Jeulia

As of the time I'm writing this, I have not received an email from Jeulia, and I checked my spam folder. I left a critical review on Facebook (which I am unsure if other people can see) and someone from customer service sent me a message on there. I explained the situation (again) and included photos (again) and was told (again) that I need to ship the ring back, give them the shipping info, then they'll look at the ring/fix the ring and if I pick a faster shipping method then the ring will be back before my wedding. However, if I'm getting a new ring, no one is mentioning to me the time it will take to MAKE the new ring which Jeulia's website says can take 3-7 business days.

After leaving my reviews I have looked Jeulia up on the Better Business Bureau. The company has an F rating. So, considering that, and all the trouble I've gone thru thus far, and that I'll have to pay to send my ring back, and I'll have to pay for expedited shipping, and that I have repeatedly offered to have Jeulia put a hold on my credit card as a deposit to ensure i send my ring back so the replacement ring will absolutely reach me before my wedding and that offer isn't even discussed, AND all this fuss is over a ring that's not even $200 and I have many other things to worry about a month before my wedding, no, I will not be paying to ship my ring back and just take your word and hope this is all fixed before my wedding.

Ok so I ordered my ring December 26, Jeulia sent it December 28 and it got to me February 13th! I will NEVER and I repeat NEVER EVER order from these people ever again! First off let me say that the numbers they provide are all wrong and I don't want to hear that it does work because I have been trying to call then for the past month and every number I see on their site is wrong and I get a message in Spanish that the number is disconnected, so what's the excuse? Oh and on top of that I emailed them 3 times still no response and they took off their live chat thing, so what's that all about? You do not do business like that I am a business woman and it doesn't work like that because with all these problems as a customer I'm thinking I just got scammed and they took not only my money but my credit card number which I have no idea where my number goes and what if someone takes my number and charges, absolutely not acceptable! 2nd I ordered my ring almost two months ago AGAIN terrible terrible service! And then When I get it which god only knows when if it doesn't fit then I have to send it back and then it will take another 10 years because It will take 3 months to get back to your country and then another 3 months to get back to me a whole year passes by for the whole exchange CRAZYYYY! I see reviews on some sites of customers complaining and some on the same boat as me and then they respond to them saying give us a call directly and they put a number and guess what it's disconnected! They give some hope to some people and then its false advertisement! This better get to who ever is the one who made this website because its not reliable! If you have no problem no being able to get in touch with these people and don't mind waiting months and months and months then order from them but other than that terrible service! I will never recommend this site to anyone! And the funny part is I've ordered from wish and I get my stuff faster! Oh and yesterday it was valentines days and guess what they had working... The live chat, I wonder why oh I know why because they just want peoples money, it's whenever its convenient for them. So to the end of my store I did get the ring and it is a little tight go figure so I definitely will not be sending it back (by the time it supposedly gets to them it will be 2018 and then 2019 to get it back to me) and I'll have to go to a jeweler to get it a little looser. Watch some agent who ever will respond back saying "sorry for the inconvenience if you have any questions we are here 24/7" and then give a number probably, EVERYONE DONT CALL IT BECAUSE IT WONT WORK!

I have had nothing but trouble with this company. The representatives do not read others comments. Jeulia all work independently and do 't talk to each other. I now call this order ring from hell. Never have I encountered such inept cs. I ordered my rung from hell April 13. It was shipped but then comes the horrible part. Customs called and said needed money to relsease it. I paid the amount stated and thought theend of it. Well probablt 25 emails berween customs. Jeulia later. And brokerage. And numerous ther things they have my ring back. And other one telling me to pay. Sand go pick up. All seperate emails. I told customs to return it and thought end of it. No way still wanting me to prove paid duty. Still saying pay duty. Pick it up etc. Then customs sent me a brokerage email telling me another charge. So with 20 shipping (apparently not free to Canada) then 20.91 for taxes and duty. Then the additional 25.46. With these charges cost almost as much as the ring. After me telling them they do not need to send me anymore emails. Sent me one last night saying Whatever. Still no refund. They have the ring. They wanted to. Resend it through a company that didn't have duty. Etc. I said no no no. And they still keep on. They are not responsible enough to send out of US. I orrder things all the time online from all over the world and have never had this proble. I have family and friends on fb that say they like this company., Not me beware they do not put their heads together. Going to turn over to attorney abd BBB for harassment. And time spent trying to sort this out. Finally decided to call today impossibleto get through. So a book later in emails and calls still getting emails from them wanting to know why returned and didn't pay duty... has made me so upset not to mention the time spent tryingto resolve it. Stay away and beware they don't talk to each other... period. Item # 93.46$. 20.00 shipping. 20.91 tax and duty for first customs. Second customs charge 25.46 didn't pay. Shipped DHL..

I received my ring had to pay $28.58 CAN for Import Duty and Tax from their Courier. The ring was not what I expected it to be. In reading their return policy it say the ring tag must be on the ring for a return to happen or I could only get an exchange and again pay another Import and Duty tax which this came from China somewhere not the USA. The tag Jeulia speak of was never on the ring I received the tag was shoved in the front part of the box by the opening. This is how they get away with not refunding people their money and giving exchanging instead. I sent an email 12/19/2016 asking for a refund and how to return my order. This is the email I received back from them on Dec 20, 2016
Dear customer,

Thanks for your support for Jeulia Jewelry.

Thank you for your email,sorry to hear that,would you tell me why you want to return and what is the problem? if the size is not fit for you, we can change it for you, thanks.

If you have any other questions, please feel free to contact us and we'll reply you within 24 hours.
Thanks and best regards
Kelly
Customer Service Department

I replied back stating that the ring was beautiful but it was not for me and how do I go about sending it back that same day.....no reply we are now at Dec 29th, I finally get a hold of some online and go through the process sent them a pic of the ring and when I mentioned the Duty fee I had to pay they all of the sudden said email it to us and we will get back to you as soon as possile. In between the 20th and todays date I sent out 2 other emails with no response.

After posting my review on ReviewFeeder... this is the email I recevied from the Jeulia.com
Hi, Olga
Sorry for the delay in dealing with your email, here is the return instruction.
Please ship the received ring to the following address. Upon receipt of your return, all items are inspected for signs of wear or damage prior to any refunds (minus any shipping and/or gift packaging charges, if any).
(First Name)WNZAK
(Last Name)xia lin
(Address)20275 Business Parkway. #Y2832
(City) City of Industry
(State)CA (CALIFORNIA)
(Zip Code)91789
(Tel)*******695

A kind note, please remember to tell us the shipping carrier and the tracking number after you ship it. Thanks in advance.

If you have any problems, please feel free to contact us.

