Sign in

La Luna Pet Care

Sharing is caring! Have something to share about La Luna Pet Care? Use Review Feeder to write a review
Reviews → Pets & Animals, Pets → La Luna Pet Care

50 customer reviews of lalunapetcare.com

Report

Bec was fantastic with assistance over the phone, as...
Bec was fantastic with assistance over the phone, as I live in a new estate and was having trouble with delivery address on website.

Useful
Reply
Report

Puppy preparation
Great experience!
Ordered and received pet play pen and doggy door panel in a timely manner.
I contacted La Luna Pet Care as one item was on back order, received accurate information from staff that was courteous and thorough.
Extremely happy with my purchases!

Accurate and thorough advice on my query, in a professional, friendly manner.

Useful
Reply
Report

As you proceed through the payment process, your site...
As you proceed through the payment process, your site starts to present itself as trash/spammy. I nearly lost confidence and pulled out of the order.

Useful
Reply
Report

I loved the site but just had a bit of trouble eliminating...
I loved the site but just had a bit of trouble eliminating the "pick up" section and going for delivery. Other than that all good. The products all look great.
Lee

Useful
Reply
Report

Easy to view products on the site; I had a question...
Easy to view products on the site; I had a question about the installation of the patio door and got a quick and helpful answer via live chat

Useful
Reply
Report

Ordering has been straightforward
Ordering has been straightforward - loved the videos of your product, made it an easy choice! Hope delivery is as quick as indicated :)

Useful
Reply
Report

Using your quick checkout option (using eBay) still...
Using your quick checkout option (using eBay) still required fields like suburb be selected and not self-populated like the rest. Once complete, you prompt to make and account by simply adding a password, as you have saved all other data. Problem is my primary e-mail is not the one linked to the ebay account, so now I have the only account not registered to the correct e-mail and it can't be changed. Annoying as hell.

Useful
Reply
Report

Good, but seems strange you have to order extension...
Good, but seems strange you have to order extension pieces separately.
Would have been easier if La Luna Pet Care were an option on main ordering page

Useful
Reply
Report

Great website, very easy to use, all the product information...
Great website, very easy to use, all the product information you want available, checkout was a breeze and great delivery options.

Useful
Reply
Report

Bit confusing regarding delivery options as i want...
Bit confusing regarding delivery options as i want delivery and the pick up option is already highlighted and cant be changed, so I'm hoping its for delivery

Useful
Reply
Report

Perfect solution
Good price, fifteen minutes to install, robust, matches our sliding door. We used the barlock, simple and very secure. Good documentation and good customer support if anyone needs it.

Useful
Reply
Report

Helpful customer service and easy to navigate website
Helpful customer service and easy to navigate website. Also more competitive pricing than I've seen for very similar products.

Useful
Reply
Report

User friendly site, except couldn't determine if the...
User friendly site, except couldn't determine if the door and locking systems came with any decent installation instructions. Otherwise

Useful
Reply
Report

Upon getting some referrals from other pet owners on...
Upon getting some referrals from other pet owners on Facebook my ordering experience of my pet door has been simple and easy. Hopefully the installation will be as simple.

Useful
Reply
Report

The pop ups in the left bottom corner were interfering...
The pop ups in the left bottom corner were interfering with the check out process by opening the advertised product purchased on my iPad. I had to check to ensure that I didn't process the order twice. Otherwise process was good. Looking forward to receiving my order.

Useful
Reply
Report

The Website is easily set out and user friendly with...
The Website is easily set out and user friendly with a great explanation for the products, the only downfall was I couldn't change the colour of the extra on the page I brought the door, a minor thing and didn't stop me from purchasing anything.

Useful
Reply
Report

The info on how to choose the right size needs improvement
The info on how to choose the right size needs improvement. The chat wasn't much help either. This is better: https://www.youtube.com/watch?v=re1EYzdBz8Y

Useful
Reply
Report

I live the fact that this company sell the extension...
I live the fact that this company sell the extension pieces. This saved me around $300. My item has not be shipped yet but so far this sounds like a great deal.

