Kohl's

We ordered our kids shirts online for school yesterday. Great sales! However, Kohl's decided to deliver our entire package MINUS 1 shirt to our house. This 1 shirt was sent to a store for reasons unbeknownst to us, that's nowhere near where we live. SO... we call customer service. The first guy said to call the store it was shipped to, have them cancel the shirt order. We call the store... Kohl's tell us they can't do that and to call customer service. We call customer service again. 2nd person says they have no idea why Kohl's shipped one shirt to a store while the rest is sent to our house. "Blame us", is what was said and to again, call the store and have them cancel it. Sooooo we call the store again and NOPE, they won't. She said wait 5-7 days and the money will be back in our account because after 5 days if nobody comes to pick it up, then it's cancelled anyway. So we call customer service again to see if there's anyway to cancel the shirt now, OR have them ship the shirt to us with the rest of the order. Nooooope. 3rd customer service said they can't do that BUT... we can order the shirt AGAIN, pay in full. Again. Then wait for the money from the original order to be back in our account, and they'd make sure the shirt was delivered to our house. We asked why, if we haven't picked up that shirt, instead of charging us again, why they can't just have the store where the shirt was at ship it to us OR, cancel the shirt right now phone, and once again reminded them this was an error on their end. They said they knew but of course couldn't do anything. So, we won't ever see the original shirt we ordered and are just gonna wait to get our $18 bucks back.

I placed an order on 11/30 for 2 products, on the day I was supposed to receive them I checked the status and the product was damaged and marked unable to deliver. I completely understand that and appreciate not receiving a broken product. I then called to see if was going to be possible to receive the item prior to Christmas as the products were gifts, this was on 12/11. The first CSR hung up on me while I was explaining the situation to her, I called back at the next CSR seemed to accommodate the problem and provide a solution. When I received the new order conformation email, she had intentionally replaced my original item with a different product, later I found out this happened due to Kohls being out of stock of the 4 pc wine glass set I originally ordered. I understand Kohl's were out of stock, but would the CSR did not tell me that, she decided that I should receive this other product that I did not order. When I called back a 3rd time, the newest CSR was very pleasant to talk to and explained that they are having problems with bad employees that DO NOT CARE if the customer is taken care of. After she appropriately explained everything that happened and what the other CSR did, I felt as my problem would be handled and would receive the refund for the 1 product that was out of stock. Then she hung up on me as well. I called for the 4th time and spoke with another CSR and forcing myself to refrain from noticeably being upset explained everything. He handled it sorta, I was supposed to get my refund no later than 7 days. I called today, 17 days after the phone call, and was told it may take up to another 7 days because they have not processed the request yet. I have never received such horrible service in my life and WILL NEVER spend any money Kohls again.

Kohl's unethical credit practice
I was an excellent customer of Kohls for more than a decade and I had an exceptional credit history with my Kohl's charge. Last September our home was damaged in Hurricane Sally, we had to move and change our address and regretfully there was a delay in getting our mail forwarded. I made an $85 charge in November, didn't get a statement in December but I since I knew I had a balance, I went online and made a $50 payment (the minimum would likely have been $10). Busy with renovations, etc, storage units, etc. I didn't notice that did not receive a statement in January. In February I finally received a statement in the mail. I had a $15 balance with interest and late fee for a total of $65.92 which I paid immediately. In March, I applied for a mortgage loan and learned that Kohl's had reported me to the credit bureau and having that negative report would increase my rate of interest on the loan. I reached out explaining the situation to Kohl's and Kohl's declined to remove this negative report. So... I was a great customer, excellent credit, experienced a hurricane and since I didn't receive a statement, yet they reported me to the Credit Bureau... for $15 without ever attempting to call me about a past due account. I have never experienced anything like this so I feel it my responsibility to warn others about Kohl's unethical business practices. Since this is how they treat their good customers, I suggest you find another place to shop.

I have shopped at Kohl's for almost my entire life and love the products, prices, and employees. I decided to order online at the end of November for some X-mas items. Well, after placing my order I find out (through calling) that several items are out of stock and Kohl's even sent me a different color of one of them instead of giving me my money back. On hold right now with customer service because they lost my package with 9 of the 19 remaining items in it. They want to scrap the whole order and have me order online again. Nothing is in stock and what's to say I won't have the same issue again. I refused and told them I will only be shopping in the store. These orders contained presents for other people and now they won't have them. The tracking info said a specific delivery date and the first person I spoke with confirmed the date. The day came and went and when I checked the tracking status it had gone backwards 3 steps to being at the fulfillment center. This is ridiculous and what they offered for compensation was an insult. I asked for more since I only received 3 of the original 19 items. The rest either were out of stock after I ordered or in the lost shipment. By far the worst online order experience I have EVER HAD! Merry Christmas!

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I am very disappointed with Kohls.com and Kohls.com customer service. I had made an order on Kohl's.com on cyber MondayHalf of the order was shipped to me, the other was shipped out of state to an old address. I had called customer service for Kohl's.com and Kohl's refused to assist me. They also blamed me for selecting the wrong address. I explained that I had changed the shipping address along with the billing address and that the billing address was accepted, because there was no issue with the payment. I shared my thoughts that maybe there is a glitch in the system. I escalated the call to management once I noticed the representative was not willing to assist me. Management also refused to acknowledge the error on their end but said they would open up a ticket and advised me that this would not resolve the issue on their end either. I then attempted to escalate the call to an Area Director or another manager above the one I was speaking to. They told me their manager was out of the office that day, and that they would be the one that was in charge and would be responsible for addressing the issue.

My last attempt to resolve the problem was to speak to someone at headquarters. The manager then suggested that he walk me through the website to find the number. I reminded him that I had already spent too much time on the phone with Kohl's and now you want me to get on a computer and search for a number when you could just provide me with the number? Which he later did, after he walked me through the steps of finding the number.

