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Denise C
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Denise C
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1 star: Bad
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Costcos customer service in Arvada CO
My dad and I went to Costco on 52 in Wadsworth in Arvada CO. The employees are awful there. As we were walking in and showing the greeter our membership card she asked my father if he had a mask? He said yes, but tried to explain to her that he couldn't breathe when he wore it. She rudely to him needed to wear it. My father put on his mask. He looked at me and said he felt like passing out. I asked him if need to sit down he stopped and pulled he mask down and took a few deep breaths and started walking. Five steps in with his musk pulled down a Costco employee stop us and told him he needed to put his mask on. My dad told him I really have a hard time breathing with it on. The Costco employee then told him should've told the person at the door about his condition. My dad said I did. The Costco employee then tells my dad that he need needed to take his mask completely off. My dad looked him confused then the Costco employee started raising his voice repeating to my dad that he needed to take off his mask and he would notify all Costo employees "That the only man in the store not wearing a mask has a breathing condition. I was so upset. Every aisle we down there was that employee worker. My dad forgot the whole thing within a few minutes ( my father is elderly but you wouldn't guess it because he looks great) I told him let's get out of here because I was so upset and left our cart. He completely forgot how we treated, however i have not! Please don't sent me a pre written email saying sorry for your experience because that's like a slap in the face!

I am disappointed i like shopping at Costco and with most things their return policies i have had no trouble with. I bought my first TV at Costco. Im afraid it will be my last as long as Costco use square-trade as there warranty company. They took a week to have someone come out to put the new parts we had wait to come by mail. The tech was clueless at best. He was unable to get the tv to work. So you have to wait possibly 2 days for them to research and then send you a list of possibly new or refurbished tvs to choose from(but you hurry cause there are limited availability of the recommended best available tv replacements so please select today) then they will ship it to you. First fill the order then 7-10 days to ship. What do i do with the old tv... see the frequently asked questions. My TV is under warranty by 3 years why do i have to get a refurbished tv? Mine shouldn't have broken you are guaranteeing my tv and if it doesn't work you give me a new one. Why can i not just take my old tv back to the store to be properly disposed of? Then i can pick out my new tv same day? I realize tv isn't the be all and all but we have no been with our our tv going on 2 weeks will be at least 3 by the time they ship the tv to us. We will be left with a tv that still has to be properly disposed of at a cost were i live. Best buy, the warranty dept emailed us a form, that said what we paid for the tv we took that to the store picked our tv and they schedule a time to have it shipped to us. they installed and then picked up the old tv at the same time and took it with them. Had our new tv with in 4-5 days. In closing for me in the future i will go to Best buy for my Tvs.

I ordered a washing machine online at Costco.com. The price was in line with other retailers.The delivery truck showed up within the time window I was given. However, the driver said he couldn't find the washing machine in his truck. He had the paperwork which he showed me and did not understand why the machine was not in the truck. He said he would call his office and someone would be in touch with me shortly. After about 10 minutes, the trucking company called and apologized for someone not letting me know sooner. The problem was, the washing machine that was sent to their warehouse was badly damaged. Costco did not even put it on the truck and notified the manufacturer immediately. This was on a Thursday. I was told they would deliver a replacement on the following Tuesday but I would receive another call to confirm that. Finally on Monday night, after not hearing from anyone, I called Costco because no one had notified me of a delivery. I did not want to have to wait all day and the customer service rep got in touch with the manufacturer who in turn got in touch with the shipper and said The delivery would be between 930 and 130 the following morning. I asked the Costco rep if they would do anything to compensate me for the aggravation. The response from the rep was what aggravated me. He told me it was not Costcos fault it was the manufacturers and/or shippers fault. I told him I understood that but, I paid Costco for the merchandise and feel it is up to them to throw me a bone Because I am a loyal customer. I was in retail for many years and believe you have to keep customers happy to keep them coming back. Problems with orders are a part of doing business. I feel Costco should have compensated me in some small way for my inconvenience. It would be up to them to be re-compensated from the manufacture. IMHO.

To whom it may concern
My Name is Samy Mohamed
Email *******@aol.com
Cell *******291

On 6/7/2018 I bought a TCL TV 65 inch from Costco in Brick TWP NJ, when I bought the TV I was told that I have 2 year warranty, and another extra 2 year warranty because I used My Costco (Citi bank) Visa, it was confirmed when I called Costco customer service *******450 and Citibank *******670.
Just FYI, if you buy anything from Costco, and used the Costco Citi Visa, automatically an extra 2 year warranty will be added, and will kick in once the manufacture warranty expired.

