VividSeats

Superior customer service. Alex was the best customer service person Ive ever had I work in customer service oriented jobs and manage customer service representatives and I would hire Alex in a heartbeat he is an example of every customer service aspect that you want in an employee never before have I seen that he mustve had excellent training from somewhere and I would like to know where he did an outstanding job Very kind and gracious and formative went above and beyond help with every little detail addressed me by name and confirmed everything and made sure everything was perfect for me I have never used your service to buy tickets before but I will always do that now it was in incredible buying experience that was provided to me by Alex is incredible customer service and if hes not in your training department you should put him there he met and exceeded all standards for customer service Ive 20+ years in the customer service field and he has the job down pat thank you for a wonderful experience he stayed on the phone with me until everything was complete and my order was confirmed through email again above and beyond I would recommend your services to anyone thank you very much

Vivid Seats' guarantee to have tickets before start of an event has proven to be unreliable. I was told the tickets would be guaranteed, for sure, up to an hour before the start of tonight's event even when UPS failed to deliver (somehow they've shipped to KY when I'm in CA).

As their first option, VividSeats tried to get the seller to reissue but could not. I was told they had alternative options that seemed to have a higher likelihood of ensuring my receipt of tickets, such as issuing other tickets from their marketplace or even purchasing from other sites, but they chose not to use these options.

I missed out on an opportunity to utilize my alternative option to purchase tickets because I was reassured by three representatives that Vivid Seats would guarantee that I would receive tickets today. I was not able to cancel my order this morning but received a call an hour and a half later saying they would have to refund my order.

Now, I have to jump through hoops to try to find tickets for tonight's event. Don't tell me that you'll guarantee delivery of tickets then tell me you can't follow through.

I do not find Vivid Seats' guarantee to be reliable whatsoever. I will recommend against using their services.

I've found StubHub to be much more accommodating because in the past, I was at least allowed the option to cancel my order in a similar situation where my order was lost.

Never in my life have I been as disgusted with a company as I am with vividseats. We are currently in the United States from Australia and thought it would be a good idea to see a hockey game. We googled hockey game tickets and vividseats were the first company that came up. We clicked on the link and followed the sign up process and purchase process properly and paid for 4 tickets. We then received a receipt which stated that we need to print and collect our tickets at the venue. Once we got to the venue we went to the ticket collection office and were told that we did not have any tickets to collect and that vividseats are just a dodgy third party company and have nothing to do with the hockey venue. We then rang the company and spoke to a computer which spoke utter nonsense and continued to hang up on us, phone call after phone call we finally got through to have a very rude lady tell us that VividSeats cancelled our tickets. We were not given a reason nor a correspondence stating that our tickets were cancelled. We drove 1 hour to be told that we don't have tickets to watch the game so we asked them to reimburse us for the petrol it cost us to get there and they just hung up. I wouldn't recommend buying tickets from this company to a stray dog! You should be ashamed of yourselves!

I bought tickets on this website. However, now I can't go. I only have two tickets and decided to try and re-sell them. I listed them for sale but couldn't upload the tickets to the site, which is the same site from which I got the tickets. Anyway, I tried to contact them through their "live chat" on two separate occasions but nobody ever showed up to talk with me. I tried this on two separate occasions too. Finally, I get an e-mail from them saying that I have to upload my proof of purchase of the tickets. Again, I bought the two tickets from them. When I clicked on the link for me to fill out the extra paperwork and upload the proof of purchase, I got a message saying that the there was no document for signature. I tried opening this link on two different devices and still nothing. Finally, I called them. The first time I called, I explained the situation. She then put me on hold for 18 minutes. After 18 minutes, the phone was conveniently disconnected. So, I called a second time. This time, I got a very less than helpful guy that I explained my situation to 4 times. I had to explain to him the exact same thing 4 times b/ca he kept asking me the same questions over and over like he wasn't paying any attention to me. His tone was curt and disbelieving of me. He told me that it was a technical problem on my end and he couldn't do anything about it. I asked him to resend the information but he was evasive and not least bit helpful. Then I asked him how he could be sure it was my fault. After a bit of persistence, he finally put me on hold and had them resend the information that I needed. This is all very dumb since VividSeats have all my information as an app acct holder and since my tickets were purchased through them using all the same information from the app. This has taken so much time to get resolved and it still isn't resolved at this time. Hopefully, it will be soon.

Their operation is nothing more than a scam ring. I wanted to go to see Theresa Culprit at MTS Centre... when I clicked on tickets, I was immediately linked to their site. I purchased 2 tickets... had no idea that these tickets were priced between 300 and 400 % HIGHER than the actual cost of the ticket. Also when my total came to 400 dollars... no where did it disclose that it was in US funds... But it clearly showed it was for Canadian purchasers... when I gave my credit card to you... the total was just over 400 Canadian... at least that is what I was lead to believe and there was absolutely no disclosure of the actual amount being charged to my card... all I knew was that it was just over 400.00. My email confirmation did not disclose the amount being charged or any of the hidden fees... Now I look at my statement and VIVID SEATS charged me 550.00 dollars... 150 How these people can live with yourself. Is beyond me... VividSeats lack integrity, honesty and professionalism. This is nothing but intentional misrepresentation hoping that the buyer doesn't figure it out. From my research, I have found out that Vivid Seat operate their scam within questionable legal boundaries... so disgusting that they would prey on people.(young and old)... and not give full disclosure... Absolutely shameful! My tickets are worth at the most 150.00 Canadian and VIVID SEAT charged me 400 dollars over and above that. PEOPLE... be aware of this company's unethical dealings... misrepresenting so many entertainers... seeing lots of comments from entertainers themselves saying... be careful following the link for tickets. DON't Buy from VIVID... Because unknowingly for you... Vivid has it set up so you go directly to their site... This is a scam operating within questionable legal boundaries, legally... We will also be reporting this to the Canadian Business Bureau and the US business bureau..

