Kohl's

Rant. I know that most of us rely on either going down to the front range, Online or Junction to shop for items we just can't get up here. Let me tell you NOT to use Kohl's ONLINE. First and foremost, anyting under $300 will cost you the return shipping. Yep, it's 2020 (sadly) and this MAJOR retailor during this turbulate financial time doesn't bother to send you a return lable. Kohl's make you pay for it. In a recent experience, I purchased a duvet and duvet cover thinking, yay! Great deal, after using my Kohl's cash & their sale. Um, no. When the (name brand BTW) duvet got here it was thin and cheap. The duvet cover, while pretty, was suitable (maybe) for summer, as it was light weight. I also noted that the cheap cotton probably would have bled like Aunt Flo when you washed it. I literally didn't take it out of the bag, I could tell it was that bad. So, I call Kohl's, I thought it was a matter of simply calling for a return lable, I mean, after all, literally EVERYONE else does. After a climb like Mount Everest through the entire "floor" staff of the customer service department I get bubkis, actually that's not true, I get the offer of a $50 credit on Kohl's cash. Em? No. So, having been a corporate exec as well as then my own business owner, I craft a polite, yet firm letter to CORPORATE. This is after I get a snarky Email from them. BTW, I had to leave 3 messages on their "Corporate Help line". Luckily we had an aquaintance happen to be up from Denver. I sent the products down with them so my Mom could pick it up. Talk about a pain in my ass, as well as my mother's! To further insult me the damn credit didn't even show up! NOW, Corporate is offering me $20 (in Kohl's cash)! The bottom line? With retailers closing doors left and right let's face it, you're next. I am closing my account (of 22 years) and striking this retailer off my list of places to shop. I wanted to warn others so they aren't stuck paying outragous return shipping for subpar merch.

Kohl's just tried a sneaky way to get our cell phone number into their database by cancelling our online order even though Kohl's sent a confirmation number. We didn't provide our cell because their "privacy" policy (tiny link at the bottom of their cart page) indicates that they sell our customer data to third-party marketers. When we called and refused to provide it (they wanted to send a verification code to our cell even after we provided verification of all our other identifying data), they would not let us place our order.

In addition to the waste of our time, and needless to say, a supervisor did not appear when we asked, Kohl's doesn't need our cell number or shipping address since we were going to the store to pick up our online order.

This is going to get worse people before we start reading "privacy" policies and saying "no!" to these online retail companies and online applications (GooglePlay, Applestore) with deceptive Terms and Conditions / "privacy" policies regarding their data collection and data selling practices.

For now, shopping in person seems a decent way to keep some of your PII private and from being sold or hacked. Don't forget the free security alerts and credit freezes with the big 3 – 4 credit reporting agencies!

PII or "personally identifiable information" is any data that could potentially identify a specific individual > address, cell phone number, date-of-birth, driver's license, credit card info, etc. This information is online gold, yet they aren't protecting your data, not at all. Some online retail stores even give it away to offshore companies who don't have data protection laws. California has some laws in place, but a lot of us don't live in California. Having a post office box address probably wouldn't hurt.

I ordered 2 cargo shorts for young men. I wanted to pick it up at the store but it said that store pick up was unavailable. I agreed for Kohls to send the package by mail, The package (s) because Kohl's sent the shorts in separate packages. When I was placing the order the system showed that I had not updated my mailing address so I went ahead and changed it and submitted the order. Without any reason the system chose to request that the packages be delivered by mail to the Kohls store in Crystal Lake. A week after the day I was supposed to receive the packages I called the store,, the clerk checked and told me that the packages through the post office, that I needed to contact the post office, which I did. They opened and investigation. They found that the packages were delivered to the store in Crystal Lake. They claim that they don't have them. I was told that I had to call customer service, which I did. The vs representative verified that I had changedthe address but couldn't understand why would the system even allowed to have a store as the delivery address. She also verified that the packages were delivered to the Crystal Lake store. And went on to say THAT KOHLS DO NOT TAKE RESPONSIBILITY OF THE MISSING PACKAGES THEREFORE, THEY WILL NOT GIVE THE SHORTS NOR THE MONEY THAT THEY CHARGED TO MY ACCOUNT. I REQUESTED TO SPEAK WITH A SUPERVISOR. SHE TRANSFERRED ME AND THE CALL WENT INTO A VOICE MAIL. I LEFT A MESSAGE AND AS OF TODAY I HAVE NOT RECEIVED A CALL FROM THAT SUPERVISOR. I CAN'T BELIEVE THAT AFTER ALL THE YEARS THAT I HAVE BEEN YOUR CUSTOMER, I'M TREATED THIS WAY. YOU GUYS WANT TO KEEP THE PRODUCTS AND THEN MONEY. THAT'S STEALING!

