MetroPCS

When I went and updated my phone and bought a new one, MetroPCS had a phone that was available in 5G. I got the phone but, for the past 2 months I had nothing but problems.

The network keeps disappearing and reappearing at the most inconvenient times. My calls get dropped at a daily occurrence. I can't send out text messages because the network would disappear. At times when I try to order a ride, the signal drops and I become stranded with no cell coverage.

It is very odd on how I cannot call or send texts on WiFi anymore. This plan is a big SCAM and you will get ripped off. You are paying more to have a broken plan. I regret switching to 5G. It is clear that they don't test their products before releasing it to their customers.

I will be also filing a report to the FTC about this because, it is unethical to rip customers off and lie to them. Pick a different carrier and make sure their products work.

So after 10 years with metro pcs and telling everyone how happy I was with their service even though in the early days it was a little hard getting signal in some of my local area. The unlimited plan could not be beat! But since T mobile took over the service has been sketchy. For the last 6 or 7 months now. I've lost track... every other month after I pay my bill I start out with no service even though I'm right near a tower. So MetroPCS Then reset my ph. Sometimes that worked other times I had to keep calling them over and over again. Just to have to go over the whole situation and reason for calling. Also I had found out from freinds and customers that they have been calling. Leaving messages and texting me. I wasn't getting any of those things. Did I mention this is my buisness phone as well as personal phone. All this time there was only one offer to credit me a couple of days for not having service! That was last month. Now their trying to tell me it's my galaxy 8 phone thats the problem not their service. Every other month?... Really? After 10 going on 11 years of being a customer and never receiving a thing from them like some kind of real break on the cost of a new GOOD phone! Or credited a month for losing buisness it's just the out sourced "happy happy joy joy" rep on the other end of the line saying " sorry to hear your leaving... by now". Another example of "we don't give a f@#k about the customers. And I just paid two months in advance. Hey tmobile/metro if your listening and give a s&*t about losing a once loyal customer you might reach out and do something to make this right. If not

I have had 2 lines with Metro PCS for 5 months, and for the past 4 months, I have had nothing but issues trying to pay my bill. I clicked on the link in the reminder text, tried to pay online and through their app and I get a message that the card is invalid. The first time this happened I had JUST paid other bills through other online bill pays and thought perhaps I had miscalculated my money. Nope. Balance is exactly where it should be. So I go into a store, where you have to pay an additional fee to be able to pay a bill in person and their in-store systems take the card payment, no problem. The associates in store were kind enough to call customer service and have them refund the $3 fee and 'open a ticket' to investigate the issue. Month 2, same issue. Go into to store and after explaining the issue AGAIN, I was informed that the company knew of the issue and were trying to fix it, that I was not the only one experiencing the issue. Month 3, SAME ISSUE. Go to store, pay bill along with fee, call customer service and FORCE them to refund this month's and LAST month's inconvenience fee (MetroPCS argued against refunding the previous month's because I opted NOT to call since I was told the company knew about the issue and were working on it. I made the terrible mistake of cutting them some slack and giving them the benefit of the doubt.)
Month 4... SAME ISSUE AGAIN. ONCE AGAIN have to argue with 'customer service' that it in fact NOT the card or the bank, as I have made a gas purchase and paid 2 bills online already with no issues. I was told the only option was to open a ticket and wait 72 hours for it to resolve. I was also informed that they see a previous ticket had been marked as resolved. OBVIOUSLY NOT, as I have had to waste 45 minutes of my day on the phone REPEATEDLY telling you that the issue is STILL not the card or the bank and that if I walk into a store there won't be an issue other than me having to waste MORE time calling 'customer service' to get a $3 fee refunded because YOUR online systems are fouled up.

Bottom line: if you enjoy the feeling of constantly banging your head against a wall and wasting your time, by all means go with MetroPCS. I however will be switching to another provider that can get their acts together from day one.

I upgraded my plan to an international calling plan I was instructed that I would have to pay $10 for immediate service I paid the $10 I am not able to make international calls when I called 611 I was hung up on by three different Representatives today is October 2nd 2019 I have been calling all day since 10 a.m. eastern standard time I have not been able to complete a survey because the representatives keep hanging up the phone on me MetroPCS aren't telling me how to initiate the international calling I have reset my phone I have restarted my phone I have turned it off and on and still I cannot make an international call why would you take my money and not be able to provide the service that you claim this is not good for business I am very upset I am very frustrated and I would like my $10 back since your service is not working and I think I'm going to another company because this is not acceptable I have three lines on this with this company and maybe you don't value me as a customer or maybe you don't value my business so I will take that elsewhere if this isn't resolved immediately and promptly. Everytime I call internationally I get a message stating that international calls aren't included in my plan however I have been charged for international calls what's happening I need answers!

