Lyft

I've been a customer for 2-3 years and in all fairness the service is great. I've only had 2 distasteful incidents. Recently I added a stop to my request which required a pick up (5 minutes) and the Lyft Driver left me and when I tried to call him I had problems with the App. I was subsequently charged for the second destination which I didn't make it to since the Lyft Driver left me at my first destination. The charge for the second trip was ($20.26). When I reached out to Customer Service Lyft informed me that they can't go by what I'm saying, they can only go by the information given on the App as if Apps don't give misinformation and are unflawed. I went back and forth with Customer Service twice and they still refuse to issue a credit to my Account for ($20.26) Suffice to say I now have to go through my Financial Provider to hopefully resolve this situation. At the end of the day there are so many companies that operate on "Consumer Rape". Technology has only offered another opportunity for companies to take advantage of their Customer Base. Lyft is not the only company that offers this service and they are not doing their customers a favor by providing this service. I'm on the fence right now. If my Financial Provider doesn't resolve this issue for me then Lyft has lost a Customer for ($20.26). This service is obviously a good concept, but offers bad Service. Give Customers a reason to continue to use your service, you shouldn't have to lose a customer over a small disagreement. I lose ($20.26) and I will use another service, but you lose thousands of Dollars from me.

I was approved to drive with Lyft at the end of Feb. This yr. I was only driving for 4 days then I ended up in he hospital to ave emergency. I even emailed them to let them know what was gong on. Then after i was cleared from my doctor I only was able to drive for 1 day & i ended up back in the hospital because of complacations from the surgery. I let them know that also. I even emailed them and asked if Lyft could give me an extension for my drivers bonus because of due to the emergency surgery. They responded by telling me that I never entered a drivers promo code. I even sent them the copy of the code I used when I applied. I was only 20 rides away from getting my bonus. They even approved my new car. 2 days after they approved my new car I received an email from them telling me that i would not be able to drive due to some safety issue. That's all they told me. I emailed them back & I wanted to know what the problem was. They responded by telling me my rating was to low & a passenger said that I refused to get out of my car when I was asked to. Well the problem with that is at no time durning those 5 days that I drove I never had a passenger that was disabled that need assistance. I always got out of my car if my passenger had luggage, I personally put their luggage in the trunk of my car & I removed it when I dropped them off at their destination. The thing is the passenger doesn't always rate the driver right after their ride sometimes it takes them 3 to 4 days later to rate their ride. So they do get the drivers mixed up. Lyft does not give yo any type of training they only give you a platform to work off of. So you will fail right away. They said that they were investigating the issue. The problem with that they never even talk to me about the issue. They also stopped me from driving before I got my total hours in for my driving bonus. I'm not the only one they have done this to about the driving bonus. I have spoken to other people that work or have worked for Lyft and they never received their driver bonus either. How can a company let you go only after 5 days of being a driver without really investigating both sides of the issue. My ratings were not low enough to let me go. They never give you any training at all. They do not stand behind their word. Plus their are other problems. I had riders that I picked up that said I was only picking up 1 person & sometimes ended up being up to 4 total & I had no way to add the 3 extra people to the ride. I have emailed them everyday for almost a month since they said I cold not drive because of the issue & they have never responded back to any of my emails. Just to let you know the riders tat did rate me gave me 5 stars. Example 7 out of 10 gave me a perfect score on everything & 5 stars. You do not want to work for them. Plus they add people to your ride without giving you the chance to accept it or to refuse it. Some of my passengers had to be at an appt. At a certain time & I could not accept the ride that they wanted me to pick up. That is not fair to the passenger you have in your car at the time since they have an appt. They have to get to by a certain time. If you were a passenger and you had an appt. At a certain time would you want to be late or on time? Lyft never even gives you a chance to work. They do not investigate the issues like a company should.

I guess it's fine when things are fine. Then when Lyft aren't you're up sh! T creek. I was picked up at the hospital after a night of horrors in the ER. I was at a pretty low place.

