Home Depot

(Update to update: Ended up canceling my order because HD kept dropping the ball. In the end, it seemed that all the "Resolutions" Department did was hand the matter back to Reddaway Trucking. And since the incompetence of the trucking company was the crux of the problem, nothing was done to resolve this. I waited a couple more weeks, made a few more calls to HD, and... nothing. I got a phone call today that was identified, by my Caller ID, as coming from the trucking company. But when I answered, the caller said nothing. Just breathed into the line. I phoned HD and asked for Resolutions. Was asked too many questions by the rude customer service rep before he would transfer me, even though I had a case number. And then he transferred me to a STORE, instead of Resolutions. I decided that I had truly entered one of the circles of Hell when I ordered from Home Depot, and that I might be drawn further toward the center if I continued with this. So I phone again and canceled the order. NEVER AGAIN! How in the wold does this company stay in business?)

(Update two days later: HD has not gotten back to me, and Home Depot PROMISED, and I am on endless hold waiting to speak to the Resolutions department. Unbelievable.)

Quel surprise: no one at Home Depot followed up on the promised "rescue" of my shipment from the evil trucking company that has it and refuses to deliver it. So I had to waste more time phoning HD Resolutions Department. The short story is that no one knows for sure where my shipment is. I might still be with Reddaway. Probably. HD assumes that it is. But I won't find out until tomorrow. And then I'll have to wait for what, another week? Until another trucking company can go and pick it up from Reddaway and then bring it to me. Eventually. Maybe. I hope.

Adding insult to injury, when the the HD employee phoned me back, after phoning Reddaway, he told me the call was being recorded. He over explained everything, during the call, and was OTT nice, so the recording was obviously for their legal protection. Bunch of scoundrels! They are well aware of their company's poor performance on residential deliveries. Yet they act like this mess is an exception. Look at all the one-star the reviews, HD!

I would give zero stars but I am forced to at least select one.
I purchased a refrigerator on Black Friday 2020. It was never delivered. I called in January 2021 and asked about delivery. The rep in major appliances basically blamed the late delivery on Covid. He spoke to me as if I were a bothersome woman that was wasting his time for having the nerve to question the delivery of a nearly $3000 purchase. He said the new delivery would be March 9.
On March 8, I called HomeDepot's appliance number because I did not want to talk to "Mr Helpful" again. I was told that Home Depot had a system wide mess up on Black Friday and that my order had fallen through the cracks. The gentleman told me I would have to cancel my order and then reorder. I mentioned that the fridge had risen significantly in price. He assured me he would match the price and give me an additional $150 off for my trouble. I said I could not afford to purchase the item again until I saw the credit to my card. He said I could call back anytime and receive the price match and promised discount.
On March 22, I called again because my order showed no changes. The representative assured me he would cancel and reiterated the original rep's promise of a price match and additional $150 off.
On March 26, I finally saw a credit for the purchase made in Nov 2020, (Yes, 4 months after an order that was never completed. I basically gave Home Depot a 4 month interest free loan. I purchased in good faith and Home Depot failed to deliver and frankly did not care.)
After seeing the credit, I naively called to repurchase. After several hours on the phone, home depot REFUSES to follow through on their promises. The refrigerator has jumped over $1000 since I purchased it on Black Friday. I purchased in good faith, home depot failed to deliver, and Home Depot continue to screw me over. The last person I spoke with acted as if she were doing me a favor by offering $500 off the current price. She said the manager at the Cinco Ranch Home Depot could not follow through on the promises made because it would hurt his bottom line. ARE YOU KIDDING ME? All I wanted was the refrigerator I purchased on Black Friday.
Shame on me for trusting Home Depot. Shame on me for ever stepping foot in this lying, thieving establishment.
Do yourself a favor and stay far away from this store.

On 4/1/2021 I made an online order, WM35398199 for a shower door, the screen showed 1 in stock for in-store pick-up. The order was placed mid-day. At around 8:30pm I received a call from a store associate telling me the order was canceled and because I had used 2 Pro Rewards, (gift cards), I had to come into the store with picture ID to continue processing the refund, it turns out that meant any part of the refund, credit card or gift cards. I am in Idaho, the store is in Shorewood, Illinois. So much for "gift cards". Purchases and refunds show up on my credit card 24 hours later, all of them, every day, no exceptions. First Home Depot show up as "pending", and some time later they become transactions. On 4/3/2021 there is nothing appearing as a refund, pending or otherwise from Home Depot. I made a trip to the closest HD store to me to see if I could get the refund processed. I am told they can not help me since it has to do with another store, it was online, etc., their hands are tied. The man at the Pro desk also told me that if I wanted to place something on "will call" I would have to come into the store to do it. What? This subject came up because that is what I thought I was doing with my purchase on 4/1/2021 at the Shorewood IL store. So much for "will call" service. I will skip the numerous calls to customer service from 4/3 - 4/8. On the 8th I was eventually transferred to the Shorewood store to a manager. She finally agreed to mail a gift card, although it was against policy and that she would not be responsible for it after it was mailed. Shortly after that conversation I checked my Pro account online at Home Depot, sure enough a credit transaction appeared. The transaction dates shown are, "Ordered 4/8/2021, canceled 4/1/2021. Yes those are the dates showing on the this cancelation transaction. It is now the 10th and I still haven't seen a penny. I understand the delay in regards to the mailed card. I don't understand why it hasn't appeared as a pending transaction on my credit card. Home Depot employees have regurgitated, ad nauseum, store and company policy. I have asked what they thought about a different conversation happening from the store associate at 8:30pm. I proposed the associate offering me some alternate solutions, do you want me to order the shower door into the store for another pick-up date, or would you like to pick it up at another local store? No, it went like this, I canceled your order and you now have to appear in person with picture ID to continue processing your refund. Yes we made the mistake, now the burden is on you to help us finish getting any of your money refunded. Thank you very much Home Depot. Keep your "gift cards" and thank you for training your employees so well in reciting policy, and not listening to the customer.

