IMEI Doctor

I read reviews about this service, thinking that I could get an Apple Watch unlocked. The site looks professional and all and IMEI Doctor even have a fake notification rotator to make you think that they're unlocking devices from all over the world at that moment. However, this is not the case. I started my journey with DoctorUnlock on 11-19-2019. They charged me $70 US to begin the process, although their site is misleading, making you think it is less than half of that when you first sign up for the service. You get a second email asking for the remaining amount. Ok, fine. I did that. About 17 days later, they finally get back to me saying that the watch could not be unlocked unless I upgrade to their premium service which would get the job done. Though very disappointed, I send another $79.00 for the premium service on December 6,2019. After 5 inquires and only 3 responses, where the responses is just a canned message saying that it's taking a little longer than expected, I still am waiting for either my watch to be unlocked or a full refund. This is an unacceptable service as I already seen many complaints about this company's service. I recommend to find a more reputable company. This is very disappointing, not to get the service done, but no refund and no responses. This is totally ridiculous!

Reply from DoctorUnlock
Jun 4,2020
Hi, thanks for the review but we do note that it's odd that you failed to mention that you tried to unlock a lost or stolen Apple Watch which is why the service has failed and why you needed to upgrade to the premium service, with that said this is an unacceptable time scale to wait for a service and I will ask the team to contact the supplier and if they cannot process the order quickly then we will refund the order for you.

My response to their response
Update: 2020-06-04 18:45-- It's amazing that I just received a response only after posting this complaint despite my previous inquiries that went unanswered.

So, the response was that I did not mention that the watch was supposedly reported stolen or lost. This was reported to me by Doctor Unlock at after the initial unlock was unsuccessful. If you had to chastise me about that in the response, then why did you even bother to offer the premium service that would ensure to get it unlocked? That seems very unprofessional of you to even respond with that information. But no, you offered the premium service back in December. It's now June of the next year. Doesn't that count for anything? Why not just respond and say that it could not be done and refund my money? I would have left it at that. It's Doctor Unlock that causes your customers to look for relief from sites like TruePilot and ReviewFeeder because of your failure to provide the service that you say you provide.

Update: 2020-08-14:
So, as I continue to wait on a response from them, my Apple Watch continues to have the activation lock. As you can see their first response, I have not been updated. So, you have been warned! Do not fall for this scam. Also, Do not use any site that even resembles the graphics of the DOCTOR UNLOCK site. They all are run by these scammers! Also, do not believe the FAKE, POSITIVE reviews. You have been warned!

It should be ZERO star.
Initially IMEI Doctor checked my IMEI to unlock icloud. Then They confirmed, it is OK and we can remove the icloud account.
They asked me just pay $28 then later they asked to pay again $42 BUT after All of that they said the device is blocked because it marks by apple as lost!

I sure that this is my phone and it is not reported as lost. I also check at several websites and all of them shown that my device it CLEAN

I asked them to refund but they refused and asking for the original invoice ( if i have it i will open it by Apple of course not YOU)

Later they send me an email to get the premium service which is a super hero and can do any thing and as usually with asking to pay more (£49.99) and it take 30 day!
I really don't trust them and don't recommend them at all

Ahmad Ismail

Don't be fooled into thinking the first payment you make to them will actually unlock the phone. I had to pay them 4 (yes four!) different times before the device was finally unlocked. First to find out the carrier, then $30 to start the process, then $168 once IMEI Doctor confirmed they could do the job, and then another $15 to "expedite" the process. They basically drag their feet for a full month showing a slowly updating progress bar each day with an option to "expedite" for an additional upcharge. The job was completed within a few hours of paying for the expediting, which tells me they were just holding out to get me to pay one more time. While they got the job done I found their business practices to be highly objectionable.

SCAM BEWARE! Lots of good articles and referrals through PC-related blogs. Request for services from July 2020, paid. IMEI Doctor couldn't complete the services (THE BAIT), because the lock was on the cloud and not on the phone, so credit offered, in lieu of purchase price for the same service for other devices, or the difference for a level up services to unlock the phone. Different paid. Since November 2020, a maximum of 3 months was guaranteed. But to date, April 2021, nothing has come of it. Email follow up, a couple of times (and nobody to call - obviously). SAME Generic reply and update - "Hi,
Thanks for your email.

Your device was issued to our iCloud supplier on the 10th Nov as per your order status page and is currently in process, once it has been unlocked you will be emailed as well as the order status page being updated.

We realise these are taking a long time, unfortunately its the nature of these unlocks. Some of these units have been taking 90 days. We have been advised that as a goodwill gesture there is an option to give you credit note for the total amount you have paid for you to spend on a sim unlock for a different device if you don't want to wait that long?"

