Home Depot

Our experience with this HD was a nightmare and we ended up canceling our flooring job a month and a half into it. The people in the flooring department do not know how to process there orders and installs correctly and wasted a lot of our time. We got a measurement done and I received a 22 page. Pdf estimate that only stated, let me know if you have any questions. I waiting 2 days thinking Home Depot would call and go over the 22 pages they sent but no call, so I called HD and talked to Sasha, the lady who helped us originally. She said she didn't know why I got that and that we had to come in and go over it and pay for the order. My landlord and I went in the next day and it took an hour to pay for it because neither Sasha or the customer service ladies knew how to process a payment correctly for $6300! Isn't this what they do every day! We were then told they had to order the flooring and they would call us when it was to be delivered. We were told the install would take a day, that we could leave the product in the garage once it was delivered and the we only needed the threshold delivery for this reason. We were also told that the installers would move 6 items per room. (this is random but important later). We were then ghosted for a month until they told us the trim we wanted wasn't available so we had to pick a new color out. It took them a month to tell us this! My wife went to the closest store where the flooring associate was rude to her to the point that she left and went to the next closest store. They picked out the new item and the associate called the Truxel store to let them know. The Truxel store never even added that item to our order after my wife wasted 2 hours doing what they asked. I tried following up with the flooring department 3 times, the first time customer service bounced my call around for 20 minutes, the second time I was on hold for 30 minutes then the last time I was on hold for 10 minutes before I gave up.

I called corporate on a Friday to see if they could help because we were having nothing but problems. The man took my info and said someone would call me back in 30 minutes. The next day I called again as I didn't hear anything back and I was told they had no record of my call, but that she would enter my info and have someone call me back on Monday. Tuesday I one again called cooperate and was told the lady from Monday did not process my call correctly and that it would still be another 24 to 48 hours before I received a call back. We then finally got a call for delivery and set it for Monday June 28th and the Install was set for July 14th. The installers stated we had to keep the product in the house, that it would take 3 days to do the install and that they would only move 2 items per room. This was a major issue because it contradicted what we had been told and my wife and I both work and cannot just take 3 days off to babysit the installers. Also, if my wife was home in the morning when they came, as we had planned for the one day, she would not be able to move all the items out by herself as we were told 6 would be moved per room. At this time I was still waiting for a call back from cooperate hoping we could resolve some of these issues but still had heard nothing back. I received an email on Sunday stating we had our set delivery for the next day and that it was a threshold delivery and it defined a threshold delivery, to the outside of the house. Again this was a problem because I work mornings and only my wife is home and she is not responsible to bring all of this in the house. I called the Truxel store and asked for a manager. I spoke to Butch and explained everything in detail also stating that we don't even have a delivery time, we had a 14 hour window and that was not going to work. He worked everything out for a set time on Monday and we also discussed compensation for all of this hassle. I asked for half of the install to be completed, about $1500 or I wanted the order canceled because this had been a nightmare. He stated he would only comp up to $500 and that he would have to get with his manager and get back to me.

Monday comes around, ready for delivery and they only delivered part of the order. I didn't call HD at this point because I was just tired of dealing with this and it wasn't worth it at this point. Shawn called me back later on Monday and said all they can do is $500 off my order. I told him they didn't even deliver the whole order and he said we had the rest coming on Tuesday. I explained to him that I knew nothing about this and if that was the case they could have just delivered it all on Tuesday instead of coming twice! He didn't seem to be bothered at all by the incompetence of his employees. I told him $500 was not close to being worth it and at this point I wasn't dealing with HD and wanted to cancel the order. They set an apt for Tuesday (the next day) to pick up the flooring. He was supposed to get back to me on how the refund would be processed, if we needed to go in or if it would go back onto the card automatically. Thursday rolls around and still no call back from Shawn so one again I CALLED HOME DEPOT and asked him how the refund would be processed. He then told me they already issued the refund and emailed me a receipt. In this whole process I must say that the only thing that went according to schedule with no hassle at all was canceling the appointment and having the flooring picked up. They were professional and even called to tell me they would be a little late. I don't know if anyone will actually read this or even care but I care. This should not have happened. I have been a loyal HD customer my whole life, I have spent thousands of dollars there and with the refinance on the house, planned on spending thousands more fixing things up. After this experience, I will never shop at a HD again. My hard earned money will not go to a company that treats their customers this way and are so unprofessional. I now drive the extra 10 minutes to Lowe's and will be going there tomorrow to get the process started on our flooring along with the bathroom remodels.

Originally I tried to post this review on the HD website but it was denied saying it did not meet their ‘guideline' requirements. After reading the requirements, that was a load of bull and nothing I said was on their list of things not to say. They don't even want honest feedback from their customers!

First I called after the materials, vinyl flooring for the master bedroom were delivered by Home Depot. Their scheduler from the Venice office, Ken was too busy to assist me and told me he would call me later in the day. I called around 3:30 and he firmly told me that he would call me at the end of HIS day which was 6 pm. He did call me before 6 pm only to inform me he still did not have an opportunity to schedule me. Finally, by mid-morning he called me and said an installer would be there the following day. Prior to this install, I was told that I would have to handle any electronics and mirrors. I agreed.

The installer showed up, I showed him the room and all the materials delivered. Next I get a call from Ken who tells me that everything has to be removed from the room. I told him that was impossible and no one said this was a requirement. I told him Home Depot installed a new floor in the spare bedroom in June and the furniture was just moved to one side and then the other as the floor was installed. I also informed him that I had friends who did not move all their furniture from the room prior to installation of laminate. He continued to argue with me. Next I knew the installer left without saying a word.

Due to issues with Home Depot I waited almost 5 weeks for this floor. Now I have a partially disassembled bedroom, no installation and unsure what is going on. At no point did anyone from Home Depot or your company ever inform me that all the furniture had to be removed otherwise I would have went with a more reasonable company because moving all the furniture out is NOT an option. Plus I didn't have to move the furniture from the spare bedroom.

I feel completely disrespected by Ken and his installer. They made no effort to work with me. One just made demands while the other didn't even have the courtesy to speak with me.

I have a call in with the local Home Depot manager in hopes something can be resolved. The manager, Stacy called and told me everything that had to be done in order to reschedule the installation. None of this was told me by either the Home Depot store associate or the rep who came out to measure the floor. So I agreed.

Then the morning of the second scheduled date, an elderly couple came to my home. Once again after being on site for less than 15 minutes they left. The boss, Ken called once again telling me the carpet was too dirty. I told him furniture was just moved and the carpet was over 20 years over. I offered to vacuum it but he said there was nothing that could be done. The Home Depot manager, Stacy also washed her hands of it.

So I was left with product and a completely disassembled room once again. I contacted American Trust Wood Flooring who came out and did the job without moving any furniture from

After researching washing machine prices and reviews, I proceeded to the Home Depot located at Jantzen Beach in Portland, Oregon on 08/30/17, to purchase an LG machine. Upon contacting the appliance salesman, I purchased a machine. The salesman was polite and helpful. During the transaction, he explained the rescheduling of delivery process if needed, which involved calling a 1-800 Home Depot number or getting on line. Both were printed on one of the receipts.
Upon returning home, I discovered I needed to change the delivery date. I called the 1-800 number, 4 times and each time after key pad transferring to multiple extensions, following electronic voice directions, I was electronically hung up on. I then accessed the Home Depot website recommended by the salesman and discovered in order to reschedule, I had to call the same 1-800 number that hung up on me. Frustrated, I called the North Portland store, I called their number 3 times, and via key pad/electronic voice instructions, I was transferred to the Appliance Dept. and was put on hold. I held for at least 1min. Each time, and gave up to redial. I then called the main number again but this time I pressed the extension number to access a general sales person. When that sales person answered, I explained my frustration. She advised she just saw the appliance salesman and would find him for me. She then put me on hold. The salesman I purchased the machine from answered. I explained my frustrating attempts to reschedule the delivery date. He subsequently called an unknown Home Depot number and was able to reschedule for me. I was told someone from Home Depot would call me the day before delivery to confirm following day delivery. The delivery date was set for 1 week. The day before the scheduled delivery, a person who claimed to be from LG called and left a msg claiming due to a shipping error, the machine could not be delivered for another 3 days and left a 1-800 customer service number. On the day before the delayed delivery, I waited for the Home Depot call that was to confirm the following day delivery. By 1:00, I called the 1-800 customer service number left by the LG person, being I hadn't heard from anyone. I discovered it was a Home Depot number. I was told the delivery would be made between 12:00 and 4:00 the next day. I was also told the delivery person would call 1/2 hour ahead of delivery.
On the day of scheduled delivery, I received a call from the delivery person who claimed he was 1/2 hour away. One hour and twenty minutes later, the washer finally arrived.
I cannot believe how disorganized Home Depot"s customer service is. Because of the runaround and delays, I'll never buy another appliance from Home Depot.

We purchased a range from Home Depot a couple of months ago. We could finanlly afford the top of the line oven/range I always dreamed of. My husband and I both work, but we took the day off when Home Depot were scheduled to deliver it. I was very excited about the new features. But the delivery guys looked behind our oven and said we did not have the correct outlet, and an electrician needed to fix it. So they took the range back. No one told us ahead of time that there might be an issue with the outlet. Couple of weeks passed before an electrician could be scheduled to put in a new outlet, and cut the cord off our old range. We had already scheduled delivery the following day, since I knew I could not live without a range for more than a day. The delivery company called and confirmed the date and time. I stayed home from work that day, but they never showed up. I called Home Depot customer service, and they called back and scheduled another appointment for the following week. The delivery company confirmed the delivery date and time, the day before. This time, my husband stayed home from work. The truck came but the range was not in the truck. They said they were here only for a service call. We explained the situation to them and to Home Depot customer service, who scheduled us yet for another delivery date the following week. The same thing happened again; the truck showed up with no range. By now we were furious. I had lived with no range, eating from microwave or spending money to eat out. Meanwhile we used up 4 vacation days to be home. We spent many hours on the phone explaining the situation to Home Depot, so they finally suggested we cancel the transaction and repurchase the range. We made an appointment with the sales person at Home Depot. They assured us that all the information about our purchase was in their system and they only needed to refund our account and redo the sale. We scheduled a delivery date. My husband stayed home again, and received the range. When I came home I realized the range was a lower model than I had ordered, one with $200 less retail value. I was very upset. This oven did not have the special features I wanted, but I couldn't face going through all of this process again. I had already spent over a month without a range, and I had no confidence they would get it right, if I tried to exchange it at this point. I just had to accept this purchase. So, my husband went to Home Depot and received $200 refund. At the end, it took Home Depot about 6 weeks to deliver the range, and even then I am still stuck with lesser model.

