VividSeats

On Friday, October 28th, I went on to vividseats.com. I selected 6 seats at $32 for plaza level seating.
I then selected the link clearly marked BUY in bold red letters (see sample page attached). This prompted me to the next screen,
Login or Register, which I went ahead and logged in.
Then next screen selected delivery method, which I selected Email delivery.
Then the next screen was Billing Information, which I entered in all of my billing and clicked CONTINUE.
Then I got my receipt of $960.00. The total should have been around $200 for the 6 tickets at $32, as selected.
NOWHERE DID I SEE $960.00 total.
Within a few minutes I called vividseats and explained to them that something happened in checkout. VividSeats said the tickets were around $130 each. I told them over and over again that that was incorrect and I selected $32 tickets from the dropdown and selected BUY. I spoke to 4 different customer service people that day as well as my bank.
Vividseats told me there was nothing that they can do.
My account was $960 short for 4 whole days.
Customer service is clearly NOT important to them as they clearly SCAM their customers out of money. I asked them to refund and give me the $32 seats so I can stay a customer, that was not an option they said.
After this happened, I went online and found countless other complaints about this company. The same exact thing had happened over and over again.
On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months.

I tried to purchase tickets to the New York Jets at Green Bay Packers game at Lambeau Field on Aug 21. I was excited to get to get tickets because I am active duty military and rarely get the chance to watch my Packers. Two days in a row I was met with "internal server error" and was not able to purchase the tickets. When I tried to use the live chat option, I received a message saying that it was not working. I finally called the toll free number and spoke with a nice person. I told him the tickets that I was trying to purchase and was told VividSeats were still available. When he told me the final price, it was WAY above what the price was on the website. I had to settle for different seats that were further away from the field than I had hoped. So even though the representative I was spoke with was courteous and helpful, I am very upset with the overall experience of using Vivid Seats. This website will never be my first option to purchase tickets in the future. I'd rather use any other means to get tickets than attempt to use Vivid Seats.

We bought Disneyland Halloween ticket form Vividseats a month before the event, the reason we bought from Vividseats but not directly from Disneyland because the night was sold out and we only one ticket short for families so we paid almost double for one ticket, we booked flight, hotel take kids to Disneyland, the ticket we got form Vividseats was not valid, Disneyland asked where we got the ticket, we told them vividseats, Disneyland told us the ticket has got refund and many people got not valid tickets form Vividseats suggest us to file a police report.

We called Vividseats in from of the gate of Disneyland because we took flight all the way in Disneyland one of our kids can't not get in to the halloween even. We waiting on phone for half hour then customer servers just hand up on us and we did live chat on our phone with their customer servers, vividseats just asked us don't file police report and the team work on this issue is not work over 5 pm so have to wait for next day.

So end up one of us can't get in, after 4 days now we still not get this issue solve totally ruined our trip to Disneyland.

Still try to contact them and consider to file a police report soon.

WHAT EVER YOU DO DO NOT BUY ANYTHING FROM VIVID SEATS! I AM WRITING THIS IN THE UTMOST INTEGRITY. I AM DISABLED AND ALWAYS PURCHASE ISLE OR END SEATS. I AM A BIG GUY AND SUFFER FROM SCIATICA BAD BACK AND ANXIETY AND MY WIFE SITS NEXT TO ME. I BOUGHT TWO TICKETS TO THE EAGLES IN PHOENIX ON SEPTEMBER 25. WHICH IS MY WIFE BIRTHDAY.WE DECIDED TO STAY THE WEEKEND SEEING PHOENIX IS 4 HOURS AWAY. SO WE ARRIVED AT OUR SEATS AND VividSeats WERE IN THE MIDDLE OF THE ISLE. NOW I ALWAYS TALK TO A LIVE AGENT AND WAS TOLD THEY WERE ISLE SEATS. SO WE TRIED TO GET THEM CHANGED AT THE FOOTPRINT CENTER AND THEY WOULD HAVE FOR $200 MORE WHICH I DO UNDERSTAND BUT I WAS TOLD BY VIVID THESE WERE ISLE SEATS AND WHY SHOULD I HAVE TO PAY MORE. FOOTPRINT DID SAY THEY WOULD PUT US IN A SUITE WITH 12 OTHER PEOPLE AND WAS DIRECTLY ON THE SIDE OF THE STAGE. SO WE DECIDED TO GET OUR TICKETS SCANNED TO PROVE WE DID NOT ATTEND THE SHOW. NOW THE BIG PROBLEM IS THAT YOU WILL NEVER GET A HOLD OF CUSTOMER SERVICE ITS A 200 MINUTE WAIT FOR THEM, THEN THEY HANG UP. EMAIL IS LIKE ROBOTIC. I ALSO BOUGHT ROLLING STONES TICKETS FOR NOVEMBER 6 AND THEY ALSO ARE NOT ISLE SEATS IVE BEEN TRYING TO GET A HOLD OF ANYONE FOR A MONTH AND NOBODY WILL CALL EMAIL TXT NOTHING. SO NOW I AM OUT OVER A $1000 AND THEY COULD CARE LESS. THAT WEEKEND ALSO COST US $1000 SO PLEASE DO NOT GO THROUGH A 3rd PARTY, GO THROUGH TICKET MASTER DO NOT GET YOUR TICKETS THROUGH VIVID SEATS. ALSO BEFORE I BUY THEM I MAKE SURE THEY UNDERSTAND HOW IMPORTANT IT IS FOR ME TO HAVE THESE SEATS AND THEY ALWAYS SAY NOT A PROBLEM WE WILL TAKE CARE OF THIS. ITS EASY TO GET SOMEONE WHEN YOU WANT TO PURCHASE TICKETS AFTER THAT YOU ARE DIRECTED TO THE PHILIPPINES. ITS A JOKE AND A FLY BY NIGHT POS.
JOE COREY