The progess has been sitting on 99% Since January 2021

Overdue - this unlock is taking a little longer than normal, we are chasing this IMEI for you and have prioritised it. We will email you and update your status accordingly when it is unlocked.

Activation Lock Premium - Current Unlocking Timeframe: 98 days, 12 hours
This is a little longer than our average because of the pandemic. Weekends are not included.

Progress of your IMEI: 99%
Estimated time remaining: IMMINENT

I tried to unlocked iphone 6s IMEI *******69664865 bougth from marketplace at Facebook with icloud lock,
My first payment was $28 later IMEI Doctor sent a text that i need to pay $40 more because the last payment was just to check.
The funny is that "U can cancell this order until 30 days", Guys it is not true.
Because later they sent a other text that u need to pay $50 more To premium service and listen it.
UR MONEY NEVER WILL BE BACK.
They never answer ur massage directly.
I am trying to cancell this order 32 hours later and they said ir does not refund use a voucher but i never got it and u will spend more money. My email is *******@hotmail.com or Facebook https://m.facebook.com/SAMBITOBELTRAN.
Dicember - 8 and the history continue...

From: salesdoctorunlock.net

Hi Lady,
Thanks for your email.

You have actually purchased a pre-order for the unlock, not the unlock itself, as currently it's offline at the carrier end for this particular handset model.

By purchasing the pre-order, you are FastTrack'ed to the top of the queue for when the unlocking resumes and will be notified via email immediately and your IMEI submitted for unlocking.

Unfortunately, we have no estimate of the timescale for when the unlocking will resume, but it is rarely longer than 2 weeks! Usually unlocks go offline when new handsets are released (unlocking is suspended) or during busy holiday periods.

As per the terms of our website, pre-orders are non-refundable (https://doctorunlock.net/refund-policy) however if you manage to get your handset unlocked with another provider, and can verify this, then we can fully refund you.

Kind regards,

DoctorUnlock.net Team
Track your order here -

Got an old mini iPad Gen1 from my last that IMEI Doctor are no longer using and we're going to throw out, and the person that set the iPad up is no longer employed there. Actually he got fired fir stealing... Gave the IMEI doctor a shot to unlock it and gave them the first payment and had to wait 3 days. Finally got an email from them stating:

"We attempted to remove your iCloud locked device from the previous owner's account but were unable to do so as the iCloud Account associated with the (F7NN********) is unfortunately marked by Apple as Lost/Stolen. This does NOT necessarily mean that the has been reported lost to the carrier - this is something totally different. It means the device/iCloud account has been reported using FindMyiPhone.

As stated on the website before purchase it is not possible to remove the Activation Lock on iDevices which are in Apple's iCloud lost/stolen database using our Clean service. There may be a premium service which can unlock this device in future - if there is you will be informed as soon as it is available via email."

Got another email that said:
"We are pleased to announce that iCloud Premium service is finally available. This removes the iCloud account for all devices, including barred ones.

Due to the popularity of the service timeframe is expected to take 30 days.

The price of this service is £99.99 but as a previous Clean iCloud purchaser your previous vouchers have been discounted for you leaving £49.99 to pay.

Simply follow the link to purchase:"

This is a scam if I ever seen one, and I am disappointed in myself that I fell for it. I threw the damn iPad away in disgust, and know now do not ever purchase or receive an apple product that is locked. Get it unlocked beefier purchasing.

My problem with doctorunlock.net started 5 months ago... I was looking for a provider to unlock my iPhone and I saw them offering me a unlock for 28usd, I accepted and payed the amount. Like a week later IMEI Doctor mailed me again saying that my iPhone needs a spherical cervices because the provider is asking difficult and kinda expensive and yes I accepted and payed another 42 usd. Then Like another week later I got a mail from them saying that my phone was locked to the provider because of a debt but the true is that I was the owner of the iPhone I bought it brand new and I cancel the contract because I was going back to my original country. I told them that and then they offered me a voucher to unlock another phone but when I wanna use my voucher there's no voucher for my email address.
I've sent them more than 12 mail asking for a way to solve my problem but I don't get any response from them.
My recommendation: don't even think to use that scam web page if you don't wanna loose your money as it happened to me and a thousand of people more.

SCAM. Google them. I didn't fully and now regret it. Paid over $100 only to have them tell me Apple says it is "lost or stolen" I have owned this Ipad since the day I bought it from the store had to reset it and can't remember the ID I used 8 years ago on my only Apple device ever. The voucher given cannot be used towards the same service or device but a different device...

IMEI Doctor can unlock the ipad supposedly if I buy a premium package in a few days and pay even more! Lol... Total BS and a complete SCAM! Run and call Apple like I am just going to do. Rather deal with their customer service then toss money to a bunch of scammers.

The live bar they have to show you how close it is to being unlocked... it's just there to keep people waiting while they wait for the payment to reach their bank account. Once it has they continue the scam and ask for money because now you can't stop payment on them.

