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JMBullion

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Reviews Clothing & Fashion, Jewelry, Gold JMBullion

51 customer reviews of jmbullion.com

To Slow on delivery
I ordered 1 10oz bar from here and the exact same bar from APMEX online store on the same day about 5 minutes apart. It took 7 days for JM to get my bar to me using the same carrier as APMEX. I received my order from APMEX in 3 days. I have placed 2 orders with JM and I am not pleased with their delivery at all both times it has been very slow. The tracking on the package didn't work all it said was your package is in transit to the next destination which was Las Vegas for 3 days. I would recommend searching for another online dealer before using JMBullion

I love silver at spot.
JM offers a great deal for someone just starting out with silver and I took advantage of it. 10 oz of silver at spot for your first order is a great deal. The only reason this isn't a 5 star review is some of the rounds are a bit dinged up. Other than that, I suggest anyone who loves silver or plans to stack takes advantage of this. I bought two 2 oz poured bars on top of the 10 silver rounds. These two bars are for use as props in a game I run, but also because they're beautiful and a decent price.

Everyone hop on JMB EXPRES$!. 999 /. 999 *'s
#EASY - lol JMBullion cut the hard part!
A- Add to cart
B- Check out lol
C- Track it all the way to your hands... your done lol
Honestly the collector in me. Metal?. Metal really? I would double guess myself all the time but in, January, yeah of this year...
Started and JM taught me. From
"What to yeah. To OOKKAAYY!" ( but everyday)
JMB has you covered -
'I came across silver late in life, fiat? Never heard fiat before, knew it was a car - from 88-18 was never taught that word- learned after my Bachelors degree was obtained.

My 1st time to buy online
I made a few small orders and then I decided to put a nice size amount order in & I'm very happy with everything that I ordered.The order that was a few hundred dollars was sent by regular mail & I thought that I had clicked on UPS for delivery because I paid extra but it wasn't. I live in a gated area & my local PO couldn't bring the package inside & it was lost for 3 days but I'm glad that the bigger order was sent by UPS and now I finally got all 4 orders

Another Great Delivery
Thank you so much for your prompt shipment. There are several places that I have waited along time to receive. One it took so long I forgot I ordered the coins. JMBullion ships quickly and has a huge selection of coins. We invest in silver and I always have a hard time choosing which coins I want. I also started collecting the Gold Bucks and LOVE them. I highly recommend this company.

You bear the loss
The guarantee isn't so guaranteed. The first 3 orders I made were perfect. The 4th however didn't arrive. Although JMBullion said it was sent insured, the conditions for filing a claim were extremely excessive and in my case impossible. They wanted a police report, a postal inspector report, a PDF self declaration of loss. All this during the pandemic with many obstacles to overcome with the police and the post office. I believe my delivery was hijacked by someone as the postman will not bring deliveries to my door. They opted to just leave expensive bullion orders in my mailbox and even when requesting signature deliveries the postman just signs their own name. Most likely because we are in a global pandemic and they dont want contact with anyone. This could have turned out better if JM Bullion was more helpful and empathetic to my missing delivery. To my knowledge if the post office insures delivery and it is not received they pay the claim. However it appears JM Bullion has their own separate insurance and it is extremely unlikely you will be compensated in any way for your loss. Just be aware that the guarantee is bogus in my opinion

Where's my refund?
JM Bullion canceled my order do to some IRS review that JMBullion do when someone tries to purchase even tiny little gold bars for their kids. I used pay pal to try to make the purchase on a Monday, supposedly pay pal is the fasted way to have a cleared payment. It supposed to be almost instant. I paid for expedited shipping. Thursday I receive an email saying my order was canceled but no refund from pay pal. According to pay pal the order had been completed. So I call the site and find out they won't refund my money for 3-5 business days. So now they have my money tied up for at least a week and a half when its them that cancelled my order. How convenient.

