SheIn

If i can give this place 1/2 a star I would. DO NOT PURCHASE FROM SHEINSIDE! On my first transaction with them, I paid with my Visa, and had the package sent to my work address. The items arrived with no issue (but it took almost a month). Fast forward a year later, I've moved across the country - and decided to make another purchase. SheIn take Paypal so for this second purchase, I used that to make the payment, and clearly indicated where to ship to during that process. I never got an official Sheinside confirmation on my order noting where the package will be shipped to, what I ordered, etc., but figured since I have the transaction record from my Paypal account, everything should be fine. Waited for a month and nothing, until I tried to track the package and discovered that they had delivered it to my work address which was used for my first purchase! Somehow, that work address got 'registered' as my default address in their system (unbeknownst to me), and when I placed the second order they basically ignored what had been inputted when I paid through Paypal and sent it to the old address. When I tried to contact their online customer service, Christian was extremely rude, accusing me of inputting the wrong address and offering me no recourse. If I had KNOWN they were going to send it to an old address, or if at any point during my online purchase there was confirmation or an indication of which shipping address my package was being sent to, I would've been able to correct it. But when you submit a payment through Paypal, all the shipping information gets entered via Paypal, including the Ship To address. Once you pay, you are redirected back to the Sheinside website with no summary of where everything is going to, so I can only assume what I entered through Paypal would be where they send it to. Clearly, something's wrong with how they've set up their system. You'd think they would double check the shipping address when they send their orders out because customers could be using different shipping addresses for different transactions, but somehow they used whatever was 'in their system'. So I'm sitting here, trying to either get a refund, or get them to send me a new package to the RIGHT address, but the customer service agent just decided to ignore my messages or acknowledge me! Now I'm out $80 with no merchandise. I can't even go to the old address to see if they have it since I live on the other side of the country now. HORRIBLE CUSTOMER SERVICE - DO NOT BUY!

I will repeat what most of the other real reviews say: DO NOT SHOP AT THIS SITE! Please notice that most of the 5 star reviews are from people whose ONLY review is for sheinside. More than likely, SheIn are FAKE reviews by the staff of Sheinside. Sheinside is unreliable and although the clothes are cheap, you may not receive them at all so in the end you are giving away your money and getting nothing in return. I registered for this site just because Sheinside is such an outrage that I can't believe they are getting away with what they are doing.

My situation:
The shipping took almost a month, so by the time the order had shipped I was on vacation with my family. When I returned and checked the tracking number, it said that the package had been delivered but I obviously did not receive it, and my neighbors had not seen it. I then contacted the post office and the post office said that the package was not there. Sheinside does not have signature confirmation even though they take a ridiculously long time shipping (~1 month) and they ship overseas, so your package can be lost at any time and if the package actually arrives it can just be dumped at your door without a signature so that it can be stolen. In addition, customer service at Sheinside is unhelpful and refused to resend the items or give me a refund. They basically kept repeating that it was the fault of the post office, no matter what I said to them. It was like they did not or just chose not to understand what I was saying. IF THERE IS NO DELIVERY CONFIRMATION, THE POST OFFICE IS ALLOWED TO PUT THE PACKAGE OUTSIDE YOUR DOOR SO THE POST OFFICE IS NOT AT FAULT! A responsible sender needs to ensure that the package is delivered in a SECURE manner, especially if it comes from overseas!

I have paid ~$100 to Sheinside for a package that has somehow been lost or stolen because of an unreliable shipping method THAT THE SENDER HAS CHOSEN and the sender refuses take responsibility for it or correct it in any way. Basically, this means that I have given $100 away and waited for a MONTH on my order and I have gotten nothing for it. Order at your OWN risk, because once you order, REGARDLESS of whether you receive your item or not, your money is theirs forever.

You get an e-mail, your items were returned, we put your money in a wallet. A credit.
WHAT? I paid for return insurance for a credit? But I bought my clothes on credit. When you ask for cash, SheIn give you headache instructions claiming money already transferred. CHECK YOUR BANK! What bank? I paid with PayPal. So I open a dispute and Shein says with a shotgun to my head, that they won't give you money the money they already claimed they gave you until you close the dispute. PAYPAL was horrified this is against regulations. Here is a copy of what happened when I went to contact SHEIN this is there customer service -

Tiffany
20 days ago
Dear customer,

Good day!

This is customer service from Shein.

We find you opened a dispute for your order on Paypal.

After checking, we have refunded to your wallet on our website for your return, have you checked it? Please cancel the dispute, and we could refund to your paypal if you don't want to be refunded to the wallet.

Looking forward to your early reply. Have a nice day!

Best regards

19 days ago
Please refund my money Tiffany. I am very uncomfortable with this process I don't understand what more you want from me. I paid for return insurance, I returned the 3 items the next day they were in the mail, and you keep my money for credit? I will cancel PayPal when you refund my money.

Tiffany
17 days ago
But we find that you used your Shein wallet on 2017/10/20, now we can not refund again.

1 day ago
I have not used my wallet and PayPal shows no credit.

Tiffany
19 hours ago
Dear customer,

Would you like to cancel the dispute and we could refund to your paypal?

Have a nice day.

A few seconds ago
Tiffany you said you already refunded the money. You lied to me and are holding my money. YOU KNOW VERY WELL PayPal will not award me money you have refunded. I will not trust you I trust them. You and SHEIN have lied to me. You said you already funded my money and I should check the bank. Items returned a month ago.

I will try to make this as brife as possible

1- What you see is NOT what you get: Photos SheIn display are usually ripped off Asos, topshop, forever21,... etc and what they do, is a bad replica of the original item, so you end up paying for something that totally not worth it, in terms of the cut, material and sewing

2- Sizing: As any asian/Chinese website, you have to read the measurments, and even by doing this, you need to size up after that, the funny thing, that sometimes it is true to size and some other times it is not, so good luck guessing...

3- Reviews: They don't post bad reviews, anything under 3 stars don't get posted, i tried it myself and noticed it through out the whole website, the only case they let a 1 star through, it's when the comment is postive and most likely the person who did the review forgot to choose how many stars, check it yourself!

4- pre-order: The idea behind it, they post an item and if you pre-ordered early you get "they claim" 50% discount... i have been waiting 2 months for ONE SHIRT, and they say "It maybe lost" that's the customer service reply. Never ever do pre-orders, you will never recieve them, if you like an item so bad, wait till it says 24hrs shipping, and then order it, because with the maybe lost order, my firend ordered the same item when it was at the 24hrs state, and she recieved it

5- Shipping: If the item says 24hrs shipping, and you paid for express shipping, order arrives in time, other than that forget about it. I have 2 orders with HKPost placed 2 months ago and didn't arrive, they refused to refund one of them to my credit card, just to my shein wallet, and they refunded the other one... because they said it might be lost!