I purchased two tickets for the Paul McCartney event in Arlington, TX on 12/13/2018.

I received many emails from Vivid Seats, and have never purchased tickets from them before. The emails were to verify the sale and my email address etc. I made a folder on my laptop for all correspondence, uploaded their app to my cell phone and thought I had everything I needed to attend the event.

I began to review the correspondence and realized I did not have the actual bar codes for the event.

On May 16th, I had a "Chat" conversation on line and explained I do not have the bar codes. The Customer Service Rep told me the tickets had been transferred, and I again explained I did not have them.

I was instructed to forward to Vivid Seats a copy of all emails I had received and also I had checked my Ticketmaster account and no transfer had been made. VividSeats requested that copy also, which I obliged.

I began receiving emails that stated:

You tickets have been transferred, and we "will try to reach out to the Seller to have them transferred."

In one of the phone conversations, I was told the Seller "tried to transfer the tickets, but had an issue"... however, Vivid Seats never let me know there were any issues and the tickets were not transferred!

I was also told:

"All sales are FINAL"... even though I had no tickets

"We will try to contact the Seller and have the tickets transferred BUT, WE DO NOT GUARANTEE THIS WILL HAPPEN."

"We have contacted the Seller but have no updates, you need to be patient... and IF WE HAVE A POSITIVE RESPONSE, WE WILL LET YOU KNOW!"

I couldn't understand how they accepted my money ($299.16) and could leave me hanging like this... They also said it was up to the Seller. (?)

Then they tell me, if I am disappointed in the tickets I can go on line and find a company and resale them... When I don't even have the tickets!

I received an email 05/25/19 from Vivid Seats that the tickets were transferred, after I told them on 05/22/2019, that I lost all faith they were going to provide me my tickets... and that I have already purchased new tickets to the event and already had the bar codes on my cell phone...

The tickets were actually CANCELED and I have not received a new transfer.

I have emailed Vivid Seats (several times) to refund my money that I will not accept anything now, but a refund.

I finally disputed the charge on my credit card!

We ordered tickets to see a show this Sunday. My wife called today to see why VividSeats had not arrived. She was told they were delivered on the sixth and that she needed to call with in 48 hours or you company couldn't help us. She was treated very poorly by Jessie as I was by John customer service managers. Long story short UPS says they were delivered so there is nothing you can do. After several calls We were offer enough to cover half of what it would cost to replace the tickets. After asking Heather (who was helpful) what she would do if she ordered a $300 product online and it never showed up, she responded that the shipper choose the options for shipping. I then asked her why we couldn't contact the venue and tell them the tickets were missing and have them issue "will call". She said they don't know the information on the tickets. I then realized that they took our money to have someone else ship me tickets and not only do you not require a true signature they don't even require a picture or scan of those tickets. I own a side business where I sell live animals that ship all over the country. I use UPS as Well as FedEx. I know for a fact that you can chose an option that truly requires a signature to be delivered. I believe I pay $2 more to make it a requirement. We are dealing with a ton right now, this show was to take my wife's mind of the fact she has to deal with a surgery for cancer Tuesday. Figuring when our tickets were arriving was not on our priority list. Bottom line being told it's our fault that we didn't contact you with in 48 hours of a delivery that never happened is not excusable. They should require a true signature if they are not delivering the tickets. The show a 100% guarantee... that's bull, they wanted us to pay an additional $150 to see the show we already lost $300+ to see. Now we're out $300 and no one at Vivid could care less

Update: I changed my review to 3 stars as they are getting us to the venue tomorrow. I am refusing to give them 5 as we fought with their customer service for most of our Friday night with no result... it took bad reviews to have them live up to their 100% guarantee

First of all, all those 5 stars reviews calling out like Mike or Becky was helpful - obvious fake and paid marketing, don't believe a world.

Vivid seats offer tickets from random resellers who price them as VividSeats wish.
They make it look like a legit range - depending on the section and a row the prices vary.
In fact they are mostly general admission.
I was given a section, row and a seat number. Believing I'm buying a valid, close to the stage seat for $192, in fact I was given a general admission - the only available type of ticket for the event. Worth $69.
Vivid Seats cerated vague and misleading shopping experience, and don't care about customers being fooled.
Honest company takes responsibility for their actions and value customers experience.
Vivid seats doesn't. They allow resellers crate fake sections, rows and seats and call it as "inventory purposes". When you complain, they say "sorry, but we don't care you paid triple". There was a GA written along seats, rows and section numbers, admit I didn't notice it. Not because I'm an idiot, it was because I've been mislead by section/row/seat numbers in my ticket, and as I don't buy tickets often and didn't catch what GA stands for (English is my second language).
I will never buy a ticket on this site again and discourage everybody to do so.

So basically VividSeats emerged on Google as I looked for GnR tickets on July 18th. First off they are not seller- they are so called reseller who can do anything: sell you fake tickets in fake sections at fake and often inflated prices. I wonder if it's a cartel with ticketing sites because I found it later that the tickets officially were on sale at a later date from Ticketmaster and Live Nation etc.

They will not own anything be it prices or the section of seats so avoid them at all costs. This business should not be operating. Often you will click their link of a big artist and after purchase they will tell you that it is some unknown artist. This site must be put on fraud alert- there's plenty of bad rep online for authorities to take action and I cannot understand what's keeping them from protecting unsuspecting and unassuming customers.

