Overnight Prints

The cards arrived before the expected date, which was nice because I was about to head out of town and wanted to see them before I left.
The cards are high quality, average business cards. The gloss was even and the cards look nice.
The price was excellent. I ordered 50 business cards each for an office of 7 people and the price came out to $75, which is something we could pull off even though we're nearing the end of our fiscal year.
Even though the price was good, it reflected the quality a bit. Some of the cards were cut off center, making it so that one edge had a large white space while the other edge had none.
One thing that I was not so stoked about was the fact that the font came out smaller than expected. I uploaded my own design and previewed the way the business cards would look before I ordered them, and Overnight Prints looked nice and large enough to be legible to anyone. When I received the cards, however, the font was significantly smaller for some reason and barely legible. I don't know why this happened, but I hope if I order from Overnight Prints in the future, this will not happen again.

There is nothing overnight about overnight prints. Customer service is terrible and Overnight Prints do not ship in a timely matter in a business where having your materials is crucial i would not count on them. I paid for expedited shipping which said my prints would arrive BY 4/23. What does that mean to you? To me it means that they might arrive earlier or definitely by the date. THEY DID NOT ARRIVE UNTIL 4/25 rendering the prints useless as my event passed. All week I checked the site which on 4/18 said that my items had shipped but I could not access any tracking information. I tried not to sweat it... they weren't coming from that far away. When i contacted customer service, although the representative was nice, they refused to refund me and only offered 2.05 cents refund bc "it is says this is estimated". THAT IS NOT HOW THIS WORKS. I selected the shipping dates based on the dates they provided and the item DID NOT ARRIVE. Now in a dispute with the company.DO BETTER. Even the name of the company is misleading. OVERNIGHT means "passed the night that you need them". GOOD LUCK IF YOU ARE PLANNING ON USING THEM AND GIVE YOURSELF A LARGE CUSHION FOR DELIVERY.

I placed an order with Overnight Prints 9 days before a very important trade show and paid an additional $180 in shipping to make sure the order would arrive one day before the show. The day before the order should arrive I saw the estimated delivery date was still on time, but it showed my order as still in production. I reached out to see what was going on and was told it was there mistake and Overnight Prints would make sure to get the order pushed through now and that I would be compensated. But the email said nothing about when I would receive. I tried to find a way to call them but no phone number is listed on their site. After sending 4 emails trying to find out when I would get my order, with no reply, I was able to find a phone number at the bottom of the first email I got *******000). When I talked to customer service they said not only could they not tell me when my items would arrive, as the tracking number had not been produced yet, at most they would only refund my shipping. They didnt seem to care that these will likely arrive after the event, when they are no longer needed, nor the fact that they are leaving one of their customers without anything for a very important trade show. There company website Overnight Prints stands alone in the industry when it comes to delivery. And After all, "overnight" is in our name, so it should probably be in our business plan!, they also say not to be fooled by other companies, I guess you shouldnt be fooled by them either. Luckily a local company MinuteMan Press was able to come to my rescue. I will NEVER use Overnight Prints again and I will share my experience with everyone I know. Print locally people! Not only will you save a ton in shipping but you can talk to a real person, go by the store, and have your stuff on time. I would NOT recommend this company.

I ordered business cards for a specific event. I will say in their defence that Overnight Prints contacted me to say the image would be poor. I redid the work using their programme and was advised this had passed quality. As a result delivery was delayed by a day ~ no problem. I had paid for specific delivery so it was still guaranteed to be with me by 23rd November. This being particulary important as only ordered for an event on 25th November.
23rd Nov ~ no delivery. They had been quick in responding so thought no problem just email them. Emailed, Facebook message and Twitter ~ no reply. Having worked in consumer law I should have checked this prior to purchase but have never had problems with other printers so didn't on this occasion. Of course this was a big mistake.
This company have appaling customer service and charge for services they simply do not provide. Of course as I don't have the product I cannot comment on quality. I will be requesting a full refund and will raise a chargeback claim via my bank.
As a company you should be ashamed of how you carry out your business. At some point the time will come where a business that could have thrived will no longer be used ~ the sooner that day comes the better. Absolute disgrace!
Thank goodness the rest of us run teputible businesses!

