DHgate

Do NOT use them. It's a scam. Both times I ordered, DHgate shipped me something that doesn't look like the picture. I asked for a refund for my second item. They said I'd get a full refund plus shipping if I returned the item. I went to post office two days later, mailed it and got tracking number. Submitted information. USPS tracking says it was delivered two weeks ago and these people said they never received it so no refund. I have picture of package and delivery confirmation. Don't trust the reviews on their site because you can't review items if you complain. It's impossible.

Let me give an update on this. I only received a response from DHGate once I did an online review on this website. I'd been trying to contact them for several weeks prior to writing the review. You aren't allowed to review the sellers who are giving you bogus crap so don't believe the reviews on there. They probably have boys writing them.

Let me continue. So like I said, after leaving a review on here, you can see they finally responded to me. The problem is the seller was supposed to refund both the cost of the item and my shipping fee to return the item to CHINA which isn't cheap. I received a refund only on the item (after writing this review), but they still have not refunded my shipping fee. I've contacted the seller at least 5 times since I received the refund on my item to ask when I will receive my shipping fee, but seller will not respond. I've emailed DHGATE 2-3 times each week with my order number included to ask about the shipping fee and they won't respond to my emails. Granted, this is the same email I emailed about my refund (after this review) and they responded to that email. I always include proof of the shipping fees in my emails. That proof includes the receipt from The postal service and pictures of the postage on the actual envelope.

This is just further proof this place is a scam. Fake reviews, lies about refunds, and they sell GARBAGE that isn't the same thing as what they've advertised.

Candy 2020-04-23 01:01:44
Welcome to DHgate. Please visit and like our Facebook account: DHgate.com Reviews where we provide timely service and helpful guidance with your purchases. Just click the link: https://www.facebook.com/VoicefromCustomer/ and like our page.
Hi, this is Candy from Dhgate Customer Service Center.

2020-04-23 01:01:46
I have desperatly been trying to get help my with order Order NO: *******479. THESE ARE COVID 19 MASKS! WE NEED THEM NOW! There is some kind of hold on my account pending verification. I have uploaded card into the system. Nothing. Then, when I contacted facebook, DHgate told me to email my card, ID, and bank statements... which I never would have felt comfortable doing if this wasn't an emergancy situation. Still nothing. This is day 5 since I ordered and the seller hasn't received payment!

Candy 2020-04-23 01:04:09
Let me check, please wait a moment.

2020-04-23 01:04:18
Ok

Candy 2020-04-23 01:06:21
Thank you for waiting and patience! About your order *******479, we have received payment, but in order to protect your payment safety, we need make sure that you are the card holder, so we would like to ask for your help to complete the verification.

2020-04-23 01:06:56
AGain, I already uploaded my card to your system. Then I emailed it, wiht my ID and my bank statement to prove I was me

2020-04-23 01:07:20
(I emailed it to) *******@dhgate.com

Candy 2020-04-23 01:07:37
For the verification, they usually will check and reply within 5working days.

2020-04-23 01:08:39
Your site said 2! AGAIN, THESE ARE COVID 19 MASKS. They are meant to be handed out to the community. Hence I ordered in bulk through you rather than pay the crazy amounts Amazon is charging

2020-04-23 01:09:05
And, this is day 5 since I ordered. Seriously, someone really should pay attention to this complaint.

Candy 2020-04-23 01:09:52
Could you provide a screenshot of the verification email page which you verified online?

2020-04-23 01:10:00
The masks could very well save lives here and the seller can't even ship them. What else can I do to prove I'm me?

2020-04-23 01:10:28
Hold on. I'll go back to it

2020-04-23 01:11:38
No. It isn't even giving me the option on that page anymore. I assume because it is already uploaded

Candy 2020-04-23 01:12:16
You can check the process of the payment verification on the link: http://dg.dhgate.com/buyercertification/list.do

2020-04-23 01:13:31
Uploading now

2020-04-23 01:14:04
Capture. PNG 224.31 KBhttps://hk-9839.nt.dhgate.com/store/func/imagetrans/download2.php?
F=qeYyJ9ozjK0xV7oSXybHcdtdxQ&q=rbE2d4M0jPhABvhWGmCQbKR45KcjUjaqYtD38DvTHFLAIWJSp...⇄ />
Candy 2020-04-23 01:14:11
Let me check

Candy 2020-04-23 01:15:14
Please take a larger screenshot to show the time you uploaded

2020-04-23 01:16:31
Capture. PNG 109.84 KBhttps://hk-9839.nt.dhgate.com/store/func/imagetrans/download2.php?f=qeYyJ9ozjK...⇄ />
2020-04-23 01:17:26
This is unbelievable. I know you aren't to blame but, seriously, I cannot understand how do you guys do any business.

Candy 2020-04-23 01:18:06
Thanks for your picture, we will contact the safetycenter and ask them to check and reply within 1-2working day
2020-04-23 01:19:37

ANOTHER 2 DAYS? Do you people not understand that this is a pandemic? America now leads the world in Corona Virus deaths. We have little enough defense against it. This was my 2nd purchase EVER. And, I wouldn't have even known there was a problem if I hadn't thought to order more masks.

Candy 2020-04-23 01:20:34
We could urge but could not control, thanks for your understanding.If you have any further questions, please don't hesitate to get in touch with us and we'll be happy to assist you. Thank you for contacting DHgate. Have a great day!

AND CANDY ENDED THE CHAT!

If you need something quickly you might should buy elsewhere, here's the truth: DHgate always give out fake tracking numbers at first, DHgate gives a $25 bonus from the sellers account to any customers when orders aren't shipped within the promised time so the seller just gives out a fake tracking number until they really ship and then DHgate lets them change the number, it stinks but it's a common practice with them, if you can prove the seller gave you a fake tracking number you will get refunded $35, I have received it 2 times, it will take a few weeks but you will eventually get it, if you looking for name brand products, to use or sell then you should look elsewhere, I buy from them to resell but I don't sell my products as authentic either. I wouldn't buy clothes from them for weddings or proms, I've heard too many times that the clothes either don't arrive on time or the quality is seriously below par, save yourself the stress and buy elsewhere. I just recently made an order where I ended up waiting almost a month, this order was to be shipped UPS, the products couldn't be shipped DHL (considered dangerous goods because of the batteries) yet the seller kept sending it DHL and it kept getting returned to him, 3 weeks later he lies about contents and gets it past customs, I made a second order thinking it was a different seller, nope... same seller. Different name, the second order was never shipped so I filed for invalid tracking, he didn't respond within 5 days so he lost the case, in DHgate's favor I received my refund back to my Bank debit card in 2 days (something I've never heard of happening before) it's usually a fight to get refunds but stick with it and you'll get your money back or if it doesn't happen quickly enough just file a chargeback with your credit card or bank. DHgate quit doing business with PayPal because they lost so many chargeback claims to them but you can still use a PayPal debit card and get the same consumer protection, protect yourself when buying from DHgate, threatening to get your money refunded from your credit card is the one thing that gets their attention.

First of all, up till this issue with TWO vendors (who I suspect is the same but set up two different storefronts as the return address was the exact same).
The item sent to me were not as described, one was too small, one was too big.

Getting ahold of the sellers was difficult, the sellers basically using cut and paste responses rather than actually answering questions.

After raising a dispute, and the seller AGREEING to refund me shipping costs, I agreed to send back the items.

I advised the sellers and tried to communicate with them REPEATEDLY advising them that shipping costs were exorbitant and NOT getting a response, I reached out to DHGate via chat at least 3x, all three (possibly more) times being assured to just send the item as the seller had agreed to pay for shipping and not to worry that DHGate would refund the shipping "NO PROBLEM".

Just to provide some perspective, this entire thing started about 04-April-2017 the items I was returning was
$7.70 USD, shipping was $68 USD
And $10.06 USD, shipping was $63 USD

Right before paying at the post office, I contacted DHGate again, and again I was assured just make copies of the shipping and receipts and that I would be refunded "as soon as the seller takes receipt" of the items.

The sellers receive the items May 10,2017... I was refunded the minuscule amount of $7.70 USD and $10.06 USD on May 13,2017... no sight of the $131 USD in shipping I am owed.

