age.
Unfortunately I have had issues since the beginning of placing my order.
I originally had the order to be shipped to my new address, which was cancelled after it was placed but not processed due to it not being an address I have lived at for more than 3 months. This right there was irritating for two reasons, 1. I am moving- why can't a new address be used? 2. Because it could be placed, their policy is to put a hold on your card for this amount, but even though it wasn't even processed I was given a 7-10 business day ETA on the release of the hold. Which means my money- that was never used, could not come back to me due to an order that again was never even processed fully. This made it difficult to replace the order and go about my usual financial business. Then finally and eventually, I received my order, but not as advertised! The promotion was supposed to include a gift card to google play, but wasn't in the box. I will say this was simply resolved with a refund of that amount- however it was kind of frustrating to learn that refund process would only take 1-2 business day's, which then begged the question as to why I was given such a long eta on my other issues! And also, I wanted the package as advertised, it was part of my reasoning for purchase. Next, the TV I ordered wasn't even the correct specs as advertised BY both Costco and the product brand. So now I have spent around $750 with taxes, shipping, and everything else for an item that really only had half the things I was looking for... EXTREMELY frustrating and disappointing. No other site or company have I had this many issues with when ordering online, which is how I do most of my shopping. Normally Costco is a company I prefer to give business too, but now I'm feeling foolish for not going with a different place, as the price for this tv is now available on other places negating the value of being a member to Costco and receiving "better special" pricing.

Costco's Appliance delivery service was absolutely horrible. Costco said they would be at my house between 1pm and 3pm in an email the night before. They delivered my fridge at 12pm (I wasn't there, of course. I thought it was going to be at least 1pm) and they left it in an open garage with no delivery signature. I had to hold on the phone for 90 minutes (no lie), finally talked with a CSR who was rude, who made snarky comments such as how she couldn't driver her truck personally across the country and delivery my fridge, and she just sent my call to a local logistics manager and he got a person out to me at around 5pm (entire day wasted). I even signed up to receive text messages before they were to deliver and they didn't contact me!

The delivery guys thought turning the huge fridge in a small shoe room from the garage was easier than bringing it through the front door which had a straight line to the kitchen. (Anyone could tell it clearly wasn't going to fit through the route they tried.) Before they scraped up the shoe room (trying to get in that way), I demanded that they take it out and bring it through the front door. I wasn't about to let them destroy my new home. They finally took my advice and did that, hooked it up and quickly left without anyword, left wrapping garbage all over, etc... Costco management: These guys are tarnishing the Costco reputation. You have got to look at your management and processes in that division...

This was the most worst service I've ever received in my life, and I'm usually a pretty easy person to deal with. Lol.

I love Costco (the physical store), but this delivery service really sucks. Horrible leadership running the show.

I HAVE ALWAYS BOUGHT CELL PHONES FROM TMOBILE. THIS PAST YEAR I DECIDED TO BUY A NEW PHONE FROM THE BOOTH IN COSTCO OAKBROOK, IL!

I WAS ADVISED THAT THE NEW SAMSUNG 6 WAS BETTER THAN THE IPHONE 6. I PURCHASED THE SAMSUNG. TO MAKE A LONG STORY SHORT, I HAD TO TAKE IT BACK ABOUT 8 TIMES; WAITING A LONG TIME, EACH TIME, TO SPEAK TO A SALESMAN. ON THE 9TH VISIT, THE TMOBILE REP STATED THAT HE WAS HEARING THAT MY LATEST PROBLEM WAS BECOMING COMMON; erasing emails and links only to have them reappear over and over again.

I ASKED IF I COULD JUST SWITCH TO THE IPHONE 6 SINCE I WAS ETERNALLY REVISITING THE COSTCO PHONE BOOTH. I WAS TOLD THAT Costco WERE NOT A TMOBILE STORE OR COSTCO... THAT I HAD USED THE PHONE FOR 2 WEEKS SO I COULD NOT RETURN IT.

I THEN SPOKE TO THE COSTCO MANAGER. I HAD PURCHASED THE EXTRA INSURANCE AND PHONE. COSTCO IS GREAT IF YOU NEED TO RETURN ITEMS AND I THOUGHT THEY WOULD BE JUST AS GREAT ABOUT THIS CELL PHONE WITH A MILLION PROBLEMS. THEY WERE NOT.

I WAS TOLD THAT THE PHONE BOOTH WAS INDEPENDENT OF COSTCO AND THAT IF THEY WOULD DO NOTHING, COSTCO WOULD DO NOTHING. I WAS ADVISED TO MAKE A VISIT TO A COSTCO CORPORATE STORE! IT WAS PASSING THE BUCK TO THE HILT! THERE IS NO SIGN AT THESE BOOTHS STATING THAT THEY ARE INDEPENDENT OF COSTCO AND THAT NEITHER COSTCO OR THEY WILL ADDRESS A PROBLEM AFTER 2 WEEKS.

THE COSTCO IN BOLINGBROOK IL PHONE BOOTH, WHICH I HAPPEN TO BE NEAR ONE DAY, DIDN'T EVEN WANT TO HELP ME ONE OF THOSE 9 TIMES BECAUSE I DID NOT PURCHASE THE PHONE THERE. UNLIKE THE OAKBROOK STORE, THE MANAGER OF THAT STORE DID HELP ME TO EXCHANGE THE PHONE FOR A NEW ONE.

SINCE OAKBROOK COSTCO WOULD DO NOTHING, I WENT TO THE TMOBILE STORE. THE MANAGER THERE STATED THAT THEY WOULDN'T BE ABLE TO HELP AS I HAD HAD THE PHONE FOR MORE THAN TWO WEEKS AND DID NOT PURCHASE IT THERE. AFTER MUCH DISCUSSION, THEY DID GIVE ME AN IPHONE IN EXCHANGE FOR THE SAMSUNG 6.

I NOW HAVE TO PAY MORE MONTHLY. I ALSO DID NOT GET THE DEAL I WOULD HAVE GOTTEN AT COSTCO. I WAS LEFT WITH A $40 SAMSUNG CASE AND NOT EVEN A CAR CHARGER.

I WENT BACK TO OAKBROOK COSTCO, THE MANAGER I SPOKE WITH THIS TIME, WAS EXTREMELY RUDE AND WAS TRYING TO GET ME TO LEAVE SO HE WOULD NOT HAVE TO ADDRESS THE ISSUE. HE REFUSED TO REINBURSE ME FOR A CAR CHARGER AND CASE. HE PASSED THE BUCK TO THE PHONE KIOSK WHICH PASSED THE BUCK BACK TO COSTCO. AT ONE POINT I ASKED FOR HIS NAME AND HE GOT UP AND SAID LOUNDLY THAT HE WAS NOT AFRAID OF MY THREATS. HOW IS ASKING WHAT HIS NAME WAS AT THREAT?

AFTER MUCH UNPLEASENTNESS, HE DID GIVE ME A CASE, PROTECTIVE GLASS AND A BATTERY CHARGER. I AM STILL STUCK WITH THE EXPENSE OF A CAR CHARGER, PROTECTIVE CASE AS THE ONE GIVEN WAS BLACK AND HARD TO FIND IN A PURSE OR WHEN I PUT IT DOWN AND HIGHER TMOBILE BILL.

I WILL NEVER BUY A PHONE AT A COSTCO AGAIN. NO ONE STANDS BEHIND IT. ALL THAT IS DONE IS PASSING THE BUCK AND YOU ARE LEFT WITH MORE EXPENSE THAN IF YOU HAD JUST GONE TO A TMOBILE STORE.

I AM VERY UNHAPPY WITH THE WAY I WAS TREATED BY THE TMOBILE KIOSKS AND THE OAKBROOK COSTCO. LIKE I SAID, BEWARE OF WHAT YOU ARE GETTING INTO WHEN YOU BUY A PHONE FROM COSTCO. NO ONE THERE STANDS BEHIND IT.