I personally do not care for Kohls online or the physical stores. There are a variety of reasons. First, Kohl's are over-priced. They seem to think that when you can get the exact same product elsewhere for $30 less, you're getting a good deal. And their stupid Kohls cash is a gimmick who's time has passed. They now have a short deadline on using it before it expires. So I never get a chance to use it. After I've shopped there and bought things, I'm not back a week later buying more. All their gimmicks could be dropped and just honestly low prices would bring in far more customers.

Next, for God's sake, give the same old dry advertising a break! Don't you ever write new copy. I've been going to the local Kohl's store for more years than I care to count, and they still have the store loudspeakers belting out, "do you know this store is LEED Certified?..." and they go on and on about that. I'll bet I've heard that pitch a thousand times. Do they think we're morons who have to hear it over and over and over for years? They say all the environmental things are good for us and are free to the customer, but check their prices and you know it's not. I'm not saying the things they do aren't commendable, because they are, but why beat the same drum for years?

Ordering online... what a crazy thing. First, I order on tons of websites online and never have a bit of trouble, but try to order from theirs, and it's a nightmare. So I went to the store to place an order... I shouldn't have to do that... the store should carry the items. They sell Jennifer Lopez jeans and never, and I mean never have size 8 in stock. Really? That's hardly an odd size. So I tried ordering two pair from the kiosk. They shipped them and guess what? Each pair can vary in length by 2 inches! I know because I only buy that brand in boot cut style. So the two pair came and were WAY too long... when I know some of them fit just right. I have quite a few pair that do. So then I have the hassle of taking them back to the store. Shoes are the same way. They never have my size. I went today and looked at four different pair of shoes and not one of them was available in my size and the associates that work there said they have no control over what comes to them. How idiotic is that? They lose tons of money by not having the merchandise in stock. I've gotten to where I avoid the store at all costs if I can.

The people who work there are generally the nicest people ever! I don't fault them. But the store has a lot of work to be a go-to place in my opinion.

If there's one thing that bothers me about Kohl's its something that Kohl's are not the only ones doing these days.

You'll get an email saying that your item has been shipped. No it hasn't!. A great example of this is I got an email on Saturday August 8th, 2020 saying my item has been shipped. It is now the morning of Tuesday August 11th and it's still a 'pre-shipment item.'

This item hasn't even left the warehouse yet so don't lie to the customer. Simply inform the customer that a shipping label has been created simple as that.

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As I can't leave a second review for the same company my updated issue is as follows. Today is Wednesday 7--28-21

In my opinion, Kohls has gone way downhill over the years.

It didn't used to be much of an issue to get a free shipping code to the store or to your home. I'd missed the free shipping code by 55 hours so they flatly refused to give this to me on the phone.

Another option was for me to drive 30 miles round trip, waste a gallon of gas and use my phone in their store to get free shipping!

The 3rd option was for me to pay the shipping fee up front then I've got a call back in 48 hours and they'd remove the shipping fee. After that I'd have to wait 7 days for the refund to go back onto my card. To me this is like inventing the square wheel and sticking to it. Why not wave the shipping fee to begin with and avoid all of the above aggravation?