When so and so Lyft dude showed up, I was so happy, like I almost wanted to hug him. (I've used Uber and Lyft both a TON in the past, no major problems). I get in, and say hi. Thought maybe he didn't hear me so I said it again. Crickets... then I asked if he had the destination address, he merely replied with a route. The route made zero sense, so I corrected him TWICE. During the initial conversation, then at the actual turn.

At the turn I told him to take, he almost drove past it. This dude slowed down approaching GREEN lights, waiting for them to turn yellow and stop. Basically every single chance he had to make it longer, he used.

Then, we get to my gate. He acts like he's never had to enter a gate. Pulled way far away from the keypad, slowly drove back and forth, to get to it, instead of getting out like he should have.

Asked the code, kept saying it back incorrectly. Every exchange between us he raised his voice, things escalated in volume quickly in our dialogue.

FINALLY we got in. I said, stop here and let me out. He stopped. The door was locked, and he would not unlock the door to let me out. No conversation. Then he drives around even more until HE decided he would let me out.

That MF. I called and filed a police report for not letting me out after I requested to get out, basically keeping me in the car against my will. Lyft NEVER ONCE RESPONDED TO ANYTHING. I asked for a refund at the very least. Crickets. Called their emergency number suggested by them. Crickets.

This was over a month ago. You think anyone ever followed up? If you laughed and said yeah right! You'd be RIGHT! Worst freaking company I've ever dealt with. They wouldn't even close my account as requested.

Had to dispute the charge to my card. They NEVER EVEN ISSUED A REFUND, as I had asked for. WTF?

I drive for lyft and the reason I came to lyft is because of the tip option available for riders to click on at the end of the ride to be included on the driver's paycheck. I always drive safely and provide the options of going a bit slower or a bit faster depending on my rider's schedule, I always give the option to stop me at anytime if you need to get something from the store or anything else. I have a 4.96 star overall rating to this date and sometimes my week ends near a 4.98 rating, I have nothing against anyone but it is dissappointing when you realize that the majority of riders don't tip, living in a city where rent is at an all time high and only keeps getting more expensive to live in. Your favorite restaurants/bar service people live based on their tips, isn't it time to stop and think for a moment and think how would you make a living out of the same thing I do, day in and day out and dealing with many intoxicated people that bring my rating down from times even though I babysit them and make sure Lyft make it all the way in their home/apt. Please tip your driver's if he takes good care of you. Plus in the washington dc area per an email I just got it better for riders, since you will be saving 50% off rides during the week not weekends, can you find it somewhere in your heart to tip since you'll be saving more compared to uber, please.:-) I tip all my service people when I am out and about. I used to be a barback, clerk at a lawfirm, and it is just the right thing to do. Uber drivers now rate their customers 4 stars when they dont tip

A Lyft driver who picked us up, a party of 3 from ATL airport, was waiting at the wrong passenger pick up. To save time, we decided to go back upstairs to find where she parked her car. She really should not of been hired by Lyft. The back of her SVU was packed full of her personal belonging and covered in black cloth so the only room for our luggages was her front seat. Not only that the car smelled strongly of cigarettes. Had a bad feeling but she was being very friendly and b'cos the hotel was close by we got in. Big mistake as she swerved speeding down the highway looking at her GPS too frequently held in her hand, once we exited she kept missing the turn and making an illegal U-turn just on the main road with center yellow lines. The choice of her music was not very professional as she cranked out some music with a lyric, "Pure Cocaine". When I wrote to Lyft to complain and asked for a refund, Lyft were apologetic but no mention of why this person was hired in the first place. Who knows if she already had an accident with some other passengers in the car. Though I strongly felt this experience warranted a refund, they offered to give me a $5 credit to my account. It's not the money in this case, it is the principle that Lyft did such a poor job of screening the people that are driving under their corporate name. I have decided to close my account and never use Lyft again.