I went into the MetroPCS store (above) in Fairfax, Va. The first shock was that it was going to cost me $15 to have them switch my phone to a new one that I had purchased, even though I had been a customer for 3.5 years. I had the rep show me where it said that, and she did... with some laminated cards that said what else is expected from customer service... and internal document. I agreed to pay the fee. She switched out my SIM and memory card but said it didn't work; she said my phone wasn't unlocked. It was but it took her several tries to make it work. She handed me back the phone and said "$15". I looked at the laminated customer service card and asked her why she wasn't doing anything else for me, like switch everything over from one phone to the other. She said that was only for new customers, pay her $15. I said put it on my account, and she said no. Then she told me cash or debit only. REALLY? What about the "We take credit card" sign on the door? Things got even worse than this so I called MetroPCS customer service right from the store. MetroPCS apologized profusely and supposedly made a record for that franchise. MetroPCS is fine if you stay away from this franchise for sure. The only other one I have ever gone to was in Dumfries, Va and they were ok, but this one is not even worth one star.

I've used metro pcs for a about four months, MetroPCS are worst company I have ever dealt with, I went there and upgraded my phone literally two days later after purchasing a brand new phone the screen went black, they would not replace it or do anything about it when I got the phone I had two lines when I went in after the phone broke I asked them to cancel one line the guy said he canceled it I was on auto pay for the next two months they still charged me for the two lines after I canceled it so I had called and asked for a refund for the extra line I was paying they said it was my fault for paying that amount and I should of known that I was paying the extra amount so they will not give me a refund so they basically stole almost 400 $ from me and they don't care about customers just about money stay far away from this company they have the worst customer service I've ever seen they will not rectify any situation worst experience ever sad to say but I switched to a different company.

MetroPCS have the worst system ever trying to do anything over the phone for yourself if you lose your phone you got to go to a store because you got to get a one-time passcode if your phone is stolen and you got to go to the store to get a one-time passcode if you lose your phone you got to go to the store to get a one-time passcode if your phone doesn't work you got to go to the store to get a one-time passcode most people don't call customer service unless their phone isn't working so why not just automatically go to the store. I'm sitting here right now my phone was stolen last night it's got a lot of different things on it I don't want people to access and I can't even turn the phone off because I got to go to a store and get it one time passcode well guess what I work days I can't get to a store to get a one-time passcode personally I'm switching to Boost after this time. I my phone runs out I can't stand MetroPCS anymore support system in the United States as far as I'm concerned

I switched to metro pcs about 4 and a half years ago. I decided to switch when I was trying to lower my monthly bills, due to becoming pregnant. Constant dropped calls to the point where I am scared to make an important phone call. Dropped calls during emergencies. I pay for (4G), that NEVER works. Service is rediculous. At least a hundred hours of my life wasted, to them point of crying with frustration's. Prior to metro Pcs. I used T-mobile for ten years and then At&t for five. Do not waste your money to pay for Metro-Pcs, unless you'd like your phone to show a NO SERVICE in that upper left hand corner permanently. I Never write reviews. I felt I need to. It's sad that people who are trying to minimize bills and HAVE to use a lower priced carrier can not even guarantee I can dial 911 in an emergency. This was not due to towers not being in range. Etc. Etc. Etc.
Different states, different times... phone calls. So many phone calls to customer service with no accurate recording on metro Pcs to my account so every phone call to customer service took an extra thirty minutes to even get to someone "helping" me. The absolute waste of people's money!

About a week ago I switched to metro by T Mobile. I bought a phone from them and was told it would come in a few hours. It did not come on. Then I dropped it off at the store the next day and asked them to fix the problem when I went to work. Then I came back that night and continued to wait as MetroPCS argued with metro PC's the entire evening. At that point my goal was to return the phone. I was highly dissatisfied and felt like my trust in them was betrayed. I was really depressed about it. Eventually they talked the people on the phone to get me a new phone number. But waiting 24 hours madee uncomfortable. Against my will they did not let me return the phone. Since then I have not been able to port my number over. I was on the phone with them for at least five hours going back and forth and their partner t mobile never picked up the phone. After that call metro decides to make a change and instead of keeping me on the 40.00 a month plan 611 texts me and says that a change has been made to the account and that instead I would need to pay 90.00 a month. The customer next to me had the service problem and metro wanted to change their terms to not 138.00 but to 285.00. The manager on the phone who was trying to talk to metro PC's customer service kept arguing with metro to get them to give him the correct price. That was two unhappy customers in the store and both with money discrepancies. I believe that everyone that works the phones for customer service should receive a full investigation into their practices so that they do not launder money and hurt their customers even more.

I live in Oakland, Ca. And my nearest outlet is on Lakeshore Ave. The people in this store are professional, patient, thorough, knowledgeable and on point. MetroPCS don't keep you waiting, even when pre-COVID it was sometimes swamped, they were very orderly and kept their cool and friendly demeanor. Every single time I have a technical question they can answer it and provide comprehensive service, usually with no or very little waiting. They are far better, in fact, in responding to technical problems than the online customer service, so I avoid that. By comparison, if you live around here, don't go to Emeryville - unless you need a new phone - they are stocked to the gills with the latest but don't have much patience or technical expertise. Bottom line: go to Lakeshore for fast, friendly and efficient technical issues and to Emeryville when you need to upgrade. Other than that, online customer service is nearly always polite (I hang up when I get a dud and dial back, which always works). They may not be as helpful as they would like to be. It's a training and supervisorial issue. But they try. As for service, it is affordable and the reception is quite good in most instances, except in buildings where there is a ton of concrete. But that can cause big problems with most phones regardless of model or carrier. I was surprised at tall the bad reviews. Metro PCS obviously has some serious quality control issues to handle regionally. What can I say, the Bay Area is a cherished hub and it shows. YMMV apparently.