Had bought tickets from you in the past no problem. I bought tickets for the hockey game order # 1140637 leafs vs blue jackets on April 9 th These tickets cost me 755.oo $us Section 119 row 11 seat 13 - 14. Drove 4 hrs spent 705.oo $at the Royal York Hotel for the special night only to be told at the door these tickets are VOID My wife and I are 62 and weren't too impressed now I had to buy 2 more tickets if I wanted to see the game since I was there Another 256$ now we're seated in the top row of the arena not nice. Far cry from sitting 11 rows up. When I down loaded these tickets and printed them it came out Winnipeg vs Leafs on Feb 21st 2017 but my Phone if shows Blue Jackets vs Maple Leafs on April. 9th 2017 I had sent e-mail in February to you stating should I be concerned but no reply from you. I trusted that these tickets were Valid just like you trusted me to pay for them You now have my Cash 1026. 99 can but I never got to see the game from those seats. I would like my money reimbursed since the tickets were VOID I really hope you could help me Thanks Chuck Warriner

The mobile version - app (mobile or desktop) or website are terrible - slow - unresponsive - makes you redo several times - so frustrating. The business is no able to carry the load and I hope the University of Tennessee finds another vendor! There should be an audit by the University as it give them a bad name and really makes season ticket holders believe the University either does not know or worse, does not care. Vividseats is OVERWHELMED by customers being forced to use it - it cannot keep up.
Once logged in and trying to sell tickets - Search Tennessee and the University of Tennessee does not come up. Search for University of Tennessee and there are NO search results. The only way to find the Univ. Is to search for Neyland.
Once in the sales listing selection page - It is 11. 26. 21 and Vividseats is listing games in 2022 for selection - the University has not even printed those tickets. There is not a scanner for barcodes. You must input them manually. The green check does not verify and it seems to have no purpose. Once Verified in the system - if it verifies and does not tell you that there is an issue with your barcodes, the default input for sale price does not automatically input $. 00 after the whole dollar that you may enter. If you put 64 in the dollar location it will require you to input 64.00. So Stupid! As I reenter it now I get 504 Gateway timeout... it would not have timed out if Vividseats had a default for inputting whole dollar amounts.
If you get past barcodes, you have to input the paypal address for you account. I can see this being a security check and I am ok with it, but I have to input a new credit card even though the button is selected to use a saved card. I cannot leave that card section blank even if it is not selected. It does allow me to use my saved address.
So now you should have been able to jump through the hoops to get your tickets listed... but no - it tells you that it may be up to 24 hours before VividSeats are actually listed. That is not the worst part - you think they will automatically list. No. I have been selling with Vividseats for three years (as the University of Tennessee holds season ticket holders hostage). This year EVERY TIME I have submitted tickets to sell they have gone to a validation section of Vividseats non-customer service and sat. I have had to call or email to get them released to sell. ARGGGGHHHH. If you have read all of this thank you for letting me rant. Hopefully someone at the University of Tennessee will take charge and have things either at the University or at Vividseats changed before next season... oh but wait there is more. I have been typing this while attempting to list tickets. I got to the last page and got the following, "Oops!

An error has occurred and we're working to fix the problem.