I called headquarters last week and still have not received a return call from them. I have also reached out to BBB and also left a few reviews and will continue to write more and share my experience with everyone.

I shared this experience with all of my colleagues and one told me she had a similar experience this week with Target. There was a huge difference with how they resolved the issue. They offered to accommodate her by re-shipping the orderthis was their offer and not something she had requested. Now that is customer service!

This whole experience is highly disappointing to me, because I really did enjoy shopping at Kohl's, but because of this incident I will no longer continue to do business with an establishment that refuses to do the right thing for their customers, especially around the holidays.

So I was in Kohl's today shopping because ordering online was acting extremely difficult, so while I was there looking for an area rug, which Kohl's didn't have any in the store. When I was at the register the cashier told me that I could save money if I got a charge there. I was reluctant cuz I don't like charge cards, but I was convinced and she said that if I shopped only today online or in the store I will get 35% off anything I bought. So I tried to get a rug online the area rug I had originally went in there for. Well the information she gave me to hold me over till my credit card comes in the mail won't work online. So I spent the next hour trying to order two things and it kept telling me that my credit card information was invalid so how am I supposed to get 35% off if I use my Kohl's charge if it's not valid? So I called the customer service number, they're not in, they tell you that after you listen to the phone voice recording for I don't know 15 minutes. And their products are overpriced anyway in my opinion, that's why they give you all these coupons and Kohl's cash because they want you to feel like you're saving something, but really you're not because everything's marked up. They have really nice things honestly they do, but they're overpriced and all this hassle trying to order something and never even getting the products is ridiculous! So when I get ahold of someone in the morning I'm going to cancel my charge card what a waste of time & they ran my for nothing

I recently moved from MA to TN. I wanted to purchase a duvet cover on Kohls.com that I liked. Even though I typed in my new shipping address, I received a text message today from the person renting my house in MA that the package was delivered there (My billing address is still my MA address at this point). I called UPS and Kohl's will pick up the package in two days, and I contacted the renter to ask that they leave the package on the front steps on the scheduled pickup day. So, this didn't seem like a huge deal--a pain to have to do all of this arranging, but I was told it would be sent back to the shipper and I would be refunded.

Since I still wanted the duvet cover, I figured I would go online and triple check that I was putting in the correct shipping address (because at this point I thought maybe I had made the mistake the first time and not put in my new address) and reorder it. After doing just that, I resubmitted the request. Two hours later I went online to check my email, and I was horrified to see that this new order was ALSO going to be shipped to my MA address and not to my TN address. I selected "Manage Order" hoping to remedy the situation either by changing the address or by merely cancelling the order. I wasn't given either of those options.

I promptly called Customer Service. I could go on and on about what occurred, but suffice it to say that the woman told me that it was impossible to do either of those things and that the only time anyone can either change the address or cancel the order is in the 30-minute time period right after placing the order. WHAT?! In this computer age, a quick change for either of those options can't be done just two hours after placing the order?! I got angrier and angrier in talking with her as she kept asking me the same useless questions over and over. I was yelling at her telling her that she had already asked me some of those questions and that I had already answered them and that the answer was the same. I wanted to speak to her supervisor, which also took some time as supposedly her supervisor was on another line. I told her I would wait. She would come back and tell me her supervisor was still busy. I told her I would wait as long as it took. Oh, the package isn't even scheduled to arrive between 7-10 days from now--sure seems like there should be enough time before fulfillment to make one of these simple changes.
Eventually I was able to speak with her supervisor. She assured me that she would make a ticket and that the order would be cancelled and that I would be refunded that amount. I asked her to be sure I understood what she was saying, and she assured me that it would be cancelled and not shipped.

HA! I wake up this morning to find an email from their customer service telling me that she understands that I have not received my package. You think?! I just ordered it two hours prior to the ticket to cancel the order was made. The email goes on to refer to the first package, even though the purchase order number is for the second package. OMG! The service is horrible. Do NOT purchase online from Kohl's unless you want to work with the worst company communication possible!

First of all, when reading reviews always remember this: companies pay people to go online and leave positive reviews, even providing them with specific order information to do so. No one pays people to leave a bad review, so those are the only ones you can truly trust. I ordered something online from Kohl's. I always order online because I am disabled. The item was shipped to me damaged. Let there be no mistake, despite all their grandstanding, Kohl's DOES NOT have a "Hassle-Free" return policy. Their return policy is nothing BUT hassle. First, Kohl's ship NO return sticker with their items as do stores like Amazon and Wayfair. To get return something damaged you have to call them. And wait. And wait. And wait. And while you wait they constantly play a recording telling you that you called during a busy time and that you should call back when it isn't so busy. REALLY? So it is MY fault that you don't have enough staff to handle the myriad of calls you get from pissed-off people like me who are angry they even had to call you in the first place? PUT A RETURN STICKER IN WITH YOUR SHIPMENTS AND YOU WON'T GET ALL THESE CALLS. Also, YOU have to pay to ship returns. INFURIATING! I will never, ever purchase from Kohl's again. "Hassle-free returns"... WHAT A LOAD OF CRAP.

I ordered multiple items November 24th that got separated to be shipped in 4 different packages. I only received 2 packages. When I contacted customer service Kohl's told me that I had to wait until December 8th to see if the packages arrived and to contact customer service again if they didn't. They never arrived so once again I waited over an hour to chat with someone and they told me they won't refund my money because the boxes could still arrive. Mind you one package has said "In transit" with no location for 5+ days now with no change and the other still said "Awaiting item arrival" meaning the shipping service still hadn't received the package. And yet Kohl's does not care and told me that they won't do anything to make it right. Instead they told me to wait another 12 days to see if the packages come and if the don't they want me to reach out for a 3rd time to see how/if they can fix it. I wasted 3+ hours of my time waiting for responses from their slow and terrible customer service to get nothing done. Also, when I brought up the fact that their website says you have to purchase something by December 11th to get it in time for Christmas but I purchased something on November 24th and they won't send me replacements in time they didn't care and had no response. Then before we were done chatting the representative disconnected the chat. I will never purchase anything from here ever again and I advise you to do the same.