While in the hospital from 6/24 - 6/27 I noticed that my phone was charging very slowly.On 6/28 I took my phone and charger to the local Metro by T-Mobile in Fort Payne Alabama.The young lady named Jayda told me I needed a new charger. I asked if MetroPCS had one in store that was compatible with my phone. She went in the back and then returned with two separate boxes: one for the cord and one for the plug-in. She said each one would be $19.95 but she could give me a discount on one of them. So she rang it up and the total was $49.04. That sounded extremely steep but at this point I was in a hurry, as I had an ear appointment directly and I didn't want to have to put up with any more slow charging crap, so I just paid it anyway. On returning home I plugged the charger into my phone and lo and behold, it gave a message that the charger is incompatible with the phone. So I returned to the store and then was told by Jada that she could not give me a refund because she gave me a discount on both items. That was a bold-faced lie. At this point I was pissed off and I told her she was a lying sack of s***. She told me to get out of her store and never come back. As I was walking out with my cane she and a male stood and laughed at me. I do not at all recommend this place as they are basically a sewage dump armpit. Do yourself a favor and go to a legitimate place for your cell phone needs.

I have been with Metro Pcs for about
12 years. But now MetroPCS changed the policy for something that makes you stay away from them. I bought the Lg Stylus 6 which is the worst phone ever, the screen even at 100 brightness is too dim you have to go and look for a shadow to be able to see it if you are outside, it can not keep Amazon music running on the background if you use any kind of delivery apps like uber eats and something else one will go offline so it can not keep the two online the processor runs slow. I went to metro to exchange it and since i had ab account with them they would not exchange it or refund it even though it was under 30 of talk time. They say that metro no longer do exchanges or refunds on existing customer. The refunds and exchanges was only for new customers and it was under one hour or talk time and can not use the internet. So i guess you buy the phone and put it in the back of your closet for 7 days so you can not use it for anything. That is the dumbest thing ever. Shame on you Metro Pcs. I suggest you go there look at the phone and buy it at Amazon or Ebay its cheaper and guaranteed. I already post this review on their website and they didnt publish it. They dont publish bad reviews. But stay away from the Lg Stylus and Metro Pcs.