I have e-mailed at least 3x, DHgate keep telling you further and further dates... and then FINALLY I get told for the FIRST time ever... that they cant refund until there are funds in the account of the seller.

You would think that all the assurances of "No problem" DHgate wouldve frozen funds once the sellers agreed to reimburse shipping (they would know this as I kept emailing both the sellers AND DHgate the ridiculous cost).

So now I am left with no recourse as Ive just been assured (like the last 3x) that "the matter will be escalated" but unfortunately, they cant give me a timeline... which is a drastic change to refunded "as soon as the seller receives the item"

Dont get me wrong, there are some vendors which are excellent... but then again, I didnt have to return anything. I have no clue if it would be the same problems returning.

DHgate is a sophisticated and well organized hub connecting western buyers to Chinese sellers and manufacturers. DHgate provide assurances by being a neutral party that protects both parties and helps to narrow the culture gap by providing baseline transaction requirements and parameters that keep everything as transparent as possible. There are many excellent manufacturers/sellers in China producing high quality goods and providing good customer service. DHgate helps bring two markets together for great benefit to both parties. While the overall performance of the website is very good, there is always room for improvement.
One of the challenges when using open markets and bringing two cultures together is having to sift through countless poor sellers/manufacturers to find good ones. DHgate has done a great job providing a framework, but the problem remains that there are so many poor products/services to go through before finding good ones. This inherent problem is acceptable in order to keep the doors open to potentially great manufacturers and sellers, but more in depth methods of transparency and evaluation would help on customers in the US/EU/etc. Determine which sellers to use. DHgate already has systems in place showing buyers information about sellers from buyer feedback, but more information would be useful in addition to the currently provided rating system. A recommendation I have to improve buyer experience would be to include more information about sellers. Information about seller response rate to buyer inquiries could be automatically gathered simply by noting average time of reply to initial inquiry from buyers. This would be more informative and objective than simply averaging the 5 star review system. It would also remove the statistical bias from human feedback. This kind of transparency is appreciated by western customers because it is totally objective and simple statistical data. I also believe that knowing response rates are being recorded will encourage better customer service from sellers. It's a win win.
Thank you for your time and attention
Best,
Felix

I beg you not to purchase anything from this company. I recently purchased a dress from them for my sister's wedding. I saw a really beautiful dress that DHgate said they would replicate. I gave them my measurements and paid about $150. When the dress arrived, it looked nothing like the photographs and it was unwearable. It was unflattering and made me look like a cup cake. They added an extra layer of fluff or chiffon in the dress that was obviously not in the original photograph, making it huge all over. I am not a big person but it made me look about 50 pounds heavier. It was awful.

I went on the DH Gate website to request a refund. On the refund page it told me that I had a certain amount of time left to get it in. It even counted down for me. So I did what I had to do to get my "evidence photographs" into DH Gate before the countdown stopped. I got a follow up message telling me they needed the evidence again, and I had a few more days to get it in. I did what they requested. I get a follow up email from someone at the company and they told me that I exceeded the deadline according to their policy and they would not be refunding my money. Just like that. No acknowledgement of their bad work, no investigation, nothing. I told them that I was misled by their website and requested they at least look into it because I did everything that was requested of me. I got no help.

I believe this company to be fraudulent, and they process unsatisfactory work knowing that there is little someone can do to get their money back, because contact with them is on their terms. There are no phone numbers to call to get a live person. Any time you have that, there is shady stuff going on. I recommend that if you are going to buy a dress online, make sure it is a company you can actually call and verify legitimacy. There is none here. You will get a product, but if you don't like it, and you probably wont then you will most likely be stuck with it.

WORST COMPANY I HAVE EVER PURCHASED FROM! PLEASE DO NOT PURCHASE FROM THEM. ITS JUST GIVING THEM FREE MONEY.!

What a disaster! I could detail the story, but sharing the conversation is easier. And very telling. By the way: we were charged, and never refunded. A (poorly) hand-made dress was shipped to us 60 days later. These guys should be shut down.

Bill007:(2012-10-10 06:43:03)
Hi, friend.
You:(2012-10-10 06:44:14)
I am writing to ask about the status of this order. As it is a HOMECOMING dress, we need it now, for homecoming season. I am shocked to see it will ship in 40 days. That is not acceptable. Can you verify this information? If it is true, I will need to cancel the order. We need the dress WITHIN the next 5 business days.
Bill007:(2012-10-10 06:45:03)
Bill007:(2012-10-10 06:45:30)
Usually the tailoring time is 15-20 days, shipping day is 7-10 days. It is impossible get the dress within 5 days...
You:(2012-10-10 06:46:57)
Then I want this order cancelled immediately. The dress was available on other sites - I chose this site because of the price and there was no indication it would take this long. NOTHING suggested 40 days, and no other vendor that I know of takes that long. It is difficult to believe this dress is being made from scratch. Can you cancel my order and verify my refund?
Bill007:(2012-10-10 06:48:39)
Wait a moment pls, i will check for with the manager, you didn't told us you need the dress ungently when you place the dress so i am afraid we couldn't accept full refund now.
You:(2012-10-10 06:49:42)
That is absolute rubbish. NO ONE orders a homecoming dress in October expecting it 40 days later! And YOU never told me the delivery time was 40 days. A refund please.
Bill007:(2012-10-10 06:50:15)
We didn't told you need 40 days, we said usually the tailoring time is 15-20 days, shipping day is 7-10 days
Bill007:(2012-10-10 06:51:48)
Could you give us more time?
Bill007:(2012-10-10 06:52:12)
May i know when do you need this dress at latest?
You:(2012-10-10 06:53:08)
By next Wednesday October 17
Bill007:(2012-10-10 06:54:45)
We will check for you and reply you later, that is ok?
You:(2012-10-10 06:56:00)
But we need to know, when and how will you tell us?
Bill007:(2012-10-10 06:56:39)
2 hours later, tha is ok?
You:(2012-10-10 06:57:06)
How will you let me know? By email? What is your name so I can be sure to communicate directly with you?
You:(2012-10-10 07:02:57)
Hello?
You:(2012-10-10 07:05:18)
Are you still there?
You:(2012-10-10 07:06:38)
How will you get back to us?
Bill007:(2012-10-10 07:08:40)
Sorry, just a little busy.
Bill007:(2012-10-10 07:08:40)
I am here
You:(2012-10-10 07:09:05)
Ok, but how will you let us know in 2 hours?
Bill007:(2012-10-10 07:09:31)
How about still chat online here?
You:(2012-10-10 07:10:37)
But I have to go to work and it wll disconnect, how can I be sure that I will discuss with you and will not have to start over?
Bill007:(2012-10-10 07:12:05)
Keep this window, don't close it, ok?
You:(2012-10-10 07:12:37)
Ok, are you located in the states or overseas?
You:(2012-10-10 07:16:22)
Ok but if it dissconects Ineed a way to contact you again, I will lose this direct connection and not sure if oit will open the same way
Bill007:(2012-10-10 07:31:42)
http://www.dhgate.com/p_ff80808138db0ca10138e66683d32efd.html remember this link and later you can click "online chat"
You:(2012-10-10 09:12:50)
I am confused. LA Glo is a company out of California. http://panjiva.com/L-A-Glo-International-Inc/1841600 What were you referring to when you said the dress was being 'tailored'?
Bill007:(2012-10-10 09:13:27)
Hi, friend. You can get the dress before 17th if you pay another 30usd for the DHL shipping fee, what do you think so
You:(2012-10-10 09:16:00)
No, this is not right. I want my money back. This is dishonest - DHGate does not make the dress - it comes from a wholesaler, AL Glo International. I went back on your website as a new customer and no where does it indicate a 40 day turnaround. I found the same dress through other companies.
You:(2012-10-10 09:16:14)
No, this is not right. I want my money back. This is dishonest - DHGate does not make the dress - it comes from a wholesaler, AL Glo International. I went back on your website as a new customer and no where does it indicate a 40 day turnaround. I found the same dress through other companies.
You:(2012-10-10 09:17:08)
If I don't get a full refund, I will contact the credit card company used for this order, and the better business bureau, and be sure to post comments on the web. If you refund me fully, I will do nothing further.
Bill007:(2012-10-10 09:25:31)
We will check for you with the manager again, wait a moment pls
Bill007:(2012-10-10 09:28:46)
The manager said don't need to pay another 30usd for DHL shipping fee and we will send the dress to you via DHL, that is ok? The factory already cut the fabric so couldn't accept full refund now, pls noted and understand, tks
You:(2012-10-10 09:31:11)
I appreciate the manager's agreement. So long as the dress we ordered (again, I am confused about the 'fabric' because according to the website this dress comes from LA Glo distributors) arrives by Wed., October 17, and I do not have to pay an additional fee for the item ordered on 9/30, I will be satisfied.
You:(2012-10-10 09:31:45)
One last question: when we placed the order, we verified that your company accepts returns and refunds if the dress does not fit. Is that not true?
Bill007:(2012-10-10 09:32:10)
Yes.
Bill007:(2012-10-10 09:32:25)
We accept return if we really made some mistakes
Bill007:(2012-10-10 09:32:46)
We made this dress not LA Glo distributors
Bill007:(2012-10-10 09:36:52)
One thing have to told you that we couldn't make the dress exactly like the pictures just similar, pls understand, tks
You:(2012-10-10 09:38:22)
No, this is not ok! Your website explicitly says, "Wholesale - 2012 Homecoming Dresses Strapless Short Red Party Dress by LA Glo LA-20971", not that it is home-made! That is false advertising!
Bill007:(2012-10-10 09:42:07)
We will agree to refund to you if you send a request to us as we are afraid couldn't meeting your expectation
You:(2012-10-10 09:42:40)
Thank you. How do I make the request other than this chat? Please instruct me.
Bill007:(2012-10-10 09:45:46)
Here is the link for your reference: http://help.dhgate.com/help/buyerhelpen.php?catid=3302&artid=9AD0A52D4AE60832E04...⇄