I ordered from Kohl's online for the first time yesterday. I inadvertently put the incorrect ZIP Code for my shipping address. I called customer service within 30 seconds of placing the order. Someone answered however he told me that I needed to speak with someone else. He transferred me to another department and I wound up waiting on hold for over one hour. By the time someone finally got on the line I was told that Kohl's were unable to make any changes to an order after 30 minutes. Since then I have spent the last two days emailing Kohl's speaking with reps as well as attempting to get them to correct the shipping ZIP Code with Ontrack their shipping carrier. Their standard answer is we cannot modify any orders after 30 minutes. My response to that is I cannot be the first person to inadvertently put information on an order and I cannot believe that there can be absolutely no modifications including to an address beyond 30 minutes. Also if that is their policy then then they should make sure that they answer all calls with in a 30 minute time frame. I am beyond frustrated! I will never order from Kohls.com again. And I am certain that I cannot be the first person to experience this. Supervisor was rude and of no help AT ALL! BUYERS BEWARE BECAUSE I AM CERTAIN THAT HAD THE BILLING ADDRESS BEEN INCORRECTLY INPUT AND THE CHARGE HAD NOT GONE THROUGH THEY WOULD HAVE BEEN ABLE TO MODIFY THE ADDRESS!

I am sharing my experience with Kohls.com purchasing so others do not fall for the same thing. I placed three orders total on Kohl's website in second half of November 2015. Order 1 (~$18): Order online pick-up in store - placed for pajamas - two days later I received a letter stating the order is cancelled. No comments on why. I called the customer service - Kohl's said "item is not available". I checked their website and it still said the item is available.:)

Order 2 (~$12): Order online pick-up in store - placed for another pajamas that said available and verified by their customer service rep on phone - did not hear anything for about 3 days on when should I pick-up the order. I checked the order status online - it said "order cancelled". Called the customer service - I was told "item is not available" - same thing again, online the item was still stocked.

Order 3: (~$740): Ordered online on November 29,2015 to ship home: order for two self balancing hoverboards and one pajama pant. Received Pajama pant on December 21,2015. When packet was opened, it was curtain valance instead of pajama pants. Called the customer service and he refunded the money after few days.

Received hoverboard on December 9,2015. It was only one hoverboard instead of two - the size was smaller than what was on the order (6.5 inch instead of 10 inch). I called the customer service on December 10,2015 to ask when is the second one coming. The response was "both hoverboards are in the same packet". I told them it is not true because the packet is in front of me and it's one. Also, the packaging slip said shipping weight of ~22 pounds which was consistent to item description on their website and weight of one hoverboard. After about half hour argument, the lady agreed to check on this and get back to me. No response for few days.

I called back on December 14,2015. The customer service responded they have made inquiry from their vendor who supplies/ships the product - it should take about 7-10 days to get response and have the item shipped or money refunded. Note that the item was bought for my children as a Christmas gift which they were really disappointed on not getting.

On December 26,2015: I called again since it was over 10 days. The response was that they are still waiting to hear back from the vendor. Please call back after few days. At this time, I asked them to refund money since I placed an order with Kohls.com not with their vendors. I explained to them that their vendors is their problem not mine. After a long argument, the representative transfers me to another department to process refund - another 45 minutes of discussion and I was assured that the money will be refunded and deposited in my account within 24 hours.

After about 11 days, the money was still not credited my account (Kohl's charge). I called Kohl's credit card company explaining that I am waiting for the credit to my account for item that was never shipped to me so I should be allowed to not pay the monthly bill until my account is adjusted (only the $349.99) but Kohl's credit card company told me in clear words that if I don't pay full amount, I will be responsible for late payment/interest charges per my terms and conditions. It doesn't matter if I am waiting for Kohls.com to refund my money.

So on January 6,2016: I called customer service again and received the same response that they are waiting to hear back from vendor. At this time, I was frustrated so I asked the agent to let me speak with their supervisor. After about half hour wait, the supervisor comes on and asks me to go through all details that I have to supply every time I call them. It takes good 2 - 3 minutes to verify your information. Then the supervisor sings the same story as their original customer service rep. I asked to be escalated to their next level supervisor - another 15 - 20 minutes wait - goes into their voice mail. I left the message to contact me back with phone number and email address. No response.

Later I called again - same exercise - this time I got the representative's name (Bee **) and also asked for Supervisor's name (Joshua **). Left message again. I asked the rep to also leave a note for the supervisor - no response for another few days. On January 15,2016: called again - same story about waiting from the vendor. After a lot of arguments, I was told that this time the credit will appear in my account within 7 - 10 days.

No credit in my account, so I called on January 25,2016: they are still waiting to hear from the vendor. This time I told them that I will file a complaint against Kohls.com - the customer service representative was Jennifer. She transferred me to her supervisor (Andrea). She told me that she is going to open a manual ticket to refund my money back (I already paid the Kohl's credit card by this point). I asked for confirmation of acceptance and processing of manual ticket - she told me that she has to wait for another department to process it. I offered to be on call for as long as it takes that day. She responded asking for my cell phone number with a promise to call me back in an hour or two with confirmation. When I said, I don't trust anymore, she said "Don't worry Mr. **, I will not go home today until I call you - this is my promise to you." I fell for it. Obviously, no call for few more days.

Called back on February 10,2016: Representative: Rasheed (maybe my spelling is not correct). I was asked to call Corporate Refund Center at *******302. Called back on February 11,2016: After providing all the details, I was referred back to another department for another 17 minutes wait on hold. Finally, Justin came on line and went through all my verification. He confirmed that my account will be credited for purchase price - Kohl's Cash. About $100 less than what I had paid about two and a half months ago.

