50 customer reviews of fs1inc.com
Flagship One Inc Rating
Description: Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Address: 19 Wilbur St., 11563
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Flagship One Inc do not properly program the computers, then put you through months of torture and at least 50 calls AND emails to take it back, never return a single call, then lie about your refund. They also sell on Amazon under other names including Mintt Management, so beware. Had to get PayPal involved even though they had the part. They said they sent the refund 3 times, but PayPal verified they never even attempted to.
Now for the interesting part - if you want to return your product for a refund, they hit you with so many fees (that you don't learn of until AFTER you order and pay) that you essentially get nothing back. Good luck, customers just need to realize it's a gamble doing business with FS1.
I called no less than 5 times over a weeks time. Everyone I talked to were call service employees. No one, not even an account manager had a clue how to help. They always told me that someone would call me back which never happened. I also emailed about six or seven times explaining in detail the problem and would like a response. Zero, No response, even after a weeks time. Then there is the Chat feature which I tried several times. It's just as bad as the Customer service people that I talked to. As far as I can figure it's just a big answering service Company that cannot help in any way shape or form.
Terrible experience!
If you have a ton of time, don't care in what decade your vehicle gets repaired, and Love aggravation, This is the place to buy.
I called back on 9-13, reached another Indian lady, and was told it hasn't been programmed yet. I asked to speak to someone at the shop and was told she can't even do that. She would email them for me. She also wanted to apologize for the "minor delay". I asked how is 10 days vs 3 minor.
I called again on 9-14, another person with an Indian accent from the call center answered. I raised some heck and was told a manager would call me within the hour. Two hours later, no call, so I call back. I am told they are backed up with orders and mine is a top priority. I explained I called on 9-1, was told 1-3 days blah blah blah. After more excuses I asked for my money back and an hour later I received an email stating I would receive a full refund.
Then... four hours later I receive this email:
Greetings!
I am contacting you in reference to the module you purchased from us.
Your unit for the 2001 Ford Truck F-Series is now in programming.
Please be advised that we may be having a bit of delay in getting it shipped due to the high volume of orders. You can rest assured that we are doing our best to fulfill the order as timely as possible and we'll surely keep you updated.
Thank you for your patience and understanding.
Lester M.
Flagship One
Pathetic. Surely keep me updated?
I'm not sure what changed, this used to be a great company to deal with.
Never Again!
My car is a 2002 PT Cruiser. Thanks so much PLEASE help me to get my money back to me.
The repair shop then had to realign the pins AND charged me another 80$ to reprogram the unit.
I called & emailed multiple times to request a refund of the additional 80$ the shop charged me to reprogram the unit that I paid to have preprogrammed and they REFUSE to refund me the fee secondary to their negligent way they shipped the item unprotected! (or the 85$ for overnight shipping that I paid)
(No reply to my emails-- but I finally got a live person on the line to tell me nonsense about returning the item to them to fix -- which would have taken an additional week)
Soo... what was I supposed to drive for that additional week & who was going to refund my original expedited shipping fee of 85$?
This is my first & LAST dealing with this company! I advise you to shop elsewhere...
My 2000 Dodge Stratus, purchased recently as a used car with low mileage, was acting up horribly. With some help form internet forums, I quickly determined that given the symptoms of what this car was doing, I became very suspect of the On Board Computer.
I sent it out the first company, G7, to be repaired. As per this companies policy, if they are unable to fix the computer, they return it to you free of charge, and that happened because G7 determined that my computer could not be repaired. SO, they basically told me for FREE that the computer was indeed a bad device and needed replaced. They did return the computer to me for free and refunded my initial (VERY REASONABLE) repair amount IN FULL.
But now I needed to get a new or rebuilt computer for my Saturn. The first time out on the internet, it looked like this was going to be costly (A new computer or similar rebuild sites showed me the cost of doing the repair would be very expensive. 7 to 9 hundred dollars!) After doing some diligent searches, I stumbled upon FLAGSHIP. So I read and understood that FLAGSHIP ONE sold rebuilt On Board Computers at very reasonable prices. I called the company as I was on the website to get clarity for what I needed, and was helped immediately and found what I needed. In filling out the form, it asked for my Vehicle ID Number (VIN) to be included. Within that very day, I heard back from these fine people telling me that even though the numbers on my Computer matched the one I ordered, they recommended a different computer. (for the same price.) They would send me either. I realized that since this was a used car, I decided to go with their recommendations because I was not sure the computer now in the car was the original part.
Within a few days, I had the part. I installed it, and after re-setting the "passive" security in the car which was locking me out from starting, due to me disconnecting the battery (I found those instructions for free on the internet) Everything is working fine!
So, in my case, I spent a mere $150.00 to solve a MAJOR problem with a good car.
I Highly recommend this company that delivers what they say.
I took it out and sent it out for repair to
I ordered a ecu for 94 Lexus es300 for $243.00 on April 15 2020 so l'm thinking l
Should receive my part no later six days
According to web site no I get a call from
Flagship one on Thursday April 22nd telling me the $243.00 ecu
Parts number won't program to my vin the
One that will is an additional $97.00.
I know some are going to read this and
Think idiot no l have mid yaer car l have to
Order some parts by vin
So we do the transaction over the phone
Instead of charging me $97.00 Flagship One Inc charge
Me $85.00 and tells me I wil receive my part on
Monday April 27 2020 and scenes me a e mail of $85 receipt.
Monday April 27th come around no e mail no part I call them I'm on hold about an hour I give them my info they tell me management is not in they will call me back first thing in the morning Tuesday 28th no call back so I call them I'm on hold about a half hour they answered give my info they put me on hold about an hour until call ended I call back on hold about half hour same person answer I give my info puts me on hold again I hang up I wait about a half hour I call back I'm on hold I hang up wait anther half hour I call back on hold about 15 minutes a different person answer I give my info this person tells me he will give my info to management they will call me in the morning.
April 29th waiting for call that never comes
I nothing at this point I feel like a idiot I have to take a day from it.
I call back on Thursday April 30th on hold about 10 minutes someone answer I give info put hold about 30 minutes until Alexander or Alexandria extension 166 I
Give my name he pulls up the account information.He tells me info is there my part is in programming he will put it on over night mailing Friday May first 2020 I will receive Saturday May 2nd I called today May 2nd to have my funds put back on my acount they said I can't anything until Monday. So know matter what happens from here. I just hope I get money back not just my money but my daughters to.
This is a shame to skew over an old man who's been through four heart attacks and a stroke and a young lady with 3 young babes
I purchased an ECM from Flagship 1. I had it installed and it wasn't working. Their site says "may need additional programming from dealership". Okay, so I have my car towed to the local dealer service center who tells me the ECM i just purchased is bad, their equipment can't even communicate with the ECM to do anything and I need to send it back. Flagship1 tells me they will reprogram it again and so I send it in and wait. It comes back and this time I let the dealership install it and again nothing. They still are unable to communicate, nothing happens not even a check engine light. I may as well have hooked up a 2x4 or a rock, I try contacting them again and this time they were indignant, saying that they test them before they ship however I seriously doubt that since my blown ECM gave at least a check engine while theirs gave zilch. At this point I emailed saying I just want my money refunded, and that I would send them the part back and they never responded. $285.00 and I got nothing except essentially stolen from. They dont stand behind their products, they dont care if their parts dont work just about their money. They are intenionally defrauding their customers and i dont know why they are getting away with it. They are engaging in fraudulent misrepresentation of product, I will be contacting the Federal Trade Commission, as well as the Internet Crime Complaint Center, the BBB and who ever else I can to file a report against these criminals.
I'll suggest this, this company would not get a 1 star out of 10 from me. Why? Integrity is everything. When one has to use some of the " sawbucks you gave them" in order to back up their own written warranty, but elects to totally ignore you... run, find a different company
12-19-21 Received notice from UPS Overnight for a scheduled delivery 12-20-21. Pleasant surprise that was unexpected and clearly too good to be true. Received an updated notice from UPS Overnight delivery on 12-23 identifying a shipping update forthcoming. Nothing further from UPS.
12-21-21 Received email from Geraldine G. "We are sorry you did not receive your order as promptly as you expected and may arrive a few days later than initially estimated at the time of your order. We experienced a vast number of orders, which disrupted our unit processing (programming and testing) and regular delivery schedule. To serve you better and faster, we are busily expanding our staff. To make up for the delay, we will be expediting this order for you. As soon as the unit completes the final stages of programming and testing, we will be shipping it to your address through USPS priority mail." IMPORTANT NOTE: I paid $85 for overnight shipping. So, I replied to Geraldine asking why the email update received and her email identified USPS 3-4 day priority delivery. Response - "Thank you for reaching out to us. We've looked up your order in our system and it shows that the unit is still in our programming and testing department, but rest assured once it is shipped it will be shipped overnight. I will notify you of the progress of your order and provide the tracking information to you as soon as your unit is ready for shipment."
12-23-21 Received yet another automated status email from FS1 indicating that the unit process was "order placed" despite email from Geraldine indicating FS1 would be "expediting" my order. Their own internal systems identify that the unit had not even begun its journey through Processing, Programming, Quality Control to reach the final stage Shipped. Lied to again, as the unit was not even recognized in their internal systems as reaching the second phase of the process "Processing."
12-27-21 Call into the FS1 to understand real status. Rather than talking with one of the front line customer service agents (feel really sorry for these folks) I requested to speak with a supervisor. Waited 1 hour 6 minutes during which the front line customer service rep tried repeatedly to get me off of the phone indicating that the supervisor was not available. Having been a participant in the rodeo called life for 52 years, I indicated that I would hold and wait for the supervisor. At 1 hour 6 minutes the call went dead.
So, I called back and again tried to get into the queue to speak with a supervisor or anyone with any authority to get my order status, express my extreme displeasure (professionally), and request that Flagship One Inc get the unit finished today and shipped out by tomorrow 12-28-21 which would be the max time to deliver they themselves identify. The rep I was able to reach identified that the unit would not be ready for shipment by 12-28-21.
To someone's credit I did receive a return call twice, but it was fuzzy and garbled so no communication.
Undeterred, I called back and learned from a new front line customer service agent that the supervisor had tried to call me and his/her phone was not working well and she would return my call by end of day (5pm). I informed the customer service rep that I needed to hear by 5pm as promised or I would file a fraud claim with my credit card company; I always try to be fair and transparent, but enough is enough. 5pm came and went and I filed said fraud claim with my credit card company.
I am done with FS1 and I caution anyone considering using them for any product or service. When a systematic failure of processes plagues a company and its own people can't effectively identify what is going on it is time to run away fast. If the CEO, Mr. Sean Krentzman, is listening... you have some work to do and some investments to make.
FS1's investment in people, processes, and tools is poor. While the people on the customer service line were very polite and professional, they can't do a good job when the internal processes and tools and the company overall are broken and appears to be poorly run. When one side of a company isn't coordinated with the other, this is what happens. I live, eat, and breathe process/tools and people investments professionally and FS1 is a broken machine that doesn't deserve business when there are other reputable companies that provide similar services/products... also with a lifetime warranty.
TRUST is the fundamental cornerstone of every business. When a company cannot execute properly to inform customers and deliver upon its promises it doesn't deserve the opportunity to serve.
No stars review!