Home Depot will send you in the mail a variety of tempting offers. For example USE THIS COUPON to get 10 percent off on your next order! Sounds good but really it's good for them. First of all even if you have excellent credit their interest rate is the worst over 25 percent. That coupon is only good if you charge on their punitively priced credit card.

This is the type of business practice that keeps poor people poor. NO Social conscious. We need to stop this kind of behavior. This is unacceptable.

The small print tells the story, that the discount is only good good on one item, not your shopping cart that day, and there is a ceiling you can't get more than a 200 dollar discount.

One of the tricks Home Depot use so that you can't get that full 200 dollar discount is when they issue you a credit card and HONEY it doesn't matter how good your credit is they give you a paltry limit of a 1000 dollars. Guess who else does that for the same reason? AMAZON credit card. This is the worst chicanery. I recommend you all cancel your Home Depot credit cards. What is the point of paying so much interest?

When I went to purchase a high ticket item and handed them the 10 percent off coupon, they used the coupon but miraculously my order was canceled. NO more coupon. It was spent. So when I went to reorder it was a nightmare. The Home Depot store agent said she would handle it herself not to worry. She would wait a few weeks speak to her manager and input the discount. Never happened.

The only time it pays to use the Home Depot card is when they have the 6 month offer. But you must read small print and make sure you pay it off before the 6 months is up. Make sure you don't buy anything else on that card. Make sure they raise your credit limit to a reasonable ceiling. They are in bed with Citibank. If you have a Citibank card or any other card you might go down the list with them of all the interest rates you have that are probably 7 percent less. Tell them your line of credit and you remind them of your glowing credit score.

I am surprised this is legal. I will be doing more research into this and I will hopefully have an update.

I am still still struggling to get the store manager, Kathryn to resolve this issue from the Fones Road Home Depot. Apparently the managers Home Depot don't think they should be involved in fixing my issues and are very stagnant at responding to my correspondence. Below are the problems I encountered with romanoff renovations and now waiting on the results of a professional inspection to be completed.

I would not recommend doing any business with the Romanoff Renovations office out of Tacoma, WA which receives most if not all their contracts through Home Depot. It started with the leadership sending one man to do a job of tiling 1200 square feet in five days. By midway point, you could see the deterioration of the quality of work. I sent pictures and a letter to Romanoff and Home Depot with my concerns and received no response after five days and once I sent another email to follow up I finally received a response. Romanoff scheduled an inspection in which Jeff, the field operations manager showed up and appeared to be disrupted by coming out and acted very unprofessional and did not even bring any tools with him. I was under the impression it would be a complete inspection of the job lasting up to two hours as described by their person who scheduled the appointment.
I walked him through the house and his words were What you got? Or What else you got? So we didnt get a warm feeling our concerns would be properly addressed or resolved. I stressed several times on the disbelief of only having one person do such a large job and there was no quality control from neither Romanoff Renovations nor Home Depot during or after the project was complete. I also mentioned that none even bothered to call me to address my concerns to resolve the issues at hand and asked that someone in management call me with the outcome of the inspection. Jeff looked me in the eye and said I will be calling you with the update myself. Two days later a receptionist calls to schedule an appoint to fix one tile and I responded that Jeff was supposed to be calling me with the update and Im waiting on him to contact me. The receptionist relayed I refused to schedule an appointment so I went back to Home Depot to resolve this issue. I called back to Romanoff Renovations and requested to speak to Jeffs supervisor twice and was told Jerry was out of the office and he is very responsive and will call back soon, I never received a call from him. Jeff called me to conduct a reinspection with a Home Depot manager which I had to cancel last minute due to a delay in my daughters flight arrival due to the Canadian fires and rescheduled the inspection for August 25th 2017 as I thought.
On Wednesday August 23,2017 I called Romanoff Renovations to confirm the time of the inspection and they had submitted it as an install and I corrected them saying it was supposed to be an inspection done by Jeff and a manger from Home Depot and the receptionist said she would have to pass this to Jeff and he would call me the next day due to being gone for the day. I received no call from them on Thursday and was expecting Jeff and the Manager from Home Depot to show up for the inspection on Friday August 25th, 2017 to have an installer come and say he was here to install one tile. We explained to him that we werent prepared for that work and had company over and were expecting an inspection. I called back to Home Depot and continue to work with them to resolve our issue but without this Company. Save yourself the headache and hire professionals that will do it right the first time! I never heard from Jerry Ozburn, the installation manager.

If I could give them 0 stars I would. 3 weeks ago I purchased a washing machine from Home Depot. Little did I know that Home Depot farms their installation out to Temco. Temco's installers did not connect the water hose properly to the washer which resulted in 1 inch of water all over the first floor of my condo by the next morning, less than 18 hrs after Home Depot installed the washer. I filed a claim with Home Depot which they farmed out to Temco as the installer. Temco has denied my claim as I don't have 'in the moment footage of the leak" and "tampered" with the connection before they could see it and therefore cannot prove it is their installers fault (ie. First instinct was not to take a photo but to try to stop the water leak and further flooding of my house and getting to my neighbor's house as I live in a condo). This is insane since I never had water in my house before they came and the water was coming from the washer hose!

Home Depot & Temco have been absolutely useless in this process and are taking no responsibility to solve this or take liability for the issue. If Home Depot farms their deliveries out to a 3rd party that is not the consumer's issue and Home Depot should be claiming liability for their subcontractors work and customers should not have to be dealing with their subcontractors who they did not purchase from.

I have over $50K in damages to my home (walls had to be torn out, kitchen cabinets torn out, tiles damaged, all appliances removed) and cannot live in my house properly with no appliances. Over 3 weeks since the incident and I am no closer to a resolution and nothing has been done to get my home back in order.

So note to consumers, buyer beware if you ever purchase anything from Home Depot, they do not know what they are doing for a simple washing machine install and good luck getting them to help you or take liability for any issues they, or their subcontractors, cause. And even if your house is flooding, take pictures and videos "in the moment" or you too could be stuck in this type of nightmare.

We ordered a dozen windows w/installation from Home Depot last month. While things went ok with the sales person who was kind, accommodating, and knowledgeable, the rest of the process / phases went very sour.

We had an absolute horrible experience from the pre-installation to the installation and post installation parts. On June xx, we received a call from a Home Depot staff who scheduled the installation for Thursday June xx between 10 am and 12 pm. The lady repeated Thursday and 10-12 pm several times and so did we when confirming the day, throughout the call. This call was recorded.

However, on Wednesday June 21, we began receiving phone calls from 8:30 am from Home Depot telling us Home Depot were near our house and that we had to let the crew in. You can imagine that we were absolutely chocked and highly stressed as we were getting ready for work and this was not the plan wed agreed on. We explained everyone that there was an error on the scheduling and that they were supposed to come over the next day. The guy on the phone was angry and refused to hear anything we had to say. We called the lady who scheduled the appointment but she wouldnt pick up the phone or call me back. We called the main number and asked the man on the phone to check the recording of the phone conversation scheduling the installation but he refused. His crew called again and told us they were on our porch and had to get the work done or they wouldnt come back. So we pretty much had to let them in. They stormed in the house and started taking things apart and making a mess, without ever telling us what they were about to do.
Due to their scheduling mix up we had to shift shift our entire schedule around. We asked for a copy of the recording but of course they refused to let us listen to it. The crew/installers rushed throughout the installation process, running around like mad people, up and down the stairs, knocking things around, scratching walls, floors, and surfaces around the windows, leaving debris all over and open spaces around the windows (outside parts). Some of them left while there was still lots of work to finish up, leaving 1 guy and myself to clean up the mess. Then the last guy (Matt, the most professional and caring one) had to leave and we were left cleaning up the crews mess from about 5ish pm to 8:30 pm. There was calk on the floors and surfaces, all over the freshly painted deck, debris outside by the porch, scratches on the wooden stairs, wall paint scratched, and not to mention that all the new windows were dirty, covered with grease marks and stains. When we pointed those items out, the responses we got were either: oh we dont do that, we dont have cleaning products, we didnt leave those debris on the stairs (then who did, my house is always immaculate and the debris were dragged around as the crew was running in & out the house, up & down the stairs). Installing 12 large size windows from about 9 am to 4 or so, gives you an idea on how rushed and unfinished the job was.
Anyway, its done now and we managed to get Home Depot to offer a small discount on the already-paid cost, which covers a tiny bit of the damages but its better than nothing. That would have been good enough to move on and forget about it all but the way they continued to handled the situation (lack of communication, being dismissing) was frustrating and totally disrespectful. Their communication line is totally broken: we kept getting calls to schedule a measurement visit after that step had already been accomplished! If you order from them, just keep record of all communication and make sure youre prepared to supervise the work and ask questions before they start the installation.

