50 customer reviews of nutriessential.com
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Nutri Essential Rating
Based on 50 reviews from Nutri Essential customers, company has accumulated an average rating of 3 stars, indicating that majority of customers are satisfied with its service.
Overall satisfaction rating ▼
Description: We provide professional supplements from brands trusted by doctors such as Douglas labs, Pure Encapsulations, Seroyal Genestra, Seroyal Unda, Metagenics, Gaia, Pharmax, Innate Response, Integrative Therapeutics, etc.
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Nutri Essential is not registered on BBB. Therefore, this business has no BBB rating and accreditation.
Update: they did refund my money, after emailing them I was filing a complaint with the bbb and would be leaving reviews all over the internet, the product I purchased still shows it's available on the website when it clearly is not and hasn't been for some time. They also called me several times asking me to remove this review and had several excuses as to why they never delivered the product or refunded my money. The person handling my order no longer works there/they didn't have my email address. I am just thankful I did get my money back.
Happy with my Nutriessential.com
Nutri Essential sent the product using UPS for quicker delivery which was appreciated, but it wasn't what I had originally ordered.
The company would not provide a refund which I asked for several times. They also ignored numerous e-mails, phone calls, and contact using their messaging system. In my opinion without the business being contacted by BBB and Consumer Affairs I would have lost my money.
Bottom line, they sold a product they did not have in stock. The same product was still on their website at the time of writing this review looking like they have it in stock, when they know it is not being made by the manufacturer. I would not recommend or ever do business with this company again.
UPDATE: Since posting these reviews "John" from Nutriessential has now left a message that they may take action against me if I don't remove this review, because "my review is hurting the reputation of their business". I have no intention of removing my review which is 100% truthful and accurate.
We have not heard anything about shipping except for the picture I will put down below which asks you to download an app to track your shipping- but it looks it has not been shipped (even though Nutri Essential charged the account). I assume they are selling your information to another 3 rd party so you can track your package that is their responsibility. I wish this could be not as common as it seems to be getting and seems to be at the least poor customer service and at the most - fraud with taking your money and no product received. I understand that things may take a couple of weeks but after a month an ignoring our efforts to follow up-- is there a problem?
I do appreciate this site for its ability to give honest comments and reviews of when this happens to share with consumers to beware of sites like these. I wish I would have checked more on this because I may be next writing the BBB. What a pain but I think as consumers we have a responsibility to keep businesses accountable especially if they are holding or taking money out of our account without giving or sending our products out! We used to call it stealing! LOL ;) So just be aware of your money and how you buy on this site.
UPDATE: After I wrote this review, I did receive an email that they were sending my product and apologized that it was on backorder. I did ADD two stars for the service for the expedited shipping at no cost and their response. However, I did take off stars for the fact I did not receive a response until I wrote a review and that they did not respond to my emails for weeks after I complained and asked them to cancel. I did get the product elsewhere so I now have extra. I do give credit for them trying to help and apologize. I did want to update this review accordingly because I do believe we need to be honest and give second chances. Thank you for my product and if you would like to give them a chance- I would make sure they have your product in stock before paying for it. It seems there may be a problem with this and the customer service 1) not answering emails and 2) only have an answering machine with their number. :)
I ordered pure caps pure lean supplements for weight loss and Nutri Essential have helped tremendously. I like how pure encapsulation includes all of the ingredients recommended for weight loss such as chromium all in one pill. Good thing is that it doesn't have caffeine in it. Douglas lab, metagenics and Unda also have their best products. Thank you Nutriessential and team.