Note that the attached review is totally impartial and comprehensive enough to be utilized for any legal action. I am taking up the matter with my bank and hopefully they will decide in my favor or else I will contact CFPB. They will have to return my money ultimately like last time. That's what credit cards are meant for- if you are conned that's the safety net.

The process of ordering and paying for tickets through VividSeats is pretty easy. When their system fails and VividSeats make a mistake that is clearly on them - they don't and won't stand behind it. They won't follow through on their promises and their Customer Service Department isn't empowered to make an error on their part right. They will stick it to you as a customer with no effort to correct the issue.

I paid a lot of money buying tickets to a Utah Jazz game for Saturday November 25,2017, about 7-8 hours before the game. Within minutes I received an email that provided me with an order summary and confirmation telling me that "once the seller has processed the order I will receive a confirmation email with additional information." Within about 30 minutes, as expected, I received a confirmation email which described the steps I needed to follow "in order to gain entry". I was provided with a link that was needed in order to access the tickets through https://am.ticketmaster.com/utahjazz.

I went to that link, input my username and password and had an error that said "Invalid Credentials". I then went through the steps, that I and everyone have done hundreds of times, I requested to reset the password which said that an email had been sent to reset the password. No email arrived. I checked every mailbox possible. I checked the junk, the trash, and the normal box, no resetting password was sent. This is when everything went downhill with VividSeats ("VS").

I called VS who asked me all of the information to confirm my identity and order #. They looked at the details and said "This isn't our issue, this is a problem with the Utah Jazz and Ticketmaster." I responded with "I don't care whose problem it is, I'm not here to place blame, I just want the tickets that I purchased." VS response "The tickets have been delivered, this is an issue you need to get resolved with Ticketmaster or Utah Jazz, not us. Me "But I bought the tickets from you." VS: "But it's not our problem". Ultimately VS gave me contact information for Ticketmaster and the Utah Jazz ("UJ") and told me to deal with it through them.

I called the UJ and described the issue to them. Their response "This happens all of the time with tickets purchased through VividSeats." He walked me through how to trouble shoot the problem, with no success. After about an hour trying to navigate it with the UJ, he said, "Come to the game early. We have a Ticketmaster desk and the Utah Jazz Customer Service desk, with your order confirmation and emails, we should be able to address this."

I showed up to the game about 75 minutes early. At this point I had already spent ~4 hours with VividSeats Customer Service Department, the Ticketmaster call-in number, and the Utah Jazz customer service number. I live about an hour away from the venue, so it was an imposition on me and my family to have to come that early on a busy holiday weekend.

I went direct to the Utah Jazz Ticketmaster Customer Service desk. When I showed the confirmation email received from VS, the first comment from the Utah Jazz guy was "The Section and Row numbering system on your confirmation does not match any Section or Row combination in our arena... Do you have any additional information?" We then went to the "Action Required email received from VS" and tried to follow the link sent. Same problem. Invalid Credentials. Reset Password. No Reset Password Email Sent. We then tried to look up the tickets that are supposedly linked to my email in the Ticketmaster system. There was nothing that the Ticketmaster Jazz desk could find that showed any tickets linked to my name or email. We then called VividSeats... again. The gentlemen on the VS side of things was trying to help, but he had no idea what and where the actual ticket seats were, he resent the "Action Required email", together we (the Ticketmaster Utah Jazz guy and I) went through all of the same steps, with no success.

At this point, the Jazz game had now started. I had spent ~4 hours on the phones between noon - 4 pm trying to resolve it. I had left my residence ~2.5 hours before the game so that I could arrive early to address the VS ticket problem. I spent 75-90 minutes at the game trying to resolve it. No one could find the tickets that VS said they had sold me. My family was anxious. The game had started. I told VS "I just want the tickets I have purchased." I asked to speak with a manager. I asked her what we should do, her response "We've done everything that we need to do on our end. We sent you the tickets." Her response "This isn't our issue. This is a problem of TM or the UJ." I said "Mam, again I don't care whose problem it is - I just know I paid VS for tickets and I've now spent ~6 hours trying to get those tickets. The game has started and I still can't get in and don't have them. At this point just give me a refund and I'll get new tickets here." Her response "I can't tell you what to do. We have a no refund policy which you agreed to when you bought the tickets. I'm sorry that the TM and the UJ systems have caused problems here. Those are not our problems. I will have upper management review this and get back to you within 24-48 hours." I asked her to please make sure that there were very detailed notes linked to my account. She assured me that in addition to the detailed notes they recorded every call so they would have adequate information.

So, our family purchased tickets - a second time - to go to the game and I've been anxiously awaiting the promised call from "Upper Management" ever since. As of the time I am now writing this it has been nearly 72 hours since I was promised a call from "upper management" - of course that call hasn't come. I just got off of the phone with the Customer Service Department, their response? "It isn't our fault. We did nothing wrong. This is Ticketmaster and the Utah Jazz's fault. Of course they will say it's our fault, they are our competitor. It's not our fault you couldn't get the email to work. We delivered the tickets. We've researched it. We have a no refund policy. We will refund your service fee. There is no manager you can talk to about this."

Any organization that makes specific promises and doesn't follow through ("we will call you in 24-48 hours")or that takes money for a good or service and then doesn't help to make sure that that good or service is delivered ("this isn't our fault") and then refuses to empower their employees to make something right, is not a company worth doing business with. At the end of the day they are a broker who feels no responsibility to make sure that you get what you pay for - and they will absolutely stick it to you and make their non-performance your issue.