On 10/1/20 the TV have gone bad, I have sometimes voice but the screen was completely black, so I unpledged the TV to restart several times, but no success. I had to take it to the Costco store in Brick TWP (located in Rt 70). When I stepped in and went directly to the front desk I had a lady with big attitude refusing the return or even showing any help.
I really don't know why she was with that attitudes? The nature of her job is dealing with public and troubles... she felt that I wasn't happy with her at all, then she gave me the Costco customer service phone number to call. The lady refused to answer any question I had, and I had to take the TV back to my car (it is 65 inch TV) and stepped out with millions question on my head, why this lady was giving me that face plus the attitude> meanwhile she was smiling to everybody else? Is it my name caused the problem? Not the TV?.
I called the concierge customer service, I spoke to the agent and she get my info, and also created a case number # 11555778, then she asked me to go back to the store with the TV and the case # to return it.
I went back to the store and avoided to talk to the lady in the front desk again, so I don't have to deal with her attitude or the discriminatory look, and I asked to see the manger.
Joey the manager of the store came (his phone *******300), and I informed him that what I have done with the customer service, also I gave the case number for the retune so he can process and take or return the TV as I was told by the customer service.
Joey said that he checked the computer and the case number hasn't been posted yet, then advised me to call him the next day or so to check. I was calling him almost daily several time, and I was given the running around without any update or resolving the issue., for several days with lots of frustrations, I got no help from no one for a simple issue.
Then I decided to call conceiver customer service again and talk to a manger.

On 10/8/20, I called the Costco customer service and talked to a manager who said that I was giving the wrong advice by everyone, and I should have called Citibank (Costco Visa) from the day one cause it is been more than 2 years since I bought the TV, I was shocked when I heard it, everyone I talked to was informed and knew the purchase date, the manger at Costco, the Costco customer service, and even the front desk lady who was able to print the actual bill (attached) from her own front desk computer, I felt like a fool who was kicked by everyone in this story.
Does the manager at Costco know the rules? Do the customer service representative enjoyed giving me hard time?
Meanwhile I called the Citibank, I spoke to a representative who confirmed that I'm covered with them, she gave a case # 17954385, she asked me email her the purchase receipt and I did, but she mentioned that I have to go through the processing so I can my issue resolved, she said I have to get on my own an estimate or repairs and I have to pay for it in order to have my case considered.
She did say that I have to pay for estimate from own pocket ( I checked around and it is $150, meanwhile the price of the TV is $599 plus Tax), then the bank will pay for the repairs only.
What kind of service is it or what kind of warranty is it? And why I have to pay $150 to get my TV fixed or repaired?

On 10/13/2020, I got a call from the Joey the Manager at Costco store in Brick, Joey confirmed mentioned that he is sorry the way I got treated, he also insured that he will be talking to his supervisor, and will do his best to resolve the issue, and return the TV, then I'll get not a single call from him or the supervisor as I was told, or anything yet.

On 10/15/2020, I got a call from call from Tony who is with Citibank Costco Visa (see below), he was a good listener, and promised that he will help to finalize the issue, but unfortunately with process totally different than I was told for the last 2 weeks, I said okay and let's see, I can't really believe that every time I speak to someone I got different answer for the same issue and the way to resolve it.
--------------------------------------------------------------------------------...⇄ /> Zeller, Anthony *******@citi.com
To '*******@aol.com' *******@aol.com
Hello Samy,

As we discussed earlier this afternoon, please reach out to our benefits partner to process your extended warranty claim for your TCL television. Costco can be reached 24/7 by calling 1-*******670. They will walk you through the claims opening process.

Also, please see below in my signature for my direct phone number here at the bank. You are also free to email me if you need anything else relating to the claim process.

Thank you so much for your time and patience. Have a great rest of your day!

Regards,

Tony Zeller
Costco Officer; Executive Response Analyst
Costco Administrator
Tel: *******924
Cid: image001. *******@01CEDA42.3CDC72A0costco logo small

My Respond on 10/27/2020...
Good morning Mr Zeller
As per your request please see the attached, I had to take the TV to a shop and also get a second opinion. They confirmed the attached written estimate, parts on not available. See also the attached credit card statement which date of purchase and probably the square one warranty from Costco too.
I need you please to return the purchase price of the TV $639.75 along with the warranty (square one warranty, it is roughly $49 according to the customer service in Costo when I called them) Please see the part of the second charge. You can credit is me back, total of $688.74, thanks.
Best regards
Samy

(I Have been giving the running around again)
The response back from Mr. Zeller
Mr. Mohamed,

You will need to reach out directly to the benefits team to get compensation for your television. Please call them at 1-*******670, as I have no access to any warranty or benefit claims as they are handled outside of Citi.

