Home Cinema Center

Unfortunately for me, I have to work to pay for my furniture. This was a big problem for me when shopping with this company as I was told by the first delivery company, after ordering, I had to arrange for delivery of the palleted unassembled furniture before five on week days as there is no Saturday or after 5 delivery options. I don't get out of work until 5 or 5:30. Even then, you just get a four hour window frame not a solid delivery time. In addition, when I contacted Home Cinema for some help with getting delivery set up, I get an email on 12/8 from rep. Kelly saying as of 12/9 I would start incurring storage charges because the furniture had been at the delivery company for over a week. Never mind that I originally wasn't getting communication on my cell number as requested when I was out of town but instead, Home Cinema Center were calling my answering machine at home, when I'm not there. After telling Kelly I was going to make sure I leave a review of Home Cinema for others to read about my experience (lack of customer service) with Home Cinema I get this clause in an email,
"LEGAL NOTICE:
Since you have resorted to a threats and company defamation: Should you choose to make due on your threat, police report will be published for slander, your contact information added to national registries and this case turned over to our attorney for processing of slander and defamation. This will carry a minimum damages penalty of $20,000 and you to appear in SC state court." So, after having received my furniture and it having some damage on both pieces, which I did note on the delivery receipt as instructed, I read their policy on damages and it states you also have to contact them within 48 hours of delivery. I emailed them somewhere around 8 hours too late and as of today have had no response to my email. So, in summation, I can say this; there is no way I would recommend doing business with this company to anyone I know. It would have been much easier for me to deal with a local furniture store and when I checked out the pricing, I could have done that for only $100 more but would have had someone assemble and delivery the furniture without all the hassle. For me this was a live and learn situation.

My recent experience with this terrible company:

I originally scheduled with the shipper to receive the order on 3/2. I set aside a half day to receive the delivery; the shipper did not attempt delivery on that date. I called the shipper the next day on 3/3 and Home Cinema Center offered no explanation and said delivery would be made later that day. They did not come to my property on 3/3.

I then contacted Home Cinema Center the evening of 3/3. The gentleman I spoke to on the phone said I would have to call back the next morning to speak to customer service. He has a distinctive voice. I called back the next morning to speak with customer service; the same man answered the phone and suddenly he reported he was customer service and took down my information.

I eventually received an email from Kelly who had contacted the shipper. Kelly stated that the shipper had attempted delivery and nobody was home. I indicated to Kelly that this was impossible because 3 people were home at the time of attempted delivery, including someone working in the driveway all were expecting a delivery. Kelly indicated that the shipping company had GPS and could confirm it; I asked for a printout of the delivery attempt, in part to help troubleshoot the situation. Kelly did not respond to this request. Kelly indicated that I would have to set aside yet another 4 hours, and pay the shipping company directly for them to make a 3rd appointment for delivery, and that if I did not do so by 3/8 the mattress would return to your store and I would be assessed a large shipping fee and another large restocking fee on the return.

My wife contacted the shipping company on the day of 3/7 to schedule yet-again with the company. In the course of her conversation with the company, the company acknowledged their deliver attempt on 3/3 was made to the wrong property. They were unable to schedule delivery and were to call back that day, and never did. My wife called again on 3/8 and finally scheduled a successful delivery on 3/8.

The mattress arrived in an acceptable condition but did look like it had been dropped off a truck several times. The packaging was barely adequate and the product did have a small scuff of dirt when removed from the wrapping. The larger issue, however, was that the company had sent the wrong mattress. At that point I had had such a terrible experience with Home Cinema Center, and its agents, I gave up.

I purchased a bunk bed for my kids from this website. Delivery was quick and I was excited to put the beds together. The weekend came and when we went to assemble the bunk beds my husband notice the head board was faulty and had come apart. Because we paid so much for the bunk beds I told my husband not to do anything more until I contacted the company.

When the company contacted me back this was their reply:

We have received your claim. It appears the top board on your headboard separated when you lifted/pulled this out of the box. You can correct this by pressing it back together and applying a very small amount of wood glue. Total remedy time is 2-5 minutes. If you have any other questions or concerns please let us know.

I'm sure most people would understand my disappointment, as my husband nor I ever "lifted" anything out of the box (we would seriously have to be 10 feet tall for that to work). I responded with:

My apologies for not explaining to you that we, at no point, needed to lift/pull the product out of the box, as we open the box so the whole product was showing (I can send you pictures if you'd like, as this product is STILL in my front room, in the same condition as I opened it.). The headboard is defective and I did not purchase a defective bed; instead I paid for a new/undamaged bed. Your remedy is not acceptable, as there is no guarantee that it will work/stay together. Also, your remedy time of 2-5 is moot, considering that you are not taking dry time or your response time into consideration.

Let's try this again, this time please offer me a solution, one of which you would be willing to accept if you were in my shoes.

Unfortunately that was on 3/16/16 and I have yet to hear back from them. I am using Paypal Resolution Center to speed up the process, but that can take up to 90 days.:/

Wish me luck.

Complaint Description:
Ordered an entertainment center. Upper was damaged upon receipt and documented with shipping company. Home Cinema Center Customer Service is unresponsive and difficult This company is a nightmare to deal with.

In January we ordered an entertainment center (two pieces). When delivered in March, without any prior notification, one box of two was damaged. One can clearly see two holes, presumably made by a forklift. This was documented on the shipping label, also signed by shipping company. I waited to notify company until we opened it (a couple days), hoping the piece escaped damage. It did not. The front of the top piece, the hutch, was damaged beyond repair. I emailed photos to Home Cinema Center. I never heard back. Periodically I called, but HCC doesn't answer their phones. I understood HCC would need to contact the manufacturer and the shipping company, and assumed Home Cinema Center were reviewing the issue. After 6 weeks, I was growing concerned. I sent *another e-mail with stronger language. I also called during business hours. I was kept on hold until 4:01 and informed that customer service closed at 4:00. Finally, the next day, I received a terse reply from HCC, denying having heard from me or receiving anything. I again provided photos and supporting documentation. When someone responds, the correspondence is barely civil. I can see from complaints here and other places online that this is a pattern and a problem with Home Cinema Center. We need a replacement for the broken piece.

We have all the documentation and photos.

Your Desired Resolution:
We'd are seeking a replacement for the broken piece of the furniture we ordered.

I ordered a dining room table about 3 days ago and just found out it was on backorder until 12/30. I called to find out a little more information, and the man I spoke with was insanely rude. Mind you, I am a sweet, bubbly, positive person, and I never write reviews like this or say anything negative about anyone, but this man completely got under my skin. I wish I had gotten his name. I asked if I was able to cancel the order (very politely), and he basically yelled, go for it! There's a ton of other customers lined up right behind you to buy it. That was just the beginning of his rudeness.

