Direct Unlocks

The initial charge is 19.99 US for what Direct Unlocks call (pre-ordering?). After that they want to charge you an even higher fee to unlock the phone. My quote was 101.00 US. In total to start unlocking my phone was 121.00 US dollars. I'm sure this varies depending on what company your phone is locked to and your phone model. This is day 24 now and my phone is still not unlocked. I sent an email when their online timer for my unlock ran out (Which took about three days). They emailed me back and reassured me that everything was fine. They would chase down my imei number and send me an email when it was complete. I sent another email yesterday asking about my unlock or a refund. No reply yet. I'm calling my credit card company tomorrow and dispute the charges.

They're scammers. Do not waste your money. Direct Unlocks never let it clear that the $23 is just a check for eligibility to unlock. I paid it and they said my handset was eligible for unlock. Then, paid more $35 and after 5 days they said my mobile was not eligible to unlock as they've said and they do not want to make a refund. They are now charging for a premium service of $220 that they guarantee my handset will be unlocked. They're scammers, do not believe in them. They don't want to do the refund I've requested. Waste of time and money as they cannot provide the service they offer.

I paid £17.99for unlocking my device, but when I received confirmation, Direct Unlocks asked final payment £19.40, which they never maintioned in the their website but after I paid the final payment, they asked me to pay another payment £9.99, it said that I can jump the waiting list, and they can send the code to me faster, W. T. F? That was totally unacceptable! I refused to pay that money, and I had no idea how long they will take to send the code to me? I send couple of emails to them by they never ever replied. Very very disappointed!
So everyone who wants to unlock the phone, don't waste the money to them, AVOID AVOID AVOID! I believe all good reviews of this company were written by themselves! And other negative reviews were true!

This company claims to remove icloud from iphone devices... well Direct Unlocks can't and when they fail they will tell you that your devices is black listed in apple server. They will refuse to give you a refund unless you can give a reciept proving ownership and if you are lucky enough to have a reciept, they will still refuse to isuue a refund.
I have by the way gave them a reciept then look at their response after that " it is blacklisted so we are protected from chargeback" Really?
I am reporting them to my bank for a charge back and I will be reporting them to the office of fair trading.
Keep away from this company, They will not unlock your phone and you will not see your money back ever again.

Direct Unlocks advertise $28, and charged $70 for Apple Watch Unlock

They advertise $28, and there is no disclaimer or notification that there will be another charge. Then after you pay the $28 it says the process has begun. IF you do not go to "tracking" to check the progress, you would not know that the process will not complete until you pay more than the $28 already taken. For me it was $42 more, $70 it cost not $28 as advertised! I feel cheated, I would not have paid $70 when there are cheaper companies, but since you already paid how much frustration would it be to try and get a refund? So, I assume most people just pay it. I don't even know if it works yet. But, so far this constitutes a SCAM in my opinion.
If they are a legit and a good company then why aren't they transparent?

No. Trying to purchase 5 times and kept getting error: " We're sorry but your bank has declined this transaction. Please check your card details to ensure Direct Unlocks are correct particularly the expiry date and security code (three digits on the back of the card).

If the transaction fails again we suggest you use an alternative card." Called both Chase and Visa and they've confirmed that while an initial purchase failed that now transactions are being held by the merchant. Had to resort to a non-preferred card to get the order to process.

Errible service!

I just want to ask questions:
1. Publish cheap prices and then ask for extra money at double the price. Nowhere is this read that Direct Unlocks are asking for extra money yet.

2. Why are they posting 4.7 good ratings when there is a lot of negative experience against the company which is already rated 3.5, but a lot of negative comments are blocked.

I wanted to encode a Samsung A3 from a Hungarian network. I already paid $ 20 for a code of course I didn't get. Now that I'm wondering when I get the code, I'd like to pay another $ 42, which is done at a telephone shop for $ 25.

I ask everyone to take legal action I do not simply believe that this company can not be sued. Wait for the injured, start a facebook group and start getting your money back.

Who could help me?

I know this site has a lot of positive reviews, so maybe I'm the outlier, but given my experience, I personally suspect those are fake reviews. So I wanted to share a real review to maybe help somebody out.
I needed to unlock an iPhone 12 mini that I own outright but can't be unlocked for a few months because my carrier is a jerk. (A review for another day, perhaps.) I was taking it abroad and wanted to put a SIM card that would work overseas into the phone. I read up on paying somebody to do it and everybody said be wary, but I knew I'd have to throw some money at this issue regardless, so I figured I'd give it a shot. Since directunlocks.com has such good reviews, I figured I'd be safe. If you want a TL; DR, my phone still isn't unlocked (2+ months later), but I want to detail 3 specific issues in case you're swayed by all of the positive reviews.
1) As has been stated in other reviews, Direct Unlocks charge you first for checking to see whether your phone can be unlocked. As has also been stated in other reviews, that's information you can get elsewhere for free. My main caveat is that part of the reason I went with directunlocks.com is that they were only $28, and if I were going to lose some money at least that was less money than I would lose elsewhere. Yeah, after they check whether it can be unlocked, they charge you another $42 to unlock it. So it's $70, which is more expensive than anywhere else I looked at.
2) They give you a status tracker to show when you can expect your phone to be unlocked. Mine was ahead of schedule, which was great since I was due to be leaving the country 3 weeks after I started the unlock process. Except it stalled out at 99% and said that the unlock was "imminent." I emailed them after 24 hours to ask what was going on (I literally quoted The Princess Bride saying they obviously didn't know what the word "imminent" meant) and to get an ETA. They emailed back that they were chasing this unlock and I could check the tracker to see where it was (see pic). Except the tracker sat at imminent for the remainder of the time I dealt with this company. And when I emailed them back to tell them that I needed an ETA to make backup plans as necessary and that the tracker was not useful, I got nothing from them ever again. So do not expect customer service to be helpful.
3) On the job tracker page, there's a button that will supposedly let you refund yourself after 30 days if the phone isn't unlocked. Since they failed to unlock my phone before I left, I ended up buying a new one and figured I'd use the "refund yourself" button once the 30-day period had ended. Except, surprise, when I checked the page once the 30-day period was up, the button had disappeared. At this point I emailed them that if they didn't refund me in 24 hours, I'd dispute the charge with my credit card company (since they didn't provide me with the service they'd charged for). I then got a response saying that they'd refund me. A few hours later I got another email from them saying that my phone had been unlocked, and if I paid $42 (unclear whether this was the $42 that, to their credit, they did actually refund me or yet another $42, as I didn't pay it), the unlock would be sent over WiFi. So expect them to not hold up their end of the bargain and to need to threaten them to get anything done.
I will add a minor caveat: since I didn't pay them the $42, I don't know whether it would have actually unlocked my iPhone. I can get my carrier to unlock it soon, and I'd already bought another one to take on the trip, so I didn't need to get it unlocked by somebody else by that point. It's possible they really would have sent the unlock for me. So if you're out of options and are okay with a) waiting, b) threatening, and c) potentially still having your money stolen, this company might work. I bet $28 on it and lost, so I'd say don't go for it, but if you really have no other options, it might work out for you.

"False advertising "
Unlock for IMEI *******00558077
Order: 11177663
I asked then to unlock my cell phone on 10/02/20 because I would travel overseas on 02/23/20 and so far it has not been unlocked, and every time I get in contact by- e-mail for their support, Direct Unlocks take a long time to answer and when they answer me, they do with automatic answers like this one ("we hope to be given a date when this and other unlocks will be completed
We understand that they have incurred delays, but we dont want to leave our customers in the dark
I can assure you that we will all pull together to get all unlocks completed as soon as possible
Thank you for your patience
Kind regards
Luke")

I need the unlock now, during this week, that I am traveling on vacation and something else that show on the end of page of unlock Is that their average unlock time is 1 to 6 hours this is " false advertising"