After having the same washer and dryer for 20+ years I decided to go to my local Home Depot to get a new front loading washer and dryer. I fell in love with a LG set. When purchasing the washer and dryer we decided to open up a Home Depot card to build my husband's credit. We put 1/2 on the card and 1/2 on my debit card. This was on 11/28/20. The sales person who helped us said we couldn't get the washer and dryer until 1/9/21. Though it was over a month away we decided that would be find because we were going to custom build a pedestal for this purchase and I would need a bit to complete that project. We were told that we would get a phone call the day before to give us our delivery window. We never received a call on 1/8/21. I had to call to see what is going on with the delivery. I found out the washer and dryer delivery was now pushed out to 2/17/21! We received no phone call, no heads up. My washer has since quit working so now I do not have a washer. I went to the store to see what we can do or if Home Depot have a comparable set I can get sooner. The sales person said we may be able to get the washer and dryer set in white sooner, but couldn't guarantee this either. The sales person who was helping started talking about their MLK sale deals. I found another set, the date we could get this one was 2/5/21 and that was not a guaranteed date. We decided to get a refund and try somewhere else, however the refund is where it gets super fun.
This is where everything gets super fantastic. We had already paid off the Home Depot card and they froze the account because it isn't normal for people to make a big purchase and pay it off so quickly. I spoke with a manger and he said he would get me a cash refund due to all the issues we had. I was like great this is fantastic. The manager left and 10 minutes later came back and said he cannot give me the cash refund he said he would. It would all have to happen the way we purchased it. The manager also made a comment he would like to see the corporation just do away with appliance sells because his life would be easier if they didn't have to worry about them. This was not professional.
My husband was on the phone forever with the Home Depot card to get it unfrozen to accept the refund. Once he got through they said we have to call back in 2 days to see if the refund went through, but the account will be frozen until the refund pushes through. Once the refund is complete it will be 7-10 business days for us to get a check for the refund. They cannot electronically push the refund back to the bank that paid off the card.
The communication is lacking. While we were trying to work out options with the store the lady in the front let us know that there has been so many issues with appliances and people have been waiting 4+ months for their appliances to come into stock. Had we known this we would have shopped elsewhere or went with another manufacturer. The lady also said that the delivery/warehouse personnel are a 3rd party provider and they are hit and miss with the communication to the customers and there is nothing they can do about it. I would love to know why they are even selling items they know will not be in stock for 4+ months. Why they are doing business with 3rd party vendors that are known for lack of communicating with their customers? All of this reflects badly on them. They did nothing to make this purchase right. I am out a washer and dryer, I have to wait a week to 2 weeks for a refund. All of this could have been okay had honest communication taken place. Once we get the refund we will be canceling the credit card. My husband is a contractor who has many times gone to Home Depot multiple times a day to assist his customers. Because there was nothing done to make this right he will be using Lowe's now for this daily construction needs.
My suggestions for the store to improve:
1. Be honest with the customers. Let them know that the manufactures are being delayed and the purchases can take months to arrive.
2. Do not have sales for items you do not have available to customers. Most of you customers will need the appliances soon otherwise they would not be shopping for appliances.
3. Do not offer a solution you cannot follow through with.
4. Don't blame all the issues on other companies. The people you do business with will reflect positively or negatively on you. If you continue to get complaints do business with another company that can keep YOUR promises.

I wanted a Dishwasher, I got a headache instead.

3 weeks ago I purchased a Samsung dishwasher from the Home Depot. 3 days later, I took off from work to meet the installers and have it installed. Everything appeared to be in order when Home Depot installed it, but later that night I went to do a load of dishes and some error lights came on and the dishwasher stopped working.

I called Home Depot and they agreed to send another one out and rescheduled another delivery.
The installation team came out, removed the old dishwasher and installed a new one. Again, everything appeared to be working. I left and went back to work. Later that evening I returned home prepared to do a load of dishes. 20 minutes into the wash cycle another set of lights comes on and the dishwasher stops working. So I looked in the owners manual and the error code said the dishwasher wasn't getting water. I checked the supply line, it was open and there was water in the dishwasher.

The next day I went to the Home Depot and I spoke to someone in the appliance dept who assured me they would take care of the problem by sending someone out to our home to fix it. So days later I get to take off a third time from work to meet, what turns out to be the same installer who installed the first dishwasher. He told me it was installed properly and that I would have to contact Home Depot. At this point, I'm starting to get aggravated at all the hoops I had to jump thru to get a dishwasher.

So I drove my unhappy butt down to the Home Depot and told them that I no longer wanted a Samsung Dishwasher, that I wanted a different model instead. I was told that I would have to schedule another appoint at my house to return the dishwasher and then purchase another dishwasher to be deliver and yet another date.

I didn't really think it was fair that I should have to take off 2 more times from work to end up with a working dishwasher. So I told Tina the manager that arrangement would be unacceptable. They could deliver a new dishwasher and remove the non working dishwasher at the same time.

I would have been willing to pay the difference for a better model. Apparently giving me a refund and allowing me to pay the difference was against Home Depot's policy. So I had to purchase another dishwasher it was Floor Model Bosch dishwasher. I was assured at the time I paid for it that the dishwasher would be scheduled for delivery as soon as we got back from vacation.

Upon my return from vacation. I went in to schedule the delivery of our new Bosch Dishwasher, when I was told by Tina the General Manager that home deport doesn't deliver floor models. Needless to say I was beyond pissed off at this point. She never made an apology, she just cited company policy. I promptly told Tina that I wanted to return everything and receive a refund.

She quickly passed us of to Tessa a customer service associate who was equally uninterested in delivering any type of customer service.

I then went home and removed the non working Samsung myself (as it was easier than taking another half a day of work off, so that Home Depot could pick it up) retuned and received a refund. Tina the manager took special care to make sure that every hose, nut and bolt was accounted for, but she never once said I'm sorry that you had to go thru all of this.

I own 2 businesses and a put tremendous value in making my customers happy. Over the course of 3 weeks, I have made at least 6 trips to the store and had at least as many phone calls. Each time Home Depot had the opportunity to solve my problem and they chose not to, each time citing this policy or that policy. My problem was that I just wanted a working dishwasher, delivered and installed just like I paid for twice. I didn't ask for anything for free. I just wanted a dishwasher.

If Tina the General Manager of Home Depot cared half as much how I was affected during this process, rather than how Home Depot would be affected. They would still have a customer. I will never be back.

On 7/6/16 I went into home depot and spoke to a young lady named Janice Vara about purchasing a dishwasher. She was WONDERFUL! She was knowledgeable and helped me step by step in the process. When I arrived home I commented to my Grandson about how great my experience was. The next day on 7/7/16, I went back to purchase it and couldn't find anyone in the department or anyone even on the main floor for 20 minutes. Finally a gentleman form another department tried to help me after paging numerous times for an appliance associate. It wasn't his fault but the transaction was incorrect. The installation and shipping was omitted. I called and after being on hold and disconnected for a half hour an associate informed me that I would have to drive there to fix it. That was crazy. After many attempts I got someone who could add it for me over the phone. The shipping and installation was rescheduled at least 3 times after I had made myself available for the time specified. Unbelievable. Once Home Depot arrived late at 7pm I was told that due to my sink setup they could not install it. Again... not their fault. I was never told that there may be a problem with copper pipes, if so I would have looked and told them beforehand. I refused the delivery. I went back to home depot to look again and was informed after all of this time that the measurements of models varied... that would have been nice to know from the start. I had to return that model and the return transaction was just ludicrous. They kept trying to offer me store credit for some reason due to the shipping. But that was paid separate with my VISA, and the original transaction for the device only was on my AMEX. They were clueless and ended up refunding the shipping on my VISA and told me they would mail a check for the AMEX. Why couldn't they credit back my card? This is a violation of your agreement with your merchant CC provider. Today on 7/20/16, I came back to the store and was helped by a gentleman named Tim Jones. He was WONDERFUL just like Janice was my first visit! He devoted an hour of his time for me and I couldn't be happier. So finally I have a dishwasher en-route for this Monday delivery. I really hope that this goes smoothly and your delivery company doesn't waste 3 days of my time costing me money again. So in conclusion, I have had good and bad experiences, but after the huge headache, I will be shopping at Lowes and Sears from now on. It really is a shame. This needs to be looked into because there is so much room for improvement. Your store has so much potential that isn't realized.

Just wanted to let you guys know what was going on and to fix it.

Sincerely.