Always quick and fair
In my experiences with JM the product is always priced fairly and always ships fast. Sometimes the packaging is a bit inconsistent, but I compensate for those little quirks by focusing on the cheaper products and making sure to always hit at least the minimum price to get free shipping, thereby setting myself up for satisfaction when the correct mass of metal arrives, and for delight when the products are also beautiful, which JMBullion always are.

Professional dependable seller
I bought silver bullion from JM bullion back in August of 2020 from my home near San Francisco, CA. My order was exactly correct and shipped/delivered fast - in 2 or 3 days. I just ordered again from a tiny town in Texas 100 miles east of El Paso - and again my order was correct and again my silver bullion was delivered fast - in 3 days. Price was also fair & straightforward, I doubt if any other reputable dealer can do better. I'll continue to stick with them, I could not be more pleased.

Item not delivered lost my money
Never Buy anything on JM Bullion. I Lost my money with this. I ordered gold bar here. JMBullion sent with USPS and package is stolen. Now JM Bullion is not responcible as per their policy. Worst policy. This is the reply from them when I contacted...

Hello,

The investigation has concluded. As verified by a review of the GPS data attached to your delivery scan, your package was successfully delivered on January 11,2021 to the address you provided us. Please refer back to the Terms
& Conditions agreed upon at checkout, "JM Bullion will not be responsible for reimbursements or insurance claims on packages that are successfully delivered as addressed. Our liability and insurance ceases the moment the package is signed for or left at the specified delivery address."

This reported loss is outside of our coverage. If you believe mail theft was involved, please consider contacting your local police department, and the post inspector at *******455.

Alisha
Claims Department
*******@jmbullion.com
*******253

Are You Kidding Me!
I have ordered ASE from JMBullion in the past and have always received my order fairly quickly and always un-damaged. This time I only ordered 10 of the 2020 Silver American Eagles and to my great satisfaction JMBullion were shipped in a tube. However, each and everyone of these coins looked as though they should be proofs rather than just bullion coins. These were beautifully struck coins and way sharper and shiner than any other of the bullion Eagles I have ever purchased! I think I will order some more.

Dissapointed
After many transactions with JMBULLION over the years this is the first time to be dissatisfied. I ordered 10 1878 to 1904 b u morgan dollars and all 10 were 1883-0 coins I thought I might get a little bit of a variety. I also ordered 20.00 in 90%silver coins which came in the form of Washington quarters 1 10.00 dollar bag contained a 1966 clad coin the second bag only had 39 quarters. Not very happy have always had good experiances previously.

The place I buy precious metals.
I just want to give credit where credit is due. I've purchased various items from JM Bullion over the last few years and have received impeccable products and service. When I began buying metals online, I did a little research and was a bit overwhelmed by the options, but decided to try JM Bullion and have not been disappointed. To be fair, I've never bought metals from any other distributor, so I'm unable to make any comparative comments. However at this point, I don't intend to purchase anywhere else.

Quickly
I enjoyed the simplicity of doing business with JB Bullion. Being a new metal investor, I discovered after researching several gold and silver sites, there were undisclosed or excessive fees with purchase. After almost giving up, Santa Surfing on Youtube highly recommended JB Bullion, being pleasantly surprised at their upfront information and no hidden fees I took the plunge with no regrets.

Happy New Customer
I just received my 3rd order (within about 2 months) The only previous experience that I have in buying silver is from the local coin shop. After finding JM Bullion online, I spent the weekend looking for a better deal but I found nothing any better so I placed my order. I have received all three of my orders faster than promised and in perfect shape. Very happy with product and process. I haven't personally spoken to anyone at the company but don't foresee any problems if I did need to make an inquiry. Thanks JM Bullion!

First time purchaser
First time buyer from this site and was very pleased with my order. It came in on time and although I did meet the requirements for free shipping I choose to upgrade to the 3-day air via UPS which was discounted the price of regular shipping, (I would recommend this) I ordered a few small bars and a couple of 1 oz. Coins that all arrived in great condition. I have already placed a second order and look forward to its arrival. Also, I really like the variety of options that are offered. Gives options of many sizes and styles for many types of collectors to invest in.

