Genuine Replacement Parts

Same crap as others. Ordered icemaker for my fridge. Send model and serial number and got icemaker about 1 week later. Noticed electric plugs do not match. Emailed them and was told it would need an adapter plug and Genuine Replacement Parts have one that might fit. Plug is 35 plus shipping. Now I have icemaker that don't work and a plug that might fit... I am just going to send it back. I get response there is a 25% restock fee plus I pay shipping. It states in the return policy they make the decision if they can resell it. Product was never installed or used. Just opened the wrapper on the icemaker. There is posts listed that they will not accept return because it was opened. Horrible service ever. I thought even with 25% percent fee it would be better to get some money back rather than none. After looking thru other complaints I will just throw it in the trash and count it as a 135 dollar learning curve.

We ordered two parts, one for a dryer and one for the fridge. Neither was actually needed when the appliance repairman showed up. Without even opening our boxes/original shipment, we inquired about returning the parts and were told that if we pay to ship back to them, we would get a full refund. Once the refunds came Genuine Replacement Parts were significantly less when I called to find out why, they said they charge a restocking fee and SHIPPING FEE for the original shipment that was delivered to me. When I ordered the parts, the shipping was free. When I returned the parts, I had to pay for my own shipping to return the items. That's fine. But to charge me an additional shipping me for when you first delivered the product to me is ABSURD! You're already charging me a restocking fee that I was never told about when we inquired about the return. Unbelievable! Will never order from GRP again.

I had ordered a gas regulator for a used replacement cooktop on a Friday. It showed one business day delivery. In the live chat, I was told it probably would arrive on Monday, but definitely by Tuesday. I offered to pay additional for overnight freight. I was told it would not be necessary. When the tracking info finally was received, it showed delivery date the following Friday! I phoned; I sent e-mails. There was no response until a day and a half later at which time I was informed that the local warehouse was out and that it had shipped from CA. No response to my request as to why I wasn't contacted. I requested Genuine Replacement Parts send me another one overnight. I would pay the cost and when the original came would either refuse it or send it back unopened. Two days later I received a response in effect saying that my e-mail message was received but it was blank! I had sent 3 separate, distinct messages. Would never do business with them again; their lower cost was not worth the aggravation and cost to my health.

I ordered replacement parts for my dishwasher which the website said was in stock. I received a notice that DUE TO A COMPUTER ERROR THE ITEM WAS NOT IN STOCK so I cancelled the order. These thieves did not refund my money. Genuine Replacement Parts charged me $54.70 for shipping costs and restocking fees for items they did NOT HAVE IN STOCK AND THEREFORE COULD NOT SHIP. I also ordered these same parts from APPLIANCE PARTS 365. They also did not have the parts in stock. GUESS WHAT. I RECEIVED A FULL REFUND IN JUST 5 DAYS. I would not recommend this company to anyone. I don't see how they received such high ratings unless they paid people to write reviews. I WOULD RECOMMEND YOU ORDER FROM APPLIABNCE PARTS 365 OR FROM APPLIANCE PARTS WHO SHIPPED MY ITEMS WITHIN DAYS. My original invoice was for $71.78 for parts and $8.88 for shipping. They said they had a restocking fee of 25% which would be $17.95 Yet they CHARGED ME $54.70 FOR SHIPPING AND RESTOCKING. WHAT A MARK-UP. I SHOULD CHEAT SO WELL
A VERY DISSATISIFIED CUSTOMER. I F I KNEW HOW TO CHEAT, I WOULD WRITE ANOTHER 100 REVIEWS TO WARN OTHERS OF THEIR DISGUSTING PRACTICES

I bought a replacement ice maker. When it arrived it was the wrong part. I contacted GRP for a refund. Genuine Replacement Parts asked for a photos of the part and the Make and Model sticker on the appliance. I sent the information. It took some time due to Covid-19 restrictions and some miscommunication. The refund was eventually denied. The excuses offered were that I ordered the wrong part originally and took too long returning. Seems like 'isn't able to' means 'someone doesn't want to' in this case. Every time I contact your company it's just another reason why my case doesn't yet warrant a refund. It's just indecent. GRP stonewalled, that accounts for the length of time it took. And, perhaps I did order the wrong part. That's beside the point. If GRP can't afford to exchange a part or refund a mistake, then they cannot afford to be in good business. I strongly encourage you to seek parts elsewhere.

