50 customer reviews of lashkaraa.com
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Lashkaraa Rating
Based on 50 reviews from Lashkaraa customers, company has accumulated an average rating of 2 stars, indicating that majority of customers are not satisfied with its service.
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Description: Shop for designer salwar kameez with latest celebrity designs, including anarkali suits, dresses, lehenga cholis and sarees only at Lashkaraa
Address: Plot #4 Sahelbhai Compound, India, 395010
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After Lashkaraa responded to my original post saying I haven't provided them with an address, I sent them a private message to let them know my address was definitely provided and I have proof of it in my email. The fact that I emailed them several times bend Lashkaraa even slotted my products and no one asked me for an address or a contact number proves my point further. They asked me to email them again to the same email that I used to contact them over three times only to be ignored, so I suggested that they provide me with a more direct email address to contact as the generic one is a waste of my time, or to contact me on my number which I provided. It's been almost three weeks since I sent that message to them, and again, unsurprisingly, I have been ignored. This just shows that they only responded to try and blame me for their substandard services, which is the only thing they're consistent at. This only further confirms what I have written above, so if you ever think of spending money at Lashkaraa think 10 times before you do it, because you will never get your money back! A completely appalling excuse for a company!
I ordered two outfits. One outfit arrived 4-5 weeks after it was due to arrive after several emails I sent to the company inquiring about the status of my order. The second outfit had not been shipped at that point (thank god!) and as soon I received the first outfit and saw how terrible it was, I promptly cancelled the order for the second. I had requested custom stitching. The stitching was completely off. It did not fit by a long shot despite the proper professional measurements that I had provided. After I received the outfit, I emailed the company demanding a full refund. I was told to prove that the outfit was not tailored to instruction. I then took photographs of the outfit with a measuring tape to show how off the measurements were. I was told that I could ship back the outfit but Lashkaraa would not cover the cost of shipping and would only refund my money upon receipt. I emailed with them back and forth requesting that Lashkaraa cover the cost of shipping from USA to India since the product was being returned due to fault on the part of the manufacturer. The company flatly refused. The outfit cost $40 to ship with USPS. All other providers were charging $150, the cost of the outfit. I mailed the outfit back. It was lost in transit and Lashkaraa never received it. I was out $190 and nothing to show for it.
When i tried to review this company on their instagram page, instead of responding to my concerns they immediately deleted my comments and blocked me.
This company is awful, terrible and unprofessional. Do not waste your time and money.
I would like to know that when they take 3 weeks to get my merchandise after taking my money then how comeI only get a week to return it. This is malpractice, lack of transparency and totally against consumer rights. I have already filed a complaint against them in FTC USA and I will not sit silent. If I can save even one innocent person from not spending their money on this fraudster website then my mission is accomplished.
Thank you so much Lashkaraa and Best of Luck
1. Already overpriced lehenga which i paid EXTRA stitching for
2. Paying EXTRA for a delivery charge that did not even come on time
3. Dealing with awful communication team that replies after like 2 days in specific SHEBAZ KHAN who has been no help at all
4. The product arriving 6 WEEKS after order date even though i ordered it with plenty of time
5. Had to email THEM for an update as no one was telling me what the hell was going on
6. Had to change the delivery address as it was not coming in on time and asked relatives in India for their address so it would be easier for the $#*!ty company to deliver to and THEN Lashkaraa told me "oh sorry its already in transit i hope you understand" all i understand is that this is total bull$#*!
On top of this, this was a 21st gift for my niece who came to Australia for a wedding and we had to buy another lehenga here so she actually had to wear something for the event. This lehenga was way nicer and more worth the price that what lashkaraa offered.
Now the parcel is in Australia and my niece is long gone and she will not get it till november when i go to London.
I am not happy at all and i have been nice up till now to deal with BS
I am disgusted by what i have been dealing, and some of my friends here in Australia and my nieces friends in London wanted to purchase items off the website, i will now warn them and stop them so that they don't waste their money too.
It's sad that I had good service before but I guess that's all gone now when companies are endorsed by celebrities and do not care about standards as long as the money is coming in.
SO PLEASE SAVE YOURSELF AND DO NOT BUY FROM HERE! Unless you want to waste your money and time which you definitely will
I had ordered four items but I was delivered only three with the fourth missing (after waiting for over three months!) and I wasn't informed about it either. Upon my inquiry I was told that the fourth is still under production!