FRAUDS. DO NOT USE THIS COMPANY FOR DAY-OF TICKETS. VividSeats will take your money and not deliver on the tickets. Customer service will not return your money and upper management will not call you back.
We bought tickets to a game a few minutes before it started and we never got the email with the information needed to accept the tickets to actually get into the game. We argued with the customer service representative, for thirty minutes about how we couldnt get into the game because we never received the email.
THIS COMPANY IS A HUGE RIP OFF. THERE IS NO REASON TO USE THIS COMPANY AS THEIR HIDDEN FEES DONT MAKE THEM CHEAPER THAN USING A REPUTABLE COMPANY LIKE STUB HUB OR TICKETMASTER.
We jumped through all sorts of hoops that you never have to do with Stub Hub or Ticket Master in their stupid registration process. All their other emails showed up instantly except the one with the actual information we needed to get our tickets,
Furthermore, when comparing prices, Vivid Seats, DECEIVES YOU by not telling you about their $25 fee per ticket until you are partially through the buying process. If we were aware of the ridiculous fees, and all the hoops you have to go through to get the ticket, we would have used a company we trust where you truly receive the tickets instantly.
How much longer should we have stood outside the stadium, waiting on an email that didnt come into my husbands inbox until an hour and a half after the game started? We screen shot the phone when they finally came in. NOT ONLY ARE WE OUT HUNDREDS OF DOLLARS, BUT MISSED THE PLAYOFF GAME ALTOGETHER. THESE GUYS ARE FRAUDS.

I spent $2159. 39 on VIP seats 27-32 in section 102 to see Def Leppard with Poison and Tesla at Aarons Amphitheatre at Lakewood on Wed. May 3,2017 7:00 PM. When I got to the event there were people already in our seats. The ushers didn't know what to do so VividSeats brought in the higher up guys of VIP. I had to leave the concert area while he talked with his senior. Apparently, we were sold tickets from that were not for the seats indicated. In addition, because of the extreme confusion we missed a good portion of the show and had to stand in the isle until they "created" seats for us. These seats were in section 103 in the very last row. This is not what we paid for and were very disappointed. I have pictures and videos of the evening showing that we were not in the seats paid for. The night we got back from the concert I immediately contacted Vivid Seats via email. The next day I talked to them more and over the course of the next few days I filled out all the paperwork so they could conduct their investigation. After Vivid Completed their investigation they decided to refund us only $454 of the full amount. I was completed disappointed. I feel we should have had either the full amount refunded or at the very least 70% of the amount to make up for the hardship that we experienced and the simple fact that we were not able to receive what we paid for. Further more after spending a ridiculous amount of time on hold and going back and forth with the customer service reps I was sent to an investigator who I was only able to leave a message for and I don't even believe the message even recorded. I will take this company to small claims court for not delivering what was promised if this can't be settled amicably via BBB..

I just happened to click on an add for a game bc we had contemplated going. Tickets $65 ea. ( total was $178 with no fee explanation). I fill out the info. While waiting on my wife to decide yes or no. We decided not to go so I close out the window. I never clicked purchase, submit, or anything. I am 100% certain! Suddenly I have an email confirmation for my tickets. I immediately contact the company via chat where I am basically told sucks to be you. Then I finally get through to customer service where I am told sucks to be you, and that I have no proof. That is a great way to treat customers;" you have no proof that you didn't order the tickets that we say you ordered a few minutes ago therefore get over it." Oddly enough I read through these reviews and I see others who had the same thing happen; phantom orders with no refunds or returns. This is my first and last dealing with this scam job. I had my credit card company open an investigation. I know it will not accomplish anything, but at least it feels like I did something.

I wanted to buy Ed Sheeran tickets for my husband for our anniversary which is on July 25. Living in Saskatchewan, there are very few choices for concerts we want to go to so when I saw he was coming to Saskatoon on July 23, I thought, great concert to go too for our anniversary. I haven't purchased concert tickets in a really long time so went with the first google search choice I saw which was vivid seats. The tickets were $204 each - pretty pricey for me but I bought them anyway - and I purchased them in March. Vivid seats sent me a quick email stating I would receive my tickets on July 17,2017. When I got my VISA statement it was almost $800 - the tickets were actually in US funds (even though the concert was in Canada!) and there was an extremely large service charge of almost $150 US! In addition, the row number that I had purchased didn't even exist as confirmed by the venue! I tried to call vivid seats and could not get through. I tried to then "instant message" and again, could not get through so I was given an email to contact them which VividSeats responded to. Long story short, there was small print that was not evident when purchasing the tickets in the FAQ and once checked out - so my bad. Oh and I had purchased "guaranteed seating which means that I was guaranteed to get seats in the section but maybe not in the row/seats I had purchased- extremely misleading to me. Now fast forward to July 17... no tickets... no email notifying me why I did not receive the tickets. And once again I contacted vivid seats on July 18, again unable to get through by phone, I had to chat via instant messenger with some dude who explained that "ohhh your tickets were held by the venue... you should get them 72 hours before the show... or your money back! We were just going to notify you!" Weird thing is, I knew a few people who purchased seats this same way and they received their tickets when stated. So anyway, 72 hours would be July 20 right? So July 20, again no tickets - and I was stressed btw because we had to travel to Saskatoon from Regina, had a hotel reserved and everything. So again, I contacted vivid to actually get in touch with someone on the phone. She explained that 72 hours was Friday... um well no but ok so hung up. Friday came, no tickets so I called again on Friday and they said oh the seller just sent you your tickets via UPS. And so she emailed me the tickets which I had to print out. We were able to go to the concert yesterday... So when did I actually receive my tickets via UPS which I paid all this money for? Today... the day after the concert... And what ticks me off more is when I received the tickets, I noticed that the seller actually bought them for $139 US though I paid $204 each. So this guy does nothing but have some way of quickly buying tickets, meanwhile I do all the work? AND I pay a huge amount of money? Why did I pay $150 US to do all the work? Why did I have to go through all this stress to have an enjoyable night out for my anniversary? I'm scratching my head here but lessen learned, I will never, ever purchase a ticket from Vivid seats. I'd rather not go to the concert - even though it was great - it was not worth the hassle, the time, or the stress.