Thank you,

Tony Zeller
Costco Officer; Executive Response Analyst
Costco Administrator
Tel: *******924
Cid: image001. *******@01CEDA42.3CDC72A0costco logo small
--------------------------------------------------------------------------------...⇄ />
On 10/21/2020 I had to take the TV to repairs TV shop, and the technician said that TV can't be fixed, backlight can't be found. I requested a full refund of the TV plus the square one warranty which I bought from Costco and never been used due to the coverage of Citi Card when I bought the TV, and the amount is roughly $ 49 with the coast of the TV $ 639.74 the total = $688.74

A ll I want fix, repair, replace, or return the TV without any coast out of my pocket as long as I have the warranty! I'm willing to bring the TV to any place so they can fix it for me.
All the information above wasn't disclosed to me when I bought the TV, I never thought in a million year that Costco wouldn't stand behind any products they sell, or refuse a return of an item they sell, so I'm asking The bank or Costco to do one of the following to unhappy customer, Please Fix or repairs the TV without any coast for me, return my money without costing me extra money such paying for a repair estimate, replace the TV or giving me a credit.
I'm a person who is seeking faire treatment and resolving an issue and not profiting from it.
I know may be someone thinks that $599 plus tax isn't a big of a deal... NO it is for me, I'm not rich guy, Thanks.
Best regards
Samy Mohamed
Cell *******291
Email *******@aol.com

I went to the Costco in Kennewick WA 04/26/20 just after 10am. The parking lot was packed.

Due to the Covid-19 I thought maybe there would be a line & drove by the front & saw people just walking in (no line). Due to a bad knee & foot, I was happy to see no line so I wouldn't have to stand around (bad enough I knew I would have to stand in line to check out). So I parked my car, took a shopping cart from the cart return area in the parking lot & headed towards the entrance of Costco only to be confronted by an woman employee who took my cart from me & told me I had to go down the side of the store where Costco had carts that had been sanitized.

Okay, so I go to get one of those carts where a man employee handed me one.
But then the woman employee who told me to get the "sanitized cart" before, than grabs that cart from me & tells me I had to go to the end of the line which there was no line... it was people getting carts from the other end & were about 5 car lengths down the side of the building walking towards the entrance. There was no barricades to form any lines coming into the building & there was "NO LINE". If I had seen a line, I would have not even tried to shop this day.

Needless to say I walked back to my car & left. Do to this woman employee's rudeness & the fact that there was no barricade indicating there was a line, I am VERY unhappy with the company.
I have been a long time Costco Member & have never been treated so rudely. I will be trying to go back during senior hours during the week & if it happens again, I won't be renewing my membership.
User's recommendation: Costco is not customer friendly during Covid -19.

Update: Received a phone call from Costco in Kennewick WA in reference to my complaint. Be aware that Costco doesn't believe in putting up signs in the front of their store advising customers that the line to get into the store starts way back down the side by the automotive area. The only people that are allowed to walk directly in are first responders. I don't understand why they don't advise this (at least post a sign in the front) BEFORE a customer parks their car & walks to the front of the store. Great way to loose my business & I won't be back.

What a terrible website, customer service and overall experience. Even the store folks disassociate themselves from their online counter parts. I traveled 30 miles to my local store and Costco said I must contact the online store via phone or email in order to resolve any disputes. They made it clear they were not affiliated with online shopping, except by name. They were embarrassed.

Poorly managed website: They tell you to do the obvious when calling for support. They advise using Goggle Chrome rather than Fire Fox, Explorer, Edge... Are you kidding me? Their system has glitches in most browsers.
I could not place item in cart, obtain additional information and their site locked up...

After finally placing an order, the following day: In bold letters they provide an estimated delivery day. DO NOT USE THAT DAY FOR ANYTHING. Rather, read the fine print stating up to 4 weeks that does not appear at the time of the order placement but shows up a week afterwards when you select item. This is what the customer service representatives read out to you when you call and attempt to inform them, "I can read what it says now, it was different when the order was placed a week ago." They were unable to comprehend that the delivery information had changed from the time I placed my order to the currently displayed information. They change the estimated delivery date without a courtesy email or call. Which may not be an issue except when you using a cooler for a refrigerator.

Customer service representatives were unable to answer simple questions: It's the system or distribution or delivery service... always they, them or the system... never an individual nor Costco, just the other company fault. I spent 2 hours on the phone with Costco then the distributor (LG) then the delivery service (Innovel). The only one worth a dam was Innovel. They were very clear on what their job is and Innovel provides concise answers to simple questions. Innovel is very well managed with professionals working the phones.
Costco stores are very well managed but their online management is incompetent. They need to know how to manage online shopping, understand how distribution works and hold people accountable and train their customer service representatives on the basics. Other than that, not bad. Shop at their stores, stay away from online shopping until they get new management or learn how to run web based shopping.

Forced masks today - forced anal swabs or vaccinations tomorrow.

I was followed by Costco employees this weekend - who ALL encroached in my 6ft social distancing space - to follow me with their walkie-talkie throughout the store until I wore a face mask, and then wore one to their satisfaction. After being approached several times, I walked to the most distant self-checkout station Costco had to leave the store (to avoid any more confrontation) and to complete my purchase. This was enough for the puny, power-tripping middle manager who thought it was in everyone's best medical interest (he's not qualified to make medical decisions for me or anyone around him) to come face to face with me violating the rules he was harassing me for and violently yank my shopping cart away from me, telling me that I would not be shopping with Costco today. I said that I had finished shopping and was leaving, but since he treated me that way I would be closing my account. He said "fine" and "great" and walked me to Customer Service - where I waited for 10-20 minutes, maskless, in a crowded area (violating the policies he was harassing me for some more) for my refund. During this time he proudly proclaimed that Costco was a "private" company and therefore could impose any policies it wanted... but despite being medically ignorant, he is also ignorant to the fact that Costco is a publicly traded company with obligations to a diverse body of shareholders.