We had an event coming up and our ice maker malfunctioned. Searched online for the parts over the weekend, and paid more with this company due to their shown delivery date. Time was important. Genuine Replacement Parts said the parts would arrive Wednesday. Big joke, and in my opinion the site is intentionally misleading customers as to delivery date. They didn't even ship until Tuesday and then sent a notification that "Fedex" had told them my order would be arriving late. Tracking shows there were no issues with Fedex, just that GRP lied about when the parts would arrive. Took a full week after my order as they shipped it the slowest way possible. When contacting Customer Service as they missed my needed timeline by a mile, I was sent a cut and paste statement from deep on their site saying they weren't responsible. Extremely poor customer service. I should have searched BEFORE I ordered and I would have seen the warning from the Better Business Journal about their pattern of issues. Never again!

BEWARE before you buy! If for any reason you have to return a part, other than it was their mistake, you'll end up paying a lot more than you thought for a return. I bought a part for $110.89 + $6.99 shipping + $8.59 tax = $126.47. It cost me $39.46 to return the package. I was bound by their policy which required a tracking number, or you would be responsible if it was lost. That ruled out RTS (Return to Sender if you don't open the package.) I could have done RTS because I tried canceling it before it shipped and I never opened or defaced the package. So, you better follow their rules. Money is tight during this pandemic. We live on my husband's meager social security. I asked if Genuine Replacement Parts could at least refund part of the shipping cost as a gesture of kindness during these times. They told me it cost them a lot more for the shipping than what they had charged me. I found that very hard to believe. Should have never asked. I finally got my refund which was less than the actual price of the part - $109.89! Do the math: $165.93 - $109.48 = $56.45. It cost me $56.45 just to "not do" business with them.

Looked up a model number for a part for my dishwasher was directed to a specific part. Ordered it and it was not the correct part for my dishwasher. I asked to send it back for a full refund and was granted the request. Soon to find out Genuine Replacement Parts charged me a 25% restock fee anyway. They advised me that there is a 25% restock fee on all non defective products. But they have no answer for me when I ask about there false advertising on products that would fit. Ive been back and forth with them for about 6 emails 6 chats. Its getting me nowhere. They dont even have a customer service number and now I see why. READ all these reviews basically sum it up, dont ever return something to them they will scam you out 25% resrock fee. If you have to return anything just say it was defective then and only then would they give you a full refund and Im not even sure about that. This business should be sued for the valse advertising on products and are able to pretty much rob you out of they 25% restock fee. Its like ordering a pepsi getting a sprite then returning the pespi and they say 25% restock fee. I was better off keeping it and selling it on ebay. THEY ARE THIEFS! Waste of time, money, and energy.

I ordered a part for our Samsung frontload washer as the glass just exploded. I order the new glass and while I was taking the door apart, I noticed the inside plastic door cover had some stripped screws and broken of screw holes. So I typed in my part number DC63-00890A... Their website provided three pictures one of which was the door ring I needed, or at least I thought that was the right one. Genuine Replacement Parts shipped it to me and when I received it, I noticed it doesn't match up to the original one. So I got online and typed in the correct number again which I got the same result DC63-00896B ($44.89), which is what I ordered. I then emailed customer service and was dealing with Christian. I sent it back UPS as that's what they provided a return label. After 8 different emails and a phone call, I was advised it is their website that provided the wrong number and they would waive the restocking fee (25%). That was on January 6,2015. The product was received back on January 15,2015. I waited until January 27,2015 to follow-up on the refund. Christian via email told me it takes 7 to 15 days for the refund. I waited until February 6,2015 to again follow-up. I was then told by Christian that a refund has been processed. I then sent an email back asking if they refunded to the card or if they sent a paper check. I was advised they refunded the card. That's fine, so I checked my bank account and NOTHING! I sent another email to Christian asking how long that takes as he said it was refunded February 6,2015. He then said it can take 1 to 15 days depending on MY financial institution. As I scrolled down that response, I noticed he slid in there the amount of the refund...$24.24. Wait, I was told by Christian the restocking fee would be waived. So, I called Christian and was conveniently wasn't available. The woman who took my call while I initially apologized for my anger, was very rude about me having to pay the restocking fee that Christian said would be waived.