I have been a customer at MetroPCS for 3 years. I go to the location and the zip code of 32224 Jacksonville Florida off Beach Boulevard. I don't know well I guess I do know it definitely has changed there were several women working there who I knew all by name and took great care of me and MetroPCS always gave me a receipt explain things to me and switched all over my information from my old phone to my new phone never had any problems. On September 20th 2019 I went in to this location which I didn't really want to go to this location but I'm on disability and I don't drive so this is the closest location and I finally had a ride. My kids broke my phone and it had just gotten worse and worse and I showed them my phone told them specifically that I had bought a used phone off of a friend so my kids could just use Wi-Fi and they could use my old broken phone. They asked me if I had another line in there knows me and knows for a fact I don't have any other lines. I told him I will have my broken phone and I bought my kids a cheaper phone and they will be using Wi-Fi so I never asked for another line I just wanted to take my old broken cracked phone that I showed them and get a new phone. So that being the case I picked out a new phone by the way he was the only one there I've been there one other time since the people who always took good care of me weren't there and this guy William who is helping me by my phone was by himself this day I always pay cash they always give me a receipt. With my boyfriend I were in a bit of a hurry and I trust William which was my mistake. Like I said I've been in there one other time between Wendy's ladies all got different jobs or whatever and then and when William and this new manager who not a pleasant person to be around I'm not sure why I went in there that day I think it was to pay my bill not sure like I said but he instantly try to upsell me and I said I'm not here for a phone it was before my phone was broke and he just kept pushing me and pushing me with his words trying to sell me I said oh next time you come I take good care of you. William is intimidated by him okay so what ended up happening I get my new phone I go home and my old phone and my new phone are ringing at the exact same time mind you he did not switch over my old information to my new phone I said if he just told me how to do it I could do it at home and he also took out my SIM card and I'm not sure if he put a different one and I I don't know. So when I look at a text I receive right after that it said I would be owing $90 my bills 67 with insurance and I didn't understand so I went to my metro said the same thing. My boyfriend when I called him to explain the situation I didn't know it was going on said baby this is a different phone number from your new phone I'm like what I don't understand. When I had went and got my phone that place was closing or close to it so it was Seven 8 at night. The next day my boyfriend had to work so I went up there the following day oh and by the way that night I canceled what I came to find out once I spoke to customer service is that they opened a whole brand new line for me without my permission. I paid $210 total. I went back up there like I said not the next day but the day after and the rude I guess a new manager that works there sat and watched as I explained to William that I just need my old broken phone on my new phones plan that's the whole reason I had come up here the other day. He said know you opened a separate account I said no I didn't. And he just kept lying and saying that I did. He instantly snatch my new phone that I just paid $210 for out of my hand and said this isn't your phone anymore if you cancelled this new line I said I did the right thing by calling customer service or Metro however which is the same thing and that I wanted my money back or I want in my phone. He said since you already canceled this phone line this is no longer your phone. He said there was an activation fee of $79.00. And he could only give me $134 and some change for it back. Then I started looking and digging for my receipt which I realize he never gave me that day the one day he doesn't give it to me. And by the way before we had went to get my new phone I asked my boyfriend is it policy for them to keep your old cell phones when you get a new one and he said no way you was here to keep your old phone they have been keeping my old phones for 3 years without asking me God only knows the information they've seen on my phone they have all my passwords especially once at screen is up after I give them all my information. I feel like I've been used and abused. Anyways the manager ask him three different separate times did she ask for a new phone line a separate line he said yes over and over I stated no I never did I said look at my broken cracked phone why would I do that I've never had another phone line on my phone and I don't need or want another phone line. They even have the nerve to give me the case for the new phone they had just taken back for me when all I wanted was to get a new phone they could have made this very simple and easy but instead they didn't. I'm not going to lie I was very upset and had some Choice words. I ended up having to call the police but my broken phone ended up dying in between talking to my boyfriend to come get me talking to the police talk to customer service and talking to Metro service customer service that is and talking to corporate. So I walked next door after at least two hours of waiting for the police and I bought a charger at the gas station. It did not have the plug part you could not tell until after you bought it so there was no way of charging my phone I have fibromyalgia a disease that is similar to Crohn's disease called Still's disease and I have been on my feet between 2 and 3 hours. I kept getting up walking outside looking to see if I could see the police officers never saw them come. Eventually I left I was exhausted. And extremely frustrated. Okay here is an update so I guess I had a text mind you my phone wasn't charging well you'd have to bend it just to get it to charge blah blah blah and I didn't see or receive a voicemail until that night or the following morning that police officer didn't show up and between me I guess talking to corporate and the officer speaking with the manager they were going to give me $42 back which is half the amount. Okay that'll have to do. I have the voicemail it's from the Jacksonville Sheriff's Office it came up as an unknown number or I would have called the officer back. My boyfriend works a lot and like I said I don't drive it would take me I don't know about two miles to walk there may be a little less can't do it it's over a half a mile just to the bus stop. So, I went up there on I think it was Saturday. I was greeted by the manager his very intimidating and then he does not like me I think because I stand up to him that is just my opinion but it's he thinks he is superior Superior and he is always just sitting around doing nothing. Anyways I asked him for my $42 and he immediately starts to tell me to get out of his store and says no Williams not here to give you your money and I so William doesn't have to be here you're the manager and corporate said and you guys spoke with the police officer and everything straightened out can I please just have my money and he told me to get out of the store I said you have no right to kick me out I have done nothing wrong there was no reason for it. He kept repeating himself for me out of his store. And I said I was not leaving until I receive my $42. So he got all flustered. And mad and got on the phone with somebody but it definitely wasn't the police cuz he was speaking another language saying he was calling the police when I was on the phone with the police. I called the police waited 2 to 3 hours at least two not sure how long he didn't want me in his establishment but every 30 minutes to an hour I will go sit down for a little bit inside due to lots of issues I have physically. The policeman arrived and I was outside the store waiting he very briefly introduced himself. Walked into the MetroPCS close to San Pablo across from Regal Theaters he was in there maybe 5 210 minutes. And he invited me in and said I'm not getting my money back that this is a civil matter he doesn't know why that policeman said that because I asked and why did that policeman told me to come back up here I never wanted to go back to that store. But like I said I was told by a police officer which I still have the voicemail I would get my money back some of it. I understand the law and that it was a civil matter but they came to an agreement. When I went to the beach location in Jacksonville Beach I got a new phone but now I can't afford a new case that was going to be money for my case now I have a case for a Galaxy that they took for me and had the nerve to give me the case back I asked them if they could just give me the money back for it the first time I was in there and they said no. Then the police officer kicked me out of the establishment. My name is Elizabeth Reincheld and due to my boyfriend's being at work and my disability and us only having one car. We just went ahead and went and got me a new phone at the other place I don't know maybe a week. That money could have went towards of case and I had a plastic cover that I had bought they didn't reimburse me for the container of the plastic covers either I feel like I got scammed and used. And after this phone I will never go with Metro again they cannot be trusted. Their internet has been shoddy since they switch to T-Mobile and I think that is why they got rid of all those employees who are really good employees although they always have a help for wanted sign. It is just sad when all you want to do is be able to have a phone to call your family and your children one of mine is grown and out of the house and you can't even do that. Thanks for listening be careful out there!

I have been with MetroPCS for maybe three years now yesterday I upgraded my dad cell for he's on my plan in Rochester New York on Lyell avenue the young men working did not have a mask on and was the most rudest inconsiderate person I've ever encountered he was kicking the wall because he had to transfer all my father's data from the old phone to the new phone if he doesn't want to work maybe he should have stayed at home I would have walked out and normally I would have but my father wanted his phone and you can forget about calling the customer representative for metro because all you get is some automated robot O'Keefe's giving you the runaround I believe I'm taken my two cell phones and I'm going to AT&t MetroPCS from Friday and yesterday got over $400 from me the gentleman that worked Friday who upgraded me or wonderful just wonderful that's why I went back to the store on Lyell yesterday but unfortunately I was greeted by a miserable hungover young man with no mask on whose girlfriend was working with him behind the counter but no mask on either I am giving metro my money like I said MetroPCS got close to $400 in the past two days plus $82 monthly I will not be treated like that I was going to go farther and talk to the regional manager to get this young rudinen fired but my father talked me out of it and if this rude young man who is kicking the walls yesterday read this you need to take a class and etiquette and you need to take a class in being nice you are the most rudest young man I have ever met when you kick the wall twice I personally should have went around the corner and kicked you I'm leaving metro you can take your ghetto ass company and you know what you can do with it

I live in a small town outside of San Antonio TX. The guy who helped us, Michael, was/is great. We explained where we lived, and that my husband drove for a living. We needed something reliable. I'd say about a week or so into our plan we started having problems everyday. Me and my husband can never reach each other. It always says "server unavailable" or something like that. He ended up getting a new phone with insurance, which we didn't even know we had, and that supposed brand new phone is worse than the last. My son spends the night at his friends house down the street, and I have to call his friends phone because my son's data, texting and calling wont work at all. What am I paying for? When I call to report problems the representatives that I can understand try and blame me for the problems. Then after hours of ineffective troubleshooting MetroPCS have to put tickets in that take 3 to 5 business days! How does anyone live without a phone that long? Plus, during that time the rep has to send your phone a pin number for you to read back to them, but if your phone doesn't work then they won't help you! How can I get a pin if my phone isn't working?! What am I paying for?

A few months ago I left ATT
For Metro PCS. The main reason was that I
Could get the same coverage and plan for 66% less than I was paying. I was so happy. A couple of weeks ago, my Samsung died, not
Even 60 days old. I was told that the
Battery was fried and that Samsung would not warranty it. I said to the Metro rep, well someday needs
To take responsibility for this. He just
Stood there and told me to go get a new battery. I said perhaps my attorney would look at this
In a different way. HE said what do you
Want me to do take it to Trump. He said
That what you get for buying a piece of $#*! for a phone. I was shocked. He began to treat me like he just didn't care. I was getting angry I have to admit. He told me to get the $#*! out of his
Store. I left. A few days later I attempted to reach the
Owner of the franchise, but never got a call back. I then reached to the regional manger that
Told me to give him a few days. This was
Well over a week ago. I still have heard
Nothing. I guess I really traded good
Customer service to save some money.
Buyer beware, while the rates are low, after you walk out the door you
Are nothing to Metro PCS.

Metro by T-Mobile
PO Box 601119
Dallas, TX 75360

Metro PCS USA Corporate Office Headquarters HQ
Mr. Roger D. Linquist, CEO
2250 Lakeside Blvd.
Richardson, TX 75082 USA
Corporate Phone Number: *******800
Email Address: *******@metropcs.com
Customer Service Number: *******768

Reference: Complaint

Mr. Linquist;

I writing to you because I don know who will listen and resolve my issue. Communications with your franchise store are futile.

I purchased your featured $49, LG K7 mobile February 6,2016, from the Loganville, Georgia franchise. Included in the purchase were two cases. The Associate assisting me, Luna offered; $49 phone + $15 transfer fee + $15 wallet case + $13 Kick stand case: total $114.00. I asked for a protective cover and was told MetroPCS were out-of-stock and I should pick up a complimentary (noted on a business card) cover Wednesday, February 10,2016. She rang up the purchase and I paid $114 with my credit card. I received a credit card receipt. I asked for an itemized receipt and was told, We cannot give you that. While waiting for her co-worker to download my pictures, I realized the total seemed incorrect. So I began mental calculations. I asked Luna how much tax she included in the sale and she replied 10%. My response, In Gwinnett County the tax is either 6 or 7%. When I began to question prices, she handed me $10 from the register and said she charged me $59 for the phone. Luna stated the screen protectors were out of stock, she would place an order Monday, February 2/8/16 and I could pick up Wednesday, February 10,2016.

Upon arrival February 10,2016 I met the manager, Mr. Nilton. I explained my recent experience and asked for the screen protector. He said I would have to pay $7 for it and that Luna was fired. I did not pay for it because Luna said it was free. I went home. Preoccupied with this experience and bewildered by the Managers response, I returned Thursday, February 11,2016.

February 11,2016 I met with an Associate, Karina. I went through this scenario again and she began calculations. I could tell by her facial expression, something was wrong. She called the Manager and took the call in the privacy of the back room. Upon her return, she told me she would review my situation and give me a call that night. Keeping in mind, she never asked me for my name or contact information. When I asked her how she was going to contact me, she then asked for my name and number. I asked for her name, went home and awaited the call. It never happened.

February 12,2016 I telephoned the store, no one answered and back to the store I went. Again I spoke with Karina and she stated Luna was fired, would not answer her phone and since she could not determine charges for the two cases, they could not help me. She referred me to corporate at *******876.

I know you are thinking this is such an insignificant sum of money to fuss about and I agree. My issue is unacceptable customer service, dismissal of company values, and total community irresponsibility. Luna was obviously a poor selection hire; stealing company money and cheating customers. However, she was an agent of your company with apparent authority. The manager, Mr. Nilton had an opportunity to right her wrong and failed miserably. The fact that he terminated Luna helps his bottom line, but what about me?