Costco, attempting to control the medical behaviors of its customers is engaging in medical malpractice and is imposing prejudiced politics. Masking is not statistically significant in preventing coronaviruses - all the good doctors know this. No customer is required to use the doctors or politicians that Costco has chosen to consult with and Costco is not qualified to give medical advice to it's customers.

Costco has harassed its own customers, proudly engaging in medical malpractice and prejudicially enforcing politics. I have removed my 20+ account that was renewing at the executive level yearly.

I will not do business with Costco, I will not invest with Costco and I will no longer recommend or shop at Costco.

I've been going to Costco for 6 years now always a pleasure but today was terrible i the cashier was so rude and impolite her name is NICOLE my husband asked her twice how much is the cereal? She said it's right there, then she said it's that much because you got 3 after that I had 2 items that are separate and I wanted tax exempt on them she called for the soup to clear it which I totally understand and know that is the rule there instead of waiting a minute she went and got the next person in line my husband told her I'm first and u have to wait and do my things first she said NO my husband then again told her we've been coming here for 6 years and never did the cashier take the person after us Costco would wait that minute until the soup comes and clears everything she then said I NEVER SEEN U GUYS HERE BEFORE well that's not our problem we told her after that the soup came and 2 other staff members also came and we explained the problem they said we are sorry and we were so mad so my husband told them I don't want anything and give me my money back and I'm going to cut up my member card and never come back so they started talking to us and apologizing and trying to fix it we told them that the cashier didn't like us to begin with we asked a question and she never answered them she left us and toke the next person in line she was offensive is it because we are Muslim and I wear a hijab, that's not the way u treat people, that cashier is the most rude and horrible person and is making COSTCO look very bad. I will never do business there again. Just one other thing the 3 staff that were helping take care of the problem were very very polite and helpful they made it a little better at least.

I ordered a refrigerator and range October 28,2020 online. At the time, I HAD to choose a delivery date in order to purchase these appliances. There was no way around not choosing a delivery date. It was so complicated, I had to call customer service and let them know that I wasn't able to get the calendar to work online, which made it so I could not complete my purchase. After waiting a few days, I tried again and it worked. The delivery date that was automatically given was December 4,2020. Long wait, but that was ok with us because it would save us from driving to town and hauling them home ourselves. I received another email on December 3,2020 stating delivery confirmation for the following day, December 4, which was the scheduled delivery day. My husband took that Friday off of work to accept delivery of the appliances. No phone call, no communication, no appliances. I called Costco twice that day and was told to call logistics. Logistics would not answer their phone. We chatted a few times through that weekend with Costco.com customer service and were told the same thing. To talk to logistics. Again, no one would answer the phone on the logistics line. I called Costco customer service the following Monday and was told someone from logistics will call me back. Nope. Costco never did. I called Costco customer service once again a few days later and was told that the appliance people would call me back within a couple hours to get these appliances delivered quickly. The appliance people called me back that day, which was nice, and told me that the initial delivery shouldn't have been scheduled until the appliances showed up. Well, I was unable to share with him that I had to, to be able to make my online purchase. He was very confusing. He said that the delivery will be Monday the 14th of December, yesterday, but the install would not be until January. That was the confusing part. He also said that after I receive my appliances on the 14th, I could contact Costco and ask for compensation. Well, no appliances showed up yesterday. I missed a day of work to be here for the delivery. So, 2 days of missed work, no delivery made, numerous phone calls, numerous chats. I am out almost $2000 in appliances, I have waited 6 weeks for appliances, I have no refrigerator, no range, and Costco has no accountability? Really?

MANAGERS AND CORP DON'T CARE! Costco allow rude and unprofessional people to work in departments where their employees constantly interact with customers, this is a big problem in the return department.

About a year ago, I had an issue with this store. After my complaint, this employee and a "supervisor" mocked me because I had complained about their prior rudeness. I called Corp but Corp showed how much they care about their customers because these women are still in the same department. What's worse, these bullies now have other, rotten employees who follow their unprofessional example.

Yesterday at this store, Twyla S. Was lecturing me about returning an item. I had purchased 2 of the same items in the same week, but had paid an extra $3 on one item. I decided to return the one I paid more. I had my receipt and the item was unopened. After my transaction, I asked the manager about the return policy and the managers did not agree with what Twyla S. Told me, yet they didn't inquire further into the situation.

After 18 years of membership, I am considering to cancel it. Do I really want to pay $110 in exchange for nasty service? All I ask is that I receive decent service with respect, nothing more than that. COSTCO, you need to consult with those who train Nordstrom and the Dollar store employees. It's unbelievable that a high and low-end store treats their customers with a better attitude and service than your company does - without paying a membership fee.