WARNING: DO NOT ORDER FROM THIS COMPANY.

I ordered a water filter mount for my refrigerator and it took almost a week to get to me because my unit number got omitted from the shipment, even though it clearly showed on the invoice. Upon opening the box, immediately realized it was the wrong part. Somehow a single letter in the model number had been changed from my order to the actual invoice so the housing I got would not fit my fridge. I immediately emailed them to see about an exchange. Genuine Replacement Parts replied and informed me they don't do exchanges. That I would have to send the wrong one back, at my expense, and process an order for another one. Meaning I would have to ultimately have to pay over $25 in shipping for a $50 part. Unacceptable! The most amazing thing is how worried they were that I return the part in the undamaged original shippers box!

As it stands now I just paid $12 in shipping to return the housing on top of the original $8 I paid to begin with. So I am out $20 in shipping for nothing. I sent the tracking number to them and Angie replied telling me that they will inspect the part upon its arrival and from there it will take 10-15 days to process my refund, provided the item passes inspection. I never even opened the plastic packaging so I don't see why it wouldn't, but who knows. Either way I will purchase the product elsewhere now.

I have ordered my spare part on March 03,2021.
The item was wrong, therefore I have requested a replacement for the proper part that I had already purchased twice from them. After 29 e-mails, pictures Genuine Replacement Parts couldn't open, pdf files the couldn't read, yesterday (April 15...) they advised as follows" From the
Item's cost, we typically charge a $5 restocking fee on items priced
Under $100. In your scenario, supposing we charged you a $5 restocking
Fee, your refund total (tax included) would be about half of your
Initial investment; however, taking into account what you would spend
On shipping the item back to GRP, which we estimate to be what you
Paid for shipping, your refund would be offset to an approximate third
Of the initial cost.
We notice that most customers become very upset once they learn their
Return is a fragment of their initial investment by the time they
Receive their refund on purchases under $30. Many even say they wish
They would have gone another route by trying to resell the part on
EBay"

I would never buy anything anymore from this vendor.

The vendor is not transparent about their business model. I thought I was shopping with a small mom and pop parts shop in Florida. Genuine Replacement Parts promised two day shipping and that seemed reasonable from FL to VA. Their price was $20 higher than other vendors but those vendors were showing longer shipping time. The repair was urgent, so I paid the higher price. The confirmation was from the format of the small vendor. Then it turns out they are a nationwide retailer, probably of parts from China, with 3 warehouses. My part was now shipping from Ohio and it took 4 days longer than promised. They did answer two emails and promised a further answer which did not arrive. The part arrived on a Saturday, postponing the repair til Monday, requiring me to abort Easter to prepare. So, I did get a part. It appeared to be high quality. It was installed. They really should have suggested I order the belt with it. Luckily the repair guy had one that fit. I paid more for my part than I needed to, waited longer for it to ship and waited a week more to get the washer back in use. I am still working down the piles of laundry that accumulated. So you decide if you want to work with them.

I placed an online order and their system glitches during the checkout process. We caught this before the part even delivered to us! We tried to email them and explain the error! The emails we received in return were very rude, unprofessional, and undeserving! We advised the color sent to us was white but we had ordered blue. We received an email stating that we ordered the wrong number and it was our mistake, which by the way is very unlikely! Our reply was simply "Can it be rejected when it arrived here and sent back? Or what can I do. We didn't realize it gave the wrong number." In return we received "You would need to accept the part and open up a return. If it is refused you'll be charged fees and it would most like result in denial of refund as we process our returns from another center. In summary, there is a 25% restock fee, shipping costs are not refundable. All items must be in new, unopened and unused condition. Trying a part constitutes as a used part. Additionally, we have a no return policy on electrical/electronic items." We requested to send the part back at our cost and not pay a 25% restocking fee. The reply we received was "You were already informed in a previous email that the error is yours. Usually if you make an error, you try to be nice about it to work out the problem. Asking is better than demanding. Since you insist on demanding, then let's dispute. We will work with our accounting dept who also works with a collection company on this issue and Genuine Replacement Parts will forward all emails to the dispute company once we recieve it. There will be a 25% restock. There is NO mistake on our end. So even to get a refund partially you still need to return the part, and then get hit with a restock. Good luck to you!". We will NEVER use this company again and I wish I wouldve read the reviews prior to our purchase.

