EpicSports

Absolutely Rediculous! Now that this issue has finally been handled I will be posting the absurdity of this experience in detail. The fact that I ordered 3 shirts I thought looked cool. Not only were EpicSports unable to deliver to my home, they only returned $5.96 of the $33 order. They charged me 2x@ $11 shipping and misc charges for restocking fee. I would not recommend Epic Sports. Their customer service was not helpful, in the end not only did I not recieve my order they kept somewhere around $26 dollars in which I recieved nothing but a headache and pointless frustration. Maybe they have a good product, I wouldn't know, due to the fact I never recieved it. Order at your own risk, and God help you if you have any issue receiving your product because you'll end up not only with nothing but they will take your money too. Ive never liked a company less than I this one.

I've ordered from Epic Sports several times. Their prices are almost always the best, orders are always complete & correct. Most recently I ordered custom, embroidered jerseys for our team. EpicSports are fantastic and the boys are so proud to wear them! And again, even with so many specific details, jerseys were exactly as ordered. I knew I was cutting it close with my deadline, but the shipping estimate left me a few days of wiggle room. The jerseys didn't arrive on the original estimated day and Epic did notify me immediately. I panicked and while I wasn't able to get a human response via email, through the chat function, a rep took the time to check the exact status of my order. They advised they were just finishing up the embroidery and they could go out on that day's truck or the next. They showed up early the next morning.

Comments, but not complaints: I do find the website frustrating to navigate sometimes, particularly when placing a large order with several sizes & items, but it's manageable. While I love the free shipping for larger purchases, I have been in a pinch a couple of times and needed just one or two jerseys or an additional size and I found the shipping charges to be pretty high. It would be super cool if they offered discounted shipping on a follow-up order like that for the same items. I find this is common with team orders as players do come & go.

Overall, I've had a great experience with Epic and will continue to use them for team gear in the future. Thank you!

I made an inquiry to this company regarding their return policy before purchasing, as their sizing guide was unclear as was their policy, and I thought I may end up returning softball pants that did not fit my daughter. EpicSports did not respond, however they managed to spam my email with advertisements twice a day. After the 3rd day I wrote another note to customer service saying that I would rather not be advertised to and just have my question answered. No response. Weeks went by, and I forgot about them and looked into other businesses to purchase from. ONE MONTH later, to my surprise, I got a dry unprofessional reply from "Rachael" to my original email about their return policy. In the meantime, I had purchased softball pants elsewhere weeks ago - so long ago that my daughter had the chance to wear several times already by the time Epic Sport responded to me. I replied to "Rachael" stating that I already did business elsewhere and I was disappointed in the lack of any response from Epic Sports in over a month and would not be doing business with them. Her reply was "OK have a nice day!" Multiple exclamation points? Really? A sarcastic unprofessional reply from this company doesn't surprise me at all. In her reply there was no apology for the lack of response to my inquiry nor any acknowledgement of the inconvenience they caused or responsibility for it. If you read through their website they have an obnoxious tone throughout, thus the reason I emailed them in the first place about their return policy, as I was trying to gauge the difficulty in dealing with them. I found out. It's difficult AND unpleasant. Save yourself the headache and do business with a company that actually appreciates their customers. This one does not.

I placed an order for jerseys we needed for in upcoming trip. I ordered them with 3 day expedited shipping because we needed them for a trip we were taking 10 days later. While on the website I thought I might as well check out what else EpicSports had since I was paying over $17 for shipping anyways. I found a little jacket for $4 for my son and added it to the order. Well the order didnt arrive until AFTER we left for our trip so I not only had to scramble last minute to try to find ANYTHING that would work for our groups shirts 2 days before we left, but then I come home to find that now I have to PAY to return these unusable jerseys that were Epics mistake, but now I am also paying nearly $11 for a $4 jacket that I just threw into my order as an impulse buy. When I called Jose the "customer service" rep, he accused me of just trying to get my order for free. No, I just want to return the entire order and try to forget ever dealing with this mess of a company! So now not only am I paying $15 for a jacket I didnt need, but I am also paying for the return shipping on the jerseys that they screwed up on getting to me. This entire ordeal was a mess and i will NEVER order from this company again.

