Paint Your Life

I had an idea to give my wife an oil painting as a Christmas gift. It was of one our wedding photos (we just got married this year). Paint Your Life looked like a great company to go through. I placed the order on 11/07. Everything seemed to be going fine and the painting looked good. I made the final payment on 11/15 and Paint Your Life gave me an estimated delivery date of 11/23. I was really pleased. Thanksgiving came and went, it was one week after the estimated delivery date and I still did not get an update. At this time, I know that the supply chain was having troubles so I was understanding. I spoke with customer service and they told me that they would talk to the logistics team. Another week goes by and I still haven't heard anything about my order. I have to reach out again on 12/08 regarding the status. I was told the same thing as before; they will contact the logistics team and "shipping procedures should begin very soon." To their credit, they did offer me a partial refund. Christmas comes and goes, I had to do some traveling so I was hoping that it would arrive when I returned from my trip. No painting, no update. I have to reach out a third time on 12/30 and was told the same thing; the logistics department will be contacted. Did they take my money and run? I had to talk myself out of the idea that this company was a scam. Once I made final payment, I stopped receiving updates from the company. It was up to me to constantly reach out only to be told the same thing. 4 days later on 01/03, I finally get an update that the artist was unable to ship out my portrait. I was supposed to replace the order picking a new artist. I should have known better and asked for a full refund. I go through the process again of placing an order. Estimated delivery date is 01/15. Of course I don't get it until 01/21. The painting was fine. I would have preferred the original. It's hard for me to enjoy the painting because of the company's incompetence that stole the moment away from my wife and me as she opened it on Christmas. Instead, I didn't get it until almost two months after the estimated delivery. I am pretty understanding but I couldn't help but get frustrated when weeks would pass by without any sort of update. I don't know why it took over a month and half to figure out a solution, especially considering I brought this to their attention multiple times. This is a poor reflection on the company and there is no way I would recommend them.

The artist did an amazing job with creating a beautiful picture for our family. 10/10 definitely recommend!

Poor customer service. No live customer service to help. Mine painting stuck in China for about a week

Was more than pleased to receive the painting of our sweet dog that recently passed. Paint Your Life did a great job with editing items from original picture to make it as we wanted it.

I was in tears. Very well painted. Paint Your Life put the three pictures I sent and made it into one which surprised me.

My girlfriend cried when she got her painting. To see her, her 5 siblings and their parents all together was so overwhelming. The details in it. The artist I picked did an outstanding job.

My dad absolutely loved the painting and cried happy tears. The moment he opened the present he got so emotional, I will never forget his reaction. Thank you guys so much for creating such a special gift for my father!

I was so happy with the painting I purchased for my husband birthday. He said he loved his gift and it was the best gift he ever received! I wanted this to be special for him because he lost his dad last year on his birthday/Valentines Day and that exactly what it was to him very special. Thank you so much!

Service was a top notch and the painting came out even better! I am definitely recommending you guys to my friends and family!

The oil painting was more beautiful and lifelike than I could have imagined. Thank you so much for making a beautiful picture come to life in a piece of artwork than can be enjoyed and passed down to future generations. Just beautiful!

I ordered late but my portrait arrived in time for Valentines Day. I'm very happy with my purchase.

Paint Your Life advertise that you can send them photos of people now past. They advertise these large paintings with beautiful frames being unpackaged. It is a lie. I started my order on November 10 and it took three months to complete. First because they would not sell me a large canvas like they show on their website. Secondly because they no longer sell anything except the smallest frames; yet the continue to advertise and list prices as if they do.

Multiple email and phone calls resulted in no honesty from these people. If they had just come out and said "We don't sell those sizes of paintings and frames anymore" I could have moved on. After 60 days your money is their money even if you have nothing to show for it. You are expected to know their jobs better than they themselves do and act accordingly.

Phone calls are outsourced to a call center out-side of the U.S. The people answering are nice, respectful and do a great job at making think there is no problem. At the end of the phone call, you feel better and NOTHING has changed.

I finally received my painting in a tube. I did not get what I paid for and am unable to easily find a company that will frame original artwork for less than a few hundred dollars. I cannot hang my painting; it is in a closet. They advertise large frame and list prices but they do not sell them. You CANNOT buy what they advertise!

In fairness the artiest did a wonderful job. It is the lies of the company that prompted me to report them to the BB and every online site I can and will find both private and governmental in nature. Don't let these people steal from you.

My mom lost her mom, dad, and brother. This painting gave her a since hope. It made her feel as if Paint Your Life were right there with her. Not only did she cry, but the house and Facebook cried as well. Thank you so much for this wonderful gift.

I appreciate this picture, my boyfriend was recently killed and I got 2 paintings from paint my life! I'm very happy with them both. I can see myself buying more.

This was a gift to my mother of her late parents. She cried for 20 minutes after opening it and said it was the most beautiful thing she has seen.

It's unfortunate that Paint Your Life pretend these are actually hand painted. They print the image on canvas then have an "artist" add a few strokes to make it appear authentic. I believe in transparency, so should you.

I was so excited that I forgot to record my boyfriend, but the moment he saw the painting he started crying, both tears of joy and sadness, but most of joy. He loves the painting, and I am very grateful for the company and the artist for making this special gift possible and unremarkable.

Thank you so much!

Experience with the process and artist was great. Everything happened fast and painless and the end product was amazing.

So easy working with the artist and Paint Your Life tailored my painting exactly like I wanted it

Literally couldn't have done a better job on my portrait! My mom cried!

If you speak English with questions? Good luck! Call center help with language barrier.

Some of the bad reviews I see pics that look horrible!

My painting was absolutely beautiful. It was so breathtaking and the person I gave it to loves it so much. I couldn't have asked for a better painting. It exceeded my expectations for sure.!

The company and artists were all great to work with and really easy. Their system is dialed in and great customer service.

While the price may have been steep and out of my budget, the painting came out so so so realistic! I can't wait to surprise my husband!

My bedspread is an elliptical illusion bedspread and everyone thinks is freaky to the senses.

I have ordered a lot this Christmas and each time I'm blown away with how amazing everything comes out

Artist did a phenomenal job, very happy with our painting!

Great work. Quick turnaround. I can't wait to gift it!

From start to finish everything was easy. When I asked for changes Paint Your Life did them. Both pictures came out great

Im amazed at the talent! Paint Your Life brought a passed away loved one back to life for me! I am forever grateful!