Excellent experience
I'd been looking at JM Bullion for several weeks considering a Silver American Eagle purchase. Their pricing seemed more than competitive and their promises of process and delivery seemed as good or better than others. So I gave them a shot just before Christmas hoping to have my silver in hand by the fateful day as I'd planned to give American Eagles for Christmas presents. From start to finish it was an excellent experience considering pricing, shipping, and upgraded delivery in 3 days. I couldn't be more pleased

Horrible customer service and misleading information on website
I went to the website to make a purchase and entered the quantity I wanted. I then went to check out and received a message that JMBullion only had one of the item I ordered in stock and to please call *******508. I called this number several times and each time I received a prerecorded message that they were too busy to take my call. I clicked on the chat and put in my message but only received automated responses since there was nobody there to chat with. I then went back to my cart to check out with the one item that was in it only to then be informed that it was no longer available! WHAT A WAY TO RUN A BUSINESS!

Everything they say they are!
With my first purchase from JM Bullion I was a little skeptical since my order did not show up on the date it was supposed to. After putting my tracking number into the United States postal service I found that the package had been delayed mostly due to the covid-19 pandemic. I received my package a week later than it was supposed to be but the customer service for JM Bullion was immaculate and the product was everything I could wish it to be. I will definitely order from them again.

This company has been beyond frustrating.
Paid my order by ACH on 1. 21. 21, after that it was ridiculous. Payment approved. JMBullion then they cancelled do to "discrepancies".
Then I received an email to do a "Good/Service Not Received" ACH reversal request with your bank. The refund will not be initiated on our end. REFUND POLICY!? MY ASS.
I got my money back on 2. 12. 21 I did business with JM Bullion before... will do never again.

Solid Bullion Dealer
Received both orders in great condition; even got a free RCM mint tube for my maple leaf order. If this is your first order and are paying my ACH, it'll take some time to receive it to make sure the funds clear but JMBullion do ship on the day indicated. Both orders were well packed and secured with shipping tape around the perimeter of the box. I look forward to future purchases.

Quick, Easy, Discreet
My order arrived in a reasonable time frame. The box was discreet with no logos on it or names identifying that it would contain precious metals. In my opinion, discretion is vital to ensuring the contents are received and not intercepted in transit.

Overall, would do business again and would recommend them over competitors that you may find don't exercise discretion when shipping your product.

DO NOT SHOP HERE - YOU WILL LOSE YOUR MONEY IF YOU DO NOT RECEIVE YOUR ORDER
This was most likely the woest experience I have EVER had while shipping online over the past decade+. JM Bullion will leave you hanging, their claims department does not answer the phone and JMBullion will blame you when you do not receive the order. They don't write it on their website, but they ship valuable orders worth hundreds of dollars with the cheapest & simplest USPS mail: No signature required, no guarantee of delivery. My shipment was left outside in NYC by USPS and they refuse to re-ship with UPS or reimburse and they say "their insurance" does not cover it. DO NOT ORDER HERE! You will lose your money if for whatever reason the order doesn't make it to you.
Order somewhere else that backs their customers and does not blame you for their negligence. I was on the phone with a "manager" who said his name was "Fibtain" yesterday and eventually he hung up on me. So now I do not have the product and do not have my funds. If they had shipped it with UPS with a signature required, this would have been avoided. If they would have insured it with USPS this probably would have been avoided. Regardless I have seen similar reviews on consumer affairs, so please AVOID this company at all costs and shop somewhere that will actually get your product to you / will work with you if something happens.
I order online heavily throughout the year and have never dealt with something like his before. Additionally, I am a small business owner and ship daily with the major US carriers and would never hold a customer responsible for a product not being delivered / not properly insuring the shipment. (especially when shipping with the simplest and cheapest USPS option sans USPS insurance)

Always the best price and trustworthy shipping
I order from these folks monthly. I order gold, silver, copper, etc. Their ordering process is as simple as it gets, their shipping options aren't over priced (if you under their minimums) and JMBullion have great order tracking on their site. If you're going to order precious medals, it's best to have a vendor partner who has the best prices while also having a rock solid website and order tracking mechanisms. JM Bullion does this.