Overall I love the variety of product at a great price. Shipping can take some time so be prepared for several weeks. Most of time products are as described and smooth transaction. Things can happen and the dispute process can be forever and dhgate keeps referring you to contact seller. This is beyond frustrating bc the seller isn't willing to work with you then it's an endless waste of your time to fix an error on their part. I ordered a camera that never arrived. I opened a dispute, seller agreed to reship so I agreed in the dispute. It's been over 5 Months! And I'm still waiting for refund. I kept contacting dhgate through online chat and DHgate kept telling me to contact seller who never responded. I wasted hours of my time, when with most other companies the evidence is clear and they would issue refund right away. Dhgate seems to protect the seller more in issues and make buyer waste time and jump through hoops. Once dhgate takes case over they try to help on your side but this can be many months away like my case. You also have to use a desktop or laptop computer to open a dispute. I had to borrow one bc I have cell phones and iPads which aren't compatible with dhgate systems. The clothing seems to mostly be in Asian size for men. Not sure for women. The size charts can be off quit a bit so please read everything prior to order. The other thing I wish to have changed is the updates after your order. You get emails saying item ships, passed through customs or at local center, etc. They never have the items you ordered in the email. This can be confusing when you order many things at once. Overall I like shopping with dhgate. The few bad apples really take away from my positive experiences and I hope dhgate will change process and make more user friendly as well as quicker resolution help. Give dhgate a try and you will be pleased if you read everything from sellers, make sure they aren't brand new seller with only few transactions and look for their feedback score. I wish the best and hope my view point from experience helps out. Best of luck!

Absolute unquestionable scam. Everything you are told is lies. My complaint will be taken to the Foreign Trade Minister, Chinese Consulate and the Media. This site sell fake crap and rips of people trying to buy anything substantial. The only reason such a site could exist is because of a communist government. No matter what you do or say these people feel DHgate are protected by living in China. They feel there is nothing you can do or say that will effect them in any way because their Government does not subscribe to your laws. No matter what you do they blame you, then say you've done everything, don; t worry, don't worry, we will definitely fix it, then do nothing, then pretend you've somehow scammed them. Sellers send broken crap, promise to replace, then refuse to replace, demand you send back and they'll pay, ignore all requests to provide prepaid postage, then refuse to accept the delivery, lie to the courier saying it's personal goods so can't accept a commercial invoice (required to send to china). Mediators do nothing except threaten to release funds to seller after assuring you of a guaranteed refund. Weeks and months later they say they must let the seller collect the package, but seller refuses to answer the phone or accept the delivery... then they claim to be closed for 2 weeks despite still being open for another week and refuse to do anything for 2 more weeks. Believe me, these jokers have no soul and do not care one iota about anyone, especially if you are from the West. IF you buy $30 fake sneakers maybe you'll get them, but do not for one second believe one word of the LIES LIES LIES on their joke of a website.
If when you first log in you use Google, then you MUST let them search through your Google Contacts, who you contact the most, your age, sex, nationality... all Hacker info. DHGate claim to be honest and great service. They are the opposite and are every bit as bad as AliBaBa. Complete scam... nothing but liars and most sellers seem to also be hackers.

I ordered a Zuhair Murad copy dress for my prom on exactly May 1,2013, it said 18 days to make and ship. I bought from the seller wholesalefactory. I wish I had known about ReviewFeeder because damn I was fooled. It arrived on June 6,2013... <_< So, the dress was not as pictured. I wasn't expecting an exact copy but the stitching work was mediocre and it wasn't my size even though I gave measurements. The most annoying part about my experience is the refund process. I asked the seller for a FULL REFUND and DHgate offered $40 for a supposedly $189.28 dress. Umm no. So I escalated it to dhgate and followed all the steps like posting a picture of the dress so that they can match it to my description. The thing is they said they would give a clear decision sot that they can intervene within 10 days and it took 16 days and my badgering them through chat. THEY SAID 10 DAYS. They said that there may have inaccuracies because they are updating the website. Ummm, you could have e-mailed your buyers that the website is going under construction but I didn't even know it wasn't on the homepage so how the hell am I supposed to know? I was really done at this point. I got really pushy and told them that it's their guarantee and they must carry it out. So the next day I got an e-mail confirming that they have decided on full refund. Finally! So I talked to the seller and they said okay full refund pick the cheapest shipping and we used USPS and sent it via USPS priority mail on July 17. It frickin cost a lot to ship to China and dhgate also required a tracking number so the total shipping cost was $44 that we paid out of our own pocket to ship a crap product back to it's misleading makers... I was tracking this package too and it arrived in China on July 22,2013. Guess what? The sorting and actually getting it to the seller took 27 days and they returned the money on August 23,2013. This was just a mess of an experience and I urge everyone to read reviews and not compulsively buy like I did. DHGATE might be a good website to others but they really sell super low quality stuff and their website buyer guarantee is horrible and inaccurate. DO NOT BUY FROM DHGATE EVER!

DHGate is a marketplace front for sellers in China. It has ambitions to be the Ebay of the East, but where Ebay protects its customers, DHGate does not.
As a first time buyer DHGate promised me 'guaranteed satisfaction'.
So, I bought a black watch from DHGate but what I received was a brown one of a slightly different model, which didn't work as it should.

I completed DHGate's lengthy disputes procedure, contacting the Seller and uploading photo and video evidence. DHGate's decision was that I was promised a full refund of both the cost of the watch and its return.
I completed DHGate's lengthy return procedure, carefully packing the watch, using an authorised carrier and uploading shipping & invoice photos.

The watch arrived safely in China, where the Seller simply refused to accept delivery, asking the carrier to 'abandon' the consignment. The result? - a technically incomplete return process and my only option to pay again to get back a watch I didn't want or order. DHGate offered only a partial refund of the cost of the watch and NO REFUND AT ALL of the substantial cost of its return. DHGate's justification? - 'this way both and the Seller and you lost something'! Note, only DHGate lost nothing.

DHGate's stance is that that customs is awaiting docutments and are trying to contact the Seller, this is simply not true. UPS Tracking shows the parcel has passed its import scan and I have sent DHGate the email stating the 'consignee refused delivery'; recently I received this confirmation from UPS: "I am contacting you today regarding the above parcel. The receiver has asked to abandon the shipment. I am unable to advise why as customers are not obliged to give us the reason when DHgate request a parcel to be abandoned".
DHGate continues to ignor the above facts in favour of its own fiction to avoid honouring its promisses.