Three years ago I left AT&T wireless and became a Metro PCS customer. Ive never had a late payment. Im retired with custody of my 4 year old great grandson. My income fixed.

Regarding Customer Care according to the Metro PCS website, We promise if you're unhappy, you can return your phone hassle-free within 7 days for in-store purchases and 30 days for online purchases. It's just one example of how we're committed to providing outstanding service to all our customers.

I understand T-Mobile was named as a 2015 World's Most Ethical Company: As the Un-carrier, were committed to doing right by our customers and our employees, said John Legere, president and CEO of T-Mobile. T-Mobile is fundamentally a different kind of company because we stand up for every US wireless consumer, call out industry practices that are wrong, and work our tails off to make it right! It is that philosophy that drives us, and we are honored the Ethisphere Institute is again recognizing our hard work and continuing commitment to doing things the right way with this award. (https://www.metropcs.com/press/news-releases/2015/t-mobile-2015-ethical-company...⇄ />
Im not unhappy with the product. Clearly, there are concerns regarding ethics, customer service and accountability. Is someone going to do the right thing? Do company values resonate with anyone?

Sincerely,

C: Mr. Nilton, Metro PCS 910 Athens Hwy, Loganville, GA 30052

Certified Mail: 7013 1710 0001 7451 3696

I bought a new phone on a Saturday and I tried to charge it on Saturday. THE CHARGING PORT WAS BROKEN. I when I brought my phone to the Metro PCS store in Georgetown Delaware the representative looked at the phone, saw it was broken and decided I DID IT. SO IT Was just to bad. Make a claim on insurance. We can't fix it you can get a new phone at retail price of hundreds. MetroPCS acted like I was some kind of con woman and being of service was not in their job description. The main office sent me to a store in Salisbury about 45 minutes away. The 2 stores in Salisbury where owned by the same no service owner! I absolutely hate going to that store. I had an issue with my phone and went to an ATT store and the representative fixed the problem in 2 minutes, and I certainly felt better there than the awful Georgetown Delaware and Salisbury are only sales outlets who don't assist anyone who is not buying. Metro PCS service is 30 a line so its inexpensive but you pay for the lack of service, now you can't call a human on 611 the Metro help line. A computer sends you to a page that refers you to a page that had information about something else. Don't know how to get help. NOT FROM THE STORE.

For everyone who's around to read this review,
In order to fully understand you need to check out my Facebook page as its public under Stephanie Whitman and you'll see the post that began at all! It Chronicles the horrible experience I had with Metro PCS and their salespeople!

PLEASE HIT THE LIKE BUTTON OR FEEL FREE TO COMMENT!
SHOW #METROPCS: THAT MetroPCS CANNOT RIP PEOPLE OFF ONE-BY-ONE ANYMORE!

So I'm sure some of you have seen the post I put on Facebook about the #Metro ordeal that I've been going through since May 4th of last month? And if you haven't you could check it out on my feed because it's public.
Well...,... let me tell you what's going on with that. As soon as I posted that long post chronicling everything that happened from the minute I walked into the #MetroPCS store till that day I posted. (It included everything on how the salesperaon, #PEDRO FROM THE #MtPENN #METROPCS #STORE tricked me, lied to me, sold me a broken phone, and when I went back the very next day to return the phone tells me that he did an upgrade without my approval or even telling me that he was doing an upgrade and said because of that he cannot return or exchange the phone.)
Well the very next day I got a response from the #MetroTeam saying how sorry they were and that they were going to fix this problem and that yes it was wrong what he did to me and they agree with me a wholeheartedly. (And I have all the messages to prove it.)
Now mind you that was over a month ago okay? MY monthly bill is due again. Now I pay my fee and I'm not able to even use the phone so what sense does that make? And every time I ask them, " what's going on?", "Look just give me my money back I'll give you the phone", "you even told me what he did was wrong and that this sale was shiesty AT THE VERY LEAST" and there was nothing right about the way he went about selling me the phone and that I should be able to give the phone back and get my money back" these are all comments that they have made to me and I have made to them. Believe me I have them all saved in my messenger account.
And every time I check in with them after a few days of waiting they're repeatedly telli me how "grateful they are for my patience, just a few more days"! L guess what my PATIENCE has RUN OUT.
NOTHING IS BEING DONE! THEY'RE STRINGING ME ALONG AND THEY KNOW IT.
The only thing that they were ever willing to do was to offer me 2 "Courtesy" phones which were older than the previous phone I owned. THE TWO PHONES THEY OFFERED ME CAME OUT IN 2016 AND 2015! My previous phone was LG K20 Plus. AND CAME OUT IN 2017, the two phones they offered me where made two years prior to that! No mention of returning my money... nothing!
So I had to turn it down. I'm not going to spend #$153 on a #phone that's #ancient.
So what I'm asking all my Facebook friends and people that don't even know me to do is to just hit the like button on this post and show #MetroPCS A #MULTIMILLION-DOLLAR #, CORPORATION, that the average person can make a difference! Let them know that this won't be tolerated! I mean seriously $153 return out of the billions of dollars they make? IS THAT REALLY GOING TO PUT A DENT IN THEIR POCKET BY DOING THE RIGHT THING? So I asked you pleaae show this company that they can no longer treat people any old way they want to and take money from people that really don't have any money to begin with. Just a like, share or comment whatever you want to do, or whatever you can do would be greatly appreciated. The more people who like this post... the more it shows #MetroPCS that they cannot get away with things like this!