Listen, I completely understand that furniture stores are hurting right now because of the pandemic, but wow - when someone is just asking a simple question to simply find out more information about a backorder, it is completely unnecessary to blow your lid on them. I was absolutely willing to wait until December, but because of that terrible experience, I will be canceling my order.

ORDERED ENTERTAINMENT CENTER 8/8/20. EVERYONE KNOWS YOU MUST PAY FIRST TO ORDER ONLINE OR ORDER DOESN'T PROCESS. RECEIVED IMMEDIATE CONFIRMATION EMAIL FROM COMPANY, AND ALSO CONFIRMATION EMAIL FROM PAYPAL, WHO I PAID THROUGH. ONLINE ITEM STATED IT WAS IN STOCK AND WOULD SHIP IMMEDIATELY WITHIN A FEW DAYS. A FEW HOURS LATER, MY HUSBAND WASN'T SURE THIS WAS THE PIECE HE WANTED, SO I WENT TO SEE IF I COULD CANCEL, BUT IT ALREADY STATED ORDER PROCESSED AND NOW CAN'T BE CANCELLED. IT WAS 7 AM. THE WEBSITE SAID YOU MUST CANCEL BY 1 PM. I ORDERED AT 3 AM, IT'S NOW 7 AM, AND IT'S ONLY BEEN 4 HOURS! WE DECIDED TO JUST CONTINUE WITH PURCHASE, THOUGH HAD CONSIDERED CALLING COMPANY. I RECEIVED ANOTHER EMAIL 8/13 STATING IT HAD SHIPPED AND WOULD DELIVER IN 8-14 DAYS. I WAS THINKING I SHOULD BE GETTING IT AT THIS POINT. I READ THEIR POLICY ABOUT RETURNS AS I ALWAYS DO, AND IT SAID YOU CANNOT RETURN ITEMS OR YOU WOULD BE CHARGED SHIPPING AND RESTOCKING FEE, BUT Home Cinema Center WILL SEND A REPAIRMAN TO FIX OR REPLACEMENT. I INFORMED MY HUSBAND AND 21 YEAR OLD SON THAT IF THE PIECE ARRIVED DEFECTIVE, THEY WERE NOT TO REFUSE DELIVERY, BUT CALL AND INFORM THE COMPANY OF DEFECT. THEY BOTH UNDERSTOOD. WE WAITED AND WAITED... AND... WE CHECKED SHIPPING STATUS CONSTANTLY, BUT NO INFORMATION EVER WAS AVAILABLE. (JUST LIKE OTHER DISATISFIED CUSTOMERS - THERE WAS NEVER ANY TRACKING INFO AND YOU COULDN'T CALL ANYONE.) ON 9/14/20, I GET A CALL FROM THE SHIPPING COMPANY IT WILL ARRIVE TOMORROW - 33 DAYS LATER, NOT 8-14. THE LADY WAS KIND AND SINCE I WORKED AT BROYHILL FURNITURE HEADQUARTERS YEARS AGO IN BOTH DEALER SERVICES AND TRANSPORTATION PART, I HAVE MUCH KNOWLEDGE ABOUT THESE PROCESSES. I ASKED KINDLY BACK IF THEY ALLOW FOR FRONT DOOR DELIVERY AS THAT IS THE ONLY POINT OF ENTRY THIS SIZE PIECE CAN GO THROUGH. I EXPLAINED OUR DRIVEWAY AND FRONT YARD CONNECTION, WHICH IS FLAT, EASILY ACCESSIBLE, AND THE FIRST ENTRY YOU COME. THERE ARE ONLY THREE SMALL STEPS GOING INTO OUR OVERSIZED FRONT DOOR, OUR HOUSE IS VERY OPEN AND PIECES CAN GO RIGHT INSIDE. SHE WAS GRACIOUS AND SAID NO PROBLEM AT ALL AND WOULD MAKE NOTES. THE NEXT DAY, I RECEIVE A CALL STATING THE DELIVERY PERSON IS 30 MINUTES AWAY AND IS SOMEONE THERE. I SAID YES, MY SON IS, I'M AT WORK. I RECEIVED ANOTHER CALL 30 MINUTES LATER WITH A WOMAN DEMANDING ME TO GET OUTSIDE AND OPEN MY GARAGE DOOR. BAFFLED, I REALIZE WHO IT IS, AND CALLED MY SON IMMEDIATELY ON MY OFFICE PHONE, WHILE STILL ON MY CELL WITH THIS WOMAN. SHE IS RANTING TO OPEN OUR GARAGE SO SHE CAN PUT THE FURNITURE IN. I SAID NO MA'AM THAT CAN'T GO INTO THE GARAGE THERE AS THERE IS NO INNER ACCESS FOR IT, AND HAS TO GO THROUGH THE FRONT DOOR. SHE SAID NO, IT IS TOO BIG AND MUST GO THROUGH GARAGE. I SAID I KNOW IT'S BIG WHICH IS WHY IT CAN'T GO THROUGH THE GARAGE, THERE IS ONLY A NARROW STAIRCASE THERE WITH A NARROWER HALLWAY, THUS IT CAN'T GET IN. SHE CONTINUED REFUSING, SO, BOTH MY HUSBAND AND SON CAME ON FACETIME SO WE ALL COULD SEE WHAT WAS GOING ON. WE NOTICED SHE HAD DRIVEN HER TRUCK TO THE OPPOSITE SIDE OF THE HOUSE INSTEAD OF RIGHT IN FRONT WHERE WE ASKED AND ALREADY UNLOADED THE PIECE. SHE WAS ONLY ARGUING BECAUSE SHE WAS TOO LAZY TO LOAD IT BACK UP AND DELIVER IN FRONT WHERE THE NOTES SAID. SHE THEN STARTS PRETENDING SHE CAN'T UNDERSTAND ENGLISH AND SPEAKS SPANISH. MY HUSBAND AND SON, BOTH FLUENT IN SPANISH, CONVERSE BACK. CAUGHT, SHE CONTINUES PRETENDING BUT DID PUT THE HEADQUARTERS ON THE PHONE. AFTER REFUSING TO DO AS ASKED, HEADQUARTERS SIMPLY SAID THEY CAN'T KEEP WAITING AS SHE IS A CONTRACT DRIVER SO WE WILL HAVE TO REFUSE DELIVERY. WE SAID 6 TIMES, WE AREN'T REFUSING DELIVERY, THAT IS THE FURNITURE COMPANY'S POLICY AND WE WANT THIS PIECE. WE INSISTED WE WILL NOT REFUSE DELIVERY AS THEY ALREADY TOLD US IT COULD BE PUT THROUGH OUR OVERSIZED FRONT DOOR. I TRIED TO CALL HOME CINEMA CENTER IMMEDIATELY. A MAN PICKS UP THE PHONE SAYING HOW CAN I HELP YOU. I SAID I NEED TO ASK ABOUT AN ORDER I PLACED. HE SAID IS SOMETHING WRONG. I SAID THE DELIVERY PEOPLE WON'T DELIVER. HE THEN ACTS LIKE HE IS AN AUTOMATED CALL AND SAYS, "YOU HAVE REACHED HOME CINEMA CENTER, OUR