I have made several purchases through Epic Sports and have been happy with the quality of the jersey's ordered. My most recent purchase was a set of jerseys that I needed a few weeks after placing the order so I selected the 3 day shipping option. The day before EpicSports were to be delivered I checked the status of my order and it hadn't been processed yet.

I emailed the customer service department and was told that they had moved their warehouse and office buildings and expected to only be a day or so behind (which to my knowledge would have still pushed my order back to me not receiving it on time). I was not notified of the possible delay to my order until I had contacted them, which is poor customer service. A situation that is known by the company that may delay orders is something that should be made known to EACH that places an order within that period of time. When asking them what can be done to compensate for this, as I had to purchase other jerseys on short notice that were of poor quality from another company, I was told only the expedited shipping cost would be compensated for and nothing else. Being a returning customer and one who has referred others to use this company many times, I'm highly upset at this response.

Honestly, this is the worst shopping online experience that I've had with any company!! I paid $15.99 for an earlier arrival date and the package wasn't shipped until the day that it was estimated to arrive when I ordered. Very unacceptable to take that long to ship a package when you clearly advertise that it should have been there sooner. I took screenshots of all emails and tracking numbers, so I have proof.

My order was 18 junior size purple socks! All the same! I received 7 pair of the correct socks, and 11 pair of adult size BLACK socks!! I have an email and screenshot of my order! I had ordered these socks for our entire team, so I gave 7 girls on the team the purple socks, so they'd have socks for our game, then had to go buy more socks from another store.

I sent an email to customer service and NEVER got a response! I do plan to write a review of this order online. I do not want an exchange because I've already had to go buy more socks. Horrible, horrible experience!

I ordered two beach chairs and later I received an email saying one was back ordered. The money was taken out of my account for both chairs immediately. I contacted EpicSports and placed an order by phone for a different color. The new order was a higher price so the difference was taken out of my account immediately as well. I received only one chair on February 21,2018. I emailed EpicSports and have not gotten a response to the email. I've called 3 times and was on hold for long periods each time. I talked to a Racheal and she said she would email the company that supplies them. I did not hear back from her so I called and left a message. I still didn't hear back from her. This morning I called again and Racheal contacted the company and was told EpicSports would ship the other chair. It's very frustrating to keep having to contact the company, waiting on hold and not hearing back about what's going on. When placed on hold you have to listen to annoying chatter and a recording telling you how much longer you have to hold.

We ordered some high school baseball uniforms, And when we got them EpicSports were the worst uniforms i have ever seen... Lettering was horrible, looked like Stevie Wonder did them... Called customer service and the were not helpful at all... And it seems like you are bothering them when you try and tell them something, Got hold of a guy named ROBE, you cant make up a name like that, he is unprofessional, rude, and he has the the attitude Epic sports has, WE DONT CARE... I have played pro ball and have never seen customer service this bad, ever... Go to baseball savings, they are Friendly, great prices, and better quality for half the price, Letting is good and they will send you the right stuff, And customer service cares, As epic clearly doesn't... I will write a review to all websites to not use epic... And it happens every time with them... This is my second experience with them, the 1st time was also horrible, but thought they were having a bad day, so thought i would give them another chance, poor choice on my part... The uniforms came late, not all together and in different quantities and the kids didn't get to wear the uniforms for the first 2 games... Again if you want to make poor choices and have horrible customer service and people that don' t give a $#*!, Then Epic Sports is for you, Otherwise try Baseball Savings and you will get better quality and quantity for have the price, and the best part is they care and there is no brain damage...

for the BAW Letterman jackets, sizing is very deceiving. Drop down says only Adult/Youth. When EpicSports arrived, the adult sizes were actually mens and were very large. I had to purchase new ones and exchange some for smaller sizes since they were purchased for an all girls cheerleading team. I called Customer service to see if they would give me a free shipping label for the jackets I had to send back and not only did they refuse, but I spoke to a young man named Brian who was extremely rude and condescending. He told me that it doesn't matter how many times I explain myself, he will never give me a free shipping label and that I should stop asking bc no one from this company is going to listen to my story, and then wouldn't give me his name when I repeatedly asked for it. We were disconnected (conveniently) and when I called back and gave my order # I asked if they could look up my order history and see who I was just on the phone with, and that person told me his name. If I wasn't in a bind in having to return some jackets and purchase new ones ASAP, I never would have ordered from here again.