I THANK YOU FOR YOUR TIME IN READING THIS POST!

Same service you think MetroPCS don't work blah blah blah and wonderful customer service if you do not need customer service. Saving around $75 - $80 when you also need reliable service. I wonder what in the hello was I thinking and save that much what's up is the question I should have asked myself. I didn't obviously and here I am hopefully most comment but at least in someone's mind as a warning. No sleep okay well I won't be the case for me and I'm sorry to say yes I will. A really nice thought. I guess the right way to put it is what there's always the case... You get what you pay for and sometimes you don't even get that or justification purposes. How long must not taking the news as factual it's probably in the best interests to do so with advertisements and commercials and anyone wanting something from you.

A great service probably for those that live under a cell phone tower and a phone really isn't a priority and just have it for an emergency. Can't expect all of life's situations to occur at a convenient place. Either not before from home or just grab an old cell phone that holds a charge and it will connect you with emergency services.

I recently swapped from boost and I regret it. I visited a store in Hampton ga. Lovejoy. Right in front of Walmart to be exact. I got one of the free phones mostly because MetroPCS didn't have a large selection even at full price. I was told if I kept the recite box everything and the phone unharmed I could return it. In 7days. The phone and service is horrible. The phone dose not support my mobile banking app. NFCU. As well as a few other app I had. I'm 60, my phone is very important to me. That day when I walked out of metro after I was told no there not one thing the lady could do. I really don't know if she even tried. I'm a American on American soul. She got on the phone with some one and as far as I know it could of been a personal conversation because she was not speaking English. I understand we have people from other countries however I'm American and I speak only English. Not knowing if she was helping or not I left. She had my no. But never called me back to offer any kind of help. I then called the metro 800 no. The store can't help online and online don't help the store. So it's all a lie. How can a company as big as metro not figure out how to help someone get a better phone and plan. Within 7, days of purchasing a phone and plan. They could of offered me a different free phone, I would of waited on one to come in. I was willing to pay the difference. But I am stuck with a phone I can hardly use. I have never liked metro. I would of never swapped however I lost my boost phone and thought I'd give metro. Ocs another try. Big mistake. And I'll be back with boost I. 30, days. The store clerk never once called
So I guess she was in. Personal call. She also has my receipt. I was so upset and seeing she was assisting others that came in I had no reason to even think she was helping. I could not understand what she said. She not once tried to call me. I left the store in tears.

My family and I had been customers of Metro PCS for over 10 years when MetroPCS just started. The only way that you can have them take you seriously is if you complain to the FCC. They provide their unsatisfied, frustrated customers with a free upgrade and some credits to ease the frustration. Fast forward two years after our complaint, we still experienced unreliable service, dropped calls, no signal, no incoming/outgoing texts, etc. There are known for using deceptive business tactics to avoid being fined for scamming many customers. Their corporate office enjoys lying to the FCC and only helping their customers until the case is closed. As paying customers, it is disturbing to tolerate unreliable, poor service and to deal with a carrier who could not care less. Fortunately, we switched to a carrier that values customer loyalty. The fact that there are so many negative reviews online for Metro PCS speaks volumes.

Ok. I usually have ok experiences in-store at metro but this one day made me start hating metro. So my sister gave her old phone to my mom since my sister got herself a new phone for her birthday. We all went to the metro pcs store to activate the phone and switch their numbers so MetroPCS can keep their original numbers. The girl at the counter kept messing up. Even accidentally switching my number with my sisters when no work needed to be done on my phone (shouldn't have been involved in the first place), but I understood she was new so I saw no reason to get upset. Then they finally got the numbers switched to correctly when we were leaving, I got onto my phone. I didn't work and a pop-up kept appearing about the SD card. So we went back into metro for many more hours and try to get it fixed. We spent the whole day there and even tried to go to a different metro when we got really irritated with the first one. However, what really upset me is somehow they caused my phone to lock and then had the audacity to tell me to pay them to unlock it. I was losing my patience and I was about to lose my temper. I shouldn't have to pay you to fix your mistake! Mind you, I'm not the type of person who can easily become anger. It takes a lot for that to happen. In the end, my mom was nice enough to give me her phone since I had to leave home since classes were starting again in a few days. But again. I shouldn't have to pay for someone else's mistakes.