I visited a friend the other day and while I was at his house he received an e-mail on his smart phone. The e-mail was a voice automated machine that was prompting him to sign up via e-mail application to become a lyft driver. It asked him to supply a bank account number so he could be paid by direct deposit transfer. It then said after he completes the application that someone would contact him through e-mail. I advised him to wait until I could check them out. Today I went to the site. https://www.lyft.com/drive/helparticle.1227562. I found no customer service number at all on this site. Only email correspondence. I then found this link http://customerservicenumbers.com/co-lyft#.VgVdjPQ0wyc. Lyft supplied this number and address for there corporate office contact LYFT Corporate
548 Market Street Suite 68514
San Francisco, CA 94104
Corporate Phone: *******433 - See more at: http://customerservicenumbers.com/co-lyft#.VgVdjPQ0wyc. I called this number and the automated system said that Syme ride is no longer affiliated with Lyft ride. Although this is still showing as the lyft contact corporate number. It advised me that if I needed to contact lyft to call *******553. I then called that number and got a customer service representative that advised me that they are the lift critical response line. I then asked the representative about why there is no customer service for lyft if there was a problem with any payments that may not be made or if someone cancelled payment for a ride they received? She advised me that it all would be have to be done via e-mail. I looked up some reviews on the level of customer satisfaction. Here is one of them. We took Lyft from Venice Beach to Studio City LA. The ride there cost us $17 with Uber. The ride back with Lyft cost us $45. The driver pretended like he didn't know the area to wrack up the bill. When I complained to Lyft, they did not even respond. I'm sticking with Uber from now on. - See more at: http://customerservicenumbers.com/co-lyft#.VgVdjPQ0wyc. It is not my intent to say that this business is not legitimate. But I think anyone that receives e-mails from companies not knowing how they obtained there smart phone number or e-mail should be aware of this type of solicitation. I think that this company needs to have better customer service just in case someone needs a resolution for a problem. Also to beware of who you allow to have direct deposit to you personal checking account. If the business offered other ways to pay the drivers like paper check by mail as well. Maybe they would not seem so shady.

Living in the city, I dont have a car. So I use Uber a lot. It's only a couple of dollars each trip more than Lyft. The difference can be neglected that it can save me so much headache later! I was so much disgusted last few times experience by Lyft customer service not taking any responsibility on any issues when happened. I have given Lyft multiple tries. It really sucks. All Lyft care is grab my trip money and run! On the contrary: Uber customer service is very responsive, fast and always taking care of customers for a good experience!
Once I lost/forgot my leather gloves on the car. After the trip at home I messaged Lyft customer service for help. They are cold and not helpful. Not taking any responsibilities.
Second time, me and my friend called a shared Lyft from JFK to Manhattan. I live midtown and she lives up east so it's on the way. However, Lyft matched us with a guy living in Jersey city and to drop him off all the way in NJ first! Oh My... It obviously is a bad route. The detour wasted us so much extra time in the car but not saving on cost! It only fattened the driver and company's wallet by picking up passengers up from the same spot.
Third time, It is the worst experience. I decided I had enough. I will forever ban this company from my life! I am really angry after hours long 4,5 times transferred to different reps repeating myself the incident and multiple emails later. Both reps replied after 24 hours are only a copied terms and conditions the company takes zero responsibility or insurance for the users (including driver and passenger). Imagine if I was in bigger danger or damages. I can not risk it. The incident was I have a shoulder injury, the driver damaged my large box of grocery. He carelessly dropped it to the floor. My trip was extended double time due to the incident. The grocery are spoiled due to the delay. My back was also hurt because the driver unwilling offering a hand. Neither the driver or the company offered any good gesture or even an apology

The actual Lyft service is convenient and somewhat reliable (I'd give the actual service a 4). However, I was erroneously charged 3 times for a single ride and then I realized how terrible Lyft's customer service is. Lyft are the only company I have encountered that doesn't have a phone number for basic customer service issues. They instead force you to go through emails, which they essentially completely ignore. EVEN COMCAST HAS A PHONE NUMBER (granted that phone number is one of the more useless phone numbers in existence). Simply put, a business can't operate in this fashion and, unless they change things, they are going to always lose to Uber. I had been using Lyft very consistently for months before the charges happened. I will now never use it again. I hope some other people see these reviews and figure this out before something shady happens to them (for some reason I assumed Lyft had great customer service before I actually had to deal with it). Lastly, their website tells you, if you see charges you don't think are correct, NOT to dispute the charge with your bank before they get a chance to figure it out. This request is both strange and ridiculous; its strange because Ive never encountered this stance from a company before (they go as far as to tell you to withdraw your dispute if you already filed one) and its ridiculous because they ask you to not dispute it while simultaneously having absolutely nonexistent customer service. Get your "stuff" together Lyft.

