Frame USA

Easy to navigate site, great prices, discounts on multiple frame of same size & reasonable shipping. Huge variety of frame profiles & colors. Frame well packed; have not had a damaged frame & I've made at least 10 orders over the years. Highly recommended.

I like working with your company for many reasons, but the website should maybe inform customers that the auto fill feature will result in error. I spent more than 20 minutes just trying to pay, getting error messages, change password etc, and then I had to call you during your business hours (different time zone) to find out that I should manually enter all my info.

The website has detailed instructions on how to measure and how the measurement resolves into the final frame - a refreshing experience. I found there is a need to be very precise in measuring the document size, as the 1/8 inch overlap is barely adequate to hide the edges under the mat. The frames were well made and were as expected.

There was an issue with my order (my fault) that the staff was wonderful and very polite with helping me resolve. The order arrived promptly, well packed, and in perfect condition. I would definitely use them again.

The staff member was prompt with replying to me, and very accommodating and polite with helping me resolve my issue (which was caused by own confusion).

Iblove the frames I ordered. I ordered 4 custom sized frames and my prints fit perfectly in all of them. I chose the Affordable frames because of the price amd I'm very happy with them. Frame USA have a nice modern look to them andbi love that they come with glass, not plexiglass. Most affordable frames don't come with glass but these do. I will definitely order again.

Overall, fairly easy shopping experience. The 5x7 picture frame selection displayed a 8x10 frame, a bit confusing, so I did not order the 5x7.
Otherwise, super excited to receive my order and get this wonderful artwork on the wall. Thank you-- Jason Leonard

Everything was great except the mat was cut to exact width of art, so the art fell through. The height was cut with a little overlap which was perfect and was aa expected. Ideally the mat would have about a 1/4 inch more overlap in each side, with zero overlap the art falls through. Would typically be ok with that, but I'm hanging a piece of art watercolor painted on rice paper, which is very fragile.

I placed my order online and then realized I forgot to add the note that I didn't want easels on the frames since I was going to hang them on the wall. Frame USA took care of changing the order for me and everything arrived on time and exactly as I wanted.

I had to make a change the order after I placed it online and the service rep handled everything for me!

Being able to design my own frame. Needed a little help on size and the gentleman I called was very helpful. Received all 3 frames and Frame USA are perfect. I have already referred Frame USA to several people. Will mention at Park West program when on a cruise

Help with ordering correct size

You need to update your website so that payment goes through easily. I was able to place the order with the help of a customer service rep who quickly responded to my email and told me what to do to make the glitch go away, but I shouldn't have to do that. He told me to uncheck 'billing same as shipping' and manually type it in. That did the trick, but you need to fix your website so that doesn't hold up things. I only buy things made in USA so I was willing to figure it out, but most people would give up and go to Amazon (boo!)

Thank you for providing beautiful real wooden barnwood frames made in the USA! We want to give our business to USA based businesses. My husband has made many purchases through your company. This order is to compliment his birthday gift. Thank you very much! Merry Christmas and Happy New Year!

The interface of the website is a little clunky (i. E. having to start over to make changes to a frame design) which causes the user to spend considerably more time than needed when ordering. The products look like Frame USA are of good quality (I'll review once delivered) and I like the grassroots "feel" of this company. This is, obviously, not some tech startup with a million dollar annual goal (framebridge, I'm talking to you!)

The frames themselves are decent build, but the glass was dirty and had to be cleaned extensively. I primarily purchased barn wood frames, and Frame USA cannot use command strips because the wood is old and fraying. It would have been nice to know because I cannot hang them on the walls. And since they do not include nail mounts either, I will have to replace them.

I had a very good shopping experience. The reason I gave it 4 stars is that after I had filled out the shipping and billing information, I looked up the charity of the month information. When I went back, I had to complete the billing information again. Also, the survey popped up before I could write down the amount. These are minor things. I could have written the amount down before that. I am just happy to have found clear frames for posters. I am also happy to support a US based business.

This was my first time back after Frame USA's system upgrade a couple years ago so I had to re-register as if a new customer. Not a big deal, this happens often enough and I was aware of this process thanks to their emails. Products were easy to find on the site. The product and order pages had a smooth flow except for a small glitch after completing my order, when the ReviewFeeder pop-up screen appeared and there was no way to click out of it... not even clicking the "stars" to begin a review did anything. I just had to close my browser window.