Metro PCS in Kingston on Main Street 18 a gateway Shopping Center I have just experienced some of the worst business from MetroPCS so I broke my phone had insurance the whole time so now I decide to change my plan to forty dollars plan 3 days before I dropped my phone so you know I think I have insurance I goes to MetroPCS she says I no longer have it since I switch plans I said when was y'all going to tell me that she said I wasn't the one change your plan okay so she tells me to bring down another MetroPCS phone and she will be able to switch it for me okay so I calls MetroPCS representative service MetroPCS was going to do it for me but needed my MetroPCS phone to be on so they can send pin my phone is unable to cut on due to damage they tell me to go to Metro PCS store and they should do it so I did that now the MetroPCS worker in the store she said her name is Diana but I feel she was lying a Spanish girl same girl who told me to come back with another phone now I walk all the way down there from across town with Metro PCS phone and the broke phone so she can switch my line now she tells me I need $30 I asked her why didn't you tell me this the other day she tells me she did and if she didn't she sorry and rolled her eyes I am so upset right at the way I have been treated I am definitely thinking about going with a different carrier next month my phone number is *******852

I have been with Metro PCS since MetroPCS entered the market with bad reception and poor quality phones but hung in there while their company grew. I went into a store and was completely disappointed in the service and the pricing was only good if you were a new customer. There was no discount for loyal customers in fact there was a price increase. As a company you should be ashamed that customers like myself that helped you become what you are today get treated with no favoritism. I am in the retail business as well and a manager I make sure to thank every customer for the loyalty and reward them with discounts and other items we offer. I went in and bought a phone and they looked at my account and saw the loyalty and proceeded with price gouging and telling me lies in able to charge a higher price for accessories. I am not proud of being with company that is not loyal to their customers and will be searching to switch to a company that is.

MetroPCS have pretty good deals for new customers if it was real. They sell you a phone at a good price to get you to use their service and force you to take their most expensive monthly service among the highest in the industry. They claim you can change plans after the first month. When you try to change plans they first claim the 30 days isn't up so you cant switch yet. After you wait to get to 30 days they now claim your bill is over due so you can't change plans still. After you pay the 2nd month at the extremely high rate you try to change plans at their store and you are told they cant change your plan for you. If you were switching to a more expensive plan they would do it in a second. So you go to their Ap to change the plan and it won't let you change to any of the cheaper plans either. You will be stuck paying for the highest rate plan for 6 months before you can get rid of MetroPCS and transfer your number to another company. Don't use them they will lie to you and cheat you.

I bought a phone seven months ago approx? Since DAY ONE I have called them or messaged them about the phone not working properly. One representative told me that MetroPCS accidentally fried my card and she was submitting a ticket to get the phone replaced within two weeks. Yeah, THAT never happened. After a month I called asking what took so long and was told that ' they couldn't find that report of that conversation and that I didn't qualify for a new phone' No JOKE. THIS PHONE have worked at ALL at work since opening it. It freezes and dies. I have multiple records of calls and messages to them. Nobody can fix it. Tonight 'ebony' from Metro on FB messenger (who claims to be the supervisor) told me that they cannot give me another phone for free even though they sold me a defaulty phone and they KNOW IT. Yep. No joke. I am as mad as a hornet and will write a review everywhere. I will broadcast this all over social media.

Yesterday I called Metro to find out why my text to my cousin in Mexico bounced back to me. I was told my plan did not have a $5 feature to allow access to Mexico & Canada so I said fine
MetroPCS should have included it to begin since I recently started the plan and we travel to both countries often. Today I wake up my services were shut off saying $5 was past due
So I get on the phone with Ben a very ignorant jerk who finally after 45 minutes got a female on the line
I tell her I hope you reviewed the call and are simply coming on the line to apologize and tell me for the trouble we caused I am going to restore the services
Instead, I got hung up on
I now know why agents are so rude it comes from horrible management
I waited a few hours to write this and to see if she would call or activate the service
Once I realize it was not going to happen I completely give up on them
I know when Metro was alone they were better now that T Mobike purchased them
They give it the same Facebook and Instagram affect
#ShameonMetropcs

Today is August 3rd, and I had the pleasure of being in Metro PCS in Plano Texas on Parker Road at Avenue K. Like most reviews customer service was always the problem for me. But let's talk about today August 3rd 2020. I had the most unspeakable exceptional customer service from Ricardo and Angela the store manager! Very attentive very suggestive about the phones, the both of them were very apologetic because I had to wait 10 minutes for the phone to be program which wasn't a problem for me because like I said I truly enjoyed the service from both of them. Angela was back and forth with a customer assisting them as well as assisting Ricardo making sure I was taken care of. It was a pleasure speakiin with him until everything was cashed out. Thank you both but for the exceptional customer service you made my day because again as I had stated I was very tired just driving from from Austin Texas.
Glenda M.

I am reaching out to people to help me make MetroPCS refund me some of my money for a bill of 30 days phone service for 2 phones and only one phone service was working properly. I will be notifying the local news in my area to expose this company. I am a low income family of 2 and we cannot afford to be scammed by anyone (rich company) ever. I have been with this company for 4 years and MetroPCS were not able to restore my service, but they kept the full amount of service for 30 days. We notified the company as soon as we arrived home 2 hours after paying the bill and each day after for 8 days. No one explained to me how to get a refund, until after I switched companies. Then, they explained how it should have been done. I made them aware of my being very sick and needed phone service and that I would have to switch companies. No one ever explained to me which is the way to switch. All, they said when I asked, is that yes you will be refunded you money, because we aren't able to fix the issues. They kept my full monthly service payment and I am very hurt. My income is very low and I am sick. This is not the way a company should be allowed to stay rich, by taking advantage of people who don't know how to get proper help from their agents. I choose zero for my rating. Please help me to speak out to the local news and in today's our voices will be heard..