6- Customer Service: Polit, fast response, but useless, they just do refunds, they never even take the time to look at your account or really try to help.

I will not shop there again and i won't recommend it, i recieved some good items from them, but there is no consistency and this is by far the worst thing!

And finally, i wish i could insert a screen shot here, they sent me an email with "40% off" if i write a good review!

This company should be SHUT DOWN! The Better Business Bureau won't even Accredit them due to the amount of complaints!
I received this email today...
Dora (SHEIN)
Apr 26,12:06 CST
Apology for the delayed order #PXB11376 (I place this order on 4/11.16 days ago!))
Dear customer, This is customer service from SheIn.com
We sincerely apologize for the long time you have experienced with your delayed order caused by our warehouse system upgrade. We still have no accurate time when this update will finish. So we are writing to ask you for advice.
Would you like to wait for a few more days or we refund you directly?
We will refund to your Shein Wallet after 2 business days if there is no reply.
Thank you for your kind understanding and cooperation!
Fast reply would be much appreciated.
Yours sincerely, SheIn Customer Care

Well there must be some kind of international trade law that makes this illegal! SheIn charge my credit card immediately, don't ship my order. Don't tell me until 16 days after my order was placed that their warehouse system is not working and you don't when it will be. And then ask me if I want to cancel my order and they will give me a store credit!?
Not to mention they have products online that are out of stock but they don't have their website updated to show that little piece of very important information, so they email me a week after I have purchased an item to tell me "It Is out of Stock"! And then give me a store credit!? Then I'm told if I want my money put back on my credit card it will take up to 20 days to receive it!? It sure as heck doesn't take that long for them to charge me credit card!
I am reporting them to the Federal Trade Commission, the International Trade Administration and World Trade Organization.
Trust me you do not want to purchase from this company! It should be shut down!
Edit

My package has "been at the local courier" according to the Shein site since May 24th. FedEx is still showing Estimated delivery pending and that just a label has been created but SheIn have not received the package. I actually got a response from Shein on Instagram and they're putting all responsibility on FedEx, saying they're experiencing delays. They also said my estimated delivery date is June 15 which is Monday (no idea where they got this information from), it's currently Saturday and my package has yet to arrive at FedEx so clearly that Monday delivery date is inaccurate. They also said in the message that I should give an additional 2-5 business days after the estimated delivery date... in other words what they're saying is all a bunch of nonsense. The FedEx site says the package will be shipping from California, I am in Florida, however I have received other packages via FedEx from California from other companies with no delay. I have ordered from Shein in the past and got my packages in a fairly timely manner but this is ridiculous. They're just passing the buck and putting the blame on FedEx... I believe Shein is quickly marking packages as shipped so people are not able to cancel and request refunds (my order was placed May 13th and marked as shipped on May 14th) however they're not actually shipping items for weeks after they claimed they have. There's really no other explanation or excuse for such long delays when the items are supposedly already in the US. It does not take 22 days for a package that is supposedly at a carrier in California to get to Florida. It is also disgusting that they're using the Covid situation as an excuse and to their advantage to cover up their bad business practices. At this point I will never purchase from Shein again and will advise everyone I know not to either. I don't even want these items anymore and would just like a refund. My next step is contacting my bank and filing a dispute.

Extremely UNSATISFIED with this store. This was my first time shopping at SHEIN and my last at that. My niece requested an e-gift card from SHEIN for her birthday and i gladly agreed to purchase. I paid $340 dollars for a $400 e-gift card (cyber sale). Purchase was made through Paypal. DISCLAIMER: Their e-gift cards are not instantaneously delivered to the recipient and there is no disclosure statement that addresses the fact that it is AFTER you purchase the card and contact customer service that SheIn tell you that delivery to the recipient would take anywhere from 12-24 hours. What is the purpose of electronic delivery if you have to wait a full day for it to be delivered? Once i found out about this matter I was on with customer service live chat for quiet some time starting at 11:30PM last night. I was assured by a representative they would send the email with the card information within the next 2-4 hours. Around 12:00 AM I received a message from SHEIN-security asking that they needed to confirm the validity of my Paypal account (arent paypal accounts for verified purchases?) and for that i needed to send a picture of my drivers' license showing my name with all other information blocked. I sent the requested information within the hour. At 11:00AM today contacted them again as i had yet to receive the e-gift card. I was told i needed to wait 24 hours for delivery. After being told contrary information from that of last night and having been assured delivery from 2-4 hours I couldnt find it in me to be comfortable and wait an unacceptable timeframe that was outside of the main purpose. My niece's birthday. I requested for the order to be cancelled and a refund issued. The representative kept deferring to the supervisor saying that they would urge the matter and for me to please wait. I expressed i no longer wanted to make business with them and if by 12: PM i had not received an email with the e-gift card, to please cancel the order. I received no confirmation on the cancellation or refund. At 2:00PM today again i contact to find out what ended up happening. At this point i have no present for my niece, had to take my business of $340 dollars elsewhere and did not have a confirmation of a refund being issued. After not being able to connect with chat again (apparently i was blocked) i logged in from my phone and after changing the user name someone responded to my request. This next representative followed up and advised the order had been cancelled and a refund to Paypal was underway. I requested for a confirmation email on the matter and was advised that the supervisor had been advised and that they would send it in a few HOURS. AGAIN HOURS to wait for an email to say your order has been cancelled and refunded to your account. This last representative after my concern did provide a screen shot with the cancellation since the email was also not possible. After well over 15 hours dealing with this, needless to say NEVER AGAIN! Found out about this store and then had the most horrible experience without even starting a merchandise relationship. The customer service supervisors are not up to part and did absolutely NOTHING to resolve the situation. So BEWARE when buying no so instant e-gift cards that you have no control when the recipient is getting their gift!

It has been two weeks and I had express delivery service. SheIn tried to deliver HALF of my package out, but for some reason their site deleted my "floor number" on the package so it was not deliverable... I asked if SheIn could contact on their end and I will personally go to the post office to pick up but they say they cannot...
Okay, at first the representative is very nice. Telling me I will get a reshipment immediately. So I was okay on the first day... then comes few days later, the updates on my status of order was inaccurate and confusing.
I repeatedly contacted customer service to get an answer as it has been beyond my 3-5 days shipping... they just keep telling me it will ship in 2-3 days. Which it has been beyond 2 weeks now and now the next representative is telling me it will be shipped in 6-9 days?!
THIS IS RIDICULOUS. You are taking my money and keep lying to me about the shipment dates, at this rate I will not receive my package for months later.
This is a nightmare shopping experience.