Any Shipping or gift packaging fees----the website states Easy returns, Free Shipping and so on at the bottom of the page....really!!!! My question is why am I returning this item to an address that is differnt then that of their corporate head office

I bought the Mermaid Rainbow Ring, I got a FREE heartbeat necklace, a box, and a gift bag/care instructions.
I wanted to also, have my ring engraved "My Kids, My ", buy another necklace that was discounted at checkout for $16.63, and pay for expedited shipping.
During checkout I noticed my engraving showed "My Kids, My " the heart wasn't showing. I called customer service but the rep was unhelpful and not knowledgeable and there was no supervisor/tech support because of the time difference (I'm in the U.S. EST). So I was disappointed it was a birthday/Mother's Day gift from my kids.
Upon trying to checkout without engraving, I selected visa/MasterCard, etc. but I was rerouted to pay using PayPal 4 times. I called customer service again (30mins-1hr later), and Rep Leslie was THE WORST REPRESENTATIVE I Have EVER HAD THE DISPLEASURE OF SPEAKING TO- she even stopped talking for 15-20 minutes to force me to hang up (it's against their policy for them to hang up). Obviously, she couldn't help. Now, I have PayPal, and I had money- but I was $26 short to get the second necklace, and upgrade shipping.
I contacted Jeulia's through e-mail, wrote a post about my experience in greater detail on Facebook which a rep seen and asked me to Facebook message which I did.
Throughout the 50 or so messages through various sources I was made two promises (one from Rep Loren THE ONLY DECENT AND KIND REP AT JEULIAS),:
1. That I'd be sent the necklace I wanted at checkout FOR FREE (mind you it was only $16.63 discounted because of my high-priced purchase).
2. My ring would be engraved FREE and mailed back. Engraving is $20
So a awful experience could be solved and made positive by a mere $36.63.
All these "promises" were in writing and made by Loren and reps who never gave their name.
They've consistently dodged fulfilling these promises, so I got fed up and do not want to give my money and support this company. I contacted for a return. But because the size tag tiny piece of paper on the ring was loose and fell off (I set it somewhere and with 3 kids god only on where it is)- Jeulia will NOT refund my purchase because they have a specific policy which I believe they made because NOONE KEEPS A SIZE STICKER ON A RING!) it's a subtle scam, but still a scam.
As to the "quality" the photos are 50% nicer than the actual product. I was disappointed to be honest. I could of spent the same amount of money went to a professional jeweler who does custom work, and had REAL diamonds and better materials. DONT BUY FROM THIS COMPANY!

HORRIBLE! I WOULD RATE A MINUS ONE STAR IF POSSIBLE!

I ordered a pair of earrings for which were listed at $109 with a 30 day return and free shipping. But my credit card was billed for $129.00, which I inadvertently paid and exceeds state sales tax. The earrings were smaller than appeared on the model photo. Upon requesting a refund I was told that I had to pay for the return postage and then send Jeulia the tracking number. I paid $13.56 to FedEx for the return and sent the tracking number as directed. After receiving the item Jeulia messaged me saying that they could either refund the original $129.00 for "credit" OR they could give a refund of $104.00, represented as the $129 minus "the shipping fee." When I told them that I had paid the shipping fee to return the item they replied with the following message:

"Sorry, if you want the refund back to your original payment, the amount should be $104. For the return, the customer needs to pay the return shipping fee. And your original shipping fee also should be deducted from the refund as our policy." I replied a second time and got the same message again.

So for an item listed as Free Shipping I was charged $20 over the $109 listed price to ship the item TO my address; AND after I paid $13.56 to return the item they are subtracting $25.00 for a shipping fee? So I was charged $20 to receive the item and another $25 to return the item as shipping fee both of which were paid by me.

Shopping online with Jeulia Jewelry has been the worst consumer experience of my life. I would highly recommend that you do not shop with this company based upon the following FACTS:

1. Customer Service is terrible. Jeulia have disconnected the only phone line available to consumers. What kind of company is not available to their own customers by phone! Their excuse over the past three months: they moved. FB Messenger is an infuriating way to get a hold of them due to the canned responses and menu selections that lead you to nowhere. They are not available for chat on their own website... unreal! They have no fax number. Their email ticket contact also seems to lead nowhere. The customer service reps English skills are minimal and rudimentary.

2. Cancelling an order without being penalized for a 35% restocking fee. You have 120 minutes to cancel your order as a consumer after you placed it. If you do not realize that you are out of luck. No matter that they are out of product, that the factory is shut due to quarantine for the COVID-19 or Spring Lunar Festival or that their own website quotes a handcrafting time of 9-15 days respectively (and this changes all the time arbitrarily). Does it make sense for them to sell Jeulia Prime memberships for $15 plus and three day delivery when they know they cannot ship in that time frame... no, it just further incenses consumers.

3. Lack of transparency. If Jeulia would just admit that 1 out of 5 of factories in China are closed for quarantine, their supply chain is broken, shipping routes are cut off, maybe there would be some sympathy for them as a company and as people. Furthermore, I am a long time customer of Jeulia, I have spent over $1800 USD with the company. I own 10 rings 6 necklaces etc. But all of the documents that come with my parcels show that the jewelry is made and shipped from Guangzhou, China, not in Los Angeles or in Hong Kong. That may be a problem for some consumers. They have a right to know where the jewelry is coming from and not be lied to about it. Furthermore, Jeulia pays for positive reviews left on Sacramento BBB, TrustPilot, ReviewFeeder and Google for instance to a maximum of $30 USD in store credit. Each review is worth $10 USD. Disturbing.

4. Quality. Overall, not bad but the blue sapphire "like" stone is absolutely dull and dead when you look at it. I wish I would have be able to return but... you guessed it! You can't if it has been sized to a larger size or engraved.

I could go on, but that is enough to report in one day. By the way, the best way to get a refund? File a complaint with the Sacramento BBB, TrustPilot or ReviewFeeder. Action is fast as they want to keep their stars.

Lastly, please know the name of the President of the company is Gavin Lin and the Legal Director is John Chen per Facebook.

I see others have received their rings (though Jeulia could be shills) and I have not so I am thinking I am out $155.00

Ordered my ring on May 14th. Still not here and it is May 20th
When I placed the order it says, "2 to 4 business days to ship through DHL"
I leave next week on a trip and still have no ring. Not happy with that nor the fact that when I call the *******361 number it tells me to email them. Which means their call center is either insufficient, in another time zone/country and everyone is sleeping now or they don't have one. You take your pick. $155.00 may not be a lot to some, but it is for me and it was a gift from my husband so I could have a nice ring to wear on our trip. :( :( :( Those rings look beautiful on their website, but they have a very unusual way of doing business here in the United States. Wish I saw this forum sooner.

When I searched my order ID I get a message saying it is processing and a link that says,

"Due to the particularity of the Jewelry, the quality of each product must be inspected manually and packaged one by one before they can be shipped.

Delivery time= Processing Time + Shipping time.
Precessing Time
Processing time differs from product to product, and the estimated processing time for our products is about 3-7 working days. Some popular style can be shipped out within 24 hours. For engraving or custom size orders it will take 10 working days. Once the order is shipped out, the shipping notification will be sent to your PayPal email address automatically, notifying you of the carrier weve used to ship your order and the corresponding tracking number.
Shipping Methods & Shipping Time
Free expedited shipping method is available for all orders in our store.
The estimated shipping time is as following:
Expedited shipping: Orders can be shipped via DHL express, which will only take about 2-4 working days."

They didn't tell me that my time of delivery would vary because of the ring I chose, just that I got free expedited service when I gave them my Paypal information! :((

I would have paid extra to have it shipped on time if they were honest about the delay.
That's what is making me so mad and then I can't speak to anyone.