BUSINESS HOURS ARE 9 AM - 4 PM EASTERN STANDARD TIME. THANK YOU FOR CALLING." I WASN'T PLAYING THAT GAME, SO I SAID, DID YOU SAY YOU CLOSE AT 4 PM. HE DIDN'T RESPOND. I SAID AGAIN, DID YOU SAY YOU CLOSE AT 4 EST? HE SAID, YES, YOU'LL HAVE TO CALL BACK ANOTHER TIME. I SAID, OKAY, I'LL CALL TOMORROW. I CALLED WITH MY HUSBAND ON THE LINE AT 9:45 AM TODAY. IMMEDIATELY THE MAN ASKED WHAT THE PROBLEM IS. I SAID WOULD YOU LIKE THE ORDER NUMBER OR SOMETHING TO HELP YOU KNOW WHAT I'M TALKING ABOUT. HE GOT VERY RUDE, AND SAID WHAT'S YOUR PROBLEM. I TRIED MULTIPLE TIMES TO REASON, BUT AMONG OTHER RUDE THINGS HE KEPT INTERRUPTING SO I COULDN'T SAY WHAT I WANTED OR NEEDED. I SAID, I'M TRING TO EXPLAIN, YOU KEEP INTERRUPTING, YOU WON'T LET ME TALK, I DON'T KNOW WHAT YOU NEED FROM ME, BUT I CAN'T GET MY POINT ACROSS. HE SAID HE DOESN'T HAVE TIME TO DEAL WITH ME AS HE HAS 15 OTHER CUSTOMERS WAITING. I SAID SIR, YOU ARE DEALING WITH THIS CUSTOMER AND I JUST GOT ON THE PHONE 2 MINUTES AGO. IF YOU DON'T HAVE TIME, THEN PLEASE GET ME A REPRESENTATIVE, SUPERVISOR OR OWNER WHO CAN HELP ME. HE STARTED BELITTLING ME AND CALLING NAMES. THIS IS 2 MINUTES INTO THE CALL! THERE IS NO NEED FOR WHEN WE HAVEN'T EXPLAINED YET. IT WAS RIDICULOUS, UNEDUCATED MIDDLE SCHOOL DRAMA. I SAID MY HUSBAND IS ON THE CALL WITH ME, AND WE WANT TO LET YOU KNOW WHAT HAPPENED. FROM BEGINNING TO THE END, HE CALLED NAMES, WAS EXTREMELY RUDE AND ARROGANT, AND THEN SAID WE REFUSED DELIVERY. A FEW MINUTES LATER HE CHANGED HIS STORY SAYING THE PIECE NEVER WAS DELIVERED AND STILL IN PROCESS OF DELIVERY SO NOW WE ARE LIARS ABOUT SAYING IT WAS BEING DELIVERED. HOW CAN A PIECE BE REFUSED IF IT WAS "NEVER DELIVERED YET?" THEN HE THREATENED US WITH A LAWSUIT - REALLY? FOR ASKING QUESTIONS... AND WE STILL HAVEN'T EXPLAINED THAT THE PROBLEM ISN'T EVEN HIS FAULT, BUT THE DELIVERY COMPANY'S. HE THEN HUNG UP ON US. I CALLED BACK 8 MORE TIMES. HE PUT IT TO VOICEMAIL. I CALLED FROM MY OFFICE PHONE AS I KNEW HE WOULDN'T RECOGNIZE THE NUMBER. HE ANSWERED AND PUT ME ON HOLD FOR A BIT. WHEN HE CAME TO I ASKED CALMLY IF HE WOULD LIKE TO HANDLE THIS PROFESSIONALLY, AND AM PUTTING HIM ON NOTICE THAT I WAS RECORDING THE CALL. I SAID WE NEED TO SPEAK KINDLY AND PROFESSIONALLY, AND I WOULD LIKE RESOLVE, BUT WILL NOT TOLERATE ABUSIVE NAMECALLING. HE LISTENED FOR A BIT. I EXPLAINED THE SITUATION AND THAT IT WASN'T HIS FAULT, WHICH IS WHY I COULDN'T UNDERSTAND HE GOT SO UPSET WITHOUT LISTENING. HE IMMEDIATELY GOES BACK TO ATTACKING, SAYS I WAS ON A THREATENING RANT FOR 20 MINUTES. I INTERRUPTED AND SAID THE PHONE SAYS 10 MINUTES AND VIDEO RECORDING SHOWS 10 MINUTES. HE TOLD ME TO SHUT UP SEVERAL TIMES. I ASKED HIM NOT TO SPEAK TO ME LIKE THAT AND ACT PROFESSIONALLY. HE THEN SAID IN THE LAST 20 MINUTES ALL I DID WAS CONFIRM REPEATEDLY THAT I DIDN'T PAY FOR MY PURCHASE, AND HOW DO I EXPECT SERVICE FOR WHAT YOU DON'T PAY FOR, OR WHY WOULD I EXPECT DELIVERY ON SOMETHING I WON'T PAY FOR. I HAD ENOUGH! (HOW DO YOU ORDER SOMETHING AND GET CONFIRMATION ONLINE IF YOU DON'T PAY?) I LET HIM KNOW I WILL DO EXACTLY AS HE PREVIOUSLY STATED AND FILE A LAWSUIT WITH DAMAGES AND MEET HIM IN COURT BECAUSE I AM DONE WITH THE ABUSE AND ACCUSATIONS. I DID PAY FOR MY PURCHASE, HE STOLE MY MONEY AND MADE PROMISES HE WON'T KEEP, AND I HAVE FULL DOCUMENTED PROOF. I INFORMED HIM THAT I DON'T TAKE THIS ABUSE FROM ANYONE, THOUGH HE MAY BE USED TO GETTING AWAY WITH IT. HE CONTINUED TO SPEAK DOWN AS IF WE WERE STUPID, SO I EXPLAINED THAT WE AREN'T THE UNEDUCATED TYPE, AND MY SON IS AN IVY LEAGUE SCHOLAR THAT HE HAD SPOKEN ILL ABOUT, MY HUSBAND AND I BOTH EDUCATED, HE WITH A DOCTORATE, AND HE COULD STOP IT. I FIGURED IF HE KNEW WHO HE WAS DEALING WITH, HE MIGHT STOP. NO, HE WAS SO ABUSIVE, HE DIDN'T CARE OR HAVE THAT KIND OF SENSE. INSTEAD, HE KEPT ON UNTIL I SAID SIR, I HAVE DOCUMENTED THE SITUATION WELL, AND I DON'T COWER TO ABUSE. HE SAID I'LL HANG UP ON YOU. I SAID NO NEED, AND HUNG UP ON HIM. THIS MAN IS MORE THAN LIKELY OPERATING A SMALL DEFUNCT BUSINESS OUT OF HIS HOME (POSSIBLY MOTHER'S BASEMENT). FROM WHAT IT APPEARS FROM OTHER REVIEWS HE DEALS IN OUTDATED, DAMAGED, OR MISFIT FURNITURE. I WISH I HAD RESEARCHED THIS MORE BEFORE PURCHASING - AS I TYPICALLY DO. IF ANYONE HAS ANYTHING ELSE TO ADD OR MORE INFORMATION, I AM OPEN AND WILLING. BUT AS EVERYONE BELOW HAS PREVIOUSLY STATED, THIS PLACE NEEDS TO BE SHUT DOWN. I AM ETHICAL AND PROFESSIONAL IN ALL MY DEALINGS, AND I DON'T HAVE TIME DEALING WITH ABUSIVE PEOPLE, NOR WILL I COWER TO IT.