Learned a lesson, never buying from Kohl's again. I will pay more at other store or leave without the item but no more Kohl's. I am writing this because overall, I spend about 15 hours to get my money back after two and a half months later. If my review helps anyone out there, I will consider my time writing this review is worth. Thanks.

Kohls should be ashamed! Dont use their credit cards!

Kohls likes to repeat repeat We appreciate the opportunity to assist you. Really? I dont think so!

In my opinion Kohls will destroy your credit and rip you off with an astronomical fee.

In three months after Kohls sending the bill to the wrong address, Kohls forced my credit rating to drop MORE than 120 POINTS and gouged me with a fee of over 330%. THREE HUNDRED THIRTY PERCENT? Can you believe that? In just three months. Kohls says its all legal. Do you really want to do business with a company like that?

Kohls says that Kohl's appreciate the opportunity to assist you. I would like very much for this bully of a company to repair my credit and refund my over payment for using a Kohls credit card and for being a customer.

Kohls has just asked me for a PM and incident number from their brutal treatment of one of their customers. I have no idea what they are asking me for. I would like to point out again that my bill with Kohls is paid in full.
Kohls never gave me the courtesy of offering me any assistance or any PM or I# when kohls sent bills to a wrong address. Kohls it should have been obvious that a contact was needed in your company, but you offered none.

Kohls customers you have been warned!

Kohls is famous for taking things back anything anytime for refund or exchange... Yea right! For my anniversary, my husband and I went to kohls. While I was trying on an outfit, he looked at the jewelry. He was so excited that he found me something he wanted to buy for me. He showed me a diamond necklace, earrings and a tennis bracelet. Wow, I was so excited that I didn't know how to act. After taxes, no coupon or promotions, the total bill was over $3,500. Ok yes I have a breakdown the necklace was $1,375, a pair of earrings for $375.00 and another pair of earrings was on sale for $80.00, the diamond tennis bracelet was $750.00 all plus tax of 5%. I don't have the receipt, hubby threw it away. The 3rd time I wore the necklace, it broke. It was a very fine chain hooked on each side of a piece with diamonds in it. I have the box with original price tag. The bracelet kept getting snagged on my cloths and ruined a $200.00 dress. After inspecting the bracelet, it has a very bad default on one side, that you could only see with a magnifier glass, have picture. The $80.00 pair of 14 kt gold with crystallized inserts earrings, I kid you not, just crumbles in my purse, have pictures. Not to long after that, I got real sick and had to be put on oxygen full time. It was very hard for me. Anyway, I took the broken jewelry back to kohls. First I went to the service desk, Kohl's called manager, he refers me to jewelry counter.
Dragging my oxygen, I proceeded to the jewelry counter. The girl was new and her manager was off that day. So the best she could do was offer me a diamond tennis bracelet the cost $125.00 and nothing else. She said I would have to come back when her manager was there. That understandable, I totally agree that I would rather deal with the manager.
To make a long story short, I went back several times, also went to other kohls stores. I call kohls corp. They told me they don't do the exchange or refund, that I would HAVE to go to kohls store, and to try more than one. I went back to 2 different stores and got rejected again and again. Drug my oxygen and stood in line,( for what seemed like forever). Called corp. again and yes again... End of story, I'm stuck with it and am out all that money. FROM KOHLS EVERYONE, REMEMBER THEIR POLICY, THEY TAKE THINGS ANYTIME AND EXCHANGE OR MONEY BACK... I finally gave up, couldn't drag the oxygen around anymore, and couldn't deal with corp. any longer as my illness has severely progressed.
Donna Craig. *******964 phone

Purchased a number of items for Christmas presents and entered the incorrect mail to address. As soon as I found out that I had made this mistake I called Kohls and spoke to a rep. Kohl's advised that they would correct the problem and to call them again the next day. Called Kohls the following day only to be advised that a second package had been mailed to the incorrect address. Rep stated she was sorry and asked me to contact the shippers to advise them about the incorrect address. I called both UPS and OnTrac and was advised that only the shipper can make changes to the ship to address. Called Kohl again, I was advised that a third package of the four was mailed to the incorrect address. Again Kohl stated that they would resolve the issue. No response from Kohls other than an email advising that I can place another order with them and get 20% of and free shipping. Called Kohls again to be advised the fourth package was also mailed to the incorrect address. They advised me to drive 300 miles to see if I can pick up the packages from the incorrect address. I again advised them that I had contacted them days ago before the 2nd, 3rd and 4th packages had been shipped and they never corrected the problem. Kohls again advised that they will reroute the packages once they are returned to the shipper. Again I received a general email offering 20% off on my next order. Called Kohls again regarding status since no packages were received to date and they stated that the packages were resent to me again TO THE INCORRECT ADDRESS! I asked to have a supervisor call, but never received a response, no refund or any of the merchandise. Will never purchase again from this company!

Kohls has the worst "customer service" I have EVER seen. I placed an order on Kohls.com as a gift to be delivered directly to the person. When I went to change the delivery address it seems I changed the billing address in error. At that point the order should have been denied how can I change both the name and address on my account that easy? So unfortunately, I didn't realize until after the products shipped. The delivery date on the UPS track and confirm was 5 days later so there should have been enough time to redirect the package. I called Kohls and was told that Kohl's had made the error they would call to correct it but since I was the one who made the error they won't do anything. I said to the representative "So you have the ability to fix this error but since it was my error and not yours you will do nothing to help me! I contacted UPS and the shipper has to make this change so I do not have the ability to fix this. What kind of customer service is this?"Kohls has the worst "customer service" I have EVER seen. I placed an order on Kohls.com as a gift to be delivered directly to the person. When I went to change the delivery address it seems I changed the billing address in error. At that point the order should have been denied how can I change both the name and address on my account that easy? So unfortunately, I didn't realize until after the products shipped. The delivery date on the UPS track and confirm was 5 days later so there should have been enough time to redirect the package. I called Kohls and was told that they had made the error they would call to correct it but since I was the one who made the error they won't do anything. I said to the representative "So you have the ability to fix this error but since it was my error and not yours you will do nothing to help me! I contacted UPS and the shipper has to make this change so I do not have the ability to fix this. What kind of customer service is this?"