I strongly believe these employees have a problem with me because I don't let anyone walk over me. It seems like the problem these fools have with me is that I know what is right and don't allow anyone to mistreat me.

COSTCO, although it offers sets of things in large quanities, it does sometimes not give you very many choices as far as Brand products. Sure, Costco have a lot of products, but there are some things that I am very Brand-loyal about. If COSTCO does not carry MY BRAND, I am not going to buy it.
They have a very good selection of fresh fruits and vegtables, bread, chicken, beef, salmon, and etc. Their hot chicken section is great.
They often offer free samples of various foods. They make them taste so good, that I really want to go buy them. When I get to the freezers and look at the ingredients in these delicious items, I am dismayed to see that the products have way too many unhealthy ingredients in most of them. They are usually mouth-watering, but I have been ill, and I have to be very careful what ingredients I eat.
However, I like certain kinds of juice, and generally, as a rule, I cannot buy them at COSTCO.
Their Electronics Section is fantastic! Their section for books or games is also fairly broad.
They have a limited selection in the Gardening Section.
I am NEVER happy with their available choices for OTC Meds, clothes, and frozen products.
You have to pay for your membership; COSTCO carries a limited amount of Brands; and you cannot use just any method of payment. For this single woman, usually it is only worth the time and effort for me to go to COSTCO, for fresh food and any large office equipment I need to buy. It really is not worth the Membership Fees.
PLUS, even though I was only away from my car for 15 minutes, my purse was stolen from my car that was parked in the COSTCO parking lot.
Thumbs DOWN!

I ordered a computer on line for cyber Monday and was all excited as got a good computer with $550 off and got confirmation of my order. I then got a email saying my order did not go through so called customer service with a 20 minute waite time. Finally got some young girl on the line and she said it did not go through because of the credit card did not accept it. She also said I would not be able to get that computer as it was no longer available. She told me to call my bank to see why Costco did not accept my transaction. So did that the credit card company said the transaction was on our bill as pending. So called Costco customer service again and got another young sounding girl after a 20 minute waite. I told her the whole story and was put on hold then she got back on and said the reason it did not go through is because I used my husbands credit card instead of mine which is the same card just different name and my husbands name was not on the account so would have to add him for $50 and get my mom to call membership so she could switch my name to my husbands name on the account as my Mom was the primary account holder of the Costco membership. So call my Mom she calls Costco membership department and the lady says she can not switch the names as I and my husband would have to give permission or my Mom who lives 80 miles from Costco would have to go in and do it at the store. They could not take care of the problem over the phone and if we did a conference call and got my permision they could maybe do it on the phone but would take 10 days to process and by then the computer would no longer be available. So I call Costco back and waite 9 minutes and get another young girl tell her the whole story and I ask can you just put my name on the crwdit card as they are the same credit card just different name and she said she could try but a lot of times does not go through so she tried and could not figure anything out or how to change it would not allow her to do anything. So the only way we could get that computer and for that transaction to go through was to add my husband on for $50. Just because I typed his name instead of mine. That computer is no longer available and the sale on the computers is over. So I will never order anything on line from Costco again as the customer service was just a bunch of young girls who did not know the answer and would send me to a different department or pass the buck on to my credit card company and were not willing to try and help me or make it right. I just am out of luck and waisted a whole morning on the phone getting the run around and never any answers.

Before you start thinking I'm exaggerating or just being mean let me explain. I ordered the LG washer/dryer tower on June 1. With a delivery date of June 11.1st delivery was missed. No call no heads up of any kind after I had taken the day off. I called the next day sat on hold for over 3 hrs just to have to reschedule the delivery for thr following Friday which was the soonest June 18th. Not happy but I was given no other choice so ok June 18th it is. 2nd delivery missed... or no showed. Mind you the 2nd time around I received an email and a text the morning of saying my delivery was arriving that day. I also called at 2:30 when it hadn't shown up yet to check and Costco told me the delivery time was 9pm that night I even asked if they were sure and they assured me. Well nope didn't show. So again that next Saturday I called and sat on hold for another insane amount of time only to be told that Costco Logistics would be looking into it and would call me back. To no surprise no one called me back! So after waiting for half the day I called again this time to customer service for Costco online instead of the Costco Logistics # the opened a claim and were going to do an investigation. Claim was opened June 18th I received 1 call from the person handling the claim and nothing else. After waiting 2 weeks with no word or updates I called back to just cancel everything. But guess what Costco Logistics had now marked my washer/dryer unit as delivered... Hmmmm I wonder where because it sure didn't get delivered to my house... So I said I wanted everything canceled this was absolutely by far the worst experience I have ever had with Costco but honestly this is the first time I ha e ever dealt with anything through Costco online I have always done everything in the stores and loved it. Ok back to the horrible experience. So now this is June 29th canceled my order and asked for a refund... Fast forward to present day July 16th and still no refund 4 more calls hours and hours of hold time. Anyways everytime I call I get a different story as to why I haven't received my refund and I've spoke to even supervisor's who also seem to have no real clue as to what's going on. It just seems like Costco online doesn't have their stuff together and the online employees although might be nice, know absolutely nothing as far as actually helping fix your problem. So there you go my reason for why Costco online is complete and utter trash, and why I will only shop in thr Costco stores from now on and tell everyone I know to not do business with Costco online!