The other thing that annoyed me, the message when you call Kohls, is about going to their website and clicking on the 'Ask us.' After typing out a long message all I get is some virtual piece of garbage that says 'Enjoy your shopping' or something to that effect.

I'd have expected a live human being not a thing that's going to respond to you with zero help to a problem.

I can't say I'm too impressed with this company anymore.

So I order an item from your company Order number *******261. I had already change my billing address to Mesa Arizona and I put shipping address the same. And for some reason it didn't change. Not my fault. But I should have checked to make sure though I immediately noticed it would be going to California to my old address. And I started to use your automated system. It said the automated system is closed? Since the store is closed.? That makes no sense at all whatsoever. I continue this process most of the night to keep getting the same answer from my laptop signing on my phone signing on automated system is closed. So at 7 in the morning I called and got a human to be told sorry it's in fulfillment at that point I told him to transfer me to a supervisor and I got hung up on. I proceeded to call back and talk to to more Associates to get hung up on again when trying to convince them to connect me to a supervisor. I called FedEx to try and change the shipment address and or stop it and was told I could do nothing of the sort Kohl's hadn't even picked it up yet and if they did have it the company would have to change the address by simply making a phone call or changing the order online. Now mind you this was between 8 and 9 a.m. when I was on the phone with FedEx in the package wasn't even picked up yet. I called back and got a supervisor to be told basically tough nothing can be done and I told them the situation and that they could call or change the order but they wouldn't do it said it's going to the address it's going to and you'll pay for it. I've contacted corporate three times No answer from them. So I won't pay for this item because I feel I did everything I could to change the shipping address within the time allotted before it was delivered.
I will see you in court because I won't pay for this I'll take my chances there.

And I have even been on your facebook page about 4 times only to be attacked by your little Kohl flunkies that troll everybody that says something bad about you here.

*Basically employees that are off duty and protecting each other with phony accounts harassing people until they delete what they wrote.*

The Kohls in new milford ct is a shame. I've been a customer for so long and needless to say that while checking out the associates ringing out other customers and asking for credit cards is too much! I once was behind a old lady who could just barley walk I believe it was her son with her, anyway the cashier asked the both of them if Kohl's had a kohl's card the son said yes and the older lady said no. So the cashier started to sell up the credit card. She kept telling the cashier no, I'm good, until finally the son snapped and told the cashier no. Also, I had another time where I was paying and in the next register over, a young lady was buying some items, got asked for a credit card and she was explaining to the cashier the she has enough credit cards and that she doesn't need another and how she's in collage and lives on campus and doesn't shop at kohl's so much. So let me get this straight your taking advantage of older people who cant care for themselves and a collage student who has enough credit cards? I get you have to sell up the cards but that was unprofessional, and rude! They obviously don't care who they sign up whether it ruins their credit or taking advantage of a person who doesn't understand and just wants to pay and get out. This is beyond ridiculous and this isn't the first thing like this about this kohls! I'm upset that it had to come to this because I never write reviews and I hope no one has to get per pressured in to this.

Original review: Dec. 6,2019
Placed several orders online. The first order arrived at my home. The second order, one item needed to be picked up at the local store. The other items were being shipped. I used my stored account to place the order which contains my credit card information along with the billing address. When I went to the store it was semi crowded. I stood on line in order to get my online purchase. A customer went to the front of the line and stated Kohl's had an online purchase and didn't want to wait on line. The person behind the counter decided to let that person cut the entire line. A week later I placed another order online and say my shipping/billing address was not correct. I adjusted the address and the website kept changing my address. After several tries it took my address. Something told me to check on a previous order and make sure the address was correct. I noticed the address was wrong and called customer service so they can correct it and have my items shipped to the correct location. The representative stated they could not do anything and that I should go to that address and see if the home owners will give me my package when it arrives. I have never had to deal with this type of incompetent customer service. I asked where the representative was located and she stated Columbia. They didn't have any

