50 customer reviews of popfitclothing.com
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Pop Fit Rating
Based on 50 reviews from Pop Fit customers, company has accumulated an average rating of 3 stars, indicating that majority of customers are satisfied with its service.
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My first impression: the tights felt a little thin in my hand. This worried me that they wouldn't be opaque but they were! One thing I can't say is how long they will last. But at this price, I can afford to buy 5 of these tights at the price on ONE Fabletics or Nike set.
The crotch has a little space or gap on some of the pant length tights. I think that has more to do with my height rather the construction of the clothing. I know this bc when I tried on the crop tights, the weird gap was not there.
I LOVE the colors. I usually just buy black so this was a step up for me. The price helped me branch out more.
The elastic at the top was just right. Not too tight or worse, too loose.
All of the tights had deep pockets on each side (YAY), although none of them had any closure at the top (BOO).
One of my tights had a light vinegar smell. None of the other leggings had that and I think it will disappear with one wash. No big deal.
Overall: 8 out of 10 for the affordable price, ship time, and fit. Durability to be determined :)
My leggings were only okay, but the more important reason for my low rating is their horrible one per household policy and subsequent poor customer service. The only reason my mom and I are at the same address right now is because of the pandemic. I would otherwise not have the same address. I got my leggings "free" (at $13 shipping Pop Fit definitely still take home some change) and they will not allow my mom to get them since they only allow one per household. If I had known I wouldn't have ordered to my mom's address. This is a ultimately hidden and misleading policy because now my mom can't try your leggings when she would be the one to buy more. Very disappointed. Customer service was poor at best. The leggings weren't great quality. Their shipping is high cost and very very slow, took 3 weeks to reach me. They have a predatory return policy with fees left and right. I would stay away. The leggings aren't worth even the $12.83 shipping. Also, why is uninsured half pound weight (at most) clothing $13 to ship? Why charge tax on shipping? Predatory! Stay away!
I recommend Pop Fit to all of my friends and all who have tried it, have loved it as much as I do.
I placed an order in late July and it's now mid-September. I still haven't received the products I paid (exorbitantly) for. It's been more than 35 business days (yes, I understand we are in a pandemic but this is still absurd especially since I've had other things delivered from the US at much lower shipping charges). I've contacted their customer service multiple times and they keep making up excuses - shipping takes up to 15 business days, then it takes up to 21 business days, then it takes up to 31 business days, then it's just an estimate. I asked for a refund of the shipping charges at least since this is unacceptable and they said no, I can wait for the packige (which is probably lost, let's be real) to return and THEN they'll refund me. So basically, they took $100 from me, they haven't delivered the product, they don't care and their idea is to keep my money for the 6-8 months (estimate) that it'll take for them to deliver the products to me, for the post to hold it before returning it, for the package to be delivered back to them, and for the return to be processed. Ridiculous!
Furthermore, I ordered different sizes because I'm not sure which will fit me. When I asked about the return policy (in case one of the two pairs won't fit me), I was told I can "easily" return the product for an exchange or a refund within 30 days of the order. Those 30 days have now passed more than twice over because this company is completely incompetent and I cannot return the product even if I wanted to because they also don't care one bit about their customers. I've worked in customer service and this ain't it chief.
Overall? Absolutely not worth it. Just go to your local sports equipment store and save yourself the trouble.
It's hard to explain just how comfortable these products are! The panties literally feel like u have nothing on at all! There are no panty lines because of the way Pop Fit are sewn and the material is so so comfortable! U HAVE to try them to know just what I mean! The prints are so much fun! I ordered a pair that's all different bright colors with a cheetah print! They are so cute! My husband even noticed & he never notices anything I wear! Lol Now, let's talk about the capris! They have capris for us plus size girls that u usually only see on the skinny girls! They r so comfy and sexy looking!