This car company has the worst and most dangerous drivers.
I am a tourist from India and was in a Lyft car in LA. The driver made a wrong turn and slammed into another car. My shoulder was severely injured. This was on 9/1. I got an email from them saying that Lyft were sorry and asked me how I was. I told them that I was in severe pain and had to visit the UCLA emergency room and Urgent care in Venice and sent them the medical bills. Some people from Lyft, their insurance company, the driver's insurance company etc were in touch with me for a few days after the accident. Since I had no insurance, I have had to pay all medical expenses myself. I have spent several thousand dollars on medical expenses on what was supposed to be a vacation. Besides this I have had an MRI taken(cost $600). I have a severely torn rotator cuff and may have to have a surgery. This is mid-Oct and I have heard nothing from them even though I have tried calling them several times.The last time I called they said it could be the other driver's fault and I should contact him and his insurance company. What a joke! It's mid Oct and they are still denying that it was their driver's fault!
I have Bliss, Uber and Lyft apps on my phone. Why is it that I only get emails from Lyft telling me to become one of their drivers and I can make a few hundred a week doing so? It's because they hire unqualified, cheap and dangerous drivers who can drive their passengers to their grave. Dont use Lyft if you value your life. Pay a little more and use one of the others. I have had a very painful and expensive lesson with Lyft. I will never use it again and would advise anyone who values their health never to do so as well.
Any company that doesn't accept responsibility for the health/lives of their customers doesn't deserve to be in business.

First of all, I caught lyft taking money from my account illegally, and making up million false reasons why there was deduction from the amount I worked. I called several times, and send out multiple emails to lyft, and Lyft mentioned that I am being garnished, when there is absolutely no reason to be garnished. Initially Lyft lied and said it was IRS that was garnishing, then I called IRS and requested documentation that they are not garnishing me. Then I called and emailed again with that information, then they emailed me and changed the story and said it was because I didn't upload my W9 for last year, and I proved to them that I haven't done any lyft trips since 2015(as they can see on their dashboard). Then again they said it was child support, and I am 1M% sure that I didn't have a kid out there, and if I did, the courts would have reached out to me by now. Yet still, I called child support and they gave confirmation that they are not garnishing me, and had no record on me. I still kept getting conflicting information and lies about everything from lyft. After all this back and forth, they finally realized that they have been caught lying and stealing money from me, then they texted me to let me know that I will no longer get deduction from account and it was some type of error, but at the same time they are refusing to refund the money they had already stolen from my account claiming is a garnishment from other agencies. I have been recording all the phone conversations and all the communications I have been having with lyft, and I will make sure to release this information out there so everyone can really know what lyft is doing to their drivers. Especially to poor drivers that doesn't have the education and knowledge to try to understand why you taking money from them.

I tried to use Lyft last weekend in San Diego. The first idiot driver went to a gas station instead of the main Old Town San Diego Transit Center (for Amtrak, the bus and Metro Trains all in 1). Not only did the first driver yell at me that I must have done something wrong, but that I was supposed to find this Mobil station and meet him there. When I told him that he'd have to come and get me, he said he didn't know what the Transit Center was or where Old Town San Diego was - which is kind of like a NYC taxi driver not knowing what Madison Square Garden was or where Times Square was! The second driver "missed the exit" off the freeway, circled around, then "missed the turn" - again and again and again. After watching this idiots time to pickup drop down from 4 minutes to 1, then go up to 7, back to 2, then up to 5, then back to 1 that up to 11, I just canceled his ride also and took a taxi. I took Uber from the Catamaran Hotel in Mission Bay down to the main Amtrak station in Downtown San Diego for $17. The driver was right on time, pleasant and got me to the train station nice and easy.
I've been trying to delete my account with Lyft for over a week now and, for good reason, Lyft do not have a working phone number - their listed number is actually a taco restaurant in San Francisco. I've tried their contact page and gotten nothing but the run around. I was lied to by one of the customer service reps telling me, in writing, that they have no way to delete my cc info from their 3rd party payment processor Stripe, which is untrue. I've been in contact with Stripe who told me that the only way to delete my account and cc info from them is to have Lyft do it and it would take Lyft under 30 seconds to do it. DON'T EVERY USE LYFT OR GIVE THEM ANY OF YOUR INFORMATION! USE UBER, THEY ACTUALLY KNOW WHAT THEY ARE DOING!