Experience was really terrible. Overnight Prints use GLS as their shipper, but neither Overnight Prints nor GLS notified me that they were having trouble delivering these because of the gated entrance to our community. I only found out after getting concerned and checking the tracking. After making some frantic phone calls on a Friday night, GLS informed me that they were sending the cards back to the company unless they received authorization from Overnight Prints. Overnight Prints' customer service (which is in the Philippines because I asked where they were located due to somewhat of a language barrier) told me they were unable to do that. What?!! I literally had GLS on my cell and OP's customer service on a landline trying to get them to talk to each other on speaker to resolve. After Op's customer service hung up on me-yes, you read that correctly, I again had to spend a Saturday morning and Monday morning trying to resolve. And after I finally got them, some of the cards were smudged and the edges were cut inconsistently so that white showed on some of the edges. One of the worst experiences I've ever had dealing with a company.

I tried to speak to an agent about a refund for my order because it did not arrive in the time promised. Overnight Prints proceeded to tell me that delivery isn't guaranteed, which I find odd considering that the website is full of advertising saying that it is. I paid over $350 for shipping to get time sensitive material that, by the time it was delivered, was useless to me. The customer service rep told me that they could only refund the shipping difference, which, to me, does not right the situation. I expected a full refund. Not only was there false advertising in this situation but a lack of consideration in validating my complaint. I now have no trust in Overnight Prints for future orders, especially since there seems to be no accountability for the claims made on the site. I had to go to another source and pay $1200 to get these items printed, which I could have just done in the first place. I chose OP because I had been pleased in the past and thought my order would be in my hands as promised. The quality was fine, so I would say if time is your biggest factor, (ironically) stay way form "Overnight" Prints

I ordered some business cards from this company as a test, to see how the design looked, as well as to assess the quality of the print shop. The first big frustration was that the cards didn't even ship for two weeks. I understand that the "estimated" delivery date that was provided to me when I ordered is not official and subject to change, but not shipping until a week after my "estimated" delivery date is unacceptable.

The second, and largest frustration, was that once I received the prints, the quality was horrendous. The back side of the card is shifted over so far that the white part of the card stock Overnight Prints print the cards on is included in the cut of my cards (see picture). There was no white in my design, and the design was supposed to be centered. It baffles me how an error like this can occur.

I don't usually leave reviews like this, but there was almost nothing about this experience that turned out well, and that is something I wish I would've known before submitting my order. It looks like about half of the people who use this business get great results, unfortunately I was part of the other half.

I've been a customer for many years and I'm highly disappointed at how Overnight Prints handled my most recent order! I am so upset! I've been doing business with them for many years. I can't believe what happened with my most recent order and how they've handled it more importantly! I have called in 3 times to speak to a rep and just for off the phone with a rep who refused to put a manager on the phone because it was after hours (even though they had me on hold To go speak to someone about whatever they had questions about). They cancelled my order! Which I didn't request. I placed my order on 3/23/17, it was suppose to arrive by 4/12/17 for an important event I was attending 4/13/17. I got an email from Overnight on 4/11/17 saying my order was shipped, when I called I was told the Machine broke down and it had to be cut elsewhere, but that they will call Arizona the next morning and find out if my cards were in fact ready and shipped so I can get them for the next day. I followed up the next afternoon and the rep said he hadn't called and would get back to me. I asked for a full refund for the inconvenience and he said he could only refund the shipping and give a credit for the next order. I had to go at the time and said I would accept that but would call back to speak to a manger at a later time. I got a call 2 days later saying they could overnight my order because I needed it. It was now the day after my important event so I didn't bother calling back and figured I'd just receive the cards... a week later (today) I decide to call again and had a rep who I explained I hadn't received my card and wondered if I could get a full refund for the inconvenience. She was quiet for a while and place me on hold. Came back and explained my order was canceled and I will receive a rebate in 5-7 business days! I didn't request for my order to be cancelled! I asked for a manager and after placing me on HOLD for the 3rd time (it was a 15 minute phone call... that just made matters worst!) she said no manage was available because it was afterhours! I'm livid. I've been doing business with your company for years and I don't know what is going on, but this is unexusable behavior! My order hasn't arrived a week after it was suppose to, I call to inquire and my order is canceled and can't be reversed! What am I suppose to do with that?!?!?!