UPDATE 9/22/20: I RECEIVED MY FURNITURE, ENTERTAINMENT CENTER, YESTERDAY, 44 DAYS LATER. I NEVER ONCE MADE A CALL TO CHECK ON IT OR HOUND HIM. THE ONLY CALLS EVER MADE WAS TO EXPLAIN THAT THE DELIVERY COMPANY WOULDN'T DELIVER THE PIECE, BUT WE FOLLOWED HIS POLICY. THE VERY DAY AFTER THE DISGUSTING ORDEAL ABOVE, I RECEIVE AN EMAIL STATING "LEGAL NOTICE" ACCUSING ME OF REFUSING DELIVERY, AND I HAVE 24 HOURS TO RESCHEDULE OR NO REFUND WILL BE REISSUED IN ACCORDANCE WITH THEIR TERMS AND CONDITIONS. FIRST OF ALL, LET ME SAY, DON'T BE FOOLED! I HAD ALREADY BEEN IN CONTACT WITH THE DELIVERY COMPANY, AND SPOKE WITH THE KIND LADY AGAIN, AND SHE APOLOGIZED FOR THE MESS AND SAID THEY WOULD SEND SOMEONE DIFFERENT OUT TO DELIVER IT PROPERLY. IN HIS EMAIL, HE SPEAKS FOR THE DELIVERY COMPANY, WHICH I TOLD HIM HE HAD NO RIGHT TO SPEAK FOR ANOTHER COMPANY. HE ALREADY VIOLATED HIS OWN TERMS, AND HE WANTS TO ACCUSES ME OF VIOLATION. HE HAS NO PROOF! IF YOU HAVE WELL DOCUMENTED PROOF OF EVERYTHING, YOU DON'T NEED TO COWER TO THIS FOOLISHNESS. NOT ONLY CAN HE POSSIBLY LOSE HIS BUSINESS, HE COULD END UP FINED OR SUED, OR POSSIBLY JAILED BY A JUDGE FOR PRACTICING LAW WITHOUT A LICENSE BY USING "LEGAL" TERMINOLOGY AND MISREPRESENTING HIMSELF OR HIS COMPANY. HE THEN WENT ON TO EXPLAIN THAT MY ORDER WOULD BE SENT TO LEGAL AND COLLECTIONS TO PROCESS ACCORDINGLY. WITH THIS, HE WAS MESSING UP MORE. HE GAVE ME MORE LIBEL TO CRUSH HIS BUSINESS AS HE TOOK MY MONEY ON 8/14/20 OUT OF MY ACCOUNT AND DID NOT DELIVER PER HIS OWN WEBSITE TERMS AND PROMISES. NOW HE WANTS TO THREATEN AND HARRASS? I SENT HIM A CAREFULLY WORDED EMAIL ASKING (AND HOPING) HE WOULD DISCONTINUE COMMUNICATION AS HE CONTINUED THREATENING, HARRASSING, CALLING NAMES, LYING, ACCUSING OF NOT PAYING FOR WHAT I ALREADY PAID, AND MUCH MORE. I GAVE NOTICE THAT ANY FURTHER COMMUNICATION OF THIS NATURE WOULD BE TAKEN AS HARRASSMENT AND I WOULD PRESS CHARGES. I ASKED HIM TO CONTACT HIS ATTORNEY AND LEGAL DEPARTMENT AND COMMUNICATE TO ME THROUGH THEM TO DISCUSS BUSINESS. A SMART PERSON WOULD LISTEN TO THAT AND NOT JEOPARDIZE THEIR BUSINESS. I RECEIVED A REPLY NOT LONG AFTER, STATING SINCE I RESORTED TO THREATS AND HARRASSMENT, HE WAS FILING A LAWSUIT. HE FURTHER SAID I HAD 24 HOURS TO REMOVE ANY REVIEWS FROM SOCIAL MEDIA AND IF NOT, HE PROCEEDED TO TELL ME THE OUTCOME OF WHAT WOULD HAPPEN IN COURT. APPARENTLY, HE IS NOT ONLY A FURNITURE DEALER, BUT ALSO AN ATTORNEY, FINANCIAL ACCOUNTANT AND JUDGE. HE LET ME KNOW THAT THE FINAL COURT DECISION IS I WILL FACE A PENALTY WITH MINIMUM DAMAGES OF $50,000. I HAVEN'T EVEN HAD A DAY IN COURT YET, AND ALREADY THE OUTCOME HAS BEEN DECIDED FOR MY FATE. YOU SEE, IF I BELIEVED ANY OF THIS, I WOULD BE WORRIED. BUT THE BOTTOM LINE IS, YOU DON'T TAKE A BULLY'S WORD FOR IT. I REPLIED I WELCOMED HIM TO FILE HIS LAWSUIT IF HE FELT HE MUST, AND I WILL ACCEPT SERVICE OF PROCESS.
DO NOT BE AFRAID OF BULLIES LIKE THIS. THERE ARE LAWS AGAINST ALMOST EVERYTHING HE IS DOING, AND THAT IS WHAT THESE SITES (LIKE ReviewFeeder) ARE FOR - TO ALLOW PEOPLE TO UNDERSTAND HOW NOT BE TAKEN ADVANTAGE OF, AND WHO MIGHT BE DOING THAT TO INNOCENT CUSTOMERS.
BY THE WAY, I DID RECEIVE MY FURNITURE. IT IS VERY NICE. THANKFULLY, IT IS IN ONE PIECE. THE SECOND DELIVERY WENT WITHOUT A HITCH, AND THE DELIVERY DRIVERS COULD NOT UNDERSTAND WHY THE FIRST ONES WOULDN'T DELIVER AT THE EASIEST POINT LIKE WE ASKED. AS A MATTER OF FACT, THEY EVEN DELIVERED THROUGH OUR FRONT DOOR THOUGH WE SAID THEY DIDN'T HAVE TO. I ALMOST FORGOT TO SAY, HE APPARENTLY CONTROLS THE SHIPPING COMPANIES ALSO, BECAUSE HE SPEAKS FOR THEM. AS LONG AS NO MORE MONEY COMES OUT OF MY ACCOUNT, I'M GOOD. I HAVE WHAT I ORDERED IN ONE PIECE, AND WE CAN PART WAYS. LET'S HOPE!

Please an order for a recliner which came damaged. Took photos of everything and noted on the shipping label that it was damaged. Sent everything to their support email as instructed on Feb 1. Followed up weekly since then and also called several times. Person would initially pick up the phone but would not help and just keep telling me to send an email the support email. When I tell him I've been doing that, he would hang up. Now when I call Home Cinema Center send me directly to voicemail. I would advise everyone considering buying from them to go somewhere else. It's not worth the frustration. Seems like a fraudulent deceiving company. I bet most of the positive reviews they've gotten are probably fake. Absolutely terrible experience. I've also submitted a claim with BBB regarding this and so have several other people. Anyone can go to the BBB website and read all the similar experiences others have had with them.

I bought a bunk bed for about $800 that arrived with the major piece broken (splintered wood). I sent my first email requesting a replacement with all the information Home Cinema Center required including pictures and receipt on September 3,2016. They did not want to do a complete return and replace of the entire item, like Amazon would do. They wanted to fix the broken part. After 26 emails, numerous phone calls, contacting my credit card company, waiting patiently for the "technician" to come fix it (which never materialized because there isn't one in my area-I even found one myself in a different town to ask his opinion as to whether it could actually be fixed-he wasn't sure), and contacting the manufacturer directly regarding warranty, this is the response I got on Dec 9,2016, after I refused delivery on the piece they finally sent me (and which I refused to pay shipping on-again). To clarify, I had referred to the broken piece as "headboard" the entire time. The pictures I sent referred to a broken "headboard." No one ever communicated to me that it was not considered a "headboard."

"The piece you requested was the headboard. The headboard was sent. It is with RL Carriers and will remain there until 12/13. If you do not schedule pickup it will be disposed of on 12/14. We are sorry that you did not request the part that you had intended however all emails with you clearly confirm this piece. We will not blindly ship furniture around the country at no charge and be held accountable. If you want the new box you have specified the charge is $468. Please call to make your purchase. "
Your claim has been closed.
Thanks,
Ania
Home Cinema Center
*******056

So I was supposed to buy the piece all over again!?! They tried everything to avoid shipping me a replacement piece, and 3 months later this is what their solution was; because they couldn't bother to look at the pictures I had sent or communicate with me in a respectful way and ask for clarification before sending something out. After this email, I called and spoke with the man (again) who I'm sure is the same rude man others have encountered and respectfully requested my replacement part and that I was not going to pay for the replacement nor shipping. He's the only person you can talk to. Ania probably doesn't even exist, because I was never able to talk to her.

During all of this, I became worried about my dealings with this company, so I belatedly looked it up on BBB. This is what I found:

"This business notified BBB serving Central Virginia on April 19,2016, that the business has moved out of BBB Central Virginia's service area and is now located and operating in Myrtle Beach, South Carolina.
According to information in BBB files, this business is no longer in business."

So I sent Home Cinema Center an email including the BBB's write up and that, "I would like to know if this information is true and if that is why I am not being contacted?" No response to this. No surprise.

In conclusion, the furniture Home Cinema Center sells can be bought at a number of legitimate sellers that treat their customers with dignity and respect. The furniture is not the problem, this company is. I regret giving my hard earned money to this unworthy company. I did finally receive my replacement, but the few dollars I saved by buying from them were not worth it!

I've always hated going to the store and so when Internet shopping became a "thing" I was one of the early adopters. I buy almost everything I own online, even my groceries. So when I bought my first house recently, I thought I'd try shopping for my furniture online. I went to several different sites, even some well-known sites including a certainSwedish furniture maker. I initially had ordered some bookcases first with this company, and it arrived. Unfortunately, when I was trying to put the shelved together, it turns out there were no screws included with my package. I called up their customer service and Home Cinema Center arrived over nighted from the company. So I later searched and found a nice platform bed, and I thought I might as well spend a little more and get the set. I finally got my new bed (and bought a mattress as well) and loved it. Two great experience's with HomeCinemaCenter. Thank you!

I bought a double-wide electric recliner in gray with separate motors to control the head and foot. The price was good a few dollars less than others. Any savings got eaten up by the cheap delivery the offer and having to hire workers to move it and set it up.

Home Cinema Center said two week delivery but I ordered it July 19 and it arrived on August 11th.

When the recliner arrived it was the wrong color - dark brown instead of gray - and instead of having two motors, it had none.

I was smart enough to use Paypal so they couldn't just stiff me, but they are trying anyway. They told me that I have to pack and insure the recliner and ship it back to them or I don't get my money back. If this were my error, I would have no problem shouldering my responsibility, but this is their error and they want me to make myself whole on their behalf and at my own expense. I say NO! I say this is not my job.

In point of fact, they now owe me storage charges for this unusable recliner! I am going to have to escalate this through the credit card company because I need a resolution and these people have a constant busy signal on their telephone or I get sent to voice mail to which no one ever responds.

Paypal has said they will escalate this to the fix-it team and so I will see what they will do. In the meantime, it is a health issue for me since the doctors have told me I need to sleep sitting up and I can't get a new one in here until this one is vacated. I hate that this foot dragging company is messing with my health.

I was in search for a sectional couch. Stumbled upon Home Cinema Center. I searched for price (lowest to highest). The lowest price I saw was $79.00 for a red leather sectional. Of course, I was very excited! I made the purchase and waited the 2-3 business days to receive my couch. 3 days went by... so I called to check the status. Guy says my ordered was cancelled but I'd sure received a confirmation that I was charged $79.00... however it didn't appear on my bank statment (thank goodness!). Guy says "You never ordered anything"... even though I had an order # and everything, of course at the time I was thinking it charged me. Went back to the website to see if I missed anything, didn't see the fine print on the side bar that you had to "ADD" to the order... yeah it was not obvious at all.

Anyways, I didn't get a pleasant or comfortable vibe from the customer service rep, who I spoke to twice each time I called. He was very short and very unconcerned. Didn't make me feel like that was a business I'd want to give my money to. So, I won't be giving it another shot. Just will from now on go with business I can trust and are well-known.