I set up my wedding registration with Kolhs. One of my wedding guest contacted me over 2 weeks after the wedding and said she still haven't received the 3 items she ordered for us back in April already (our wedding was mid-May) so she had contacted customer service at the number *******705 to ask them about it. She was told I need to call in and talk to them about it since I was the one with the registry, so I did. A guy by the name of Kris spoke with me and told me that my guest needs to contact them about it since she is the one that ordered, so I proceeded to tell him what she was told to tell me. He put me on hold and transferred me to a lady, I wish I could remember her name. I told her what's going on and she got rather rude and short with me and told me that doesn't make sense because that's not how it works and tried to turn the tables on me and make me feel like I was the one doing something wrong when I was merely reporting to her what I was told by my guest, and what my guest was originally told by someone else at the same location! This is not the first time I have received poor customer service from Kolhs and I am sick and tired of it! At the end the lady I spoke with told me my guest was given wrong information and to have her call the number *******705. So now I'm waiting to see what story they'll be telling my guest when she calls back! Whether it's negative or positive I'll be sure to note it on here!

I have never been treated so poorly by staff over the phone. I was ordering a crib online and the website gave me a free "gift" to go with the crib. The gift was a mattress. I'm an expectant mother so this was a huge life saver right?! Yeah just kidding I went to go check out and the page said that one of the items couldn't be shipped anymore... well I guess that free gift couldn't be shipped out. I gave customer service a call spoke to three different staff members who each refused to give me a number of someone that was in charge, such as their manager, a supervisor, etc., Kohl's each had a different story of how that was never a promotion, or the promotion just ended [after stating promotions don't end till Sunday... it was Saturday], or my favorite they just ran out, but we can buy a cheaper [uglier, bad review] crib and have the free mattress... I explained how doing that is wrong and in fact illegal. False advertising a free mattress to customers. They continued to not care or do anything for us. Kohls is a disgrace to customer service and I would tell anyone to go elsewhere if they're buying a product from them. I would rather spend an extra $50 somewhere else on the same item from a different store than ever buy something from this disgusting store again. Messing with people is completely wrong to do. This could actually be played out in court seeing how kohls is not doing anything to fix their "problem" and kohls would lose.

Ordered 14 items on 11/23, all were ready for shipment by 11/27 all money was deducted from my bank account on 11/29. Fast forward to 12/7, tv still not shipped, go on chat, Kohl's are making my issue a "high priority"! Doing an "investigation"! Will hear back via email 24-48 hours. 12/10 no word, chat again. Told that my order was cancelled due to the tv being sold out, I was upset, wanted a tv. My money was going to be refunded. 12/11, expecting my refund... nothing call and am told that my refund was processed successfully, I will get an email when the tv is available, I can purchase for same price and he added a couple of promo codes. 12/12 no refund chat again am told that they are "investigating" why my tv wasn't shipped, duh, I can tell you that, making my issue a "high priority". Told them to cancel my order and refund my money, that a manager needed to be notified. He said it takes 7 business days to refund my money, I ask if it's 7 days from today, yes it is! Why not 7 days from the 7th? Call 800 # told that another dept. is investigating and trying to find me a tv, (I ordered another from Walmart Monday night). Asked for a supervisor, he too tells me a refund will be sent, I asked for a date he said 7 working days, I said "no I want a date" he counts and says December 18th! Never notified that the item was sold out, found documentation that money would not be taken until item shipped. Found many complaints on line today, thinking that a class action law suit needs to be filed! I will be visiting my bank tomorrow, with all documentation, including screen shots of chats, cell phone records of phone calls, original order and cost and screen shot of my tv sitting in my account not shipped! I am sure I will get assistance and direction from them as to my options. Would like to see Kohl's no longer permitted to debit accounts!

Most of us reason that true diversity is equal representation within the population. But not Kohl's.

It seems Kohl's overwhelmingly omits white people in their advertisements. Bear with me.

In Kohl's online ads today, Kohl's featured 23 faces of which only 1 person was Caucasian. That sole white person was female. There were zero white men in this ad. Ask yourself why they would omit relatable images in its ads for over 50% of USA shoppers. Do they hate whites? Do they believe white people ran out of money? Does this strategy somehow contribute to a better society or is it just a kneejerk attempt to bandwagon on a current social trend.