Tessie Grodzicki

LONG time patron, w/short break some yrs ago b/c cust of svc. Switched 2 Lowe's. Few yrs ago, decided to try HD again. Things at this store seemed better so I cont'd patronizing. This evening I went to HD to purch indoor/outdoor carpet & pvc board. PVC board - helped by "Junior" who deserves 5 stars. Afterward the good experience ended. I walked the store 4 almost 15 mins trying 2 find help in carpet. Finally found a woman who sd the person working that dept was on lunch but shd be back soon. REALLY? Told her I was not going 2 wait 4 an employee 2 get back from lunch - if Home Depot cd not help me, I wd leave my cart & go elsewhere. She reluctantly paged someone (I had previously seen at least 6 employees walking the store- until I needed help). I started back 2 carpet (she didn't tell me 2 wait there or go back to carpet). A few mins later, Todd started walking my direction. I asked if he was headed 2 carpet. He gave me a dirty look & asked rudely "do you want something?" He was wearing a face cover, but it easy to see his dirty look & eye roll. I decided 2 overlook this & go ahead & accompany him 2 carpet. Once there, told him I wanted Elevations - Sky Grey Indoor/Outdoor 12 ft. Carpet. I have purchased this item here b4. His sd he didn't think they hd in stock. I sd web site shows they have 197. Finally, I went over 2 the rolls of carpet, looked up & pointed 2 the product. I sd "it is right there, you just need to roll it down." I was not rude or sarcastic in any way - just trying to point out the did have product. He was not happy. He rolled it down & asked how much I needed - I sd two 14' sections. He asked how wide I wanted (hello - it only comes in 12' widths) & I sd 12'. He sd he was sure they didn't have enough. It was clear there was at least enough 4 one 14' section. He argued he didn't think there was enough - web site info correct as of 10:00 last night & they hd been inundated w/contractor orders. Finally I sd "can we just measure it out & see if U you have enough 4 at least 14'?" Very reluctantly, he began loading into the measuring/cutting device. Another employee came 2 assist (he was polite unlike Todd). They measured the first 14' & started wrapping it. I asked if he cd only wrap the ends instead of the whole thing b/c I would need to fold in half, and Todd turned & gave me the nastiest look you can imagine. He sd it was easy 2 fold & showed by folding one section. I sd "honey that's fine 4 U, but I am not strong (I am also disabled, but did not feel it necessary 2 tell him that) & it would be easier 4 me 2 manage if you left the middle untaped (how hard is that?). He glared at me. The other employee stepped in & sd he wd tape the other end. Todd proceeded 2 throw it on my cart (reg cart-not lumber cart) w/o folding in half. I had to fold it in half - then b/c it was only 1/3 in the cart, I had 2 try 2 lift it on top & hurt my back in the process (the plastic "wrapping" clings 2 cart-doesn't slide). Asked 4 help-Todd ignored me-other employee helped get it on top of cart. I sd it was clear there was not another 14' of this color, but they did have blue in stock, so asked for 14' of blue. When Todd was totaling $, I asked 4 verification it was $168. I mentioned the. 50 per ft & Todd snapped back "we don't sell by the foot, only by the yard." I told him that price per ft & price per yd are listed. He sd the per foot is just 4 your info. I sd you don't have to be a mathematical genius 2 know that price per sq ft & price per sq yd calculate the same (by now I had completely lost my patience w/his rudeness). I told him that he hd been a total jerk since he came to "assist' me. He sd I had told everyone in the store how to do their job. I sd I only spoke to 1 other employee 4 help & he was polite. He then threatened me & sd "irrational behavior is a symptom of COVID19 & we have a right to refuse svc to anyone we suspect of having COVID 19." On my way 2 check out, I asked another employee 2 get me the store mgr. The asst mgr (store mgr not on duty) came 2 the front. I explained what happened & told him I wd likely never again shop at HD. Of course, he was apologetic & sd this was not like Todd at all (although one of several employees I spoke 2 outside when loading my car sd "that's just like Todd." Clearly Todd needs 2 give his job 2 someone who really wants it. HD should not tolerate this kind of rudeness & will lose customers accordingly. Neither Todd nor the woman I asked 4 help know what customer service is. In my over 40 years of being a consumer, this is, hands down, the ABSOLUTE WORST experience I have ever had AT ANY retailer. It takes a lot 4 me 2 complain 2 a manager & even more 4 me 2 post a neg review. Take that how U want.

Be prepared for your nightmare.

I am having the worst experience with home depot appliances. Their service sucks, every one is unprofessional, and don't know how to do their jobs.

I first placed an appliances order H1041-26112 for a washer, dryer, and refrigerator. The first time the delivery people arrived on December 23rd and refused to deliver. Home Depot said that I should reschedule as it might rain, and they will destroy my carpets. I had to travel from next day, and I told them that they should install appliances today but they didn't. I went to homedepot to complain but nobody was there to listen to me. I then talked with online customer support, well they suck as well with an additional 2 hour hold to totally waste your day.

I then tried to reschedule delivery to Jan 10th, nobody called me and I called them to ask for it. I was told that delivery missed me and left a tag but there was no tag. Then I was scheduled for Jan 13 for refrigerator. The freezer wasn't working which I came to know after couple of days and I complained but its still in my home and I haven't received any service. Now the fridge is not working either.

Now about washer, and dryer; delivery company told me that they don't have dryer for me. Do I only want washer or both washer and dryer. I told that I want both. So, they said that they will call me back with more information. Next day I called home depot and they said that my dryer is canceled. I should come to homedepot and re-order it. I went there to re-order dryer. I was told that for now, I should receive only washer, otherwise it will be canceled as well. I received the washer and now waited for dryer.

On 1st Feb (now over 2 months since my order and about 40 days after my original delivery date) the delivery people came with the dryer but said that I need longer pipe, though my order has 8' pipe. They said they don't have them, and took the dryer back to cancel it.

Homedepot is a mess. Please stay away. They owe my money for 3 orders of washer, haven't refunded me yet. Gave me a faulty refrigerator, and there is no service to fix it or take it back. The washer is un-installed and I still haven't got as dryer even after ordering it for 3 times.

I went to Home Depot to purchase a storm door, because mine hit the brick wall during a severe wind storm. This store is on Columbus Blvd in Philadelphia. The woman in the door department named Ronnie helped me. I had to have someone to measure my old door, which turned out to be 36" inches, which is a standard size. A couple of days later Ronnie called and left a couple of messages telling me to come in. There was a little confusion in her voice.
We went into HomeDepot and told Ronnie that we wanted the Anderson door with the retractable screen. I wanted it in black with a nickel handle. She told me that Home Depot had it in the 3000 and 4000 series. The 4000 series doesn't come with a retractable screen. She told me that she was only in that department for 2 weeks and hoped that everything would be ok. She said she wasn't trained and just put in that department. She was in another department for many years.
The subcontractor came to hang the door. Wrong door, wrong color. The color was actually put in as white, but wrong door any way. We told the installer that this was the wrong door. He said he would call Home Depot. By the way, he removed the caulking. Never put in the striker plate and had the nerve to say he knew that.
We went to the store again, but this time a very knowledgeable young man named Joe waited on us. He said there was no problem. He would take care of everything. This is the reason that people would want to come back. The installer called and said he would hang the new door up. He knocked on the door and asked my daughter (I work) where was the door. My daughter said, I thought you were bringing it. He said he would call Home Depot again.
Valerie called and spoke to my daughter and husband. My daughter was with me when Ronnie took the order. Ronnie was there and said I signed off on this and all the would do was have the installer fix the striker plate. She spoke to my daughter like she was stupid and when my daughter tried to explain that Joe fixed the problem. Valerie said, he can't do that because he is not a manager. When my daughter tried to talk to Valerie, her response was if this was wrong, then why didn't you come right back. We did, through the phone and by telling the installer.
Sir/ Madam, people like Valerie shouldn't been in that position and Ronnie should have been trained. I did not order this door. I want the door I asked for and after I've purchased many things, there, but this is it! We asked to speak with someone higher and no one has called us yet.
If this is how you do business, you will be losing a lot of customers. While I was there the first time, a couple came in, patiently waited and asked for there money back because they had the same problem we did; Incompetence! My family runs businesses and I guarantee that we wouldn't be in business too long. This is bad business. Remember, if you are good to your customers in the good times, they will stay with you in the bad times. I want someone to give me what I ordered. Not a run around.

This story happened on May 2nd 2018 and today is May 4th 2018 with no series action by home depot Richmond Hill branch.
The deliver two men came to delivery to the house Im renting the washing machine, the delivery man (tall man) came asking where is the location to install the new washing machine, is showed him the laundry room, he found that the old washing machine was not disconnected from the water inlet and the drainage, so he toke picture of that (like he is waiting to find a problem), then he asked why the washing machine has not been disconnected from the inlet water, is told him is did not know that we have to disconnect it, he said it's in the contract, is told him Im not the buyer Im renting the house, then is told it's fine is can discount it now, he said in angry way, you are wasting our time, we have too much work to do, you should have it discounted it before we come, is said it would not take 3-5 min., so before he brings the new washing machine is had disconnected the old one, so he toke out the old washing machine, is went on the floor of the small laundry room to clean under the old washing machine, when he came in the launder from with the new washing machine and my wife is also inside the laundry room and he was going to put it over my feet (without even asking us to leave the laundry so he can have the free space to enter the washing machine and install it), when my wife asked him to take carry he is going to but it over my feet, then he got very angry and start shooting you are wasting our times, so I started telling him, that is have been doing my best to help to finish your job but is do not work for you to shoot at us, we are customers and we have the right of respect and better behavior, then he left the new washing machine at the door entrance, toke the old washing machine saying you call Home depot to do the installation for you. And his colleague start shooting at me on the street what you did not not correct and you are wasting our time, is told Im trying my best to help to do your job, he said no we are leaving, is told him this would lead that is will complain to the company, come finish your job, he said "Since we came you want us to loss our jobs"!, I told him why do is know you from before?! Is never met you before, your behavior would lead you to lose your job, then the other one (the tall man) start shooting from the door of the track and he ended his shoot with the "F Word", I said to him what did you say start videoing him to say it again, and he would not have the courage to say it again but waived with his hand to go away and is do have the video for that.
I completed for over two time on the phone to Home depot and is went to the store to meet with the story manager and should some sympathy and not happy from what happen, then send to his assistant, she send a complain email message to the delivery company, but up till now (more than 48 hrs.) Home Depot did now do the installation and would not the authority over the delivery company to force them to do the installation today!
This is one of the worst customer service is every faced, they are good in sorry and apologizing but with no action!
Not sure now if Im going to get any apology from the Home depot of the delivery person who told me the "F Word".
Home Depot service might be good in story and after that it's SO SO Bad SERVICE, so if you order any product from Home depot get ready to get the "F Word" on the delivery time!

I went to the home depot store in St. Charles, MO, visited the Pro Desk and ordered fencing for my home. During the ordering process we were told the fence, post and cement would be delivered within 7-10 days. We specifically asked if it would be here before Labor Day... of course, it should be here no later than the 3rd was the response from the Pro Desk Rep.

On September 2nd I contacted the store to make sure everything was in order and was told part of the delivery arrived last Saturday and the fence panels would be delivered September 3rd. My husband and I were going to home depot to purchase more items and decided to stop by the desk and schedule the delivery to the house. But to our surprise the fence hadn't been delivered to the store. When we asked why not the CSR said she wasn't sure why it hadn't been delivered. She contacted the vendor, while we were at the desk, was told, and I quote..."We didn't have enough room on the delivery truck, so we decided to ship it with the order next week." She covered the mouth piece of the phone to tell us what she was being told. When I asked what does that mean and when next week would it be delivered, she asked the vendor and Home Depot responded they didn't know what day next week.

