54 customer reviews of thefirstgroup.com
The First Group Rating
Description: Headquartered in Dubai, UAE, The First Group (TFG) is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since launch, TFG has carved a highly successful niche offering unrivalled property investment opportunities to clients from more than 70 countries worldwide. TFG investors also gain access to exclusive loyalty privileges, ranging from complimentary hotel stays to discounts on restaurants, lifestyle experiences and other exciting benefits. To learn more about The First Group and its unique investment opportunities, visit www.thefirstgroup.com.
Address: Tameem House, Barsha Heights, United Arab Emirates, 24573
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During a trip to Dubai in April 2023, I requested to cancel the investment and sought a full refund due to unmet promises and misleading information, notably about supposed affiliation with the Dubai Land Department. The First Group had one of there employees present themselves as one of Dubai Land Department employee. Had us sing a lot o paper work and everything disappeared. Despite the clear failure to fulfill their obligations, The First Group refused to refund our significant investment, resulting in substantial distress.
This ordeal has diminished our trust in The First Group and affected our outlook on future investments, highlighting the company's inability to honor commitments and effectively address customer concerns.
contact me at [email protected].
Generally if you invest with any company The First Group are more interested in your investments but The First Group's priority is services and satisfaction. Only if you're satisfied with the services then only they move ahead. But they stay with you always.
If I say the relationship between the first group and I grew over the years and getting better because of the services, Returm on investment and personal attention.
I hereby would like to mention "Olga" who had been a great help during my stay in Dubai and now I am planning for my second investment in The First Group. I know I delayed my decision it's my loss. I should have made my second investment earlier and now I would have been discussing my third investment with The First Group.
Very satisfied... great Investment. One of my best decisions.
Abhimanyu Singh
Still waiting for a response
Out of the blue in the last few weeks, I've had someone contact me from First Group claiming their department was set up specially to help people like me. For a moment, I breathed a sigh of relief hoping that finally, I would be dealing with a real person. He proposed he would work on First Group moving me to another unit which was more profitable, in a good location. He even went as far as doing video calls with me showing me the site. When he started making me promises I've heard before, I told him in several messages and calls that I am retired, I can't take on any more major financial commitments. He is still pestering, trying to sell me another unit that would involve me shelling out more money to First Group. There is still no recourse, no resolution, and no safety net for investors. The only option First Group is giving me is to up my current investments and pay even more money to them. They are not offering a refund, a re-sale which the promised initially.
For those who are yet to invest with First Group, count yourself lucky. Don't bother just STAY AWAY. For people like me who have fallen victim already, don't be deceived by whatever attractive investment or opportunity they bring up in the guise to get you out of things. It is clear that reselling their units is not an option, it is also clear that they don't guarantee returns. My stance on First Group remains the same, they are not transparent, and they are difficult to deal with. If I could give a zero or no stars at all I would. Another whole year has gone past, we are still singing the same song.
To investors like me out there, let us all look at creating a Facebook group as suggested by someone. This brazen, outright scam should not be allowed to continue, not in these difficult times. If this Facegroup has been set up already, please reach out to me on details. Thank you.
Experience with Enhanced Health and Sanitation Measures Nothing to say everything was impeccable!
My main contact and current relationship manager Mr Nader Aberdeen is a gem and a great asset for TFG. His responses are prompt and to the point. I have dealt and known him to the past many years and he is always there when I need him. I live in the USA and distances always matter but Nader has always been in the forefront to resolve my problems and issues always to my satisfaction. I wish there were more employees like him in TFG. Thank you Haider Jalal
Nour, our relations executive welcomed us with open arms and a big smile and made sure we felt right at home. A special thank you goes out to Rohan who cleaned our room beautifully with little gestures of sweets and dates. The breakfast was so satisfying with a good and wide selection to choose from complemented by great service.
We highly recommend this hotel.
Don't get cheated if they say free ride.
On 19 September 2019, I got a phone call from Arthur Rangel, previous Compliance Manager and now Corporate Client Manager, expressing anger over the review I posted and but also said that he understands. He mentioned that The First Group offered to give me the property unit they claimed to have sold to me without having to pay the remaining three instalments. He questioned my integrity for saying that I did not know about this offer before I posted the review. It was amusing to me that a TFG official will question my integrity. Anyway, I told him if the offer was in writing, there would have been no basis for any denial by anybody and integrity question would not have arisen. I then advised that he send the offer by email and I will respond to state my position.
I received the offer by email on 26 September 2019 in form of "Settlement Agreement" and requesting me sign immediately so that I can receive my past, current and future rental income. I acknowledged immediately and requested for time to consult. Exactly one week after, on 3 October 2019, I replied to accept the offer in principle but raised some points to be taken into consideration to ensure effectiveness of the "Settlement Agreement" and to achieve closure of the issue. The points were broken into six, but they concern three important principles as follows:
(1) The new SPA to be signed by us will be in accordance with the laws of Dubai and affirmed at Notary Public in Dubai;
(2) I will take full possession of the property with full rights of ownership including right to decide who or which company will do rental management on my behalf;
(3) Past rental income amount be included as a clause in the agreement with calculations attached as addendum.