This is absolutely my worst experience EVER with an online buisness. I try to always give the benefit of the doubt. EpicSports charge astronomical shipping prices to begin with, which basically cancels out any saving you have gotten with it being a discount warehouse. You could take the money you pay in shipping and buy stuff from a store. My first order was a total of $305.50, $34.36 of that is shipping. When the allison pants arrived 6 of them where way bigger than the manufacturer size chart indicates. When I called to try to return them and get six of the correct size sent out, they informed me that I would have to measure all of the pants to prove they were Miss sized and then make a whole new order for the six new pants because I needed them here in a hurry because it took a week and a half to get to this point. So now I had to make a second order totaling $146.24, $38.90 in shipping charges. Now if I want to return the whole order and just buy everything matching from the store you have to pay a restocking fee and you have to pay for the return shipping. They do not work with you at all to resolve issues in fact I've had to call them every time to find out what's going on and even then they don't seem to know what's going on and you get placed on hold. The socks and belts were great and the kids size pants but all the adult size pants are messed up. Great prices if you order enough in advance and dont have to return anything.

"I ordered jerseys for my 9U football team with vinyl printing. We received our jerseys with a note inside that stated that that the vinyl can peel and how to reattach. Game day comes and I have 5 kids with their names peeling off of the jersey THE VERY FIRST TIME EpicSports PUT THEM ON! More parents have called and said the names have peeled. I called customer service and I am appalled by the customer service. After waiting on hold for 40 minutes I finally get a representative and I tell him about my concerns and how the vinyl peeled and that there is NOTHING stated on the website about the vinyl peeling. He then stated "Well there is nothing written about the vinyl having a warranty so you cant assume that there is a warranty" I then said "Well your website doesn't state that there isn't a warranty either so that is not a valid response" He proceeds to tell me that its cheap vinyl printing and that it is MY fault that I should have called as asked for clarification on the vinyl before I purchased. WHAT?!?!?! I then ask to speak to a supervisor and then things got worse! After waiting for another 10 minutes the supervisor stated all the same generic excuses that the rep stated and proceeded to tell me that I am the ONLY complaint he has ever had on this issues. And that "We send the paper under the assumption that the vinyl will peel and that if its cared for then it wont have issues..." MY KIDS WORE THE JERSEY FOR THE VERY FIRST TIME AND IT WAS PEELING! He then stated that all I have to do is iron them back on and I asked him "We are on the football field getting ready to start our game, I cant take an iron onto the football field!" The supervisor then came up with another excuse "Well the heat from the shipping box could make the vinyl peel and we cant warranty it for the life of the item because that would be unreasonable" OMG! Again, my kids put the jersey on for the first time and it was peeling! The supervisor proceeded to laugh at me. Yep you read that right, HE LAUGHED AT ME! Then when I called him out on it he stated that its because he doesn't appreciate my "tone". Of course I am frustrated and have a "tone"... you are being rude! I asked him all I am asking is that you make it right and He asked me "Well how do we make it right?" I said "I just want a refund for the letters that are peeling off the jerseys" and he immediately and arrogantly stated "I am declining your request" and continued to be rude argue with me. I worked in the customer service industry for years and this is not how you treat or keep customers! Clearly they are not a company that cares about their customers. If you order from them then you are just another number. If you order is right, then great but if there is ever a problem then DONT WASTE YOUR TIME TRYING TO GET IT FIXED because THEY DONT CARE and they will do NOTHING to fix it!