I STOPPED BY THE COSTCO PHONE KIOSK AGAIN IN OAKBROOK TO ASK IF COSTCO OR THE KIOSK WAS RESPONSIBLE FOR ITEMS BOUGHT THERE. THE FELLA STATED COSTCO WAS. I HAD HIM WRITE IT DOWN AND SIGN HIS NAME. WHEN I SHOWED IT TO THE MANAGER, HE LOOKED CONFUSED AND SAID NOTHING.

Over the past two decades, I've done my major shopping monthly at Costco. That's usually to the tune of $250 to $300. However, in the past few years, some of the cashiers, packers, and service reps have gotten surlier and surlier. The first incident was when a checker made a pro-Trump joke that I didn't laugh at. A few minutes later, I went back inside for an item I neglected to purchase, and discovered my card no longer worked-it had been deeply gouged, doubtlessly by that checker. Probably thought I deserved it since I use a cane. A packer got irritated at me when I requested that nothing be put on the bottom rack of the cart (I'm tall, arthritic and can't reach there well.). Other similar incidents have mounted, despite how pleasant I try to be. I'm not exactly asking for the moon here. My attitude about purchase in house from Costco currently is that there are good deals, and I can bear the surliness. However, today, I called customer service because a gallon of laundry detergent leaked in shipment to my home, slowly out of the seam, not the top. I told the rep about 2/3 of the detergent was left in the bottle, that I was able to salvage the other items in the shipment after washing them down, and had decanted the remaining detergent into another container. At first he offered me an $8 partial refund, which I felt was more than fine, but then told me that, instead, my only option was to return the bottle to get a full refund. He added that Costco would send me a shipping label and arrange a UPS pickup. Putting laundry detergent back in a leaking bottle and packaging it up is a rather stupid activity. I should add that this is the first time I've returned anything to Costco in 9 years, and I have never made a return on a damaged item. So I triple bagged and double boxed that laundry detergent, with plenty of absorbent packing inside, but, guess what: no email with a shipping label and no notice of a UPS pickup. I'm wondering if this is Costco's way of telling me shove off. I called back, but, right now, the hold time is about an hour and a half, with no "autocall backs" offered, and being on hold would cost me $9 on my prepaid phone, about the cost of the detergent. AT THIS POINT, I WOULD ADVISE AGAINST ONLINE PURCHASE OF ANYTHING LIQUID FROM COSTCO, ESPECIALLY IN AN ORDER WITH OTHER ITEMS. That laundry detergent was shipped with other goods in a very large, heavy, cubical box that was significantly damaged on receipt. It was close to needing a forklift, and I'm sure that's a factor in how it got so banged up in transit and why the seam on that bottle failed.

, Needed new laptop quickly. Since I pay to shop at Costco, but live 47 miles away, I went on line. Ordered, paid, started tracking my laptop since buyer must be at home to take delivery. Three days later, JUST as the laptop was shown on tracking to be about 40 miles from my home, I saw an alert message on the UPS website: Package RECALLED by SELLER (Costco). I watched with a sickening feeling, as my new laptop "traveled" back to each shipping point from which it had just come!

Called Costco, rep was VERY nasty, said "well the 3-5 day shipping is ONLY an approximation. I tried patiently to explain AGAIN that Costco had recalled my package just as it was almost at my home. Long hold AGAIN, rep comes on and says (big sigh) well Costco could not deliver it because "YOU cancelled your order". NO WAY I replied politely. Kept me on hold 17 minutes, then came back and said, "I found the problem, you never TOLD us you changed your address". (Have had same address for 18 years with no changes).

Finally called UPS knowing they had no responsibility to me. But an EXCELLENT UPS employee offered to "get to the bottom of this for you". WOW, Costco is their customer, not me, but much more willing to help me than my "member reps" at Costco.

Seems a COSTCO employee made out the label incorrectly: Put my name and address on the label and then put Costco's zip code on package instead of mine!

Never called me, never emailed me, nothing, just pulled my PAID FOR laptop and had it returned to them while I stayed home the ENTIRE day waiting to sign for delivery.

Called them when it never came. They continued to blame ME. When I asked HOW I was going to get the laptop I ordered and PAID FOR? Yet another "NO customer service rep" replied, "well, if you want it you could go to the website and order ANOTHER ONE. Really? How many do I really want on my credit card? She went on to say, THIS TIME mark express delivery ($39) and you'll get it only one day after you SHOULD have received the first one you ordered. I asked if they thought that was "being fair" to a "member" of long standing. Another LONG HOLD. You could tell the next to come on was startled, never thought any member would stay on phone that long. Explained all AGAIN. He said I could "call them and ask for the $39 to be credited back to you card after delivery". I calmly and politely said I had a better plan, one that would give them an opportunity to demonstrate "we CARE for our members"; their motto, is not empty words. Suggested they send me the laptop I ordered and paid for, and they, not me, send it express over night.

LONG hold again, and then "ok" but I'll need some additional information". Why I asked, all my information is in my member file. "Not, all, we need your cvv code and expiration date of your card, we do not keep that on file.

Ok. Gave them that information, and NEVER HEARD FROM THEM AGAIN, it's over a week later, no laptop, and certainly no help from Costco. My BANK is wonderful, helping me protest the charges and monitor for credits from Costco. So much for the NO laptop, NO apologies, NO responsibility, and NO customer service company that charges YOU to shop with them! I quit my executive membership for this same dysfunctional kind operation, tried being a "regular member" this year. Never again will I renew either membership. Once can be a mistake, but here you PAY to be insulted and accused because the people in customer service simply can not bring themselves to say:

"So sorry, WE put wrong address on the label of your shipment, and WE recalled the order just as it said on UPS website.
We ARE sorry for accusing YOU of cancelling order, and then when that was disproved, accuse you of MOVING after placing the order! Unbelieveable. One "so very sorry" to save a good customer, too many great places to take my business, with the reply "
We will send your order out overnight delivery today, you will get it tomorrow!".

But no, could not care less that it was 100% of their fault for putting their OWN zip code on the "Deliver To" label.

Update, never did get an apology, had to "fight" through my credit card company to get my money back, but once it was proven through USPS that they "delivered" my paid for computer to COSTCO instead of to me, the customer, I was able to get my money. Absolutely the worst company I have ever dealt with... pay for a laptop computer and they sent it to... THEMSELVES! Amazing! Believe all these reviews warning you people, unfortunately I didn't!

I do not know where to start, we have had so many issues with the purchase of a Samsung French door Refrigerator. The refrigerator arrived very late in the evening a couple of weeks after ordering. Delivery service was polite and quick to work, the removed our front door in order to get refrigerator into our house. Once in Costco moved old refrigerator to garage, inserted new refrigerator into its place. As they pushed refrigerator into place they left a five inch scratch across my kitchen floor and a hole in my wood floor! They acted as that was no big deal, not their problem.
Tired of having these people in our house we just let them leave. Happy to at least have new refrigerator, waited awhile to let it cool. Went in after a couple of hours and started to put food into it. We went to bed thinking all was well, wrong.
Next morning milk was not cold! It was to warm. The refrigerator was 62 degrees! Everything was ruined! Called Costco was told to give them 48 hours to find a service tech. We waited Samsung called us to tell us that there are no service techs in our area. They can not fix our refrigerator, please call Costco warranty service for refund. Called Costco they were very helpful, but wish English was their first language not second. Told Costco would refund money and arrange for pick up of refrigerator. I was to wait 5-7 business days for someone to call me. I waited 8 business days and had to call Costco back! The gentleman said I should be getting a call from someone that day and I did, finally! Arrangements made for a week later for pick up!
On the day they were to pick up refrigerator I received an odd call from Miami, someone speaking Spanish and did not seem to hear me. I hung up, thinking it was a solicitor. Ten minutes later I get a call from that number again, this time was told by a man with a heavy Spanish accent not to hang up! He was going to be at my house in ten minutes. Okay?
The pick up people arrive, neither spoke English well but we kept going. I explained 3 times to remove front door because refrigerator is to big if they don't. Okay okay they said. They took handles off refrigerator, measured it and strapped it on to move it. They did not remove front door as I had repeatedly told them to. They wedged the refrigerator into the front door opening! Oh no they realize they have to remove the front door! They proceed to back up and remove door. Then they strap on refrigerator on again and take it out. They did come back and put my front door back on. Once they finished with my front door they leave, I went to check door to find that they scratched my door frame. Now I have to repaint! Never will I buy anything that requires delivery from Costco!