I live in Alaska. For whatever reason, there are still companies in the US that don't seem to realize that Alaska has been part of the US for 50+ years and refuse to ship to our state. I place an order on Dappz and the order was accepted, including the address and zip code that clearly indicated it was going to Alaska along with an extra shipping fee to sent the part FedEx (which, by the way, comes to Alaska as well) and my credit card information. The next day I get an email saying Genuine Replacement Parts cancelled the order because they don't ship to Alaska. When I try to contact them, I find out they are totally "electronic" so there is no phone number to call. I was forced to do a live chat where the operator abruptly put up a link to their "policy" and disconnected the call. Totally convinced they went electronic because their phone was ringing off the hook with dissatisfied customers.

On November 23rd, 2020 I was trying to find a part for the GE Stand-up Washer Dryer Combo that I have and I am speaking to a guy on the online chat. The guy gives me the part number for what he thinks I am ordering. The item is a replacement tub for the washer part of the unit. I order it through them online. The tub gets here and it's the wrong tub. Genuine Replacement Parts charged me 36$ to ship this tub and so I call them an let them know that it's the wrong tub and that I would like to return it. They said, "you ordered the wrong tub'. I told them that I ordered the tub by the number their chat window assistant gave me. They tell me, "We do not pay for the shipping on the return if you ordered the wrong part". I tell them it's their guy who gave me the wrong information. They didn't care at all and said they are not paying for the return label to send it back. Not only that, they tell, "If you return the item still it needs to be sent to 775 Tipton Industrial Dr, Suite F Lawrenceville GA 30046". I said, "But that's not where I bought it from why do I have to send back to an address that is further away than the return label on the package". (The item was sent from 3410 Davie Rd Suite 403, Davie FL 3331) They tell me, "that's just our return policy". I said, "Let me get this straight. You not only had me pay shipping from Davie, FL on this incorrect item, but now you want me to send it back to Lawrenceville, GA with my own money because your chat window guy gave me the wrong part number? They said, "We do not pay for return shipping if you made a part number error". I repeated, "your guy gave me the number and HE was incorrect". They said, "Sir, we have reviewed the note on this purchase and we can't find anywhere where he gave you the wrong part number. You gave him a model number and he told you the part number for that unit and it is correct". I said, "Well then way doesn't this part fit my model if it's correct. It does not fit in the Washer like it's supposed to. Not only that but I am not even wanting to return it, I would like to EXCHANGE it. It turns out that I need the transmission part on the bottom as well". They say, "Ok let me look up that part for you". I give them the model number again and after about 5 min, the they come back on the line and say, "I am sorry sir, but we don't make that part". I said, "so you make the tub, and you make all the parts, for the transmission, but you don't make the tub with the transmission?" They said, "We do make all the parts, but you'll have to buy them all separately". I said, "well do they come separately or together because I have seen other online sites that sell the entire unit as one". They say, "Well we don't do that here, Sir". I said, "Ok, so you want me to pay for shipping an item back to you at a different address than it came from, after your chat guy gave me the wrong part number, and you also won't exchange it for what I need?" They said, "We don't pay for the return shipping label when you order the wrong part number". I said, "I ordered what your chat guy told me to order". They said, "I am sorry, Sir. That is our policy".

So, I bite the bullet and I take their return instructions to the post office because they said that it MUST have a tracking number and a copy of the purchase invoice MUST be attached to the box, in the original box. Well thank god I didn't destroy the box. So, I box it up and take it to the poste office where I have no idea what it might cost to ship it back to that other address. I get to the front of the line after an hour and they say, "This box is too big to send via Priority Mail". I said, well how do I need to send it. They say, you'll have to send it FedEx or UPS. So I call Genuine Replacement Parts back and tell them that the package they sent me was too large to send back via Priority Mail. They did not care in the slightest. As a matter of fact they top it all off, by telling me I ordered it back in NOV, and that you can only return things within 60 days so I have till the 25th of Jan to get it to them. That email came with that deadline date at 5:18 on Jan 22nd on a Friday night, and not a single sole had mentioned any 60 day return policy in all of these conversations. There is not any chance to get it there by the 25th as the 23rd and 24th are both weekend days, and unless it were to be overnighted with FedEx it would never make it in time.