Here is something Home Depot U.S.A., INC., "HD", does that most people don't know about. I know about it because HD, the 15th largest company in the world did this to me. What I am going to share with this web page today will be hard for most to believe. However, it will be very easy for anyone who doesn't or doesn't want to believe, to verify everything I post here today. The events that happened to me started almost 4 years ago and Home Depot on going as I post this message. The amount of supporting documentation for my story is far to much to post on this web site. However once again, those who don't believe or anyone who would just like to review the supporting documentation can do so. I will provide several options on ways one can review the aforementioned documents without any cost. The following is a short and concise summary of the last 46 months of my life beginning on that unforgettable day December 15,2010. That was the day I walked into HD.'s Concord California Store to return/exchange some items that my girlfriend and I had previously purchased. In the course of shopping for some other items I was stop by HD security and forced to the security office. The HD employee accused me of stealing called the police and Home Depot U.S.A., Inc. filed a criminal complaint against me for felony burglary. Now this may seem like one of those simple misunderstandings or mistakes that are sometimes made, but it is not. You see because HD made up the entire story. They fabricated a story to have me arrested and charged with a felony. That unfortunately was only the beginning. It gets much more malicious as HD try's to have me convicted of their fabricated charges. For the next 26 months HD stops at nothing to have me convicted in criminal court for a felony they knew I had not committed. How do they do this by lying under oath. HD makes dozens and dozens of false statements, better described as flat out lies, under oath at the preliminary hearing. I take a copy of the transcript from that hearing and compare the statements made under oath to the evidence HD used to file the criminal complaint and I can hardly contain myself. It is like comparing night to day, they simply don't agree. I prepare a document that details every single false statement made by HD while under oath. In that document I provide a reference to the evidence, which was provided by HD, that proves the statement to be a lie. I do this for over 50 false statements made by HD while under oath. I prepare a cover letter that says " I have found more than 50 lies made by you, "HD", at the preliminary hearing. The attached document contains the false statements and the proof that they are false. This is over there is no way you can win this at trial. All you have is lies. Can you please just stop this attack on me so I can try and get my life back. Please I just want this to end." HD did not respond we continued on to trial with me representing myself. I was nervous, but I knew I had them. As soon as they would take the stand I would destroy their testimony. HD would look Stupid. What happened next is still hard for me to believe. I would not believe that anyone, let alone the 15th largest company in the world, would do something so intentionally malicious all in an effort to send a person they know to be innocent, to prison. HD actually completely change their entire story. They changed it so much that they had do deny under oath that they had any knowledge about the evidence they presented to the Police when filing the criminal complaint. Under oath they claimed to have no knowledge about handwritten documents they wrote. They claimed they did not write they documents and did not know who did. Photos taken by HD and presented to the police as evidence they knew nothing about did not know who took the photos or what the items in the photos were. The police officer was able to identify the handwritten documents as written by HD just on her familiarity with handwriting of the HD employee. In addition every single piece of evidence HD was claiming to now have no knowledge of was in the police report documented as coming from HD. It must be over now right. Wrong a witness material to my defense falls in the court room and is rushed to the hospital. A mistrial is declared. A new trial date is set at the insistence of Home Depot U.S.A., Inc., Despite their blatant perjury HD continues their attack on me. The next trial was set for 02/25/2013. Tears well up in my eyes as I am typing that date it happens every time because on that date 02/25/2013, 26 months after it started Contra Costa County Superior Court ordered that the case dismissed due to lack of evidence or better yet no evidence. Although I was exonerated I was a long ways away from where I was before HD. During those 26 months I was fired because the company thought I needed to take care of my felony first. I understand their position. Six months after losing my job with no income I lost my home. Trying to find a job while you are out on bail fighting a felony, well good luck. Even with a degree it is impossible. Today I am a shadow of the person I use to be all thanks to Home Depot U.S.A. Inc. If you would like to review to documents for all that is stated here and more documents like the declaration HD signed under penalty of perjury, in response to a Subpoena issued by the court for certain evidence material to the criminal case. HD response is blatant act of obstruction of justice. HD declaration is not just lying about material evidence it is an act of concealing material evidence. All these documents along with videos including the HD video of the person HD said did not exist. A female employee that HD has yet to provide information on despite the court subpoena. You can review these court documents by contacting the Contra Costa County Superior Court and reference case # 5 111043 6 for the criminal case. The civil case, yes my nightmare is not over HD actually believes that they did nothing wrong they are intentionally dragging their feet so as to make me suffer for as long as possible. I can't see any other explanation since there is no way HD can bring this case before a jury they would be destroyed. However, since the earliest civil court date one could get in Contra Costa County if one scheduled it today would be sometime in 2016, HD is making me deal with my life they destroyed for as long as they can. Hey anything can happen in that amount of time. I could get in any kind of of everyday accident and be killed. That equals a win for HD. They feel like they haven't destroyed my life enough. So the civil case can be accessed by going the Contra Costa County Superior Court's "My case" web site and using case number MSC14 - 00163 you will be able to view the case. However, if you are like me you would like to be able to view the documents whenever you want maybe show others or print a copy. Therefore I have put all of the documents to the criminal case and the civil case in their own folder. So if you would like access to these folders simply send your email address to *******@gmail.com and I will send you a drop box link free. I have not check this posting for grammar or spelling so if u find any I do apologize. I would welcome any feedback about what happened to me be it positive or negative.