Pretty easy site to maneuver around. I would like to see a better photo of the product as its hard to see on such a small scale, but was very happy with what we received. We purchased several size's and a couple different styles for our studio and all worked & looked great.

I'm an artist and I've ordered several times from Frame USA over the last 4-5 years. I've never run into any glitches with my order. This was the first time - I ordered 8 frames and 2 of them are marred. With the quantity of orders Frame USA process, it was inevitable there'd be a little snafu. I'll let them know about the order and see what their replacement policy looks like.

I ordered frames as a last minute Christmas gift and didn't meet the order by deadline to receive before Christmas. To my surprise, I received them in time to frame some family photos of my husband and is late brother. He was very touched by the gift. Thank you for your great service and quality product. As a former Buckeye; GO BENGALS!

Basically experience was OK, but the website kept changing my dimensions (it would help to just pop up a warning that the measurements will be rounded up to the nearest 1/4 inch) and wiped out all my info when I went from the cart to shopping and back.

Great website and just what i wanted. I went to a discount frame shop in my town and Frame USA wanted $186 before tax just for the parts. I had to build it myself. If THEY framed it, it was $95 more. I have been framing art pieces for years... SO GLAD I FOUND YOU. I knew you'd he there!

The fast ship items were not available in a quantity sufficient to qualify for wholesale pricing, but customer service worked it out with me. Then I managed to order the wrong width frame. Again customer service to the rescue. Frames arrived quickly and look great.

Quick and solved the issues ( my errors ).

The website is good. The only thing that could be easier is if the autofill for the address and credit card fields worked. It took me a while to figure out why my order wouldn't go through. After a while, I found out that the fields for addresses and credit cards don't match up the same as other websites. Not a big deal... just me being lazy.

Called customer service with a question, question answered quickly, and order placed. Order arrived, without damage in timeframe provided.

I had a question about one of the products I was interested in. I reached customer service quickly, representative was knowledgeable and friendly and answered my question right away.

I love looking at all the different frames trying to imagine which color or carving I want for a specific art piece. I also am happy that a lot of things are explained with detail. Such as sizing and how to mount the pictures on a wall with the sawtooth hangers or wire.

Love the frame - exactly as described and well made. My only issue was that when I removed the plastic protective sheets from the plexiglass, there were some scratches on the surface of the plexiglass. Not enough to make me want to go through the hassle of a return, but a bit of a bummer nonetheless. I just flipped the sheet so the scratches faced inward and I don't think it's really noticeable. Otherwise, really do love the frame!

Excited to see how these frames and mats come back! Great price, hope the quality and real look/feel is great too.

I like the mat designer feature- it's fairly intuitive. I wish that the color swatches were more accurate (I was able to look up most of the mat colors on other websites like Craig Frames and Worldview).

I also wish that you had a gallery section that showed more of your finished framing work, including examples of the multiple mats and different corner options.

The other problem I had was that my cart did not accurately reflect what I'd added and deleted, so I had to redo additions and deletions several times. This is probably related to how many items I had and/or using multiple tabs to shop.

Was grateful to make a custom frame for my animation cel using this service. The 10.5"x9.5" ended up working great for my needs and the piece looks beautiful, especially w/ the color option I was able to select. Would definitely consider buying from FrameUSA again.

Website is terribly buggy. I have no problems filling my cart, but checkout is a mess! Shipping and payment information does not recognize auto-fill like every other website does. I reported this ossue several months ago, but no fixes have been implemented!

I received a custom frame that had some flaws. I emailed customer service photos and Frame USA PROMPTLY replied offering a replacement and I received that very promptly. Overall great experience and MADE IN THE USA!

Had a flawed frame. Emailed photos, was contacted very quickly and was offered a replacement which came very quickly.
Great customer service from Andrew!

The website was very easy to use and the frame came ~21 days after ordering. It was packaged well, but one of the corners showed a little bit of damage from the manufacturing phase. Luckily it is on the back, but I was a little bummed out about it

N/A yet. I just did it