50 customer reviews of intoxalock.com
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Intoxalock® Ignition Interlock Device Rating
Based on 50 reviews from Intoxalock® Ignition Interlock Device customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
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Intoxalock® Ignition Interlock Device
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Review of Intoxalock® Ignition Interlock Device customer complaints, rating & accreditation on Better Business Bureau
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Intoxalock® Ignition Interlock Device is not registered on BBB. Therefore, this business has no BBB rating and accreditation.
I wasn't aware that there were other options for interlock companies and it's worth it to pay the $300 and something dollars to get it removed and go with someone else. Oh. I forgot to mention that it was $315 and a 45 minute drive to get it installed in the first place.
Within TWO months of service, my box would repeatedly lockout when NO ONE was present in the vehicle. Therefore after multiple lockout fees and constant support with theyre overseas technicians. I was promised a NEW BOX WITH LOCKOUT FEES DISMISSED@ 89.00$ A POP. Four to be exact. So yeah. Pretty penny. Then take it to service center only to have it calibrated and no service center in town has a box available to replace it in which I returned to the truck with the Box and replugged it in only to find out the box was dead and my truck was dead. Then after support again I was advised to get the vehicle towed to another service center in which I paid the $105 fee to have my truck towed to another service center then I was responsible to pay for the new box because of their own faulty equipment. Then another two months down the road the same problem arose only to find out that I would have multiple lockouts happening while I was not present in the vehicle no horn honking no lights flashing no warning now here it is July and I have $380 worth of lockouts that I had nothing to do with in my truck is warning me of immediate service for once again their faulty equipment. I'm required to pay $50 for an inspection fee to see if the box is the problem which of course it is because on every occasion I've been advised to blow I have done so with no delay only when I'm not in the vehicle does it pull this b******* so I feel completely taken advantage of and I hope everyone can see this and understand that these are the biggest scamming people in the industry choose lifesaver or any other company before dare getting locked in with these $#*!s.
I WOULD NOT GO WITH THIS COMPANY I WISH I WOULD HAVE DONE MY RESEARCH B4 I SIGNED UP WITH THIS COMPANY CALLED INTOXALOCK!
Let's start with the fact that customer service is TERRIBLE. I have been on hold for 45 minutes MULTIPLE times and everyone sounds like Intoxalock® Ignition Interlock Device hate their job. All they ever tell me is to "follow up in 2 days" not to mention they talk to you like you're an idiot.
Their fees are extremely pricey compared to Smart Start. Overall I pay about $140 for the device a month. SmartStart I was paying $86 a month, huge difference. And the calibration process is ridiculous. I mean you have to call them every time you need to calibrate your device to send a work order to the nearest shop that serves intoxalock. They never know how much it'll be -that is based on which shop you decide to go to.
AND here is the worst part, if you happen to forget to calibrate your device on time and get locked out, you have to get your car TOWED to the nearest shop to get it calibrated. An alternative service they offer is paying about $100 to have a service center come to you to calibrate your device and get your car back on.
When I was with smart start, this was not an issue. They would unlock my device for two hours to allow me enough time to get my car to the nearest smart start station and calibrate it.
Now that I have a work order from the judge releasing me of the unit, they SWEAR they have not received it the THREE times it was sent over to them. I mean I have been calling them everyday for an update and all I hear is "we have not got it yet, please follow up in 2 days." They do not accept the DWI Dismissal Sheet, you have to send them the Court Order signed by judge to get it removed.
FYI SmartStart will removal with a dismissal sheet because it is OBVIOUS that the unit is no longer needed. This company is a SCAM.
They were so helpful when it came to contracting them and they make billing so easy, you can download an app to make payments! But when it comes to getting any questions answered - LOL
It's funny how they did not even ask me for a court order stating I needed the device installed in my car when they took my money initially. But now that it's time to stop paying them...