I paid to unlock my iPhone 6s plus. There was two steps in the payment and confirmation process. In the first process, IMEI Doctor checked if phone can be unlocked or not where they asked to pay the initial payment and after few days they asked for the payment for the final step to unlock and I paid the amount. But after 4days, I received an email saying the phone cannot be unlock due to reasons like theft, stolen, contract breach etc. For the payment refund they asked me to prove the full payment of the phone which a year back. In such case, they should have asked it in the first step. This site is just a scam. They cannot perform any job.

IMEI Doctor will just take your money and ask for more. They will even direct you to a website http://cleancheck.me to support their reason of unable to unlock, but this website is also part of their modus.
I tried buying their services and make them unlock my old phone which I purposely locked. They came back and offered the "premium service" voucher as they unable to unlock and started to ask more money. This is the time I started asking for refund.

My old phone is still OK and still able to setup as I know my icloud password.

Don't ever fall for their modus. I can imagine how rich these scammers now. Looking at min of $150 per victim and there will be thousands of potential victim.

I read from another review site that this scammer has changed its company name to Doctorunlock and continue their modus. People behind this scam should go to jail!

The good reviews are written by these people themselves. I should not even give 1star but unfortunately cannot give -5 star. This company is a joke. I paid and checked on there site if my iPhone was blocked or blacklisted and came clear. I spoke to customer service who said that IMEI Doctor will be able to unlock no problem and so I bought the unlocking service. After 1 month I am told that the phone is network blocked **hello that what I checked before I paid for unlock** but yes I should pay for premium service £50 and it is refundable if phone not unlocked so I confirmed again and then trusted them and paid £50 on 17th May today is 4th September and the tracking page since last month is at 99% saying it is imminent. I contacted Amd wrote to same customer service that before paying was very courteous now send a copy and paste response no matter what you ask.
STAY AWAY FROM THEM. All they want is your money and will tell you what you want to hear. And will run with your money. I am sure the 5star reviews are themselves written.

At the first time, I paid for the standard service and you said "All cheap AT&T services only support out of contract, clean IMEI (see below). Your IMEI is either in-contract, financed, has unpaid bills or is reported lost.". I agreed to pay more for premium service because I know my phone is in financed. The reason I come to your service because under financed, if my phone is not, ATT offering unlock the phone for free.

I paid $28.00 for the first time for standard service and paid $82.61 for premium service with $2.47 for foreign transaction fee, totally $113.08 for nothing and you offer the refunded you in vouchers worth £ 19.98 s

Two months and still without any respond
My request has been almost two months and still my phone is locked. I emailed them couple times and there is only an automatic respond. My percentage has completed 100% and nothing happened.
Here is my IMEI: *******75308248
And here is their automatic respond to all my emails " Thanks for your email.

This IMEI was issued to the carrier on the 12th as per your order status page and is currently in process, don't worry as soon as it's been unlocked you will be emailed as well as the order status page being updated.

The average unlocking timeframe of this handset is 1-30 days (Monday-Friday). The percentage meter will give you a more accurate time scale for your device, if it reaches 100% and its not unlocked then we will chase the IMEI with the carrier for you and place it on priority.

Kind regards,

DoctorUnlock
Track your order"

Because IMEI Doctor don't have any time for the customers they don't even put time to respond with respect. And don't read their respond here by seeing email: (*******@doctorunlock. N et)
Because the message above will be the same every time. No matter what you ask them you will get the same answer even if you say "Hi" to them.
They took $112 for no service so guys please please please DO NOT WASTE YOUR MONEY HERE. It is a SCAM
I don't recommend this fake site to anyone. It is a waste of money and time.

Originally paid $28 to have my iPhone unlocked. Two weeks later IMEI Doctor sent me an email stating I had to upgrade to their premium service which was an additional $173.the email stated my phone would be unlocked in 5 business days. A month later after several emails of me trying to contact them I finally disputed the transaction with my bank because they did not provide me any service or response from my emails. Literally one day after my bank refunded the money they contacted me stating my phone is listed as lost or stolen which is why they were not able to unlock it. This was a big lie. My phone is registered under my name I got the phone through AT&T it is still under contract but is not lost or stolen. Do not waste your time or money dealing with these frauds. They will not unlock your phone they will take your money! You've been warned.

I have more than year waiting for unlock services and IMEI Doctor don't answer any email!
Order created at
2017-12-11 07:18:55

Order last update
2018-03-31 04:13:14
23rd February 2018, 11:42
Hi,
Since the Unlocker can accept and clear only limited quantity of Sprint
Every week, we have 274 IMEI's which are pending and will try to clear
The majority of in next week's submission.

We are giving you a chance now to obtain a refund as opposed to waiting
Until next week. Can you please let us know by replying to this email
Within 24 hours? We cannot accept a cancellation request after we submit
This weeks IMEIs.