I followed DHGate's instructions every step of the way yet I have lost a large amount of time and money. The only thing I did wrong was to buy from DHGate in the first place.
The Seller advertised and sold a watch he knew he did not have and lost little or nothing, being partially paid by DHGate.
DHGate broke promise after promise, wouldn't even honour on their own dispute decision and have ignored my last four emails.
If DHGate thinks this is guaranteeing customer satisfaction they don't deserve to be in business and will never be Ebay.

DON'T RISK IT - BUY ELSEWHERE!

There is a seller on DHGate called honeywedding. DO NOT purchase from this seller. I ordered a wedding dress from this seller. I got it, I loved it. I ordered it early as a precaution. Thank God I did. I went to pull the dress out of the closet and it had yellow stains all over it. On the appliques, on the back. The dress was defective. Most likely a cheap fabric was used that discolored. I took great care of this dress. It was stored in a garment protective bag. It was in a clean and dry closet that is not subject to temperature fluctuations. The dress is ruined. My wedding is in June and I had to buy a new dress. I contacted the seller and DHgate told me that the stains were probably my fault and that I probably didn't take care of it. I then contacted DHGate. This site is completely geared toward SELLER PROTECTION not BUYER PROTECTION like that would try to have you believe. They told me that they couldn't do anything. That my order was closed and that the money had been released to the seller. All that I could do was come to an agreement with the seller, (which obviously isn't going to happen). I sent them the screenshot of what the seller said to me. They said that because we hadn't reached an agreement, they couldn't open a case. What is the point of opening a case if you have an agreement with the seller?! You need a case when you can't reach an agreement. I told them that if I couldn't get my money back, could I at least alter my review. They told me no. They said that only the seller could allow me to alter my review. How is ANY of this protecting the buyer? So, now I'm out the money for 2 wedding dresses. The one that they sent me that is cheap and defective and the new one that I had to purchase from a real and reputable business to replace it. DO NOT order form here. No one will help you. You will lose your money, you will receive a crappy product, and you will be told that there is nothing you can do. This is a complete and total scam. Period.

I want to start off by saying that there are many great sellers here that have given me no problem. As far as buying glass items, pipes, adapters etc I have had no problems. HOWEVER I recently tried to buy some tea from a seller named mcgretea and when I received the product a month later I found that the JASMINE pearl tea I had bought had no jasmine scent or taste like it's supposed to. I've bought this type of tea from many different places and I know what it's suppose to smell and look like and what DHgate gave me was not what I had ordered. (also when I tried to brew it the tea leafs came out in smaller pieces as if they had rolled up inferior grade tea in an attempt to make it look better than it actually is.) I tried contacting the seller directly and the only thing they said was "The tea is ok" and wouldn't even acknowledge that they LIED in their products description. I tried to submit a dispute but so far DHGATE themselves have said

"You opened the dispute for the reason oftaste problems. We are sorry to tell you we can not handle these problkems as it can not prove."

(Yes, they missed spelled 'problems', how professional guys)
They have ignored me since even though I said that the seller LIED about their product. I've tried talking with their live chat and they were just as unhelpful as all they did was tell me to make a video as evidence and send it in.

I will update this review if I ever get a refund. In the mean time I'm leaving the 1 star rating. I would leave less if I could.

UPDATE 11/13/2017

After I submitted a video of the brewed tea leafs I was finally given a full refund. I still can't 100% recommend this site after all the hassle I went through to get a refund, but I won't say avoid this site either because there are good sellers on this site with good products. Just not the tea. Avoid the tea and the seller mcgretea.

RE: Response from DHgate C., DHgate Representative

Yeah, I already said I got a refund, if you bothered to actually read the review. This just shows just out of touch with everything this site is.

In August I used Dh Gate to find afforable bridesmaid dresses. I saw a picture that I liked and looked at the reviews. It seemed good! I also saw that I could return the product and get a full refund. If I wouldn't have been able to return and get a refund I wouldn't have gone through with the purchase. But I saw it was there and so I purchased 11 dresses. My total was $336. When the dresses arrived, DHgate were horrible quality and they were bright orange, when I had ordered them in a pinkish/coral. They were awful. So I submitted pictures of my product, paid an extra $80 in shipping and sent the item back in order to get my full refund (that was what was agreed upon, if I sent it back I would get the refund). It is now the end of November and I have still yet to get my money back. I have contacted the seller and they claim they never got the package. I got Dh gate involved as a "mediator" and they have done nothing. I have emailed SEVERAL times and either havent gotten any answer or they don't actually help. I've gone on their website MULTIPLE times and used their customer service chat (becasue they have no number to call) to explin what has gone on and how I have yet to get the refund I was promised. The Dh gate people keep saying I will get my money back but it never happens. They now have told me that the item was shipped back to me for "unknown reasons". Now if it ever comes (and over a month later I haven't gotten the package back), I am supposed to pay another $80 to send it back to the seller in hopes that somehow it will get there this time. I told Dh gate that is ridiculous and I shouldn't be expected to do that. I am the one who has lost the money and have followed every protocal set by Dh Gate. Now Dh gate says I need to talk to the seller to work something out. The seller isn't doing a thing. If the seller isn't doing a thing, it is Dh gate's job to step in. They continue to blow me off and not help me at all. I am so furious because I have been patient for months. Dh gate is so horrible to work with and they don't actually help you if you have issues. I have lost over $400 now if you count what I paid to send the product back. I am a college student getting married. I have no money. So $400 was a big blow. I am so furious with Dh gate and want to stop anybody from going through what I have! DON'T USE DH GATE!

OMG i wish I had read the reviews like i normally do before i buy online... but I didn't and i ordered my daughter a prom dress a whopping 60 days in advance from a seller with a 90+ seller rating and yes I was scammed BAD. The dress i ordered was orange/tangent with all the oohs n ahhs attached, well atleast that was i thought I was getting, DHgate sent me a short, burgundy, stiff, wrong pattern sewed and all around hot mess wtf were they thinking to even send that piece of crap out to me. That dress was nothing like the picture that they advertised it as. The story is the same I could not get a refund after trying numerous times with talking to the company via chat. No one knew how to read proper English nor speak it. They requested pictures and video and after sending them the pictures and video they still decided to close my case. I became so frustrated that I decided they were not going to scam me and get away with it so I contacted my bank, Chase bank actually refunded me my money and now Chase is in the process of going after them. I had ordered from them before some hair for my daughter and it turned out to be a scam but I had already ordered her dress right after I ordered the hair so I really didn't think that I was going to experience another scam because it was two different sellers and I was actually in the process of disputing the very first scam. I never got my money back from the first scam and I just refuse to be scammed all over I have written complaints to the consumer imports and exports division and I have filed a complaint with the Federal Trade Commission and also the Better Business Bureau. I really suggest that everyone who has been scammed by this company file a complaint with these companies so that they can get their privileges revoked from doing business with the United States. I have also found a complaint with MasterCard Visa Discover so that it can go on record too that these companies with the DHgate.com are fraud. I ended up buying the dress from an online retailer in the United States stationed in Texas and I was able to call them and be relieved to be told that they do not make replicas they have the designer dresses and OMG when I say that the dress was exactly how that picture had it it was exactly down to the way is layed on my daughter's body. The dress was well worth the $700 that I paid for it from the company in Texas. The company website is called Quinceanera.com The $143 that I paid for the dress off of DHgate.com was a big scam and I learned my lesson but the $700 that I paid for the dress, the real dress from Texas was well worth the money. It was the designer dress as if they had taken it off the model and sold it to me and it was perfect, Yes it was a quinceanera dress that my daughter wore for prom and she was the happiest girl in the world. By the way I'm still team Chase Bank they are the best. Just know that whenever you buy something and you don't receive the product that you paid for you should always go through your credit card company or your bank company and they're supposed to refund you your money because you paid for a product that you did not receive. Good luck with anyone who wants to buy from that company but buyer beware please read reviews, I only wish I had.