I did receive the cards and I'm not happy with them at all. Yet you sent me an email saying the words were to far to the cut off area and Overnight Prints needed to be corrected , so my wife replied to correct the problem. To my knowledge your company was making the cards and you should have corrected the problems yourselves and moved the lettering over to where they were not printed at the edge of the cards. Further more , the cards are small, the letters of the words are right on the edge of the cards and you dang near have to use glasses to see the writing. As a card making business I was expecting a better made product !! No, I'm not happy and will have others made from another company. I am a mechanic and no matter what vehicle I service, I do quality work and expect quality work when I'm paying for something . Your logo is over night prints , and it took almost two weeks to receive the cards that I'm not happy with. Now I have two boxes of cards that will not be used and trashed , and a loss of right at $40.00 dollars . Truly I was expecting a better made product from a professional company ..

Your website makes it very unclear as to what will actually appear on the invitation. In one step it says to carry your image to the bleed line as to not get a white border, when you do this it cuts off part of your image. Then in the next step it tells you to stay within the red safe zone and low and behold you end up with an ugly white border. When you call customer service for technical support Overnight Prints have absolutely no idea what will actually happen and are unable to even understand what you are asking them in the perimeters of the order (even when they are viewing it online with you). At your final viewing they tell you that the border will not appear because the white will be cut off, but looking now at the order at the receipt after of course I have paid for it, what does it show that the postcard, will, of course, come with very unwanted ugly white border. Even after I asked them specifically about it on the phone. I will wait until this invitation comes in the mail if it does indeed have the white border I will bet returning it to your company. I was given the name of your service through a friend and this is the first time for me to use you. However, it may just be the last time based on this one encounter.

I have been ordering from OP for years now, most recently their booklets. I paid extra for 100 lb. paper, as I have in previous orders, and I paid for expedited shipping so it would be here in time for an event. The product I received was NOT printed on 100 lb paper, but something far cheaper and inferior. For the last two weeks, I have been sending images, as requested by their customer service dept. I have sent all angles, multiple pieces, side-by-side with the previous order, etc. Today Overnight Prints told me that I have to mail them 3 samples so they can see them in person! Not only do I not have TIME for this, but they refused to give me a pre-paid shipping label and said it would be a "minor cost" on my part. Excuse me, but I shouldn't have to spend more time and money to get THEIR mistake handled, especially after a two week run-around. They were fully aware of the problem weeks ago and decided today that I have to send them in. They refuse to re-print or refund these and are therefore going to lose my future business. I am shocked that a company would choose to treat any customer like this, especially on that has been with them for years... They have only offered empty apologies and have cost me more inconveniences, and my small business MORE MONEY! Bottom line: what I got is not what I paid for and I shouldn't have to jump through hoops for weeks on end and spend more money to get what I ordered.

Not overnight, not great quality
It seems like when you order from a company called OVERNIGHT prints and then pay for expedited shipping, said item would arrive overnight. However, that was not my experience with Overnight Prints.

First, I got a message that my order was delayed. I spent all day emailing, using chat and even Twitter to find out how long it was delayed so I could figure out if I needed to make alternate arrangements. I got no answer until an automated message in the middle of the night that my order had shipped.

When it arrived, the cards I ordered did not have the envelopes I ordered, so Overnight Prints were essentially useless.

I was promised new envelopes would be shipped. It's been a full week since I placed my order and I'm still waiting.

Customer service is only willing to refund shipping, even though the entire order is useless when it's this late and has no@#$ envelopes. I'm astounded at what a poor experience this was, I will never use this company again and will loudly advise everyone I encounter against it. What an absolutely terrible experience.

NOPE NOPE NOPE. I used Overnight Prints for years and had no problem. I ordered LOTS from them. I'm finished with Overnight Prints. Overnight Prints insisted the order was delivered to me, sent me a link for a photo which said someone signed for it. Wherever they delivered it it was NOT in my building or with my neighbors. There are 300 units here. I earlier sent them a worried message on their site that had the we'll get right back to you on it. I never heard anything. I waited on the phone listening to music. I then got someone on chat and was told after they gave me the link to the photo that ONP is not liable for deliveries. In nearly 40 years of buying printing I have NEVER not gotten my printing. OR be told there was no REFUND. Or not sense the slightest concern or professional concern that I THEW MY MONEY AWAY on an order they said I cannot get refunded since they are not liable. I'm writing it off as a tax write off. If they check they can see I bought a lot from them over the past few years. BE FOREWARNED... off to GotPrint or VistaPrint I go. You better have REAL "disposable income" to order from them.

We had used this company a few times for bookmarks. Their uploading program is crap and not suited for the purpose, but following THEIR guidelines for images forces the buyer to have to pay for a review before printing. In said review, Overnight Prints kick back all of your order and show you a preview with nice, even four sided white border warning you that the bleed will cause these white borders. They looked amazing, so why not have them?
When I put that on the approval, the FOUR SIDES OF EQUAL SIZING they printed the order.
What did I get?
One set had a thick white line along the top (on a black background). Where are the other three lines?
The next set has two white lines that weren't remotely close to being the same size.
OCD. OCD. OCD.
All of the sets were poorly printed like this. The glossy finish one some didn't match the glossy finish on another. They weren't cut the same size, which is strange considering they use a die to cut them.
Their customer service is the worst I have had the displeasure of having to deal with and as a result, and getting the big F-U from their customer support, I have disputed the charges. They can have their bookmarks back and shove them up their asses for all I care.
This author and publishing company will make sure that ALL indie authors looking for reasonably priced swag stay as far away from overnightprints.com as possible.

I had a pretty terrible experience with this company probably six or more years ago. Decided to give them another chance since it's been a while and I figure that things change.

For reference, I ordered 250 bookmarks from them initially. Overnight Prints turned out perfectly. No complaints. Fast forward a few months and my company decided to try using them for their biz cards. Three attempts at an order of 2,000+ cards and not once did they turn out correctly. Printing quality aside, they also never managed to get the spot gloss right-side up despite us double- and triple-checking our files to make sure the orientation was correct. Cropping was also all over the place, and in some cases we got spot gloss from someone else's order entirely. We got our money back but we wasted a bunch of time.

So, I placed a small bizcard order with them just to try them out again in the hopes that I'd actually get something decent. What I ended up with was 125 cards with some of the sloppiest, most misaligned gloss I've ever seen in my life, which is especially disappointing given how impressed I was with my bookmarks. The effect I was going for was essentially negated. I'll be able to stick these in shipments, I guess, but I won't be handing them out for networking purposes.

Give em a try if you're desperate, I guess, but realize that it's kind of a crapshoot as to whether they're going to get your stuff right and get it on time. That BS $1.00 charge to get a human to actually look at your files should have been the biggest red flag, but I chose to ignore it. I get stuff printed elsewhere all the time and I've never had so much trouble getting good quality as I have from Overnight Prints.

Later, guys. I doubt I'll be coming back.

BE CAREFUL! Overnight Prints will double charge you and then lie to your credit card company.

Our company had a good experience with Overnight Prints the first time we ordered from them. Recently we placed another order, but never got a confirmation and the order did not show up in our account. We used the chat--when he couldn't find the order, we tried calling and talking with another representative. She couldn't find the order either, so I placed the order again, and everything went as expected... until we were charged twice for the same order.

90 minutes after we tried to again place the order, TWO charges showed up on the credit card. There was still only ONE order in our account, however. Since the woman had promised she would make sure we would not be charged for 2 orders and to email her right away if there were problems, I immediately sent her the information using the email address she gave me. After several days, she responded that we had actually placed 2 separate orders for exactly the same job. We said we only wanted ONE. 3 days later, ONE order showed up, but the double charge did not go away.

We contacted Overnight Prints twice more, but they kept insisting we had placed 2 orders and refused to reverse the 2nd charge. When we disputed it with the credit card company, Overnight Prints attempted to prove they had delivered two orders by providing two different tracking numbers. When the credit card company looked further, they found one of the numbers was "not a valid tracking number."

While there are 2 charges on the credit card, our Overnight Prints account still shows just one order…. I wonder how many other companies are being double-billed without realizing this is happening?

I ordered business cards through overnightprints.com, because I needed them fast, and I hoped Overnight Prints would do the job sufficiently. It was not clear to me that I needed to select any particular option in order to receive the prints quickly, but apparently you do, since it took about 2 weeks to receive the cards! Not only was it slow, but I opened the envelope my cards were unceremoniously stuffed into, and they were poorly printed. I have a graphic design background, so I know I set up my bleeds correctly, but the cards almost all had a white edge (it was supposed to be blue). It looked like the whole thing was printed too high and the color got cut off on the bottom. Also, the edges had a strange orange tint, and some were damaged because of the poor packaging. I was very disappointed, and I want to warn others that the quality may not be up to par. Also, I feel that the name of the company is quite misleading--it is NOT overnight, or even necessarily within a week. I didn't get around to calling the company until after the 30 day deadline (which also was not obvious on the site) so I cannot receive a reprint, or repayment. So, I hope you have better luck, but watch out.

I ordered 250 business cards on 3/29, and paid $20 to have it on 4/9. It is now 4/20 and I still don't have my order nor has it been shipped out. I had used their UV tool to create my business card, somehow that was misaligned, and the ten minutes I took to fix it pushed my order THREE DAYS from the original expected delivery. So it doesnt ship out on 4/9, it doesn't doesn't ship out on 3/12 so I message these people for a FOURTH time regarding my order on 3/14 asking like? Where is it. Overnight Prints tell me they would expedite my order and it will be here by 4/19. Today is 4/20 and the order has not shipped out. I am speaking to someone currently about a refund and they say they can only "refund the shipping since it is an 'estimated' delivery date". How do you underestimate by almost two full weeks? For ONLY 250 CARDS. Anyways they keep telling me "we can only refund you partially for the shipping and still send you your order" I don't want my order, I want a full refund. I feel bad for the customer service reps because they are not given the tools they need to help customers out. They are used as a barrier between customer and management so that it's not management getting their a** chewed. Absolutely terrible company I do not recommend them to anyone.

I submitted cards to print December 31st. I wasn't really expecting overnight service, but still... On January 4th I removed the hold from my order... January 11th, my order is *still* "Queued for printing"... What on earth...?
So, here's the transcript from Jan 11:

OVP: Hello

Me: Hello OVP, My order was created December 31st, and is *still* "Queued for Printing". What is the holdup?

OVP: Please provide the order number

Me: 9263...

OVP: Thank you, moment please
OVP: In the reviewing I see the order was put on hold (and you asked to print the order as is) for this reason it wasn't sent to production the same time
And as I see It should be printed soon

Me: "Soon" - how "soon"? Today?
Me: I removed the hold on Jan 4.

OVP: Unfortunately I don't have additional information this moment.
As we work offset from our production staff and are not located in the same facility so we are at the mercy as to what info Overnight Prints can provide to us.
OVP: The order status will change. Any other information I can help you with?

Me: I'm afraid not. Thank you for the information.

OVP: Have a good day!

Others have had good experiences, allegedly, but perhaps mine was too small for their trouble, I don't know. All I know that I had already called twice the week of Jan 4 to know what was going on.