EPIC SPORTS: PLEASE BE TRANSPARENT WITH YOUR CUSTOMERS! IF YOUR "CHEAP VINYL" HAS A TENDACY TO PEEL THEN STATE THIS CLEARLY ON YOUR WEBSITE SO THAT CUSTOMERS CAN MAKE INFORMED PURCHASED AND BE CONFIDENT IN WHAT THEY ARE BUYING! IT IS NOT GOOD BUSINESS PRACTICES TO BLINDSIDE PEOPLE WHO MAKE A PURCHASE ONLY TO FIND THAT WHAT THEY BOUGHT IS NOT WHAT THEY BELIEVED THEY WERE PURCHASING. THIS IS NOT HOW YOU RUN A BUSINESS!

I've received notices stating my delivery would arrive on/about April 11,2019 for the past three (3) weeks, to only find out after I contacted customer service that my order was on hold awaiting an item. There is no estimate time of when the item will arrive at the warehouse, therefore, Epic Sports is unable to provide me with an updated estimate time of arrival,. I'm confused on how Epic Sports can constantly provide status emails (see attached) with an ETA of April 11,2019 when my order has been held. Even after removing the item from my order, I was told a status update could not be provided, so EpicSports would still estimate an ETA of April 11,2019. I asked if the items would ship today, a manager informed me he couldn't say when the order would ship. Had I known Epic Sports' order/delivery process and warehouse operations were inefficient, I would have ordered the items from another vendor. My order was placed on March 21,2019, and I've already been waiting for three (3) weeks; it's ridiculous that I have to wait for an unknown time period to receive my order. I have softball players awaiting the arrival of their equipment, and the season started last week. If you're looking for a vendor with an effective ordering and delivery process, you might want to look somewhere else.

Cody Patton, customer rep, refused to help when I got him on the phone, which is almost impossible. I could not replace the 11 out of stock items by speaking to a customer service rep. Cody flatly said he could not assist me.
I already had the 11 replacements ready to be dictated. He said the Chat person is available (another false statement since I could not have a running conversation. Everything was a Bot programmed chat. Customer service is substandard. Never had a positive experience with a customer service rep. The system is not customer friendly and your Apps for ordering are only good if the numbers available are accurate. If it is out of stock, the nightmare begins and EpicSports are no goodwill to apologize for the delay, disruption, and inconvenience. It is one bad activity to another trying to replace the out of stock. It is either modify the order or cancel plus there is no live customer support. If a customer rep is reached, amazingly unprofessional not trying to help. I lost out on the $20 promo discount & overcharged in the shipping of the reduced number of items. Charged with the more items shipping fee. Very third world "efficiency" and rude customer service culture.

I ordered 20 pairs of socks, 4 of them a smaller size for boys with slightly smaller feet for my sons football team. I received my order 4 weeks after it was processed, 2 months in advance, luckily, than when we needed the socks. When I opened the bag I received 16 pairs of socks (correct style and size) and 4 pairs totally different style and wrong size! When I called customer service, EpicSports would not expedite the exchange and said I would have to pay for the expedited shipping! NO WAY! Epic Sports made the mistake, not me! Epic Sports general management also believes that this is a fair customer service, they wouldn't pay the extra $2.40 to expedite shipping for 4 pairs of socks so that our team is wearing all the same socks on game day supporting breast cancer awareness. Very disappointing and I will NEVER use EPIC SPORTS again for any type of order personal or for teams. They have lost my business for GOOD! I'm the team mom for all three of my sons teams sports (baseball, football, soccer) and since I didn't make the mistake they should make sure the customer is happy and get the correct item before game day! Since this was not important to them, I wouldn't use Epic Sports for any order of equipment and team clothing! Their warehouse is incompetent and clearly isn't paying attention to the customers order. Customer Service needed pictures and all this information to prove what I received was incorrect but, after jumping through all the hoops for them, they couldn't step up for me. STAY AWAY! Don't trust Epic SPORTS!