Ordered 4 piece kitchen appliance suite that includes "white glove concierge service" i. E. delivery and installation. Several weeks later I got a delivery appt. Waited around most of the day. Finally delivery service called and gave me an arrival time of 30 min later. Delivery man came to the door and said he forgot his "straps" so he couldn't deliver the appliances. Said he would be back at 9:30 following day. 2:30 the following day all 4 appliances were delivered but only fridge (damaged) and stove could be installed. Microwave and dishwasher had to be installed by separate company. Called Costco.com customer service to set up install appt. Soonest available date was one week later; meanwhile microwave and dishwasher are parked in the garage. On the appointed day waited most of the day with no call from the installers. Found one place on the Costco.com site where my phone number was incorrect. Made the correction and called Costco.com to find out where the installers were. Customer service rep told me that the delivery company was saying that company doesn't install. I reminded her of the big sign in Costco warehouse saying appliance price includes delivery and installation and that she needs to figure out who the installers were and where Costco were and I would hold while she did that. Customer service rep came back on the phone after she finally did her job and figured out what was going on to report (as she talked over me) that of course the whole thing was my fault because I didn't provide an updated telephone number. We are now scheduled for installation "sometime" tomorrow and company will call "sometime" tomorrow to let us know when they can get here. This is "white glove concierge" service? From now on, if it isn't available in the warehouse, I'll buy it someplace else.

Costco would be great if it wasn't for the inconsiderate behavior of the other people shopping there. There's no need to be pushy, Ram carts, block aisles, etc. It's Combat shopping and it's worse than what I've seen at Walmart. I have PTSD from my time in Iraq and this is the only store I have a difficult time with. I can actually go to Walmart and have very little anxiety. Great for when I need to do exposure therapy and that's the only reason I have a membership.

The two times I had a major Panic attack in Costco is when I got rammed by a Cart from behind in the Fruit and Bakery area and when the checkout lines were backed up beyond the snack aisle.

The upside is I've used Costco a few times for prolonged exposure therapy. These days I can go there and have a little bit of manageable anxiety.

I really do wish Costco would encourage it's shoppers to behave a little bit better and not be so pushy. Not everyone has had it easy. If you've never had a series of Panic attacks or experienced a Traumatic event then it's difficult to identify with it. My PTSD stayed dormant for several years until a medical emergency brought back reminders of my time in Iraq.

In case you're wondering, my treatment plan includes ACT, CBT, EFT, EDMR. I rarely take Beta-Blockers and I never take Xanax. PTSD is nonviolent, which the violent part is a stereotype that's made up by the media. Sometimes a person can get violent but that's extremely rare and people with PTSD usually have the Flee mechanism kick in before Costco fight. With the fight part there has to be a real, actual threat.

My point is I just want people to be considerate of other people because you have no idea who they are or what they've been through. There is no need to hurry because it's not that damned important. Regardless of what a person looks like, we all feel. PTSD isn't a picnic but at least I don't have an illness that prevents me from going shopping. However, PTSD has been known to make a person housebound.

Costco has a huge upside though. A few years back I bought myself a coffee maker and 8 months down the road it quit working. I took it back to Costco, without a receipt, and they refunded my purchase by looking up my past purchases. Buying tires there is almost a no brainier and so is purchasing electronics because they back up what they sell.

Virtual Assistant: Hello! I'm Costco's Virtual Assistant. You can request a Customer Service agent by entering "agent" at any time. Please consider leaving feedback about your experience to help me improve!

Virtual Assistant: Order StatusLooking for the status of your order? Visit My Orders for updates! When you place an order, you'll find the estimated delivery time frame of your package listed in your Order Confirmation email. Look for "Shipping & Terms" - the estimated time frame is below. Once your order ships, you'll receive a Shipping Confirmation email that includes tracking information, along with a link to the carrier's website.

Virtual Assistant: If you have other questions, feel free to ask. You can enter "agent" at any time to speak with Customer Service. You can also enter "topics" to see other topics related to Orders.

Sean: agent

Virtual Assistant: I'm transferring you to a Customer Service agent - thanks for trying our Virtual Assistant! Feel free to share your feedback on your experience.

--- 10 minutes 25 seconds...

Jasmine C has joined the chat

Sean: I never received a delivery window yesterday after 6pm as your instructions indicated and the delivery is scheduled today I need to confirm todays schedule ASAP

Jasmine C: Hi Sean! Thank you for choosing Costco! My name is Jasmine C - I'm reviewing your request and will be with you in just a moment.

Jasmine C: Hi, Sean!

Jasmine C: How are you today?

Sean: Hi Jasmine

Sean: Good

Jasmine C: Perfect!

