51 customer reviews of justfashionnow.com
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JustFashionNow Rating
Based on 51 reviews from JustFashionNow customers, company has accumulated an average rating of 3 stars, indicating that majority of customers are satisfied with its service.
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Description: We work with emerging designers and brands worldwide, and together present collections of creative, trendy, high craftsmanship fashion at Justfashionnow.com.
Address: Suite 31a, Philpot House,, Rayleigh, Essex, United Kingdom, SS6 7HH
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poor unable to return in USA JustFashionNow felt I had not checked sizes before ordering but I did--XL said 47 bust which is more than I needed so thought I was fine Not too friendly when I quested return policy
will not order more!!!!!
I love the beautiful designs and patterns that are offered, but was a little disappointed in the quality of the fabric. I would have liked a heavier cotton polyester type of fabric, but it is more of a light silky material which in some cases I will need to wear a camisole underneath so as not to show through to my under garments. Still like, but wish just a little heavier. The order likewise took a long time to arrive.
Also, I encountered a long issue with checkout. It froze and would not allow me to checkout. The discount code field may have been the issue and it should not be displayed in the cart if it is to block the transaction, because the discount code needs to be applied after clicking on "checkout"... For this issue, there was no chat help or 1-800 number to call... so I wasted a lot of time on this first purchase :(
I replied on line and was discouraged from returning it because of the Chinese location and probable costs of shipping, customs, etc. No figures were given and no address. A 15% of dress price was offered which would be less than $3.00. The dress was cheap to begin with.
I've never ordered clothes online before, and won't do so again. If you order the cotton/linen(for coolness), JustFashionNow are very wrinkled. Then if you order the plus sizes, they vary so much in size they're either too big and baggy or too skimpy! This long dress I chose was ok…. So I'll keep it, because returns are more expensive than the buying!
Basically they told me if I wanted to return an item it would not only cost me the postage but likely the duty, etc., and end up costing more than the item did at first.
Also, their site didn’t mention USD…..which when changed to CDN added even more! Not worth it!
They did offer me 15% off to keep the garment and have it altered….not worth the back and forth emails!
When I contacted them JustFashionNow offered me 15% cash to keep the items and told me items had to be returned to China at my own expense which includes duty fees on return items. They also suggest that I use the refund to alter the dresses I suppose to fit. I have bought dresses from China that have been perfect fit and as described and shown in picture. I did not know they were from China until they arrived.
- took 24 days from the date of order to delivery so missed a gift date. No advance notice to
expect this long to be delivered.
- was not until I inquired of the item's whereabouts that I was advised it usually takes up to
25 days for delivery. Would have used another vendor had I know this.
Explained that I was unable to use the tracking system and request assistance.
Was then told that shipments take up to 25 days. Certainly had to come from outside the US
to take this long.
I was not lucky with the size I ordered , and didn’t get clear answers for my inquiries concerning size and return policy .
Be great also.
Just as an aside - interesting coincidence - as soon as I had issues with this company my daily spam increased by about 40-50 e-mails a day - perhaps it is a genuine coincidence but I suspect not!___________________________________________________________________________<...⇄ />
I am still trying to get my money back - the clothes are awful quality, look nothing like the pictures and are falling apart at the seams. Surprise surprise when you try to return and item that ships from within your own country (Canada in my case) the returns have to go back to China - the seller says you have to pay the shipping & any customs and duties to return the faulty items.
Note: it costs more than the actual item to return which is confirmed by the seller so - here's the scam - JustFashionNow offer you a 15% refund instead of returning anything. The long and the short of it is that the clothing is so badly made that it probably only cost them 10% of the sale price to make it - they give you a 15% refund and walk away with a 75% profit on the deal. I had no choice but to give one star because you can't put zero stars - this company gets a minus 5 stars from me. And, in case you are not convinced yet there is no method to leave feedback on their website - so where do all these glowing references come from - not from actual buyers like me I bet! Notice that not a single review is from any e-mail other than the anonymous ones gmail, outlook, hotmail - surely in all these hundreds of reviews there would be one e-mail from a legit identifiable and provable e-mail address?
Should have listened to my 6th sense and steered very far away from buying from this Chinese company pretending to be in North America. Oh and just to cap it all off try getting off their marketing list - I am about to report them to anti spam authorities as I can't stop them trying to sell me more awful products - their daily e-mails will just not stop.
Shipping is on the high side and keep in mind that you will have to pay for shipping returns which could cost more than the item itself!
JustFashionNow said they would give me a credit instead of a refund or exchange but the message was confusing. It was about getting garments altered but since my complaint was that they were see through or too small it was not a solution.
I am waiting to receive the return item address and okay from JustFashion to return 2 items that do not fit. The return policy is within 15 days and time is running out.
Money! So this time I took the meager 15% they offered and gave $120.00 worth of clothes to Goodwill! I would never suggest this ( or actually any) overseas company. Hard lesson learned!
They offered me 15% refund which I took only because I have had issues with overseas companies before with items I have sent back and never received any refund or exchange so begrudgingly accepted a very small refund but will never buy from
Them again!
Very nicely explained what I had to do to receive my credit on my visa, and how to package, and where to mail them back.
I am ready to order just want to see the specs for fabric, as a picture is not a lot to go by, yet when I try to see this information, the page vibrates making it impossible to read! I tried several different approaches, but had to read the jiggling, jumping text. I almost gave up at that point. We get that the prices are low and the styles are fun. The so called Flash sale is always running, so why do this nonsense to paying, repeat customers. I was able to read specs at other times, so what's the deal? Your market is not a bunch of children - this is very off-putting and were it my first time on the site, I wouldn't go back. I hope you will find another way to get attention.
I made a mistake in my cart and got 2 necklaces AnD 2 Pairs of pants. I had hoped someone would contact me to see if I indeed ordered 2 of both. It didn't happen so it is my fault.
Returns are a problem as you need to send back to China and its very expensive. So, my 4 items that I needed to return got me a 25% rebate from JustFashionNow and I kept the products.
Make sure to double check sizes, order selection, etc. as the return policy is very different from Amazon and more expensive as you must return to China. Loved the clothes and now that I am aware of the return issues will be more careful in my selections and items in cart!!