In December of 2019, I went to Costco wireless to upgrade 3 of my phones and get the $300 gift card promo Costco were running at the time. They did not have the phones, so I paid the taxes and they ordered the phones. When the phones got to my house, 2 were the wrong ones. So, I went into Costco and they said they had to reorder them. So, I paid the taxes again and they reordered the phones. They informed me that a return label will be emailed to me and the taxes I paid in the first order will be refunded. I made sure to ask if I would still be eligible for the promotion they were offering in which they replied YES. Everyone was very nice and accommodating at this point. After a while I called again about the refund/return label and they informed me it was PROCESSED and I will get the refund and the label was emailed. That's when the problem started when I called back and asked about the refund and the label, they kept on telling me that is was processed and I would be getting it. As of today, this has not happened yet. So, I called many times and asked for a call back from the "manager". I've must have left her 3-5 messages (also ask for call back from corporate, which never happened either) for a call back and today she finally called because I used VERY foul language when I left her this last message. I can admit that because this has been ongoing for almost 2 months and this manager never felt the need to call me once. In today's conversation she inform me again that the label is at the kiosk and I needed to pick it up. I have told them many times that this is a very busy time of the year for me with work and home life and I can't make it there. For some reason they said the email will not go through so I give them another email to send it to and asked that they call after they send the email so I can check to see if I got it... NO CALL. So today she finally called to yell at me about my language and to threaten me that she was going to use social media to bad mouth me because I was going to leave a bad review for her POOR customer service. I asked her ONE question that her either could not or would not answer. I asked, IN THIS DAY AND AGE, WAS THERE NO OTHER WAY FOR HER TO EMAIL, FAX, TEXT ETC. ME THIS LABEL? Her answer was, "the label is here at the kiosk waiting for you to pick it up". She shared NO CONCERN for a person's time NOR did she try to find another way to get me this label to HELP me save some time and not have to drive to the store. Again, I ADMIT my language was bad but this was what it took JUST TO GET A CALL BACK from this manager. How professional is that? In over 1 month... this is the first time this manager fell the need to call me back. I work at a car dealership and she had the audacity to question me about how I treat my customers! Threaten me that she will leave a bad review for me pertaining to my job.
Let me give you an example of what I do at my job.new years eve a customer came into the dealership to pick up his car from service only to find out that they closed early and was not able to pick up his car. I work in the sales dept so couldn't really help him with get his car. Again, this was NEW YEARS EVE at around 7pm! So given the circumstance, I offered the customer a ride home since he informed me that he had to take a LYFT to get to the dealership.
If this manager shared the same concern for others as I do, I'm sure this would NOT be happening right now
As of today, Feb, 2 2020, I have NOT been refunded the taxes I paid in the first order. Label is still sitting at the kiosk waiting for me to pick up and I can't tell you if I will be getting those gift cards or not. Obviously, all these things would require a bit of customer service support to achieve which I'm not getting.
I'm sure not everyone goes through this as I did and most people have a great experience! So I guess my ONLY question isWhy is this "MANAGER" NOT willing to help resolve a customer service issue?

I moved recently and as I was very short on time I decided to order all my appliances at Costco.ca ( in total 6 major pieces were ordered). Although the ordering process is really simple, the delivery process is not only not reliable but also bad.
On the last delivery of my new stove, I received an email that the stove was to be delivered on Dec 19 but never got a call to confirm an hour. I took a day off from work and waited the whole day and nobody showed up. Called Ovation Logistics the delivery company and Costco. Costco told me they could not pick up the stove at the factory and that the next delivery window for me was Dec 28! No apologies, no way to speed up the delivery and a measly compensation of 50$ was offered to me for the inconvenient. As to Costco Customer service, they were quite sympathetic on the phone but totally USELESS... Talk about an inconvenient when you do not have a stove and guests for Christmas dinner! On dec 28. I finally received the stove which was literally dumped in the middle of my kitchen with no help to level the legs nor set it up. Ladies, let me tell you that it is quite hard for a single woman to level a stove and set it up. I called Costco again to complain about the cavalier attitude of their delivery service and after 45 minutes waiting on the line, I was told that I should have read the delivery policy and that they were not setting up the appliances. And to add insult to injury, Costco offered me 50$ to compensate for the awful experience I had with them. When I refused and told them it did not feel
Like they acknowledged the many mistakes made and major inconveniences I endured, the guy on the phone was abrupt and impolite. The appliances I bought were not on sale or cheaper than anywhere else. I just made the mistake to to trust Costco"s reputation. Please learn from my experience and purchase your appliances somewhere else...

Went into the store to buy a washer and dryer. I had the measurements and was assured it would work. I work during the day in an intense and dangerous job - and cannot answer the phone until 3pm, cannot be at home - so I told them this and Costco assured me I could arrange the delivery at the hour of my choosing.
Waited 2 weeks for delivery - was told to schedule online. Was able to pick the day but not the hour at all. Two weeks later, with no warning nor contact at all (phone email nothing), the delivery guy calls in the morning while Im using the restroom at work and says "We are half an hour away", to which I reply "I asked for a delivery after 3 *three* times by phone" (which took me being on hold for at least 2 hours each time - and I was assured the delivery would be after 3). The delivery guy (who spoke poor english) said "oh, okay", hung up and cancelled my order. I only found out later in the day when I got an email saying my order was cancelled. So I called (again), and after three calls to different places (calling Costco Logistics is a lost cause - they dont answer the phone after 4 hours of waiting), rescheduled my delivery. When they came back two weeks later (now one month without clean clothes), the installers (again, no english) said the machines wouldnt fit and the exhaust pipe was bent (it wasnt, I looked). They got a rude gentleman named Tony on the phone who informed me there was nothing to be done, *I* was "done". I asked what we were going to do, replacement, return, what could be done to make it all work out, and he said "Nothing, we're done, theres nothing to do at this point." He hung up, the workers left without another word, and left my appliances outside my door on the landing at the top of my stairs (I am seriously not making this up), where they still are - and I have not heard from Costco Logistics AT ALL. I have tried calling multiple times and could only get ahold of a Costco customer service rep after much difficulty who said they would try to fix it, but that they didnt have any control over Costco Logistics. Its now two days later and Ive heard nothing.
Needless to say, if a company wanted to upset and anger a customer into never doing business with them again, this would be textbook. I shall be sharing this experience on social media as well, warning people that Costco Logistics seems deliberately intending to offend and alienate customers. They truly do not care one bit, in every encounter in person or on the phone Ive had with them every time (about 12 times now). They are not one bit interested in helping solve the problem. I guess they dont care about making money. No one in their right mind would willingly put up with the treatment I received. I sincerely hope they go out of business - they deserve to. Costco themselves have been pretty decent - but Logistics is from Hell.