Arthur replied immediately to say their Legal department will review. After one week without response from TFG, I concluded that their so called "Settlement Agreement" is fake and reminiscence of the proverbial poisoned chalice. It was meant to neutralize all my past and ongoing efforts to seek redress and making it difficult for me to initiate any process of redress in the future. For instance, the two most detailed clauses in the "Settlement Agreement" relates to preventing any party (of course me) from using any method/approach in case of dispute except the Dubai court. The key question is, if they are serious about settlement and closure, why are they anticipating dispute. I gave them one-week ultimatum and extended for another one week to refund my money and thereafter we negotiate compensation. They are yet to refund me.
Ironically, TFG is the one afraid of Dubai court not me because they know they are on the wrong side of the law. When I stopped instalment payment after establishing that the SPA was fake, they sent me a letter dated 3rd May 2016 threatening to go to Dubai court to get judgement to seize the instalments I paid without getting the property and in addition, be forced to pay all outstanding instalments. I replied to say that the SPA has legal validity question and it will be good for them to go to the Dubai court to enable me to explain my side of the story and I will abide by the judgement of the court. They did not go to the court up till today.
Rather, when I took my case to Dubai court through a law firm, they did all sort of things (I believe including threats) to prevent the law firm from going on with my case at the Dubai court. The law firm even refused to give me the legal report they requested on my behalf through the Dubai court even though I paid for the service. It took a harsh email before the law firm sent me scanned copies, they refused to send me the original copy up till now. I tried several other law firms and realized that TFG has built a strong network of legal and institutional accomplices that ensures that no case against them reaches the Dubai court. So, they use the court to intimidate their gullible victims while building a dubious barrier to avoid judicial accountability by the court. This is tantamount to making mockery of the legal/judicial system of the country they are licensed to operate and do business, which is VERY DANGEROUS.
The latest attempt by TFG to use fake "Settlement Agreement" is not too surprising. It is a proverbial case of a "A Leopard Never Changes Its Spots". For the past five years of seeking redress, I have obtained a lot of information about them. One of the several lawyers I contacted exclaimed when I mentioned their name and said: "They don't sell property, they sell papers". Even though I had already established that they did not sell any property tome but used a fake contract, that statement perfectly described my experience with them. I can also see that it resonates with many of the reviews I read about them.
The business strategy of TFG is VERY DANGEROUS, comprising of the following:
(i) They use the reputation of Dubai, promise good returns with assurance full refund if you change your mind and project famous personalities as their brand ambassadors. One of their brand ambassadors is Michael Owen, a former England footballer and now public commentator on football affairs.
(ii) Once a person agrees to invest with them and make payment, s/he becomes a victim of fraud. They will keep twisting issues and, in most cases, victims get frustrated and forego the money if the amount is not much (may be only reservation deposits). For some other victims, TFG put them in very difficult situation to make them concede some percentage of their investment as settlement. For some, TFG will use legal threat (as they did to me) and if the person is scared, will rather allow them to take the money. In some cases, they will insist they sell the property on your behalf at a loss to you and pay you the amount. What many of the victims do not know is that, TFG did not sell any property to them in the first place, they sold them papers and took their money. That is why many of the reviews I read is bout not getting returns or enough returns.
(iii) If a victim tries to seek legal redress, they use the legal fence I explained above, which I believe they maintain with the proceeds of fraud they get from their numerous and growing victims.
A lawless enterprise that operates in an environment that has developed a reputation for decency, preying on unsuspecting victims by exploiting the weaknesses of the system is a VERY DANGEROUS enterprise.
In my next posting, I will analyze the implications of the activities of The First Group to various stakeholders and why each of these stakeholders need to do what is necessary to tackle this VERY DANGEROUS criminal enterprise.
Even if your English is as mine it is okei. Company managers work with many people in different countries of the world so I dont worry about communication and documents. In reality, they even help get visa and invite you in Dubai to watch at their projects. You can get a privat tour and spend some nights in a good hotel. But most importang thing is consultation managers go with you to every project you like and tell you about them everything you want to know.
What I liked personally was a hotel complex very near to water. It is popular at tourists and is always occupied. Difficult even to imagine how many money it produces. The First Group showed me all financial calculations with predictions for several years. Like this they give you guarantee that your money is safely invested. You can never lose money here and real estate is a thing that stays forever. Solid investment, I recommend everyone who thinks of taking money out of our country.