Do not purchase from this company. I ordered a sport shirt size small. I have been a size small my entire life and have ordered many different brands in size small. I could not even fit this size small over my head! I immediately returned and requested a larger size. "3 weeks" later EpicSports still could not locate my package. I had delivery confirmation it was received. I was told the returns department is very backed up and they cannot locate my package at this time. Few days later after "I" again followed up (5x followups in total) I was then told it had been located, but could not be exchanged or refunded because of "vendor policies". Their suggestion... we can donate it or return the useless shirt to me. I was just beside myself, never in my 50 + years of life have I ever had such a bad experience. Evidently they do not know how important customer service is something you can clearly see from the reviews listed here. I am not done with my posts about this company. I am on a mission to notify the world NOT to order from them. Mad, YES, an understatement to say the least. Really..."do you want us to return the shirt that doesn't fit you or donate it "~

The company lacks the number one quality of customer service. Empathy. And EpicSports could stand to get training for that. I had two original problems ordering baseball pants. 1) Having to pay extra for "expedited" delivery given five options, I took the middle one. All kinds of flags stating that even though I was paying extra, shipping was not guaranteed. Should have known. Arrived late. Tsk Tsk. When I complained they commented it was not guaranteed, of course, and were happy for me it arrived within 3 days of original date (8 day total). Tsk Tsk. 2) The support after the fact is a joke. Tsk Tsk.

When a "customer" has to wait on hold or be called back at the convenience of the business because they are so "overwhelmed" and you must drop what you are doing to answer the call back. Tsk. Tsk. Manager actually told me when I gave them a bad review on their support, that they occasionally get busy and it takes time to respond. 1) I called three times and waited on hold for an hour and a half once, got a call back two and half hours later another time, and I couldn't get to the phone. On another occasion I simply gave up. Tsk. Tsk. Called back just today to return items that do not fit, to which I had inquired about through email because I already knew the hold times were a joke. No responses after repeated emails! Tsk Tsk. Was told one pair of pants was on closeout and could not be returned, the more expensive pair of baseball pants. The other, $6.99 pant could be returned at my expense and they doubted it would be worth it. Correct! Never will do business with this outfit. Not even sure how they have positive responses. Tsk Tsk. At the end of the call the girl told she couldn't do anything about returning the closeout because I left a bad review with the BBB. I only left a review on an email they sent me asking about service. It was filtered through the BBB for some reason, but they sent the email. Tsk Tsk. It doesn't get much worse than this. One of the worst customer experiences I have had. No exaggeration.

I had a TERRIBLE experience with this company. While I understand my end of things: it was a last minute order, it still makes no sense that over a week after my order & paying expedited shipping my order STILL hasn't arrived.

The initial order was placed Friday before last. The order was cancelled without any acknowledgement due to one size being out, and we didn't realize until Tuesday, when the order should have arrived. We quickly made another order, and selected the option for Next Day air to have it come in Thursday. I know those are estimated dates, and considered letting them know we needed them for that's Saturday to see if it could be expedited, but the next day I got a tracking number from them so I assumed all was good.

Thursday came and there was no tracking update. I was concerned but would still have time if EpicSports came in Friday morning. But then Friday morning I got another tracking number stating they still hasn't shipped.

I called and waited for an hour to talk to someone. The hold music states several times that "if you don't want to wait, you can chat with an agent in our website", but I tried he chat for several hours before calling and even while waiting and didn't get a response until several hours after I had hung up the phone.

I finally got through and no one qualified anything about the call, then the agent tried again to say the order was on hold for a size being out. When I pushed back I was placed back on hold then told that they just didn't go out because they processed the shipment too late on Thursday. I asked about the Wednesday tracking number & couldn't get a clear answer. I asked to cancel the order as the shirts needed to be done for Saturday morning and they wouldn't be here in time. I was told they were on the truck already so they couldn't stop it but I could return it when they came in & they would refund almost everything. I argued that had it not been for that first tracking number on Wednesday I would have called a lot sooner to cancel and that we shouldn't have to pay shipping at all but they were insistent that it was already out of their hands and they couldn't get the package back.

Except that the package didn't move all weekend. Saturday I got another tracking number and an email stating a partial order was shipped. That number was voided later that afternoon. Then today (Monday) I had ANOTHER tracking number come through. At least this time it says more than "shipping label created". But I'm angry that I was lied to on Friday & that the agents wouldn't listen to me & were rude when I was expressing that their policy was inconsiderate to the situation.

At the time of writing I have been on hold for another hour waiting to speak to someone about this. If you can find your item anywhere else I seriously recommend going elsewhere. I truly don't know how they have as many positive reviews as they do.

I ordered rawlings baseballs from Epic Sports in early September and was charged the same day and waited three weeks before EpicSports notified me that they were on back order. I then called multiple times without getting through to find out they are not on back order and they resubmitted my order in which I have to wait another 3 weeks. Spoke to multiple reps who gave me different answers. None of the reps knew what they were talking about. How can so many people be so clueless to what's going on in their business. I finally spoke with Case the "supervisor" who was condecsending and rude. Of course it's my fault that the baseballs are going to take 6 weeks to arrive to me. Yes, make it the customers fault that you can't do business correctly. Better yet blame it on the manufacturer. He blamed rawlings for being "notoriously slow" and that's the reason they went on back order and then somehow producted 11,500 dozen basebals in one day! Tell me how a notoriously slow company produces 138000 baseballs in one day? If you tell the truth to customers it will be so much easier than lying. Oh and being a "discount company" isn't a good enough reason to treat people like crap.

Just one copy of our email conversation. Out of many. Twice I sat on hold for over 3 hours only to be disconnected both times. All because EpicSports said my order had shipped and if I hadn't received it within 24-48 hours to call them. When they had not even shipped my order out. Upon receiving the order, they misprinted one of the team jerseys and refuse to fix it.
Mr. Geist,
According to your exact wording (Our customization team will spell things exactly as you told us to; without any deviation what-so-ever. They copy and paste DIRECTLY from the order form that you completed and provided.)
This is not the case you did deviate from my order because the spelling error is on the incorrect jersey according to my original order. So someone along the line in the printing process did deviate from the order form. If they had not Jersey 21 which is a woman's medium would have had a incorrect spelling according to you, and Jersey number 30 woman's small would have been spelled correctly and it was not. So, I would call that a deviation from the order! Every argument you have presented has been a false argument. Your company policy and customer service has been horrible! Since, you did not print the order correctly as you stated in your above sentence and you did deviate from my original order, I have a right to request that that order be corrected on both jersey's. I do believe the only malice falls squarely on the shoulders of your company. Had the jersey that was misprinted been the one on my order form that was transposed, then I would of still argued the fact that a sports team order that is considered a sports team order should have been doubled checked if one of the jersey had been misspelled. NO team in the USA spells one jersey wrong. However, I would of chalked it up to my mistake. However, since your company did not even print the right jersey wrong, your company bears some responsibility to being wrong. Your company could of said, "I see this is an error on both parts, let come up with a solution. Splitting the cost, us paying for shipping you paying for the reprint of the shirt ect. No your company immediately tried to place the blame on the customer's shoulders.
Talking to other printing companies and those who sell sports uniforms they have all agreed to that fact. I would like a direct mailing address to the owners or stock holders to your company. I would like to personally mail them documentation per our email conversation.

After changing your delivery date on me I decided to cancel my order as I did not need the product anymore after my shoulder surgery. I would just buy it locally as it was more important that I had it at the time not in 10 more days. Requested that EpicSports cancel my order. I tried to call the customer service line they directed me to the chat line I tried the chat line and could not get through. I then went to the return site, I have wrote four emails to them trying to get them to cancel my order it has been an entire day and I have no response from Customer Service whether or not they are going to cancel my order. I can only hope that they follow through with the cancellation. As I am now look at the buying because of my needs.
This is my first time buying through this company I found their prices to be wonderful but obviously their customer service is terrible. Therefore I would never buy for this company ever no matter what the prices would be. Maybe that's why their prices are so good to try to compensate for the terrible customer service.

Do not order from here! I believe the items are so cheap because the products are sized wrong. I called Epic Sports letting them know my 11 year old, average size kid, could not put on arm sleeves because EpicSports were too tight. Their site advertises for ages 12-14. Cody at Epic Sports told me they would not pay for return shipping because they will not take responsibility for advertising the wrong sizing on their website. He blamed it on the manufacturer. Also, the customer service is awful. I had 2 different representatives tell me with an attitude" the next person will just tell you the same thing!" Very poor service from Lori and Christina.
Also, Elbow pads advertised Adult/Youth. One size fits most. Seems like one elbow pad fits adult or youth. They told me there was a small drop down on the left I should have selected(not on the picture of the Elbow Pad where other on-line stores have size selections).
If Cody was really concerned about servicing his customers he would not have argued about what the website meant to advertise, instead understand how the website is misleading.
Please check out JCpenney or Koh'ls or other websites. Sizing is always on item picture, not on the far left. I don't care what you meant, advertising should be clear!
Cody kept repeating "We sell cheap because we don't pay for shipping either way!"
I've ordered on line for years and this is the worst Customer service ever. Never Again from Epic Sports! You will also be sorry you were suckered in to the seemingly great deal and need to make a return :(: ( :(