I worked at Costco La Habra for 7 months and it then was the worst place I have ever worked at. The scheduling is so messed up, at least in food court. Costco always mess up on my days needed off for school. They would schedule me off, then I get a call at 3 telling me I'm late for my shift. Even though I was scheduled off I still got written up for not showing up. Management is terrible. There is zero trust in employees and little mistakes turns into meetings and recorded written reports of detail. Pay is 13 a hour but how much they work you is insane. I was working 45 hours a week, not bad, yet I would work on things not on my beginning work contract. If I worked hard to get out of work at 10:30 instead of scheduled time 11, even though I did everything correctly, I would be FORCED to work inside the warehouse doing tasks that they couldn't finish. You might be saying, well it's more hours=more money. Yes your right but read it again. I was FORCED to work even though I finished my daily tasks. If I denied I would be written up or scheduled less next weeks. Most food places employees can get a drink without paying while working. At Costco it's a huge no. You cannot get anything for free or even at a discount charge. You pay full price even for drinks. There are MANY hidden cameras inside food court. Even though they say there for security reasons and they only check if there is a issue, managers have told me in secrecy, that they use them to see if we're doing our jobs correctly. AKA spying on employees. Once, a fellow employee was sick throwing up. He left to used to the restroom which was inside. I was by myself with a manager and on the phone he said, "check the camera and find ******. He was gone for less then 5 minutes. Once my manager knew I heard, she quickly laughed and joked around. Most co workers are terrible to one another. There are many rumors of employees having sex with managers to get more hours or faster raises or just every day perks. I know at least 2 people who have sex and messages of them having sexual relations with a manger. This is a big no no in any work environment. A close friend showed me messages and photos of her and the male manager doing sexual things. Him asking for sexual favors and in exchange she would get a 3 dollar raise and more work hours. This is a huge deal and sadly it's the truth. I'm not using any names to protect identities. The work place is rigged also. If a manger didn't like you or you didn't do something correctly or are just on the managers bad side, she gets what she wants. She'll schedule you less and say we won't be busy certain days. Yet every one else has 40 hours. Many issues here at this specific Costco. Would never go back or work there in my life. I consider this place the worst place to be as a employee.

If you enjoy being held hostage by arrogant incompetence, then Costco.com is the place for you!

Since we're at risk and practically homebound during the pandemic, we ordered a TV online from Costco. Costco were so concerned about this TV when it came to what they have to trouble THEMSELVES about that their chosen delivery service (UPS) just left it outside our door.

When we plugged it in, we discovered that the inside of the screen was shattered to smithereens- totally useless- like Costo.com itself, as it turns out!

We contacted Costco.com and received an email that they'd make their first pickup attempt within three days, that they'd only make three attempts, and that we'd get NO notification of what day or time they'd come to pick up the useless TV they sold us. Only after processing this would they refund our money.

Then the big winter storm hit and everything was out of commission for three days. Okay, we get that.

However, on day 11, still no one had showed up, so I called again. They then claimed they (or UPS) did make one pickup attempt, on Jan. 18 (day 5 after I called them the first time, but understandable because of the storm). OR it would have been understandable, if it was true, which it was NOT. There was no notification left on the door or at the office and we were home, awake and ready the entire time. NO ONE came by here.

Since we want our $400 back, we have to structure our days around Costco. If we need to go out, only one of us can go at a time. One of us has to get up early in case they ever deign to show up. And if we don't feel well, only one of us can take a nap at a time. Etc.

They said okay then, three more days. Do you think they honored their promise THAT time?

Oh, hell no!

I called a THIRD time on Feb. 27 and talked to a couple of people at various levels up their arrogant incompetence chain, who very nicely repeated, TOUGH SH*T!

I offered to simply send a photo of the broken TV since, yanno, ALL they're gonna do with it when they get it anyway is THROW IT AWAY!

No, no, no. Of course not. Costco has NO ability to accept a photo! That would mean they weren't totally useless, which is against their policy!

Only after I filed a complaint with my credit card company did I get another email. They stated that they would come to pick up the broken TV they so desperately require to have back before issuing us a refund on our money, seeing as how, with our sixty years apiece of excellent credit and no police records, we are OBVIOUSLY A GIANT RISK of trying to pull a fast one with their very valuable defective beyond repair TV that they won't come get! Where was I? Sorry for being stupid, I must have gotten confused and thought I worked for Costco!

Anyway, THIS THIRD TIME AROUND they promised they'd come out within two business days. We are now starting on the second of the two days.

Think they'll make their FIRST pickup attempt NOW, on DAY 20? Or should we just keep running our lives at their convenience indefinitely or just forget about our $400 and be glad they're gone?

Bonus: We actually paid a membership fee for this BS. AND an extra "concierge fee" on the TV on top of the $400.

LISTEN UP, SEARS JUNIOR- IF YOU CAN'T HANDLE SOMETHING - DON'T OFFER IT!

Avoid, avoid, avoid!

UPDATE: OF COURSE THEY DIDNT COME OUT THIS TIME AS PROMISED EITHER, AFTER WE WAITED HERE ALL DAY (UP TO 9:00 PM) FOR THE TWENTIETH DAY!

This is beyond ridiculous. I think I will file in court.

Ordered a foosball table for my husband for his birthday, Costco also had a shuffleboard table that matched on sale, so I ordered that too. On April 4 Costco charged me and scheduled Ceva to deliver both items. I got a recorded phone call with a delivery date, accepted the date and had my daughter stay home to accept the delivery. Ceva delivered the shuffleboard table, the driver said the other item wasnt on the truck but he would delivery it the next day at the same time, not optimal, but stuff happens so no worries, someone will stay home the next day... but, no one showed the next day. Tere was no number to call Ceva, but they had a contact us on their website, so I sent them the issue... no response. Then I called Costco, they said that they had to check into it and they would contact me in two days(?), obviously not Amazon, but ok. Two days come and go, but no contact from anyone. I call again, this time they call the shipper while I am on the phone (why couldnt they do that the first time?). The shipper says, oh yea, its on our dock. Costco says they will deliver it immediately, but I am going out of town so I need them to call me in 5 days, they say no problem. The next day Ceva calls me en route and wants to schedule for time that I am unavailable and I tell them that we have already wasted two days waiting for this and they should accommodate me a little, she says I dont know why you waited for two days I told her that I wanted to talk to someone else and she told me that I could look it up online and hung up on me. I called back and asked to talk to a supervisor, I was transferred to voicemail, left a message, never got a call back. Called Costco, told them that I was not dealing with the shipper anymore, that they could have the item shipped to the store and I would pick it up or they could have another shipper pick it up from them and deliver it to me. They said, they had to look into it and they would call me in two days. Two days later... no call and the shipper sent the item back. I called Costco they said they would look into it, I wanted an answer that day... they sent me an email saying they reordered it but they couldnt control the shipper. I waited to see who the shipper was, when it was Ceva, I cancelled the order and told them to pick up the shuffleboard. It took 20 days to get a refund on the item that I never received and I still have not gotten a refund on the item that they picked up. Customer service says the will try to expedite it, I said dont try, do. They didnt, I called corporate and sent me back to customer service... really bad. I plan on pushing this in a regulatory realm, they shouldnt be allowed to hold our money indefinitlely.

I purchased a Business Member Card for the company I work for to buy office supplies and such, thought it would be a great beneficial idea. WRONG. I used the card a total of two times, the second time I used it was the experience that did it in for me.

I was there to buy supplies and food for an office Christmas party, I walked up to the checkout counter where I was not greeted or acknowledged, the cashier was chatting with another employee. He scans my card and proceeds to tell me my card has been canceled. No explanation, no assistance, just shoved my groceries to the side and called a manager over and told me to explain to her. She asks me what the problem was so I explain, she takes the card to the back office and leave me standing there for 30 minutes with no answers or anything. I eventually leave because I cannot wait any longer and keep the Christmas Party waiting, I call and tell the customer service desk and tell them I want a full refund for the whole year we paid for and for the card to be officially canceled. The customer service manager explains to me that there is not anything she can do over the phone that I would have to come in, she proceeds to tell me all of this while laughing and using terms such as "literally" and "like" as if she was a high school student, very unprofessional and as I could see I was not being taken seriously. Not only did I keep the Christmas party waiting for an hour and some odd minutes we also had to find another resort for food since Costco was an epic fail and disappointment.