Terrible... Terrible... Terrible Customer Service... Very Unprofessional. I was just hung up on after calling to inquire about a sofa that I ordered nearly 2 months prior. I was told that the sofa would take nearly another 3 weeks to be possible delivered since it was backordered. No one and I mean no one even bothered to reach out to me to let me know. I was anticipating a delivery call this week and even made arrangements with my neighbor to receive the item. Home Cinema Center are advertising merchandise that they do not have and will have you waiting endlessly for items that will simply never be delivered. Heed my warning... pay a little extra and buy from a reputable business. I wish I could give this place zero stars... seriously this place is the PITS... and if there are reviews on here that say "excellent" and "great buying experience," I'm certain they were written by one of the clowns who hung up on me.

This wood accent sofa set from HomeCInemaCenter exceeded our expectation since we ordered in online without looking at it. It is better then the pictures Home Cinema Center had shown and the quality is really good. The neutral color would match almost any decor and if you add throw pillows on it becomes like a show piece. The high back matches the height of my sofas so everything seems uniform height in the room. I would highly recommend buying this company

They ship direct and very fast. They also offered a better price and definitely better sales and customer service. It took ashley 2 days just to return my call and during that time I had already purchased the same furniture for better price and it was already shipped by the time ashley sales dept called me back.:-). Great experience buying from HCC and will buy again from them in future.

We purchased a 2nd home and needed to buy furniture for every room. We purchased the dining room set and server from this company. The furniture arrived minus two of the hostess chairs. We had it documented on the shipping paperwork that Home Cinema Center were missing and the shipping company confirmed. We immediately reported it to the company via email and phone calls. They would not speak to us on the phone. After trying to correct their mistake for 2 months we finally had to deal with it through our credit card company. Once in the dispute stage, they called us liars and said we were fraudulent people just trying to get furniture for free. We spent over 30k furnishing our new vacation home. This particular transaction was the worst part of it all. Thankfully, the other furniture was purchased through different companies. Never in a million years would I do business with this company again. I was insulted and horrified by the treatment we received.

DON'T MAKE THE MISTAKE WE DID AND READ:

Ordered a over sized sofa chair on Jan 23rd. Received email on Jan 30th stating that the chair had shipped and to expect phone call with in 5 to 7 business days to set up delivery in our area. We were never contacted so called shipping company for status. After a wild goose chase to track down chair we were informed that the chair was never shipped, was sitting in warehouse entire time. Home Cinema blamed the shipping company, shipping company blamed Home Cinema, nobody wants to take blame for mistake.
After nearly a month from purchase, the chair was delivered. This is what Home Cinema Center do not communicate to you and this is how they get you. The Driver will "drop off" the item. The Driver will not come inside home. Driver was 2 hours late from 3 hour wait window. By the time he showed up to house it was 730pm and was dark. You must sign for the furniture but what they fail to tell you is that when you sign the delivery slip you are signing that the item is in "good condition" (in print so small unless you have a microscope you will not see it." You are expected to FULLY INSPECT the item, meaning, completely unwrap it, check every nook and cranny, sit on it, use it, make sure all parts are there BEFORE you sign and BEFORE driver leaves. This is unrealistic for several reasons. A throughout inspection could take hours to see all damage. Drivers are on a schedule and want to "dump and go" second if you are a petite female like me, in this situation the chair was bigger then me, was wrapped like a mummy and was so heavy could not be lifted to inspect underneath. Unlike every other purchase where a delivery slip signature simply states that you received the shipment, this deceptive trade practice indicates that once you sign, you are releasing them from any liability unless you specifically write on the box the item is damaged, broken etc.

After driver left, it took almost an hour our to fully unwrap chart only to find that the chair was broken in 2 pieces. Contacted the driver he stated that he is"just the driver" Contacted Home Cinema within an hour of drop off. Instructed to send and email with pictures. Pictures were taken, emails were sent. No response from company. The person who answers the phone at Home Cinema Center, is also the same person who is the operator, customer service representative, manager and president…it's a one man show and a joke of a business!
We had to get the credit card company involved to finally get a response. We were given a choice of returning the chair and paying for shipping and a 20% RE-STOCK FEE, even though chair was damaged or have someone come out to "repair" the chair. In short, we are stuck with a broken chair that we paid $800 for. A costly mistake on our end for not making the driver wait 2 hours so a military inspection could be performed before signing. Yet after speaking with others who were in the same situation and did everything according to protocol ex": call within 48 hours, write "damaged" on delivery slip, take pictures etc they still were not resolved with a refund or new chair so I'm not confident had we handled this differently we would have been compensated anyways. Home Cinema said they would pay for repair. They sent a repairman, he said it would cost $325 and upward and Home Cinema stated after the fact that they would only cover $125 of the repair. Our plans for ordering the matching sofa and loveseat from Home Cinema end here. Save yourself the time and headache and go to a reputable business with customer service.

Placed an order for a couch & Ice Tub (random, I know) on 9/06/2019. Couch thankfully arrived in good condition, the delivery company was amazing. Home Cinema Center are the politest people in the world and the total opposite of what you will get at Home Cinema Center. After 3 weeks I called to see if I could get the tracking numbers for the ice tub, I was told by a rude man that would not give me his name that I would be contacted in 48 hours with the numbers. Then today I called and got the same rude man (who I asked if he was the owner, he said no) he said customer service responded to me in an email. When I asked if he was the owner, he hung up on me.

I checked my email and wow they gave me a credit for. 52 NO that was not a typo, 0.52 cents stating that the tub is no longer available. They have a promotion stating that if you purchase more that $1,500 in products from them you get 5% off your order. They sent the couch (free shipping) didn't send the $11.25 tub that charged me $19.71 to ship = Total cost $30.96 and gave me a credit of. 52 cents stating that since they didn't have the tub (still showing available on their web site) that my discount drops to 3% and that warrants the. 52 credit to my card.

Horrible customer service, and dirty play will have me leaving this review everywhere I can to warn others. So thankful there was nothing wrong with the couch, as this company would be a nightmare to deal with.

We order a Hillsdale dining set from HCC Furniture. Home Cinema Center had the best price for the dining set we were looking for. Our order was delivered within the week that we ordered it. Unfortunately, Out of all the products that I have ordered, I've so far only had one piece of furniture come missing the connecting hardware And the parts process was super easy. We contacted HCC Furniture's customer service department about our problem. Debbie, in customer service, was very understanding and apologetic that we had a missing part. She contacted Hillsdale Furniture right away and within a week we had all the nuts and bolts., shipped to us from the factory.

We are so glad we purchased from HCC Furniture. Our purchase was shipped quickly and our problem was handled above and beyond our expectations.