I asked to speak to a manager and Tom came over. We explained the situation, along with the fact that our dogs were being kenneled until the project was completed. His response was he couldn't do anything because of COVID-19 and delays happen. I'm not sure what COVID had to do with a vendor making a decision to not put an item on a truck... but I guess that's everyone's go to defense when something goes wrong now. He then stated he could call the vendor NEXT TUESDAY the 8th to find out when the next delivery would be. Now today was Wednesday the 3rd, why he couldn't call right then and ask, was beyond me. He also suggested he could refund our money, but it would be 3-5 days before it would be applied to our credit card.

It took home depot an additional 8 days to get the fencing delivered to our home and the contractors an additional 7 days before we could get back on their schedule for installing the fence.

Trying to get someone in customer service to understand what an inconvenience the delivery delay had cause was useless. All everyone kept saying was sorry, we understand, sorry... but the apologies were all scripted and insincere. How can you understand when their dogs were not in a kennel for 3 weeks, or their home didn't have holes dug around the perimeter waiting for fencing.

Home depot will never get a penny from me again. I will take my business to Lowes, were they treat their veterans and customers with respect.

Home Depot Appliance Delivery/Exclusive Enterprises

Order refrigerator May 29th, scheduled for delivery July 28th (delays per covid). Received email from Home Depot the day before delivery due, July 27th, that there was a delay in getting appliance to warehouse so now a new delivery date was scheduled for August 18th. Received call from delivery company, Exclusive Enterprises out of Midway Fl (Tallahassee area), on August 17th, we are now scheduled for delivery between 2:30-6:30 pm on the 18th. On the Wednesday the 18th at 6:09 pm got a phone call from one of delivery guys on the truck stating his partner cut his hand and Home Depot were heading to the ER so they could not deliver. He stated he was putting it in the log and I would still get it that week. The next day I called the delivery company, explained the previous night's call and asked when to expect my delivery. Was told they could re-schedule for August 27th at the earliest. Frustrated I called local Home Depot in PC and spoke with a manager in appliances. She tried calling delivery company and got told same thing, they were booked solid til 27th. She explained there was nothing they could do as the delivery company is a third party and they have no control. August 26th Received call from delivery company, again on the truck for delivery for August 27th between 3-7 pm…they were a no show, no calls, no emails no follow-up. On the Home Depot tracking email there is a button to speak to someone, you leave your number and they call right back …the lady I spoke with was able to check the truck log and showed I was delivery #12 but the last entry was at 4:30 and was apparently with the delivery before mine, and by now the company was closed as it is Friday night. I then called the local Home Depot and spoke with an Asst Manager, he stated nothing they could do and no one in store could help again due to them being a third party.

By now I am beyond frustrated…. So come Monday morning I called the delivery company asked to speak to the person who does the scheduling, was told his name is Alex and of course he was in a meeting…requested call back…never received one (surprise- surprise!)
I then called the Home Depot Corporate hotline I found on their web page…rep called delivery company and got no explanation as to why the delivery was not made. She then was told I would be put back on the truck for the next day, Tuesday August 31st for delivery between 3-7 pm again. I explained what happened prior Friday for same delivery time and it appears I am last on the list and when the end of their day comes, they just stop delivering…. So again waited 3-7pm on Tuesday and of course no show, no email no call…

I was more than done…. I proceeded to go into the PC Home Depot and explain my situation and that I am canceling this order! I worked with Customer Order Specialist, Bonny Bentley, she apologized that I had this experience but understood my frustration. She verified on the Home Depot order that I had been scheduled 3 different times and never received the order…. She called the delivery company asking why… the Ladies who answer the calls could not give a reason. She explained to cancel the order and she processed my refund.

Home Depot needs to get rid of this awful delivery company they are using for their appliance delivery, obviously they cannot handle the volume and have no customer service skills. This third party is giving Home Depot a lousy reputation for appliance deliveries. This is also being posted on the delivery company's web -site as well as their Better Business page. They need to find a different line of work. If you choose to order an appliance thru Home Depot, you better pick it up yourself somehow.

Kim L
*******@gmail.com
*******783

I wish I could give this a zero star rating. First off, I have not had this canopy for a year yet, and it has shredded and bent IN THE RAIN. It wasn't a heavy, windy rain either, it was a light spring rain. Naturally, my husband and I were upset, and were fully willing to pay for replacement parts (although normally, home depot is great with free replacements). So I call the home depot Hampton Bay replacement line to see how much this is all going to cost. I thought I could get a cost estimate, and either order parts, or just get a new canopy. Basically after a discussion with a wonderful girl named Danna, I got transferred over to a parts and service rep, who started reading off some prices of how much it would cost to me, and then she says "Oh wait, can I put you on hold for a minute?" I say yes, and she comes back and tells me I need to email all the parts I need, and then Home Depot can get back to me with a cost estimate. I asked why and am told that Mondays and Tuesdays are for warranty issues only, and she can't tell me the prices to save time. I then ask her if the numbers are right in front of her, and she says yes they are, but she can't tell me them. I now would have to waste more of my time emailing the same things that she already knew and had pricing right in front of her for just to have that company waste more time pulling everything up AGAIN, and telling me. Aside from the fact that this policy is absolutely absurd, and that the lady wasted more time talking to me and adding more inconvenience for both parties to the situation, I can't believe that Home Depot could actually treat customers like this. I WILL NEVER BUY FROM HOME DEPOT AGAIN BECAUSE THEY ARE INCONVENIENT, AND HORRIBLE TO THEIR CUSTOMERS. I will be telling all of my freinds and family about this as and encourage them not to buy from Home Depot as well. I told this to the lady I talked to and told her to tell her manager the same thing. Altogether, a horrible product to wear like that in a light rain, and a horrible customer service experience=a lost customer for life.

Purchased 6 appliances and had to wait 4 months for delivery of all items. The people that delivered the appliances are a 3rd party company and not affiliated with home depot. Home Depot pulled up with a rental truck from enterprise. Once the team started to uninstall the appliances there were automatic appliance issues due to water shut off valves not being right next to where the units are located and washer valves. The driver told me that he would put in work order for a plumber to come out and fix everything and since it was considered an emergency the plumber would call me with 48 hours. Fridge and dishwasher left in my garage. This was on a Saturday, so I told the guy when they would be back and he said once the plumber finished they could probably be back out on Monday Tuesday. Monday came around and no one had called. I called and text the delivery guy and never received a call back. Tuesday came and I called the delivery guy again and had to lvm for him again. He called back very unprofessional and rude. He told me he said 48 hours and that no one works on Sundays and that I had to wait, he told me he had never said anything to me about Monday or Tuesday and told me he would never say something like that. He then told me he had to go, he had another customer. I was very upset as to being treated so rudely and I am your customer, when did I stop being your customer? I called home depot and got the delivery team rep. Let her know my issues with appliances, timeframe, delivery driver etc. She gave me the number of the plumber (yet another 3rd party company). I decided to wait till the end of day Tuesday to see if the plumber would call and nothing. I called the plumber and the guy told me that it was a lot of work to do this and he could not come out till Friday 2/12 between 2-5. Plumber also told me the delivery guy had only subd one item to fix, they did not know there was 3. Called back Home Depot and was told they only use this one plumber but if I wanted to I could get the plumbing done with another company but they would not pay for it. I was told that since the plumber was coming out on Friday 2/12 the delivery team would come back out Monday 2/15 to complete installation of the appliances. Friday 2/12 plumber arrives at 3:30pm. He could not complete the work on the refrigerator because he did not have pipes in his truck, not sure how you dont have copper pipes in your truck if you are a plumber. Plumber had said he had been getting home everyday after 7pm and it was Friday so I would have to reschedule to get the water valve put in etc. Delivery team was to be back today 2/15 to install all appliances. My window of this was between 10-2. I get a call at 11 that my delivery/installation was canceled due to extreme weather conditions. I called the number back to get a rep, I was told due to extreme weather conditions they could not make the appointment. I asked what weather conditions, it had been cold but that is all. I could not get an answer and was told they could reschedule me on Weds 2/17 for installation. The call dropped and could not get anyone back on the phone. I called home depot back and was told their systems went down. I got another call from the delivery company saying all appointments were on a one day delay, so everything would be delivered on 2/16. Home depot rep called me and stated that she was not sure what was going on with the delivery company and gave me their number. She said that the delivery companies trucks froze and no deliveries were getting done today and possibly could be done on Wednesday 2/17. I decided to call the delivery company directly. I was told to ignore the call that I got about the 1 day delay, it was incorrect and also to ignore the call I would get later this evening because they are not sure when they can get out to me. He told me he has me scheduled for Wednesday but to take that with a grain of salt because now they have to make up for one day out of service. He said they have to take care of the customers for Tuesday deliveries first before they can do the ones for Monday. He said they dont have enough staff to fulfil the orders and people will have to be squeezed in. So this continues! So with all of this never order anything that has to be delivered/ Installed from Home Depot, if you can not take the products home yourself consider it to be a never ending revolving door. Had to wait so long to get these appliances then have to go thru all of this mess. This is a lesson learned for me and I will never purchase anything from home depot again. I have always gone to Lowes and not sure why I decided to go to home depot, this wont happen again.