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I placed my order on 01/31/2020, a few days later it said overdue and Direct Unlocks sent me an email saying it would need the premium unlock because it was not eligible due contract. I was already aware of that because the carrier refused to unlock it, they didn't even let me pay them to unlock it. I paid for the service through direct unlock because there was no other way. Not once on their website did they mention "premium unlock". I'm fine with all of that. My problem is that on 2/3/2020 the email update that told me about the premium unlock says "we do not have a time frame". How do you not have a time frame?! I paid for the fastTrack service but this is just so sad. They gave me a "credit" to go toward another phone (I don't own another one) or to wait for the premium unlock but so far no updates from them. I only received 1 email reply when I asked what it meant it was overdue and it was a short reply. Then they haven't replied to me at all. BTW, today is March 7,2020 and the date on the pictures is 03/02/2020 but that is because they put the day first as in dd/mm/year.
I really wanted to believe in them. But I am saddened and disappointed.

Do not pay for any type of service from directunlock! You will loose your money!

End of January 2019 directunlock announced a "Premium Service" to remove iCloud account for all devices, including lost/stolen ones. I paid 100 POUNDS! And service time expected was 30 days. ONE FULL YEAR! Later I can say, no "premium" service has been provided, there is no indication available when the service will be completed, there have been very limited replies to requests (only 2 times) and only with standard wording. I asked for full reimbursement so that I can check alternative providers, but instead was offered vouchers. You will for sure agree with me that is quite ridiculous or shall I lose another year on a service not being performed?

Unfortunately I lost my money, but would like to avoid others to experience the same.

I am very angry and upset at being charged £24 - what I believed would be the full price - and THEN being charged a further £37 for your service. I am also very angry and upset that the timeframe for unlocking an iPhone was variously given as '1-24 hours' on your website, then '24-48 hours' and only AFTER purchasing the full service/paying the extra amount was told it would be ‘3-10 days'. We urgently needed the phone unlocking in order to get it to our elderly mother in a nursing home - we had a very small timeframe to do so, hence my siblings & I using your service because we hoped it would be quicker than waiting for Vodafone to send an unlock code. We would never have purchased your service if we had known the actual current, realistic timescale - which you only presented us with AFTER we had paid the £61, giving us utterly misleading timescales before this. I intend to contact both Which? Magazine and Money Saving Expert to raise awareness of Direct Unlocks misleading customers in this way - both in terms of timescales and the fees people are charged and how - and encouraging people to be beware and not use your service.

The first window charged me $19.99 for unlocking my phone so I believed this would be the total cost to unlock my phone then a second window opened to charge me another $32 on top of the $19.99 if I wanted to completely unlock the phone. That is a serious rip off and now I"m stuck paying all this money when I could have gotten unlocked somewhere else for way less than $52. You really know how to rip people off. Would never recomend your service to anyone. Very very disappointed and every time I click on track service you continue to ask for more money. When does the phone actually get unlocked? Or you just rip people off and do nothing about unlocking the phone. So disgusted with your service right now!

WARNING! SCAM!
I was not clearly informed of the requirement for an additional payment other than the one I already made to unlock my phone.

Then Direct Unlocks said:

Overdue - this unlock is taking a little longer than normal, we are chasing this IMEI for you and have prioritised it. We will email you and update your status accordingly when it is unlocked.~

After:

Hi, Unfortunately as per our terms and conditions, handsets which do not meet the unlocking criteria are ineligible for a card refund. You have been refunded with a credit note to use against the premium service when it returns, or alternatively you can use it for a friend or family member who needs to unlock a different handset.
However, if you can send proof the device is not lost/stolen e.g. the original invoice from Apple or your carrier, either electronic or physical then we can get our money back from the supplier and refund you.

This is a android phone, not apple...

BEWARE OF THIS COMPANY! They are just SCAMMERS!

Указанная на сайте цена - это около 20%. На следующий день будет написано "you will need to pay the remaining unlocking balance" и переход на страницу оплаты оставшихся 80%. Дешевле новый iphone 6s купить на али. А деньги они вам не вернут, у них это в правилах написано. МОШЕННИЧЕСТВО. Chargeback вам в помощь.

The price indicated on the site is about 20%. The next day, it will say "you will need to pay the remaining unlocking balance" and go to the payment page for the remaining 80%. Cheaper new iphone 6s buy on ali. And Direct Unlocks will not return the money to you, they have it written in the rules. FRAUD. Chargeback to help you.

Direct Unlocks charged me initially $28 then $40 for the further process. Finally they offered me premium service worth around $90 and I had to pay.

I had placed order on 18th Feb 2020. Today already 60 days passed and as per their order tracking section process time is over, it shows 100% completed. Unfortunately unlock is not done and No response from luke.

I hope, I will get full refund.

Reply to Direct unlock:

1. After two continues payments, you did not realize that this phone is lost OR not.

2. Here is your words to grantee unlock:

Hi Luke,

Thanks for offering premium service. And I would glad if you can remove Icloud from my iphone... however, Are you sure? This premium service can be unlock Lost/ stolen device?

Please advise

Thank you

Direct Unlocks
Tue, Feb 18,3:58 PM
To me

I can assure you the premium service will unlock your device

However if this final stage fails we have a full refund policy

Kind regards

I chose to unlock my phony with Direct Unlocks because I read good reviews about it on this website and an other one. So be very careful!

I am not the kind of person who writes 1-star reviews just because a small thing is not like I expected. But Direct Unlocks deserves no more as it is a total ripoff! Here's why:

• First, Direct Unlocks will ask you for a second payment, so the displayed price is not what you will pay.
• Second, they will never unlock your phone (it's been 50 days for me), pretending that the "Service on hold, temporarily offline for all unlocking services" (I am quoting the website).
• And of course, DirectUnlocks refuses to give you a refund, despite the website states you will get one after 30 days if your phone is not unlocked. The best they offer you is a credit to reuse on their website.

NOT clear AD and no way to get your money back from the pre check the £19.99 not to unlock STAY Away! Direct Unlocks then add VAT so you pay £23.99 then you have to pay the £48 I expect that they will then charge VAT on that.

You then get a message saying you idiot you should have checked the small print now pay £48 for being that idiot! Not in this e words but Doctorsim does not charge that feel like I have been trapped into the service. As you say you only get taken for a ride once lesson learned!

Oh once you pay the next fee suddenly no mention of 24 hours now it says time to complete 4 days plus!

They are not thinking ahead here I along with others will never use this service again and the a lot of money they are missing out on.

Might put a complaint in to the correct authority as I feel along with others it is not made clear what you are paying for.

Stay away and read reviews before trusting these guys in my opinion!

Hello, I want to tell you that these guys directunlocks.uk are the same doctorunlock.net and Appleiphoneunlock and imeiphone.net if you do not believe me check your order on doctorunlock.net and find it. The method is very simple. Direct Unlocks promise to decode or delete phones. I include accounts and take your money through the same company nox payment through which you pay and wait for 120 days to pass since you placed the order and then neither bank can help you. Call the bank as soon as you want to recover the money but as soon as possible quickly will thank you

Mary Beth your service representative on Monday over a phone conversation said if I had her turn off my auto pay, which she did and then upgrade today 10/14/20 before my phone service ends on the 15th, I would be able to upgrade to the $75 plan and pay $50 + tax without any additional fee. I did that and it only gave me a $10 discount instead of $25. I called support today and Direct Unlocks said Mary Beth Mary Beth had been given incorrect information. Going back to Verizon is looking pretty tempting at the moment.
This is the second time I've had a problem, last time the Representative was so helpful. This time Mary Beth was great too, other than the incorrect information she was given. I'd prefer to stay with you, but this would need to be resolved. If you believe you could make the $50 + tax happen, without $15 activation fee, on your $75 plan, feel free to give me a call or just make the change happen by 10/21/20. Thank you for considering this.
Patrick Bruce
*******615