Worst experienced ever, definitely my first and last. I would not recommend any other business or person for that matter to use the store or give them a penny. Very unprofessional and poor customer service.

So... Due to Covid, Costco is no longer putting air in people's car tires. Because suddenly, three months after Covid hit, Costco care. Yes. They care. In fact, they all of a sudden - magically even - care SO MUCH about everyone's safety and health that they want to reduce the contact between people and customers to eliminate any possibility for a Covid outbreak. So they've set up a station whereby people who pay $155 a year for a Costco membership and who buy Costco tires for the specific reason of having Costco maintain them, can fill their own tires. Apparently tires are now a Covid threat.

Because usually before I go to Costco I spend some up close and personal time getting intimate with my tires. I talk to them, breath on them, maybe accidentally pant or sneeze on them, or cough - maybe - on them, touch them - tires need love too. I don't know; it's possible - I mean it could happen that I might accidentally lick them if I get too close, just because. You know how things can go with tires. So, I can see how the kindly people at Costco would be concerned that their employees might get Covid from my tires.

I am thoroughly disgusted and disappointed with Costco's latest excuse to back out of providing good customer service under the guise of pretending to care about their employee's and customer's health.

Dear Costco, if you truly cared about your customer's health, you would have had a jumbo size container of Clorox wipes by the pin pad at every checkout counter at every Costco across the country from day one, because if Covid really is the threat that you are pretending it is, your credit card pin pads would have killed hundreds of thousands - if not millions - of people by now.

And FYI, spotlighting one of your customer's complaints about forcing your customers to wear a mask THREE MONTHS INTO the so-called pandemic, is a despicable way to utilize fear, hate, and mob idiocy to shame a person who is voicing a fair concern about your tardy and pathetic store policy, and the worthlessness of masks as documented by OSHA on their website.

If I could give zero stars for customer service and using Covid to go as cheap and low as a store can go, I would.

My husband and I have my 8 year old grandson every summer for a few weeks where we take him on a trip. So this year to my delight I find out my favorite place to shop Costco sells discounted tickets to Canada's Wonderland. Normal tickets start at 65.00 per person per, us 50.00 for parking. That just gets you in the door! Costco were selling for 40.00 per ticket. Great this was awesome our two weeks vacation will come to a end with a fun filled day at Wonderland for our grandson who's 8. He would have a great story to tell his friends Right? WRONG!
So I we jump through all the hoops to buy 4 tickets online which means getting an online account for Costco and doing all the info entry to make sure we've got everything entered correctly. Awesome I get the email stating my orders been processed. Tickets will be arriving in my email for entry to the park, just show the phone and we are in for our fun filled day. WRONG again. We make the 2 hour hot as heck highway drive to which we are all great full Wonderland has a water park. We stop at the en route across from Wonderland to verify tickets and grab a bite to eat. No tickets, I've gotten an email stating Costco has cancelled my order and to which the email doest even tell me why. My husband freaks calls his Mastercard company, to which they say Costco got the money and the payment was made to them. We call now to Costco, they make us wait 35 minuses to even talk to a person, who I can say knew nothing. She couldn't even tell us why the tickets were not processed. So after all she could say was I'm sorry, we asked for a manager. She was all to happy to out us on hold for another 15 mins. Great now I've got a manager, wrong again. The manager tells us she's check with the processing and frauds department to what's happened. She informs us that they cancelled our tickets because they couldn't verify our email address. What, wait, are you kidding me. Our email Address? Let's see if confirmed my personal info with the online account, I reverified it with all the credit card info, the credit card company verified our information and paid theme, they sent anot order processed email to us and also sent personal info back to us to the very same email stating they cancelled the tickets. So if they couldn't verify the email you'd think it would have been before all that Occurred! So the manager says we can get our money back that yhey hook as payment but it would take 48 hours to 5 days to give it Back! Are you kidding Me! So after all this they don't even offer to process our order for us so we can keep our promise to our Grandson! The manager says she couldn't process tickets for us because the email was not verified that they had been using to send us ticket info all day prior to this.so I asked wouldn't you using the unverified email address to send us ticket information that they said was unverified against some serious privacy laws. To which she said Yes! Are you kidding me! Our whole day was ruined, a promise broken to an 8 year old boy, and a 5 hour drive home in insane highway traffic. Thank you Costco. To anyone who plans anything special, do not use Costco for anything important.

Bought a HP Envy recently form Costco.com. It freezes so frequently, so badly. 10+ times in an hour. Freezes even when no applications are brought up. Worked with Costco concierge and HP for months. Spent so many hours, in trouble shooting along with them on the call, then downloading and installing the softwares Costco ask us to reinstall. Though it is still within a year warranty, they don't want to take it back/fix it. I think they are trying to drag it to go beyond 1 year, so they can say it is out of warranty. I asked HP person if my particular model known to have issues. She said yes. I asked her, if the new software/image that she gives me, is same as what it came with or it is an upgraded one, that known to have fixed the issue. She said it is the same version as it came with my laptop. For a given firmware, if a baseline of software/image doesn't work, there is no point on keep on reinstalling the same baseline and expect for some miracle to happen.
When I call Costco.com after all this, for a warranty/return, they ask me to contact Costco concierge. Concierge says they don't process return. They ask me to call Costco.com. When I call Costco.com, after they read through case notes, they just ask me to call concierge, then goes on in circles. Or some agents say, go to Costco store. I even went there. Costco store says, if you bought it online at Costco.com, you have to call them. I think their tactics is, they try to pass it to different department of theirs. Each one does same in turn. And also they can't access case notes across divisions. For their convenience, it's been setup that way I think. So we have to retell the whole story every time.
I have been with Costco for more than 10 years. We are executive member. I haven't even tried to return even a single product all these years. I think IT IS TIME TO WALK OUT OF COSTCO. WORST CUSTOMER SERVICE, WORST CUSTOMER SERVICE TACTICS

I don't understand how anyone could not love this store. I live in Tempe, AZ at the moment, but no matter what city I'm in I make sure Costco have a Coscto nearby, like that is literally a requirement on my checklist. I will pick Costco over Whole Foods, Sam's, Safeway. Albertson's, Target, etc, any day of the week, that's how much I love it. Not only is their selection superb, but their customer service is on point. Whether you're vegan, vegetarian, strictly gourmet, or you just like good food at good prices in bulk, this place offers one of the best selections you could ask for. I think a lot of people are indoctrinated with this understanding that Walmart has a great selection and we should tolerate their 2-lanes open with 500 customer's deal because, well, they're WALMART, but man that simply isn't the case. If you're not used to shopping warehouse bulk, then trust me you're missing out. Do not let the value in paying $20 for a 30 pack of something that runs $9.99 for a single pack at regular grocery stores run over your head. If you want deals on shopping, I always recommend buying snacks, some fruits, meats, pastas, breads, gourmet foods, skin care, etc from Coscto; the bulk of your produce from a farmers market, and select bulk meat packets from a butcher. In between, I'll hit up Albertson's for their 10 for $10, Fry's or Safeway (Safeway has discount Friday's) and supplement with well-priced in between type foods which usually completes my routine. If you get hip and play your cards right, this formula can save you hundreds of dollars a year and offer convenience you can't go without. Not to mention Costco has a great monthly coupon book and girl, let me tell you when they have coconut water on sale I AM THERE. I WILL LIVE THERE.

Costco is one of the few store chains out here that is family owned, customer oriented and health conscious all at once. I've been going for years and never had a problem with their customer service and always get exactly what I need. Their stock is always on point, and they offer a very deliciously unique selection for the foodie, wine-o, and family person in all of us. To the few and far between that have had a negative experience, my suggestion to you is just let that sh*t go and keep supporting them where you can because Costco quality is rarity these days.