Jasmine C: I am sorry to hear that you were not called with a two hour window for delivery.

Jasmine C: I will be happy to look into this for you.

Sean: Thank you

Jasmine C: You are welcome.

Jasmine C: Allow me a moment to review your order.

Jasmine C: Sean, tracking shows you are scheduled for delivery today but there is not a two hour window listed.

Jasmine C: The logistics team would be the only department that can look further into this.

Sean: Yep. Do you know why Costco didn't give a 2 hour window?

Sean: I'm spending a lot of time today (and the past several days) trying to track this simple delivery
Jasmine C: Tracking does not note why a two hour window was not provided. You would need to contact logistics at *******459.

Jasmine C: The other option is to get you rescheduled for a different day.

Sean: Nope, wait time is over 2 hours. I don't have the time for that. Can you do it and let me know?

Sean: No, I took off today. Someone needs to please get on this now. Did someone drop the ball?

Jasmine C: Would you like me to get you rescheduled for a different date?

Sean: No, not an option.

Jasmine C: Ok, I will have to send this service request to our resolution team. They will contact you back within 72 hours with an update if delivery is not made today.

Sean: Can this be escalated now, or is my day wasted today?

Jasmine C: I do apologize but unfortunately we are experiencing the same hold times when we try to reach out to logistics. Our resolution team will have to step in to get this resolved. They may contact you sooner than 72 hours but we do have to advise you that it can take up to 72 hours.

Sean: Sounds like a waste of my day. Not impressed. How may I get a copy of this chat in writing?

Sean: Don't mean to be rude Jasmine, though this is not good customer service

Jasmine C: I totally understand your frustration and apologize once again for the inconvenience. When we disconnect the chat you will see a print icon on the top right side of your screen.

Jasmine C: You can print or save the chat as a PDF.

Jasmine C: Is there anything else I can help you with today?

Sean: Just one more confirmation in writing that this has been forwarded to the resolution team. Thank you

Jasmine C: Yes, I have sent the service request to our resolution team.

Sean: Thank you, that's all for today

Jasmine C: Thank you for chatting Costco.com, I hope you enjoy the rest of your day, Sean!

Jasmine C: The reference number for this chat is (deleted). If you would like to tell us about your experience, please share your feedback here: https://secure.opinionlab.com/ccc01/o.asp?id=hBWebQdN.

Jasmine C has disconnected... don't be fooled. If you want to print the chat, don't use the print icon at the top of the chat. It'll only print the first two pages. You need to copy and paste the full chat to get it.

This is after waiting 3 months now for the dishwasher to be shipped and "ready" for delivery.

Reading all reviews here about Costco, I just remember one of my best experience ever with Costco.

I bought a Samsung Smart TV on Costco USA when I was there. Now, came back home, try to use it, internet does not work at all and several other functions.

Now, I do know if I just go on any Costco in Canada, Costco would accept back and give my refund, no question ask. I happen to me before.

In this case, I want to keep the dam TV, the price was almost half of any retailer here in Canada and I love the picture quality, just need to figure it out what was wrong with it.

Phone them, they gave me a special Samsung's phone number for Costco Member, and this is for almost all their product, it's exclusive line. No other retailer have that.

Phone Samsung, they refuse to help me, saying that my TV does not provide Warranty in Canada because I purchased in US. Phone Costco, the lady apologized and me to wait. She phoned Samsung and they said the same thing, her answer: He's a Costco costumer, let me talk to your supervisor. She personally took the issue on her hands. Got back to me and said, if they don't phone you and find out about the problem, this is my personal extension, don't hesitate to call me.

They never called, after 4 day, I call her back. Again, she apologize and call Samsung again. She was not happy and she said to them that she would personally stay on the phone with us and follow everything to make sure they would solve the issue.

To make short, for some reason my tv was set as if I was in Asia, so, it alway was in conflict with my router and yes, it took over two hours for them to finally find the issue, but stay all the way with us.

At the end she ask me: Did they fix all your issues, is there any thing else?

Samsung costumer care really sucks, but good thing I buy all my electronics at Costco, as soon I mention that I purchased at Costco, they change the way they deal with me.

Terrific Costumer Service.

This review is specifically to highlight the customer service we received from Costco (the fiasco which is still in process), after the installers Costco hired botched the installation job which resulted in a broken-down machine. The TL; DR version: Costco customer service is a joke. Although the botched installation was a violation of both electrical and plumbing code and caused damage to 2 parts of the machine (increasing the risk of additional parts breaking down the line), Costco refused to return/refund the unit and asked us to find someone to reinstall it at our own expense. Both the LG repairman and the TNT/Innovel tech who came out to evaluate/do the fix recommended we escalate and get a new machine. We escalated repeatedly and then escalated some more, to zero effect. Do not buy appliances from Costco, or arrange a trustworthy installer.