I understand you have been very patient, and we do recommend continuing
To be patient as stopping the process now would simply mean starting
Again elsewhere and another wait of 20+ days. If you allow us to process
Your IMEI it will be done within 7 days.
30th January 2018, 17:25

Doctor Unlock is a scam. IMEI Doctor are stealing peoples money. I paid the original price and then they told me to pay for a premium price so I did. 107 days later my phone is still not unlock and they have been sending me the same message for the past 4 months. They also will not refund my money this is a huge scam BEWARE OF THIS SITE!

See below same message multiple times in the past 4 months.

7th January 2020, 10:15

Hi Pajtim,

Thanks for your email.

Your device was issued to our iCloud supplier on the 27th Sep as per your order status page and is currently in process, once it has been unlocked you will be emailed as well as the order status page being updated.

We realise these are taking a long time, unfortunately its the nature of these unlocks. Some of these units have been taking 90 days. We have been advised that as a goodwill gesture there is an option to give you vouchers for the total amount you have paid for you to spend on a sim unlock for a different device if you don't want to wait that long?

12th November 2019, 09:35

Hi Pajtim,

Thanks for your email.

Your device was issued to our iCloud supplier on the 27th Sep as per your order status page and is currently in process, once it has been unlocked you will be emailed as well as the order status page being updated.

We realise these are taking a long time, unfortunately its the nature of these unlocks. Some of these units have been taking 90 days. We have been advised that as a goodwill gesture there is an option to give you vouchers for the total amount you have paid for you to spend on a sim unlock for a different device if you don't want to wait that long?

11th October 2019, 13:07

Hi Pajtim,

Thanks for your email.

Your device was issued to our iCloud supplier on the 27th Sep as per your order status page and is currently in process, once it has been unlocked you will be emailed as well as the order status page being updated.

We realise these are taking a long time, unfortunately its the nature of these unlocks. Some of these units have been taking 90 days. We have been advised that as a goodwill gesture there is an option to give you vouchers for the total amount you have paid for you to spend on a sim unlock for a different device if you don't want to wait that long?

! I lose my money and don't want anyone else loose money for this site like me!

I do not understand why services like this can still exist and make many people lose their money unfairly.
Before making order, I consulted trustpilot.com site and hoped that great comments about them were correct, but I was wrong.

I paid 28 USD as a prepaid fee, right after that IMEI Doctor requested a further 42 USD to unlock and I paid for this fee. However, after 5 days they answered that my IMEI was blacklisted (that's a lie) and needed to pay additional 70 USD for them to perform premium unlock.
I will not pay further because, I'm pretty sure that my IMEI is completely clean and has provided them with a lot of proofs show that my IMEI is clean. I also required them to provide proof of their site show that my IMEI got blacklisted.
According to their policy below, I can absolutely request card refund if my proof is authentic.
-----quote of their policy----
If you do not wish to to use our Any Network (Worldwide) Premium Service to unlock this IMEI or have no other IMEI to unlock, and you believe the status of your iPhone SE to be clean and can provide proof that the IMEI is not lost/stolen or in contract, please reply to this email with proof and we will be only too happy to authorise a card refund.
-----
However, after providing them with many evidences, they answered me by automatic email with the content completely unrelated to my enquiry/request.
They will never refund your money as what they said. Just a network unlock voucher that I never use.
It's 17 days from the day I got their last automatic email. Still no response for my evidence enquiry as well as my card refund request.
After referring to people who were tricked like me recently, now I know that I lose my money.
Don't look at the positive reviews because anyone can create account and give 5 stars. Look at all negative review to find the truth.

Could someone please help me get in contact with a live person from customer service?

Ive emailed them countless times, I paid over 100 dollars to have my phone unlocked. The IMEI is not blacklisted, its all clean and legit. The process started on july 2019, and I just checked again, like i have over and over and still the status bar is filled but each month i am left an automated email saying that its taking longer than usual. I have emailed the customer service email address over and over and over with hopes that i could atleast get in contact with someone and not an automated email.

All i would like is to come to a reasonable solution to this, I would change my whole perspective if someone would reach out to me and fill me in what the issue is, and an offer to resolve this matter.

Im very understanding, and have been very very patient with all of this.

I have contacted them 5 times in 3 months. I only received a response within the first 30 days claiming it takes 1-31 days to unlock. I waited 30 days then IMEI Doctor gave me a link to a loading bar and said once it's complete my phone will be unlocked. It's been a month passed the time the loading bar was complete. No response from them whatsoever. I have included all the docs that show this is a scam. Don't waste your money. No respectable company would take 3 months to update a paying customer. You will be disappointed heavily. They are really bad. Don't get scammed learn from my mistake and find another company. I will spread the word as much as possible until they react.