50 customer reviews of truefacet.com
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TrueFacet Rating
Based on 50 reviews from TrueFacet customers, company has accumulated an average rating of 3 stars, indicating that majority of customers are satisfied with its service.
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Description: Shop and sell authentic designer jewelry and watches at TrueFacet.com. Tiffany's, Chanel, Rolex and more brands to choose from.
Address: 36W 47th Street Suite#603, 10036
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TrueFacet is not registered on BBB. Therefore, this business has no BBB rating and accreditation.
Other than conflicting information between customer service reps, misleading or incorrect information, the customer service team is cordial and responsive. My questions and concerns were resolved to my complete satisfaction.
TrueFacet said due to weather it was delayed but we had a little rain.
I received a lower offer from the seller but am having issues trying to also get the $200 code for the winter event. I had emailed about it and tried calling to see if there is a way to account for both, as well as waited on hold about 30 minutes without being able to get in touch with someone directly.
While I've made the purchase to secure the lower offer from the seller, I am hoping there is a way that I will be able to get a refund for the $200 from the sales event as well. I am really hoping to also work with customer service to expedite shipping which I am happy to pay for, but have not been able to get a hold of someone yet :(.
So.
I wonder if True Facet will buy back their fake?
One thing that surprised me was the CUSTOMS charge! I have received jewellery before from the US & not been charged anything, I would have liked to be aware of this before it arrived, if only an estimated amount!
Called to ask - ‘WHERE IS IT?????’
2. After TrueFacet got the order, they ask for verification and I had to send you a copy of the driverlicens and the ID
3. Than they ask for additional verification. So I had to send you a copy of my Credit card!
4. Than they informed, that the watch is no longer available
5. And than. What a miracle and surprise. The same Item, with the same No. Is back on the website for double of the previous price.
Im very disappointed and feel very bad treated. This is very in serious.
Bottom line is that I'm grateful to do business with TF.