Updated Review:
SheIn have contacted me many times since I've placed this review for an edit of better review...
The Customer service have improved dramatically, personal email and resolving the issue since I've posted this review. Finally received my items within a week after reviewing this company.
But sadly...
I am not satisfied with the items that I've purchased. It was very very very disappointing. I waited for almost a month for my items... and the shoes I bought, the heel broke off within an hour of wearing on the very first day.
The two white tops I've purchased is both practically see through.
Please tell me how can I write a complimentary review base on how I just wasted my money on things that is broken and not wearable?
I am fairly angry because I bought the shoes for my birthday and they broke... just like that. I had to run to buy a new pair of shoes while I was on my way to the dinner.
Can you tell me how can you FIX that?

I know this post was 2-3 years back but oh my gosh, I am just so angry over the service provided by Sheinside.

I ordered a winter coat from that crap website and have it shipped to Sweden.
2 months later, to no avail!
I contacted the customer's service and no one bothered to reply

Finally, few minutes ago, I got a reply
I was FINALLY informed that my parcel got sent back for I don't know what reason!

My problem is, HOW COULD SheIn NOT INFORM ME ABOUT THIS?
If I never contacted them or so, would they just keep quiet about it?
This company lost all credibility in my book

Not only that, I found many exact items selling on that website, on other websites with a price tag that is a fraction of the cost!
Their clothing qualities are very bad, sizings are off and all
It's just bad, bad, bad overall!

The people who are responsible in the customer's service "department", can't type proper English whatsoever!
I asked A, they answer B with weird structured sentences
It is just so, soooo frustrating!

I would not only never recommend it, I would also share my bad experiences with my peers in all honesty. Period.

Update: It's beyond disappointing that Sheinside tried to push the blame back to their customers, saying they have "in fact informed" me in regards to my parcel. Well yes, AFTER I've contacted your customer service 2 months later and only got a $#*!ty reply weeks later.
Yes, Sheinside indeed did "refund" to me, but only AFTER I've contacted them.
Which brings me back to ask, what will happen if I didn't contact Sheinside?
No one to sign the parcel? Well, it's your freaking job to at least refund it to the customer then! Your data should have my damn details

I had my fair share of experiences purchasing online and currently working in the e-commerce industry (Fashion department).
I would dare to tell you, Sheinside clothing are overpriced considering the bad quality of the clothes.
Of course, you might find some decent items on there but even my suppliers/merchants can do sourcing at a better price point and quality than what Sheinside has to offered.(Their source is definitely from China, perhaps Guangdong)
Maybe they up their game since then, that I can't justify that in all honestly, because since that last experience I had with them, I've stopped purchasing from Sheinside all together.

I placed my order on September 11th, 2014 for a total of $75. I immediately received an email after my purchase with a payment confirmation and tracking number. I thought this was a good sign... WRONG! The status of my order has said "shipped" for almost two weeks and there are no further details. In addition to that, SheIn offer an email address if you have tracking issues or concerns. The reply to my email went as follows:
SHIPMENT ADVISORY

The following shipment is being sent by sheinside via UPS on Sep. 24.2014
If you wish to track this shipment, please visit the UPS website at http://www.ups.com/tracking/tracking.html
You can also track it at below link in 2-3 days for update info.
http://www.sheinside.com/index.php?model=order_track;
For the shipping time you can refer to this link: http://www.sheinside.com/Shipping-Info-a-280.html;
Thank you very much.

A. K. A. They did not bother having any sort of conversation with me and instead provided me with three links. Let me break these links down for you... The first link is for the UPS site. From what I understand SheInside's WAREHOUSE (not company itself - which is in China) is in California. At some point the warehouse delivers the package to the UPS site who is then supposed to ship to me. So I click the first link, go to UPS site, type in my tracking number, and get this message: (A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated. Label created on 9/26/2014. Scheduled Delivery: Unavailable) So a LABEL was created for my package, but my package was not sent to me. I used the "live chat" option on the UPS site and spoke to someone who explained to me that my shipping information was sent to them by SheInside but they never received the package. Awesome.

The second link literally takes you to the SheInside site and gives you a message saying "404 Error. Sorry, the page you are looking for can not be found. Please go to our homepage or check out our recommendations below." SO you aren't helping me AND you're going to try to recommend more clothes for me to buy that you will never send me?

The third link GIVES YOU THE SAME AS THE SECOND. However, you can log in to your SheInside account and click "my orders". Once I do that I see the four items I ordered on 9/11 with their prices and details. On the right hand side it says "Shipped" in red letters. Shipped to who? Because it wasn't me! Below the "shipped" there is a button that says track. I click that and I get a little window that pops up and says:

2014-09-26 A UPS shipping label has been created You can track your parcel with this tracking number 1ZF4644Y*******091 follow this link: www.ups.com

LOL so they are directing me back to the UPS site where all I find out AGAIN is that they do not have my package. Was I just robbed or what? I have sent numberous emails to this company and no one gives me a real answers just more links that lead to no where and there is NO PHONE NUMBER.

The icing on the cake: I just got a reply from them today informing me that they have a holiday for an entire week and will not be responding to me until 10/8

Hello

Thank you for your e-mail. This is automatical answer that we are on holiday of The National Day in China (1-7 October) and sorry to inform you that your emails will be responded when we're back to work on 8th October.Don't worry during this period your order will be processed as usual.

****UPDATE**** It is 10/7/14 and I just received my order... but... NOTHING FITS! AT ALL! Shocker! Do not order from this site

What a terrible experience - First I ordered with choosing the option so I don't have to pay the customs, but still I was asked to pay customs. I contacted customer service and SheIn returned it quickly. Then the courier company delivers and says delivered and signed by - but don't mention who signed the delivery - so I check with my husband and tenants - and called the company and they say it wasn't signed and left on the stairs to my house and show the picture - mind you, I have received gazillions more expensive packages at my doorstep with no signatures from Costo, Amazon, Canadian Tire, etc., but just SHEIN package doesn't arrive - I ask courier company can they please check what happened, maybe courier guy took it with him accidentally (happens with the routine of the job) - they took 3 days to figure out no, we have no update, than another 15 days for marking it lost (every day it was we are trying, need managers approval, etc.), in the meantime, I am trying to reach customer service but they are offline or won't reply to my emails. Today by gods grace reached out to customer service, there is no customer care or empathy or sympathy and I asked how long it will take - then they were like agree to these statements, I agreed - then it was like 2-7 business days, thank you

This was my first experience, I was here because of the thousands of people promoting SHEIN, and I was like they had a great experience and so should I - I was so wrong, Please be very careful and buy at your own risk because I don't think this company cares or will even bother to help you when you need help. I am now scared to even try AliExpress as both companies are Chinese and wondering if that is the norm with customer service with these companies

PS: I have not received any products to take pictures and review so far, however while purchasing did realise that their sizes are not same through out - so a size XL will be different inches in each product, so if you still buy, choose wisely

Just received a coat, the quality of the material is to be expected as woolen polyester but it looks like it was sent through a washer and dryer multiple times. Seams don't match up and are stretched. Needless to say, I decided to return the coat. When searching for how to return the item I discovered that I needed to place a return order tracking number and link after I returned the item. I was confused about the return process so I started a chat with the online help team. Well, to say that the "help" on the other end of the chat was condescending is not saying enough.