On October 10,2020 my foot was ran over by a Lyft driver as I was loading my children into the car. I had contacted the Lyft company immediately and took pictures for their records. The first person I spoke with said Lyft would send me a medical form through email to provide to the hospital if I chose to go. I never received this email. Three days later (which is funny since they conveniently waited until my Lyft Pink subscription was auto-renewed and paid) I received an email from Lyft stating that I would not be refunded for that ride or given any other ride credits as compensation for the incident. Lyft made it very clear, in fact, that they would do nothing to make it right. The only form of reassurance I was given was that they had "appropriately dealt" with the driver – whatever that means. Long story short, one of their drivers caused personal injury and endangered my children yet I was still expected to pay for that ride (meaning the driver still got paid) while Lyft made zero effort in customer service to right the wrongs caused by someone contracted through their service.

Because of not being able to afford the medical bills, I avoided a trip to the hospital by spending the next 48hrs with my foot elevated, wrapped, and iced. Thankfully enough, the swelling went down but the area is still bruised with a possible metatarsal fracture. I am glad I didn't go because it has been made apparent that there is a good chance I wouldn't have been reimbursed at all. With no medical document provided as promised, and the canned email stating policy and terms in lieu of basic customer service, it seems as though the only way this situation would be made right is through a lawsuit.

After reading multiple reviews, it seems like the issue of rider safety is a common occurrence – all with similar results of Lyft still paying the driver in question and providing the injured rider with little to no compensation or peace of mind.

I don't know about you, but I definitely can not condone supporting a company that continues to capitalize while putting their loyal customer's safety at risk.

For the record - I was an Uber Diamond user subscribed to Uber Pass for years. I never had a safety issue like this with Uber, but whenever ANYTHING went wrong I could contact Uber's customer service and they would immediately refund me for the ride and do whatever they could to make it right. I only switched to Lyft for the price (the base Lyft price was cheaper than the discounted Uber price. With Lyft Pink, the service was even cheaper). After this situation, though, I would rather pay the few dollars more to ensure my peace of mind when it comes to my family's safety.

Many of my friends use Lyft when we go out if driving proves to be difficult (i.e. New Years Eve). I had never needed Lyft for myself until recently and thought I would set-up an account for future reference. I decided to download the Lyft app on my tablet. Set-up seemed fairly simple/straightforward....until the company asked for my debit card information. I read banking info was only needed for registration, and would NOT be used for any other purpose without my authority. Immediately after entering my debit card credentials, I was forwarded to a screen with a map and then simultaneously received a message that my driver was on the way. I did NOT order a driver; I was not planning to leave. Nevertheless, my debit card was fraudulently charged with a $15.00 fee so some fat broad could come to my house; this was within a two-mile radius. The rates were out of sight, even if I had wanted/needed a ride. I had to call my bank and dispute the charge, as one CANNOT directly contact the Lyft company. The result of my Lyft experience ended with my debit card marked as void due to wrongful activity and I am currently waiting for a new card to be shipped within the next ten days (if I'm lucky). DO NOT use Lyft... walking would be far easier. I'd even consider hitchhiking after my experience; at best I wouldn't be scammed without my consent...maybe murdered, but not conned by an illegitimate business!