By now it should be on its way... that's all I'm saying. I sent an email and I will change this review if they get my ring to me before my trip... if not. I want the money back because the ring will do me no good afterwards. :(

UPDATE 2:. It is March 18th, my ring has finally arrived and it is absolutely gorgeous and the fit is perfect. I ordered it on January 14th 2021 so it took a while to come in but each time I contacted them Jeulia were swift to reply and help me. I cannot say I will order from them again because of the wait time but the ring is amazing. It does not feel cheap. I will leave a final update after I wear it for a while to let you all know how it does through wear and tear. I could not get the best picture of it, I bought the engagement ring with a wedding band to go inside of it.

UPDATE: it is currently 2/20/2021 over a month since I have ordered 1 ring, it was not a specialized order, didn't need an engraving or anything. I've contacted customer support multiple times and just keep getting told "give it a few more days". I am getting more and more disappointed. I have spent almost $200 and have absolutely nothing to show for it. Again, please read all reviews, make sure they are real. I unfortunately did not.

I ordered 1 ring almost 1 month ago now and it's still in the processing phase. I contacted them about it when it was after 14 days (their site says 7-9 process days) and they said they will put my order on a priority list but it didn't make a difference. I wanted to wait to leave a review until I got the ring but by the looks of it, it isn't ever coming. I'm feel so sad that I wasted this money on a ring when I could've bought one from an actual reputable seller. Please read ALL reviews before buying :( if ever receive it I will leave an update review on my honest opinion but so far I'm not too happy

On 14 September we have purchased a ring at the amount of R 1434 once it arrived in South Africa, keep in mind coming from China! The amount stated $25 which is not even the initial amount on of the ring!
Amarex then requested us to pay a penalty fee of R1500 plus all tax shipment amount.
I then tried to contact Jeulia but with regret. I eventually got through on a chatline on their www.jeulia.com site (which i found quite strange that their so called South african site do not habe a chatline) so Allen then tried to assist and after i habe explained him my story he then said Jeulia will pay us R 500 back if we return the ring! Hahaha after we have paid them R1434.
Please their marketing is up to standard when it. Comes to beautiful photos and paid advertising strategies on various sites but pls know this is clever. People stealing money from you.
I have captured my conversation with them and will email this to China Amarex.
Anyway it did seem to good to be true! And the best part free shipment! So to recieve my ring i must pay in round R2000 to recieve it!
So Jeulia quite clever, make the ring stand out and some awesome price, sell u by stating it is free shipment, despatch the ring at a very low price once u have to recieve it you as the consumer then get charged all this amounts! You then want to send it back so their come back is "we will pay you R500" hahaha. Bang! They have got your full amount and still have extra even if you do fall for their stupid come back!
So anyway do not fall for photos, it is all a scam!

As per your reply please note the following you give false advertising on your JEULIA.CO.ZA site which if you can remember co.za is a South African domain! Now let start with the first fact -
You did not pay the transfer cost, shipping, insurance, etc for this Amarex have confirmed, secondly you made the ring to be $25 dollars for the reason that you don't fall in the trap to pay these fees.
Secondly your policy of return you stated you will not pay us the full amount back but only the R 500.
In the end I never ever want to to deal with you again, for you are totally unprofessional and after only R 1500 for the ring we must pay now R 4000 for a ring just to get it in our country, so please update your SOUTH AFRICAN website with your correct policies and do not give false advertising, and lastly change your SOUTH AFRICAN landline number to a different number which I can actually speak to someone for not up till today any of your China call centre people contacted us personally to resolve this, you quickly jumped to the solution of paying us R 500. So this only showed you deal with this type of issues quite alot.

I've got all proof in your messages and as well as Amarex invoice, so please do not change your story.

Interesting here your SOUTH AFRICAN Website (note with no info with regards to anything you have mentioned in your review)http://www.jeulia.co.za/contact-us.html
+27-875502290
Or Email us@ *******@jeulia.co.za NOTE ALL SOUTH AFRICAN DETAILS

So please place the correct information on your site!

Shipping Methods & Shipping Time

ON YOUR SOUTH AFRICAN SITE THE FOLLOWING:

The estimated shipping time is as the below:
1. Free shipping: We are providing free shipping within South Africa. Customers from all over the South Africa get free shipping from our side with dedicated customer support.
2. We only use expedited shipping: Orders can be shipped via DHL, which will only take about 3-4 working days.

AND FUNNY ALL THE LOCATIONS YOU SHIP TO FOR FREE WITH EVEN A NOTE ON THE SITE AS WELL " We Provide Free Shipping to the most countries as following. Yes All free shipping.We mean it."http://www.jeulia.co.za/ship-location.html
And south africa listed last I checked!

O and please it is not the first time i order overseas! Legit companies sell the product at correct price for customs not to pick up something fishy! So get ur story straight

Received a ring, and in less than 1 year had multiple small stones fall out of the setting. I sent the ring in and Jeulia replaced the missing stone (which took almost a month each time, equaling over 1/3 of the year), but then the large stone chipped. They then refused to fix the ring, stating it was now over the 1-year warranty. They offered a discount which was fine, and I purchased a replacement. This was purchased on 1/16/2020, 7-9 day processing, with 3 day shipping. As of 1/30/2020 the order was still listed as "Processing". I reached out to customer service and they explained the processing and shipping breakdown (which I had already expressed my understanding to), and then that it was Chinese New Year (which started on 1/25/2020) and they are on Holiday. I asked where on their site, emails, ordering process, etc. did it state they would not be processing ANY orders for over 2 weeks during this period. Their response was they would put a rush on the order, and send an email once it has shipped. It has now been another week... and the order is still "Processing". I sent another mail asking for an update, and received a response stating that the order would be sent out on 2/12/2020. It is 2/17/2020 and the order is still "Processing". You're definitely getting what you (at the end of the day) over pay for with this company, and Customer Service is not very effective in changing that. If your planning on getting something as a gift make sure you give yourself enough cushion, and hope you don't run into any issues with shipping or quality. Or just spend a little bit more somewhere with better quality that's more reliable...

Ordered 10/28/2016. Website stated 7-10 working days for delivery. After 7 days, it was changed to 8-15 working days until delivery. After 10 days it was changed to 9-25 days delivery. When i went on their site and did instant chat, the chats ranged from immediate disconnect to staying connected for hours just out of spite. Jeulia couldnt tell me anything except for " please kindly understand " and "sorry " or my favorites, "busy season " and " black friday " all of these excuses did not expedite my order any faster, nor did it appease me as the customer. After a few emails and chat sessions i was told 30 working days. I kept getting told " just a few more days " and when i found them on facebook, i decided to post on their page for other shoppers to read the fine print and be aware of the delivery times. It wasnt long before i was blocked from their page as well as instant message. To this day i have yet to receive my order. It still shows its in china via usps website. That too they used as an excuse. The usps website for not updating. Not updating has nothing to do with the delivery times being changed as their orders filled and they got busy. No compensation. Just excuse after excuse.