I was looking for a dozen jackets for my daughters High School sports team ASAP, since this year's season was cut so short. I saw these jackets at Epic Sports and thought it was "too good to be true," since EpicSports jackets were only $5 Ea and an extra $5 for embroidery.
I also paid an EXTRA $80 for overnight shipping since I needed them by Monday for the girls LAST away HS game ever (daughter and a handful of teammates are Seniors, which made the importance of receiving the jackets by Monday a top PRIORITY).
Well guess what... I got notified Monday morning that jackets were done, but haven't even been shipped yet and won't get them until Tuesday. I was livid. My heart sank and I was so disappointed. Especially for my own kid and the others that are graduating in 2 months. They didn't get to wear them to the last away game and all were so upset.
To top the WHOLE experience off I finally get the jackets Tuesday evening, and the jackets are DARK BLUE, not Royal Blue which is what I chose on the picture and their website.
Customer Service takes a week to respond and are not rectifying the situation. You will see below the color they portray online, and then what they send you. I needed them to match the color of the jerseys (also attached).
Correct me if I'm wrong but I think this falls under false advertisement.
I will NEVER use them again or recommend them
To anyone.:-(

ABSOLUTELY HORRIBLE CUSTOMER SERVICE. NEVER AGAIN! Absolute worst customer service I have ever dealt with. I have never written a review before this so this should tell you something. First, it took over a month for my items to arrive which is comical this day and age. I then attempt to return an item. EpicSports not only didn't pay for return shipping but have the audacity to keep the item and not refund me accusing me of "scratching" the item. Not even a notification. Then say if you want the item that was "damaged" back (which is a complete false accusation) you have to pay for the shipping again. It doesn't end here, then charged me a "fee" for re stocking the item during return that they kept and never reimbursed me for! I WOULD NOT ADVICE TO BUY OFF THIS SITE! STAY AWAY! I am outraged. The manager on the phone then hangs up on me when trying to get answers. VERY UNPROFESSIONAL! STAY AWAY!

I ordered shorts from Epic sports, EpicSports were returned because the inseams on them were irregular and completely mislisted on the size charts on their site.
Any product you return to epic sports you will not receive the full amount back for what you paid for it- Regardless if the items are defective/damaged or simply are not the right size and do not fit, their return policy is complete nonsense. Epic sports will keep half your money and claim it as quote on quote a restocking fee. This is bull$#*!. Epic sports' located out of Bel Aire, KS, is a 3rd rate online retailer with quite the unethical business practices to show for it.- If youre looking for good customer service and returns this is not the place for you. They use google adwords to promote their hot garbage of a company online, so when you put in a search for shorts their name appears top of the list. If you frequently buy clothing online and have to return items Epic sports is about as unfair and greedy of a company as it gets with regards to customer service/satisfaction and returns. What their return policy basically says is that if you return merchandise sure we'll take the items back but we'll also keep half youre money while doing it. I highly recommend avoiding this jackal of a business in all regards.

Ordered on 07/30/18 and still today haven't received my order and it hasn't shipped! I was going to recommend to other people as well as football team for team orders but after speaking with Bryant won't be shopping here again! He was rude and was telling me how i placed my order but it wasn't true. After I told him he was rude, he then told me that he didn't want to talk to me anymore because i told him he was being rude. He cut me off and told me he didn't and I told him the calls are recorded go back and listen to it. At this point I have to go in store and spend money for items my kids need for football and I advised him i will refuse shipment and have it sent back to them, he told me that i would be charged for shipping but there is nothing in return policy that states that I told him that if that happens i will dispute with my bank and he told me EpicSports will block me from ordering there. At this point I don't give a dang!

I ordered several (Thousands) of dollars in orders and have not had any issues. On the last order I was short the all 12 blue medium football pants. The entire order and all the other pants came but the medium blue. I have had several emails and phone calls but everyone keeps telling me to look in the box again, EpicSports must be in the box. I don't have them, I have taking the time to weight the boxes and measured the size they clam they came in and I don't have the medium pants. I have asked for a refund, I asked them to be shipped and all I get is the run around. So i re-purchased them and paid 2nd day air to have them in time for our game tonight. This is the worse customer service ever. I have never had an issue before with anything. Over the years I think we have spend over 10k with epic. I'm the equipment board member and we order several size's and one of everything to show our kids and I have now pulled all the product that could be purchased from Epic off the table. Congrats on your Dirt Star for customer service.

Buyer beware. This company does not stand behind its products and does not provide quality service. I placed an order for 20 pair of pink socks for my daughter's soccer team in October 2018 in honor of breast cancer awareness. The socks from Epic were subpar quality. I returned the socks in the original packaging. The company credited me for few socks than purchased and charged me a restocking fee (not previously disclosed). I phoned customer service spoke with "Brian" then "Kase" two untrained and unprofessional representatives of a company. I was told that Epic Sports usually handles large volume customers, ouch and thank you. Individual customers like me take your business and your shopping elsewhere. I won't be surprised to see Epic Sports go out-of-business. Fortunately, there are other companies on the web who put their customers and quality service first. I found what I needed and the quality I needed on Amazon.

The FAQs section of Epic Sports states:
"Most in-stock items usually ship out within 1 to 2 business days. Some items require 3 to 5 business days for processing. This is in addition to your selected method of shipping. NOTE: We make every effort to expedite overnight and two day air shipments, however, the standard processing time usually applies to these items as well."

I purchased 5 baseball gloves and two batting helmets on Jan 31st, 2020 and was informed at time of purchase that my Items would arrive on or before Feb 21st, 2020. My card was charged at time of purchase. On Feb 16th, I began to check the status of my order and discovered that no further action had been taken on my order. I ended up calling customer service 4 times with no reasonable answers as to what the hold up was; only that my items were still on schedule to be delivered by Feb 21st. The items were not even shipped until the 21st, and did not arrive until Feb 25th. Who charges someone for items EpicSports have in stock and then waits over 3 weeks to ship them?

Forget the lure of "great" prices and selection - not worth the hassle. After placing my order, I received an email saying that my order could not go forward without additional information - this, after I had received an email saying it had been approved and placed. The email said I could provide that additional information via their online link - including part of my social security number. Not a chance I'd do something so reckless, and it suggested potential phishing or fraud. So I called numerous times, and was placed on terminal holds over an hour, with repeated interruptions telling me my wait time was one minute. While the line allowed me to leave my phone number for a call back, that call never came in the course of a day, despite me leaving it several times. I am getting ready to contact my credit card company and reverse the charges for my order. Sad, sad, sad. Never again.

It was my first time ordering from Epic Sports and will also be my last time. The prices are low but misleading when you get the shipping rates. I received my order and the half of the items were incorrect sizes. I called the Customer Service # and was on hold for 50 minutes. Once I got through I was able to change the order for the correct sizes however now I have to pay for shipping once again and now the items I need to return to do the exchange I'm being told I'm responsible for the shipping costs as well. NEVER AGAIN will I buy from this company. Now two days later I receive a message stating that the socks are back ordered until 10/31/2018 and I need to get in touch with them again to figure out what I want to do. I'm currently on hold with Customer Service, so far for 22 minutes and I'm #10 on the Queue position. Still holding. Oh wait this gets even better, now the automated message says that EpicSports are closed because it's after hours and they are on Central Time (I'm Pacific) and to leave a call back number which means I won't get a call back until Monday. That means that the 9 other customers that were in front of me in the queue were not assisted as well. Who knows how long it will take to get a refund back. LESSON LEARNED. Stay Away from Epic Sports.