Peeking behind the curtain, Michele Gass, Kohl's white female CEO filled 100% of her top seven executive positions with only white people, of which five are white men. Hmm… big on white buddies at the executive level while publicly distancing themselves from anything white and/or conservative. What a bunch of dopes...

Like many companies today Kohl's apparently believes consumers are too gullible to see past their facade.

Someone should advise Kohl's to stay away from politics as it will surely bite them later. Considering their stock price is already stagnant, Kohl's will hopefully come to realize they can't game loyalty.

Let me start by saying that I am an avid Kohl's shopper. I frequently go to Kohl's and have not had a bad experience until recently. I was sent a gift from Kohl's.com it was a pair of pajamas and a coffee mug. The package arrived in a plastic envelope bag. I opened the bag and stuck my hand in to see what was inside. I was immediately cut and started bleeding. Since this was a gift I had no idea what was in the package. Whoever packed this for shipment simply wrapped the pajamas around the mug and placed it into the bag. This was completely negligent and there is no way anyone could have thought this was the proper way to ship a ceramic mug! The mug was completely shattered with sharp jagged edges on all sides and the pajamas had holes in them from shifting around the broken ceramic. I called the number on the receipt and I was told how sorry Kohl's were and that a manager would call me in 24 hours. 5 days passed and I hadn't heard anything. I called back and was told that I wouldn't be hearing from anyone because they refunded the value of the mug to the purchaser. No mention of the pajamas with holes in them and no mention of the fact that I was physically injured! I kept asking them what about my injuries and they just kept calling my bleeding finger an "inconvenience". I asked to speak with a manager and a very rude representative (Ron) told me that he was the highest person within the company to speak with and that there was nothing he could do then essentially hung up on me. This experience has been the worst experience I have ever encountered with a store/ company. I will never shop here again.

Shopped on Black Friday spent 4 hours in the store. 2+ hours in line due to issues with the registers. Got $120 Kohl's cash as a part of the Black Friday specials. Traveled over an hour to go to this location. Was not able to get back down to the store to use the cash during the dates listed on the cash. Placed a call to the store just to be sure I could still use the cash beyond the dates listed as I had done in the past when I was unable to make it down. Was told yes I could and to bring the coupon into the store and speak to a manager. I traveled over and hour again shopped for over an hour got to the register and asked for whom ever Can assist with the Kohls cash issue. Was told I could not use it because there is only a 10 day grace period. I just don't understand why the person on the phone did not tell me this as I could have changed my plans based on this information. I called customer service spent 45 minutes on the phone just to get the information through to the person who spoke very broken English. Had to go through two reps then a supervisor and was treated pretty poorly the more I moved down the line. Was told there was nothing Kohl's could do for me. I had explained that I had been helped with the same issue in the past how would I have known it would be any different this time. They just told me tough luck in so many words. I could t believe how I was treated and the little value they placed on me as a 20+ year loyal customer. Left a bad taste in my mouth. I will be returning the product I purchased to get the Kohl's cash and I will never go in the store again.

I have had the most ridiculous experience of my life with Kohls online customer service. I ordered something and it is being shipped to my old address. The order is still processing so has not shipped yet but Kohl's will not cancel the order or change the address. They tell me I only had 20 minutes to correct a problem. Admittedly, I made the mistake of not paying attention when I placed the order. I usually ever only have 1 address on file so I just clicked past it. As soon as I noticed, I contacted them but after talking to 4 different people I am basically out of luck. They had the audacity to tell me (all 4 of them) to contact the people at the former address - complete strangers who bought the house 3 years ago.
I'm adding one of the chat logs here so that people can understand what is going on and the ridiculous policies of Kohls "customer service"
In the meantime I, a long time customer and credit card holder, am forced to take the loss because they will do nothing to rectify the situation. They don't sympathize that Human Error happens. What's more, they agreed to put in a ticket to correct it but said that they can cancel the order ONLY if it is a Kohls error... meaning, they are capable of cancelling it, but refuse to unless it is their fault.
I'll be closing my credit account, sorry to say.