I have filed a complaint with the Better Business Bureau and you should take a look at their rating on that site. It's nothing like what's on google.

Really happy with the glass replacement microwave tray that was ordered. I used the website to help identify the right part. I was a bit nervous because there wasn't a photo, but it arrived quickly and was the exact part I needed. Competitive price compared to other purchase options. Very happy with this purchase and delivery.

Possibly THE WORST COMPANY I'VE EVER ORDERED FROM!
Do yourself a favor - KEEP SEARCHING.
Issues:
1. Wrong part sent to me - their answer, "While the parts may vary in appearance, Genuine Replacement Parts have the same functionality as the original part. The manufacturer no longer produces the original part number and has updated the part to work with more models". Wrong!
2. Getting an RMA # - literally 20 emails later. I sent the part back in the exact same box, packed the exact same way, never installed part because it was completely different than part needed.
3. After returning to them with tracking, no response until three emails later stating - "Once your return has been received, our warehouse will inspect the item(s) to make sure it complies with our Return Policy. Please allow up to 15 business days from the time item is received and
Inspected to process the return. As we are experiencing delays" - Simply ridiculous.

I ordered a stove part from here, even though the same part was cheaper on a few other websites, mainly for the fact that the website states Genuine Replacement Parts use Fedex and UPS and could get it to me in two days. This was for my parents and I needed it right away so I was willing to pay more. However, I never got a shipping notice and when I emailed to ask, I got back a USPS tracking number and another response saying they don't guarantee delivery times. Holly even took the time to copy and paste their whole shipping policy, EVEN AFTER I had said that another part of the reason I ordered from them was because they stated on their website that they use Fedex and UPS for expedited shipments. I know my expereince with USPS these last few months has been HORRIFIC to say the least so had I known they were going to use them, I would NOT have ordered from them; just like a coule of other websites I didn't order from just for the reason that they would be using USPS. It seems that they don't care that they don't keep their word and don't even bother to inform their client if you don't ask them first. Wow. Great service. I won't be ordering from them ever again and I'm sure they don't care or that it'll make a difference to them, but at least I can write about my experience on here and try to get the word out. Stay safe everyone.

Placed my order online for a drain pump for my LG washer, I received a coil and a spring for a GE refrigerator. Reported the issue on the website providing my order # and the order # i received with the contents. The next day i received an e-mail with confirmation that my order had been delivered. I called customer explaining the issue, provided the info again, but Genuine Replacement Parts said i would have to provide pictures and could not take my word for it, I argue for them to check the order numbers that i provided to confirm my info and they insisted i should send them pictures. I offered to ship the wrong parts anywhere or to the right customer but no they still wanted pictures. E-mails back and forth with them sticking to their ridiculous policy. I order from my drain pump from Parts Clinic. I lost my $48 with GRP but i will never order anything from this company again. The worse customer service.

I ordered a part I needed for a refrigerator from Genuine Replacement Parts. The main reason I ordered the part from GRP was because of the speed Genuine Replacement Parts said it would arrive and because they claimed to have good reviews from shopper approved on their site. I needed another part as well and found that one another site and had to pay extra to get it to arrive on the same day. There was urgency to complete the repair because it was a refrigerator repair and we couldn't keep food on hand until repaired.

Unfortunately, the estimated arrival date came and went with no package from GRP arriving. The next morning I contacted GRP asking for a status. I received a response saying they would check on it and get back to me. I did not hear back. The following day I reached out again and they responded saying that the part was out of stock and would maybe be in stock in two weeks. I understand that there can be computer glitches, but it's very frustrating that they did not contact me to tell me the part was out of stock after I ordered. If they had simply contacted me after I placed my order to tell me it was out of stock, then I would have been able to order else where and move on, but because of their inaction, it delayed my project a week while I waited for them to send me a part that didn't exist. They also didn't seem to care about the inconvenience they caused me, they were quick to refund which I appreciated, but they never acknowledged that they had made a mistake, that they should have told me about the issue or even apologize for the inconvenience.