The quality of the leggings is poor, and the sizing is inconsistent; therefore, I cancelled after the first month-Sadly not soon enough and month 2 was already on its way. However, what bothers me most is their return policy. I returned a pair of pants that were labeled M and were quite clearly a S or perhaps even XS, I could barely get my arm in them let alone my leg! I wrote the company to tell them I would be returning them and Pop Fit said that was fine, as long as the tags were still attached and that I would have to pay return shipping. Not unusual, so I packed them up and sent them back. What they neglected to say was the cheap 'bonus gift' that they sent had to be included in the return to receive my full refund. The 'bonus item' was a cheap(I personally find them useless) drawstring promotional backpack. Yep, the kind companies give away for free and you donate to the Goodwill. When I failed to return this cheap item I was docked $10 of my refund! I know promotional items, in bulk there is no way it cost more than $0.50. When I contacted the company they told me it was in the fine print on their website and that was that.
In my eyes, this is terrible customer service.
Take this with a grain of salt if you want, but for the money there are way better tights out there from far more trustworthy companies.
Then as I'm logging in to shop this month, i get an error message "the shop owner has banned your customer account from making purchases..."
Um, excuse me!?!?!? I've spend hundreds of dollars with this company and they don't even have the decency to say "hey, we have an issue..."... wow!
So not impressed with this company and the way they handled this. I actually liked their leggings but this ordeal was incredibly rude.
The leggings I was sent were OBSCENE. I am a plus-sized woman and ordered a 2XL. They sent me leggings that were mostly sheer. There's no way I could wear that to the gym nor anywhere out of the house. They also were ill-fitting and very uncomfortable. Along with the leggings came ANOTHER cheap promotional drawstring backpack and a fabric scrap headband. I did not order nor request either of those items and put them in a bag to again donate to charity as I have no use for them.
I emailed customer service per their instructions to initiate a refund. I mailed back the leggings in their original packaging and received a refund of $17. I then got an email stating I did not return the two free gifts and therefore they charged me $9.50 PER ITEM. No where did they request those items back or of course I would have returned them. They requested the contents of my ORDER be returned. I did not order nor even expect to get 2 FREE items. I emailed my displeasure with this and received an email back basically saying too bad.
I feel this is extremely dishonest and frankly rude. Their customer service is lacking and I am disgusted and disappointed.
I would avoid this company at all costs. The product doesn't live up to their hype and their professionalism is lacking.
They run a scam; they said the leggings were free yet I was charged $20 dollars for them. They utilize a $12 s&h fee, and decided to randomly put my discounted bra as another order - charging me ANOTHER $12 fee, even though I received all three items in one package. When I contacted them about this, they gave me a lecture about not being able to get a refund, even partial, because of this *totally amazing offer*.
Well it's not amazing, and I can tell you precisely why it's a waste of money. The clothes are extremely poor quality as far as workout clothes go, and they make me itch, within a minute of putting them on. Yes, the designs are cute - but the clothes are not geared towards an average physique. Even though I measured myself using their item's measurement descriptions and my items should have fit perfectly, they were all too big or too small. The bra's inserts are quite lumpy, and one of my items came USED; the sports bra I bought came with a deodorant stain on it. Odd, since I don't use deodorant until the middle of the summer, so it couldn't have been me.
When I contacted them about this, they waited until just after the 24-48 hour response period (also conveniently putting them JUST outside of the 3 day window I had to raise any concerns of mine, after my item came), and told me that for a $6 restocking fee, and $12 s&h, I could get another size. So basically, I had to purchase another pair? No thank you!
I'm contacting my bank today, for an immediate chargeback, so that they don't get their money. I've work in customer service before, so I am usually quite patient with mistakes, whether they be in my order or financially. I can't help but feel as though this is a scam, since I came to this page from Instagram, and conveniently, their terms were not viewable on such.
DO NOT use this company - if you need a pair of cheap leggings, head over to TJ Maxx, Marshalls, etc., as they have much better quality for the same price! Even Target doesn't stoop this low for it's product quality. It's such a shame, as I'm glad to see a variety of shapes/sizes in their workout clothing - something that is most definitely missing from the market. Yet the quality is so poor, I wouldn't recommend ANYbody buy these, even if you're having a hard time finding something.
Now... the pockets. THEY ARE ACTUAL POCKETS YOU CAN PUT THINGS IN! I have a large phone with a large case... it fits. My e-reader fits. My water bottle fits. These pockets are huge but not bulky.
Also, Pop Fit ARE NOT SEE THROUGH NO MATTER HOW FAR YOU BEND OR STRETCH! Other companies claimed this but Pop Fit actually delivers on the promise.
These are good for work outs, bringing kids to the park, cleaning, going out, passing out on the couch instead of making dinner... you know. All aspects of normal day to day life.
I also have a chronic illness, endometriosis, that causes belly bloat (endo belly). And guess what... I can still wear these because they stretch and are high waisted.
These are my everyday 'go to' pants that I love.
The ONLY problem I have is I'm short so the leggings are too long on me and bunch up at the ankle. But still I've mostly bought leggings (instead of crops and shorts) because I can wear them year round. Also, if you need compression I feel the lower legs of the full length leggings have high compression. If you are worried about them being too tight then try crops or shorts first.
Very convenient for walking in the park or zoo. I can carry a water bottle, battery pack, phone, keys, and small coin purse in these pockets and the weight doesn't drag the pants down. You can use your phone GPS for tracking a walk or run and not worry about your phone falling out of these pockets.
Please seriously don't get swindled like me or buy online. Just go to a store that you can try stuff on or return it when it doesn't fit.
They were the free legging just pay s&h, which I guess they're worth the $12 shipping? I don't understand the people raving about these, if you're going to pay ~$50 for a legging spend somewhere else. They're definitely not worth that price tag, but if you need some cheap throw away ones the free promo isn't a bad deal. Their advertising is definitely sketchy and whoever runs their PR needs some training. Lots of non-professional replies to criticism/questions on their instagram page. Their ads are also a tad problematic. There is no need to bring other companies down (obv Fabletics w the 2 for 24 (which is a great deal since you're getting REAL athletic leggings, not cardboard)) to bring yourself up. Especially when you push a membership of your own during checkout. Now, I'm a Fabletics member, so you bet your butt I read those terms and conditions to make sure they weren't putting me in a membership regardless. The last thing I want is these at my door every month.
Also, they only include positive reviews (4+ stars) on their website reviews tab. With over 50 pages of customer reviews you'd think there would be a handful of lower scores. But nope, they only show the super positive reviews. When I asked about why they do that on their instagram, my comment was deleted and I was blocked. If you can't answer a simple question, something sketchy is going on somewhere behind the scenes. So many larger companies make negative reviews accessible, why doesn't PopFit? (Hint: It's because they wouldn't have a business if they did)
PS: Size inclusivity goes both ways. If your smallest size is too big on someone who's ~130lbs, you're doing something wrong. There are plenty of companies with TRUE size inclusivity and body positivity out there, go support them instead!
:)
I had gone to several places from low end to high end, looking for workout leggings. And only because I couldn't remember the name of PopFit. Tried WalMart (they're getting better), Target (not sure why), Lane Bryant, Torrid, and even Fabletics (not true to size). Ended up empty handed and needing quality workout tights. Opened Instagram and the PopFit ad was there! Hallelujah! I prayed and ordered... my last hope. Fast forward to a week later and I'm completely satisfied with my purchase! Shipping went smoothly, and was timely. Was able to track from beginning to end and then when it switched from DHL to USPS. Pop Fit provide both in the confirmation email for tracking.
Finally was able to try them on and o fell in love! I honestly forgot I had on bottoms because the fabric was soft and light... airy almost. You could forget you're wearing them. They both fit perfectly and even one pair were looser than expected! They were true to size! Most places you have to size up and I didn't. I got a 3x which is my true size and again the fit was perfect!' Couldn't have asked for better! I will definitely be ordering again!
I bought leggings and under in fine print it put me in a subscription.
After trying to cancel my subscription by contacting my bank and pop fit via email (only contact for this company) Pop Fit have charged my card two months in a row and refuse to give my money back and cancel the order TWICE.
This company is a scam and god forbid they get your card info.
I had to cancel my card, I loaded $50 on my card and in the 15 minutes I drove to the store for food and a phone (I have no phone) THEY TOOK $40! After already talking with the company once about canceling so they knew I was trying to cancel, I cancelled my subscription online and apparently it didn't work!
Be careful if you're going to purchase from this company! READ EVERYTHING AND IMMEDIATELY CANCEL CARD IF YOU START HAVING ISSUES.
Good luck! And to hell with pop fit, I've had too much bs from this.