50 customer reviews of popfitclothing.com
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Pop Fit Rating
Based on 50 reviews from Pop Fit customers, company has accumulated an average rating of 3 stars, indicating that majority of customers are satisfied with its service.
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When I got mine, I was skeptical. As a size 24 I have a hard time ordering things online and always worry about fit. These pleasantly surprised me. Pop Fit fit well, were thick and secure and I love them. I did get one pair that I am not a fan of the style, but I did not know I could preview them and pick a different style.
I also received (for free) a couple of string backpack bags that are great for toting stuff to the boat or whatever.
They have all held up well to multiple washings and a few turns in the dryer too. I have no problem with bad seams or any other construction issues. The only reason I stopped my subscription was that I have plenty of pairs now. But I will for sure be heading back to their site to get more when I need them.
I highly recommend everyone going anywhere else because this was the WORST customer service I've ever experienced and I've never seen a company take back an option they offered in the first place! Will never try to buy anything from there again.
Cons- they are compression so some days I'm not in the mood for that. Just heads up if compression isn't your thing or maybe size up. I don't know if that would cause them to fall down of you do, just putting that out there. Shipping was great the processing was a bit long. About a week to two weeks till they shipped with my first order I got a wee scared but then when they shipped they were here so quick. Just heads up on the processing being a bit long.
Second of all, I got my "free" leggings. Free after $15 shipping! And they are absolute crap. Absolutely the worst quality leggings I have ever seen in my life! I'm not even comparing them to high dollar leggings, compare them to ANY leggings! You'd be better off ordering some from Amazon so you can return them once you realize they're crap! Thats WHY they "give them to you free for only the price of shipping," so that you CAN'T return them! Also, $15 for shipping that takes 2 weeks? From here in the US? No. They are working a system of selling crap in a way that we are trapped sucking up the loss, and then preventing us from warning others not to fall for it! This should be illegal!
On 11/24/2019, I placed an order for 6 pairs of underwear and 3 medium "Stella w/Pockets" leggings in 3 different patterns: green/pink, black/white, and black/gray/white. The sizing guide for each pair of medium "Stella w/Pockets" leggings is identical (waist 29-33, hip 39-42, USA dress 8-10). The inseam of all sizes is stated to range from 30-36 inches.
When I received my order on 12/6/2019, I tried on each pair of the 3 leggings I ordered. I learned that 1 of the 3 pairs, the "green/pink" pattern, was sized significantly different than the other 2 pairs I had received despite being labeled a medium. I contacted customer service with pictures showing the clear sizing difference with the medium tag still attached and asked to exchange the product as it was incorrectly sized.
On 12/7/2019, PopFit requested a photo of the item with the tag attached and a copy of the receipt, which I supplied on 12/10/2019. PopFit responded on 12/11/2019 that the product was not damaged/defective, stating: "Due to the compensation of material required for the color and pattern leggings, some styles will fit slightly different than others. This is to ensure Pop Fit do not stretch white or become transparent when worn." PopFit stated that I would need to pay $4.99 to exchange the leggings which were clearly sized differently despite being the identical style and identical size.
On 12/11/2019, I informed PopFit that there is no indication on PopFit's website or sizing guide that certain colors of the identical style and identical size should fit differently. Furthermore, the measured inseam of the green/pink leggings was only 27 inches, 3 inches shorter than their advertised minimum of 30 inches. The product is not as advertised.
I learned of PopFit via Instagram, which was my first mistake.
If pockets weren't enough let's talk about quality. My biggest pet peeve are too thin leggings! I have zero desire to have my panties or bare bum showing through my pants! You never have to worry about that with these. I feel completely comfortable wearing a crop top or t-shirt with these leggings because I know I don't have to worry about anything showing.
Oh and my other pet peeve is having to constantly do that leg shake while pulling up my leggings because apparently elastic doesn't work? Not an issue here. Idk what kind of superhuman material Pop Fit use but it loves my body and my body loves it.
These leggings made me realize I had been doing myself a disservice by wearing poor quality leggings. Love yourself and get you some!
The leggings for my daughter she tried on (and I used their size guidelines) they were too tight. So I took one I had bought for me (bigger) and she tried those on but still didn't like the way they felt (feel like swimsuit material). So I knew if I tried these on they wouldn't fit me if they fit her. I tried the bra on my daughter and she was falling out of it. There's no way if she couldn't fit it (again I'm bigger in the chest) that I could fit it.
Even if the product wasn't what we wanted or hoped it would be, their whole customer service issue and having to pay to send things back when other people send you labels to do so especially in this day and age is one reason I won't do business with them. Then trying to write a review (it appears they only accept good reviews), hence the reason I'm here. Don't do business with them.
The ordering process is simple. I can ship a month (or several) without penalty. I have had to return 2 items for exchange and the prices was painless and quick. I received my new items within a few days.
The fit has always been great. I like the high waist and the compression that most have because it helps keep everything in place while I'm running. Plus it's a good shaper when you wear them as every day leggings. The pockets are so handy and fit my phone perfectly. No items popping out of them during a run either. Pop Fit have lots of styles to choose from and the design/color selection is great. I have people ask me often where I get my leggings.
In error I added another pair of leggings I was a little confused by all of the items thrust at me as I was checking out.
I get the leggings and the quality is so bad - rip in the seam and Pop Fit smelled strange like a weird chemical smell. The fit was so bad and saggy in places it shouldn't be.
Then the fun started -- I looked for a customer service number and there was none. Just an email with promises to return your email within 48-72 hours. I heard from them 4 days later.
I wanted to return these and was told I had to send them back myself at my own cost. Plus they could only refund a portion of the money since the other pair was free I just paid the packing. Wasn't even worth it.
Ended up THROWING THEM OUT since they had a hole and were itchy and I couldn't even wear them as PJ's!
Never got one penny back - so the moral of the story "aint nothing for free"
Lesson learned - never again - Buyer beware!
The Company has membership options that are fixable to your customer needs, and are easily accessible to contact with any of your concerns.
The products are well made from quality material, and the styles are contemporary with the ability to take you from day to evening without having to change your whole wardrobe. And Pop Fit have a size range that can accommodate most anyone...
I've been a member for 4 months now, and have never been anything less than THRILLED with my selections! Plus, they have membership perks along the way!
When I add up the amount I've spent with the merchandise I've received, I can honestly say that Pop Fit was smart move on my part! Especially because I'm in need of a whole new wardrobe.
I simply Love Pop Fit!