(Updated review on 04 Mar)
DHgate have extended my processing date 3 times without my knowledge blaming it on the virus when I've been receiving my items bought in Aliexpress already. This company is just out to cheat you. First they extended the processing to 29 Feb, then to 10 Mar, then now to 19 Mar. The seller, niceshoestore, has rejected my refund and insisted they cannot do anything cos of payment verification issues and refuses to do manually state, as instructed by dhgate, that they "Will refund me an amount of USD$65". I've raised this concern to the admins many times but what do they do? They insist I liaise with seller cos it's their "process" and they can't do anything about it (then what are they hired for?) and to wait till the processing date is over. But the problem is they keep extending the processing date. Doesn't make sense cos they can't process my order anyway since I refuse to partake in the payment verification process (which includes sending them your credit card picture). The fact that all the comments here revolves around the same issue (i. E. refund issues and being cheated) shows how bad their reputation is and how they don't give a damn about their customers. This is a site where they allow scammers to prey on the innocent and encourage it even. Oh, and notice how their responses are basically just a copy and paste template? On top of that, they've seen zoned me twice on facebook messenger and have been deleting bad comments from their Facebook page (Dhgate.com Reviews). I know cos I've commented a couple of times but it went missing and I also notice a few comments from before (from people who commented a lot on their dishonesty) missing too. Do not engage with then. Use Aliexpress.

(Review on 06 Feb)
I'd give zero stars if possible. Seller 'niceshoestore' is not cooperative with my refund at all and dhgate admins are not helping either. They keep asking buyers to liaise with sellers because they "cannot do anything" so what's the use of the admins?! I had to eventually report this to my bank to get the refund. I have a lot more issues with this company apart from the refund but it's gonna be an essay. Bottom line is do not engage with dhgate anymore, report the transaction to your bank for them to investigate and get your refund, and support honest and easy sites like Aliexpress. My mistake caused me USD$65. I should have stuck with aliexpress. Never ever trust dhgate. The people there are all crooks. Even the admins of the site are ignoring me on messenger. I've been seen zoned twice and it came to a point where I literally begged both seller and admins to give me a refund. They charged my card but withheld my order because of some stupid verification process (mind you my shipping and billing add is the same) and now they are refusing to cancel my order even though I have furnished them TWICE the evidence they needed but they rejected both times for God knows what reason. Very stupid people. Engage with dhgate if you want to get scammed. This is a site where they allow scammers to prey on the innocent and they turn a blind eye when you approach them for help. Unethical company and the staff themselves have no morals.

Sometime in july 2016 i bought some stuff on dhgate.com. I resell at local flea markets. I seen AVG anti virus going for a good price so i bought 10 boxes. Under the Quantity box were the words, " shipping cost: Free ShippingtoUnited States Via ePacket" so i assumed i would be getting the items delivered to me. It shows a picture of the software and box. It turns out that its a download. I asked the seller for a refund and he told me no, i replied back that i sell at local flea markets and i cant sell downloads, i need the AVG in the box. He said it would cost too much money to ship them out and that i should sell them online.
This is where dhgate.com shows off the intelligence and competence in reading comprehension and problem solving. I asked dhgate.com for a refund, DHgate have this thing called buyer protection, it must be for local Chinese buyers only. After i explained everything to dhgate.com employees, they sent me an email saying that they will give me a full refund when i give them a tracking number. I wrote back again and explained everything again and i made sure i mention download a few times. They wrote back saying that they can not give me a refund until i send them a tracking number for the items going back, i wrote them again, same reply, i wrote again, same reply, this went on for 2 weeks until they said that they are going to release the funds to the seller because i did not give them a tracking number the the returned items. I never downloaded anything. I never got what i paid for, instead i get a bunch of dumb asses who either can not read and should not be working in customer service, or they simply do not read customer emails. It has to be one or the other. If they say that is not true, then the third option is they are there to rip people off and ask for things that they know the customer can not provide in order to get a refund, like a tracking number for a internet download. Today is August 31st 2016, its been about 2 months or close to it. I received another email today, can you guess what they were asking for so they can give me a refund?
NOW TELL ME THAT THE EMPLOYEE'S AT DHGATE.COM ARE NOT THE DUMBEST IN THE WORLD..

DDHgate sellers way of doing business:
1. To get on the daily deals the seller set a price reduction for 70%
2. I order things
3. The seller sees that he made a big mistake and hadn't rised the price 70% before he did the reduction in price
4. THe seller doesn't try to negoitate with me, but instead give me another buyers tracking number I wait for the deliver 1,5 months
5. I track that number that tells me its in another city and I drive to the city and the post office inform me that that package doesn't belong to me
6. I look in the DHgate system, that states that the seller has given me the wrong number and that I should ask him for a new (the system detects that 2 separate orders has the same tracking number)
7. Even since the seller has scammed me and tricked the system and don't send me my products, and I have proved it beyond a doubt, DHGate does a refund in direct violaton to my demands and just let him slip away.
8. Numerous escalation from my part to DHgate (with evidence) to get the seller to honor our agreement (he has the products in his store) DHgate acts that $#*! happens and treat me like a fool

DHgate say "If you have suggestions for our service, please dont hesitate to let us know as we are always willing to make improvements in all aspects. We appreciate the support and we are always here to help you."

No help then the $#*! hits the fan

I have taken my business to eBay and Aliexpress instead:-(

160208 Got a response from DHgate:
"Thank you for the order numbers. We have checked on the details of the dispute and the reason why a refund has been processed to you is because the seller was unresponsive to the analyst. In order for us to protect you from fraudulent transactions, if a seller will remain unresponsive to the analyst handling the case, a refund will automatically be decided by the analyst.

As for the seller, they are looked into and will be reprimanded by their actions accordingly."

YEAH and now I happy customer again... NOT, no responsibility, no sense at all for acting upon agreed deals, no sense for customer care

Update:
The response from the customer team below only shows that they haven't read my complaint or lack the mental capacity to understand it:-(

As a first time buyer, I was well aware that DHgate is a company that sells "copies" of products. So DHgate will take a certain model and sell their version through different sellers. I was looking for a formal dress, I saw the dress advertised with the original designers name on the description, thought hey if they are including the designer name, it should be legit. I fell in love with it. Ordered it. The seller, newdeve, did try to communicate with me from the get-go regarding the measurements and shipping. However, when I received the dress, I was very disappointed. The dress looks nothing like the dress that I ordered not even similar to. The color, design the materials and style were all wrong! To top it off, the dress was damaged. I contacted the seller immediately about my concerns. The "clerk" responded and apologized for my dissatisfaction. She told me that the tailor who had made my dress was fired due to my complaint. Over a series of days we went back and forth regarding getting a refund. I was offered a laughable low amount which I refused Then the clerk said that her boss offered to make a new dress for me. They would hire the best tailor, buy new materials and pay for the shipping. After my experience with the first dress, I didn't want the same outcome. You would think it would have just been easier to issue a refund... nope! Once I refused that offer, the clerk started getting a little personal, expressing her fear for her boss. She said that her boss would "punish" her and not pay her wages if a refund would be issued. Then mentioned that she would not be able to pay for her child's education, she said "education is a very important part of human rights, right?"... umm, yes but WHAT?! The clerk seemed desperate for me to agree to a low refund, did give me another amount, even offering to include $10 out of her own pocket. Asked me to not write a negative review because she would be in more trouble. Whether this was legit or not I don't know. But if it is, what kind of companies are we supporting? Long story short, no refund yet. As a bonus, now I feel guilty for ruining a few peoples lives for not being satisfied with the dress! Is that legal to do? Horrible experience. I honestly do hope the clerk is OK and not being punished! NEVER AGAIN!