Useful
Reply
Report

Answered questions promptly and was helpful, missing...
Answered questions promptly and was helpful, missing one star as I was unable to checkout with a shipping option, only had collection - had to contact for shipping.

Useful
Reply
Report

After a very helpful employee answered my questions...
After a very helpful employee answered my questions I found the website easy to manage. However I did think I'd selected the lock and the adapter on the door page I did have to search and enter these separately on my order.

Useful
Reply
Report

Great product and service
The product I ordered was true to the explanation and picture. It was sent by the company quickly and delivered quickly. Thank you

Useful
Reply
Report

Perfect for my frenchie
The size is perfect for my French bulldog. Before I bought from Luna, I purchased two different size pet gate from Bunnings. The sizes are very tricky, medium one is too narrow. The large one is too high for my dog. Finally I tried La Luna, the size is perfect, it's easy and comfortable for him to in and out. Just one day he has get used to enter through the gate. Highly recommend

Useful
Reply
Report

Lots of follow up phone calls, emails and videos to...
Lots of follow up phone calls, emails and videos to check we understood what we were buying and how we could get it fitted!

Useful
Reply
Report

Shopping is relatively easy on la luna
Shopping is relatively easy on la luna. All information necessary were found with a bit of browsing as La Luna Pet Care were scattered all around in among videos, reviews, and faq pages.

Useful
Reply
Report

I phoned CS to do a quick check of what I need to buy...
I phoned CS to do a quick check of what I need to buy with the cat door I was buying and it was quick and easy. Can't wait to receive my cat door.

Useful
Reply
Report

Thank you LaLuna for a top quality product.
Our patio pet door arrived quickly. It was extremely well packaged, The cat enclosure was easy to put together, the netting is nice and strong. My 7 month old kitten loves to climb it when he's ready to come inside. The cubes are huge which gives him plenty of room and it was delivered quite quickly.

Useful
Reply
Report

I love the video clip and photos that lets me see how...
I love the video clip and photos that lets me see how the door is installed and how it works, especially given we are renting

Useful
Reply
Report

Great store
Great store. Really impressed with the patio pet door. Very well designed, sturdy and good in quality. I'm also impressed by all the necessary bits such as draft stopper and weather seals. It'd be perfect if la luna improve this by adding a hook/ latch to hold the security door up in place so users don't have to remove and reinsert all the time.

Useful
Reply
Report

I have purchased these cat cabanas befor it is just...
I have purchased these cat cabanas befor it is just so straight forward great site to navigate and easy checkout. Thankyou

Useful
Reply
Report

I loved how easy it was to buy products and I also...
I loved how easy it was to buy products and I also love it told you how my the shipping is going to be & you also have the options to get fast shipping thank you so much la luna pet care.

Useful
Reply
Check fields!

Write a review of La Luna Pet Care

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

La Luna Pet Care Rating

Based on 50 reviews from La Luna Pet Care customers, company has accumulated an average rating of 4 stars, indicating that majority of customers are satisfied with its service.
Overall satisfaction rating ▼

Description: La Luna Pet Care is an international brand that is proudly Australian owned and operated, we are Australia's largest patio pet door manufacturer & pet door installer. Based on the Sunshine Coast in Queensland we deliver & install pet doors Australia wide right to your door. There are no middle men with us, so you can be confident you are getting the very best service and prices. We operate 120 installers nationwide and have an amazing customer support team at our HQ in Coolum Beach ready to help.

Phone:
+1 (888) 462-3954 0 0
Show more...

Web:
lalunapetcare.com

This website was reported to be associated with La Luna Pet Care.

Add contact information for La Luna Pet Care

Add new contacts

What are La Luna Pet Care socials?

La Luna Pet Care
reviews and rating on BBB

Review of La Luna Pet Care customer complaints, rating & accreditation on Better Business Bureau

Is La Luna Pet Care registered on BBB?

La Luna Pet Care is not registered on BBB. Therefore, this business has no BBB rating and accreditation.

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated