Nihao

I had the best experience shopping with nihao. My customer service agent was amazing. All the way to Kenya and I got my goods. Nihao ensured my package got to my freight forwarder. I also got the bags and there were of high quality and cute. I'll be sure returning to purchase other more items

I am a Mexican user who has been buying on this page for more than a year and the truth is that the shopping experience has been quite good, the products are of a very good quality and at a fairly affordable price. I highly recommend this page to make purchases of jewelry, clothing or any other product that you can think of.

I have been in business for 20+ years and Nihao is the worst supplier I have ever worked with.
QUICK SUMMARY.
1)This company tricks/scams you into larger purchases by offering discounts.
2)Takes the discounts away when Nihao can not supply the product.
3)Keeps extra shipping fees you paid for the product they did not ship.
4)Require you to use this partial refund as a credit on their site.
5)Charging even more shipping to re-spend your money on site.
6)Sales Reps Jane/Francis scam you further by charging you fees for an actual refund or try to force you to commit fraud.
7)They don't ship products for weeks despite their claims otherwise.
8)They make no true Apologies/Acknowledgements/Adjustments for their poor business practices, lack of supply, nor lies about handling times.
9)One way or another it is going to cost you more than you agreed at the time of purchase, to do business with this company.
10)6 months later you like me will likely still be going in the same circle with the same person.
This company should not even suggest that I retract my HONEST EXPERIENCE. I can prove everything I am stating, and I will not change my opinion. I have spent hundreds of hours and sent over 100 e-mails and I get the same response every time from the same JANE/FRANCIS.
READ ON FOR MORE DETAILS
I would rate them a -negative 5 if I could for scam and Fraud. My first ORDER #NHUS*******336 was placed on Jan 20,2021, for $1336. 87 US after discounts for purchases over $1000. With $326.30 for 7-9 days (4-6 on the invoice) DSL shipping (NIHAO promise 24–48-hour processing) 13 days just to ship my order with no compensations. Of course, they were on Vacation (seems they are always on vacation I have gotten this excuse multiple times). My order did not ship till Feb 2nd, my order was shorted 92 out-of-stock items, totaling $131.50. I contacted them they stated they gave me an account credit. Although they only credited my account $126.67 for the product and nothing for the extra $55-$65. I paid for the DSL shipping. When I addressed them about this, I was told my order no longer qualified for the discount applied to my purchase because it no longer meets the $1000. Purchase requirement for the discount given at the time of my $1010. Product purchased after discounts. In addition, the account credit would not apply to future shipping. I was told when I was ready to place my refund/replacement order to contact my advisor to get a shipping adjustment. Which I did I was strung along then told the site would offer a shipping discount in a couple of days to wait and place my order then. I stated this was not acceptable as my shipping cost had not been refunded, I was then issued only a $20 account credit for standard shipping, not the DSL I paid for, and even worse you are not allowed to use account credit on shipping. After getting the run around I had no interest in placing another order with this company to recover my money was going to cost me an additional $50. To ship the new order with standard shipping. What if product from the new order was out of stock and again, I did not receive my full order I would again lose discount shipping credits and it would cost me more to reship each time. This is an unacceptable business practice. I insisted on a refund then they told me it had been too long, and it would now cost me a $30 transfer fee and I would have to provide them my bank account info. I refused this so they have now repeatedly sent a payment through the PayPal system as if they purchased a product from me costing a fee as well as state and federal taxes on my own money. Paypal policy says I can not receive the funds unless I send them products/services they purchased. This is fraud PayPal refused to release the money to me and advised me that if I accept this as a payment, then I am liable for a chargeback for 6 months if they chose to later dispute the transaction. If I can not prove I sent the product then I would lose, and they would be refunded the money and I have no recourse. My account has now been locked up, restricting me from conducting business through PayPal, because Jane/Francis has reprocessed this payment again. I have been tagged twice in this fraud. The company seems to be on vacation for a week or more each month, they never help and always refer you to Sales Advisor Jane who emails from Francis's email account, very sketchy as she is incompetent scams buyers and is trying to force me to commit fraud through PayPal to get the Refund I am rightfully owed because they could not meet their commitment to supply the product. I have requested to speak with a Manager/Owner/CEO so many times, Jane/Francis blatantly ignores my request. Even when I email different departments or contact the companies help/support links No one will help and always refer me back to e-mailing Jane/Francis.

Excellent customer service and prompt delivery! I purchased sunglasses and received them in about a week. The item is also of excellent quality. Everything is so unique and interesting, and the costs are so low that you don't have to purchase large numbers. I'll visit their website to see if Nihao offer anything else that tickles my curiosity! Thank you very much.

I placed an order in September and tried to cancel the order while it was still processing. Nihao stated that the order had shipped (though the FedEx tracking number did not show up until the next day). It was shipped to the US and I contacted FedEx to not deliver the package and return it to the seller. I have gone back and forth with this company for over 3 months, only to find out that FedEx contacted Nihao no less than 4 times and destroyed the package when there was no response. I cannot file a claim against the package, only the shipper can. Nihao insists that I received the package. I did not, and they will not contact FedEx to get the correct information or to file a claim. Now I have no product, I'm out the amount that I paid and am completely disgusted by this company. I urge everyone not to do business with this company because if there is an issue of any kind, the consumer will be the one taking a loss.

My experience with Nihao has been very good, the quality of the products never disappoints, since for the prices that are handled, the quality is surprisingly good, many people see the cost of shipping as a disadvantage, however considering that Nihao use DHL, I can to say that it is a very good price (my father works at DHL), considering where the products are shipped from.

As a business it leaves you a good profit margin.

Another advantage of shopping with Nihao is undoubtedly that they have so many new products all the time, which allows us to offer attractive products for our customers.

Thanks for your attentiom. Experiences gratefull. Love it all products I love all. The attention of your staff is incredible, Nihao are always pending. Their products are of quality. Personally, I loved the attention of the person who was there during my purchase process. Always aware of me, I would like to continue shopping forever. Their products, apart from being cheap, are a super trend
Thanks

Ordered over 100+ items and almost all of these are in perfect condition and quality. A few had stain issues but these are very minor, we immediately raised it to customer service and in less than 48 hrs, our concern was addressed and given due refund. We will order again. Nihao have amazing products, really pretty with awesome quality.

The goods are shipped out within a short time frame after order placement. Stocks have been received promptly and all items are accurate. Goods that has been shipped are same as shown on the web store. Service staff is very helpful and prompt when replying to queries via watsapp.

*****Update: I have received my order and I love every single thing nothing is missing everything arrived in perfect condition and the quality is amazing! I bought Purses and bookbags belts socks scarfs Jewelery shades. It all looks exactly like the website! Super impressed!

If you choose sea shipping it will not update until after it's off the boat and going on the truck be patient and trust your advisor!

Old review
So let's just say that I had two orders be shipped out together it was over $2000 spent and to this day I have never received it and never had tracking update Nihao constantly lie and keep telling you wait five days wait 5 to 7 days. Ups has told me they don't have my package because tracking only shows that a label was made.

I will update if I ever receive it

UUNTIL TODAY, I HAVE PLACED APPROXIMATELY 10 ORDERS, EVERYTHING IS OF GOOD QUALITY, FIRST MATERIAL THAT DOES NOT GET UGLY AND OF EXCELLENT QUALITY, AN ANNIVERSARY WITH THEM, THANK YOU NIHAONTIL TODAY, I HAVE PLACED APPROXIMATELY 10 ORDERS, EVERYTHING IS OF GOOD QUALITY, FIRST MATERIAL THAT DOES NOT GET UGLY AND OF EXCELLENT QUALITY, AN ANNIVERSARY WITH THEM, THANK YOU NIHAO

I found this website and was curious how my experience would be ordering from another continent but the whole process was seamless. There was customer service reps online to help you (sometimes Nihao weren't due to the time difference but you can leave your contact details and they email you back). The shipment arrived quicker than I expected and 99% of the items were in excellent condition. The few that were faulty I got credit for my next order. Good quality products. Will order again.

I ordered handbags and and some accessories. I received everything except for 1 handbag, I contacted customer service and Nihao gave me a credit for it. Two bags came with defects but again customer service refunded me 50%. I will order again, good products and good customer service.

None of the photos showing is what it is

To give an update on this transaction I lost my money I asked to replace the garments I did not receive an answer and suddenly Nihao closed my case... 147.33 thrown away I cannot use the garments they turned black and what is described on your page does not It is the final product... update January 7 2022 do not buy here

Would like to have given a good Reviews but I lost my money to start I understand the time is long... but it is not sad the jewels arrived some blackened rings that were not like in the photos very thin chain with broken links in addition to sending many writings To find a solution they closed the case without giving explanations and without solving... I lost the money, it only remains that my credit card can help because I have all the merchandise turning black without being able to use it ready to send to Nihao... I asked them to Nihao that they return the money and nothing now they ask for a good review if they want photos let me knowto give an update on this transaction I lost my money I asked to replace the garments I did not receive an answer and suddenly they closed my case...

The quality of the accessories are according to cost, quality, service, speed and attention is excellent! I love all the accessories! Payment is safe and delivery very fast! I highly recommend them! Nihao have a wide variety of accessories, as well as bags and novelties for women, men, boys and girls and everything is incredible, it is well worth buying!

The page is totally secure, the accessories have a good price / quality ratio, you have to review the description of each product very well to avoid mistakes! In case any product runs out or if there is any inconvenience, the advisors help you quite quickly and are very friendly, it is an advantage that there is no minimum amount or minimum order for products and finally I love that You can download the photos to promote the products.
I just love it! I have already made several orders and many more will come!

I had have a good experience with this site, most of the products are of good quality and just as shown on the images. The delivery time is accurate, but you have to check carefully your products since it's quite common tu find products exchanged or missing. I totally recommend to use it to start your business

Nihao has the best prices and services. Nihao are helpful and answer all your questions and understand being anxious before ordering! The items are just as pictured and are perfect addition to any business and they arrive pretty fast too. My asesora is viví and she's the best!

The merchandise is pretty high quality especially based on the price points. We have ordered several times, checking quality and availability of handbags, accessories, hair items, etc., and we are pleased. I am especially always impressed with the packaging. Who ever Nihao have packaging, wrapping, and preparing the package for shipping does an amazing job. I could not do better myself. My customer service contacts have also been very good at answering our many questions as well.

Navigating the site is very simple, it is arranged by categories. When you buy, you send your receipt and wait for it to be prepared. Once it reaches the destination city it is very fast, the things come in perfect condition and look better than the pictures. I am delighted with my orders that I have made so far.

Nihao Jewerly is a 100% reliable company, I highly recommend you to make your purchases on this page, because everything is very nice and at an incredible price, I always buy my accessories in Nihaojewelry-Wholesale. I love everything, the attention Nihao offer is also very good. I love her

I am a small business owner and 2years ago I started ordering from their page. First 3 orders were OK - even if I had problem, my account manager helped me and I was satisfied with their services.The last order - like a thunder from the clear sky -- no refund for you, because we don't see, how we can help.The person, who I was communicating, told me, that He(she) is (quoting)"not allowed to handle after sale problems". So WHY WE WERE TALKING ALLLLL THIS TIME?! I sent all the proofs, that is not the problem from my side, but it doesn't matter - still no refund. But (again quoting) "I can send you some free products when you place next order "(Nihao still think, that I will make the same mistake and will order again)What if they will not have like half of the items from my order and everything will magically dissapear in their system and I will not receive the refund again, but it will be much bigger sum? Also with the pandemic they started sending the jewelry items rusty, broken, missing pieces. Sure the quality is not the same.The courier is DHL and the price for bringing the parcel is over the sky. Let's say I want to buy 3 women handbags, totally the price for the baggs will be around 25 - 30 €, but the DHL wants another 50-60€ for bringing, so you are made to buy their cheap things, just to be able to bring the items you really want... Really annoying thing. Hope it will be helpfull for the other people not to make the mistake by choosing them

Great service! I ordered my package with the cheapest shipping and it arrived in only 3 weeks, which is great. The earrings look super good quality and feel very tight, so Nihao dont fall out. I would continue buying in this website. Also, customer service is very friendly and always answers my questions, they take a little to answer but they do.

My favorite minorist online shopping, perfect for start your own business like I did. I like that Nihao get fast shipping after the order is processed, but consider that the shipping is kinda pricey. All the products I've ordered were amazing! I have almost like a year with them and I'm very happy. Also consider that if the product is out of stock (after you payed for it), you get the money back as credit to use it again on the store, not on your account.

Guys you HAVE TO shop on this app. Nihao Jewelry is Amazing! Great customer service too! I love them already. I'm gonna keep shopping with them until I go broke my sales y manager is Bella, and she walked with me every step of the way. I could not have gotten a better experience than this one. I'm so thankful to have found them.

I am happy with my order. All of the items came in great condition. Nothing was damaged. I only give 4 stars because I paid for faster shipping and I didn't get my order within the time I paid for. Nihao ended up using UPS instead of DHL due to the facility being too full( this is what was told to me). I did not receive a credit or money back from the shipping change & delay but overall the customer service was good, thank you Jane for keeping in contact with me through this process!

I love this store, I have already made several purchases in this store and every time everything went very well. Pretty quality and fabulous parts and a great delivery time. I will continue to buy from this site and without a doubt I recommend it. I think the price is too cheap

First the lady tells me it will processed in 5 days which is really 8 because I had to reach out. Then another lady tells me one of the items i ordered is not in stock but the manager tells me to trust him and that the whole order will be shipped in two days. Nope one was out of stock. I received a credit that disappeared even when i deleted the items from my cart. I paid shipping for 3 items originally and suppose to only be receiving 2. Yet I am suppose to pay shipping again for an item that was out of stock just to replace it. The customer service sucks and the support agents are good for nothing. Nihao refer you to whatsapp so they can refer you again. I will never do business with these people again. I have not received anything yet and don't care if the quality is good. It wont be worth dealing with this again.

I had a pending order that was not pay for but I also had a Credit and I was trying to complete the purchase and could not so I Immediately contacted customer service Nihao responded quickly and was able to complete my purchase with out me paying the difference. I love to purchase all my products from Nihao.

I received earrings that were defective and received no support. Nihao didn't admit that they did anything wrong and made me feel like I did something wrong. At the end they wanted me to pay to ship back the product at half the cost of the product to get my money back
Don't buy from these people they are scammers.