My regret is that I have been left on my own transportation wise after buying into the holidays package. This is not good at all for one who does not know his ways around town. It is a minus to the First Group. Get transportation included in the package.
it was explained to me that if i won't reserve a vacation now i may not find a place in your hotels...
The company has been good to my family and the TFG employees are so friendly and work in professional way
Big up!
Great treatment, and some very exciting investment opportunities in the impressive Dubai skyline. The First Group have plenty of great options, and were extremely cohesive and passionate about explaining them!
Good experience, will consider working with them in future
We were explained by the sales manager that we could re-sell our hotel apartment with profit after first increase (20%). But after the contract, the person from legal said that re-sell is not possible.
We wrote mails to the sales managers... no reply.
Now we are running out of our savings. We will never invest in Dubai again!
• 7-Nights accommodation for two at a 4-star hotel by The First Group
• Breakfast for two for the duration of your stay
• VIP Hotel Benefits including room upgrades, early check-in (subject to availability) and late check-out
• Weekday beach club access for two days
• Two x "Buy 1/ Get 1" Spa Treatments from Dreamworks Spa
• Three x Members-exclusive Dining Experiences at Masterchef, the TV Experience, Ikigai and The Blacksmith
• Two x Tickets to a Dhow Cruise
• Two x Tickets to a Desert Safari
• Two x Tickets to The View at Palm Jumeirah
• Membership with ‘The Entertainer' allowing you to enjoy numerous Buy 1 Get 1 vouchers during your stay
• Travel concierge to accommodate your every need
• 25% off at any restaurant by The First Group for 1 year
• 25% off at any hotel by The First Group for 1 year
Thanks for the TFG manager who was nice enough to tell us about future city prospects. The company surely knows the market and the city. Strategic plans, ways of government support, transportation networks everything is considered. Weve chosen Jumeirah Village in the end, and Im sure we made the right decision.
Thanks Mr El Baad Ahmed.
Look forward to use the package
Hasmukh Mistry
No one answers the phone. I am not trying to contact Dubai tourism to report the matter
Name is Hasmukh Mistry phone contact is +44. *******666
Email *******@hotmail.com
1. The First Group deceived me with a fake contract of sale of property in August 2014. After paying 74.4% of total sale price (6 out of 9 installments), I discovered I don't have any official and legal link to the property.
2. I made several efforts to get them return my money, The First Group refused, and continue keeping my money up till now without any moral and legal justification.
3. As I make efforts to seek legal redress, I realized they have invested in a strong network that block victims from seeking legal redress, hence they feel they are above the law. That is why they don't care about the complaints of their numerous victims.
4. Ironically, they threatened me with a court action in 2016 to seek judgement from Dubai court to seize my money and be forced to pay remaining 3 out of 9 instalments without getting the property. When I replied to accept the court process, they backtracked because they know their fraud will be exposed at the court.
5. When my first review was published on Trustpilot platform in August 2019, they contacted me by email on 26 September 2019 and offered a "Settlement Agreement" to give me the property and replace the contract with a new one (their own admission that the existing contract is fake).
6. I replied on 3rd October to request that the process of the "Settlement Agreement" follow legal process of Dubai and UAE laws. They replied that their legal team will review.
7. A decent company will follow a lawful process on its own. A moderate indecent one will accept and change to a legal process when reminded. Instead, the legal team of The First Group is reviewing continuously without end to decide whether to follow the law or not.
8. The existing fake contract did not follow legal process, that is why I have no official or legal link to the property. Why do they want to replace it with another fake contract? The "Settlement Agreement" they offered had a clause that prevent me from using any other means of resolving dispute except the Dubai Court.
9. Their game plan is to trick me to sign and use the clause to prevent me from seeking redress because they have a fence of immunity that blocks any attempt to file a case against them at the Dubai court, "above the law" status as I mentioned in (3) above.
10. Obviously, the "Settlement Agreement" was meant to consolidate their continued hold on my money while I am restricted from doing anything about it including the sharing of my experience on this platform. They adopted a never-ending review of a request to follow the relevant laws to come up of new tricks of deception.
11. When I realized their review will never end, I sent my own proposal for settlement by email on 10 October 2019, comprising a full refund of my money (not negotiable) and a discussion to agree on compensation (negotiable). No response from them up till now.
12. The bottom line is they are still holding on to my money for more than 5 years (6 years coming August 2020) without attachment to any property or investment and without any moral and legal justification. Thus, they used inappropriate and illegal means to deprive me of my own money for almost 6 years.
13. They have now adopted a strategy of blocking reviews to prevent sharing of experiences by their victims. From all indications, The First Group is not ready to repent and change to a moral, ethical and legal path.
This is a summary of happenings between The First Group me since August 2014. The full details are voluminous and potential for book publication. I have documentary evidence to support all my assertions. I continue to seek redress from all possible options.