50 customer reviews of cupid.com
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Cupid Rating
Based on 50 reviews from Cupid customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
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Description: Sign up for free to dating site Cupid.com. Browse local singles, start chatting now! We have a large database of singles waiting for you!
Address: 2814 W. Wood St., 38242
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I have used many dating websites. This has to be the worst...
Cupid plc Management Team: Hope you or one of your researchers are reading this. You are a 100% disgrace.
First and foremost, I don't recommend anyone sign up for any foreign cupid site until you are ready to travel to that niche country. Doing so will just lead you to disappointment, stress of these chics asking for money all day and hearing all kinds of sob stories. It will definitely distract from real life because these chics work overtime. They will shower you with attention, pictures and then the money kill.
I recommend sign up a month before you travel. Better to do it 2 weeks ahead but that's ok. Now, I dare say that 7-8 out of 10 women on all those site are "working" in some capacity. Some full time pros, others have jobs but need money for Iphones (their favorite) etc... You will be paying for that iphone. Ok, back... I've been to DR, Colombia and the Philippines with each trip lasting about 2.5 weeks. I used cupid to line up the girls and slept with the majority of them simply by telling them I will give them money in person. Since the trip is usually less than two weeks away, they are happy to wait.
Sorry to generalize but a lot of these women are broke, you are nothing but an ATM. They will do anything and everything to separate you from your money. Sleeping with you is a job (like I said working girls). There's no limit to what length they will go to and things they won't say to separate you from your money.
Last tip, honestly you dont even need to sign to cupid sites because when you get to your foreign country there are so many other options you wont even have time to contact those you met on those cupid sites. Happened to me and my friends.
The only sites I can recommend are match they are proactive in hunting down scammers and surprisingly pof which stands for plenty of fish & okcupid which are free they do get scammers but if you remember the golden rules never give money if they ask RUN wait 7 days before going to next stage and give any contact details out
And finnaly IF ITS TO GOOD TO BE TRUE IT PROBEBLY IS..
On the second day I cancelled the membership - 100% according to the rules of the site. This included "finding" the hidden link that turns off the auto-renewal. The auto-renewal engages after the end of each membership period and automatically charges your credit card.
The process included an automated message from the site with a code. The code is to be "used" in the site. When you cancel, you are provided the limited instructions:
"To complete your cancellation process, please log in to SilverCupid.com and enter the cancellation code when you're asked for it."
When you log back into the site there is NOTHING requesting that the code be entered somewhere.
Additionally, you will also find that after you have disabled the auto-renew, it has been "enabled" by the system.
In truth, the site will NOT allow you to disable the auto-renew.
The company states a great deal of information covering how Cupid are allowed to do what they offer, but NOTHING states that the profiles are fake, although they clearly are fake.
Nothing states how to go through the cancellation process. In fact, trying to find out "how" to cancel is left up to the user to figure out.
IF you are able to figure out the process, you will be denied.
One step is left out, purposely, so that you are unable to cancel. You are sent a code that they mandate you log in to your profile and enter... but "where" is never disclosed.
If you go through the entire cancellation process again, you will confirm that there is nowhere throughout the process that the code is required. Yet, the company, if you can figure out "how" to communicate with them, will respond with the fact that you failed to enter the code.
Even after I showed them screenshots of the process, proof of the fact that I went through all the steps they mandate to cancel my profile, they told me that I failed to enter the code... even though I repeatedly told them there is NOTHING in their process allowing the code to be entered.
If you attempt to use the HELP page you are met with a form that has an empty dropdown list from which to select a subject. Of course, that dropdown is mandatory, so if you attempt to send your message without selecting a subject (which does not exist), your message will not be sent. Thus mandating you scour the site to find a method to contact the site administration.
After sending messages to them mandating they refund my entire illegally obtained membership fee, along with sending them screenshots to prove that their system does not work as they describe, it was only after I threatened them with my ability to shut down their site that they responded with, "... We issued a refund of 49,99 USd and you will get your money back within 10 business days..."
You see, I'm a Web developer by trade. I threatened them with having my bank reverse the charges, then have my bank file theft charges against their financial institution which would shut down their gateway (their process for accepting credit card payments), and then I would file complaints with Google to have the site removed from the search engine. And, finally, I threatened to create a Web site for the sole purpose of disclosing the illegal operations of SilverCupid by getting "my" Web site into the top of the search engines.
I have not received the refund yet, but this is only day 1 of their agreement to refund my membership fee they illegally obtained. I will update this post if I do not receive the refund.