I purchased heart shaped cookies (which we did like once we received them). However I ordered with BITGIT on Thursday Feb 7th, expecting to receive the order Friday Feb 8th, or at the latest on Monday Feb 11th. These were going to be for a V-day promotion at our store that week.

I am pretty disappointed that I paid a ton extra to get fast production and shipping. Instead of receiving by Friday (or even Monday), the order didn't even ship out until Monday. We did have bad weather Tues/Weds so that messed up delivery, which isn't on you... but why did I pay so much extra for BITGIT? Not only did the products not get delivered the next day like it was supposed to, but it didn't even get delivered the following Monday!

When I contacted customer service about this, I received a reply saying it wasn't their fault due to weather in the delivery area and therefore could do nothing (again - that is understandable, however the order was supposed to be delivered Friday and didn't ship out until Monday, which is not a weather delivery reason). I replied back to the customer service agent and after a week have not had another response (very disappointing).

This is now the 2nd time I have placed an order for our business (the first was for an approximate 4x6 inch flyer a couple years ago) that did not get shipped or delivered even close to when it was supposed to after expediting shipping in both cases. I will probably not order any longer since it seems clear that paying extra doesn't actually get you the product any faster.

The page where you would create a bookmark is not user friendly. For example, if you wanted the first word in your sentence bolded, you had to create a text box. Then you would have to create a totally separate box for the rest of the sentence in that line. Then another text box for the rest of the paragraph! First, there is absolutely no way to line up your boxes to insure that your sentence is on a straight line and second, that is entirely too much work for just a couple of lines!! That is just one example of how this creation page is not user friendly. In addition, you don't find all of this out until you're well into your project, thereby wasting a lot of time. It is also very hard to figure out how to use their template as an overlay to make sure that you are within the border lines. I was able to download it just fine, however, for the life of me I couldn't figure out how to delete the layer showing the lines. In the end, I just kept dragging it over my design to make sure my creation was within all the lines. The finished product turned out beautifully and I would use them again.

If your order is done right; overnightprints is great. If its not done right; good luck with that.

I order one set of 500 cards a year ago to test them out. Overnight Prints came out great. This time I ordered more for my company with two sets of 500 for two people that work for me, and one set of 1000. The two sets of 500 came out great; the set of 1000 was cropped every way wrong. It was so horrible, I don't know how the cards made it out the door without someone noticing. The top 1/4 of the card or the left 1/4 of the card were literally cut off across all 1,000 cards (but not in a consistent way).

Mistakes happen with even the best companies, so I figured I'd give them the benefit of the doubt. I called them up and let them know my situation within 30 minutes of receiving the cards. They told me to send photos of the cards being wrong; I sent photos of over 100 cards and a screenshot of the whole box where you could tell from the edge that something was cut to the edge (which should have been 1/8" in). This was sent over at about 1-2pm EST. In my email I indicated that I had a business trip coming up about 10 days later that I really needed the cards from. Over a day later at 10 am EST; I finally called the company after not getting any response.

I talked with a lady who was nice that eventually said she'd re-queue my cards for printing. A few hours later I got an email saying my cards had been requeued and I would be notified of a shipping date soon.

A couple of days later, I hadn't heard anything new; so I opened up chat on the website to see the status / expected delivery of my cards. I was told they were another 11 days out; which at this point was several days after my business trip.

I complained to the CSR on chat and told him I was unlikely to order from their company again. He immediately ended the chat. Clearly customer service is not their thing.

One of the reasons why I had considered them is because some websites showed them with really high reviews. As far as I can tell; the only places where you can actually leave reviews show them as 2-3 stars at best. The rest of the sites seem to have fake reviews or cherry picked reviews. Buyers be ware.