They have responded,

"*******@jeulia.net 12:26 AM (5 hours ago) to me Hi, Jerald. Sorry to bother you, we saw your reviews on reseller ratings, we are so sorry to give you the bad experience you had with our customer service and delivery time. Since the package have not been delivered after one month, we can confirm the package was lost on the way. Regarding to this problem, we can resend you a new ring, but we have lost a ring, the customer will be responsible for reshipping fee, you can choose DHL ($15.95,3-5 working days) or UPS ($20,1-4 working days). Please kindly inform us which shipping methods you want. Thanks. If you have any doubt, please feel free to tell us. Best regards, Emily"

My response to them:

I got your email. The email states that you lost the order, and you want me to pay for shipping to send another one. No. I do not think so. No. You lost the ring. You pay shipping. Expedited. Or you can refund me my money. "Emily", I expect a response in 24 hours. Either a full refund immediately or expedite the new order in arrival of 24-48 hours. Your choice.

It has now been 48 hours. I have been offered many more excuse and even a second ring expedited to me at their cost. I have turned it down. I have been offered a free necklace and a second ring expedited to me at their cost, but again i have turned it down. All I want is a refund. It has been 23 working days / 33 calendar days, and still no ring. Unacceptable. I have spent nearly 12 hours online in chat going rounds with these people. Just for a refund. Was told yesterday that I will get a managers decision today. And so I sit here waiting for 30 more minutes on that decision...

The ring I received was huge and gody looking, nothing at all like it appeared online. It sat really high off my finger and I knew it would get caught on everything. Plus, the ring ran rather small for a 7, but whatever, I can return the ring with their 30 day return policy. Which is the reason I even ordered from them in the first place. I sent them an email stating I wanted to return the ring and their email back came across as being really defensive because I wanted to return this ring. Whatever, Jeulia want me to email them images of the ring with the tag still on, odd but ok. I took about 3 images of the ring and emailed them back. I got a bounce back email instantly. I sent 2 more emails with the images attached and still, bounce back emails instantly. I called their customer service number and had the worst time trying to understand what the lady was saying. She told me to resize the image and email it again, which, thank god I'm fluent in Photoshop, I resized the image and resent it 2 more times, bounce back emails both times. At this point I'm beyond frustrated, and this lady is not helping one bit. She finally asks me to go to their site and use their "chat" service. I pull it up and write my order number and that I'd like to return the ring for a refund and the guy sends me the return address instantly. Why couldn't that lady just give me the address?!? It's not a freaking secret! It's the same address that it was mailed from! Just had to write ATTN Susan, that's it! Ok, I write the address down and drive to UPS and pay $16 to return this stupid ring. I had to "chat" them the tracking number, which I do. It was delivered to them on Wednesday afternoon and I don't hear anything from them. I "chat" them to check the status of the refund and the guy says they just issued the refund and I'd get it in about 5 days. I get an email from PayPal today that I received a partial refund which is about $10 shy of a full refund! So I paid $26 on a ugly ring that I returned that I could have bought a better ring on Amazon for $26! I will NEVER order from this site again! Buyer beware! I don't want a piss poor excuse from them as to why they kept my $10, or why they're customer service blows so much. Just glad this whole nightmare is over! If you're thinking of buying from Jeulia, seriously, go to Amazon and look up their sterling silver rings. Wish I would have read reviews about Juelia before I purchased from them.

Stay away...

Checkout is dangerously fast, correspondence with customer service is poor and their refund policy is a hassle - not hassle free! Returning a product from Australia to California is cost prohibitive if it's coming off the purchase price. That's understandable had my request to cancel my order come after I had received the product. Instead, it was sent a day before shipping notification had arrived.

Where all the problems started:
1. The checkout process seems to skip a vital step where the customer can review their order before Jeulia make their final commitment. As a result, I was pushed through PayPal immediately with no option of taking a step back unless I began a PayPal dispute, which I did. My cart had an extra ring in it at the wrong size from a previous browsing day but I never noticed that until it was too late. The ring sizes were wrong and it took a great effort to have them corrected. They would not do a thing until I revoked the PayPal dispute. That would not have been necessary if the check out was set up better for the customer, not the company that's more focused on grabbing your money before you can blink. Be careful!

2. I placed my order on April 6 and by April 18th I had still not received a shipping notification or any correspondence to indicate when I would receive the products. This is a contradiction to their claims of fast service. At this point I started to get a bad feeling and decided to cancel my order. My correspondence was not answered. However, the following day I received the 'shipping notification' ironically with my request to cancel in the same email below the body of the shipping notification. Alarm goes off...

3. The rings arrived... and what a disappointment. My whole experience with this company has been a series of disappointments actually.

Products Ordered:
The stones in the rings look nothing like the advertised images. The stones are very clearly costume junk making them expensive in the long run.

Rings ordered:
1. Jeulia Classic Solitaire 2CT Cushion Cut Created White Sapphire Engagement Ring
2. Jeulia Solitaire Two Tone Round Cut Created White Sapphire Enhancer Wedding Set

I emailed immediately after receiving the shipping notification again stressing that I had previously requested my order be cancelled. Interestingly, I received a reply whilst I was on their live chat at their site.

-----------------------
The reply email:
Dear customer

Thanks for your support on Jeulia Jewelry.
Sorry to inform you that we won't accept your refund due to the replacement
Then you can view the return policy here, http://www.jeulia.com/30-day-return-policy.html
If you have any other questions, please feel free to contact us and we'll reply you within 24 hours.
Thanks and best regards
Allen
Customer Service Department
------------------

The Live Chat conversation was circular and a waste of my time. I was asked to submit images of the rings to make sure they were new, unworn and still had tags on them. I complied. I was told I could return the rings but that I would have to pay for the S/H from Australia to California. That will cost me nearly as much as the rings making the option of returning the rings I had cancelled - pointless. My pleas for understanding were met with argumentative comments and twisted facts.

It would seem this company is uninterested in customer service.

WELL, Jeulia kept popping up on my Pandora site and I was intrigued. Normally I am a QVC, JTV, HSN and Evine shopper but Jeulia's rings were different! I thought I'd try one. BIG MISTAKE. The quality - horriffic - the head the stone was mounted in was not even connected to the band of the ring! The 4 prongs just hung in mid air! The rhodium plating was all pitted and runny and the silver work was unfinished. Jeulia offer a 30 day money back guarantee. Good Luck. Like I said, they are not remotely like the other companies pimping off Chinese made goods who do have an unconditional 30 day guarantee. I called, no answer and no return calls, 4 of them. I emailed and got a form reply, broken English, I said I wanted to return it and their website says you need to have return authorization or it will not be accepted. It's 3 weeks ( running out the 30 days I guess) and I still can't get a straight answer, only broken English stupidity. They want me to pick out a different ring and I asked why I would do that when the first purchase was such poor quality. I stated I wanted a RA for a refund. These guys then say I have to send them a photo of the ring with the tag still attached so they can see it has not been worn or damaged. I responded that it is ridiculous! If it is worn or damaged, don't issue the refund. They refuse to do anything until I do the photo. I took the stupid photo, with the tag attached, still in the box with all the packaging and DHL envelope. I finally get one and it says to ship it back to CA. I try to do so but the address they have given me is an unknown address in the US. I told them they needed to supply me with a legal US known address and these clowns tell me to ship it via another carrier. I don't think so... Now it appears to escalate to mail fraud and I tell them so and go to the postal inspector at my local post office and inform them of the impropriety. Low and behold, it is NOT a known address. So... I am advised to over insure it and ship to that address and see what transpires and at that time, I would have the necessary documentation. Yesterday it was shipped to them in the same packing I received it, including the DHL envelope with all the information and receipts etc. Not sure what will happen and I guess I can update once I see but in the meantime, DO NOT WASTE YOUR TIME OR MONEY! IT IS NOT WORTH THE FRUSTRATION. These Chinese people are sitting over there laughing at you! All the home shopping channels have the exact same stuff and there are NO, NADA, ZERO hassles ever! The aggravation is SOOOOOO bad. 4 calls and 14 emails and I am still in limbo. Like I said, I believe they are dragging it out so they do not have to pay a refund! I will keep you posted.

