JMBullion

This was my first time buying metals. JMBullion made the process very easy and anxiety free. I'll try and do photos next time, didn't take anything and it's all locked up now. I will day my wife daughter found it really neat so see metal in a form that wasn't Jewelry and it opened up a conversation on metal quality (. 999,. 90 etc) for them to shop more informed in the future. In fact (and I absolutely could have missed it) some sort of metals guide for dummies for new customers would be realyl helpful!

The JMBullion site is very easy to navigate and use. At first, I had to make several attempts to purchase because the "buyer identity" steps are strict. I prefer them to be, so this really didn't bother me. It probably wouldn't be as difficult for those more technically literate. Once I was verified, the purchasing process was smooth and straightforward. I receive an e-mail for each step of the process to inform me as to the status of my order. I respect the extra precautions JMBullion takes in making sure it remains a reliable source for purchasing precious metals.

I have been ordering from JM Bullion for the last 6 months for all of my precious metals needs. I have used a few other sites but JM's fast service far exceeds other online companies. JM has plenty of stock on most items and I am sure to jump on the website once I receive the alerts. I am amazed at how quickly my order is confirmed, packaged, and shipped from the time I place my order. I highly recommend JM for your precious metals needs!

I really like the items JM keeps in stock, customer service is good and the delivery options are good too. I like items from the Perth Mint and JM keeps a good selection.
Why 4 Stars and not 5, the coins/rounds I receive are scratched; only the Silver Rounds. I buy for the value of silver and gold, but I like to see the coins/rounds shiny and look at the art work. I don't collect them for this, but it could matter to others and does take away from my enjoyment when I receive these. That's my only issue the Gold always looks great it's just the silver this happens with.
Bottom Line Great Service!

After seeing a review of JM Bullion on a website I visit weekly, I decided to make a purchase. Their website is easy to use, and pictures of JM Bullion product stock equals product received- if you order BU, or uncirculated that is what you get! Shipping arrived around the appointed time JMBullion promised, and tracking verification is also is a plus service they provide. I will use again!

DONT buy from this company unless you wish to risk losing your money. I purchased a few times in the past -never had an issue with delivery.

This last time (Oct 2nd) UPS said JMBullion could not find the address. So I gave UPS a clarified address (note not a new address but where we live it could be a range of numbers and maybe if a delivery person is new -difficult to find)

Again note the previous deliveries were no problem... UPS was fine taking the update but said the company needed to call them to ask for re delivery

I called JMB and asked they call UPS

First they lied and said UPS does not redeliver. When I told customer Service that I had already called UPS and that they agreed to be delivered the package then she changed the story.

Then the JM the customer service person told me that it was their policy that the package needed to come back to them has a new label printed and then we delivered

I asked why should I have to be inconvenienced when I am leaving on vacation to have someone come pick up my mail have to pay that person etc. for one package

They insisted this was their policy So I said if you have the package shipped back to you just keep it and I will order from somewhere else at which point the customer service person threatened me with a cancellation charge for the order

I explained that I am canceling the order Jade and B is refusing to deliver my order for me and as promised on their website

I googled the name of the CEO and sent him an email and explain to him the route customer service that I received as well as the fact that the customer service person hung up on me

This was on October 19 He replied back immediately via email and said that he was sorry for the poor customer service and was get to the bottom of this right away
A week later I still do not have my border my refund or a response from the CEO of JMB or anyone in his customer service department

My money is just lost in the abyss somewhere and I would highly recommend if you do not want to be like me to not buy from this company

Love every product I have ordered. Easy navigation on their website and quick, efficient service and deliveries.

I placed two separate orders with JM Bullion two weeks ago. I payed with my platinum AMEX and I got confirmation #, first order amount is bout $1800 for one gold bar and the second order amount is about $50 for two silver bars. The next day JMBullion send me an email to inform me that they cancelled the first order because I paid with credit card and they couldn't verify payment! While the second order was processed just normally. I called JM Bullion customer support and I asked; how come you can verify the second order but not the first one? I paid with the same credit card! The response was just ridiculous, they said since I'm new customers they don't trust me to pay with my credit card with that much money and I can go back buy the same bars with wire transfer! There was nothing on the website that mentioned who can can pay with what payment methods?! And when I when back to the website to buy the same bars that I bought the day before, I found out the price increased while the silver price was decreased and that's why they didn't cancelled the order! Wow that was total scam! Based on that I cancelled my second order and I will never deal with JM Bullion or let any of my family or friends deal with! I bought the same bars from U. S Gold Bureau and payed with my Credit card, the transaction went as smooth as any other online transaction I usually make. That's why I gave them one start and if I can give minus I would do that without hesitation.

We started purchasing from JM Bullion in February 2021. We have not been disappointed. At first the shipping was delayed due to volume, however, the shipments are pretty quick now. So far between my husband and myself (2 accounts) we have placed over 10 orders. No complaints. I truly like that JM Bullion also has ‘Pre-sales". Oh, and let us not forget the military/ veteran discount! We will be buying more in the near future.