I had a phone that was left in the back of the car and as soon as I walked in the door of my home realized that while I could look out the window and still see the driver tearing down the street I tried to comedian Ali call him it was not answered message Tim messages went unanswered so I emails Lyft and customer service did email me back and ensure that Lyft would look into the problem and I realized my phone was gone within one or two minutes if the driver had simply answered his phone or return my message I would have got my phone back he stole my phone because he told them finally two days later after they claim to have made first contact with him which was ridiculous that it took that long and he said that he claimed he couldn't find my stump phone so he he either stole it or the next passes the guy there but they didn't do any type of diligence investigation into it was never given any kind of satisfaction for that you cannot get in touch with a person for any kind of customer service issues so their customer service is basically non-existent then tonight I was requesting a ride from of reluctantly and after 37 minutes of waiting and being told that the driver was 6 7 minutes away 6 minutes 7 Minutes 6 minutes 7 minutes and the driver when trying to be contacted would not answer text nor phone calls and then I canceled the ride through the app and was still charged $5 with PayPal I left some very very nice messages for those people and they did refund my PayPal account $5 but I still do not trust him will never use them again they can suck my $#*! they're terrible they're they're thieves and they're f****** pieces of garbage I'm sorry that I sugar-coated it so much I'll try not to do that again

This company is a total scam. Myself and my other three girlfriends ordered an Lyft. The driver of our Lyft lost his marbles over us spilling some orange just on his already stained and nasty back seat and started screaming and yelling at us. We got very uncomfortable so we asked him to stop the car and let us out multiple times. He refused, locked all the car doors, and continued to drive on yelling and screaming. We kept asking over and over for him to pull over. He claimed he did not speak English, yet "STOP" is a pretty universal word. After about a mile of continuing on like this, my friend who was riding in the passenger seat forced him to pull over into a parking lot by shoving her hand in his face. He finally slowed down the car and came to a stop. She gave him $20 cash to clean his back seat so that he would just let us out. He snatched the money from her (which come to find out later, is against their policy). We finally get out of the car and start trying to run to safety. He started walking towards us and approaching us. I threatened to call the police, and then he retrieved to his car, opened the trunk and started digging around in it. We were all terrified that he was going to pull out a weapon and come after us since he seemed so unstable. We hid behind a building and attempted to go into the bathroom but the doors were key access only. We all literally saw our lives flash in before our eyes and there was nothing we could have done about it. He finally did go back into his car, but he sad there in it for at least 15 minutes in the dark with all his lights on, not allowing us to get out of where we were hiding. It wasn't until we got another ride to come pick us up did he freak out and drive off when he saw the car come into the parking lot. After all of this, I reported the incident to LYFT right away and Lyft said they would take it very seriously and investigate it. Immediately after reporting it, all the driver information, license number, car description, picture of driver, and everything related to that ride completely got deleted form the app. I called them back to get that information so I can file a police report, they informed me that they could not provide that information as they had to "protect their driver," and clearly didn't care about the safety of their passengers. One day went by and then I find a charge of $50 being charged to my credit card for DAMAGES. I called them to ask them about it, and they said that they were just putting a hold on the card like that while they investigated the issue and that since it was a safety issue that was reported that it was not linked to the damages department so neither department knew what was going on with the other one. They assured me that they would link documentation between the two together so that the safety incident would be taken into account when they make their decision about the damages. That of course did not happen as the next day I saw that the charge was no longer pending but was an actual charge that was made to my credit card company. What's worse in in all of this, is that a week went by and I finally got an email from LYFT updating me on the incident and all it says is that "I can assure you that the concerns you have brought to our attention have been investigated and the necessary actions have been taken." Of course it doesn't say what those actions are or if there was even ever an investigation or what was found. They were so much more concerned with charging money for damages that the safety and well-being of their riders. They refuse to remove the charge of the $50 even after they were informed of the whole incident in detail as well as the fact that the driver willingly and hastily took the $20 cash that my friend handed him. I am wanting to bring awareness to this terrible company, the safety issues it ignores, as well as its terrible customer service.

Besides the occasional extensive wait times(last week it occured to me for the first time to wait almost 2 hours at LAX for a ping) and then i got a ride going to Brentwood.

Driving for lyft, passangers and overall experience is great.