Way back in the early days of ecommerce (before Amazon was a force and a standard), online merchants were trying to figure out how to do the things we now take for granted display merchandise by search term or category, set local store in case of pickup or local info, apply discount coupon info, accurately fill the order, process complaints or misdeliveries, and offer a refund or reshipping, to name a few.

It's like Kohls.com is stuck in the '90s. Here's what I mean: while I was able to place my order through the website (8 place settings of different-colored Fiestaware), the order came in three large boxes (!?!) and between them Kohl's contained only seven of the place settings. Yes, one was missing.

Of course I called customer service the next day and waited several minutes on hold. The CSR asked for every bit of personal info except for the order number (which should have given him everything) and I needed to prompt him on that one. In fact, he seemed a bit lost and I needed to volunteer info instead of going through a logical process to learn all pertinent info. He kept wanting to say another box should arrive with the last place setting, when it was obvious by the packing slip that it was simply not included in the box.

He finally believed me (after a few more minutes of "research") and offered to refund my credit card, and then I could place the order again. What? No, please just reorder it. CSR: no can do.

After our conversation, I stayed on the line to take the customer survey, as directed at the beginning of the call. The CSR came back on the line and asked me to hang up. I explained why I was still on the line and he said he'd connect me with the survey. Are you surprised when I tell you it did not happen?

So I called later that day to reorder the place setting and have it shipped to my local Kohl's store. The CSR was friendly but wanted to charge me another $8.95 for shipping, effectively adding over a third to the purchase price. When I told her I had received free shipping because of the cost of the eight place settings, and that the first CSR had said he couldn't reorder (and that I might as well buy the lone place setting somewhere else), she graciously apologized, waived shipping, and gave me 2-day shipping.

(Oh, and the secret they don't tell you: there is actually no "ship to store" option like everybody else has. If the store happens to have it in stock, then you can go there to pick up and avoid shipping charges. Imagine if Home Depot worked that way!)

I buy a lot of merchandise online from several retailers, and this was the worst. This was a lengthy review, I realize, but you need to know what you're in for when trying to use kohls.com.

Two different orders from kohls, pajamas and underwear for shipment to my home. The underwear as received were a mile too large, where I returned them to the Kohl's processing center in Ohio. Credit was received for two out of three packages with no explanation. Calling the customer service number generated a case number where subsequently an additional refund was issued but the value has is less than the remaining amount, even less shipping. To be honest after talking to customer service I have the impressing no one has any idea what is going on.

The pajamas shipped per UPS from Exquisite Apparel but the package's return address showed Sears. Kohls.com sources from outside companies?! That said the pajamas as received had the buttons falling off or off on the top. After the experience above the pajamas were returned to a local Kohl's store where Kohl's refused to refund the shipping charge even after admitting that the pajamas were defective as delivered. After 30 min on the phone with customer service I was able to get the ~$7 shipping refunded, but this isn't how I want to spend my time.

My family will not order from Kohl's again. I have nothing bad to say about their retail stores, but the web site fulfillment, customer service related to the web site and the returns center, have to be the worst e-commerce organization I have conducted business with in ten years.

I have been a customer of Kohl's for over ten years.
A few months ago I was in the process of moving and I did not receive a bill from Kohl's but I had a receipt and I paid the amount on the receipt. I thought that because of my move my mail was not forwarded correctly.
It turns out that I inadvertently changed to receive my bills to email. I had paid the bill late (but did not know it).
So Kohl's charged me a late and sent it to an email that did not exist (I am sure it bounced back). So I was getting additional charges added on each month and had not shopped at Kohl's during this time.
Credit Karma sent me an alert that my credit score had dropped over 130 points. I check and Kohl's sent my account to the credit score people for none payment. And a few days later I received a letter from Kohl's that Kohl's were suspending my account until I paid.
So Kohl's had three ways of contacting me: an email that was no longer a supplier of emails
My phone number that has not changed in 15 years and a current address.
I have called customer service many times and they take no responsibility to get in contact with me.
I am canceling my credit card with them I will no longer shop at Kohl's and I will spread the word of
How they will not help a customer that has always paid on time until a mistake was made.
I did not try to take advantage of Kohl's and I am only able to speak with people in a foreign country who will
Send it to another department who then will send me a letter.
Do not believe this is customer service at all.