We bought a dishwasher less than a year ago (October 15 delivered/installed). Took excellent care of it.
The installer botched the installation. Did not properly install the high loop (water was going back into the machine a plumbing code violation), and did not put in a junction box (an electical violation).
Dishwasher stopped working (ie, it ran but nothing was getting properly washed). The LG repairman who came out to the house identified 2 issues with the installation (noted above), and 2 broken parts in the machine, including one of the motors. He also said (but didn't record in his report) it is very possible that the reason the machine broke was due to the installation, which means it is very possible that other parts would break in the future, and recommended seeing if we can get a new machine instead.
We have spent multiple hours interacting with Costco on this, and escalated repeatedly about as far as we could.
After additional contact, Costco asked us to get quotes for other installers (because we were out of the 90-day return/refund period, they did not want to use their own) to fix the machine and then they would compensate us $150. So in other words:
O We were to spend our time deciding who is competent and getting quotes, then paying out of pocket
O They would compensate us $150 (provided someone could do it for $150, otherwise we were to call them back to discuss "options") after this was done
O A separate visit from the repair person to fix the actual broken machine was of course still also required
To add insult to injury, Costco implied in a phone call (but we didn't catch that it was not in the email) that they would be doing the replacement and we only need to look for an installer for this new unit. The next time we managed to get a manager on the line, it turns out they were never offering a replacement. This means we may be doing this dance again in the near future.
We escalated, repeatedly, spending hours on the phone. A more senior manager up the chain agreed to find an installer for us, and to transfer the money in advance. That's when we found out they weren't planning on replacing the unit.
We escalated again, 2 ways - Costco went back to the installer and asked for a refund, since this was their fault. Via a third party, Costco asked LG to replace the unit (here is where they passed the buck and said LG chose the installer per the senior installer that came out, that is not true). Both the installer and LG refused to provide the refund or a new unit. The Costco customer support manager I spoke with said this was "standard procedure".
When the TNT/Innovel senior installer came out to do the fix, in his words, which he did not commit to paper despite our request (so as not have his company come after him): "That's a lot of work on a brand-new unit. If I were you, I'd raise hell. Sears would replace the unit. Costco is a whole other ballgame". Of note, while we communicated repeatedly exactly what was wrong with the unit, this was not even clearly shared with the installer.

Ordered a washer and dryer combo for
Ordered a washer and dryer combo for delivery. Delivery truck backed into my hydro lines and tore them down, damaged the building, dented the units, led me on for two months and then left me in the dark with thier insurance company Gallagher Basset. I was just informed that Costco will not be assisting me and that I must deal with Samsung and the delivery agent.
"Dear Philip,

Thank you for replying and expressing your concerns. I am truly sorry for the delivery experience.

At this point as all associated notes/files have been forwarded to Gallagher Basset we are unable to further assist regarding the property damage. Any further concerns or questions related to the status and outcome of the property damage need to be take up with Gallagher Basset.

We have closed the file on our end and will be unable to assist further regarding this matter.

Thank you,
Randy K.
Supervisor"

"Good afternoon,

My apologies for the delayed response. Please be advised I have followed up with Metro to Home a few times now, and have had no response back to date. I will follow up with them again today and hopefully will hear back shortly. Please note, you may go through your insurer at any time to ensure you are taken care of in a timely manner, and then let them pursue after Samsung/Delivery agent later.

Please be advised if you need to pursue this matter in a legal one, your fight will be between Samsung and their delivery agent, as Samsung arranges all the delivery arrangements on their end.

Please note in the Province of Ontario there is a two year limitation period from the date of loss to commence an action, after that time you will be statute barred.

Thank you,

Amanda Stevenson, CIP | Resolution Manager | Gallagher Bassett
100 Consilium Place, Suite 300
Scarborough, Ontario M1H 3E3
MAIN Tel: *******674"

In November 2017 we purchased a set of Michelin Tires from the Costco Tire Center in Burnsville, MN for our 2014 Hyundai Elantra. The Tires we purchased supposedly had a 60,000 mile warranty on them. When we recently took the car in for a regular oil change, the mechanic told us the tires on the back of the car were almost totally worn out. We only had 24,000 miles on those tires. He called me into the garage where he had the car on the rack and I saw that the outside of each tire was completely bald, while the inner side of the tire had some tread, but not much. The front tires were in better shape, but at least 3/4 of the tread was gone on them too. I took the car in to the Costco Tire Center, expecting them to provide me some discount on a set of new tires, based on the premature wear of the tires. I expected some type of pro-rata discount. He said that the wear was funny and that it must be some type of mechanical problem. He also said that the tires hadn't been rotated twice, as Costco should have been, and they weren't going to warranty the tires in way. I admitted that we probably hadn't rotated the tires, but there is no way they should have worn that way in just 24,000 miles. Long story short, I had to buy a new set of tires after just 24,000 miles. Just beware that when you buy tires with these supposedly high mileage warranties, and you do have a problem with the tread wearing out much earlier, the Tire Center at the Store will look for any way to void that warranty. I am convinced that even if I had rotated the tires, they would have simply said it was some type of mechanical problem. I had truly come to expect more from Costco.