So, thought I'd update you. I had the package sent by the USPS, insured, and they said that if it is returned as not deliverable, I could file a complaint etc. Jeulia wants you to let them know when you ship it so I did. Today, 7/18/16, I get another email from these clowns asking for the tracking number so they can see where it is in transit. OMG - it was delivered to them on the 16th. I sent them the delivery receipt so if and or when they finally do refund me or offer some other excuse, i'll update again. Absolutely awful!

Here we go again - I received an email on the 18th that they were issuing a refund and to check my account. Well folks, it's the 20th and it still has not shown up. I got a notification from ReviewFeeder that Jeulia responded to my review - hysterical. It should show after my review but here is my response to them: I saw your response and nice try. It does not matter one iota what you said because it means nothing when YOU STILL HAVE NOT ISSUED A REFUND. You claim you did and even said it was issued yesterday but there is NO RECORD OF ANY TRANSACTION, REFUND OR OTHERWISE ON MY ACCOUNT. NOW WHAT DO YOU HAVE TO SAY - HMMMMM... ALL BEWARE OF THESE CHINESE SCAMMERS

So, I still don't have a refund. Now what? What options does anyone have against a Chinese company with a shaky US address. They spout their 30 day policy but I have been trying to get this resolved almost a month. They do not return calls and emails are all answered by an auto responder. I'm still wondering what the actual refund will be? No mention of that. I should get a full refund because it was faulty merchandise but if they ever do bother, I'll update it again.

I really hope that you all take note of this mess. I wish I had read reviews before I purchased. RUN...

Jeulia customer service is terrible to say the least. My item sat in limbo in the jeulia warehouse for 5 days waiting to be shipped. This item is a gift and Christmas is almost here. Therefore, I need to receive the item, check over it to make sure nothing is wrong with it in time for Christmas, When I contact customer service I get "Angelina". This rep continued to tell me it's not their fault. That it's the post office fault and definitely not theirs. Even though it's in jeulia warehouse and had been for 5 days waiting to
Be shipped. I explain that it hasn't been physically shipped out and "Angelina" tells me that she has already told me about this item then asks why its so hard for me to understand? Pretty insulting to a paying customer while continuing to ignore my questions. I again ask why it hasn't physically shipped just to be disconnected by "Angelina". So I contact them again, end up with "Angelina" again and once again, I'm disconnected without even giving an answer. Once this rep realized it was me, I was disconnected. I try a third time with the same result. I never got a hold of customer service again and never received an answer to my question. I never said anything out of line with this rep and simply wanted to know when my item would be shipped. Just in case my item was sitting on a shelf and "forgotten" by accident. I've seen it happen. But instead I'm insulted and ignored. I would avoid doing business with this company if you think you'll ever require help from customer service. Absolutely terrible. I'll never do business with them again.

Crystal
Hello, welcome to jeulia, how may i help you?: D
09:31 AM
Mike
Hi There
09:31 AM
I know I have been bugging customer service for several days, but I receive conflicting information on when I will receive my order
09:32 AM
100487287
09:32 AM
Crystal
Please wait for a minute.
09:34 AM
Mike
Ok
09:34 AM
Crystal
I am sorry. We have nto ship it yet
09:36 AM
I am sorry. We have not ship it yet
09:37 AM
Our factory may need more days to make it
09:37 AM
Mike
Can you tell me why I keep getting the same answer? I was told on Tuesday it was shipping out and I would get it within 1-4 days? I will no longer ask, I will have my attorney pursue all avenues of fraud, I was assured it was being shipped out, now this. Thanks to Jeulia, Jeulia ruined my valentines day proposal. Jeulia will be having a class action lawsuit filed against them,.
09:39 AM
Crystal
I am sorry about that.
09:40 AM
http://www.jeulia.com/delivery-shipping.html
09:40 AM
Delivery Time= Processing Time + Shipping Time

Processing Time
Processing time differs from product to product, and the estimated processing time for our products is about 3-7 working days.
09:40 AM
Mike
Crystal that time has passed! I want my money back now on my card
09:40 AM
Crystal
Yes. I know. We got too many orders around Valentine's Day
09:42 AM
I could refund you $10
09:42 AM
We apologies for any inconvenience.
09:42 AM
Mike
Refund me $10 dollars/ What the hell kind of crap is that?
09:42 AM
I want my full amount now or all hell is going to break lose
09:43 AM
Crystal
Ok. I will cancel your order and issue full refund $129.61
09:43 AM
It takes 2 to 5 days for the money come back to your account
09:43 AM
Mike
If the money is not refunded, then their will be credit card fraud to add to the class action lawsuit
09:44 AM
Crystal
Ok
09:44 AM
Mike
Also the customer service number is invalid, you guys are a scam and are ripping people off! Trust me when I tell you, there will be consequences. I have printed every chat session for my records. I would like a credit memo reference number so I can tell my bank to look for it, I want my money refunded now.
09:47 AM
Crystal
I am sorry. No one could refund you now
09:49 AM
It takes 2 to 5 days
09:49 AM
Mike
And how can I be certain that that will happen? Everything I have been told is a lie
09:52 AM
Crystal
You could come again after 5 days if you not receive it on time
09:53 AM
Mike
If you can assure me that i will receive my merchandise within 5 days from today, I will not ask for a refund! Is this something that can be honestly done?
10:01 AM
Crystal
We could not guarantee that
10:04 AM
Mike
Ok, then I will proceed with my full money returned to my cc
10:05 AM

Shipping Method: DHL(Expedited Shipping) - 3-5 Working Days
Order #100448214 Date: January 13,2017 9:56:38 PM CST

I placed an order on 1/13/17. I chose expedited shipping via DHL, which I paid an additional $15.95 for. I received an order confirmation email, which also stated it would take an additional 6 to 8 business days BEFORE my item would ship. I emailed customer service THREE times, without receiving a reply. I asked for my order to be cancelled and my payment to be refunded THREE times. On Monday, 1/23/17, I received a tracking number (surprise, surprise), with an estimated delivery date of today, 1/24/17. So, this is what my tracking looks like thus far:

Waybill:

Monday, January 23,2017 at 16:51
Origin Service Area:
GUANGZHOU - GUANGZHOU - CHINA, PEOPLES REPUBLIC
Estimated Delivery:
Tuesday, January 24,2017
By End of Day
1 Piece

Further Detail:
Shipment has been given a release by Customs.
Next Step:
Unless there is an adhoc exam or a stop by another regulatory authority the shipment will proceed to delivery
Destination Service Area:
HARRISBURG, PA - COLUMBIA - USA