Overnight Prints don't care about customer service or quality. I've been doing business with them for over 10 years and always received perfect product. These days the product is awful. My latest business card order had issues with smeared corners and spot UV not being anywhere close to being aligned. I contacted customer support and they offered to reprint the order but would NOT prioritize the shipping. I waited about 10 days to receive the order AGAIN and to my dismay the order was EXACTLY the same. They didn't even try. When I contacted customer service again, I honestly wanted to work with them. I really wanted them to get to the bottom of the quality issue, but Sergey (The only dude you can talk to about customer service issues) pretty much told me to get lost. He didn't want to investigate. He said that they would NOT reprint the order again, wanted me to SHIP the defective cards back to them before they'd issue a refund. I actually didn't care about the money, I really wanted a quality product, but they just don't care at all to make things right!

(The photo has been blurred to protect my customers privacy)

I am a designer. I designed and then ordered these Christmas cards through overnightprints.com for a customer. These cards were ordered in the middle of November and delivery paid to make sure my customer gets the cards back by Thanksgiving so Overnight Prints can prepare and mail them out for December.

When I received the cards they came RED TONED in color. Their faces looked SUNBURNED! Obviously an error in printing because the whole card is red in color.

As you can see from the photo (the center stack is from Overnightprints.com) the other photos left and right of the center stack I printed from my own ink printer and toner color printer (that should have been to true color).

Long story short DO NOT SHOP with Overnightprints.com. They took a long time to respond back and when they did they said that I could either...

1. Keep the bad prints and they would give me a discount on future orders (First, why would I want the bad prints? My customer can not mail them out. Second, what makes them think I want to use them again even with a discount?)

Or

2. They would reprint them BUT I would not get them back until middle to late December (which defeats the purpose of sending out Christmas Cards).

No offer to reprint and overnight them for speed. No offer to refund. Nothing satisfactory.

POOR CUSTOMER SERVICE!

I had a terrible experience placing this order. It appears that we are no longer able to order greeting cards that have a matte inside. We've been able to do this in the past, but the last orders we've received, the inside was glossy so we could not write in them. What's the point of greeting cards that you can't write a message in?? I've had 2 people at Overnight Prints tell me it's not possible to guarantee that the inside will come in matte paper and that I couldn't choose to have both the inside and outside of the greeting cards in matte paper. I've enjoyed working with OP for years now, but this is a big problem for my department. Unfortunately, until this issue is resolved, I will have to use another printing company--which I do not want to do.

Also, after waiting an hour on the phone for a customer service person, I finally reached someone. When I tried placing an order with him, a glitch in my account wouldn't let me proceed, so he said he'd contact your IT department and call me back. I didn't hear back from him so went back to your chat. The agent in your chat was able to resolve the glitch in a matter of seconds.

The custom design postcards I made came out very nice. I appreciated the price and the quantity overage without having to pay extra. The only reason this did not get a 5-star rating is because your tracking system is terrible. I liked how it showed the progression of my order, but it kept saying "shipping" for a week even though it said the ETA was within a few days. No contact from your company. I had to reach out and ask if my order was delivered and it was delivered and logged 5 days previous. Nothing was changed online and no email to say it was ready. That is just disappointing. Also, going to pick the item up in Las Vegas, there was no signage anywhere of the company. I missed it a few times before I was able to find the right door.

P.S. On Google maps, it still shows your address on S. Las Vegas Blvd with terrible reviews. As I was tracking my order and read the reviews, I had really doubted my choice in going with your company. I was just glad the postcards came out nice or this review would have been similar to a lot of the ones on Google.

I placed an order with this business on 11/12/14 and paid for an expedited shipment to arrive on 11/19. Overnight Prints e-mailed on 11/14, telling me that there was an error in the printing process which warranted a reprint... great quality is important to them, yet they never mentioned an delays in the delivery schedule. On 11/19, I had not received them by the early afternoon, so I both e-mailed and called to explain that I specifically paid for the expedited delivery to arrive on 11/19 based on the fact that I have a networking event the evening of 11/20 in which I need the business cards. The customer service rep with whom I spoke told me, after getting approval from a manager, that my order would be overnighted to arrive on 11/20.