The worst is yet to come. When I opened the package I was stunned to see the quality of the fabrics, embroidery and stitching. CHEAP, CHEAP, CHEAP is the word. Not worth even half the money that I paid for them. I feel so cheated and duped. The custom made dress which was the most expensive order worth CAD $359.00 dollars had the duppatta lace ripped in one corner and its stitched so tight that I couldn't even get into it (mind you I'm a seamstress myself and I had provided correct measurements). There is no zipper or opening nor there is any material on the sides to alter it. The collar too has one edge smaller than the other! Now my money has gone down the drain as they say stitched clothes cannot be returned or refunded even though it is their fault that they didn't do a good job.
Lashkaara needs to know that they have to deliver quality stuff worth the money they charge and satisfication of the cusotmer is primary, not just collecting our orders. We are at their mercy once they take our money and its gone into their account. I have asked for a refund of the fourth order which they say is still under production after three months of placing the order. I want to return the unstitched materials as well and get my money back. I have written to Customer Service aka Praveen and awaiting his reply,
I had placed an online order with a Pakistani Designer for my daughter, paid half of the money that I paid for Lashkaara, received the shipment in a week, it was quality stuff, beautiful embroidery and materials, worth every penny... If you are looking for high quality and classy stuff then I would strongly recommend that you DO NOT ORDER from Lashkaara because you will be paying $$$ expecting quality but you will get third rate stuff NOT WORTH YOUR MONEY.
Overall, it was a positive experience from Lashkaraa and I will definitely order again.
The designs and quality is great, I could easily spend double purchasing something of similar quality in a local store here in Canada. So, it is convenient to have other options.
Will definitely recommend to friends and family.
When I sent an email within 3 days of arrival of my shipment to advise them that I do not like my order & want to exchange with something else, nobody even responded back to my email. My money is down the drain.
" Your Preet Pink and Blue Net Anarkali is in stitching process. Once received we'll dispatch your order at the earliest."
I commented about their service on the instagram page but they just deleted my comment. I am so disappointed. Gorgeous stuff but horrible delivery and costumer service.
I ordered a lehenga to wear to my friend's wedding on 4/26. Customer service contacted me on 5/9, almost 2 weeks later to say there were a few issues with measurements. I answered their questions and thought we were on the right track. Two days later, I get an email saying to disregard the last email and that I had to answer new questions. This was a little frustrating, but still no big deal. However, Lashkaraa let me know that now they were not able to complete the blouse because the ready made fabric wouldn't allow for my size. This is ridiculous considering this is the size I ordered on their website. They were reportedly only able to make it 4 inches smaller than what I had ordered. There was apparently nothing they could do, so they asked me to pick a new lehenga from the site for them to make.
The customer service representative didn't give me any guidance on what lehengas could be made in my size--a 12/14 US. They just referred me back to the site and said to repick--considering I had originally picked a lehenga in my size, this was a fruitless endeavor. At this point I was incredibly frustrated but wanted to see it through--the wedding was at the end of May so I wanted the whole process to just be over with. I sent the customer service representative a list of 5 lehengas that I would accept. Their next reply was just that all of the lehengas I chose were not able to be made by the wedding and shipped to me in time and they asked me to go back and pick from the Lashkaraa collection. This was never relayed to me when they asked me to choose a new lehenga. At this point, I was more than done dealing with this incredibly unprofessional company.
I sent an email asking for a cancellation and refund on 5/14. Someone in their shop dropped the ball again and didn't cancel the order. Ultimately, the order was canceled when I reached out again on 5/28 to ask when I should receive the refund. I got refunded back to my account on 5/29.
If anyone from Lashkaraa is reading this, I'd like to say that you left a lasting impression with your poor customer service. There was no real attempt to make it right, and any apologies I received only mentioned that you were sorry about "my measurements." This is unacceptable--my size was available on your site, I ordered in enough time that there should have been something you could have done. Instead, I had to scramble to ensure I had an appropriate outfit for my dear friend's wedding from another vendor. You turned a potentially fun and exciting experience into a nightmare and I will be sure to share this with any of my friends that may have been potential customers.
One thing I would mention is to confirm sizing. I watched the videos on Lashkaras site to take measurements. The way they showed it in the video is how I measured, but when they were making my blouse, they said the measurements were incorrect and walked me through how to measure. I would suggest Lashkar correct the video. I Will post pictures when I can wear the dress