Worse Customer Service Experience EVER! STORE 6530 Rosenburg, Texas
Placed an order online with another store 6561 (Grand Parkway) because it showed that Home Depot have the order in their inventory. Scheduled and paid for a 2 days delivery. On day of delivery, called the store and was told Store 6530 (Rosenburg) was the store that would be doing the final delivery. Called this store and the Manager stated there was nothing she could do about my order since it has been rescheduled for the next day and I was just calling at 4pm. Told her I place the order early online (2 days) prior and only called since I didn't get any delivery update from them so It was not like I was just calling at 4pm given the fact I had already scheduled my vendors that would be using the inventory to work on my project for the next day at 8am. Did care a bit. Asked why I was not called to be updated on this delay, NO Responses. Asked to given a window when the delivery will be done, stated between 6am to 8pm. Asked if She could confirm an opening between 6am to 8am, she said NO!. Told her I would call Corporate and give reviews on all social media about this bad experience I just had with them and hung up. So long story short, I didn't get my order per the scheduled date. If you place an order online with this or ANY HOME DEPOT store, start calling them ASAP just to ensure that your order is truly available in their store (they don't update their inventory rightly per my conversation with the Corporate office), ensure you go pick up rather than schedule for them to deliver cos they don't have the trucks or flat beds, and also their customer service SUCKS!
They cannot help nor are they bother to help resolve your issues.
Its a SHAME you make your customer believe they are getting the right services they paid for!

**Update*** Next Day
I was called that my items was on the way for delivery.
Delivery guy was given only 20 of my 60 rebars ordered. Said they told him it was 60. We both took pictures and I called back the store, they kept me on hold for 27 mins only to be told they will start processing my 40 items to be delivered the next day. What is wrong with this store!

Later called and request for my refund, was told i will be called with the refund info.
A guy call from another Home Depot store (completely different and not close to my home) and stated i needed to come to his store to swipe my card in order to get my refund. Asked him how his store got involved since i had nothing to do with his store, he stated they must had wrongly called his store instead of the initial store the order identified when i made my payment that it was the Rosenburg's store's mistake.
Told him the same way someone mistook my 60 items delivery as a 20. When will they learn. Their attention to details is sad... Told him I refuse to go into a store for a refund for an online purchase and that they all (making a total of 4 home depot store Grand Parkway, Kings Bridge, Rosenburg and now Katy) should fix their issues and refund my money.

I AM TOTALLY DONE WITH HOME DEPOT... THIS IS A BIG SHAME ON YOU GUYS! YOU ALL DROPPED THE BALL.

Corporate need to ensure they have the right people working for them

I wish I had seen these reviews before I trusted Home Depot to be an honorable online retailer. Maybe this information will help others avoid the aggravation and frustration of being stuck with inferior merchandise and being told by Home Depot customer disservice that it was my problem and there was nothing Home Depot could do. I asked them to escalate my call to their escalation team and I waited 25 minutes before realizing I had been hung out to dry. The issue was a set of fitted sheets I bought online that disintegrated in the exact center of the bottom sheet after about 4.5 months of use. I had bought the sheets in April 2019 and noticed the sheets rotting away January 2020 but I live part-time at three different locations and that is why there was only about 4.5 months of actual use before they rotted away. As a marketing professor, one thing you teach is that it costs up to 70% more to acquire a new customer than it does to retain an existing customer. In the classroom, you use examples of how not to conduct business and thanks must go out to Home Depot for providing an egregious example of catastrophic unprincipled customer service policy. Unprincipled business managers fear the transparency of online customer service because they don't want their dirty laundry aired in public. Principled managers welcome such transparency because they empower their customer service reps to satisfy customers so their is no dirty laundry, and because they want customers to see that any issues are resolved immediately. That is what trust is about and trust is critical to online merchandising. Finally, anybody that shops Home Depot has seen plummeting employee morale in the brick and mortar locations and this points to the fact that typifies how mismanaged enterprises disenchant customers and employees alike. So, after being hung out to dry on the phone for half an hour, the Home Depot corporate voice directory did not recognize Craig Menear CEO. His email address is not easy to locate but can be found but don't waste your time. He doesn't care about you, as if that is a surprise from how you get treated by his minions. He doesn't care based on a lengthy explanation about the rotted sheets and a request for help that included a phone number to reach me. Crickets. Buyer beware.

I want to share a horrible experience I had with Home Depot, in Moore Oklahoma. I am a retired Army combat disabled veteran currently acting as General Contractor to build a home for my wife and I.
In order to build my home I got a construction loan. My bank approved this loan February of this year. My bank requires me to write checks when making purchases rather than use any type of credit or debit card.
My purchase was almost $1,400.00. I wrote my check. My check was ran through Home Depot's check validating company telecheck, but was denied. I have never had a bad check in my life.
The cashier called telecheck and was saying the code was Home Depot gave his that maybe it was fraudulent purchase. By this time customers were backing up in the line and about 4 more Home depot employees gathered around. My wife was so embarrassed the walked out to go sit in the car. I felt so humiliated and felt as though I was being sized up as a criminal.
I left the the store completely ashamed, I called Telecheck and the customer service rep stated the reason was the newness of the account and had not written any checks through them and suggested I write a check for a lessor amount. I called Home Depot customer care to complain and was told it wasn't their problem to deal with Telecheck, and was even rude to me when I told how it make me feel (politely). I asked to speak to a supervisor or someone with decision making authority, and they transferred me to Telecheck. Why would they do that when I went to Home Depot to make my purchases, not Telecheck. I went back 4 days later and tried to make a purchase totaling just over $300.00, guess what it was denied too. I will never shop there again, maybe my experience might influence you to consider to shop elsewhere, maybe even their competitor. I'm including links to other bad telecheck experiences at Home Depot, there were many more.
https://telecheck.pissedconsumer.com/check-declined-at-home-depot*******5400804....⇄ /> https://www.complaintsboard.com/complaints/telecheck-c172911.html
https://www.consumeraffairs.com/news/telecheck-code-3-denying-checks-despite-suf...⇄ /> https://www.consumeraffairs.com/debt/telecheck.html

On February 20 2019 Home Depot was to start a reno on the kitchen in our condo using the north Surrey Home Depot.