Signature not requested on last two deliveries
Hello,

I am writing to let you know that, even though you are at the mercy of a third party delivery service, my last two deliveries from JM Bullion, there were no signatures requested, or required. I did receive the packages, however, the first was left at my front door and the second was handed to our nanny without signature.

Again, I realize it is difficult, if not impossible to handle this completely properly through a third party delivery service, however, it makes me question future purchases.

In spite of high price of gold at the time...
JM Bullion is still a pleasure to do business with. Tough time to buy gold, as it seems that supply has run a bit thin. It is good to rely on JM Bullion, their website leaves little reason to look elsewhere--though that is what many of us will do. In the end, ending right where we started, at JM Bullion's website, and pleased in the end to have done so, because the package arrived discretely and early, as is it seems their way. Glad to have it (if even a small amount) to spend, aren't we?

Price gouging?
I was recently considering purchasing more silver bars from jm bullion considering the spot price was so low due to the current pandemic going around the world. Well, low and behold I went to jm bullion and saw that their prices were far above the spot price as quoted on the stock market. Their explanation was that demand is high and supply is low... does that mean silver has the corona virus? Does our silver come from China? Profit is one thing, and I realize profit is necessary to stay in business, but such a high profit margin in such a time as this seems like price gouging. For instance, if toilet paper normally sells for $. 50 a roll, respectively, and a store/person is trying to sell it for $5.00 a roll that is considered price gouging which is illegal. Why should precious metals be different? I checked other precious metal suppliers and their prices reflect that of jm bullion, so I'm thinking it is an industry wide conspiracy. My point is, if one were to pay these prices, one would never realize a profit on their investment unless a financial crisis the likes we have never seen occurs. If that happens there would be nothing to purchase with one's hoard of precious metal anyway. Bottom line, I will not be buying more precious metals in the near future. The point is a profit on investment. I do not see that at current asking prices.

Very good experience.
The items were exactly as described, well packaged, and delivered on time and very quickly. I would have liked to have it shipped to my business and not to my house (cc billing address), since I'm always at work during the day and the home mailbox is at the road and not visible from the house anyway, but I didn't see that option. Overall a very good experience and I would recommend J M Bullion.

Smooth
All steps went smooth
Transaction was clear
Good part is tax included in price
But bad part is JMBullion charge 3% for credit card fee (if you say so) but don't say that.

My suggestion is that they should charge only sales tax and keep prices at market prices. And don't charge credit card fee of 3% which is is hidden and already included in price. If not then they charge 9%tax or 9% over the market value

If they start not charging that fee... they can boost business to new levels...!

Damaged merchandise, awful customer service.
The merchandise that I received was something that never should have been shipped in the first place. A large gash in a silver coin. The box it was shipped in was in perfect condition, so it was shipped that way. When I contacted them, JMBullion emailed me a label and instructions to return it. In the instructions it said that I have to buy new, unused shipping materials. Returning it in the box they sent it to me in wasn't allowed. Why should the customer have to spend money to return the damaged merchandise that the company never should have sent out in the first place?

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JMBullion Rating

Based on 51 reviews from JMBullion customers, company has accumulated an average rating of 3 stars, indicating that majority of customers are satisfied with its service.
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Description: Buy Gold, Silver, and Platinum bullion online at JM Bullion. FREE Shipping on ALL Orders. Immediate Delivery - Call Us 800-276-6508 - BBB Accredited.

Address: 11700 Preston Road Ste 660153, 75230

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