I have had a problem with home depot since May 1st of 2020. I came to the store to look for a washer and dryer for Mother's Day and pick out the one for her now I usually don't deal with home depot for stuff like this because of your ratings and yes I read all reviews before purchasing anything from a store. So I purchased a washer and dryer from the home depot because she said she wanted it from there because it was close to home. I was very leary but that was where she wanted so I went. Purchased the MVWB765FW *******@642.00 and MGDB765FW dryer@ 753.00 with a 10 % discount on appliances@ 396.00. So Home Depot never checked to make sure the product was in stock when I paid the money. They sent me an email on May 8th stating that the dryer was not available until Saturday, July 18th which I thought was ridiculous so I went to home depot and asked them why so long for the dryer they never told my mom that the would have to build a whole new dryer because they were out of the one she wanted. So I tried calling a couple of times just to get hung up on which is very disrespectful at any given time. When I got to the store they had already talked with someone through customer service so they were gonna upgrade her to the newer model which was fine at the price we already paid for. So when salesperson Janette JJA6MYQ called back to find out if they were gonna still give me the deal they said o. K but when went to the Manager who was on Duty that day of May 11th he didn't want to do it so I had to pay for an upgrade and to redo the whole transaction over with me owing them 166.43 which I paid since she was getting the upgrade. Low and behold the day of delivery they come with the color of white which should have been Metallic slate what I paid for. It was just too much to deal with at the time so I went up to the store and asked for the manager named Jo who never since the whole process has begun to come and say well I'm sorry this keeps happening and that we will do this for you for your time coming up here just nothing wouldn't even show his face which I think is bad customer service for him and the entire store. But the delivery guys were awesome. Juan C. Morales and Jose' Flores very respectful gentlemen. These other salespersons are very nasty and rude JJA6MYQ- Janette and CBM20C - Sally also ALI6R4Q- Ariel. Order No. H1911-222409. I will never ever purchase anything as long as I'm living and breathing from Home Depot store number 1911 Cicero, Il ever again. All I want is my money back from the upgrade and you will never hear from me again and if I don't receive it I will take you to small claims court over it. I work too hard for my money and to be treated this way is unheard of. This will also go on your reviews so that you know how your employees are "UNBELIEVABLE"
Patricia Coleman

Mr, Menear,

I have had an issue with an order since August 17. I am going to go into every detail…. But I have spent over 20 hours of my life on this issue to receive the following type of customer service.

August 17 – talked with on line rep regarding missing 6 handles, he said he would order them.

Sept 3 – talked with Charlie to be told that the order was never placed. She gave me a run around

Sept 3 – talked to Jessica after I received a very poorly written vague email from Charlie. Jessica promise to watch what is going on and she promised to contact me back the next day…

Received 2 handles instead of 6, Charlie ordered 2 not 6.

Ended up speaking to several other individuals and promised return calls that did not happen.

Ended up speaking with

Tamikka Wiley
Executive Escalation Support, Online Contact Center
The Home Depot
Office: *******704 Ext. 54214

Her customer service has been nothing but a poor joke with a very poor punch line. On one occasion she put me on hold for 30 minutes, then when she came back on line, after having me on hold for 30 minutes, and said… "ha ha, no more dialogue, good bye." Thirty minutes of being on hold to be told "ha ha, no more dialogue, good bye."

Sept 30 she sent me an email, it stated if I had questions to call her. I have called at least 6 times left messages and she never returned those calls.

Have spoke to Pam, Tamikka's supervisor three times. She has plainly told me that she will not answer my questions… I have request at least thrice for her manager to give me a call. She states she has told him, and he will not. Last time I spoke with Pam, the call got disconnected and she did not return the call. Therefore, I don't know what is going on.

I have sent several emails to you at your home depot email address, complaining about Tamikka and Pam. And, Tamikka told me that you have not seen those emails and that Home Depot have been forward to her. Why do complaints about an employee get forward to the employee and you never see them when they are sent to your email address. I guess this is one sure way for the employee to be able to cover their butt, because they see the email and gets to throw it in the trash can?

Sept 30 called the 800 number to file a complaint. Gentleman told me he would have his supervisor give me a call. Later that day, received an email that said, his dept would not handle my complaint, he has forward it to…. I will receive a phone call in the next 48 hours. Six days later, no phone call.

October 5, around 3 pm spoke to a lady, who promised that her supervisor would call by end of business, which would be 8 pm central time. No phone call returned.

October 5 7:45pm, called and spoke to Lu. Filed complaints and asked for a phone call from Pam's manager.

October 6 3pm, spoke to a gentlemen, he promised me that his supervisor would call me today. Phone call did not happen.

October 6,7 pm, spoke to Lu, she did not request a return call from Pam's supervisor like she told me should on Oct 5.
So, I am sitting here in the dark, after 6 weeks and over 20 hours of my life wasted and do not know what is going on… when am I going to get the correct merchandise, etc. I have BEEN LIED TO OVER AND OVER AND OVER AGAIN, THAT SOMEONE WILL CALL ME AND IT DOES NOT HAPPEN.

Is it a requirement to be a habitual liar to become an employee of your company?

I could probably write another 3 pages of complaints in regards to this situation. But I won't. Would welcome a phone call from you personally.

Don

The very obvious comparison to this store is Lowes. Both stores offer a 10% discount to Veterans with a VA service-connected disability. I should also mention that the Sportsmans Warehouse also offer a 10% discount to all Veterans (regardless of disability).

I am a Veteran with a VA service connected disability rating of 60%. I have shopped at both Lowes and Home Depot many times since leaving the military and have finally given up shopping at Home Depot based on the way Home Depot have treated me (and all disabled Veterans). Here's why:

Let's start with Lowes (who got it right). I shop at Lowes. Select my product. Take it to the checkout. I show my Veterans healthcare card (which has a photo of me on it) to the employee. The employee says "Thank you for your service" and deducts the promised 10% discount from my total. Perfect. Thank you Lowes.

Now Home Depot (who consistently have got it wrong every time I've been in there, to the point that I now don't go there because I'm disgusted with them). I go into Home Depot. I select my product. I go to check out. I show my Veterans healthcare card to the employee. They stare at it like it's something alien. They point to the front of the card and say: "It has to say 'service connected' ". They do not give me the 10% discount. I tell them the following facts:
1. This is the only card the VA issued me.
2. I offer to show them my VA disability letter and my Disabled Veterans license plate, which you cannot get unless you have a disability. They shrug their shoulders and say, "It's our policy that we only accept a card that states 'service-connected'.
My response: I leave my product and leave the store disgusted, having felt like I've been cross-examined by the Home Depot employee who don't seem to believe I've gotten disabled from service to my country. Wow. Thanks Home Depot!

My issue is this: I'm not going to go to the VA and say: "Hey, the Home Depot won't give me my 10% discount because they say my card doesn't have 'service connected' written on it - can you fix it?". Because the VA have more on their plate and I'm going to assume they're not going to magic me up a special card that states that my disability is service connected. Furthermore, why do Home Depot insist on this very specific wording on the VA healthcare card and not accept the actual official VA letter confirming disability? Every single Federal and state organization accepts either the card (as it is) or the letter as proof of a service connected disability. Why is Home Depot so different?

The upshot of this is that I am certain I am not alone in being denied the claimed discount. So Home Depot can boldly tell the world how "nice" they are to disabled Veterans by offering them a 10% discount, but the reality is they don't. They get out of it by making you jump through an impossible hoop. Oh, and no "thank you for your service", ever.

Yes, Home Depot have excellent products, but if you compare the two stores (Lowes and HD) side-by-side, Lowes is incredibly friendly and responsive to disabled Veterans. HD is not.

I wrote to HD Corporate to complain about this issue and their response was to completely ignore my questions (they offered no response when I asked why they wouldn't accept the disability letter or why only their company requires the VA healthcare card to have this special wording on it) and dumbly reiterated their policy: "our policy is to accept the following forms of identification: a VA healthcare card that states the words 'service connected' on it. And again, no "thank you for your service".

Basically, they are guilty of false advertising. If I have a business and I say I offer a discount to a minority group, but I then add a caveat that as proof of your eligibility you have to possess something that you can't possess like a card with special words on it that no one from that minority group has - that, to me, is false advertising. Someone somewhere in corporate hq said: "How can we promise one thing but get out of delivering it? So we look good, but actually don't have to live up to the promise? I know! We make it so their card has to say something special that none of the cards say."

Scumbags. You're welcome for my service. I'd do it all again, even though you treated me like a piece of crap when I tried to get my disabled Veterans discount. God forbid I came in their with my legs blown off and you did the same thing.

I would post a no start review if it were possible. I have no problem with the items I purchased (or tried to purchase) so I guess 1 star is acceptable. I made a purchase online and in the Florence SC store location. The item I ordered online did not arrive on the date that I was given when I ordered so I had to have someone else pick it up for me as I had to work on that day (having previously taken the day off to pick up item on original delivery date) I contacted customer service and asked how to change the pick up person on my order and was told that I could not change the pick up person and I would have to pick the item up myself and I would have to do so within a 7 day time frame of the arrival at my local store. I explained that I could not pick up the item and that it was thru no fault of my own but because the item was delivered on the specified date. I was told sorry but you have to pick it up or get a refund, no exceptions. To say the least I was very upset about this as I had made a large purchase from the store to have my bathroom remolded. I tried to change my schedule but could not. In desperation I phone the local store and after a bit was able to talk to someone sympathetic to my problem and Home Depot arranged for my contractor to pick up my items within the specified 7 day period. I later went to the store and picked out several large items (a vanity and toilet and other bathroom items). In total I spent almost $2500. 00. When my contractor went to pick up my items he was told that the vanity I purchased was not in stock! How was it not in stock? I went to the store and a clerk checked that they had each item in stock before I purchased. I paid for the items (I did not order them) Yet at pick up they don't have the item. I even bought one that I really didn't want because it was in stock. Yet by magic they don't have it. So I have a bathroom torn out and no sink and vanity to put back. Oh but Home Depot gave me a refund for it so what more do I want? (What a person claiming to be the manager actually said to my sister!) Nice products, crap service. Maybe Lowe's isn't so bad after all!