Once Home Depot showed up to begin work they realized the largest counter had been left off the order and was not there. This resulted in them not being able to complete the cupboard installation. Because they only realized this part way through they had already torn out the old counter and cupboards and had installed the cupboards they had. This left the kitchen unusable. We were told it would be 2 weeks until they got the new cupboards. It was actually April 15 2019 before they installed the missing cupboards.

When they disconnected my old dishwasher they forgot to cap off the pipe so when our neighbours ran their dishwasher the dirty dishwater came spurting up into the cabinets they had just installed. There was also a second leak in another pipe caused by them. They had us find plumbers to fix the situation and Home Depot paid them but it didn't help the stink in my kitchen from the cupboards.

The measurements were not done correctly despite my sending them the specs for the new appliances and the fridge has a huge gap around it on all sides and it looks terrible. I was told they could put in trim to hide that but this was never done.

On February 21 the floor installation people were supposed to show up - they did not. They finally got there two days later.

On February 22 the counter installation people did show up but couldn't do the job because the cupboards were not installed.

They finally installed the rest of the cupboards (including replacing the damaged one) on April 15. This was 2 MONTHS later not 2 WEEKS later.

When they finally came in to measure for the counters - the quote went from $3300 to $4200.

At this time we decided we'd had enough and did not want to continue with Home Depot. We requested that they refund the money we had already paid them for the Backsplash tiles and installation. We were told they had given the tiles to someone therefore would not refund the cost. They did not give them to me so I have no clue who picked them up. This is their responsibility to keep track of - not mine.

We are now currently out the money for the backsplash, the compensation they had promised us for work days taken off to be there and they didn't show up and our kitchen is only half done.

We have tried to come to an agreement with them but they keep changing the contact person for us while telling us no one else has authority to talk to us about the case. We are now on our seventh Home Depot representative (Vikas, Rhonda, Jim, Jim #2, Chris, Steve and Lupna) and have gotten no where. Despite promises they NEVER return phone calls.

Don't use this company. When something goes wrong they will not help you and they will not honor their promises!

Yesterday I walked into The Home Depot, hoping that someone there would have a bit of knowledge about the plants and flowers available (versus a cheaper competitor). The Garden Center outdoor help/cashier plainly told me that she doesn't know anything about gardening or even which products were available.

Being on the opposite end of a plant/gardening aficionado myself, I had already walked amongst the racks of options in search of some mosquito-repellant potted plants and flowers, only to discover the search trying. The woman on the floor made no effort to help, other than to, at a loss, direct me indoors. No doubt she could see me instantly turn disagreeable.

I wandered back through the aisles, hoping something would jump out at me to no avail. When I walked past her she asked if I had found anything and I simply said "no" and continued walking toward the back of the garden area. She calls after me then and shows me on her phone that she looked up a certain item and it shows Home Depot don't have it in the store. By this time, it didn't matter. I had wasted my precious morning wandering around to no satisfaction. Had she begun by helping me, perhaps it would not have been such a miserable experience.

It doesn't stop there, however. Indoors, 3 or 4 people are standing around with one of them climbing up a stock ladder and one of them dragging some metal shelf full of products across the concrete floor. The commotion and noise combined were like nails on a chalkboard. All I wanted was to peruse the 3 rows of plants they had displayed, but no one so much as budged to move out of my way as I tried to maneuver the cart in between and around the gossiping group.

I finally make my way to the pot/planter aisle, where 3 employees are arguing about the importance of which of their jobs needs to get completed first. I ignore them and continue browsing the pots, careful not to back into the random grill parked behind me when all of the sudden I catch it moving out of the corner of my eye and see one of the Arguers lugging it sort of toward me as he maneuvered it into a position in which he could push it out of the aisle.

He caught my eye as I guardedly eyed the grill, ensuring he didn't accidentally run into me, and he kindly asked if I was finding everything okay. Although I had a lot or responses on the tip of my tongue, I simply said, "yes."

The store is fortunate that I purchased anything at all.

Other Home Depot stores have also been just as inconsiderate and unhelpful. I will not be shopping any Home Depot again.

I chose Home Depot to complete my kitchen remodel. Initially the process was great. However, the subcontractor provided by HD who installed the countertop did a horrible job. Home Depot were difficult to work with immediately. They made it clear their time was more valuable than mine when trying to schedule. The man who did the measurements was rude to me and my main contractor. The install though was terrible. One slab was cut at a wrong angle and did not butt up to the stove, at places leaving a gap of almost 1/2 an inch. The same on another slab. I was told the seam wouldn't be noticeable, but there's a ridge and it's not level with the neighboring slab. (I was told the seam should be polished down till it can't be seen or felt) the slab for the sink is where it's really unjustified below industry standard work. The hole for the sink was cut so far back, the faucet can't be installed. He cut the hole for faucet anyway knowing this. They told me I could remove my window frame. To make things worse, the installer drug dog poo into my house. I don't have a dog. Immediately I called the store. Logan asked I provide photos, which I did and was told, in writing, it was below standards and would be looked into. I never heard back from the store. I called corporate and was connected to Erika. She actually laughed when I told her everything. I was contacted by the installer who sent their manager to the house to inspect, again my schedule was inconvenient for them. He attempted to spin me but admitted it was poorly done. I was later contacted by someone at the installation company via email and was told it was not properly installed and needed to be replaced. Erika at Home Depot corporate also sent me an email saying it would need to be replaced. I was then contacted by Adrienne at the store who involved a guy named Steve. They told me they'd give me any faucet I wanted and financial compensation for my troubles. I want to note Steve was aggressive and attempted, in my opinion, to try to bully and intimidate me. The call dropped. I emailed Erika and accepted the new install, the faucet and financial compensation I was offered. She responded in writing the next day telling me I had two options: $500 and I just deal with the poor quality work or they will come install a faucet I provide at my expense and they'll give me $200 for the inconvenience. I responded I expected they honor their original resolution offers. She responded it was not negotiable. I have filed a law suit in order to recover my money. In the mean time, I live with a kitchen that is not fully functional. It's costing me money in a variety of ways from eating out, bottled water, lost wages to my other workers, etc. Plus the inconvenience of having to do dishes in my bathroom for over two months now and my house in disarray and it will still be a while before its resolved. Home Depot has made it clear they don't think I'm worthy of quality work and they are an unethical company. I attempted to leave a review on the Home Depot website but my ability to do so was blocked.