I was informed that I ordered my items off www.sheinside.com NOT us.sheinside.com so I did not qualify for free returns. Please see picture attached of the conversation... I apparently was not "paying attention" enough. I could not believe a customer service agent was telling a paying customer to pay attention. Completely out of line in my opinion. However, all the links the man sent me to clarify the return policy directed me to us.sheinside.com return policy webpage which states clearly "free returns". When I asked for the www.sheinside.com return policy link he sent me a link that directed me right back to us.sheinside.com's return page and a picture of a return policy typed out. Finally the man said SheIn would give me "a free return shipping label this time." When he asked what items I wanted to return I told him the coat and he said "only this one?" I said yes, I hadn't received the other items in my order. I was then told that I could wait till I received them all and then contact them! I think I can make that decision on my own? And based on reviews of how long their shipping can take I didn't want to wait around for that order till I got my refund on the coat.

My experience has been unbelievable... After requesting what I would think is reasonable information (a link to the page I apparently ordered from for the return policy) and not being able to produce it and then being told I should just wait and contact them another time? Also, after reviewing the webpage I have realized there is no phone number to speak with customer service agents over the phone, this is a red flag in my opinion. It should be noted that I am still not able to access the webpage www.sheinside.com. Try it yourself...

I ordered on 16/11 and got confirmation email. After a week, i got no responds from them so i emailed them for an update. SheIn replied me "the best-seller is also easily to be in short supply, the factory needs custom-make a batch.". Alright. I wait! After another week, i got no updates again and i wrote them to ship out anything on their hands first as i am from Hong Kong that it takes only 1 day to reach me. ( i'd asked first if they were shipping from China and they said so.)
1/12 Dana said she will ship out to me in that day, but she didnt. So i wrote again for only a tracking number as they already mentioned of all the items is well prepared and only waiting for courier to go pick up. The next day, as i expected, no tracking, nothing.

They kept lying and delaying till 7/12 to ship out and i just got it today!

The moment when i saw the parcel, i just spoke out " I cant believe what i am seeing right now!" I spent US$252 for 6 items and they wrap them like shxt!

Well alright, i bought the clothes, not the packing. When my boyfriend was opening for me. I was just so upset ad mad. My eyes got cheated from the website. All the colors are so bad. I had never done an online shopping made me feel mad. The quality is so low which i could spend 10 buck for each to have them from a street! The most expensive is the Beige Detachable Fur Collar Vest Wide Lapel Zipper Coat, the color is pink, not beige! It look extremely low class which i will not wear for sure. Black High Waist Striped Skirt material is so hard like thats a fake skirt. Others are rubbish...

I always do online shopping from Mango, and shop in H&M. I dont think i have too high expectation or standard on clothes. This is my first time to put my new closthes all together into an old plastic bag, treating them like as rubbish!
I will not do shopping in SheInside anymore for sure. This deal is a joke.

Where do I begin?

I had contacted the company to initiate a return using their live chat as per the instructions on their website after receiving an item that did not fit (SheIn sent me an M instead of S) and another item with fabric that was already pulled. After attempting to speak to multiple people via live chat and having them close the chat on me, ultimately cutting any attempt at communication, I attempted yet again to speak to someone via chat, but their chat service stopped working on my account with my IP address (I tested it using a different IP address and it worked which makes it clear that they blocked me). I contacted them by email and left a negative review on this website due to their poor customer service. As a customer, I should not feel like I need to run around chasing a company to do something as simple as a return. They did not respond to my email immediately, but then messaged me here asking me to email them so we could resolve the problem. They offered to help me with the return, but I told them that I would be away for a while and could not resolve this right now. They offered me a partial refund for the issues that they had caused and said it would take 10-30 days to receive it. I was content with this agreement, however, I have been waiting for about 10 days now. In the mean time, they kept emailing me asking me to change my review to something more positive. I deleted my previous review, but it is quite clear what happened here. They never sent me the refund... they just wanted me to delete my review. It does not take that long to receive a refund EVER. Do NOT be fooled if they do so this to you.

I wonder how this company is still in business. If you're going to engage in fraudulent behaviour, how can you still be operating? You are a disgusting company and I will never ever order from you again. I have already told many of my friends not to bother with this website even though the prices are so cheap. A headache for the sole reason that they do not know how to own a business.

Also funny thing is... if you just wanted me to delete my previous negative review, do you think that was going to stop me from leaving another one? By the way, I will NOT delete this review because it is honest and you STEAL PEOPLE'S MONEY.

Update: 12/9 The returns are super slow, and since I've experienced this before I know it's not due to the holiday season. Last week I checked the tracking and it showed that the item had been received, this week it says it hasn't. I don't have a screen shot from last week, but the one from today shows that, even though it says it hasn't been received, it was returned on 12/5. This site isn't bad, the clothes aren't bad quality, and the shipping time to receive the item is short, but their return and refund times are not great. Getting your refund will likely take 3-4 weeks. The only reason I think I got my refund quicker is because SheIn saw my original review. Just for a timeline, (you can see evidence is the attached photo, but I created my label on 11/20, it went out that Friday 11/22, now it is 12/9 and still no refund or communication that it is being processed. My review will not go up again, but it may go down, depending on when/if I ever get refunded. They need a better system.

Update: I received my refund and someone from support reached out to help with it, So I'm editing the rating from 2 stars to 4.

I ordered some items from shein. This wasn't my first time ordering from here, but after my trial order went well I decided to order more things. 2 of them were good purchases, i order 2 sets of night wear and 2 other shirts. One of the night wear pieces ripped within 2 minutes of trying it on, not due to size because I had purchased the same item previously in a different color and it fit fine. The other was not true to size, one shirt was tight in the shoulder/sleeve area and the other shirt did not look the way i though it would. I sewed the rip in one of the night where pieces, so 3/6 wasn't that bad. However I can't return the too small night wear piece and the other 2 shirt I can. I sent them back with the prepaid postage last week on the day after Halloween and the tracking number shows that it hasn't even left the city where I shipped from. I'm not sure what is on the label, but It has been almost a week, and will probably be another week before I actually get a refund. On top of that there's no humans to contact only robots that don't understand your questions and say "I will take your feedback and continue to work hard" but my questions are left unanswered.

(Edited version added sizing advice at bottom.)

Look, I get the concept. I get I'm not getting label clothing, but don't waste your savings or hard earned money. You won't be saving but instead losing. Returning anything will add more cost and by that time not even worth it.