This is the response we received from Costco after we sent them an email about the Tire Center. Worst customer service I've ever experienced. I guess Costco think that they are so big and that we need them more then they need us. All of the years I was a manager in retail, I knew where my paycheck originated. Notice they did not include a phone number. Had to Google that separately.

Auto-Response By (Administrator) (02/12/2020 04:15 PM)
Our Member Service Center is committed to providing real-time assistance via chat or phone. As a result we will no longer be responding to requests via email. We look forward to serving you!
Customer By Service Email (Cynthia Cole) (02/12/2020 04:15 PM)

Earlier today, February 12, we stopped at the Costco tire center at the Rancho Cordova, CA location to inquire about replacing the tires on our car and to ask about the advertised sales in your latest brochure.
We asked about a quote to replace the tires and about the sales going on. Frederick (Fredrick, not sure of the spelling) at the counter was condescending and dismissive. He gave us a current price quote per tire and when we questioned him about other possible deals, we said something to the effect that "Well, I'll be glad to charge you ladies fifty dollars more per tire at the full price if that is what you want." We don't put many miles on our vehicle per year and all we were trying to ascertain was whether there was another tire with a lesser mile warranty (he quoted an 80 thousand mile warranty tire), that was perhaps a little less expensive. He kept his demeaning "you women don't know anything about tires" attitude and we became upset. He said, "Do you want to talk at my supervisor" (his words) and when we replied in the affirmative, he went to the shop area door, gave a loud whistle and yelled, "hey these women want to speak to a supervisor;" at which time we could hear someone else from the shop area reply, "eeew, they want to speak to a supervisor," in a high-pitched voice accompanied by laughter by the employees. This indicated to us that apparently, this happens quite often.
Xavier the supervisor was not much better as he approached us laughing and didn't seem interested in our complaint about the counter guy. We had some words with him in one of the bays and were basically dismissed.
All it would have taken from either of these guys would have been, "we apologize if you felt that we were speaking down to you, it was not intentional and we are sorry. Here is the best deal we can give you for a set of four tires if you buy them today." Ta Da
The whole confrontation could have easily been avoided had either of these men had any idea about customer service. Needless to say, we will never buy tires from Costco and at every opportunity, will tell everyone we are able to about the rude, condescending treatment received. Especially our female friends.

Cynthia Cole & Ruth Scarborough

I made the error of using the Costco online service. I didn't realize Costco didn't take responsibility for the things they sell on the website. I purchased an outdoor patio set made by RST Brand on March 10th. It was delivered on April 10th with a shattered top to the fire table. I purchased it specifically for my wife's memorial service we held at our home on April 14th. The shipping company blamed RST, saying most of the stuff shipped to them for delivery is broken or missing pieces. I called Costco and they told me "its an RST item and not a Costco problem, that's how it works". I called RST and have not had any luck getting the replacement piece for the table. Its April 18th and I am left with 6 huge boxes sitting on my patio. I didn't have comfortable seating for the older people who attended the memorial service. Worst of all during the worst and most challenging portion of my life, they have given me a part time job of trying to get the broken piece of the set to my house and assembled. Its heartless. I explained it to one Costco employee and she said "people die, not our problem... call RST and tell them about it".

April 18th - I called the delivery company today, they have contacted both Costco and RST several times and received no response from either. I called Costco and they said it is an outside vendor and they cant and wont do anything to help me (but she did wish me "good luck". I called RST and the women who answered (Jessica) said her records show the item was delivered without issue and showed no notes in my account. I have spent easily 3 hours on the phone with RST from April 10th to today.

Costco sells items online they don't stand behind, the companies who are third party vendors blame Costco and disappear and the delivery company is stuck being blamed for everything but are powerless to do anything.

I have called everyone... I don't know what to do. I would never buy using Costco online again. They have made the most difficult part of my life and time my family should have to grieve into a part time job of trying to get a patio set I paid for in early March.

I called Innovel on Tuesday, August 25th to schedule delivery for a range and dishwasher. I was given a delivery date and time of 8/31/2020 between 0800-1100hrs. I was told the night prior to the delivery I would receive a phone call after 6pm with a two hour delivery window. No call was received. I was at the residence all morning on 8/31 but no items were received. I called Innovel on 8/31/2020 around noon and was on hold for approximately 30 minutes waiting for an employee to answer. The employee that answered confirmed the delivery time but stated the carrier didn't have our delivery on the schedule. She then placed me on hold for approximately 20 minutes then the line disconnected and she didn't call me back. I waited five minutes then recalled Innovel and waited another 30 plus minutes for an employee to answer the phone. This employee provided the same information then contacted the Charlotte Warehouse to get an update. The Innovel employee stated that Eric at the Charlotte Warehouse completed a manual dock search and Costco didn't have my items at the warehouse and that I needed to speak with a Costco Representative. Innovel transferred me to Costco Rep. Costco Rep. Confirmed the items were received at the warehouse then placed me on hold for at least twenty minutes. The next person to answer the phone was a different employee at Innovel. I was transferred back to their company without notification or an introduction to the employee. So I had to restate everything. This employee again called the Warehouse and requested another dock search. I was told I would receive a call back in 30 minutes with an update. After an hour, I still hadn't received an update so I called Innovel again, and again waited approximately 30 minutes for an employee to answer the phone. This employee attempted contact again with the warehouse but no one answered the phone. He also obtained phone numbers for employees at the warehouse but no answer on those numbers.
On 9/1/2020 I waited on hold for 35 minutes trying to contact Costco.com customer service and again repeated everything that had occurred. I was again transferred to Innovel. Innovel confirmed the items were at the warehouse and provided a new delivery date of 9/2/2020. I wasn't provided a time frame but that the night prior we would receive a call to provide a two hour delivery window. No call was received.
On 9/2/2020 I called Innovel at 1100hrs east coast time for an update on delivery time. It took approximately 30 minutes before an employee answered the phone. I was told delivery would be between 0800-1100hrs east coast time. I asked for confirmation that it hadn't already been delivered. I was then told it wasn't going to be delivered because the carrier couldn't find the items at the warehouse. I was given a new delivery date because the items had since been located. I was told it would be delivered on 9/3/2020 and to expect a phone call with the two hour delivery window after 6pm. At 6pm east coast time I received an email changing the delivery date from 9/3/2020 to 9/4/2020. I received no phone call with this updated delivery date. I called Innovel on 9/2/2020 around 8pm east coast time and waited approximately 30 minutes for an employee to answer. I was told the delivery was rescheduled for 9/4/2020 because the delivery service is closed on Thursday (9/3/2020).

This is the worst customer service experience I have ever had. My biggest frustration is that I, as the customer, am forced to problem solve Costco's logistics issues. I have wasted at least seven hours of my time to resolve the incompetence of Costco and their delivery service. I will be sharing the contents of this email on any public platform that I can access.

I ahve been shopping at Costco since the 90's so I have seen Costco go through a number of changes. Some of those are good and some not so good. Lately, I have noticed that at my regular store in Wilmington, NC, Costco seem to be intent on constantly moving things around. I am not sure why they have done this but it is annoying and frustrating to go look for things that have been in a particular location forever, now suddenly you have to walk all over the store. It's not easy finding store employees unless you walk to the front by the registers. The other thing I noticed about Costco is in the area of clothing. I remember back 15 years ago you could buy a Cutter and Buck shirt and it would be of the same quality as you would find in a Belk or Macy's. Now the name brands use thinner materials and they just look like the same quality you might find at a Walmart. Basically I have quit buying cloths there for this reason. It is also aggravating to have to show a card to get in but you can't make a purchase without one. The in bound control is useless and dumb. I understand why they have a outbound control but if I wanted to steal from them, I would not have too much problem doing it. I won't say how because it may give some people the idea and then suddenly people are walking out with goods. So enough of the negatives.
There are many places you can save money at Costco but you need to shop them like any other store. Some of the best deals are milk, the hot dog special in the food court, cereal, breads, organic Blue Agave sweetener, butter, the $5 broasted chicken is a nice quick pick up if you forgot to defrost something for dinner, and Kirkland batteries are just a few. Another nice perk is being able to buy prime cuts of beef. That is not available in most grocery stores. Gas is always the cheapest around at Costco. It is also very nice to get a check back from Costco once a year if you have an Executive membership. My last check was $187 and change.
Costco obviously has a winning business model and it is wildly popular for that reason.