My first attempt to "save time" with on line ordering was a total disaster. Took 37 minutes while several employees called asked others for directions on how to find an on line order. Also, LONG line for "fast pickup" as it is the same line as the returns line! I decided, "things happen", and tried an on line order again recently, 4 or so months since the first negative experience, and noticed Home Depot seem to now have a
Separate line for pick up. Second time MUCH WORSE. Almost 45 min. Wait after I had printed off my email that the order was "ready for pickup" and still no one had any idea where the orders for pick up are kept. Some thought in the return area, others thought they were on an enclosed "porch" like area at the entrance. Finally I had to leave due to an appointment. To shorten this, went back TWICE AFTER the first and still, no one could find my order. To their credit, after my calls and email to them, the manager DID call me personally. Told me they were cancelling my order and suggested I go on line and ORDER AGAIN. I really needed this trimmer/edger so I went to Loews and just bought the item (did not do on line order in an attempt to "save" time at Loews). About three weeks AFTER all this, I received an email from HD, reminding me that I had never come to pick up my order? Guess three times with my "order ready for pick up" email in hand didn't count? I was thinking "who's on first at HD"? Overall, my experiences at a range of HD stores in my general area have been constant employee turn over I base that so many employees who seem to be confused about where things are in general, or not knowing various policies, etc.), and not happy in general.
Some are very friendly and helpful, others seem VERY defensive and hostile at the most simple question? Guess that's just the "luck" or "not" of hiring and training? I do wonder how Ace does such a perfect job of hiring (do they just "fire" someone on the spot if they are rude to customers? What I hate most is I am a stockholder, a small one of course, but hate what I am seeing lately at HD.

SHOCKING TRUTH ABOUT HOME DEPOT!

Home Depot doesn't care about their customers! Home Depot took a Christmas gift and obliterated it:

After spending almost $5k they show customer appreciation by missing MULTIPLE delivery appointments, repeatedly lying to me, never following up, dropping the ball repeatedly, trying to pass off a used/damaged toolbox as 'new', and making their customer come pick up their 3 pallet flooring "DELIVERY" order themselves (by which we had no other means than to unload one 30lb box at a time!). Why? Because we couldn't wait yet another week not even knowing if it would really show up AGAIN! Oh yeah did i mention the lies? Or that management agreed to a deal with me, after which corporate called me and retracted from it!

Most importantly to me, the toolbox i got for my fiance (something he's wanted for a long time) was a Christmas gift! I was so happy to be able to give him this gift this year, the look on his face was unforgettable... But now I just feel bad for it because all it has done is cause us stress and waste our time and money (3 days off work for missed appointments!) The most crushing moment was when he made the decision to pick up the flooring and deal with his gift later. He called me after they tried passing off a damaged box as New, and he said "i don't even care about the toolbox anymore, let's just get the floors done" every shred of glamour and glory this toolbox had to him was stripped away by this careless company!

They dropped the ball over and over and when it came down to it... I got a call from corporate (they sold me a box they didn't even have!) and their way of fixing it (after management and i had an agreement for how to fix it)... they gave me a refund and washed their hands! Don't shop here, they are liars and thieves!

DON'T MAKE MY MISTAKE... The hours spent on the phone, the numerous trips to the store, the countless emails, the stress, the heartache, the days missed off work, the time wasted waiting around on them, IT'S NOT WORTH IT! JUST GO TO LOWE'S!

IT IS NOW MY PERSONAL VENDETTA TO ENLIGHTEN EVERYONE I CAN ABOUT THIS EXPERIENCE. YOU SCREWED UP HD, WHAT I EXPERIENCED IS DISGUSTINGLY UNACCEPTABLE, AND I INTEND TO LET THE WORLD KNOW... LOWE'S IS THE WAY TO GO!

I spent a few thousand dollars on supplies for a new bathroom I was having done at Home Depot in Peoria, AZ. Back in November, I was purchasing floor tiles, wall tiles, faucets, sinks, etc., one of which was Daltile 3"x6" subway tiles for my bathroom walls. Not knowing how many in the end I would need, I specifically asked the manager in the tile dept. at that time if I bought more tiles then I use, as Home Depot were open stock could they be returned. He told me absolutely that the Daltile I was purchasing—a 3" x 6" bright white subway tile—could be returnable as you could also purchase them singly. I purchased many boxes of this tile as my receipt showed. No one ever said you couldn't return 30 of them if they were bought by the box and not separately. Who would buy hundreds of tiles all separately? That only a full case could be returned. A case of 100 tiles sold for $15.00 so $1.50/tile. But, if you bought them singly, they were $. 15. At first, the customer service cashier Reagan in fact was going to give me back the cost of one entire case—$15–but I was kind enough to point out to her that the $15 was for 100 tiles and I was only returning 30 tiles, not 100. From then on, Reagan was completely belligerent, snickering and laughing with the other customer service cashier as she said she wouldn't refund less than a box of 100. I was refused from returning 30 tiles for a credit on my credit card. They put up such a fight over $4.50. I wanted the refund on my credit card not cash in hand, but was only granted a gift card in the end which I didn't want as I'm done shopping for the bathroom. Why should I have to spend more money in the Home Depot rather than receive a refund? It made no sense. The cashier Reagan working the service desk was so beyond rude. Reagan then called a manager in tiles over at my insistence and he was very willing to do the refund on my card until Reagan put up such a big fuss with him saying it can't be done that way and saying she didn't have the code for single tiles only cases! I will never set foot in another Home Depot again. To treat a customer in that regard that has a slew of receipts with her for hundreds of dollars spent in that store, and over $4.50! It's Lowe's for me from now on.