My name is Naomi Mays-Matthews, I am writing this letter due to my experience I'm receiving from Kohl's. On December 04,2016 I walked into kohl's, Mind you the day before, I had just spent $186.00 in the store. I walked into THE establishment with my seven year old son. As I'm walking through the aisles of the Nike department to pick out my little brother a sweater I immediately felt an excruciating pain. That is when I screamed and looked down to see where the pain was coming from and it was my right foot. At the time I had on house shoes but Kohl's could pass as shoes due to the way it looked with no socks. The pain grew so I lifted my foot up and notice a red circle stuck to my shoe. I then pulled the red circle out and let out another scream. This is when I notice it was a nail that went straight through my foot. I advise the lady standing next to me to watch her child as its nails laying face up on the floors. I then limped to the checkout desk. I asked your associate what is this and she advised me this was their sensor that they stick on the clothes. I asked her why is it laying out on the aisle face up, she advised an associate had to drop it and didn't notice. Then she asked me was that me screaming, I advised yes. Still to this day I'm wondering if they heard me scream why they would not come see what wrong to help. Then I stated I was bleeding and I stepped on that face needle sticking straight up. The needle went through my shoe into my foot. She called for green oaks I'm assuming this is code for manager. A lady then came and I advised to her what had happened, she never said she was sorry all she stated was wow. She then went and got band aids and alcohol wipes. I whipped the blood up and bandage my foot and she gave me an incident report to fill out. No one helped me carry my bags no one offered to walk with me nothing. The customer service I received was an believable. Checking my thing out my total was around $250.00, no one offered any kind of discount it was like this never happened, Your associates failed to keep the environment clean and safe for their customers. I'm baffled from the lack of empathy from their associates. This was negligence on kohl's behalf. It was your sensor lying in the isle needle face up where your customers are walking and shopping. The area was not clean or safe my son could have fell on the sensor. I went to the ER to seek medical attention, I received a TB shot, pain MEDS and anti-biotic. My claims rep JILL from corporate stated she was sorry. I advised her kohl's needs to pay the medical bill, She stated that they will take care of the bill once I receive IT, then I send her the bill and Jill (my examiner) proceeds to ask me do you think you could apply for some assistance to get the bill lowered NO! In my head I'm thinking this has to be a joke, so she ask for my medical recorders I gave her that then she then offers me a $50 kohl's gift card and she wants to speak to the hospital on possibly lowering the bill, meaning they might not pay it all, or in time so it would not affect my credit negatively. Even though I have emails saying they would. This place is a joke and their all about money not safety of their customers! They don't keep their establishment clean nor do they care that you are stuck with a dirty needle that was made there! I cancelled my credit card and hired an attorney.

SO BE AWARE IF YOU CATCH AN INFECTION FROM KOHLS FROM STEPPING ON THEIR PRODUCTS THEY DO NOT CARE! I WROTE THE PRESIDENT AND HE READ IT AND DIDN'T EVEN RESPOND, my claims representative (Jill) told me he read it but I have yet to hear from him. So I'll be perusing this further. I'm spreading the word to all my family my BLOG family an FB and Instagram friends DO NOT SHOP AT KOHLS IF YOU WANT TO STAY IN GOOD HEALTH AND STRESS FREE. One day of shopping there can cause you months of legal pain so BE AWARE

Do not order from Kohls.com. I found the same item on another website hours after placing the order on Kohls.com at night. I tried to log into my account on Kohls.com and it told me I had been locked out due to multiple login attempts. I had tried to log in only once and got this error. So since it was late at night, I went to bed. First thing the next morning, I tried again and was still unable to log in. So I called their customer service number. Spoke to a woman with a heavy accent and a loud tv on in the background. I was on that phone call for 10 minutes (most of which I waited on hold) to see if she could "price match" my item. When she returned from hold, she told me "no" she couldn't. She said she would ask for the order to be canceled and would put a note on the order – she did say that the order "might not be able to be canceled." So why did she tell me she put a note to cancel it?! Then she said she would send me a new password so I could log onto my account. She did, and it didn't work! Then I got an email 10 hours later saying my item was ready to ship. So I emailed them back and told them the order had been canceled. This was my reply: Once your order has moved to "Fulfillment" status, we are unable to change or cancel the order. It was not ready to be shipped for 24 hours after placing the order, and I had tried to cancel it several times. I still cannot log into my account, and now I am stuck receiving an order I don't want. Of course now I was told how I am so lucky to be able to "just return the item at the store" but will still have to pay the shipping and the gas and the time to and from, etc. Other websites at which I order all the time allow you to cancel an order up to the time when it ships. So don't order from Kohls unless you want a big hassle.

It would seem ordering online, and having the items shipped directly would be the way to go!
Not, OMG! I ordered a coffeemaker Keurig (not a cheap item) sent Fed Ex, delivered 10/1 left on porch. Amazing the party I sent to the garage is always open, and usually right there, so when understood it was not received I have spent the last 3 days talking to the Phillipines. Not only was the connection awful it was difficult to understand, finally diconnected the call and then you get a survey in the inbox "How did we do"? Tried agian same issue wanted me to authorize the new charge to resend the gift, and the credits that were applied would be refunded to me? Kohl's could not resend for the same amount, and then I had to wait 10 days for the refund. On the 3rd call I requested the US, he asked me to call the post office to see where the package was? I said FED EX says it was delivered to the porch, he said that is the internal process? Do you think he knew what he was doing? Finally had the order replaced, still not shipped though? And I still will have two charges until the tracking is complete on the first one. I received a 30 credit to make me feel better, now my original charge was 65 the new charge is 75. Somewhere in this process it made sense to the agent, I was done fighting.
So I called the Corp office left 2 messages, finally got a call back at the end of the call I had exactly as much information a policy quotes as I did the day before.
Christmas season is going to be awesome for this company. 128.00 that no one wants a signature confirmation, even on the second order but for some reason Fed ex can't just say here is where it was left and go get it.!
Unless you have the time to waste pick it up and mail it yourself. Or find another source.
** update, had to reorder unit credits were to be applied for the original! Credit issued to CC 45.87 (charge 65.87) and I'm told gift credit in process 49.00. (gifts $ 62.87) even reversing the original order was an issue with math. I spent 30 minutes tring to find out why there was a difference no one could explain. To boot I have to pay an additional 10 for the replacement to be shipped. Bare in mind nothing I did caused this issue..

I finally got a promo mailing for 30% off (usually get only 15%).
I tried to place an order for a total of $178 after discounts, and was to also get free shipping and $30 Kohls Cash.
I used my Kohls card, of course and input everything correctly.
When I reviewed my cart and hit "continue" there was an error page that the website server was unavailable. I tried for 25 minutes. Same page kept cropping up.
Then of course it's 1 minute after midnight and my discounts, kohls cash and free shipping are no longer valid. Am I an angry customer? You bet!
Furthermore, when I write to Kohls and complain, all I get is a 'we're sorry for the inconvenience... blah blah blah." Kohl's will not make good on the offer even though the problem was with their website.
Perhaps they had too many customers trying to take advantage of the discounts before the promo ended. If so, they need to fix their site to handle the traffic.
This is grossly unfair, as I could have saved over $200.
Even under normal circumstances, their website stinks. It takes forever to get to an item's page. It's not possible to filter several criteria at once such as shoes, women, size 9, blue, dressy. No. You have to do one filter at a time and wait, and wait and wait.
What's worse? Kohls really does not care.

I bought a Sketchers pair box-priced@ $75, on sale for $69 but within 6 mos of wear, the sole came unglued from the shoe. I did not have my receipt, however, the Kohl's receipts boast, "HASSLE-FREE RETURNS, ANYTIME, ANY REASON... "no receipt, no problem..." - "we can look up your purchase and give you a full refund, or even exchange."

I returned my defective shoe, was denied an even exchange with the statement, "this shoe is in back-stock and no longer offered..." thus, no even price exchange, only an in-store credit. In fact, I was offered less than 1% of the box-priced $75 - I was offered $6 in-store credit with the statement: "you are given the lowest sale price of the shoes when you return without a receipt and an even exchange is not possible." I asked Kohl's "when did you sell this shoe@ $6 and where?" Kohl's did not extend the courtesy of a reply. Kohl's previously said "our system" fixes the pricing for an in-store credit [$6]; mind boggling, as if some rogue computer or artificial intelligence in the "system" took over any common sense practiced by Kohl's - the policy is set by the person who programmed the "system" - which, cheats the customer of a refund and is contrary to a fair and open disclosure announced in the return policy - "hassle-free"? Only if you're will to get less than one percent 1% of what you paid.

Kohl's has had an opportunity to reply to me but has declined any reply or answers.

Kohl's unwritten "system" policy & practice cheats the customer

-david

I have been a Kohls customer for years and will continue to shop in the store but will NOT be using the website anymore. Customer service is HORRIBLE. Placed an order and when the shipment had no movement for 10 days I called as I needed the item for vacation by a certain date. I called and I had to Reorder and PAY again for the 2nd item. Customer service said Kohl's would refund me once a ticket was issued. Then I get an email that says oh we have changed the date for your shipment and we won't be refunding you. The new date was 3 weeks after the order and the item still isn't here. The 2nd order isn't here either and they promised expedited shipment and it was promised to be here several days ago. They proceeded to tell me I would have to go return the other pair to the store myself in order to get the refund. This was NOT what I was told when I called the first time. I had to speak to 3 supervisors to get them to honor what they had promised. Aside from that, I had a hard time understanding them due to limited English fluency and they tried to blame ME for the issue and suggest that due to MY schedule I wouldn't be able to get the package. So not I still have neither order and my refund hasn't shown up on my account. So very disappointed as Kohls is one of my favorite stores.

Ordered a few things online from here. A few things I knew I wanted but the store didn't have so I just ordered online and it was easy and shipped pretty quick. A few things I wasn't sure about but ordered anyway and when I got it didn't want it. I just had to take it back to the store and Kohl's took it back no questions or hassle. So I would order more stuff online knowing if it didn't fit or look good in my house I wasn't stuck with it or didn't have to pay to ship back or face a nasty sales clerk interrogating me like some other stores. Only thing that was a pain was trying to use a store coupon code online - had to return and rebuy at the store to get the discount to apply but had to buy online because the store didn't stock it - and wasted a lot of time on line to return because they have a special return counter you have to got to - its not just at the regular sales counter. But most of what I get I keep and it beats having to deal with USPS or UPS to try and return something and then pay for it and hope it arrives safely. Plus then I just buy more stuff when I'm there and the people at the return counter give you ideas because they see the stuff that comes back alot and the stuff that never gets returned so you know what doesn't break fast talking to them.

When I need jeans, shoes, or jackets I head to Kohls. Kohls is as "High-End" as it gets for me. Kohl's have good quality clothing and if you combine sales with coupons, you can get a pretty good price.

The problem for me is that I hate to shop. And Kohls, like most stores, is designed to disorientate you and make it hard for you to find what you want (remember the 70's when everything was where it was supposed to be?). Anyway, once you find what your looking for they don't have your size.

Kohls.com has proved to be a good website for me to shop at. Everything is easy to find, they have a better selection of items than in the store (they have "online exclusives") and they have the items in most sizes. They also have comments and ratings by shoppers on much of the merchandise.

One thing I don't like about the website (to be fair) is:

You can only cancel your order within an hour (or was it a half-hour) of placing an order. They don't tell you this on the website. They make you call and a recording tells you this. They did, however, tell me I could return the item at no charge or drop it off at the store. I drove by the local Kohls and dropped off my return and they only asked if the product was defective.