JMBullion made the process for purchasing some silver, as the title says, simple! The website was very user friendly and easy to navigate. Once I found what I was looking for I checked out and eagerly awaited the arrival. This would have been a five star rating but there was some difficulties with the delivery and it almost was "returned to sender". There was no phone call or email notifications from UPS requesting access to my building. With a rush to the UPS building and some more waiting I finally received my package.

I am disappointed with JM Bullion response to inquiry on confirmed order status. I made a purchase of silver bars on 3/09/20 and just received product on 03/20/20 to day by US mail. I am still waiting for my other order purchased on 03./13/20. JM Bullion needs to do a better job at communicating with its customer base. I have tried to communicate by chat, e-mail and phone to no avail. It is debatable whether I will do business again.

I collected Morgan Silver Dollars. I needed a 1924 P to add to my collection. JM Bullion sent me a promotional email advertising their Morgan Dollars for sale. I went to the site, clicked on the link for 1922-1926 Morgans. The page came up, there were various coins. I chose the 1924. Made the purchase. The package showed up a week later. I opened it and found a 1922 Morgan Dollar! Not at all what I ordered. When I checked my receipt, it stated 1922-1926 Morgan Silver Dollar - the link name that took me to SPECIFIC coins. When I spoke to the rep. He said that I "bought a coin in that group". Then why did you lay that page out with specific coins in that group with a specific link to add that coin to the cart? I call bull$#*!. Now have to go through the hassle of selling this coin on eBay and probably taking a hit because no return based on this marketing crap.

Prolly won't buy from them again. First order of gold came in 3 days, I was so happy I ordered some silver 2 days later but... it's been seven days and still haven't left their facility! That's a very crappy way to do business. The site says 1-2 day shipping, the lady on the phone I talked to on the 4th day said it would ship that day. And now 7th day and still not on transit I expect money off my next order when I call. OR SOME BACK FOR THIS ONE! Or I won't place another one EVER AGAIN!

My order arrived while I was not home. JMBullion still delivered it to a person who was visiting at my house and failed to require a signature, which is supposed to be required for delivery. Thankfully my visitor was an honest person or I could have been out a LOT of money. JMBullion needs to have a conversation with their delivery companies to make sure a signature is obtained when the product is delivered.

Another perfect transaction. This was my first 1/4 oz gold eagle. Next weekend in planning on my first ever 1/2 golden eagle. That will. Complete my entire set if 2020 eagles. 1/10,1/4,1/2 and once coins. I've never used anybody but JM BULLION for my metals. I try to buy every month. The biggest issue I have is the premium. I believe in markup to stay in business. Some of these are a little on the greedy side.

JMBullion is my first choice when ordering these type of products. JMBullion always have a nice selection, including some of the latest offerings from far away. When pre-ordering a new issue, they always come through on the expected date, or even a few days before. Items are always wrapped and shipped securely. I had one return due to a defect, and the exchange was handled well.

First purchase of used silver bars from JMBullion was better than what I had expected being JMBullion were secondhand. Delivery was safe and quick with a signature being necessary. Packaged extremely well; each bar was in an individual packet. Was exactly what I was in search of. Need to mention that being a novice in the process of purchasing I found much helpful information on the site. Very informative about the product being sold, lots of information provided. Thank you JMBullion!

Below is an email response i had received from the vendor when UPS failed to announce JMBullion had deliver my order. I guess he thought this was an amazon package. Please consider when purchasing any precious metals from them. It sounds like no one will claim responsibility but the customer.

UPS & USPS have both modified their signature confirmation delivery process to make delivery safer for everyone. They will no longer require signatures, but will instead make contact with the recipient, ask them for their name and enter it on their behalf.

We're hearing from customers that this process is not always being diligently followed, and that items are being left on front porches without any notification from the driver. We therefore advise you to be attentive and stay home on the day of expected delivery to ensure you receive your package.

I placed my order before 11am 7/21 and received confirmation that my payment cleared shortly after. However, my order didn't ship until 4 days later. A friend of mine ordered a few minutes after I did and Received his order in 3 days. I got mine 8 days from the purchase date and I live closer to the shipping location than my friend. Other than that, just glad I finally got my purchase.

After we read that we would be receiving our package in wonderful time, we received another notice that our package, due to mishandling had been sent to Kentucky instead of to Utah - strange routing from Nevada - and that it would arrive 3 days later. Concern. When we came home after the time, we found the package left on our front porch with strange re-wrapping around a UPS package. Never seen that before. As we opened it through layers of new, not UPS tape, we found a "box" taped shut inside. The note said that due to COVID someone might only ask us at our front door about the package receipt and then sign it with their own pen. Fine. Could someone possibly explain the strangely re-taped UPS box sent from Nevada to Kentucky mismarked and finally to Utah?

My products arrived on time and very well packaged. I have been buying silver for my 4 year old grandson. He will have a fantastic collection as he gets older. I favor silver for gift giving over plastic garbage toys and his parents are delighted. JMBullion has beautiful selections on their easily navigated website. I will continue to purchase silver for those special occasions.