I never received the order by late afternoon on 11/20, and instead got an e-mail with my tracking number, which showed my package would not arrive until 11/24. I called to inquire further: Am I now to understand that this order not only was not overnighted as promised, but that your reps out and out lie to customers? Had I known there was no way that this order would arrive in time for my event tonight, I would not have paid the expedited shipping fee.

While it only amounted to $5-$6 extra for the expedited shipping, I ask if they can at the very least refund this amount as a reasonable customer service gesture. There response was no, but we can send you a free shipping return label if you would like to send the order back and get a full refund. The string of events certainly left me at a loss. No offer of any kind refund or 30% off your next order, etc.; there seemed to be some many opportunities for simple customer service gesture to build loyalty and to bring me back again.

I am hoping that at least the product ordered turns out well.

We were excited at first by the name "overnight prints" and the advertisement of such a great price! WOW! But after spending all that time designing from a template, being frustrated with lack of control, comforting ourselves that it's a good price, and we'll have it tomorrow, we just need to get something started... we proceed to check out to find that it's over 35.00 for overnight! We chose the cheapest shipping rate, which means we don't receive it for 10 days. Who knows, we may get our permanent business cards before those arrive! Meanwhile, we'll have to print out own somehow to last until we get something official. We will be looking for something that gives us a little more control of the final product. But this will work temporarily if it comes before our official ones do. Otherwise, I guess we'll have 500 business cards as a back up for if we ever run out of the official ones. This was really just meant to be a quick starter pack for us to get our name out there ASAP, so we are a bit disappointed, but didn't have time to shop around.

Here is a transcript of a chat I just had --
Chris: Hello
Chris: We have not heard from you for some time. Do you wish to continue to chat?
Ian: I am following up an order
Ian: 848846017
Ian: I don't know why it's taking so long to receive this order?
Ian: I have not heard anything form you
Chris: checking
Chris: I'll contact our manager to clarify the situation with your order and we'll ship out it asap
Chris: We can proceed with compensation for the delay once the order is received
Ian: what does that mean
Chris: That means the order is too long in production and we need to clarify why it wasn't shipped yet
Ian: okay
Ian: I just want to know when I can anticipate delivery of the order
Chris: Unfortunately we cannot provide a new estimated delivery date for this moment. We need to get an update from our production staff at fist.
You'll get a notification email once the order is shipped with tracking
Ian: I've been waiting for that email since 5/29
Ian: My level of confidence that I will receive such an email is very low
Chris: Unfortunately I cannot proceed with a resolution right now without any updates
Ian: so is someone going to reach out to give me an update once you've acquired the clarity you need?
Chris: if the notification email will not be received this week you can contact us via email/ chat
Ian: That level of customer service is totally lacking
Ian: You've had an order in your system for nearly a month
Ian: When I ask if someone is going to contact me for an update I assume that I'm lobbing in a softball to you - that of course someone will reach out - but, no.
Ian: If I don't get an automatically generated email in another week -- I must then follow up? Are you kidding me? Who is taking ownership, who in your organization cares enough to actually see this issue through
Ian: I'm very disappointed!
Chris: Have a nice day!

I've been a customer for several years and really never ran across any issues. If so, I would either be notified with order placed on hold or Overnight Prints would work diligently to solve the issue. I placed an order back in May and when client received products Overnight Prints we're blurry. I was out of the country when I was informed that product was unsatisfactory and had little to no way of handling business. When I finally was able to communicate via email both reps were more concerned about informing me that Overnight doesn't offer refunds than providing me a resolution. I wasn't concerned about refund I just wanted quality products to provide to client. After communicating with 2 different reps which took over 24 hrs to respond to each email and emailing the defect products I still didn't get a resolution. I decided to call and rep told me that she saw that the original images were blurry and she could see the problem. My question, if you see that an image is blurry shouldn't you have placed on hold? Anyways the 3 rep was nice enough to value my business and stated she would reorder products with the updated images that were loaded. When I received the new product I received 100 of the correct products and 25 of the same old blurry products that I already had received. Not satisfied with the way this was handled and not to mention client had to wait almost a month for products and was still short 25 count of the corrected products.