I had an extremely unpleasant experience using VividSeats. Around Christmastime, I ordered two tickets for a play in January for me and my mother to attend. I never received the tickets via email by the time I was told I would, so I had to call VividSeats and speak with an associate the day before the play. The man told me that the seller probably would not have the tickets by the end of the day, so he recommended that I cancel my order. I told him that I wanted to wait until later that day just in case. When I called back later that day to check on the status of the order, the seller still did not have the tickets, so the same man that I spoke to earlier cancelled my ordered for me. He confirmed that my order was cancelled and that I would be refunded within the next few days. Three weeks passed and I never got my refund. I paid $180.

I emailed the service team about my issue, and the customer support associate responded saying that I did not get reimbursed because my order was never cancelled because VividSeats never received a call back from me when I did, in fact, call back to cancel it. I felt disrespected as a customer when they told me that I did not call back. They were not accommodating or considerate to me as a paying customer who did not receive quality, dependable service. They essentially blamed me for the issue. They ultimately cancelled my order and promised a reimbursement in the next few days after I corrected their mistake. I did not appreciate their unprofessional and disrespectful response when I requested help with the issue. I will never use VividSeats again and will warn my friends who buy concert tickets often.

Bought 5 tickets for an event from them. After applying my credit card, the system showed total cost WAY OVER. VividSeats charged me $25/ticket extra and Overnight fees. After talking to customer service they gave me $40 back. After receiving my tickets, the seats I thought I purchased tickets for were in fact not the tickets sent to me. I purchased "center" tickets for $100/each, I got "SIDE center" valued at $45/each, but they charged me $100/each. Once again I complained and while it took many conversations, VIVID SEATS finally refunded me $200. They said they will take a loss... well that might be stretching it, but I do appreciate the partial refund. Just be very careful when purchasing from a third party and if we ever use VIVID SEATS again, we will definitely double check the wording for the seats we purchase. BOTTOM LINE, Vivid Seats should screen who it accept tickets from, the person's name on our tickets has his own ticket selling business and he knows how to cheat the system. We even called his business and just said we were interested in tickets, we didn't even get a call back from him.

I recently purchased tickets to a hockey game through vivid seats mobile app, upon discovering "cheap tickets" I took advantage of this "great deal" and promptly proceeded with my purchase, I was so happy that I found such cheap seats, I proceeded on with the purchase, VividSeats gave me the option to buy insurance for my tickets (a successful attempt at distracting me for the moment) and I declined the offer, I then submitted my credit card information and billing address, it all looked good.
However the next day when I was reviewing my credit card transactions I noticed an extra charge of 40 dollars from them! I was shocked! And I started thinking back as to what could have happened... I realized that after offering me insurance and asking me for all my information, and having me click "place order" about one hundred times, they sneakily and slyly threw in some hidden fees at the last second, catching me off guard. I tried requesting a refund from customer service, they would leave on hold for hours listening to their music, and when they would finally answer, they weren't willing to negotiate at all, simply stating that this is their policy, and that these charges were for the emails they have to send. ( Never heard of such expensive emails)
In short NEVER PURCHASE FROM VIVID SEATS! THEY ARE SCAMMERS AND DISHONEST, STICKING IN HIDDEN CHARGES WHEREVER THEY CAN.
I recommend * or * And never to associate yourself with these scammers.

*Business information redacted by admin

Never use Vivid seats
We bought tickets to a Brandi Carlile concert through Vivid seats. VividSeats said our tickets were "confirmed" and would be received electronically within days.

Our account was then updated saying the tickets would be received the day before the concert. That's a little stressful since we were traveling to the concert and it was a gift for our daughter so we needed assurances that we'd have the tickets. But ok.

Come the day before the concert. No tickets. I try calling Vivid and am told by a recording that our wait time will be 130 minutes. Really?

I then try their live chat function and am assured they are working on it and we'll receive an email shortly. No email that day and nothing in the junk filter. The day of the concert no email.

We finally had to buy replacement tickets from another vendor and never did receive the tickets from Vivid.

We've never received an explanation or apology. I sent an email to their customer service email line - no response.

I'm sorry but this is not ok. Even if you are a reseller, you need to be able to give assurances that people will receive their tickets and you need to have better customer service.

Incidentally, we purchased the replacement tickets through AXS - another reseller. As soon as we paid, we had our tickets and went to the concert without stress. I will never use Vivid again but will recommend AXS to my friends.

I just attended the Jack Johnson concert at the Gorge in Washington state. I knew this would be a very costly trip as we were flying out of Chicago and into Seattle The Gorge has been a venue that has been on my bucket list for a long time so I was willing to pay the extra costs to get and stay there. I even was willing to pay way over tickets price (nearly $900 for 2 tickets) to ensure that I had great seats. The day prior to the show I found something online that concerned me. Someone posted a photo from the section right to the left of where mine was complaining about the obstructed view and how it was not noted on his tickets. Once I looked at the seating chart and compared it to his photo I could see that my seats were in an even worse location as far as obstructions go. I called and spoke with someone at Vivid Seats (I was told this call was recorded and I hope it was). He explained that VividSeats stand behind their sellers, that they are obligated to provide you with information on the seats, if they are obstructed, then it should have said that on the ticket. I was pretty upset but the representative did talk me off the ledge, pointing out that until we knew for sure there was nothing that could be done about the situation. Maybe I was getting worked up for nothing.
Unfortunately that was not the case. When I say obstructed view, I don't mean a little annoying pole that is in my line of sight, I mean a big white tent that covers about 40% of my view! I am a business owner and as such I realize that things happen and I am always very grateful when my customers come to me first to give me the opportunity to rectify a situation prior to escalating it further. The goal is to make companies keep improving and how can they do that without knowing what they are doing wrong. I have really done my best to extend this courtesy to Vivid Seats. I wrote to them on 4 separate occasions and have also tried to use their online chat option 2 times, both times I was told they had a high volume of calls and they prompted me to let them email me instead of continuing to hold. It has been weeks since my initial attempts to get a response but they are just either ignoring me or their system is so flawed that my messages are somehow not getting processed. I really wish they could take the steps to fix their processes but their lack of response at this point tells me they lack the integrity to do the right thing. Their promises they state on their website are empty promises. I highly recommend that you choose a different ticket company. I have used other sellers and have never had a bad experience like this. I am honestly just shocked at the way I have been treated with this... the complete lack of response. I thought for sure they would want to remedy this situation. This company obviously does not have the expertise to know the venues they sell tickets to. If they did they would know if a view is obstructed or not and they DO NOT stand behind what they sold. Mistakes happen and I would have never of written this review if there had been any attempt to make this right for me or to at least acknowledge they need to make changes so that this doesn't happen to another customers. Very disappointed... Please do not use this company. Thankfully there are better options available. These ticket resellers charge you a hefty service fee on top of the inflated ticket price, you would think that would offer you some assurance that you are getting what you paid for at a minimum.

I purchased a ticket for the August 20th 2021 Pat benatar Burbank California concert. I went to the venue and nobody was there. Vivid seats did not send me an email notification that the concert had been rescheduled to September 3rd. I recently checked my email and my vivid seats app and found out that the ticket which had been issued had now disappeared from my app because the app and computer believed it to have been a event. I used the vivid seats chat and the person there was completely unable to help me. Even after giving her my phone number my email and my billing zip code she did not understand that I did not have a ticket for this rescheduled concert. She also thought that she could not issue me a refund because the event had already happened. Under the terms and conditions of this website if a concert is rescheduled the cost is fully refundable because not everybody can go to a rescheduled concert. I told her that. I also told her I still wanted to go and I needed the ticket. She accused me of being a robot because I repeatedly asked for her to send me the ticket. She did not send me the ticket. She did not know how to send me the ticket. She advised me that if I decided not to go there would not be any refund. I explained to her I wanted to go. This company is very incompetent and indifferent in regard to complaints from customers even though VividSeats charge very very high service fees. Charging the high service fees they still do not provide even a minimum degree of assistance when things go badly. The major of a company is not when they deliver as promised but rather what happens when something goes wrong. I now have to call them and be on hold for a very long time to try to explain to them that I need the ticket for an event that has been rescheduled. And now I have lost more than $250. I believe these people to be very bad and this company will probably not give me the ticket and I will have to do a chargeback on my American Express Platinum card. Again this concert was rescheduled and they did not send me an email notification of its rescheduling. Even though I have their app they know my name telephone number email and that I have their app I recommend you not use this company because of the very very high service fees and their failure to deliver even the basic service for which you pay. They're gross indifference indicates that they have a very high degree of dislike for their customers.

For whatever reason, CapitalOne had an issue reconciling my Zip Code to the information provided to VividSeats.com online and couldn't finalize a purchase of 2-Seats for Fleetwood-Mac on March 15 in Hartford, CT. I called the 800-Customer Service Number clearly posted on top of the online order form and was immediately connected to "Jake," who in addition to speaking fluent English (apparently NOT a Philippines Call Center that's all too prevalent everywhere) was courteous, quick and efficient in identifying the Concert, Venue, Dates and Tickets I wanted. He reviewed the information carefully, read-back all the detail and provided the required disclaimers in minutes, finalizing my ticket purchase and completing the transaction with minimal issue and absolutely no aggravation.
It's become RARE these days to find a Customer Service number anywhere - much less clearly posted where you'd expect. Never mind getting-through to a great Representative without the hassle of phone pre-screening, routing and the like that require pressing buttons and waiting for prompts. I can't even begin to note how awesome it was to have Jake just find what I wanted, buy it and complete the transaction hassle-free.
While I wish everything had gone perfectly online (likely no fault of the site) - I am thankful for the excellent Customer Service and back-up to getting what I wanted quickly. Thanks JAKE!

GAWD! I loathe these bloodsuckers and their ilk. I just don't know what else to say... but I do know that "people" (and I use this term loosely) buy up scads of tickets to every event you can imagine and sell them back to the fans through Vivid or Seat Geek or whomever I will have do deal with next because ticketmaster allows them to do so and then it is impossible for a true fan of (insert your sporting or concert or other event here) has to pay 10 times the price to go to their event. It used to be completely illegal... but now it isn't.

I called VividSeats to find out about Rush (the band) tickets in Seattle. I wasn't aware that VividSeats were on tour (since they aren't supporting a record) so I didn't have a chance to get in on the first wave of ticket sales. I have a hurt foot and I wanted to sit in the MIDDLE of the row so stupid, drunk people wouldn't be harassing me on their way to buy more beer, puke or use the bathroom.

So, OK... The band has announced that this is the last big tour they are going to do and I haven't missed them since I was old enough to go to concerts and I didn't want to miss them this time. If this had been a normal tour, I would have probably skipped it because I have an injured foot. This is why I did not want to sit on the end.