I ordered a dress for my daughters prom in mid march 2015. The payment went through fine and the seller promised delivery within 14 days. I checked the dhgate site and my messages every few days to see progress on my order. On the 14th of April 2015 the seller finally posted that the dress was shipped and provided a tracking number to track delivery via DHL. I tried to do just that and DHL had no information on that tracking number. I called DHL to get more information as the seller promised she shipped the dress. DHL checked every way DHgate could for such a delivery, by name, state, zipcode, address etc... they had NOTHING, no such delivery was ever scheduled! I contacted DHGATE customer service who told me I could make a dispute and they would not release payment until dispute was resolved. They offered ZERO insight as to how a seller could post a bogus tracking number and lie about the progress of order, simply register a dispute! So I followed the steps provided to register a dispute and was informed that I could not file a dispute at this time. I needed to wait x amount of days before I could file a dispute. The CSR I spoke with from DHGATE new everything about my problem including timeline and told me to register a dispute, never said anything about it being to early to do so. Finally I heard back from the seller who told me " I am sorry, I contacted the factory and they are still working on the dress. I promise you will have dress on time " SERIOUSLY! If the factory was still working on the dress why did the status change from in progress to shipped and why was I provided with a bogus tracking number? I am still confused as to how the seller is able to boldly lie to me and why DHGATE is not more helpful regarding that issue! What should be a memorable and happy time for my daughter has left her in tears on several nights over a dress that probably does not exist! I would NEVER recommend to ANYONE to use DHGATE or any of their sellers! They do not check out their sellers before they allow them to sell on their site. They do not care about the customers. I am simply furious at the site, the seller and myself for putting such an important event in the hands of these people! Sure, maybe I will get my money back on the dress but what about the 50.00 $ cancellation fee to the seamstress. I only made the appointment after I was promised delivery on or before a specific date. What about all the accessories we purchased to go with the dress that will not match the new dress we have to buy? I find them irresponsible, unreliable and untrustworthy! Even worse I tried to access the dhgate site today to check messages from CS and or seller and the site is not available! I guess I will have to have my credit card company dispute the charge as I am getting ZERO help from ANYONE at DHGATE. WORST ONLINE SHOPPING EXPERIENCE EVER!

I bought 22 nutribullet 900 and paid by them tricking me into giving them my credit card details
So DHgate did the sale with out me even confirming it but I did want them I got them for $83.00US and then once payment came out of my account they said to me that they are $96 each now which off course I told them that they shouldn't of taken the money for starters and there was no way I was gonna pay more for them and then the deal was I receive them delivered with in 10days it was garranteed and then I was supplied a tracking number with DHL and it was not moving no where it was a fake cause I spoke to dhl and they said that nothing had been dropped off or picked up 5 days after the tracking number was given to me and then I complained to the seller and dh gate on the 25th a dispute was lodged and then another dhl tracking number and date was supplied to me which I called again and the same thing happen no goods and the weight and sizes of the goods was like 5% of the original weight and size and the selker would not reply to my messages and on the 1st of October a mediation was put in place for a full refund which anyone can see its a scam from the seller and on the 9th I get another dhl tracking number and totally different location for shipoing and the same thing no goids for delivery and the sizes of the packages and weight were no where near the original sizes and weight so I told dh gate that clearly indicates that the seller is a scam but they dh gate keep saying tomorrow day after day and now it's the 17th and still no reply so there not helping me out if anything there a scam and they are on the scammers sellers side not the customer and its been a month since payment was taken out of the bank account at the end of the day they will not refund you they are a fraud and scam dh gate and the biggest liars going never ever have I been ripped off before and they should be shut down so no one else gets ripped off.
I hate use DH GATE
And don't use there site

BEWARE! BEWARE! BEWARE! DHgate.com

I ordered (#358071705) an item on DHgate.com [6F Dimeng Commercial Building No. 3-2 Hua Yuan Road, Haidian District, Beijing, China. 100083] from Supplier "du13" Paid in full by credit card. The Seller "du13" had 100% satisfaction rating (seems bogus, now), but sent the WRONG item. To add insult to injury, that wrong item DID NOT WORK. There was no manual in Chinese or English. No warranty. And very disturbing, there are no UL approval or FCC compliance rating.

DHgate.com [in US: AVS. International INC./DhGate.US. In Chino Hills, CA] is a business to business sourcing site. Businesses listed on the web site are independent of DHgate. The consumer has to research the individual company for themselves. Most are in China. Warning: Brand name merchandise are often cheap counterfiets. Some consumers might deal with a reputable company, looks like a lot of consumers do not. Businesses selling electronic items or any item with moving parts need to be researched carefully.]

I contacted DHgate customer service about the wrong item received... got "Yang Yang" the robot... (wonder if the name translates to "Blah Blah")... that is a waste of time. I finally clicked to live chat with "Chell" and explained the problem. She was nice, but said I would need to chat with a supervisor. Silence. No supervisor. Chat ended.

I sent a message through the DHgate internal message port and received a reply from "Barbie" outlining steps I would need to complete a "Return and Refund" proposal form and upload photo/video of evidence. So I did, even uploading photos.

Ultimately "Ellie", a Customer Service Representative for DHgate claimed it is not their mistake, I need to contact Seller (Shi Ba Li Dian Xiang Zhou Zhuang, Bei Jing Shi Chao Yang Qu): 100122 doing business as "du13" directly to get the correct item shipped and their permission required to return wrong item... shipment and customs probably at my expense. I had already sent a message to the Seller, but "du13" has made no reply, nor are DHgate required to reply. DHgate will determine in up to 90 days whether to mediate or not. 90 days! Seems like DHgate is counting on customer to forget about the scam while the deadlines expire and the money disappears.

"Ellie", sent instructions of how they wanted me to complete the "Return and Refund" proposal form. I replied that I had already performed the steps "Ellie" listed BEFORE she wrongly conclude I had not. Even more ridiculous, "Ellie" told to click "Request DHgate Mediation". When I did I received the following offensive automated reply: "You cannot request DHgate mediation for your dispute yet."

"Sil", yet another DHgate Customer Service Representative messaged, "All your correspondence with our Chat Team are recorded, checked and evaluated every day. Any misinformation given will result in appropriate actions from our management." I sincerely hope "Sil" was NOT intending to threaten me or any prospective Buyer. If so, it evidences doing business with DHgate could mean Suppliers who send the wrong or defective merchandise can count on DHgate to shield and intimidate victimized Buyers.

This is the world of "China Scam" identified by sending wrong merchandise or no merchandise, sending defective merchandise (especially electronics or anything with moving parts), sending false shipment tracking numbers, bureaucratic delays in processing orders or refunds, no returns, no refund, and finally, no communication or blocked communication.

Indeed, DHgate.com Blocked my communication:
"ACCESS DENIED: You don't have permission to access"http://dg.dhgate.com/myaccount/csmsg/leavemsg.do?" on this server. Reference #18.4d94dc*******670. 4e87a469" I posted this development on a scam alert website and the block was removed the next day.

On the day I received the wrong merchandise I had contacted my Credit Card company to remove the DHgate charge. It is a very good thing I did. DHgate had just issued a payment demand for "du13". They will do a scam investigation and hold payment. Paypal does the same. Your credit card company or Paypal may be the only advocate you have dealing with dishonest Sellers represented by DHgate. If a consumer pays by check, money order, wired funds or money-gram they won't have that help.

DHgate's deception continued: "This is Amy from DHgate Customer Service Center... For this order, we have contacted seller by email, please pay attention to the recent reply." I checked, there is NO reply from Seller "du13".

I placed posts like this on scam alert web sites that were promptly avalanched by incredibly favorable DHgate.com posts (my guess is from coerced DHgate employees). Customers on that scam alert site will read two pages of favorable DHgate reviews before coming to a negative one. It speaks volumes about DHgate integrity.

I filed a complaint at www.eConsumer.gov who, when enough complaints are received, will do something better than collect complaints.

Maybe some DHgate management will figure it would have been more cost effective to refund my money than to risk losing more buyers.

I hope readers of this post find enough evidence to BEWARE doing business with DHgate because Suppliers who do scam customers have a partner in DHgate who will advocate for their dishonest actions.

I filed a complaint with the FTC. Though AVS. International INC./DhGate.US. In Chino Hills, CA, the headquarters DHgate is in Beijing, so the FTC can offer limited help... consumer is on their own. Hence the warning: BEWARE! BEWARE! BEWARE!