Where to begin - We asked for a quote from Home Depot as we needed to replace the carpet on 2 levels of our home. The first measurer who came out missed some things that I caught after Home Depot emailed a quote to me so they had to send another guy out to remeasure. When they sent me the second quote it had the wrong carpet on it so they had to re-do it again. I wish we would have walked away at that point but everyone makes mistakes so we let them continue. We were now more than 2 weeks into the process and finally had a valid quote that actually looked pretty attractive considering the "free" installation, "free" furniture moving, among other things stated in the agreement. When we chose to accept the proposal we were contacting by Kimber who let us know they were 6 weeks out to install, not convenient but understandable. She was very pushy and informed us that she was only scheduling the installers for one day and that we should have all of the rooms completely cleared for them because they "really aren't furniture movers anyway". What? We are a hard working couple in our mid-fifties so our backs aren't what they used to be but we wanted to make sure everything was done since we had a houseful of relatives coming the following weekend so we moved every bit of furniture and everything from all of the rooms out onto our 2 decks. I even pulled up some of the carpet. Seth, the installer was rude from the second I greeted him at the front door. He acted like he had a hot date at 3:00 or something and all he wanted to do was the bare minimum he had to and get out as fast as possible. He told me he wouldn't have time to do the stairs and they would have to schedule another day to do them. When I called Kimber she said the very soonest they could come back would be July 13th, exactly 4 weeks away! There was no compassion whatsoever and no apologies for the inconvenience. I said I can't wait that long and will have to hire someone else to do the stairs so I wanted a partial refund for the stairs and for us not getting the free furniture moving as stated in the agreement. She refused. We were already 2 months into this thing and they wanted to now delay another month. Seth left the carpet and pad with me for the stairs and headed on his way. So to recap: 1) Multiple botched estimates and quotes 2) They did not touch one piece of furniture or other of our possessions, 3) Did not do our steps even though it was in the bid and we moved all of the furniture for them so it could get done in one day 4) Rude installer with absolutely no people skills 5) Left a horrible mess 6) Refused to refund any money even though they did not fill their end of the agreement. I must say Seth's assistant was fantastic, hard working, pleasant, and friendly. It's too bad he's working with a guy who couldn't care less about pleasing the customer or doing the right thing as agreed. Never again.

Never order anything from Home Depot for home delivery! Or even for delivery to a store. It will be a total waste of your time. I have had issues with HD losing smaller orders in the past (one of them was to be delivered to a store), but the latest debacle is the worst nonsense I've gotten from them.

I ordered two enormous, rigid pond liners, to be delivered by an outside freight carrier (Reddaway Trucking, which is also thoroughly incompetent). The trucking company gave me a four-hour delivery appointment, and then never showed up. I phoned them and got nothing but confusion, so then I tried phoning Home Depot. Home Depot called the trucking company, which said the items would be delivered on another day. Just to make things more frustrating, the Home Depot agent told me that I did not need to be present for delivery, as it was just a curbside drop off, so the four-hour appointment for which I had driven to the property and waited all afternoon had been unnecessary! I demanded a refund of my shipping fee, for the missed delivery, and I was refunded.

The next day, no one had contacted me about a future delivery date, so I again phoned HD. The agent told me the items would be delivered that day. Once again, the truck never showed up. So I called HD again, and got the runaround. Asked for a supervisor, and was refused. So at the moment I am out about $500 and have lost a day and a half to waiting for a delivery that may or may not be the correct items. That last detail refers to the fact that the trucking company has my shipment logged as "window coverings," instead of pond liners. They would not confirm the size of the box or crate, which might give me an idea whether the correct items were shipped. What they told me was that I should refuse the shipment if it is the wrong thing.

I cannot believe that a company as huge as HD could be so disorganized and clueless. You would think that any trucking company HD contracted with would go out of their way to provide good service, so as to keep the contract. Yet Reddaway Trucking thinks nothing of just blowing off deliveries. And HD is fine with that? Amazing.

I am writing to share my ordeal with Home Depot, so that others won't go through what I did.

On May 14,2021, I ordered a Rheem water heater at Home Depot. The heater came with a 12-year part warranty. It is a top-of-the-line product Home Depot sell. I also purchased an extended 10-year labor warranty on top, and asked Home Depot's installer to install the new heater for me. I thought the whole process would be drama-free. After all, it was a one-stop-shop experience with a major retailer. How could I go wrong? I was wrong!

On May 19,2021, the installer brought in the heater and installed it for me. When the installation was about to complete, the installer found that the heater had a defective part. The water heater could not operate. The installer ordered a replacement part. I was told that the faulty part would be replaced in 2 days at most. Six days later, there was still no replacement. I called and emailed Home Depot and the installer multiple times. Emails to Home Depot got only auto-reply. Phone calls to Home Depot, I was put on hold for half and hour before connecting with a human. Sometimes, my line was even dropped while waiting. Ironically, I was asked to leave a feedback at the end of the call. What a joke! If they truly want my feedbacks, here it is.