Monday, January 23,2017 Location Time Piece

7 Customs status updated CINCINNATI HUB, OH - USA 16:51
Tuesday, January 24,2017 Location Time Piece

6 Departed Facility in SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 02:16
1 Piece
5 Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 02:15
1 Piece
Monday, January 23,2017 Location Time Piece
4 Arrived at Sort Facility SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 23:42
1 Piece
3 Departed Facility in GUANGZHOU - CHINA, PEOPLES REPUBLIC GUANGZHOU - CHINA, PEOPLES REPUBLIC 22:06
1 Piece
2 Processed at GUANGZHOU - CHINA, PEOPLES REPUBLIC GUANGZHOU - CHINA, PEOPLES REPUBLIC 21:46
1 Piece
1 Shipment picked up GUANGZHOU - CHINA, PEOPLES REPUBLIC 17:29
1 Piece

BASICALLY, THE TRACKING INFO SAYS, IT LEFT CHINA ON 1/23/17, ARRIVED AT CUSTOMS IN CINCINATTI, OH, ALSO ON 1/23/17, WHERE IT WAS GIVEN THE "ALL CLEAR" FROM CUSTOMS. THEN IT LEAVES CHINA AGAIN ON 1/24/17?

I ordered a ring, and thankfully it came in very quickly. The ring looks beautiful. But I ordered a 7 3/4 size ring, it came in 8 3/4. Mistakes happen, no big deal, I'll just exchange it, right? Then I call their customer service number, FROM THEIR WEBSITE, and I get a rep. Great. He asks for my order number, and then what size I want to exchange my ring for. THE SECOND I start to talk, he hangs up. I call again, NO ANSWER! I sent an email explaining what happened, and I got an automated one back. I'm reading a lot of reviews saying that I probably won't get my ring exchanged, or a refund if I decide to go that way. I'm not entirely convinced this isn't true!

EDIT 8/24: Jeulia offered to have me return the ring. But upon reading more reviews, the "address" they sent me is a complete scam. Everyone who sends to that address gets the claim that they sent it to the "wrong" address, because this one is in the US. OR that the "recipient has moved." And then you just end up out the shipping fees, and OUT A RING, because they will NOT send you a new one. I emailed them and I told them that I knew this, and they denied this was true. Sure, Jan. REGARDLESS. I'm just paying to have it sized. I'm guessing that if it is really made of cheap crap, then it'll break apart or something. Now, I'm fully aware I can't sue since they're a Chinese company, or whatever, but BUYER BEWARE. DON'T. BUY. FROM. THEM.

I've had a horrible experience with this company. DO NOT PURCHASE ANYTHING FROM THEM! I bought a ring that looked beautiful in the pictures. It took a few days for me to receive the ring, but that was understandable as Jeulia shipped from China, and to my understanding, make it. Anyways, when I received the ring, it looked like it came from one of those 25 cent gum ball machines. It was supposed to have been a sapphire, but it looked like plastic. The "sterling silver" felt and looked like cheap plastic. There was no weight to it whatsoever, and looked incredibly cheap. I contacted them through their chat service, and requested a refund. They asked me if I would be ok with getting a store refund instead. I told them absolutely not, and to put it back on my card. They asked me at least three more different times if I would accept store credit, and each time the amount was higher. I had to tell them multiple times I wanted the refund back on my card. I had to pay for the ring to get shipped back to them, and they wouldn't refund the $25 shipping fee. So I lost about $35 from this horrible experience. Thankfully that was all I lost. Their customer service is a joke - no one that I talked to could spell anything correctly, they never apologized, and never even said anything like, "thanks for contacting us." I also had to make them answer a question I had, as they tried to ignore it and not respond to it. If you want crappy, cheap - looking jewelry, then you'll love this so-called company. Do yourself a favor, and save yourself the trouble - DO NOT ORDER FROM THIS FRAUD COMPANY!

Never having expensive taste I knew I didn't want a piece of jewelry that costs hundreds even thousands of dollars. I could never justify spending that kind of money on just an object. I also knew I didn't want diamonds as I do not support that industry. With that said, I also didn't want some cheaply made ring to be the symbol of the commitment my significant other and I are making. Insert Jeulia here!

My (now) fiance ordered a wedding set from Jeulia in a 8.5 ring size and with an engraving. Come time for the proposal we found that the ring was a size and a half too big. I tried buying the plastic size adjusters for rings but Jeulia were uncomfortable and got dirty quickly. After much consideration I asked my fiance if we could make an exchange for a smaller, correct size. Jeuila was quick to respond to my fiance's request and we immediately sent the ring set back. The ring set had to be inspected before an exchange could be made which didn't take much time at all. We were able to make the exchange with the cost of engraving the new ring and cost of shipping. I believe the entire process took around 2 weeks which seemed reasonable.

Since getting the new ring I have worn it in the shower, I wash my hands a lot throughout the day, and I use lotion multiples times a day- among other things. None of my daily activities have tarnished or affected the ring in any way and my finger has not once turned green. The quality of the ring is outstanding, specially for the price, and it sparkles just as bright as when I opened the ring box. Friends and family alike all think my fiance spent A TON on this ring as its quality is, as stated above, outstanding.

Jeulia has a customer for life as far as I'm concerned. Great affordable, sustainable, and humane products.

I placed my order on June 15th and was told to allow 7-9 working days to make before shipping, so I expected to receive the ring by the end of June. This was fine as I needed my shipment no later than July 10th. Well, July 2nd comes and I haven't heard from them so I place an inquiry asking where the ring is. I receive an email stating that my order would be upgraded to "premium importance" and my order would be shipped soon. I get an email later that day stating that my order had been shipped out.

July 9th comes and I still don't have my order. I call their support line asking what is happening as it has taken an unreasonable amount of time. After looking up my order number, I'm told that the order was somehow lost and it was reshipped again on July 7th, and that I will get it no later than July 17th. I'm upset of course because that would be after the date I needed it and I placed my order with ample time. I asked how Jeulia will make up for losing the package the first time and taking an unreasonable amount of time and I was told if I didn't like the quality of the order then I could return it. I said that should be the bare minimum regardless of the experience and it wouldn't do any good as I would have to pay shipping. They then said that they could reimburse shipping via a $10 store credit to their store and that that was all they could do.

I received my order on July 16th (a day before the latest day) and the only saving grace at the time was that the quality was passable. However, I see on the shipping label that the package was shipped out on July 2nd. So the rep I spoke with lied about the package being lost and they said that to by more time.

Here is what I take issue with:
-The tracking order feature is inadequate as it only tells when the order shipped out, not where the order specifically is.
-The lack of communication on Jeulia's end when the order was lost was unprofessional. I should have been contacted when that supposedly occurred (even though now I realize it was never lost).
-There's a complete lack of accountability. It took 31 days to receive the order and I understand that it doesn't always run smoothly, but this is ridiculous. Don't order here as you will be given the run around

I ordered 3 rings for myself, great pricing and a holiday discount for Valentines Day.
First the sizing is a bit off I ordered large as I wanted rings for my thumb & pointer. After getting ring guards Jeulia will work. Do I like my rings? Yes, they are nice looking rings for the price. I will where them, and I will say they are Jeulia if asked. Am I satisfied with the product this is my yes/no. The silver is beautiful, and they seem well made, the stones however are micro-tiny compared to the online photos. They do sparkle, but if you look at a ring with a large stone and wonder if it will be too garish, don't be. I went back and looked at the photos of my rings and compared, they what I got, but I guarantee they either have larger exaggerated rings or a great zoom lens.
I was not satisfied with customer service communications either. The rings did not arrive in the timeline outlined in my order confirmation. After 2+ weeks of no shipping confirmation and not able to see my orders in order history, I tried calling them. The phone system was not working. A recording answered stating I had reached Jeulia jewelry, and then cut off to dead air. I made this call 3 times. I waited for online chat for over an hour! Luckily at my job I can do this and I could multi task while waiting. The Customer service that replied to me was pleasant and helpful in that she verified my order had not shipped yet, I asked if there was a better phone # for me to call, she said the phone lines were busy and that is why they did not work when I called. I asked why my order did not show up as placed when I logged in, she said she was not sure but it wasn't working... ok, do you show when my order will be shipped? I am sorry I cannot say for sure. I never did get the shipping confirmation, but I had a parcel to be claimed at the PO. Luckily there were no customs fees I had to pay... all in all I may order again.

I bought a ring set in October 2015, and received it in November. The ring lost its finish after wearing it for 12 days, I contacted them after several failed attempts Jeulia finally responded back and requested that I send the ring back at my cost of $9.67 on November 12. They received it on November 14... They said I had to pay a custom size of $20, so I did, and continued to get nothing from them, no response nothing. I received a text from them on November 24 saying that they can't cancel my order, but will refund me my $20 custom order fee, and that I should be receiving my ring soon. On November 30 I received my new ring. On December 9 a stone fell out and I contacted them with zero response back, so I contacted pay pal and they were instructed by Jeuila to have me send the ring back to China, at my cost of $11.37, and as soon as they received the ring back they will refund my money. I sent the ring back on December 28, and it arrived in San Francisco on on January 1 at 4:23 a.m. And left San Francisco at 7:43 a.m. to China I guess... I did as I was told by pay pal with instructions from Jeuila, however neither Jeuila or pay pal informed me that once it leaves the United States that there is no tracking available... so it's February 12 and I have nothing, and Jeuila will not respond back to me at all, and pay pal closed my claim because it went over the 20 days and that they can't confirm delivery of package. So at this point I am without the ring and without my money... they are scammers.

Easy Return Process my AZZ! I initially ordered a pear shaped diamond ring for $155. The outer diamonds shined beautifully but the center stone was cloudy and looked very fake and cheap, like it was plastic. I told them I'd like to return it and I sent a picture showing how cloudy the stone was. I got an email asking if I'd rather exchange and that Jeulia needed a better picture. I replied with "Why do I need your opinion on if it's returnable or not, I purchased it and am unhappy?" After that I didn't get a reply. I'd get blank emails like they were "replying" but the emails were blank. I put in SEVERAL tickets to get my exchange processed since it was obvious they weren't going to let me return it for a refund, so I wanted to exchange it for a ring with a smaller center stone in the hopes it wouldn't show all the flaws and cloudiness like the bigger stone did. After many days of no reply I got annoyed and told them how ridiculous this process was and that I was going to go to social media. Only then did I finally get a reply asking me "Can't I do the exchange via my account dashboard?" and to not submit several tickets. I advised I DID request a return and then an exchange via my dashboard and then all communication ceased so I was left no choice but to submit multiple tickets. Finally someone told me where to send the exchange to and to email them with my tracking number, which I did. When I asked if the difference in price was going to be credited back to my credit card all communication stopped again. So 7 days later when it was delivered to them I waited one more day to contact them, with no reply... 2 more days went by and at this time i was preparing myself to not be getting anything back from them, money or a ring. 10 days AFTER they received it I got a reply telling me it takes 7 days to "make" the ring and then I'll get a tracking number. The rings are coming from Hong Kong and it takes 7 days to ship to California, that's when you get the tracking number. When I got the new ring back, a month is how long the process took, it was in the same UPS packaging I returned my initial ring in, the same box, etc. I thought they sent me the same ring back, but they didn't, they just reused my UPS envelope (cheap) and the ring I exchanged my $155 ring for was only $119 but of course I will not be receiving the difference on my credit card because they marked it up to $155 even though it's clearly $119 on the website. The new ring I got is pretty and I am happy with it but we shall see over time how it holds up. The whole process is RIDICULOUS, a pain in the ass, and I don't recommend this company to anyone. Although they say the company is in California, you are dealing with people from Hong Kong and their customer service skills are HORRIBLE! Just read the reviews... you'll see. I wish I had done so prior to dealing with this company.

I stopped shopping at Jeulia after I never received my $200 order from 11/17/20. When I confronted them about my never receiving my package Jeulia sent me a photo from DHL nine days after my package was lost which was supposed to be proof that my package was delivered. Check out the photo - there's not even a hint of a package in the photo. Even DHL was shocked at how badly I was treated by Jeulia and referred to them as, "unreputable" for not assisting in replacing the package for me. This was after I spent $376 with them in the previous 45 days. If you're interested in reading the whole story:
Below is a timeline that supports my claim that I never received the package from Jeulia.com and shipped by DHL.

DHL & Jeulia knew on 12/1 that my package had not been delivered. Yet, now they claim it was delivered on 11/30. I've attached relevant documentation that will help demonstrate that the package was never delivered on 11/30 as DHL and Jeulia claim. Please read my timeline below.

Package shipment timeline:

1. Nov 30 - DHL sends a status update that my package is out for delivery and will be delivered by 9 pm CST. See attached Doc #1, DHL Out for Delivery Notice. I checked for the package frequently all day and evening long because I was excited to receive my new rings. The package never arrived. I work from home and my office is next to my front door. I finally realized at 10 pm that DHL and Jeulia were closed so there was nothing I could do about the situation until the next morning.

2. Dec 1 during the day - I called DHL in the morning and they told me the package would be delivered either today (12/1) or tomorrow (12/2). When checking online for my package status, all day it remained in the "Out for delivery" status. I chatted with Grace from Jeulia at 1:40 pm that day asking if she knew anything about my package. See attached Doc #2 Jeulia chat with Grace. Grace also told me the package would be delivered Dec 1 or Dec 2. I again checked for the package frequently all day and regularly updated the online DHL package status. The package remained in the "Out for delivery" status. It still never arrived.

3. Dec 1 late evening - The package never arrived. At At 9:59 pm CST on Dec 1, DHL sent me a delivery update saying my package had been delivered Nov 30 at 6:08 pm CST. See attached Doc #3,12-1-10 DHL Final Delivery Notice. This was not true. Both DHL and Jeulia knew earlier that day that I hadn't received my package yet, so how could it have been delivered the previous day? At 10 pm after receiving the text message, I immediately went outside and searched for the package in the dark, including walking to neighbors' houses to see if they received the package by mistake. I couldn't find the package. Since it was late, DHL and Jeulia were closed so there was nothing I could do about the situation until the next morning on Dec 2. On Dec. 2 I called DHL and also chatted with Jeulia about the situation. I was told my package had been delivered. DHL opened a Request ID per my request, but on Dec 3 I received a call from DHL stating my package was delivered on 11/30, even though they knew on 12/1 it hadn't been delivered yet.

4. Dec 1 and Dec 2 – See attached Doc #4, DHL Text Messages 12-1 and 12-2 as additional proof. On 12/1 at 2:07 am CST the text message says, "With delivery courier 30 Nov 20" which to me meant they knew the package hadn't been delivered on 11/30 and was going to be delivered on 12/1 now. The second text message delivered on 12/2 at 5:37 pm CST says, "Shipment delivered 30 Nov 20 6:08 pm CST". Both DHL and Jeulia knew on 12/1 my package was not delivered on 11/30, however DHL decided to mark it delivered and pre-date the delivery back to 11/30.

5. Dec 11, Nine days after Jeulia opened a claim with DHL – See attached Doc #5 and Doc #6, DHL Photo. On 12/11 Jeulia sent this photo to me that was supplied by DHL as proof my package was delivered. There are three problems with this photo:

#1 There's absolutely not even a hint of a package in this photo! It's only a photo of my door with the reflection of a DHL employee with my two large flower pots on either side of him.

#2 DHL claims my package was delivered on 11/30, at 6:08 pm but this photo is clearly taken much earlier in the day. At 6:08 pm it would be dark outside.

#3 Where is the DHL delivery truck? It's not in front of my house, which leads me to believe that the driver clearly parked far enough away so I wouldn't know he was standing in front of my house taking a photo several days after the alleged package delivery.

My office is in the front of my house right next to my front door. Because of Covid, I rarely leave the house. My husband shares the office with me so he also watches for package deliveries. I order online almost every day. I've been doing this for years. I have never had a problem like this before with UPS, FedEx, USPS and Amazon. I've only rarely received DHL packages so I don't have much experience to how credible DHL is.

Jeulia; you responded to my posting and indicated that at the time of return shipping (which again you refused to provide me "return shipping label") you never expressed that I must maintain a copy of the receipt and keep record of the tracking number. You now make that claim which again is another reason I will never do business with "Jeulia". False claims when purporting as if your company will do what it can to address issue is again, "very poor customer service." Assuming that after two years someone will recognize I spent $165.00 for a ring, returned the ring for an exchange, and now am out my $165.00 and have no ring, someone may be more customer oriented at "Jeulia" and resolve my issue, and by allowing my wife to receive credit toward the purchase of another ring at equal or greater value, obviously paying the difference if priced higher. However, after several email's back and forth with customer service again asking for the same info I had previously provided, end result was same as two years ago. "Jeulia" indicated that Jeulia will give me an undisclosed amount in discount toward another ring purchase. Completely, not acceptable and not good business. Most people do not maintain their tracking number after about a month, and to now use that as an excuse to not accept the information on my issue is unacceptable. Hope other's whom are considering buying merchandise from your company read my posts before doing so, and do not fall victim to your "scam".

I was looking at ordering a ring through Jeulia and checking things out, and noticed on the website a link saying sign up to get 20% off your first order, so I signed up and then Jeulia sent to my email another coupon for $10 US off my first order. I then tried to order the ring using all these coupon but the site would not let me enter more than one. I then wrote customer service about it and why I couldnt order using all the coupon codes they sent me for my first order and the response I received was that once I placed the order I was to call customer service and they would apply the codes and refund the monies to my credit card. So I did this, only to be told by customer service that only one code could be used per order. It does not say this anywhere on the site and if this was the case why do they send out so many with off your first order. At that time, I told them to cancel my order, but apparently it has already shipping and could not be cancelled, even though I called customer service within hours of placing my order online. I told the lady at that time that I would be returning the ring. It also took 25 days to arrive, not the 5-7 quoted and it came from China. Their customer service phone number is for China but the website states California. The ring I received was very cheap looking and I would have returned it regardless of all the original mess. Stay away from this company. Spend your money locally

I initially wrote a review concerning Jeulia on 2/16/17 titled "SKEPTICAL" (scroll down to find my review). Briefly, I placed an order on February 5. I paid the $20 for 1-4 day shipping. After placing my order, I found this website (ReviewFeeder) and after reading the many reviews of customers' experiences with Jeulia, I became quite skeptical and feared I had been yet another Jeulia victim of a rip-off. I am now writing another review to update readers on my particular situation with Jeulia. I am pleased to report that the ring I ordered was delivered today (Thursday, February 22). It took my item 11 working days to arrive. So, was it worth it to pay the extra $20? I don't know -- maybe it was and maybe it wasn't. The item did originate out of China and maybe if I hadn't paid the extra $20, it would have taken longer than the 11 working days to arrive. I can't say for certain. What I do know for certain is the item did not arrive within the 1-4 days as Jeulia's website lead me to believe; however, the item DID arrive. As to the quality of the ring, it appears to be fairly durable. The metal is not terribly thin, so I hope it holds up to the rugged wear it will endure from me. It is two-tone in color -- rose gold and silver. The rose gold does not show up as much as I would have liked. A person will have to look at the ring very closely to see that it is indeed two-tone. I cannot comment at this point on tarnishing or the durability of either the rose gold or silver plating. The size of the ring is a 7 and for me, it fits true to size. I'm going to rate service at a 1 as the only communication I received from Jeulia was a response to me 2/16/17 review here on ReviewFeeder. Value I'm rating at a 2. I paid $95 for the ring. The value rating may increase after I've worn the ring awhile and see how it holds up for durability and tarnishing. I'm going to rate shipping at a 4, and I'm going to say 11 working days is probably not too bad when coming from China via regular mail delivery speed. However, to pay an extra $20 for 11 days shipping is not so good. The packaging in which my items arrives is a huge boost to the shipping rating. I don't plan on returning the item so not rating in that department. I give the quality rating a 3. This rating could increase in time when I see how the ring holds up to wear and tear. I would like to end my review with a positive remark concerning Jeulia. The packaging in which the ring arrived is remarkable! Definitely a two thumbs up on that aspect!

For the love of God, save yourself while you still can -- run! I placed an order with Jeulia for 3 gorgeous rings Nov 19,2018. Before finalizing my $300/+ order with Jeulia, i added the Jeulia supplied discount code for half off one ring. However, the order finalized instead and there was no way out of it. So, I followed the Juelia instructions for initiating a return (i really only wanted to cancel and start over). Honestly, I loved the Jeulia products and was excited to get them. I sent an email to Jeuia customer support as instructed on thei jeulia site. I asked to cancel so i could reorder. I also called the Jeulia customer support number during the 3 hour window Jeulia provide phone support. The call rang 18 times, then disconnected. Now im started to be really concerned. I called Juela TWENTY more times - disconnected every single time. Yikes.

When i recieved the order confirmation from Jeulia via email, i found two items added to my order. OMG. I replied indicating my desire to cancel and reorder and inquire about the fraudulent charges. They answered "You no like beautiful ring miss? We offer 10% discount for you... beautiful peices just for you. Look like ones you order. Same same". NO $#*!! 19 emails later, I still had no action from Jeulia, no instructions on how to return. The story goes on -- and gets worse. 28 days later -- sbsolutely nothing but broken English emails. If the order i compiled myself wasn't bad enough -- I was charged for absolute crap I never ordered. RUN! RUN! RUN!