Four thumbs up to HCC Furniture!

Fauna & John

I have pretty much furnished my condo with HCC products. (I tried to include pics with this review: the hammock-chair, tv stand, bedroom set, popcorn machine are all from HCC. Their prices are very good and Home Cinema Center frequently have sales so I can't complain. They ship when they say they will, and the products often arrive a bit earlier than the due date (aka you aren't waiting forever for a product). Out of all the products that I have ordered, I've so far only had one piece of furniture come missing the connecting hardware And the parts process was super easy. I took a photo of the instruction, sent an email, received a prompt response, and they shipped me a replacement piece in record time. Customer service responds to me within 24hours, and their delivery people are incredible. I'm looking forward to doing over my main house and can't wait!

I purchased a twin size bed with six drawers underneath and have to tell you this is one of the best companies I've ever dealt with. Order was shipped and received in the time we were told, and due to our own error, we ended up breaking (dropped down the stairs!) the drawers.

I contacted the company and Home Cinema Center were WONDERFUL, they put an order in for the new drawers immediately and that was it. I offered to pay, they graciously declined even thought it was OUR fault. Wow!

The drawers arrived damaged, I took photos and emailed them. Again they ordered a replacement, but this time, instead of sending just the drawers they sent an entire new bed. I was absolutely amazed at this incredible kindness especially in a recession!

No one could beat their price and quality. Yes, the bed is REAL wood, not pressed particle board, and it's beautiful. We live in a very rural area so finding furniture out here is very difficult.

I recommend these folks highly and I am very pleased to see their rating here is very high. It is well earned and they deserve it in my book. HCC exceeded my expectations completely, I would be happy and confident to do business with them again.

I picked this online furniture store because Home Cinema Center had the Curio that I had been searching for... I place the order and later when I went to review my order, it said the order was processing to be shipped and I could not change order at that time... After a couple of days past I went back to see if there was a tracking number... That was no tracking number, instead the item said on back order and it won't be shipped until the following month... I didn't want to wait so I called customer service to request a refund... He answered me shortly, saying, if you want a refund, send it to our email thanks for your cooperation and hung up the phone... I called back asking for more details he gave me another short answer and hung up the phone again... I called you back a third time asking for customer service and the same guy answer the phone... I asked him if he had a problem with me wanting a refund on item they didn't have in stock and I also added, you don't have to be so damn rude... the lowdown blankety-blank hung up on me again... I've decided to report them to the better business bureau... Do not shop this website ( HomeCinemaCenter.com) if you do, beware...!

DO NOT ORDER Anything from this scam company! Believe all the other rotten reviews! 4 MONTHS ago I ordered a $2300 entertainment center that Home Cinema Centers stated was IN STOCK. When it didn't arrive I emailed them for an update. No reply. So I called and the same RUDE guy that other reviewers describe nastily told me I was on a list to be contacted. When I asked for clarification, he barked "No need for explanation" and hung up on me. REALLY?!? As this creep is still advertising the unit as being IN STOCK - I phoned the manufacturer who informed me the factory is CLOSED and the earliest the unit would ship is April, 2022 - a YEAR after I placed my order! Save yourself the misery & order your furnishings from a reputable company - not this flim flam sham operation!

I've made several orders from this site and had great experiences every time. First time was for a set of recliners which we had delivered in about 7 days or so with UPS. Home Cinema Center brought them into our garage which is their typical delivery location.

The next time we ordered a bedroom set & sectional. There was a free promotion at the time for free shipping, which we received on the entire order. Since this was free, we decided to upgrade to white glove delivery by phone. Customer service was very helpful, and placed the order for us. This was a nice treat, where a 3 person crew took everything off the truck, moved around our old furniture, and disposed of all the packaging. We were missing hardware for the bed, which was sent out and received a couple days later.

Excellent experience all around. Thanks!

The furniture I purchased, I'd been wanting from the first time I saw it (roughly about 5 years ago), and mostly everywhere else either discontinued it, had it priced way too high, or didn't have all the pieces, but Michael and your HomeCinemaCenter really came through! I had to wait a very long time, due to the pandemic and the delivery company coming out of New Jersey not being allowed into NYC, but when I got it, and it was put together,

I was in AWE! I love my set, and have already picked out the set for my spare room! I preferred for them to take the money up front (I even asked them too) so that I wouldn't accidentally spend it *because of other obligations), and Home Cinema Center did, leaving me with the comfort of knowing when the time came, there
Would be nothing in the way between me and my furniture! The white glove delivery company they chose were as exceptional as their company!

I've already told my sister about HCC, but from now on they will definitely be my first priority
To purchase any furniture! HCC and Michael, YOU ROCK! I'll send a picture when I get the other pieces and complete the set!

I wish I could give them ZERO stars! The worse company EVER! Placed an order back in March called in April I gave them the order number and I was told someone will call me within 48 hours nobody called back so I decided to call back AGAIN... Home Cinema Center told me the furniture is backorder till June... i was like ok... then, called back two days ago. Similar situation... gave them my order# and was told - someone will reach out to you within 48 hours... nobobody called... I called today guy asked me about order number I told him I called two days ago and I just need to get the update now. He was so rude. I told him I would like to cancer my order. He just said. Your order was cancelled and he hang up on me! I was checking the status week ago and it looks like it was cancelled back then and nobody informed me about it. NEVER BUY FROM THIS COMPANY! EVER!

I ordered a recliner that I had been saving up for over 2 years. I don't have much money. Life is hard for me. But I need that particular chair for the depth because I sleep in a chair. I have a bad back and can't sleep in a bed. My chair arrived 2 days ago. Came in 2 pieces. No damages, but when I put it together I realized it's the wrong chair! I called to speak with customer service, i eplained what happened and he rushed me off the phone. He wasn't even listening to me. He literally started fussing at me. I guess Home Cinema Center do not have a return or exchange policy. If you receive the wrong item, then that's just tough. I have been crying for 2 days now. I could never order from them again. Now I've gotta look for a chair from somewhere else because I need one bad!

Ordered a piece of furniture from this company online. Was supposed to receive it before Thanksgiving and the shipping company Home Cinema Center contracted with said their truck broke down and couldn't deliver. Six days go by and they finally deliver the box. The box had a 2' rip down the side and it caught my attention. Upon further inspection the furniture had a hole punched in the side. The item never made it off the truck and was returned to shipping co. I signed paperwork damaged, not recd. Tried contacting HomeCinemaCenter.com, left a message on a voicemail, John, hung up on my wife when she was trying to explain what happened, he also hung up on me today when I tried to call (also continued to speak over me while I tried to explain I wanted a refund for nondelivery). We will be doing a charge back from our CC company ASAP. There are plenty of other retailers online that provide excellent customer service, stand behind their products and value their reputation. DO NOT USE THIS RETAILER if the last three items are important to you.