Orst experience I have ever had with their delivery service. I purchased appliances from the Home Depot in Mid November of 2019. Both items were listed as "in stock" at the time of the order. Since I purchased these appliances in the tune of about $2000, I have had my deliver date moved at least 4 times! The first time it happened the night before the scheduled delivery date. AFTER I had taken a day off to receive the appliances. Each consecutive time, it's happened days before it was suppose to be delivered. In early January, when I received my latest delay stating the appliances would be delivered January 25, I called their customer service department to inquire about this. I was told I was put into a cue and I would receive my appliances as my name came up. This was a lie. A few days later, i received emails and voicemails telling me that the appliances would be delivered January 4th (Not the 25th that I received earlier). The scheduled window for delivery that day was 12:30-5:30pm. I waited until 6:30 and left my home because no one showed up. I called again Jan. 6th to find out what was going on. I was told then that an attempt was made to deliver my appliances on Jan. 4th. I assured them that no one came. I later discovered thru my ring camera that a deliver man did show up at my front door at 7:30pm - 2 hours after the window. I did NOT receive a call to tell me Home Depot would be arriving that late. My deliver was rescheduled with that same Home Depot employee for January 9th. I accepted this new date. On January 7th, I received emails and recorded voicemails that my delivery date had been moved to February 2nd! I called Home Depot customer service AGAIN and was told that they were out of stock and they were not sure when a new shipment would arrive. I asked what was in the truck that showed up at my house on Saturday Jan. 4th if they were out of stock and didn't know when new appliances would arrive. I got the answer, I don't know. So, they didn't know what was being delivered to my house; they don't know when a new shipment of appliances would arrive. I was told by that Home Depot employee that she would escalate my issue and would direct it to a supervisor. She assured me that someone would call me the next day to give me some answers. The day has come and gone and no one has contacted me. I suggest that you NEVER by appliances from this company. By from Lowes or some other company. But the Home Depot has been the absolute worst experience I have ever had after spending thousands of dollars. I wish I could cancel the order and by from another company. I am in a catch 22 situation because I purchased these appliances in mid November during a sale and I would lose the discounts I got by placing the order. This company is a quagmire of no one knowing how to handle delivering their appliances. Say away. Buy from a competitor because this company is SO BIG, you will get lost in the black hole of this company. To say that I am beyond frustrated at this debacle of a situation is to state it mildly. If you want to buy appliances and have it delivered to your home; The Home Depot is the ABSOLUTE WORST company I have ever had the unfortunate displeasure of dealing with. It's to big. YOU WILL GET LOST and quite frankly, they don't really care about their customers.

Wish I could leave a zero star review. I ordered a washer and Dryer on Dec 20 on their website with a delivery date of Dec 30. I received an email with the receipt and confirmation with the delivery date and my credit card was charged and I even took the day off of work to accept delivery. On Dec 29 the day prior to delivery I received a call from them stating that my order was only a quote and it needed to be completed. What a quote? When you purchase something online and receive a receipt, a delivery date and your credit card is charged how is that only a quote? I called the phone # Home Depot gave me to figure out what happened and they were not able to help me. When I got home from work I looked at my order history to find out that my order was "delivered" I do not know where they delivered it to as I do not have it. I called back Home Depot Customer service and was on the phone with them for 31 minutes 22 seconds and then I was "disconnected" I called back and was on the phone with them for 2 hours 4 minutes and 20 seconds trying to figure out what was going on with my order. I talked with 5 different people including a supervisor and had to explain everything to each person, no one knew what was going on and didn't know why I was transferred to them. The first person I spoke with stated that my washer/dryer is scheduled to be delivered on Jan 8. I asked her why the change as I was not informed she did not have an answer she asked me to hold as she was going to transfer me to someone that could help but instead of transferring me to someone else I was sent to their survey. I called back and talked with person #2 and was told that my order was delivered, I explained it was no delivered and it wasn't even supposed to be delivered until the next day. She transferred me to another person. Person #3 stated that I did not have an order and they could not find when. I stated that I have a receipt and I have talked with other people at Home Depot and they were able to find my order, I was asked to hold on while they looked for my order. I was then transferred to Person#4 and was told that my order was cancelled and if I wanted the washer and dryer I needed to reorder. I told them that it was already paid for so why would I want to reorder. I did ask her if I reordered with her if I would have delivery tomorrow as scheduled she said no. I would have to wait until January 10 for delivery. This was odd since as while I was talking with them on the phone I placed the same washer/dryer in my shopping cart and it stated delivery of January 5. Person #4 kept asking for my credit card # I stated that I would not give it to her and asked for a supervisor after waiting on hold a supervisor finally came on the phone she was very useless and told me that I had to reorder the washer/dryer and dispute the original charge with my credit card company. I did buy these on sale and they are no longer on sale and the supervisor would not even honor the price that i originally paid as the items were not on sale anymore and that the original order I placed and paid for was only a quote (yes they were in stock). I ended up placing my order at Lowes and my new washer and dryer will be delivered and installed tomorrow. I would not recommend purchasing anything at Home Depot especially online, if you must purchase from them go in person at least this way you will be able to leave with the items that you purchase and it won't be just a "quote"

1) Couldn't get the installation of flooring I had scheduled & confirmed a month ahead of flying across the country to refurbish my in-laws house prior to sale. I was forced to find a tile contractor and install the laminate/baseboards myself. Found that material was grossly overestimated fans would have been not only charges for material but also labor that would not have been done. Cabinet refining excluded the exposed edge of the face frame. Had to purchase and install edge laminate. Took 2 days and had to pay a helper.
2) Took a Toro has weed-eater multi-head for repair. Home Depot had it for 2 months -kept saying "waiting for parts". Finally took it back, got new carburetor kit online and fixed it myself.
3) ordered a stacking washer/dryer and paid for installation. Went day before installation to store to measure for dryer vent & noticed a staking assembly on the store units. When I asked the assoc about it because it wasn't listed in my order she said yes it is needed and has to be purchased separately. But they don't stock them. Found one 20 miles away at a different store and had it for installation. They come and say "since it wasn't purchased at HD we can't install it. Dryer is still sitting in garage with the gas line and dryer vent I purchased as part of installation price.
4) Bought an EGO mower from HD. While under warranty the self-propelled mechanism goes out. EGO says to take it to HD, so I do. I check back in 2 weeks and they "can't find it". A few days later they find it and send it out. A month goes by and I hear crickets so I stop to check on it. I eventually get the phone # and CSA # for HD off-site repair center. After a week I call them for status and they say they haven't received it yet and will have a manager look into it. So it's been about 2 months and no mower. If I didn't have access to another, my HOA would be all over me and I would have had to hire a service -which would be several hundred $$$ to this point.
I guess when you pay people $10/hr, they really don't give a damn about customer service.

Ordered appliances from home depot online. Appliances were delivered o scheduled delivery date, except Home Depot were all damaged. The stove side panel was completely buckled out and the gasket on the fridge was dented so we were worried about the seal. We saw both things when they delivered the appliances and the stove was written on the invoice and they said they would come back. The gasket they claimed was from heat and would warp into the correct position.

It never did, so we called them and asked to have a new fridge delivered when they delivered the replacement stove. We had someone come to our house on a weekday for the delivery to hook up the gas for the range and be there for the delivery because we both work M-F 8-5. On Wednesday the delivery people came and inspected the fridge and left. They did not even have new appliances in the truck to deliver and said they would schedule another delivery date.

We have no idea why they even bothered to come out with no replacement products. So we had our third delivery attempt scheduled for that Saturday.

On Saturday the delivery guys come and have a fridge on their truck and no stove. Their order only has a fridge and picking up our defective stove, and they won't even give us the replacement fridge because it's in the same order and they can't do half of the order.

After grueling hours of calling home depot, home depot online, the delivery service, and GE we finally confirm having our appliances delivered the NEXT Saturday, 4 delivery attempts, and 2 weeks after our initial order. Let me mention that we do not have a working stove or oven at all and cannot cook anything besides in the microwave, for two weeks now! We confirmed both appliances would be on the truck, we confirmed the part number, and that they would both be delivered on Saturday, with two separate parties.

Guess what? On Saturday, the delivery people came with a fridge and no stove, AGAIN. Now we have to wait til next Friday again. Next Friday they are attempting their FIFTH delivery THREE weeks later.

This time they offered to replace our bad fridge with the new fridge, but the gasket on the new fridge was even worse than the gasket on our current fridge. I do not know why GE cannot properly ship appliances without breaking them and why home depot and GE coordinating cannot organize a date to deliver both appliances together.

This is a huge inconvenience to us who have to eat out for 3 weeks. And who have to devote free time and wait here for deliveries that never happen. Last Saturday, yesterday, my fiancé had to sit on the phone with Home Depot for hours on his birthday arguing with the people and they refuse to adequately compensate us for our troubles and inconvenience.

We tried to talk to manager Trevor at GE, who said he would call us back and never did, and we talked to Terrence Home Depot online manager who tried to be helpful, but would not offer us enough compensation.

I am thoroughly disgusted with this whole process and will never buy anything from Home Depot or GE again. Stay tuned for next weeks adventure when they attempt to deliver our appliances for the fifth time...