I hope I'm the exception to the rule and that most people have better experiences. But I also realized that it's very hard to leave any feedback for people like myself that have a poor experience(I had to contact shopper approved and prove I had ordered parts) so I went through to loop holes so others would be informed.

I ordered a part based on my model number for my oven. I received the $200 part (plus my payment for the shipping...) and the part is not correct. I let them know within 30 minutes of receiving the part. It's now 1 week later and I am no closer to returning it than I was a week ago. I'm on Maternity leave and this is NOT how I thought I would spend it. I fully recognize we all make mistakes. It shouldn't be this hard to fix it! I attached picture showing exactly how I knew this part wasn't right. My chat with them follows:

March 12,2021

I attached many picture views... the part with blue protective tape on it is the one I just got, never installed. I also attached pictures of the part I needed... and also, a picture of the part you show online, that does not indicate any holes at the top. The part I received does have holes.

Let me know what else you need.

Christine

March 12,2021

Hi Christine,
It normally takes the warranty team a few business days to complete a report.

We will keep you updated along the process.
Thank you for your patience.

- Isaac

March 17,2021

Hello,

I haven't received any updates on this, hoping you guys can help me get this part returned and refunded without much more hassle or financial strain on my end. Please let me know.

Like I had said, I bought this part because it came up as the correct one on the website when I put in my model number. It also looked like it was right in the picture, but it didn't fit my stove. I already paid to have it shipped to me, but I need to be able to send it back and was hoping you could issue a return label.

Thank you,
Christine

March 17,2021

Hello,

We are working to get a call tag sent to you. Have you received that yet in your email?

Thank you,

- Holly

March 17,2021

No, not yet, will it come from GRP Support?

Thank you,
Christine

March 17,2021

Hello,

Thank you for confirming! I will work on getting that to you. It should come through by the end of day.

Thank you,

- Holly

March 18,2021

Hi, sorry to keep bothering you, I'd really love to get this part sent out by tomorrow, but still have not received a label. I'm assuming I won't get refunded until you receive the part back.

Thank you,
Christine

March 19,2021

I have still not received the return tag, can anyone help? I'd love to get this part sent back ASAP.

Thank you,
Christine

March 19,2021

Hello Christine,

I regret not getting back to you sooner. We are still in communication with our warehouse about this. We last messaged them yesterday and haven't heard back since. We expect a response by the end of the day. As soon as we have an update we will be in contact with you.

- Jeff

So here I waited through another Friday, won't hear a word through the weekend, and I get to run around in circles again with them on Monday...

I was looking for a part for my refrigerator and I found this place and I ordered because supposedly arriving faster than any other place Genuine Replacement Parts promised me delivery in 2 business days and I order it, the product arrive on the fifth day, and as I needed urgent I bought it at a local store and I return the package to Dappz, paying for the return and insurance and I told them They says that the return is going to be in a maximum of 10 days, but they never talk about the restoking fee and this store made me a surcharge of 25% of the value of the product parts, the products are not well protected, so it is risking to see as you return to the product since they say that they have to do an inspection before making the return and depends them if they give you or not a refund, I never had seen this surcharge on any another store earlier with a new part without using and returned the next day came. I do not recommend this store because they have a hidden charges and charge you for everything and have a terrible customer service. At the end the cheap comes out expensive I never buy any product in this place. I had a very bad experience with this company :/

I ordered two glass shelves for my refrigerator. Genuine Replacement Parts came promptly and undamaged. One small problem, they didn't fit my refrigerator. I tried to return them, but the cheapest of the two shipping methods (UPS or USPS) was $47. I paid $58 for the two shelves plus shipping and sales tax. Asked them if they would provide a shipping label and they refused saying that shipping labels are only provided when there is a "shipping discrepancy"? WTF? I emailed them and said that Amazon provides return labels so customers can return any item(s) they are not happy with. I guess they don't believe in putting their customers first. Thought it strange that I paid only $8.88 for inbound shipping from their headquarters in Florida and $47 with the same carrier (UPS) to send them to some return center in Cincinnatti, Ohio. I am disputing the charge with my bank.