I'm getting married on July 19th, 2015. I have a beautiful dress already from a local vendor and wanted a lighter dress as a second option. I looked through the DHgate website and found this beautiful wedding dress and ordered it. It got here on a very timely manner. However, when I opened the package and look at the dress i was in shock. This wedding dress had stains on the skirt and the under skits. It looked cheaply made and one hip was larger than the other hip. The shoulder straps where too long so the dress kept falling off. I emailed them of course, with my concerns and DHgate told me that i could just send it back and get a refund. Well, reading through the reply it said that I chose to pay for my own shipping back even though I had an option for them to pay it. However if you click on them to pay for shipping, it goes right back to the purchaser ME paying for shipping? WTH? I emailed them again that I DID NOT WANT to pay for shipping and that they should. Took them days to respond with the same exact answer, they will refund money if i send back dress. OK, so I send them another email with the same exact thing. And they said the same exact thing back except they mentioned that they need a tracking number and that it would cost me around $30 to send it back. I went to UPS and they told me that because of the address of where the dress is going to in China, It would cost me over $300 dollars for a $139.00 dress to ship it back and get a tracking number. This is ridiculous. I rater burn the damn thing before I pay over $300 bucks to send it back. Now I'm stuck with it, stains and all and can't even sell it to someone)-: Thanks for nothing. This is the second time I ordered from China. One was called Rosegal and now this one. Same exact experience. SUCKS! So upset with myself for not learning from Rosegal not to order again, trusting another Chinese website AGAIN. Won't be made a third time though...

For the most part, all the shops /seller are professional, great customer service, an accommodating. I thoroughly enjoyed my shopping experience and the great prices and services. I am a vip buyer, but I only shop for myself.
Now, I must talk about the perhaps one percent of the seller. DHgate don't have the merchandise that I order in stock, so they would offer me a substitute which I don't care for. When I ask for a refund they would declare they have located the manufacture/producer, and will ship my merchandise. I don't have prove, but the merchandise never get ship and eventually after 8 weeks or some long period of time. They would declare that it is lost and refund my money, but I have to select my refund as "good received but want a refund." It has happened to me at least four times during my 2 years shopping on Dhgate. I recently order $260.00 lot of tracksuit which happened exactly as I described and I am waiting for my refund. They are dragging their feet of refunding my money. I have written to this seller asking them to up hold a Dhgate outstanding policy and customer service and guarantee in hope they will refund my money.
Also recently, I order one lot of bra sets. They only sent one, but the package said two. They asked me to sent pictures and I did, but they insist that they sent two, so I have to take a loss. Because the email back and forth has passed a week of goods received and dispute. I cannot file a dispute.
I am a successful Asian professional. I am proud of our heritage so I would always support Dhgate, but this one percent seller that I am referring to makes it hard for me to recommend to other professionals that Dhgate is similar to Amazon or better.
I am not some unhappy customer who likes to complain, so I hope you appreciate my feed back.
In America there are so many options. If you don't like the shop, you stop shopping there and go to other who treats customers professionally.
As for me, I support the from seller that I have positive experience with on Dhgate. I feel everyone deserves a chance to be successful even for myself.
There is a saying "To find a good friend... you must first be a good friend." I will close my remarks with the quote.
Last but not least, I give all stores 5 stars plus ratings when I receive my merchandise to show appreciation for their services.
I consider myself a fair and kind person.

If I could give DHGate zero stars, I would. Broken product, dishonest "customer service" and promises not kept.

I ordered an item which, upon arrival, did not work. After jumping through dozens of hoops (I'm very persistent) including having to send a video in their specific format "proving" the item did not work, I returned the item.

In numerous emails and in messages back and forth on their web site, DHgate assured me the seller would be responsible for the return shipping cost. I even pointed out to them that the return shipping cost would be almost as much as the product cost, to make sure they wanted me to return the item rather than throwing it in the trash. They emailed me back with a confirmation that yes, the seller would refund me the return shipping cost. This was a lie.

At some point I felt uneasy about the transaction and started saving screen grabs of the onsite message exchanges (which are stored in different placed on the web site -- nothing is straight forward). I also had all the emails. Thirty pages of documentation.

Before the reimbursement was settled, they sent me an email saying that, now that the transaction was complete, they wanted me to rate the company. I said no way, of course, because I had not yet been reimbursed. They sent this stupid email three times!

My instincts about DHGate were correct. As soon as the item was mailed back, and I asked about the promised reimbursement again and again over the next two weeks, they deleted from my account on their web site all traces of the order and all the messages. Like it never happened. Unbelievable.

Unfortunately, although I paid for the return shipping with a VISA, I have no way to dispute the charge, as the payee is the U.S. Post Office, not DHGate.

Lessons learned: 1) Never, ever buy from DHGate; 2) Always do an internet search for reviews when sending money to a company you have not previously done business with; 3) Keep copies of documentation and correspondence in case of a dispute; 4) Buy American whenever possible. If the transaction goes wrong, you will have much better avenues for resolving it.

I purchased a emerald green dress from this stupid company DHGate - DHgate sent me the dress but the wrong size - thinking it would be very easy to change this I informed them that the dress was lovely but wrong size - the saga begins. I contacted the seller and addressed the problem - they informed me in broken english that the right size was sent to me - I informed them that it was not the right size and explained that it was probably a size 10 and did not fit me in the breast - they asked me to bring it to a dressmaker and get this altered as there was extra material for me to get it enlarged - I brought it to 3 dressmakers in Australia (even find a chinese one) who all informed me that there was no material to enlarge the dress - the dress could not be altered - it would never fit me - I sent pictures to qualify this and they kept writing back that they were not taken properly and would send me instructions - never received them - DHGate head office finally accepted that the dress had to be returned and my money refunded but that I needed to send the dress back and gave me instructions on how to send them the tracking no. So they could refund me. What a joke - I was suppose to get the return address from the seller (Ballyho) what a fabrication - They lie and continuously lie - The seller kept coming up with solutions - $30.00 refund or how about keep the dress and they would make me a new one as long as I paid $40.00 extra for delivery fee but never was I given a return address - I kept writing to Head Office saying I was happy to return the dress but I could not get a return address from the seller - They ignored me pleas and after 5 days gave my money to the seller because I never sent them a tracking no.
- Do you believe this company. The seller did write back and say that they had received the money but were happy to make me a new dress as long as I sent them positive feedback - I couldn't believe this - Why not blackmail the buyer (me!). These people are disgusting and lie through their teeth. The last response was that they sympathises with me (the customer) but their hands were tied and they couldn't do anything.

I have never in all my lifetime met a disgusting bunch of decrepits like this company. I hope alot of people read this review as they need to know that this company is appalling. I have left out a lot of the saga that happened but I feel the gist of it is here.

Please if your thinking of buying from this company DO NOT!

Latest Update
I have had communication from DHGate which have told me that they
Have looked at my case and will be sending me a full refund in 10-15 days.
I will keep you posted.

At this stage I haven't received anything.
They also said that they will keep reins on their seller.
New Update:
On 24 July 2015 they informed me that my order had been cancelled and that I would receive a full refund within 2 business days. The time has passed and no refund - this company is amazing. Let's see what they can do next!
Latest and best outcome: 8 August 2015

Went into my bank account yesterday and guess what I have received a full refund from DHGate - it is amazing what you can do when you let the world know that you have been treated wrongly.

I take my hat off to DHGate for doing the right thing and also for giving me a $10 credit which I have utilised and bought myself a pair of sunglasses.

Thank you

I bought a krikor jabotian dress from a vendor named officesupply. Prior to my purchase I reached out to the vendor and inquired about the quality of the dress and DHgate told me it will look exactly what I expected. So I placed the order. When I received the dress it had nothing like what they said. I disputed my purchase because they lied to me about the product quality. They cheated me that if I shipped back the dress they will refund me in full the purchase cost + USD$35 of the return shipping. So I returned the dress. After more than 1 month I reached out to them asking them if they received the dress. They NEVER responded back. I even opened a after-sale dispute ticket but they didn't care to even deal with it. I was stupid enough to trust them to process the refund, and didn't pay for tracking because the tracking is half the cost of the dress.
I really strongly urge you not to buy from DHGate. Because around the same time I also bought a sweater from another vendor named acore. I realized how bad the product quality is after I received the dress I asked the vendor acore to refund me. Acore didn't ship the product for like a week, then IMMEDIATELY shipped it after my refund request was opened. They denied my refund request immediately and shipped the product without even talking to me. The sweater I received is again nothing like the product description on DHGate. I had another extremely bad experience with another vendor huifangzhou too.
You may think that DHGate has in place consumer protection, but they cannot enforce those policies. Vendors can cheat and lie and when you reach out to DHGate for help DHGate will be like my hands are tied. I had too much bad experience with using DHGate, and strongly encourage you use other ecommerce websites for your online purchase because you really don't wanna deal with Chinese vendors that cheat and lie to consumers. If you see reviews. Don't trust them. They could be bought.