Their website allows you to enter up to 2 discount codes. You can usually get free shipping and other discount coupons by googling "kohls promo codes."

Overall good experiences with kohls.com - items are received in a reasonable time (although not quickly) and returns are easy.

But... I would never again order furniture through the website! I had two separate experiences (thought the first was a fluke, but it happened again) where items received were damaged beyond belief. Not just nicks or scratches. The table we ordered came with an entire (long) end bashed in from damage in shipping due to very poor packing. A chair came with deep gouges in it from the little bag of screws, etc. opening and rolling around. I realize that both items came directly from the manufacturer, but I feel Kohl's are somewhat responsible for choosing their vendors carefully. Returning the items was a pain - they were too large for me to get back to the store in my car. The first time it took 2 tries to get UPS to come pick it up. They set it up so someone had to be there to sign at first. Thankfully, I live in a neighborhood where I can leave a package out to be picked up. Otherwise I would have had to take time off from work as they only pick up M-F.

Worst part about the whole experience is that when I tried to leave a review on their website, they sent me an e-mail saying it didn't meet their standards. Trust me, there was no inappropriate language!

I don't ever usually review companies, but I've had so many problems with Kohls.com that I have finally decided that maybe other people would benefit from hearing some of my experiences. I almost always have nothing but trouble placing an order with Kohls.com! Kohl's send me emails offering me discounts and say they give you "Kohls CASH" for your orders, but when you try to apply them, they NEVER work! Then you have to call in to the call center and hope that you get a helpful rep that can finish placing your order for you. Otherwise you just waste a ton of time and it is all for nothing. It is not worth the hassle. Save time and order elsewhere online since they try to lure you in with CASH BACK that never works and your reward for all the trouble is nothing but more headaches! And then to add insult to injury, if you actually can get the order placed, the quality of the items and packaging are HORRIBLE! On more than one occasion, I have ordered shoes and the boxes came completely ripped up and smashed. Once I even received a shoe box that had holes stabbed throughout it like a child (or maybe a disgruntled employee) punched it through with their pencil repeatedly. I received a top with the ink tags still on it and had to drive an hour away to the closest store to take it back. I have ordered three of the same exact kind of tops and every one is sized so drastically different that there is no way that they are even in the same range, but when you check the size guide on their website it is all the same. The guides don't match the brands or the actual items, just a generic guide that is meaningless. Unless you live next to a Kohls and have lots of time to run back and forth for returns, don't waste your time or your money. They charge you for mail in returns even if it is there fault!

Had to return pair of shoes to Kohls.com because I don't have a store near by. Now I am fighting to get my money back for almost a month. No body knows nothing, Kohl's promise to look into it and call me back, but no body ever did. I called at least 5 times, and all they do is open a new case for me.
Last time I had a chance to talk to one of the supervisors (Tin), she promised to resolve an issue and call me back within 24 hours. Also told me she will apply credit of $50 to my account towards my next purchase. 10 days went by, she never called me back. So I called them today again, and spoke with supervisor named Gabriela. She was rude altogether
Told me that they did refund $30, and they will send me $20 Kohls cash within a month. Even though there was another items in this order they could of applied my Kohls cash towards to. They decided to charge me full amount for that item, and use my cash towards the boots I have returned. And when I asked her about the $50 credit that Tin had promised, she said I do not see anything like that under your account, and we don't offer anything like that anyways.
Very not helpful customer service, makes me very disgusted. So, if you don't have Kohls store near by, don't waste your time and money shopping at Kohles.com. There is always a good chance you will have to return something. I am going back to Macy's and Nordstrom.

I have dealt with Kohls a lot since Black Friday and have several points to make.
1. I placed several orders online, which if combined right would have resulted in more Kohl's cash. So combine your purchases to maximize the Kohl's Cash. Received two Kohl's orders at my house from UPS or FEDEX, but the truck wasn't identified as either. You can track your online order and the last one said "delivered". Couldn't find that order and called customer service. While speaking to her, noticed that it said "mailbox" - so I ran outside and down the driveway with my cordless phone and voila! There it is in the mailbox. OK - my silly fault. Customer service was polite but if I have a general question, I prefer to call my local store.
2. This is the only place I could find a decent selection of Black Hills Gold and with two discounts, the price was excellent. The Kohls Cash was a bonus. Downside would be if you need a ring sized, it is not included like it would be at a jeweler. You would have to take it to a jeweler to size it and that adds considerably to the cost. I ordered 3 different styles and ended up keeping an inexpensive silver one with gold embellishments. It fit and I liked it the best. Was able to "model" the rings for my husband (without dragging him "kicking and screaming" to the store), select one and return the others to the store easily. I like being able to "model" or compare purchases and ask the opinion of my husband or daughter in the comfort of my home.
3. Black Friday prices are excellent, depending on what you are purchasing, especially with the Kohl's Cash. Ordered online instead of fighting the crowds. However, I wanted to use the $10 Black Friday coupon and went to the store at 1:00 pm, when I expected the crowds to be gone. Wrong! The checkout line wrapped around to the rear of the store and I estimate it would have taken more than an hour in line. Crabby husband waiting in the car, so I gave my coupon to a random stranger, who appeared to be willing to brave the long checkout line. Second time I have tried Black Friday shopping at Kohl's, but think I finally learned my lesson. Was happy with my online bargains.
4. Kohls Cash: Understand the rules before you calculate the final price. The Kohls Cash will be applied first and if there is a balance, any % discounts will be applied to the balance, not the other way around. Used my Kohls Cash to purchase a sweater and shoes for my Grandson. Kohl's were on sale and free with my Kohls Cash.
5. For my online orders, I log into UPromise and then Kohls. This gives me an extra discount, which is paid as a separate rebate. UPromise gives discounts on a wide variety of companies, and it's pretty easy to work with. I selected to have them send me my earnings automatically, and they are automatically transferred to my checking account when the earnings reach $10.