Ordered an upholstered leather office chair $400 and a $1000 desk. Chair arrived badly damaged and desk came with wrong parts, couldn't be assembled. I immediately contacted Home Cinema Center to request a solution to the issues at the time the items were delivered and unpacked at about 1230 pm Central Time on 07/25/2016. The packaging for the items was in good condition with no holes, dents or visible damage. Upon opening the box with the chair I discovered both wooden arms on the chair were snapped clear through. One of the chair arms had a sloppy hole drilled through it that looked like a botched repair. When I opened the desk boxes I found the desk was shipped with two left drawer base units and it couldn't therefore be assembled to the desk top. The items arrived at 1200 noon on 07/25/2016. I called the company immediately upon discovery of the issue at about 1230 pm. The man on the phon, Marc was very rude and short with me on the phone, demanding I send him email "proof" to verify my claims. He then hung up on me twice without any explanation of what the return process is or any apology for the defective merchandise. I then immediately send photos of the chair with two broken wooden arms and the desk with two left base units which could not be assembled. There needs to be a left and a right unit to be able to assemble the desk. I called again on 07/26/2016 and Marc again refused to speak to me about how my issue was going to be resolved and refused to even confirm receipt of the photos I sent by e-mail. The company has a 7 day return policy and refused to discuss what will be done to resolve this issue. When asked if Home Cinema Center received my photos he told me it would take three to five days to respond by email. I demanded they pick up defective items and provide a full refund. There has been no response. There are multiple (29) other customers with similar complaints at the following consumer website: https://www.ReviewFeeder.com/reviews/www.homecinemacenter.com Go to One star reviews and you will see a definitive pattern with the same shoddy customer service.

Then when I attempted to post an honest review of their activities on the HomeCinemaCenter.com site, set up for that purpose for its customers it was not posted. Apparently they will only post positive reviews. This is a home based business using a UPS post office box as their business address. All items were paid in full in advance so there is no reason I would lie about having received defective products. This can happen to any distributor but my main issue is with the completely unprofessional and unresponsive attitude by Marc when I attempted to resolve this issue. If possible I will post the photos of the items sent to my house. STAY AWAY, this business does not want to assist you in a reasonable way if things go wrong.

We ordered a full bedroom set to be delivered to our home. The delivery was thrown in our driveway and no one came to the door to tell us it was delivered because we were home waiting for the delivery. Most of the boxes were damaged so we contacted the company right away. Home Cinema Center told us to take pictures and open and check all of the furniture and file a claim with the delivery company. We followed exactly what we were told, when we called back they started yelling at me claiming I didn't follow their directions which is completely false. They said that we would be hearing from their lawyers for "illegally filing a claim" of which they told us to do in the first place. Afterwards their only answer was that was that we would have to repackage, and pay to ship all of the furniture back, which would cost us hundreds of dollars more, and if they felt it was properly sent back we would get a refund. Remember this is the company who is already threatening to sue us for god knows what and they want us to spend a couple hundred dollars more for them to inspect it. All buyers please be aware of this company as this has happened to several other customers here. We sadly didn't see these reviews until it was too late. If you look at the BBB website you will see that they threaten people with lawsuits for bad reviews but people need to know this practice and the pictures speak for themselves.

I originally ordered because the items I wanted said free shipping in 2-3 days. It took almost 12 weeks to get my items. Ok, Covid, I get it. I let that slide. Now, we start to go downhill again. After so many weeks, I finally call to inquire about my order. After being on hold for 40 minutes, a very rude customer service person answers. I explain the nature of my call. He simply says, someone will get back to you within 5 days and hangs up. End of call! Five days later, I get an email that says, my order has shipped. A few days before I received my order, I read thru their "rules". In small print it stated, you MUST write on the delivery ticket that the box is damaged in order for them to warranty. (You are not allowed to refuse delivery) Thank God I read this. Sure enough, when my two boxes arrived, one was severely damaged. It was a cabinet, damaged beyond repair on all four sides. The entire frame was cracked, (it appeared to have been crushed or dropped) I read thru my paperwork and for damages, you have to email. I emailed HCC with their required pictures of the damage and a description of all of the damages. My cabinet was severely damaged, I sent pictures, one of damage on each side, one showing the entire frame cracked, one showing the top, the bottom corner, it was damaged everywhere! Five days later, I get an email that says, "your damage seems minor", here are your options: 1. We will credit you $125 ($829 cabinet) 2. We will repair the item, 3. We will replace with another 12 week wait and you must store the item until your new one arrives. I chose to replace since in my opinion a cracked frame is not repairable. Refund was not an option! Some time later, I get an email that my replacement item has shipped and to check tracking in six days and item will be delivered within 14 days. 15 days later, tracking still says "invalid number" and I still dont have my item. Again, I call HCC, but this time I know how Home Cinema Center quickly speak and then hang up. I explain what is happening, again, the customer service rep says, "someone will get back to you within 5 days". Quickly, i said, wait! I would like to speak to someone please. He says, Ok, i will place you on hold, its a 3 to 4 hour wait, and bam!, he puts me on hold. This is when I left my first review. Ironically, after leaving that review, I received an email not five days later but within an hour! The email said, LEGAL NOTICE, Since you have resorted to company defamation, you now have 1 option. You may remove the social media reviews within 24 hours (11/5 5pm est). Should you choose not to do so, your contact information and social profiles will be added to national registries and in this case turned over to our attorney for processing of slander and defamation. This will carry a minimum damages penalty of $50,000 and you to appear in SC state court. This is a threatening email and I was not intimidated by it, although I think a lot of people probably remove their negative reviews. I, however, decided to remove the review until I received my replacement item. That item was received yesterday and today I am reposting my review. It is not slander or defamation if it is all true. Nothing I said in my review is slanderous. It is fact. This is the worst company I have ever dealt with, they are rude, unprofessional and threatening. I wish I had looked around for more reviews and gone to the BBB. I will NEVER order from them again, and I will surely let everyone I know of my experience with them. Stay away. They are not worth your hard earned money.

Very poor customer service. I reported damage upon receipt of the bedroom suite I ordered. The delivery driver noted on the Packing list that the one piece (dresser) had been compromised and the side was gouged. I took pictures with my phone since neither of us had a camera handy. These pictures showed the damage well enough to ascertain the dresser surely didn't arrive in excellent condition. I was told to take more pictures, of the whole dresser... with what? My phone? I told them I don't have a camera so now I need to go buy a camera and I best hurry up if I'm going to make their deadline. I told them Home Cinema Center can come take all the pictures they need, just contact me first. Now I'm being told if I file claim they will sue me with a civil suite... now that's customer service! They're a scam.