I understand synthetic fabric. It can be nice or it can be this. I got things for my child and I. Couple cute things came in for both of us. For me two blouses barely passed, one I have to realign and resew buttons on properly. But I hope no one hugs me and feels my blouses. One cardigan was cut cheap polyester and edges weren't even sewn in a seem or on outside. Literally uneven cut edges for world to see. At least sew pretty fabric edging or something.

I would not even use this for back to school in homes that struggle to get by. I'd stick to local low end clothing if necessary. And if option for those struggling, save a little longer and buy better quality.

If SheIn used a rayon polyester blend at least they could have a classier product low cost and it hangs beautifully. Charge couple bucks more and not get millions of unhappy one time customers.

It can fly in nations where people literally gave nothing and happy to have clothing, but they need to end it in "western world." Or up the quality.

For women stating it's hit or miss, it is still too much money to lose getting three garbage products and one "I like," in the order. I bought 9 products 2 were ok, 1 was cute not embarrassing for me or my child, and rest I wouldn't give to a toy bin for barbie to wear.

It works for the company but that's their gain. Meanwhile the women sewing all day probably don't care because paid garbage. So who wins?

DON'T DO IT! Keep your money! I will never buy there again. I hope I saved someone wasting their cash.

If you do decide to chance it, know your true current measurements. Then compare with each product you order separately in sizing chart and you will get right size. I got every piece fit properly because I looked as size chart in each individual piece.

I ordered my 32 items on May 17,2015 with Express Shipping. It is now June 9,2015 and I still have not received my items except for two. I've been told numerous times via chat and email with Kevin, Eva, Tiffany and Peter that my items would be shipping in 3 business days. I've also requested a cancellation and received the following email:

May 25th
Hello, dear
I have learned that you want to cancel your order
I'm very sorry, but your order is prepared and ready to ship, we will send it within several days, okay?
Please do not cancel it
Thank you
Fast reply please contact online chatting

Best Regards
Customer service

Tiffany
*******@sheinside.com
www.sheinside.com

June 4th]May 25th
Hello, dear
I have learned that you want to cancel your order
I'm very sorry, but your order is prepared and ready to ship, we will send it within several days, okay?
Please do not cancel it
Thank you
Fast reply please contact online chatting

Best Regards
Customer service

Tiffany
*******@sheinside.com
www.sheinside.com

In a chat with Kevin on June 5th, I was advised "Due to some problem in our factory, recently thousands of orders are inundating our factory, there might be some delay, sorry for that, we will urge our relevant department to send your order asap"

In a chat with Eva on June 8th, I was told that the reason for the delay of shipment was due to too many "bestsellers" in my order.

The way the representatives communicate via email and chat is ridiculous! I just want my items if it is claimed to be "too late" to cancel. There aren't anymore tickets that I can open without being completely frustrated with this company.

72183 Check order progress Resolved Customer service 15 days ago
72199 Cancel this order Resolved Customer service 15 days ago
67571 More about tracking Resolved Customer service 19 days ago

Nothing is resolved because I still don't have my items and I'm constantly being lied to.

If I could give 0 stars I would.
I spent around £50 ($80 odd) and out of curiosity did a little research (after I'd purchased stuff - stupid me) and found all these bad reviews, instantly scared me, so I'm like oops. This was on a Tuesday, I email them ON that Tuesday like, sorry I want to cancel my order bla bla. SheIn didn't reply by the end of the week so I phone PayPal (I don't have an account but I payed as a guest so it's still their site) and I'm like right this is my situation what do I do, I'm told to phone back next week, give them 7 days to do something about it or I can open a dispute. So a week later is today, I still hadn't had a response from them and I was planning on calling PayPal later in the day - what are the chances, I get an email from 'Jacqueline' at sheinside, telling me, oh we are sorry you want to cancel, how about an exchange, a gift card for $100 or a refund of $84.23 (or whatever it was) and the email ends with 'pls confirm:-)'
First off, I want to cancel my order, I don't want to be bribed into something else, when I have already waited a week to hear back at all. Secondly, why offer me an $100 gift card when I only spent $80? That doesn't make sense to me at all - bribery.
The email was totally unprofessional, badly typed and frankly quite annoying.
So I email back like no, I want a refund of the full amount of '$.'
But if it's taken them this long to reply I'm not waiting, so I phoned PayPal and got a dispute opened for the seller being uncooperative.
I'm not taking any chances with the amount of bad reviews I've seen about this site. Apparently the take other sites photos without permission and the garments don't even look the same in person as on the website, rubbish quality and they take AGES to arrive.
While I was waiting on a reply I got THREE emails offering me 15% off! 'this code is specific to your email' - again, bribery.
I advise everyone NOT to buy anything from this site if you don't want hassle.
In the future I'll be looking up reviews on websites before I order from them.

SheIn may be worth looking into for some and may be a plague for others. You won't find the best clothes in the world on SheIn, but you can probably find something that works out just fine considering the chump change you gave for it. If you're lucky, you might even find something that you totally love.

Common advice: read the reviews. Look for the reviews with pictures, preferably of customers actually wearing the item. Check the negative reviews to see what people had a problem with; maybe you can deal with an issue that SheIn couldn't stand. (ex. A lot of the clothes come very thin, but there are customers who mind that as much as others.) Sometimes you'll also find 5-star reviews, but the actual content of the review is negative as well. They're probably misclicks. If the reviews are too vague, I'd stay away from the product. However, some products will have pages of reviews to go off of, and if that's the case, you're bound to find some more detailed ones in the bunch. It's good to stay skeptical, though I've found the reviews on the site that I've gone through so far can be trusted.

Sizing is always tricky with these types of sites. Reviewers are pretty good about letting others know how it fits on their own body type in hopes of enlightening future customers. Everything I've bought so far has fit me just fine thanks to choosing my sizing based on those reviews. There's even a survey by each reviewed item telling customers whether others found it running small, large, or true to size according to the product description. Even the one-size items are pretty good.

I tend to place my orders in small amounts, typically no more than a $20 including the shipping/return insurance, which I'll get to in a second. It seems kind of pessimistic, but I always go in with the mindset of, "How mad will I be if I waste $4 on an item that I end up not liking?" My very first order on SheIn was a $25 hoodie, and everything turned out really great, but for me that's still a risk I would only recommend taking once in a while if at all.

Standard shipping to the US is actually free on this site, although shipping insurance is $2.99, which still isn't terrible. The insurance is optional, and I've placed an order without it before and have had no issues. Paying the insurance allows you to skip paying the handling fee for returns. I'll opt of paying the shipping insurance fee if the order is super cheap (which, for me, is maybe anything less than $7) because sometimes I can stand losing out on a couple bucks in case I don't like a product. Sometimes I'll pay more for food that I regret buying, so in my head it's not that huge of a consequence. I've also never had any big problems with shipping, although recently I noticed a discrepancy between the SheIn site and the USPS site in terms of tracking my package (I'll add screenshots below). Normally, I don't have to wait more than two weeks for any order.

All in all, SheIn's a pretty good site for supplementing your wardrobe, but I don't recommend it being your primary source for clothing and accessories. You generally get what you pay for, and anything at a dirt cheap price may just end up being dirt cheap quality.

Ok this maybe kinda long but I want to give an honest opinion about my experience with SHEIN. I place an order on their website on May 3,2017. I ordered $200usd+ and used their $40 off coupon code so it came to around $160. I live in Canada and I saw that I could purchase the free return insurance for $0.99 so I paid for that as well, since I know some of their sizes are weird and I may need to return some of the items in my order.

Shipping - for the amount I purchased I was qualify for expedited shipping. I received the package on May 18,2017. I think shipping time was decent. It took a while for them to prepare the package due to the warehouse relocation. SheIn offered me 500 SHEIN points for the delay which is reasonable.

Products - out of the 13 items I received, I kept 7 of them. I sent back 4 items because 2 of the tops didn't look good on me, a sweater I bought was made out of very thin material and totally different than what I thought, and a pair of high heels were too high for me. I also received a swimsuit that has a hole in it. I paid around $14 after discount for it and they offered $6 refund and I could keep it. At first I thought I could fix the hole and wear it, but even after I fixed the hole, the swimsuit is really short I can't even pull it up to cover my breast. I am not sure how am adult can fit into it. I also ordered a bag that they were out of stock and they gave me a refund for it as well.

Return/refund - I have to say I got my money back in the Shein wallet about 2-3 days after I shipped the package out and I think that is quite fast. However, the amount of money I got back was really confusing. Since I used the coupon code, the system automatically adjusted the prices to an amount that I don't know how they came up with. I purchased the bag at $21 and I got a refund of $16.88. I tried divide the $40 discount by the 13 items I purchased and it worked out to be around $3.08 per item. That should be the amount deducted from each item for the discount so I should have got $17.92 back. It is not much for 1 items but I had to get refund for 5 items and that adds up. Another $5-6 missing for just doing a return. When I email customer service about this the rep just told me their system auto calculates it. And the customer service rep really like to say " hope you understand". If they are a good company they should look into their system and fix this error, not just blame it on the system and say there is nothing they could do.
If you live anywhere outside the US, please DO NOT PURCHASE THE INSURNACE, it is totally useless. I paid $45 to send the package back to them thinking I purchased the insurance I would get some reimbursement for the return shipping, but when I ask the CSR he/she said it is not available unless you live in the states. If it is only available for people in the US, then why people living in other countries can pay for this option? The system should realize it when we entered our shipping address. This is really a scam. They scam people into paying for it and then tell you it is not available.

Overall I think this company is not doing business right, especially with their return policy. Once you give your money to them it's not easy to get the full amount back. I am probably not going to purchase from them again and definitely not recommending them to anyone I know.

The shipping does take a while,. I became a bit concerned, but the items ship from China, so the shipping time is actually, when you consider the distance (to the US, where I am) is reasonable. However, there was no indication on the site that the clothing would ship from China, so I was not prepared for the wait. An attempt to communicate with them via chat resulted in an automated message telling me to email them, which was irritating.

I ordered 2 sweaters that were billed as "oversized" and only came in one size, which, based on experience elsewhere, I took to mean that SheIn were big sweaters that would fit just about anyone. I'm usually a medium in clothing, so I assumed they would be large on me, which is what I wanted. When they arrived, however, I found that they were quite small--maybe they'd be oversized on a kid, but not on an average-sized woman. They wouldn't fir a larger woman at all. I was looking forward to some big, cozy sweaters, so I was disappointed. The sweaters are fine, but not really what I expected.

As for quality, they're not the best. They have no labels, which besides being kinda shady is annoying because I don't know what they're made of or how to properly care for them. The sweaters each had a lot of loose threads and some frayed seams and edges, and were all-around cheaply made. They also smelled like gasoline, but for some reason every clothing item from China seems to smell like that. I've read about the nightmare that is their returns policy, so I will be keeping the sweaters (I've been airing them out--they smelled pretty bad), though they're hardly what I was led to believe I was buying. Oh well.

In all, I got two cheap sweaters for not too much money, but I would definitely not order from SheInside again. There's too little information about the products and the company, the quality is poor, and I don't feel like trying to guess what their sizing system is. I would not recommend purchasing from them. While it might be more expensive, you'll get a better, more consistent product from sites like ModCloth. And always read site reviews first!

I bought beach clothes for my niece holiday trip. The package did not arrive on time, the company does not provide a refund. Package was checked as shipped, however the company did not ship package.

Delivery Issues
12/10 place order express shipping
12/11 received email below
Waybill: *******906
Shipment information received
12/18 No delivery
SHEIN response
After placing your order, we may need 3-7 business days to prepare your order. This will be our processing time to make sure that your order is accurate. This processing time does not include shipping time.
For your order, it was placed on 12/10, shipped out on 12/16, so the package is still within the time frame now, and if there is no one sign for the package, it will be destroyed by local courier company, because it may caused high Customs fee if the package was returned back to us. Here is the tracking link: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=*******260&brand=DHL<...⇄ /> In this case, can you please ask your friend or families to sign the package for you, then return it back to us for refund
12/20 DHL status. No delivery

Waybill: *******260
Shipment information received
Sign up for shipment notifications
Saturday, December 16,2017 at 10:52
Origin Service Area:
HONG KONG - HONG KONG - HONG KONG
Destination Service Area:
ELIZABETH, NJ - ELIZABETH - USA
1 Pieces
Saturday, December 16,2017 Location Time Pieces
1 Shipment information received HONG KONG - HONG KONG 10:52
SHEIN response
S i stated in the beginning, during the big sale season, our warehouse need to ship tens thousands of packages out every day so there might be some delay with EXPRESS.
We apologize for all the inconvenience may caused here, since you have filed the claim, we can process with this issue later once we got the response from PayPal.
Have a nice day.

Honestly horrendous service. With all the negative reviews they've been getting, I have no idea how SheIn can still be getting sales.

Avoid this site. They take weeks to ship items that claim they will be shipped within a few days. As such, items that I'd purchased as gifts for people were no longer viable for me. Due to their false information re: shipping times, I had to purchase other gifts from other stores to give to the people I'd bought these gifts for. Due to this being their fault, I wanted a refund but was told I would need to pay for return shipping. This seems completely bizarre to me considering that it was THEIR fault and not mine that these items didn't arrive within the time frames they specified.

Quality is also horrendous. Threads hanging off the clothes and shoddy quality. Very sheer polyester like material - cheap quality, looks awful. Poor workmanship. Sizing is also very bad - they do not conform to standard sizes. Some of the dresses I bought are laughable. If I went out in what they advertise as a 'dress' I'd be getting a few stares from people because they're so short that it looks like a tshirt. Sizing on the blouses I bought are also incredibly off. When I raised this with the incredibly rude and slow to respond customer service rep online, I was told that their sizes worked for other people. This conversation took 1+ hours and nothing was resolved. They are VERY rude and have no idea how to satisfy customers. This won't work for them long term. They have NFI how to interact with customers in a polite or respectful manner and they can't even form proper sentences. Not good for a company selling on an international scale.

After this issue and the gift issue, I was very frustrated with their service and asked that they cover the return postage (FYI, the company is actually located in CHINA and this isn't referred to anywhere on the site). The shipping cost to send this back for my order ($100+ worth of clothing) is incredibly hefty and I believe it is completely unjust to expect that I pay that considering that they are the ones in the wrong.

Please read reviews carefully, I suspect that they even write their own 'positive' reviews on these sites and I know from reading other reviews, people have been asked to delete their negative feedback. Their Facebook page also hides customer comments to the left of the page and those who raise a concern are frequently asked to private message them instead.

This site needs to be reported, they can't keep providing such awful service and products and getting away with it.

This company is a scam. Like many of the reviews I see here I bought my clothes, was promised 24 hour shipping, which was a big lie because my clothes did not ship until 7 days later. As I was emailing back and forth with their costumer service I was told that it took 5 to 7 days to prepare the clothes for shipment, even though the site promised 24 hour shipping. I even selected the expedited shipping. After 3 weeks of waiting I threatened them with emails of reporting them to the Better Business Bureau and then and only then did my clothes come 3 days after this email.

This however, is not the most insidious aspect of Sheinside or Shein as SheIn now call themselves. As soon as I got my clothes, almost 4 weeks later. I returned the clothes because I did not want anything to do with the company. Online it says that you will get refunded if you return the clothes. When I emailed they said that they would refund me. I sent in the clothes to their warehouse in New Jersey (the items got there in 2 days- now that's actually expedited shipping) and I get an email from them 3 days after the articles of clothing arrived saying that I would be refunded 24-48 hours to my paypal. That was 4 days ago. This company is quick to take your money and then is trying to steal it. DO NOT BUY FROM THEM. Also, I am going to report this company to the governmental internet crime complaint center and show all the emails of this fraud if I do not receive my money by tomorrow.

Key Points:
-They lie about the speed of shipping and I suspect that a lot of the good reviews that they have are actually robots. If you look closely at the spelling of most of the 5 star reviews you will notice a pattern also.

- The costumer service is terrible and basically and not accessible.

- They lie about the speed of returns, and may in fact try to keep your money as I have yet to see my money refunded.

DO NOT SHOP SHIENSIDE

I have been a long time customer. I am aware that the clothes run small. So, I got a proper measurement from a tailor to make sure that I but the right size. The problem is that some of the clothes run smaller than what SheIn are supposed to.
Recently I bought a cute designer inspired piece and it would not fit over my backside. Sorry, I'm 29 inch waist and 40 inch backside. It's not easy enough but this was not good.
I wrote customer service and told them of my dilemma and they essentially asked me to pay to have it shipped back to the warehouse.
So I wrote back, No... you did not display the proper sizing chart. So, you send me a return label. Right? Well, they passively told me no and after a few emails they changed their mind.
So, I told them I wanted a refund on to my card. They said they would put it in my "online wallet".
SO I wrote back, No, AGAIN, you did not display the correct sizing chart and I want my money back for the cost of the dress. They said that they would issue the refund and said it would take no more than 20 business days to get it back. They also said to contact my bank if I didn't see the money.
On day 23 there was still no sign of my money. So, yes, I called my bank. They said that they would have to create a dispute to make sure that I got my money.
So, in the end, this is what I think. They are a cheap company. They do not want to refund any money like any normal company and just LOVE to tell their customers NO. Even if it's not a direct "no" it's still a no regardless.
I love some of the things that they have but the person that is inputting the data for the sizing chart is mostly off on the size. Also, the customer service is just a plain pain in the
A$$! So, even though I have been shopping with them I'm going to have to say, no more. You can get the same quality of clothing from other online stores. There's not such a huge variety but at least you don't have to wait for a month or longer and you don't have to deal with a customer service issue.
Just beware!

No this site is not legit, and ill tell you why. SheIn claim they never remove comments because they want honest reviews, but any honest review that shows their lack of quality control is "not approved." whoever made the bikini i ordered was drunk. The straps are from a size XXXL, and the bikini bottom and bra cup is child size. I wear size 23 (00) jeans and it was extremely difficult for me to get the bottoms on because they were 4 sizes too small. All of the straps are extremely long and saggy, the bra top hangs 4 inches lower than my breasts. Honestly, what the $#*!. From the pictures you can see I would be arrested for indecent exposure if i tried to wear this, it's that bad. Then I contact customer service with pictures of the issue. I get a message back days later saying "too bad, no refunds." whoever sent me the message never even read my message, how do i know, because they asked me to submit pictures of the issue when there clearly were 3 in the original message. There is no customer service number, and now they refuse to do anything.

***EDIT*** Sheinside finally did refund my money, but only after they were backed up against a wall. When I would not cut my losses and accept the fact that i was stuck with an unusable garment, their solution was to offer me a 32% discount code. Which is useless to me because i will never buy from this site again, but even if i were to ever purchase anything from this site again, 30% discount codes are everywhere. So basically their solution was a big $#*! you. After days of back and forth with customer service, I accepted that talking to them was a dead end and filed a complaint and claim with paypal, then wrote a review here. The customer service rep offered me a refund before paypal forced their hand because they wanted me to change my review. So yes sheinside will refund your money, but not because they're responsible vendors, they will refund you because they're forced to