Fake profiles from Ukraine and other countries are on their websites.
If you have already paid try to get your money back.
I am deleting facebook, calling my bank, and an attorney.
Oh... Why did I come to this site? I should have known better. I see that there is ONE reviewer (Melinda) that has complaints about EVERYTHING, probably the water she drank today. That's too bad because it detracts from the legitimate complaints from people like me.
Now iam holding with someone from the Ukraine! Before that it was the Phillipines. Yikes... this is crazy!
Customers from all over the world complain about the same recurring issues: recurrent billing, fake... profiles, deceptive emails and chats from Cupid's staff, rude or inexistent customer service, lack of refunds, abuse of personal data for commercial purposes, deception...
(2) The BBC and the Information Commissioner Officer (ICO) have received numerous complaints against Cupid from deceived customers.
BBC Panorama aired a documentary (Tainted Love: Secrets of the Dating Game) on 29 July 2013 largely targeting the commercial practices of the company and the ICO has launched a formal investigation against the company. The documentary is available on YouTube and stats show that hundreds of thousands of people have watched the video so far.
A reporter for the Kiev post under cover and applying for a job for Cupid in Kiev denounced as well how employees are hired to deceive customers.
(3) Cupid plc's share price (LSE Ticker: 4NJ498 / ISIN: GB00B4NJ4984) is currently at its lowest ever at 56.6p per share (26/11/2013). This is to be compared to its highest of 250p per share in September 2011.
This shows that investors have no confidence whatsoever in the company and are shorting the stock.
If you consider the proceeds that are coming in from the sale of the casual dating business in July 2013, it means that the company is valued at less than cash or cash equivalents. This effectively means that the continuing business has less than no value.
(4) Looking on a website such as Alexa providing free information about websites and showing internet traffic stats and metrics shows that cupid was ranked 5000 in the top visited websites early 2013. It is now ranked as low are 100 000 proving how customers have learnt to avoid the company's products.
THINGS HAPPEN FOR A REASON. It is hard to believe that this is all a pure coincidence or bad luck. The information provided above is all in the public domain and can easily be checked online.
If a business model is not sustainable, its commercial practices questionable and client consideration extremely poor, then the business is bound to die. This is rule number one and this is just fair.
Then got charged £29.99 for a month, it took 22 days to cancel subscription trying every day. Sent them 9 emails which Cupid never responded to. And never got hold of anybody on there complex phone system,
Once you give your bank details, you will be continually charged until you cancel.
But you can't cancel?
Please people don't use this site
There are many better sites.
Kind regards
T
Once you sign up, these emails from seemingly real people stop coming. You can also notice that the profile images are photoshopped or fake (because they now let you see the bigger image). Most of the traffic that lands up in your inbox now is spam, sent by the website itself. They also automatically sign you up on their many sister websites (cupid.com, girlsdateforfree.com, datingforparents.com, speeddater.co.uk, uniformdating.com, loveagain.com, maturedatinguk.com etc…) and you start getting the same type of spam from them, all begging for you to sign up. Horrible extortion scheme. I am sure there are better ways of making money than playing with people's emotions. The profiles of the people are not genuine at all; they are all fake people who have posted their profiles. Messages before you sign up are definitely fake and bot generated.
Dear Member,
Thank you for contacting Customer Support.
We are disappointed to learn that such activity goes on. This member has been already banned from using our site thanks to the notification of diligent members like yourself.
Apologies for any inconvenience.
If you feel that a member is acting suspiciously, please go to his/her profile and click the 'Report' button. As soon as we receive notice we will investigate the case straight away. We work hard to keep our site fun and enjoyable, and we work hard to eradicate fraudulent people from the website. We value you as our customer and appreciate any feedback that you send us.
If you have any queries concerning the website then please do not hesitate to contact us.
Best Regards,
Customer Support Manager
OR
Dear member,
Thank you for contacting Customer Support.
We are sorry for any inconvenience you may have faced while using our dating website. We work hard to keep our site fun and enjoyable.
We will investigate this member's profile and take any necessary action. Thank you for the notification.
Please note that you may still see previous message history or records of the member viewing your profile until they are cancelled within the standard time frame.
Apologies for any inconvenience.
If you have any other queries, do not hesitate to contact us again.
Best Regards,
Customer Support Manager
BUT OF COURSE THEY DO NOTHING BECAUSE IT IS PART OF THEIR GAME