I had purchased a dishwasher on Costco.com. I chose my delivery date when I placed my order, which was at least 3 weeks in advance of the chosen date. I had uninstalled the current dishwasher according to the instructions, and was all ready for my delivery and install. I waited and waited but never received any phone call confirming the delivery and time frame, so finally, on the eve of delivery, I called up Costoco Concierge to find out what the status was. Costco then informed me that my delivery and install were not going to happen because they were overbooked, and that I had to reschedule. This was extremely inconvenient for me since I had arranged for my parents to be here when the delivery and install were to take place. They drove 3 hours down to my house to be here for a delivery and install that never happened. I was most upset that I had to be the one who called to find out this information. When were they going to tell me? Apparently never. Morever, I had booked this delivery and install 3 weeks in advance. Why was I the one who ended up getting rescheduled? It's not a fair business practice.

Anyway, I ended up taking the next available date which was 2 weeks out. This meant that I was without a dishwasher for the entire 2 weeks, which was another extreme inconvenience. The delivery occurred as scheduled and I did receive a call the night before and the day of. Unfortunately, the install did not follow the same suit. I never heard a peep, and finally on the morning of the installation, I again called up Costco Concierge. They couldn't help me, and made me call up Costco Logistics. They then confirmed the install was going to take place later that day. Again, when were they going to tell me this info? The runaround I got left me very upset. The actual delivery and install teams were great, but the communication from Costco was severely lacking.

I showed up to Menomonee tire center location to buy/change a tire since got a screw on it by the shoulder and can't be fixed but replaced... this was last minute emergency with my tire deflating and Costco told me I would have to wait 2-3 hrs since had no appointment. And asked me to move over to the food area or wait in my car...(they guy had no interest to help me and open appointments in 2 weeks!) meanwhile I found an appointment available online in pewaukee location which I booked through my cell phone before leaving but would be 5 hrs later... so I left Menomonee location and came back 3 hrs later and he told me."well. You left and didn't sign you in and we are still pretty busy you'd have to wait another 2-3 hrs" since I had made an appointment in Pewaukee, I just went to that one after and oh surprise... same waiting time plus the girl was surprised that "their system" let me make an appointment since they had any available... plus they din't t have my tire in stock (would take 3-5 business days to arrive) so I asked what are my choices for now? I can't drive with my baby in the car like this. And she said... oh well we can put your spare one on... and I said... ok... then she said... but you will have to wait 11 cars that are in front of you. I mean. Wait 2-3 hrs... to change a spare tire that takes you 10 min?. Really? My tire is deflating... I explained them that it was dangerous for me to drive with my baby in like that...(not to mention that i was driving for 50 min to get to Pewaukee location and had an appointment online which they ignored) and still had to wait another 2-3 hours? Your customer service sucks!

Costco has finally made it to Australia. We have, I think, around 10 stores thru-out the country.

I'm not a member. So I can't buy food or petrol there. I refuse to pay $60 for the privilege of walking into a Costco to buy groceries, when I can walk into stores such as Aldi, Coles & Woolworths for free. My neighbour is a member & he brings me home a pack of Costco's scrumptious blueberry muffins each time he takes a trip there. 12 muffins in the pack for $10. I've never seen such large muffins in my entire life! Costco are soooooo yummy!

I've been into a Costco store to have a look around on a few occasions. Seriously massive, & lots of walking to be done. I sure get my exercise there hahaha. Never seen such large trolleys anywhere!

Great grocery store for families/singles who are wanting to save money by buying in bulk. Their petrol outlets are great as well, with prices per litre much cheaper than other big name servos. I hope we get more Costos here in OZ in the near future. They seem to be very popular with aussies.

I'm giving Costco 5 stars with this review. Purely & simply because the store helps people to save a ton of money on their weekly food/petrol bills. I'm not happy that aussies have to fork out $60 for the annual fee, especially considering we don't have the variety of products in our Costco stores that you guys have in the USA. So, not really fair, if you ask me. But it is as it is. We have to put up with the fee, or shut up. So, the majority of us put up with it & pay. But not me.

I'd like a Costco CEO to explain to me why we have to pay a higher annual fee than Americans? It's not right.

Some good reading - www.choice.com.au Type in search box "Is A Costco Membership Worth It?"

I have been a Costco member for the past 20 years and spend around 5000-7000 $$ per year in Costco stores. In addition for the past 5 years I have been spending on vacation packages through Costco Travel anywhere from 3000-14000 $$ per vacation. Was very happy with Costco till I touched Costco Online furniture this January 2019.

We saw a nice looking book shelf in Costco for $ 400. But Costco store said Costco won't deliver it home. So, I bought the 2 book shelves from Costco online and paid extra $ 150 per book shelf for home delivery. Costco online website clearly said they will deliver it inside the house and not in the garage or block any front entrance or inside doorways. Each book shelf weighed about 300 pounds and the box measured about 4x6.5x2 feet deep. So, I paid extra $ 300 thinking it would be delivered inside my house and placed the order with Costco Online.

Surprise, surprise, 3 weeks later a truck shows up in my driveway with one driver/mover. The guy says I am going to put in your garage. I told him I paid extra $ 300 for inside home delivery but the guy would have none of it and flat out said and I quote " I don't work for Costco". You paid Costco, I deliver in your garage. After much arguing, finally the driver agreed to move it to my study which was immediately after my garage provided I help him to move. My first instinct was to turn him back and say F-off. But, I had waited for the shelves for 3 weeks and took time off from work to receive them. So, I reluctantly agreed to help him unload and then put it on a buggy and move it inside my house.

While helping to stand up the shelf in my study, I was lifting the box only with my left hand as I was in a corner and in the process tore my left arm bicep. I knew right away once I heard a snapping noise and the pain shot through my left arm. I yelled and told the mover I had injured my left arm and ran to my refrigerator to ice it hoping it was just a sprain. By then 1 book shelf was in place and now the mover calls me out to move the 2nd book shelf. I told him my left arm was already injured and the chap goes " well use your right Arm". So again I reluctantly stepped out helped him load the 2nd shelf on the buggy and moved it to our study barely helping with my right hand. We got the 2nd shelf in place finally.
By then it was close to 6 PM and decided to head to ER to see how bad was my injury on my left arm. Reston, VA ER X-ray showed no broken bones. But the ER doc looked at my left arm and the internal bleeding and swelling and said it maybe a bicep tear and asked me get it checked with a Orthopedic doctor. 4 days later Orthopedic and MRI confirmed it was a left arm bicep tear due to furniture move incident. I had to go through surgery, take 2 week off work and 4 months of physio therapy and still has not healed.
I narrated the whole incident to Costco customer service or legal and they recorded my statement and conveniently said we did not deliver the furniture. Issue happened during CEVA logistics delivery company's work. So they convinced me to file a claim with this cheesy delivery company 'CEVA logistics" and told me they would follow up.

Basically, Costco washed their hands-off at that point even though I bought the furniture from website and nowhere did they say there will be a delivery company and we are not responsible. Moreover, Costco website will promise delivery inside the house but delivery company came and said nothing doing we deliver outside, deal with it!. Costco basically sells the furniture with all kinds of promises charges extra for home delivery and quietly retreats from the scene.