Okay. I was so anxious when I found so many bad reviews of the website AFTER I had made a purchase. There were people saying SheIn never receive their orders and even some reviews claiming fraudulent credit card payment system. Now I have finally received my order, but my experience with the whole thing especially customer service was a joke that I just won't bother having anything to deal with this site ever again. I purchased a jacket early January, resisting on making a big purchase since it was my first time there. I have to admit though, the items they have displayed do LOOK cute. After I made the payment, my credit card was successfully charged immediately, yet I heard nothing else. Not that day, not the next day, not even the next week. The status still said 'processing'. This was when I discovered plenty of unpleasant experiences and bad reviews of SheInside on a bunch of websites and fashion blogs. I then tried contacting them via their website on the twelfth day of nothingness, and still nothing. (I didn't expect delivery yet of course, but at least a clear status or update on my order, whether it has been shipped, or if at all). Two weeks on, I tried their online chat, where I spoke to 'Kevin' and he just kept saying 'dont worry your order will be shipped out soon' and that address label needed to be printed or something so that would take three to five days. What a joke. But I didn't mind waiting as long as they keep the promise. But a week later, still nothing, so I just decided to e-mail them, saying if they just keep ignoring my order which I had paid and they accepted, and decided not to ship anything in three days, just don't bother sending it at all, I just want my money back. I also said that their service is totally disappointing that I was sure I was not gonna shop there again. As I said, I don't mind if the actual delivery takes weeks, I know they ship from China, I am normally a very patient customer. But does it take seriously that long to process and ship it? Print the label address, like seriously? And they didn't even care to communicate let alone apologize for the delay. They just created these lame, unprofessional excuses. I am pretty sure they just grabbed pictures from other stores, and when there are orders, they will make the clothes from scratch. Like, searching for similar but not that close quality fabric. This explains the delays, and the quality. They should have mentioned whether the items are in stock, or customers have to wait for new batch to arrive or be produced, or whatever it is they are failing to do.
Anyways, after my last email attempt, they didn't reply until about three days later, when finally I found a shipping confirmation, saying 'dont worry dear your order has been shipped out'. Surprisingly, my order came in five days, which I was sure was an express shipping although I didn't ask for it, probably to make up for the delay. When I was just about to appreciate their kind gesture, if it was really what they did, I was made even more disappointed, bordering on angry, on what I saw (and, err, 'smelled'). Gosh. The quality was so bad, cheap, seams everywhere, on what seems to me like an 8-year old girl's jacket. On top of it all, it STINKS. Real bad. Like they just dipped the jacket into a bucket of rat's pee and left it overnight. I don't even have the energy to contact them anymore. It's just worthless. I just have to accept that I just paid a little under thirty dollars for some random people in China to prank me with an express shipping of stinky clothes. 'Thank you', She Inside. Not again.

Stay away from this site. I made an order last week that was over $50 and everything was fine until the next day I get a payment failed email. This was really strange to see because my money is perfectly good and I used the same credit card to buy clothes from other websites earlier that same day. So, I contact sheinside and in broken English a woman tells me not to worry and that the bank is just checking the money. I spoke with another person from sheinside and SheIn told me that the bank has probably rejected the money. Sure enough, after a couple days I see on my bank activity that the transaction was canceled. I'm still not sure why this happened, what is wrong with my money? Nothing. So this shouldn't have happened in the first place. I contact sheinside AGAIN and I was then told to use Paypal instead. Since I really wanted these clothes I went ahead and made a new order but this time paid with my Paypal account and chose only one shirt instead of $50 worth of clothes like before. The money went through and I was waiting to hear about the status of my order. Then, a day or two later I get an email from sheinside saying that the shirt I really wanted is sold out. Then why didn't they write that it was sold out in the first place so that I would've been able to avoid this disaster? Instead, I was told AFTER I paid. Coincidence? I replied back to them stating I want a refund immediately and I have yet to hear back. I want my money back now! I don't want to wait on these slow people! It seriously takes them a long time to respond to any email you send them. I hope to get my money back soon, what a complete waste of my time. Trying to get clothes from sheinside has been a nightmare and I suggest that everyone avoids this website like the plague. What a shame. Plus, their coupon codes don't even work so I was unable to save money on my first purchase like they claimed.

I will start off by saying that I love Shein's clothing and prices and SheIn are always a go-to for my online shopping! I just had a very unfortunate customer service experience with a man who was rude and called me names, and eventually hung up on me.

I felt like I was the customer service agent and he was an angry customer that I was responsible for calming down.

I just made a call to the *******096 customer service number because I was unsure about how to find my return label after I submitted my return. I already submitted my return on the website, but I was unsure of where to find my return label. I explained this to the man on the line and when I couldn't understand his answer, I politely asked him to repeat himself. He had an angry demeanor and yelled back at me his answer. His answer was not helpful and I believed that he did not understand my question. I asked him again and he continued to yell at me and tell me that he did not want to have to repeat himself. I stayed calm and maintained a neutral tone the whole time, but he did not.

Once he figured out my actual issue, he explained that I could only return one item for free. I did not know this before but I accepted it and decided that I only wanted to return one item. I told him to return the item that had the highest price. He told me that they were all the same price, which was NOT true. He lied to me. I told him that was not true and he grumbled. He told me "you should not shop like that, that is not the point". That was absolutely uncalled for and rude. Who is he to tell me how to shop? I was within my right to return one item. He called me "annoying" and a "the worst customer". I told politely him that I would not handle him being rude. Then, he hung up on me. So, I never got to make my return. This is not customer service. He was aggressive, rude, and offensive toward me and would simply not let me make my return.

*UPDATE: Because I wrote this review, I received an email from a customer service agent who initiated my return. They were kind and gave me a special privilege of returning my items with "free returns" as they advertise on the Shein website. NOTE: their "free returns" are only for ONE item. Pretty deceiving. But, since I was treated like crap, they let me return everything. Thanks, Shein!*

The first time we have used this company. We ordered a jumper before Christmas. The tracking said that it was out for delivery on 28th December. We were not in. The tracking note was never updated. I emailed and was asked to go to the local post office to collect the parcel with the tracking number.
I went to the post office to pick up the package. However, the number was not on their system and parcel force did not leave it at the post office. Shein emailed me to say SheIn were very sorry for the inconvenience but the onus was on me to find the parcel. No refund could be given until they received back the missing parcel at the depot. This was their email; "Hi there,
We are really so sorry for the inconvenience brought to you.
Here is the GLS contact phone number: https://gls-group.eu/BE/en/gls-contact GLS contact, telephone: +32 (0)2 55 66 211 Or you can contact your local parcel force as GLS have delivered your parcel to your local parcel force". I have no passwords for the website and parcel force do not have the reference on their system. I asked Shein to find the parcel or refund me. Afterall, it is their warehouse despatching. The answer for the second time was less than helpful "The best way to find the whereabouts of your parcel depends on you. As you know, we would be more than happy to contact them but are afraid they might have additional questions we are unable to answer. This will prevent any confusion and get your package to you as soon as possible. Please feel free to contact us again if there is anything else I can assist you with".

"And also we can issue the full refund to you. But the refund group can only process the refund to you once the warehouse get your return parcel, really sorry for all continued problem brought to you.
Once the parcel returned to us finally, we will process the refund to you as soon as possible.
Many thanks for your patience".

So pleased this was not a high value order. I wonder if they will now try to find the parcel. I have requested they look into it for the 3rd and final time. Afterwhich, we will certainly not reorder from this site.

PS Since writing this review, I have received a formal email apology and Shein have re sent the sweatshirt. I expect it to arrive in the next week. Cross fingers this time the parcel arrives. I will update this review once we receive the delivery.