So I explained all of this to VividSeats and they said they would look into it for me. 4 days passed and finally they got back to me saying that they can't tell me where the seats are, but they are not on the end. Not "dead center either" but definitely not the end. So I bought them.

The tickets came yesterday and they are seat 3&4, which actually, while not being at the very end of the row, it's dang close. $1700 for a pair of tickets and this was the best they could do? And I'd bet anything that seller has more tickets but didn't understand the gravity of my situation. Or did not care, which I suspect is closer to the truth.

I purchased seats today from * at *******851. Order number 13213456.
I was extremely happy with his service at first. He told me I would have hard copy tickets delivered to me overnight, and I would have the tickets tomorrow, 4/26/2017.

BUT, then I received an email confirming the ticket purchase and stating that my tickets would be shipped by overnight delivery through UPS on JUNE 8,2017, OR EMAILED!
I BETTER NOT GET AN EMAIL!

6/8/2017 is only 2 days before the event on 6/10/2017. The tickets were going to be overnighted to me in Worthington, Ohio.
UNFORTUNATELY, I WOULD NOT EVEN BE IN WORTHINGTON, OHIO ON THE 8TH OR THE 9TH of JUNE to receive these tickets.
THE TICKETS WOULD HAAVE BEEN SHIPPED TO MY HOME AND I WOULD NOT EVEN BE IN THE SAME STATE.
I am very upset! I never would have purchased tickets knowing I would not receive the tickets in Ohio until the day before the event in Chicago!
FORTUNATELY, when I called Vivid Seats back, I spoke to * who was able to change the shipping address to my daughter's home in Chicago!
HE was a GODSEND and the only reason I am not going crazy right now and about to rip someone's face off!
He changed the shipping address to:
*
He's going to check this order intermittently to make sure it is right and call me if not!

I WANT THE TICKETS LEFT ON HER FRONT PORCH UNDER THE MAT
Because if VividSeats aren't left there on the 9th and have to be signed for, I will not have tickets in time for the event!

Rest assured that if I do not have tickets by June 9th delivered to her address in Chicago at the latest, I will be after the 100% guarantee for better seats in the Orchestra Center for June 10,2017 at 2 PM.

KUDOS to *! I wish there was someway I could show him my appreciation.
If anyone at Vivid Seats wants to make this better, you can call me STAT with an offer for 3 better seats for this date and time!

I will NEVER order seats from Vivid Seats again!

*Personal information redacted by admin

Buyer beware! I purchased three tickets to an event, and was shocked to see the total charge after I hit the submit button. VividSeats charge a service charge of... are you ready... 33.33%! That's right, this company, who only acts as a go-between for people who want to sell tickets, charged a SERVICE CHARGE of $426.36 for three tickets to a play! When we called they told us that they literally make up the service charge based on how popular the event is. In fact, the service charge is not even the same for the same event. As an experiment, we put in a trial purchase for a cheaper ticket, and the service charge was 25%. Then they told us that if we tried to cancel the charge with our bank, we would not be successful. For heaven's sake, don't use them.
Update: I received a call from a manager of the company, and he offered to refund $230 of the $426.36 service charge. According to other reviews I've read here, this is something they do if you complain loudly enough! Even with the refund, I still think their fees are too high for simply acting as a go-between for ticket sellers and buyers.

Knute was very helpful in finding me seats for the concert I've been saving up for, for months. He found me seats that were 13 rows closer than the one's I was looking at before and he saved me a little over $60 dollars for the first set I was going to buy. He listened to my concerns when I told him that I was trying to get the best seats I could because my mother recently in the last year had a retinal detachment in her eye that causes her not to sees well as she used to. I appreciate his patience and understanding when helping me with my order. Also, if anyone is trying to order tickets from this site I would advise you to call the representatives. It makes the process so much smoother even if you are not making a purchase that day and have to think about it. I can not thank Knute enough for the help that he provided me and I hope he is recognized for his amazing customer service. I also want to recognize Jay Rod for amazing customer service as well. He is the representative who I talked to a couple of weeks prior to purchasing the tickets. He talked me through the prices of the tickets and was giving me feedback for other customers that had bought tickets from this venue before. I unfortunately had to decline because I was not sure about the processing fees that needed to be added. I thank both of them for there outstanding work and recommend this site to anyone wanting to buy tickets for event! Thank you VividSeats! -B

I paid for two lower level tickets to the Seattle/Atlanta Monday night game and got nosebleed seats delivered one week before the game. My purchase was made in May and i never received any confirmation from the company on my purchase (although VividSeats got my $440). I emailed two weeks later about lack of confirmation and received a response that they had my order and that the tickets would be delivered prior to the game.

Fast forward to September (4 months later) and late in the month I emailed again about no confirmation order number (you need this to even talk with customer service, or you get hung up on by their convenient automated phone system). No response to my email.

I protested via Paypal with Zero satisfaction and after again emailing was given a response they had my email address wrong (weird as they did't the first time I got a response in May) and my tickets were now delivered via email.

The tickets they sent were the VERY LAST row of Century Link Stadium, under $100 value seats. I complained and received a simple email explaining this is what I ordered. Further emails back were ignored. I escalated my claim with Paypal and the end result was they agreed with Vivid.

So, i paid $440 in May for seats that were valued less than $200 total. On other ticket sites, I could have had better seats for $125 each the day of the event.

This company is crap and are taking advantage of good people who fall for their deceptive business practices. If there is a class action lawsuit, I am in!

Horrible Horrible Horrible business and customer service

I purchased from vivid seats tickets to an event for 1200/ticket. The listing said available the next day. This was a lie. The tickets are not available until the

Day of the show and I have to find someone physically to get them from. Because VividSeats will only be available via willcall the day of the show. Totally misleading.