Hi Moon,
Nice to hear from you I have listed my request below

1- you did not send the product that you advertised
2- the product you sent is any empty disc
3- I will not pay return shipping to fix your mistake

Full refund
Seller pays shipping

Raceauto_tech 2015-06-15 11:25
Hi Matt,

Thank you for your reply!

You mean the CD is empty, right?
The product have other problem?

If the problem is product software, you can close the disputes, and tell me your email address.
I will send the software download link to you, you can download it.

Because of transport problems, CD is easy damaged, so we send all softwear online, if the customer CD broken, we will send download link to customer, it is convenience and safe. Hope you can understand.

Looking forward to you can close disputes, and tell me your email address!

Best Regards,
Moon
Camiesmom2 2015-06-15 13:47
Hi Moon,

1- It is software and false advertisement
2- I have already heard about your download links (trojans, malware and spam)
3- I did not order a down load link I ordered a 3 cd set like the picture shows.
4- This is not China this is the U.S. and here you sell what you advertise or it is called fraud
5- I do not buy fakes I paid full price for a real product and that is all I will accept (NO FAKES, NO FRAUD)
6- You mailed the fake disc now you will pay the shipping to return it to you.
7- I will not close the case
8- Please post the link for my prepaid return postage through (UPS, FedEx, or DHL)

Thanks,
Matt
Raceauto_tech 2015-06-15 17:40
Hi dear Matt,

Thank you for your reply!

I am so sorry, I forget told you!

The diagnostic software in your country, It will be mistaken for a virus, before you used it or open it,
You must turn off antivirus software, and your laptop, you'd better just do diagnostic, please do not do other thing.
You can try it again dear.

All market software (CD) is same, you can check other China suppliers, then you will find that.

Diagnostic computer with tool for car, truck, or motorcycle, you'd better do not connect internet and do other thing, because the computer and tool easy broken.

The product itself is ok, no problem.

If you do not need this tool, you can send all product back dear, and please send them by EMS, we just can accept it.

Thank you very much!

Any questions if you have, please feel free to contact me!

Best Regards,
Moon
Camiesmom2 2015-06-16 04:24
You said previously "because of transport problems, CD is easy damaged".
1- So why have you not even taped the sleeve closed
2- You shipped my CD with the flap open and the cover face down so it could not close yet you warped and taped the whole package air tight
3- By the evidence, you wanted the CD to be damaged by purposefully not packaging it properly, yet it was still readable and it is EMPTY (FRAUD)
4- You did not send a link for prepaid return postage
5- There is no EMS in my state
6- You said "All market software (CD) is same, you can check other China suppliers, then you will find that." I did not buy from them I bought from you and you advertised with a picture with 3 CD's that were factory produced not a generic reproduction.
7- You shipped a a single generic disc that is empty.
8- All you have given is excuses for why you cannot deliver a good product. Ex.(I do not ship CD's properly DHgate get damaged, downloads will be mistaken for a virus) WHAT A JOKE
9- I need a prepaid shipping label for UPS or FedEx or USPS and a full refund I will not accept anything else and I should expect no less from a real company
10- If this was an American company I would of had a refund and an apology with actions long ago but all you give is a VICTIM attitude about how you cannot fulfill your obligations as a seller.

1/19/2016
UPDATE: Since so many people have read this review.
It took a few weeks but I let DHGate know that I had filled out the formal paper work with my credit card company and I was not paying for their mistake. Even after showing them the screen shots of the product listed and what I had received from the seller they still would not refund my money. However, I waited and let it go into review determined not to pay anything for a scam. They refunded my money on the last possible day after I had sent off the certified forms to my credit card company. A few days later I got my full refund and a call from my credit card representative assuring me every thing was refunded and no farther action was needed. FYI DHGate is like a Chinese form of eBay & EMS is China's mail delivery system.
I am sure some of their sellers are good, but I will never visit the site again.

People that work here sucks!
ZERO customer service experience!
I purchased a $120 USD jacket, the zipper was broken, the logo was falling apart. Cheap material and extremely small sizes. You wait more than a month for the item to arrive, but DHgate will give you only 7 days to return it. I couldn't ship back my item because the seller wasn't responding to me and I had a lot of questions on how the hell ship it back to cheap China. He wanted me to pay the shipping cost too. And I didn't realized that, he made me wait the 7 days, so the case CLOSED.

I spoke with so many agents from DhGate, last one was "Lorie" she and nobody helped me at all. They get pay with our money and they do not help you.

I was after the seller several weeks, sending so many messages, emails, everything. The seller disappeared and the customer services weren't actually doing ANYTHING about it. ONCE THEY TAKE YOUR MONEY. This people disappear, Good luck! DHGATE DOES NOT GET INVOLVED.

I never knew that customers had to pay for the shipping cost when they receive a broken item.

And DHGate won't pay you shipping cost! Cheap China! I purchased so many things here, spent a lot of money and thanks to this seller, whose name is "JINDAN37" i will never buy here again. Such a nightmare and stressed. Not because of the money only, but because of the experience. And the feeling of being abused.

If anybody from this company wants to reach out to me and do the right thing as a customer service company, my e-mail is *******@gmail
I still have my account open,
And I will make a YouTube video soon to share my story with the public.

Who's responsible for the shipping cost?
Look at my pictures attached, and how many times I have tried to reach out the seller.
I have plenty of screenshots like this.

Order number: *******142

Thanks for your NO HELP in advance. I know that the customer service is capable of NOTHING

If you are willing to accept ineffective lip service after the sale, zero technical support, chronic long waits for shipping- and risk inferior products and copies/clones, then you I wish you luck.

My transaction #1: I bought from a DH seller named "Paxseller" what I suspected was a clone/copy widget for about 1/3 the cost of the real US made item. It came well packaged, felt substantial and you couldn't tell by looking that it was a clone (even the trademarked logo was identical). But after a few uses we found its performance was unacceptable and probably defective. So we asked the seller (through DgGate's messaging portal) for a refund which DHgate agreed to of 30% while they pressured me to give them a 5 star review. But, since DHGate's order was now closed credit back to my card through DHGate was not possible, so the seller prompted me for our PayPal account where they posted the refund. Then a couple weeks later, the widget completely died. I contacted the seller again and eventually they agreed to refund the remaining balance (70%). They did not ask for the defective clone to be shipped back (to China I presume). So I thought this was all settled until some 6 months later a new charge for "merchandise" equal to 70% of the original sale showed up in our PayPal account from, you guessed it, Paxseller. I contacted them again to dispute the fraud charge and they admitted their error, however now 3 months later, even with my constant badgering, they still have not refunded their 70% mistake. This is FRAUD, so I contacted DHGate service four times now via their online chat and messaging, who basically said they can do nothing because my order was "closed" last year, or they asked me to get the seller to authorize a refund (which the dead beat seller won't agree to). They won't even allow me to downgrade my prior review for this seller on their site.

Transaction #2: I bought a $10 widget on DHGate for my PC but the software that came with it had nothing to do with the hardware, thus with no drivers it is useless. After several messages to the seller who could not understand what I was saying or just couldn't deal with supporting what they are selling, I managed to get a $3 refund (and just glad to get that fiasco over with).

DHgate does business with and thereby condones shady sellers, and apparently DHGate values them more than their customers. IF you're still desperate enough to risk doing business on DHgate, never give their seller your personal account info. Then pray that you get what you ordered, that it arrives on time and that it actually works.