Kelly and I are not friends as she is not trusted to be a friend. But we do have some of the same friends and I know all about her. This is not her first rodeo, retail theft is documented in her history dating back to 1997 where she served a year probation, 50 hours of community service, and fined (State of Wi CCap doesn't lie) and there are MANY stories with the word stealing and theft with the name Kelly Nigbor attached since then... friends (& their parents), family, neighbors, coworkers, strangers, employers, bars, hotels, airports-you name it! She's done it. Of course Kelly won't admit it and it's always someone else's fault.
Let's see, she's an adult & she had to go "potty" so bad that she couldn't set her fragile UNPAID purchases aside before dashing to the restroom. So fragile she had to hold them in her hands as she used the restroom. Seems hard to do.
She finds an unsupervised toddler yelling for help? If her father could hear your conversation (as she said) with his child, surely he'd show concern for her calls of help. I would think, right? So Kelly puts these fragile UNPAID items in her satchel.
1. Unpaid items don't ever go in bathrooms.
2. Never place unpaid items in your purse/satchel.
3. Never leave the store with unpaid items-that's STEALING & exactly what she's charged with. NOTHING to do with helping an unsupervised child in the restroom. That's just plain silly.
I personally have been affected by Kelly's stealing and don't believe a word of her story here. Guarantee this is not Kelly's first time with Kohls or other dept stores and it's about time she is caught again.
Kelly's ridiculous 1 star rating of Kohls is just typical her. Like anyone will believe even the beginning of your complaint. The title: "I was cited a fine totaling $649. For helping a toddler unsupervised in the woman's bathroom". One would think a reward should be given, certainly not a fine & citation.
Poor, poor Kelly-the decent human, white collar, upper class, I guess we could say outstanding citizen with "nothing" on her record being falsely accused by some Kohls security kid (as she called him) who actually did find unpaid merchandise on her AFTER she left the store. Hmmmm... what an unfair world she's living in.

Shopped online for my kids school clothes and spent $49.32 after coupons codes. The Kohl's website says as long as you are within $3 of the amount required for the Kohl's cash incentive, customer will still get the Kohls cash. When I asked online customer service I was told I didn't get it because I did not earn it with my purchases. So I checked the help menu on Kohls site and it told me the same thing about as long as I'm within the $3 limit I should have gotten my reward for purchase. So again I got ahold of online customer service and asked for my Kohls cash again. This time I was told that no I still didn't earn it with my purchase even tho I mentioned the within the $3 limit part, this time I was told that Kohl's don't know where I saw that but it was not on a kohls website because they do not do that but if I still felt like I was owed then they would put a 10% discount on my account for my next order. I got frustrated and told them they were acting as if I was trying to scam them or something and I wanted to speak with a manager. I was emailed back by someone else who was a manager and that person was even worse the other people I tried to get to correct the situation prior. Finally I had enough of the online reps being rude and disrespectful and called customer service. The phone representative was so much better very polite and helpful. He gave me a $20 credit to my account and a 15% discount with next purchase. Unfortunately after I had so much problems with the online site that it has made me not even want to take my business to their store anymore. I loved this store before this happened. It was unfortunately a very frustrating experience and the people treating customers that way online or other wise is extremely bad for any business. One rep I could have dealt with but in all there was 4 extremely rude and unprofessional employees I had to deal with before the phone rep who resolved the problem. He also said he would send it to his boss with a priority message about what had happened because that is not how they are trained or allowed to treat customers by policy. Phone rep was great tho but online service needs better monitoring and management.