Kohls.com has no concept of how to properly do online mail order. I have had nothing but negative experiences with them recently on several orders, two quite large, I placed recently. Kohl's really should shut down their ordering business until/unless they learn how to handle ordering appropriately, following companies like Amazon, for example.

Among the problems I had most recently is one where two items out of a fairly sizable order (around 20 different items) were not shipped. The enclosed invoices in two of the partial ordersthe 20 items were shipped in 6-8 separate mailings for some reason (suggesting to me that perhaps they ship from their multiple stores around the country, not a central warehouse)showed bills for two items I had not ordered and in fact did not receive.

On the latter, when I called, at least kohls.com confirmed I was only billed the full amount for what I ordered, not for what the enclosed invoices showed, items that were not shipped. Why on earth does Kohls do that in the first place? They really need to clean up their shipping invoices.

Howeverand more importantlyI did not receive two items I DID order. And two items that I WAS charged $50+ for, as my credit card statement clearly showed.

So I called kohls.com and asked them to ship the two missing items. They said they could issue me in-store credit (I live several hours from the nearest store) or if I wanted the missing items shipped, I would have to pay for them again (I already had paid for them!) and pay the $8.95 shipping. That is beyond bizarreI already paid for them but to receive them I have to pay for them twice? That obviously makes no sense and surely is illegal as well, so I asked to talk to a supervisor who told me the same thing.

I tried contacting support online and also got the same ridiculous responses.

Note clearly the items were in-stock or several representatives, including supervisors, would not have said they could ship them to me if Id pay for them again.

In the meantime, I had gotten a mailed thank you card signed, supposedly, by the president and CEO of Kohls, Kevin Mandell. The card says, Customers like you are the reason we work so hard to deliver the great shopping experience, products and value that you deserve.

HUH? What great shopping experience that [I] deserve? Ripping me off on two items, expecting me to pay for them twice?

So I searched online and found the email address for Mr. Mandell and sent him an email. The same day I got a reply from Joni, identified as ACE Sr. Executive Correspondence Advisor, Office of the President. After several rounds of email and phone tag with her, she again asked for my name, email address, and phone #all three of which I had given her earlierand said shed process a refund for me.

She too claimed she cannot have the items shipped to methe items I have been billed for! I replied to her that she certainly can. She can place the order herself, charge it to the CEOs credit card if need be, and send me the missing $50 items. I have not had a response from her on that yet.

Of course any company that understands mail order, whether amazon.com or any of many, many others I frequently order online from, would have instantly sent me the two missing items with an apology. Not Kohls, however.

Well, at this point Joni has refunded a whopping $12+ to my credit card and given me $15+ in ridiculous Kohls Cashwhen I had paid by credit card for more than the $50+ owed to me for the missing items. So $27 out of the $50shorting me still $23 if one includes the Kohls Cash, shorting me $38 if I exclude that (which of course can only be used on their products and only for a very limited time period, and if I cant get to the distant closest store, I have to pay more than half of that amount again for shippinganother $8.95).

That obviously is not acceptable. I have not heard back from her after I told her again to send me the missing items, but I believe shes been out of the office for a couple days. Ill update this review IF anything improves with kohls.com, but with the horrible experience so far even from the Office of the President, I am not holding my breath.

In my experience, kohls.com is a total disaster, including up to the top of the organization. I will be avoiding them and warn others to be prepared if you try doing business with them.

Update:

Besides other very questionable (at best) practices, Kohl's apparently prices items very arbitrarily, trying to see if they can lure in gullible consumers, perhaps. Specifically, I ordered a $12.60 set of earrings, on sale from a regular price (they claimed) of $15.75. And a $27 ring on sale from a regular price of $35. Neither item was shipped to me although my credit card was charged the entire amount. I called customer report, talked to several supervisors there, and even contacted the Office of the President. All said they could not refund the cash I paid (just give me most of the refund in their Kohl's Cash which is worthless to me, several hours from any of their stores and their minimum shipping charge is $8.95). They said I had to reorder the items. I went online and found the "regular priced" $15.75 earrings are now listed as $45 and the "regular priced" $35 ring shows as $100! Almost a four-fold increase from the sale price to the current price, and roughly a three-fold increase from the supposed very recent "regular price" to the "regular price" this week. Something doesn't smell right. Are Kohl's business practices legal? I certainly don't find them ethical.

I am new to Kohl's and was excited to open a charge so I could shop on line and have items delivered to the store during Covid. My first item was a comforter that was clearly returned as it was stuffed into the original packaging and it smelled like perfume and body odor. Surely someone had to notice this before passing it onto me, the customer. Second item was an iron who box was so damaged that I was afraid to keep it as clearly it had been through a rough journey on the way to to store. My third item, a toaster oven never shipped but it was billed to my account. A month later and after multiple inquires, it arrived. Apparently I'm signed up for paper statements, but none have ever arrived, to which the company admitted there's been a problem sending them out. I forgot about a 22.00 purchase which is now $39.00 due to late fees because of never receiving statements. (I had originally signed up for paperless an never received an email either) Customer service agreed to drop the fee and charge me the original 22.00. The next day Kohl's charged me $39.00 after all! I call to have the error fixed and hey said I can only get a refund by a paper check. Paper in 2021... how cute! When I called customer service it took me almost ten minutes to reach an actual human. I was forced to answer a survey which was clearly tying to sell me car insurance. The menus are confusing and circular and I kept returning to the main menu. The products are fine, when not slept in or dropped. The customer service people are nice, but clearly have no clue. Shipping is not in ship shape. This company has a lot of work to do. Sadly, I'm cancelling my card and returning to Macy's. The same products on a one day sale are a better value/savings. Don't even get me started on the Kohl's cash! Time limited Monopoly money! Price is important to me, but so customer service and respect. Good luck spending your hard earned money at this store