Horrible business practice. I called to get my money back. They refused. 'All sales are final.' These people don't care about making customers satisfied at all.

Not having learned my lesson, I placed another order with vivid seats for another show. This time 600/ticket. I specifically chose this listing because they

Tickets again were to be available and shipped the next business day. 1 week following purchase no tickets. I finally get a notification and tracking number that

The tickets are shipping with overnight delivery for the next day. The tickets require a signature. I made arangements to be home to receive these tickets as they

Were to be over nighted. No tickets. Another week goes by and another tracking number and shipping label has been created for overnight shipping. Again I made

Arangements to be home from work to sign for the tickets. AGAIN no tickets.

I spent over an hour on hold trying to speak to someone who could help me with this issue. My concern was that I didnt want this to happen again. I spoke with

Mika, the 'highest level manager' available at vivid seats that I could speak with. Her solution was to offer me the same tracking number I already had. I also

Spoke to Jamila T before Mika. Both horrible customer service representitives. Mika refused to share her managers name or contact information. She refused to

Share her extension.

If vivid seats wants to run a reputable business with solid customer service, this is not how it's done.

This was my first experience using Vivid Seats and my absolute last time. I have never been more frustrated by a customer service "team."

Let me start by saying, I purchased tickets on Thursday, September 27th to be overnighted to my mom's house and arrive on Friday, September 28th. Vivid Seats specifically says on their website and via text "All tickets are guaranteed to be delivered in time for your event, and you will receive a tracking number via email once the order has shipped."

I checked the UPS tracking number on Friday around 11:00am and no update was given. It wasn't until I checked around 1:00pm that it said "delivery attempted at 9:24am." No email, no phone call, no text, nothing. UPS ALWAYS leaves a note saying VividSeats attempted delivery. Nothing. So, I call UPS Customer Service to track down the package. I'm told they have no idea where the package is! I arrive in town and go to the UPS Customer Center to speak with someone directly. They take my phone number and let me know they will call if they find it during unloading trucks.

I called Vivid Seats Customer to explain the situation. After explaining myself 10 times to 10 different people, I am offered zero help. The event was today, Saturday, September 29th. I was beyond frustrated at the lack of customer service. Each "agent" acted like a robot and kept saying "I'm looking into this for you." I told them that UPS lost my package which is exactly what happened.

I receive a call this morning from a UPS representative saying my package was accidentally shipped an HOUR AND A HALF AWAY and was on a 50 foot trailer sitting, waiting to be unloaded on Monday. I call Vivid Seats, again. I ask for the tickets to be reissued and sent via email. They tell me this isn't possible and that I will not be receiving a refund. I was hung up on once by a man. I get through to a "senior customer service representative" who ended up arguing with me over the whole situation.

Do not use Vivid Seats. The "agents" are real people but trained to be robots. They were no help in resolving my issue. You better believe I will be pursuing legal action to get my money back. The combination of Vivid Seats customer service and UPS losing my package (of tickets) pushed me over the edge. THEN, to say that a reissue of the tickets sent to my email was not possible and that I would NOT be receiving a refund brought me here to writing this review.

I went ahead and purchased more tickets so that I could take my family to this event today. I used a different provider for the tickets. I always give people the benefit of the doubt. After frantically attempting to figure out this dilemma, I feel the need to share my experience and warn others away from this "company." There are NUMEROUS similar reviews on all websites regarding Vivid Seats. They sent me an email each time I called asking to complete a customer satisfaction survey. At the end it states, "you are acknowledging that we may edit your review or choose not to post to our website." There you have it. No business would ever let the customers know that they will edit the reviews they receive. I hope you have read this review and hear my please to not use this "business."

I purchased tickets to the Packers vs. Panthers game over a month ago. I was told VividSeats would be delivered (by email) 2 days before the event. They weren't, so the day before the event, I called customer service in the early afternoon. After spending half an hour on hold I was told they were looking into the problem and I would receive a call at 3:00pm. No one ever called and I called them back at 4:30pm, I was told MY tickets had just been delivered to my email and that everything was settled. When I got my tickets finally, I saw that they were on the complete opposite side of the stadium from what I had ordered. Seeing as it was a football game, I chose my tickets based on what team's side I wanted to sit on. I will say that the tickets I received were 2 rows closer than the one's I purchased so to them, these were considered a "fair trade" and "comparable" so I had no option to get my money back. I would have rather re-purchased tickets from another, more reliable site, in seats that I actually PAID FOR. I understand the terms and conditions of the site, but NO ONE told me my tickets were being traded until I called and complained. This is just unprofessional and SHADY. I expected better service for how much money I spent. I should've known better I guess.

Don't EVER use this company to get tickets! VividSeats will screw the hell out of you! Due to Covid the event I was to attend was cancelled. I have asked for my credit card to be refunded and I got screwed. They give you 7 days (I'm within 7 days of the event) and they are forcing me into their "Rewards" program. I called Vivid Seats and the robot asked if you would like to "live chat" I thought that might be easier so tried that. Don't waste your time it's just a robot too! I called and it took me at the very least 7 times to reach a representative press this number then that number but no option to discuss a refund so I pushed 0 until I got through to a human. After the discussion and her regretfully having to tell me I wasn't getting a cash refund and being forced into their "Rewards" program I asked to speak to her supervisor. She talked over me, told me her Supervisor is not taking calls (shocker) then she proceeded to hang up on me. I also bought tickets through Ticketmaster which event was also canceled and had no issues being fully refunded! Due to Covid and other life events I am need of this refund.
SCAM SCAM SCAM!