However, when you have an issue the customer service is the worst thing ever! It makes me so mad that their customer service is o bad. The other day i drove until I reached $100(gross amount) and out of those $100 i only had $39 available to cash out and when i saw that i got pissed! I didnt know(btw still dont know) what was going on. I may have cashed part of the money maybe but i really couldnt remember and had(have) the feeling that i was being stolen from. I contacted lyft SO MANY TIMES explaining with most detail as possible, i took screen shots and wrote on the pics, and the answers i got kept on being generic answers that were seriously annoying! I spent time trying to make it as clear as possible and the representatives didn't give a $#*!, Lyft barely read my email...

Here is one of the responses:
"With Express Pay, you can collect earnings on a debit card whenever youve earned at least $50, after the Lyft fee. Ride earnings, referral bonuses and mentor payments are included in Express Pay."

Basically all their responses say the same thing, no one bothered to look into my account to explain to me where the money went and why I had only $39 available out of $100 when it should be around $75.

After i got my sign up driver bonus and ran into this simple issue that LYFT clearly doesnt give a $#*! about, I'm considering Uber again (Politics aside).

It's really frustrating...

Well thanks for reading

This company keep hiring the worst people who don't know what there doing in the office to Lyft are posted bad ads on Craigslist and online telling people you can make up to 1500. 00 or 35 with a person smile on it not true with the minimum fare being 3.50 for the first 3 miles and lots of people only want short rides and lots of people order rides far away from you and since the college students are responsible for this stuff not tipping and going nowhere but down the street it's become a game to lots of people and the people who really need a ride can't get them to since the change the app it not going to work for most people doing thris you are getting longer pick up and shothere rides cost you money they don't pay for anything but give you 80% of the fare you use your own car and gas and insurance and repair and maintenance and they keep changing the bouns again to try to get money back guarantee from it now it's 20 peak rides and 40 regular to get 10% back and 25 peak rides and 70 to get 20% back have done thris 4 times in the last 1.5 years and drop the price 2 times and wonder why they can't keep drivers to and try to scam the driver at tax time sending you tax forms for everything you gross income and not take the 20% out of it so they don't have to pay the taxes to the irs and if you don't make over 20k or 200 transaction your not supposed to be taxes on it and Uber is even worse on that matter to used to be a good thing to make money with but they are breaking the law and tell you that your not an employee at all but try to treat you like one and the star system is just a way to make the driver look bad to the Phoenix area is no longer good to drive for companies like thris all the people who used to come out here that have money are not and the college kids are not going to make you any money with short rides for 3.50 to 5.00 fares to just remember what I'm saying most people think I have a car and can drive but if you don't know what to do with getting around and handling the passenger in your car and being quick and easy to do don't waste your time you are paying for the car and insurance they don't care just how much they can make from people to used to be good but like most short term company in Arizona just don't care about anything anymore then the money to so please look into it it's all true

I tried Lyft for 45 days in Boston and I found most of their marketing promises of bonuses, referral payouts to be misleading and buried in a mountain of fine prints. Getting 8 to 10 dollars for rides is not worth doing. There is low demand in the service is the suburbs and even in the Boston Downtown area you will find yourself driving in circles and riders canceling last minute.

I did not like driving for Lyft for couple of reasons:
1- Lyft refused to deliver the sign up bonus they promised when I signed up, even though I met all the requirements and their pretext was I did not use a referral code from another driver which was easy for me to do but did not want to reward a random driver who did not referral me to Lyft. There are plenty of people who list their codes online. Lyft failed to make that clear during the sign-up.

2- While I loved the application, Lyft has a low demand in the area and you will be driving for hours fishing for riders, they won't give you an exact location of the demand. Instead, a whole city may go red but you won't know where the riders are until you are within a small distance of them. While the application has the option for tips, your riders won't tip no matter how nice you are to them. So to drive in Boston area and deal with traffic, stop and go and riders not tipping, you will be driving for gas money and nothing else.

This ride-sharing idea will not make you a lot of money if you live in Boston MA, because of the cost of living. It will be nice if Lyft delivered on their bonuses but often this is the case of the horse and the carrot. They lure you in with these bonuses just to find out that they are impossible to get or have a ton of fine prints behind them. I am hanging up the Lyft line, because they are liars and don't deliver what they promise to their partners.