Despite the multiple contacts, the replacement part was nowhere in sight, as if no one cared. With the new, top-of-time water heater, I had no hot water for almost a week. While the heater was dead, my credit card was charged the full price on the date of installation. The warranty including the extended warranty also commenced on the day of installation, even though technically the installation was incomplete and the heater was not operational.

On the 6th day of waiting, I called the installer again and yelled at them on the phone. The lack of hot water had become unbearable. I escalated the issue to Better Business Bureau as I felt cheated in this purchase. Finally, on the 6th day after the first installation, the installer came and swapped out the faulty part. The multiple visits of the installer was by itself unacceptable in this pandemic time. However, I had no choice but to let them in, or my new water heater wouldn't be fixed. The installer only knew how to blame the manufacturer. Home Depot only knew how to pass the bug to their contractor. In the end, I, as their customer, was hanging out to dry.

Soon after the repair, I escalated to Home Depot for proper resolution on this matter. Initially, Home Depot offered me a $150 gift card. It was an insult for what I went through. Later, they increased the offer to $250 and asked if it was fair. No, it was neither fair nor reasonable. It's a shame for the poor customer services and defective product they provided. Finally, they increased the offer to $450, and suggested me to either take it or leave it. More importantly, for a multi-national retailer in the business, the way Home Depot behaved is no better than a mom-and-pop corner store.

When I ordered the water heater and the installation service from Home Depot, I was told that if I rescheduled the installation for whatever reasons, I would be charged $125 + HST every time. However, when they failed to meet their end of the bargain, all they offered me as a concession is $75 a day. Also, none of my warranties (be that the factory or the extended) was adjusted to start on the date when the work was substantially completed, contrary to the industry standard. This is terrible for a company that prides itself as a reputable retailer in the renovation business.

I feel the need to share my ordeal with Home Depot, so that no one would face the same experience as mine. In closing, shoppers beware when shopping for water heaters at Home Depot!

July 4th, 2020 weekend, we purchased a 4 piece appliance package; delivered about 1-2 weeks later. Boxes appeared to be in good shape upon delivery. Home Depot were stored inside our main home, boxed, as the backyard guest home was still in construction.

Two months later, our builder dollied the appliances out with my wife present. The refrigerator box was removed and there was an 8-10" significantly crushed-in area of the refrigerator. The dishwasher had mild blemishes on the front surface as well.

We immediately let the Spring Cypress (Cypress, TX) Home Depot know of the refrigerator issue and their response was, "Sorry it's been over 48 hours. Nothing we can do." They then said, "Call Samsung." And, "At delivery, you have 48 hours to register any concerns."

We never were advised, informed, or told by anyone at any time, that Home Depot has a 48hr return appliance policy upon delivery. We never signed anything nor was it ever presented to us that that was their policy with appliances. We were made aware of their appliance policy after the fact. Very disappointed by Home Depot's gross omission as it should have been clearly stated to the buyer very easily. It wasn't though.

That same day, my wife drove to the Home Depot, spoke with management, and after 2 hours and then a few more hours spent on phone calls trying to resolve this major issue, Home Depot said they would take the refrigerator back only by charging us a 15% restocking fee and also charge us $79 for picking up the refrigerator! That is unconscionable. We wanted what we paid for; an undamaged refrigerator.

It is unreal that Home Depot summarily blew us off. They acted as though we were an inconvenience. After lots of time and energy on my wife's part, they grudgingly allowed the return less the fees mentioned above. All we wanted/anticipated was a replacement of the same product. After all, it was an unused, brand new refrigerator, delivered damaged under their entire control.

How does this billion-dollar company get away with screwing people over like this? It is a brand new refrigerator, which we ordered in good faith. They took the money, delivered the product, and then washed their hands of any responsibility.

It arrived crushed and yet we are penalized and blown off by management. Had we known of the 48 hr policy, we would have removed all the boxes immediately upon delivery to inspect the product. Nevertheless, Home Depot is shameless and demonstrated its easy ability to take advantage of their small customers.

You need to look at Home Depot's negative history of service to its customers. Visit
https://www.trustpilot.com/review/www.homedepot.com

1,800 reviews and counting. 81% of those 1,800 reviews are 1-star!

Spent over $3,000 to buy flooring and baseboard from the East Wichita store. During the process I was told by two different employees at three different times that I also had to remove the casing from around the doors. This seems strange to me hence the reason I asked more than one person and more than one time.

In fact the casing did not need to be removed and you can't properly install the baseboards unless the casing is up first.

When we asked about adding installation of the casing to the order were told that could not be done and we'd have to hire someone on our own. It was suggested we talk to the installer to see if Home Depot could/would do it.

Keep in mind that but for the Home Depot employees telling us the casing had to be removed we would not have spent time removing it and money buying new casing.

We contacted the installer - cooper installation - who said they didn't think there would be an issue but needed to talk to the people doing the actual installation first. We then get a call from Home Depot about wanting to add additional services to the contract (which we'd tried to do weeks ago and were told we could not). The cost to add this was going to be $891! That is only slightly less than what we were paying to install flooring and baseboards in three rooms, a walk in closet, and a hallway! We explained this was not acceptable and contacted Home Depot corporate to see what could be done since this was an issue caused only because of what we were told by Home Depot employees.

Ultimately we were told we could hire someone ourselves and submit the bill to Home Depot and they would then see if they could do anything to help with the costs. This went back and forth with us explaining over and over that this didn't work since we needed to have the casings done as soon as the floor was done and before the baseboard was installed. We were then offered a $200 credit (meaning we could pay $681 to fix the issue caused by Home Depot)!