I will never shop at Home Depot ever again. I saw the reviews of all the home depot stores on yelp and Home Depot are all mediocre. I purchased LifeProof flooring from the Home Depot for my entire down stairs flooring project and had them install it. Later reading reviews of this flooring I realized that was a mistake. Not only is the flooring "... The problem with this is the fact that they're not super durable..." and "... There are a lot of complaints about it scratching too easily, or not being as durable as advertised..." (https://www.architypes.net/flooring/vinyl/lifeproof/) but After a few days we noted scratches and called to file a claim. If you read the cleaning and maintenance section of the above website it also says not to use rubber backed floor mats because it can chemically react and cause dark patches... OK so you cant use rubber backed and you cant use non rubber backed because they slip... what do you use? We have found others with this EXACT same issue "Scratches beneath our dining chairs showed up within a month. We haven't put sliders or pads on the chairs yet, but it scratched too quickly, in our view." 2 Stars Mizzou 92" (https://www.homeflooringpros.com/blog-guides/lifeproof-vinyl-flooring#clean) For reasons I will never understand, I withdrew the claim (I should have followed through). I later re-instituted the claim when my wife pointed out A LOT MORE scratches that are a bit harder to see but there. I have scratches under my dining room set at the chair where I eat from normal usage just like Mizzou 92 above. In the many efforts to determine if the flooring was a manufacturing defect or not; they sent an inspector from a team "they use all the time". This inspector asked many questions, among them was a question of whether I used furniture felt pads to move the furniture and I said YES and showed him where I had not even removed them yet. Additionally I have receipt proof that I three bags of flooring movement pads (felt and rubber I assume). Yet on his report he stated "No felt pads used". In his pictures there was a picture that showed a pad was used. I also had one of the people involved in my claim that told me that there could be small debris under the plastic/teflon feet of the furniture that caused the scratches; yet the only way that debris got there in those locations is if the installers did not clean very well. Also the installers occasionally dragged tools across the flooring.

After working with not only the store level as well as the corporate level no one was even willing to succeed that the product was the problem EVEN though I found plenty of evidence that it was. We cannot even move around without fear of scratching this garbage flooring.

Do yourself a favor and DO NOT GET LifeProof flooring from Home Depot (made by Halstead New England Industries) of which I have read reviews of the Allure flooring they make as well and those are NOT good.

Just do your research before buying ANY flooring from Home Depot. Not only is the flooring "not super durable" because the layer is THIN; but also Home Depot will not back you because they are in the pockets of Halstead New England Industries and will side with them before siding with their customers.

What interesting is that at the same time I had them contracted to do my floors, I was paying them to also replace my front door. That is also a disaster. Three doors later I still do not have a door that is defect free. The bottom line they will not honor the claim IMO mainly because they have a vested interest in both the company that made it and the company the inspector came from.

For many years I used Home Depot before Lowes ever opened up. I also shopped at Hechingers before Home Depot opened up. Last year I had a plumbing problem and Home Depot was closer to where I stay than Lowes or I would have went to Lowes to begin with. Just because in the past Home Depot staff and customer service act like Home Depot are doing you a favor helping you. They are very slow and half of them have no idea what is going on. I called Home Depot and asked the so called employee how much it was to rent plumbing snake. I told him that the basement was flooding and I really need to get one today. He told me he only had 2 available and I need to come and pick it. I asked him how much it would cost to get the machine. I told him I only needed it for a few hours. He advised me that you can rent it for 4 hours but if you bring it back late you will be charged for a whole day. I told him I only need it for a few hours why would I bring it back late? I explained to him I am in a hurry to get the machine how much is the rental? He told me it was $53.00 for 4 hours and $75.00 for a whole day. I ask him to hold the machine I was on my way. That day I called a friend of mine who knows how to run the machine and agreed to go with me to pick it up. Because I needed help to get it back to the house. When I went in the store to rent the machine there was a older man there. I asked him if he was the man I was speaking with just little while ago and if he was the one holding the machine for me? He advised me no I am not. I asked him if there was someone who could help us get it onto my truck. He said we are really busy I would have to wait. I then pulled out cash to rent the machine. He then said we don't take cash only credit cards and you have to pay a deposit buy way of credit card. I asked him what he was taking about? He said you have to put down a deposit for $125.00 on your card and you will get the difference back after the rental is deductedl. I tried to explain to him that the employee never told me any of this. I told him that I explained to the employee that there was an emergency and the basement was flooding. I also told him we could not use the water at all. This man was so rude and mean. He said I don't know who told you that you could rent without a charge card. I advised him that if the employee would have told me what I needed to do that I would not have wasted my time coming until I was able to rent the machine. I advised him that I called friends to help me and that I have no major credit cards and asked him if he could take a visa debit card and leave my driver license and registration until I brought the machine back. He said no way, I advised him that I think this was bad customer service and that I did not like the way he was speaking to me. I then went outside and called my boyfriend and explained to him they would not rent the machine without a credit card and they changed there whole story about the price and what the store policy for renting the machine after I got there. My boyfriend said what are you going to do? I told him I don't know. He told me he would come and put it on his card. He was upset because the the man never explained any of this to me knowing how bad I needed the machine. When my boyfriend got there we went back inside and I asked to speak to a supervisor. Then all of a sudden some other employee came out of no where and said to me that I needed to stop being upset or leave the store. I asked him who are you, where did you come from? I then told him that this has nothing to do with you so stay out of it. I then told him he has no right to come and say anything to me when the employee who never gave me incorrect information before driving all the way here was wrong. Finally the supervisor came over. I advised him of what happened and told him I have been coming to Home Depot for years and never had a problem with nasty customer service. I also told him that if his employee's don't know the criteria for tool rentals maybe he should retrain them so customers don't get upset. I then told him about the other employee who had nothing to do with this coming over and getting nasty because I requested a supervisor when the employee caused all of this, and that I did not appreciate the way the older gentleman at the register spoke to me with no customer service skills. I said instead of him apologizing for the mistake in what I was told prior to coming to rent the machine. He attacked me like I was wrong for asking why I was not told I needed by credit card and a $125.00 deposit instead of $53.00. I explained to him I don't have a problem renting the machine however they need me to. Also as long as I am given the correct information and not be turned away after I wasted my time to come to the store. I then told the manager that this would be the last time I ever steped foot in this store or recommend them to anyone. I told him that will not allow anyone to treat me like that when I am trying to support there store. The manager apologized for the misunderstanding but the card would still need to be used. I told him that they just lost a customer of many years and the idea is to keep customers not loose them. I advised him I only hope he retrains his employee's on the no rudeness policy and if they don't have one they should invent one. Because I needed the machine so bad we rented but this is the last time I will ever do business with them. I was so mad when I left that store I could eat bullets. Everyone has the right to make there own mind and opinion where to shop. As for me I will never use Home Depot again. Lowes is the choice for me. Less expensive and good customer service. Something Depot knows nothing about. I hope no one ever goes through what I did at Home depot.

It is not the actual product but the service I recieved from Home Depot. I needed a new fridge for a second home in the Mountains of NC. So I went to Home Depot in Hendersonville. For the item I wanted to purchase and spent 20 mins looking for someone to sell it to me - before the sales person wrote up the item he asked me if I wanted it delievered, I told him that I did and he asked if there could be any obstacles to delievery, and I told him that the drive way is someonewhat steep. He said it could not go to a house with a steep driveway and would not sell me the refridgerator. Remeber this is Home Depot in Hendersonville, NC - where all drieways roads etc. are steep! I leave the store anc called online sales and the lady I talked to checked the area told me there were no restrictions for delievery and I purchased the item on line and scheduled it to be delievered on Friday, which was great since I had taken three days off work to go to the mountains to get this and some other projects done. I live over 2 hours from this house.

The following day I recieved an email to inform me that my online order had been canceled. When I called to find out why I was informed it was because the delievery zip code and billing zip code were not the same. The person on the phone helped me place a new order for item, but at that point all the delievery time slots for that week were gone and the soonest that I could get delievery was the following tuesday. I had to take another day from work and drive about 5 house meet the new delievery date.

When the refridgerator finally did arrive (incidentally the home depot truck had no issue getting up the driveway) - the guys got the old fridge out of the house and the new one into the dining room - and informed me that it would not go through the kitchen door. I had measured carefully using the specification on the home depot website and knew the opening of the door to be 29.5" and the refrigerator with the doors removed was 28.5". The two delievery guys told me that if Home Depot did take the doors off it still what no go through the doors and they REFUSED to try taking the doors off and left. I should at that point have called and had them pick up the fridge, but they had the old one with them.

I had to go buy some tools and was able to remove the doors my self and was able to push the refridgerator through the doorway myself. At this point I called customer care and they were going to call the delievery guys and see if they would come back and finish moving the fridge into place and hooking up the ice maker. He assured me someone would call me back - they never did. I had to hire someone to help me move the refridgerator into place my self - but the icemaker and water dispenser are still not hooked up - I guess I will have to hire someone to come do that.

I called and talked to someone in online purchases the next day about my experience, they were going to do some research and get back with me - so i called again, had to explain this long story again and was told they needed to transfer me to another department, I was transefered to a lady and had to relay the story yet again. When she told me that it was out of her hands that she needed to transfer me to yet another person - i lost it, The situation has cost me so many hours - and time is the one thing I do not have extra of.

My last attempt to give Home Depot once last chance to make this situation better was
I call the consumer relations department and talked to Terry Before going into detail I told him I was very unhappy with Home
Depots servace related to a purchase and was he the best person for me to explain the situation and see if he somehow could try and make ammends. He told me he was the best person to take care of and proceeded to tell me how much Home Depot values my business.
After explaining my story - he asked me what I wanted in terms on a refund. I told him that I would prefer for them to give me an offer rather than me come across as trying to get something for free. He told me he would have to meet with his "team" and would get back to me no later than monday June 6th. I did not here from him until today June 14th (over a week later) and he has offered me a $50 home depot gift card. I told him that let me see exactly the extent of how much Home Depots Values my business. I have shopped there exclusively for years (as well as Home Decorators) and have used them for a complete kitchen makeover, appliances, garden equiptment, lumber and building material, installations and even a new roof. $50 doesnt even cover the money I had to pay someone to help get the fridge in, tools i had to buy to take doors off myself, the amount of gas i spent having to have made a 2nd ( and still have to make a 3rd trip back up there to get this working) not to mention the time away from work, etc etc etc/

I see exactly how much Home Depot Values their customers. I will pay off my Home Depot Card and never use it again. I wll not ever buy from Home Depot again or for that matter enter one of their stores.

Thanks for reading this review - i highly recommend going somewhere else to make any Home Improvent Purchase.