I narrated the whole incident again to this delivery company, they recorded my statement and promised an investigation. After 6 months, got back me to with a investigation result that stated
1. They were not negligent, they were not supposed to move the furniture inside the house,
2. I volunteered to help the mover and got injured in the process!.,
3. Also implied I already had an earlier injury that I was reporting. Even though I had told them I had no previous arm injuries.
4. And much cheesy investigation results that are not worth reporting here.

Costco was copied on this investigation response from the delivery company but does not want to get involved and do the right thing.

It has been 6 months since left arm bicep tear happened during Costco furniture delivery, I went through left arm surgery, physio therapy and my left arm has still not recovered fully. Now it turns out, this will have long term implications on my left arm strength. I am talking to lawyers, doctors to understand what this means and looks like a long drawn out legal fight. So be it.

Buyer beware, just because you are buying from Costco does not mean they will take responsibility. Costco will wash their hands off and abandon you at the earliest opportunity whether you are right or completely truthful simply does not matter.

Regards
Pradeep Somayaji
Old Costco member.

I was expecting Costco to deliver & do an install on my LG Washtower yesterday between 9am & 12pm. I do believe the truck showed up at 9:30am approximately. When the cardboard & wrapping were removed, the top of the dryer had a massive dent on the top of it (this is one complete unit & the dryer unit would have been compromised due to the extent of the damage done to it). We refused the delivery & were told to call Costco to get a replacement unit. At this point we have been waiting 8 days since we ordered the unit to only get a damaged product & refused it.

When speaking to the call centre, there was nothing Costco could do except to put us into another "queue" & to wait ANOTHER 4-10 business days to get another delivery date on another LG Washtower unit. They explained that since it was a "Major Appliance" that these things happen "quite often". I then asked that since I would be without a washer or dryer for many days & with 3 kids in sports & myself that runs a window company & I do laundry myself daily, would there be any compensation at all as I will have to do many, many loads at a laundromat. Their response was "not at this time". I then said "If this happens OFTEN as they have said, what happens then if we receive ANOTHER damaged unit?" They said then & only then that they would relook at compensation from Costco.

100% satisfaction guaranteed on their website, is not even close to what I would call this experience. If I could give this 0 stars I would, absolutely abysmal customer service, even from a Supervisor there!

Thanks Costco as I will definitely never, ever again shop online & I will tell every soul I encounter what my experience was so they never have to deal with this either...

First and last time I'll ever use Costco online to buy anything. We went to Costco following installation of a solar system through Sun Run and getting a pretty nice Costco Card as a benefit; Sun Run is awesome by the way. The washer was set to have an estimated delivery time of almost a month but given we were using a gift to buy it and haul away and installation were included we were happy to wait. We were then pleasantly surprised to find out late in the week prior to the scheduled delivery that it would be delivered early. That is where everything fell apart. The delivery company and installation company are separate and when Costco called to set up the delivery/installation Costco were not aware their installation team was two weeks behind delivery teams. I get that it's COVID and that installation company was actually closed for two weeks, I would presume due to an outbreak, but the fact that Costco had no back up and was not aware of the outbreak is a pretty big logistical and communication breakdown. I made due though, I really did not need installation and Costco confirmed their delivery team could handle the haul away if I had the old washer uninstalled when the delivery guys arrived. I agreed, dishwasher installation is little more than plugging a plug into a socket. The night before delivery I received a call confirming a two hour window for delivery and based on that information I uninstalled my dishwasher the morning of delivery. When the delivery team did not arrive I called the same number that scheduled my time the night before and was told that while there was no explanation my delivery would not happen as scheduled. I explained my situation and the rep on the line said there was nothing they could do that they could not even figure out why the item was not being delivered. I asked to speak to a manger/supervisor and was placed on hold. I was on hold so long that I had time to write this review up to this point. When someone finally came on the line it was the same rep who said they spoke to their supervisor and the item could not be delivered due to weather (this is still funny) the item according to Costco's tracking app had been in Ontario and Sylmar in Southern California since the Friday before delivery, no more than 50 miles from my house where it is currently 75 degrees and had been for about a week. I did finally speak to a supervisor she agreed that weather could not be an issue but there was nothing they could do as the delivery company was in charge and they are not Costco and even if their explanation was obviously ridiculous they could not do anything. When I asked if the delivery company was Costco Logistics and were they not part of Costco she said they were and that then she could get on the phone and call them to find out what the delay is. One second she can't do anything but the next she can make a call when it is pointed out that they are actually the same company? I could not imagine having a customer facing employee do this. So how does the saga end? After 1 hour and 4 minutes of perfectly clear communication the supervisor comes back on the line and says she cannot hear me and says she will be ending the call due to lack of response and hangs up. I called back to Costco Membership and they transferred me back to Costco online, the new rep at least seemed like they were trying to help and they clearly understood the issue but they could not reach the warehouse and get an explanation even though they acknowledged there was no way this was weather related so there is nothing they can do. They have set us up with a new delivery date for March 2nd, or six days from now.

I like the relaxed atmosphere, spacious aisles, attractive display of products, variety of food tasting stations. I've been shopping at the Appleton, WI location now, monthly for going on 2 years. Costco were selling overstock of muffins and other bakery in good appearing condition due to outdate by the next day or 2 at a good price. I was there on a Thursday, usually I shop there on the weekend, when I haven't seen this offer before. This time they were selling the same lot of bananas for the same price as I saw and bought only 5 days earlier, but they now had so many brown spots that they appeared 1/2 yellow, 1/2 covered with the brown. 5 days earlier these looked fresh-mostly yellow with a little green at the stems. They had fresh ones selling at a higher price this time. I had a bad experience on check out. I had mentioned to the register people I wanted to check out my selections in the order I wanted them to appear on my receipt-asking I could group and place them on the counter accordingly. She said that would be fine and she told her helper to allow me to do so. They proceeded to go against my wishes, unloading the cart the way they wanted to do it instead. I wanted all items other than foods first: beauty, then clothing for my grandchild, then clothing, then health, then gifts for others, then home, lastly foods. So my receipt got those categories all mixed together. Instead the receipt reads the order of what they took out of the top of my shopping cart, then bottom of basket, then 'BOB Count 4'. (I don't know what this last category means). I wanted it my way because it makes it convenient for me filling out my budget sheet at home to total prices and to identify what the abbreviations mean on the receipt. I was very offended.

I have ordered two items from this website: (1) a Deluxe Tub and Transfer Bench, when I was released from a skilled nursing facility--following a short rehabilitation, with PT and OT (physical therapy and occupational therapy)--due to a serious foot injury and (2) a 42" Philips 1080p LCD [flat screen] HDTV, during my continuing a Physical Therapy rehabilitation at home with a wheelchair, crutches and a walker. Until I could walk again, I enjoyed many Major League Baseball games on a new HDTV. Both times I received FREE SHIPPING--even on the heavy HDTV--and an ONLINE $200 REBATE on the HDTV. Emails confirmed both internet orders and both shipping dates with a UPS tracking number. Everything worked without any hitches, and I was quite pleased with the merchandise and the customer service.

Otherwise, I have been a regular customer at my local Costco warehouse, where I quickly upgraded to an Executive Member during my wife's and my first year as a Costco family. Our annual rebates from both Costco and American Express paid for the membership fee, plus more, each year. We noticed quickly that cashiers remained the same from month to month; Costco treated them well, so a reduced staff turnover meant consistent customer service. From Michelin tires to currently bestselling books to fresh fruits or vegetables, we've never been disappointed. If a clothing item proved to be sized incorrectly or a special sale item failed to satisfy, then the Return Desk always credited my American Express Costco credit card--without any questions or hassles. We have never been dissatisfied with Costco!

I forgot to mention gasoline sales with a staff member available; licensed opticians for prescription eyeglasses; the full pharmacy; and the fresh, locally-baked breads, cakes and other pastries. (Everything you need and want can be found at Costco.)