I've never used lift before and decided to use it because my sister uses it and has no problems. I got the app and had a free ride up to $5 so I said I'll just go ahead and use it. I was in a restaurant requested a ride and waited patiently. The estimated time arrival was 13 minutes, so I sat and continued to finish my drink. Well about 7 minutes later I closed my tab thinking the driver would be there soon. WRONG I opened the app again to see how far away the driver was and it still said 13 minutes. So I continued to wait and wait and WAIT for about 30-45 minutes. Finally I canceled the ride and requested a new one, right away that driver declined me. I request ANOTHER ride and waited 5 minutes before canceling that ride. Anytime my debit card is used without being swiped (bills automatically being taken out things of that nature) I'm notified that it is being used and I got an email that lyft charged me $25. I googled to see if Lyft had a customer service number, called it, and the number is a machine telling you to file a complaint online. Can we say how convenient that is for them that they don't actually have to hear people complain. So I did that and got an email back saying that they took a look at my account and I'm not being charged and gave me a credit to use for a ride and told me that the time they give is an estimate. Which I understand but if the drive is going to be over 30 minutes late from the "estimated time" they should contact you and let you know. Low and behold I check my account the next day my account is pending a $25 charge from lyft. All of this trying to get a free ride (up to $5) was NOT worth it. I sent another email to them and haven't heard a response from them about this. Money is money I don't want to be charged for something that I haven't used. I've taken uber a few times and will continue to. Lyft is not a good company.

Summary: Use all their first-time rider coupons and then go with UBER!

I've been using Lyft for three weeks now (mainly to get to work during the cold weather) and I'm sad to report that everyday has been an ordeal using Lyft! Uber is soooo much better and the drivers seem more knowledgeable in terms of street smarts and navigation.

Here is a summary of the problems I've encountered with LYFT:

1) Drivers, while nice, are not great drivers and cannot navigate (even with a GPS). I had one driver turn from a middle lane and otherwise drive awfully, one driver who didn't even know where SE was and another driver who didn't even know what the difference was between car pool and single passenger service (I HAD TO EXPLAIN IT TO HIM!)

2) Car pool sucks! I tried car pool and first, it takes 10 minutes for them to pick you up and then Lyft drove (in my case, about 4-5 miles out of my way in the opposite direction) to pick up the other person (who was late!) and then drops her off in (I'm going to SE - could she be even further out of my way?!?). Then the driver doesn't know how to use the Lyft app and ends up driving us back to the office building in Georgetown (where the other girl got off) as our "next stop." When I told him that my address was in SE, he didn't know how to use his own GPS. He kept turning on PA Avenue rather than K Street. We ended looped around the same block THREE TIMES (during rush hour traffic, pedestrians and lights adding over 15 minutes to my trip) before he finally listened to me that he was making the wrong turn each time! My otherwise 15 minute commute to work took over 55 minutes!

3) One morning, the driver's ETA was "2 minutes." Well AFTER 8 MINUTES, I could see on my app that the driver NEVER MOVED the car and NO PROGRESS was made to come to my home. YET the app still said she was "2 minutes away." I cancelled my ride because at this point I was late to work and they had the audacity to charge me a $5 cancellation fee when their own software could have told them that their driver NEVER moved her car to even try and pick me up!

4) The way they apply credits towards rides is a total rip off. In short, I had a few credits on my account. One $10 credit expiring tomorrow and one $20 credit (for referring a friend to Lyft - BIG MISTAKE) that expired a month from now. Well the geniuses at Lyft and their app, used my $20 credit this morning for a $12 trip instead of applying the $10 credit that EXPIRES TOMORROW even though there is nothing in their policies explaining the logic and method for applying credit. After multiple backs and forth with Lyft, telling them that their app was faulty, irrational and defies commonsense, they refuse to return my $20 credit. Basically, now I'm stuck with a credit that expires in less than 14 hours while they wasted my $20 credit for a $12 trip (so I lose $8 in credit). STUPID!

I HATE LYFT! I hope this sub-par company is finished off by UBER!