51 customer reviews of justfashionnow.com
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JustFashionNow Rating
Based on 51 reviews from JustFashionNow customers, company has accumulated an average rating of 3 stars, indicating that majority of customers are satisfied with its service.
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Description: We work with emerging designers and brands worldwide, and together present collections of creative, trendy, high craftsmanship fashion at Justfashionnow.com.
Address: Suite 31a, Philpot House,, Rayleigh, Essex, United Kingdom, SS6 7HH
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When reporting my desire to return the items, I was offered a partial refund without the need to return them. As this company is in China, I think this is the best way to handle the situation. I will be donating these new clothing items to our local thrift shop that benefits a sanctuary for women and children.
Some of the clothes I received didn't fit. JustFashionNow returned a partial refund, due to the fact that returning the items to China would be very costly on my end.
My communication was via e mail - my questions were answered. I felt that I and other customers needed to know in advance, before ordering items, that returns will need to be shipped to CHINA. Postal rates to CHINA are at a grossly inflated cost, and therefore, it will most likely cost more money to return items than the actual cost of the original order.
No way to talk to a live person and had to leave a message to discuss problems through a chat. Only one item showed up after a month and the rest I'm still waiting for. The one item that arrived is poor quality and is off on the sizing. I want to cancel the rest of my order. I will have to see if I get any response. Don't buy from this company. Customer service in very poor.
I very much appreciated the communication with their service people on whether I received my order. In these times transport is hard to predict and it does take a while to receive one's order.
I appreciated the chat for getting quick answers as well as an email inquiring whether my items arrived.
I had to go through PayPal (so glad I used them with their buyer protection policy!) to get a refund on clothing that is unlikely to sell even at Goodwill where I donated it. There is nothing about this "business" that is legitimate, do not shop this site!
I emailed did not speak to anyone it took a while for them to get back and this is a complaint I heard from others and its too bad you do have some nice tops but not described correctly i would have been one of your best customers if the item was as it was described
Very bad and upsetting.
Are not really USA sizes. Gift items as well as personal items did not fit. JustFashionNow say each item has its
Own sizing, but if I order M or XL they are smaller than USA sizing and it gave wrong information.
Return policy is not fair to consumer, they should tell you this upon ordering from CHINA to USA
We would be severely penalized in your return policy.
Everything takes too long back & forth e-mails to communicate. Understanding even in print seems
to take too long. I feel it is sometimes to distract us and prolong the return time only giving 15 days
to return and then the $ return is not fair even though they increase % back slowly.
Otherwise they have been responsive. Still waiting for my $ return % they offered to me.
Affordable. I had ordered some of them to wear to a wedding two weeks later and
My order didn't come in. Had I know they were coming from China, I would have
Picked something else to wear. The order took a month to get to me. Still very
Beautiful and I'm pleased with what I bought, just needed it all sooner. VC
After two weeks I asked how soon the order might arrive. They said
it had been shipped. I explained I was planning on wearing several pieces
to an out of town wedding. They response was vague. I had no idea they
were coming from China!! I ended up wearing something from my closet.
Just checked on orders. JustFashionNow were extremely helpful.
They did not respond to my requests. (1) did not give me the information needed to return the items.
(2) Did not respond to my offer to take the 15% refund
They are ignoring me.
They also totally lie about their return policy. They claim it is easy and fast until you actually try to use it and then they state that it can take a very long time so you should accept 15% of the cost of your purchase and use the money to buy other fabric to alter the horrible stuff the sent you! I am waiting for my return label but saw from another reviewer that they never responded after she requested one.
Cynthia K.
Would be happier if JustFashionNow had petite sizes but sizing does run fairly accurate.
Finally…forget about returning anything because you have to pay shipping etc to China! Not worth it. So they do offer you a 15% refund. Its not much but better than nothing. I probably wont order again.
Contacted by email and they responded promptly. Thank you.
It had been 5 weeks or so since I ordered all the items and after a month only 1 shirt arrived. I reached out to ask about delivery since I'd ordered all these for he holiday weekend. The items all arrived yesterday (7/6) so they didn't arrive when I'd expected them. The response I got was a request to wait a few more day, which I did. The response was fast and about as helpful as it could be considering that the items were already in transit.
The only read that part of the order was not here yet and told me to give it a few more days. It came but JustFashionNow never saw my complaints.
I actually ordered the wrong top, same colors, but different neckline. I quickly contacted customer service and they were able to immediately exchange to the top I preferred!
I replied on line and was discouraged from returning it because of the Chinese location and probable costs of shipping, customs, etc. No figures were given and no address. A 15% of dress price was offered which would be less than $3.00. The dress was cheap to begin with.
Answer about how the clothes run because it is different sizing than we have in the U.S.
According to the representative. I was very unsatisfied with the material of the blouses
I bought. Very cheap, flimsy, etc. When I tried to return it JustFashionNow led me to believe that since
The clothes came from another country it would cost more to return. Therefore they offered to
Give me back 10 or 15% I don't remember which was only a few $. When I filled out the form
To receive money back they said it was denied.
I contacted them when I tried to return my merchandise and they convinced me that I would
be better off just taking the 15% than trying to return it because postage is so expensive.
I consented to the 15% and then got denied.
They were adamant that there was nothing they could do because the item in question was on clearance. Even though it was nothing like what was illustrated in their website.