When the actual installer (sub-contractor for the place Home Depot hired) came to start the project they were surprised at the casing being off and explained what we already knew, that this would be an issue with getting the baseboard an casings installed properly so they looked right and fit correctly. The on-site installer gave us a quote of $300 to do the casings ($591 less that the Home Depot quote). However, since they were contracted through Home Depot they could not do the work without approval.

I tried to call the customer service number but the people I need to talk to don't work on the weekend. I was told to contact the local story and see what could be done.

I called and ultimately went to the Home Depot on Woodlawn in Wichita, KS to see if this could be resolved so I could get the project done today. I was repeatedly interrupted and talked over when I tried to explain to yet another person at Home Depot what the issue was and what needed to be done to fix this.

I asked that the installer be called and given the okay to do the casing installation and I'd pay the $300 out of my pocket to get it done so the rest of the work could be done. Instead all I was told over and over was that I could have a $200 credit against the $891 installation.

I ended up cancelling the baseboard installation entirely and walked out with a refund. Now I have to not only hire someone to do the casings but I'll have to hire them to also do the baseboards and my house will remain incomplete longer.

A simple phone call today would have fixed this and cost Home Depot nothing. Instead you had to refund me money and have lost a customer.

I urge everyone to make their home improvement purchases any place but at Home Depot.

I made an order for an LG Washer on 12/14/. When I initially ordered the website stated "get it by 12/17".

So because my old washer is dead and I got 3 kids, I but the bullet and made the order online.

At the final confirmation page. The date had moved to 12/22... Ok no biggie. Its the holidays. There must be lots of deliveries. So completed the checkout.

The process on site is very seamless and easy to do.

Now comes the not so great side of things...

Fast forward to Wed... the delivery team called 30 minutes out and arrived sooner. Terrific. I've covered all bases prior to the delivery day.

- Removed hardware the the exterior door that would block the washer
- Took 2 doors off their hinges so it would be a ultra clear and fast delivery.
- All Pathways were cleared, vacuumed and mopped as who wants to deliver to a pigsty?

Alas. Upon unboxing. There was a HUGE dent at the rear right corner panel. The dent is deep enough to say more than likely it would impede the drum from spinning.

The folks deliverying gave the best advice and frankly suggested based on their view of the damage it was best to REFUSE the delivery. Which I did.

Now comes the tough part... Called the CS # on the card I was given to coordinate a redelivery... Spoke with Andre who documented the issue but the end result was - a separate team will reach out to advice WHEN a replacement order can be delivered.

So in between jumping on some virtual meetings. I find the same washer being offered by another big box competitor. Same price. And Home Depot were able to promise delivery on Monday 12/27.

So. I made my order with them instead.

I called CS for HD again and was able to get another nice and professional Agent (forgive me I did not get her name). She was very empathetic to the situation. But also advised she could not promise a redelivery time. We ended up cancelling that order with HD.

Frankly the people overall have been great. The policies they have to work with are terrible.

To make a customer (Medium Ticket price. The washer was $800. After taxes and haul away closer to $1k) wait and not have a time of replacement for a damaged item which is NOT the customer's fault is just unacceptable in this day and age.

To wait for the "vendor" to make a decision on when and how an item is replaced is NOT the customer's problem. Thats between HD and the Vendor. HD should have just resubmitted a new order with "escalated" delivery and given a date.

I am giving 3 stars to the actual staff who:
The delivery staff was very apologetic for the experience.

The two CS reps who handled business with empathy and professionalism but was clear on what can and cannot happen.

The minus 2 stars is for a corp policy that ultimately makes the customer wait as they coordinate with a vendor for exchange and replacement.

"I purchased washer and drier to replace existing appliances. Sales person convinced me to get a new cable for a washer and vent duct for the drier claiming the installation comes with these parts. This was appealing so I agreed. He also notified me that I will have 48 hours to test both appliances. If anything goes wrong, Home Deport will replace it, otherwise I will have to deal with manufacturer's guaranty service. Delivery people came in time, removed old appliances and brought in the new ones. Home Depot connected power cord to the washer and informed me that they have no vent ducts left so the will give me a credit so I can get this part from the store. They placed word "credit" on corresponding line in delivery papers. Here the fan starts. I ran to the nearest Home Depot store and after 15 min of waiting at so called Service Desk guy with named Jesus on his uniform listen to me and walked away for another 10 min. When he came back he looked into computer screen for another 5 min and said that I bought drier in another store so he cannot help me because they have no required part. Store of sale should either give me this missing duct or credit back the price of the duct. So I go to the store of sale. There I waited another 15 min until local clerk paid attention to me. Obviously he sent me to appliance sales. Where clerk stated that I will have my money back from delivery and in turn I was sent back to the Service desk where clerk claimed that I will have credit from delivery. I assume they have no idea that Home Depot subcontracts delivery. At this point I asked if I can simply buy this duct again for $24.99. This duct was found at sales and I paid for it. Unfortunately, it turned out that this particular duct model is only 8 feet and too short for any basement installation so I tad to return it and buy another one but finally, by midnight, I managed to put drier in working order so my wife could test it the next day. Fortunately, it worked OK.
I see more then few problems in this story:
1. Customer service is absolutely inefficient. They just waist consumers time and have no idea how to deal with delivery problem.
2. Sales push consumers into buying wrong parts under the pretense of free installation.
3. Delivery have no desire to get involved into free installation and I am sure that sales clerks perfectly aware of this.
4. There is a lack of communications between Home Deport and their subcontractors.
5. Home Depot pocketed my $24.99 and this is a clear robbery.
I will eventually get my money back but I strongly advise everybody who is going to buy any appliance from Home Depot to be extremely vigilant. Personally, from now on I will try to buy everything online. Appliances included.