If you arrived at this page while submitting an order, please contact customer service at *******851 "

If you watch the behavior of some businesses during this crisis you can get a picture of who VividSeats really are and despite their empty words of working with their customers, they have a strategy of milking every dollar they can.
Last November my wife and I purchased two tickets for a Michael Buble concert to be held May 8,2020 in Las Vegas. We got the tickets through Vivid Seats and the total cost for two tickets was $742. Forget the fact that the only way you can get these tickets is through a third-party vendor such as Vivid Seats, accompanied by their markup. It became very obvious that the concert was not going to be held on the proscribed date. We were informed today that in fact the concert had been "postponed" to a later date to be announced.
I inquired about getting a refund. Vivid Seats has a clear policy if the event is cancelled you will get a full refund. But in this case, they play semantics and say the event has been postponed. They don't have another date and do not know when they will have a date. In the meantime, they have collected millions of dollars from concert ticket buyers and have been sitting on that money, in my case, for over four months. For my point of view if the concert is not going to take place on the proscribed date then it has been cancelled. They can schedule another date for Michael Buble to appear but that will be a new concert.
If we assume that since Buble has cancelled his entire summer concert series due to the crisis then we may not see this event rescheduled until sometime in late 2020. So Vivid Seats can sit on this large pile of cash for close to a year or possibly longer.
I then indicated that I was not sure we could be in Las Vegas when the event is "rescheduled" since we do not know what our schedule will be in this scenario. I was informed that we could then sell the tickets through Vivid Seats and of course there would be another service charge accompanying that sale.
I think you can safely assume that I will no longer purchase any tickets through Vivid Seats or any other agent who adopts this rigid policy.

This site is a rip off and should be shut down. VividSeats buyers have no clue how over priced their tickets are until they get them. Vivid seats doesn't tell the buyers the original ticket price so you could end up being literally robbed and they don't care, they don't refund, they don't even void the day of purchase! And their seems to be no limit on how much the sellers can over charge for their mysteriously priced tickets. This is a disaster waiting to happen. My sister used my credit card by accident and contacted vivid seats IMMEDIATELY to get the transaction voided, they said there was nothing they can do except try to do an insurance claim. When the tickets arrived, she saw they were originally HALF the price of what she paid. And when she tried to do an insurance claim only allow for very specific reasons even though it didn't say that when she bought the insurance. I tried to do a credit dispute with my bank and Vivid seats fought that as well, they stole my money. They are rude, unhelpful, and unwilling to listen or help. They should be shut down they are crooks.

I bought $475 tickets to a concert in May. I was "guaranteed" the tickets I bought in section 105 directly in front of the stage. Vivid Seats makes a point to offer 100% buyer guaranteed tickets, however lists in fine print that your guaranteed seat can be anything "comparable". I received my tickets the day of the event, 4 months after buying them, in section 118 directly BEHIND the stage. I contacted customer service immediately and was told the seats were equivalent and I should've read the fine print. The representative essentially admitted that the tickets were much worse than the ones I paid for (the ones that were "guaranteed"), but that VividSeats couldn't be held liable for it and would not do anything to mediate their part in the deceit. I never would have paid that amount of money for poor seats. This was a birthday gift for my boyfriend and I spent the first hour of the concert being so upset that I couldn't even enjoy it. Their competitors had comparable tickets listed that I could have easily gone with instead. I will never use Vivid Seats again.

Vividseats is the worst! I was looking for tickets for a local baseball game that were suppose to go on sale that day. When I went on the team's website I saw there were no seats available so I assumed VividSeats were all sold out. My 86 year old mother really wanted to go to this game, so I was desperate and ended up going through Vividseats and purchasing 3 tickets for a total of $196.05 for seats that are only $18 each on the team's website. The tickets actually went on sale the following day and when I went on the team's website I see the seats I supposedly purchased are still available, so the seller doesn't even have possession of these tickets yet. I tried contacting Vividseats by e-mail, live chat and by phone (where I was on hold for 36 minutes) and kept getting disconnected after I started my conversations. I even had PayPay try to resolve this issue for me with no luck. Please be careful when using this site--I was just scammed out of $142.05 and I don't want to see anyone else have to go through this. Lesson learned and will NEVER do business with Vividseats again.

I will never use this site again for buying tickets. I had an issue with the order I placed and customer service could not have been any worse (especially the live chat, VividSeats were extremely rude). They refused to refund my money even though the seller had the tickets listed improperly. I was supposed to receive a call from their customer service line in 48 hours after talking to the Live chat line, three days went by and I never received a call. I had to call them and they gave me some kind of B. S. excuse of being too busy. They told me they couldn't refund the money because the ticket I purchased was sitting in the same place as the higher priced ticket but it did not have the same benefits as the higherpriced ticket (I paid double the ammount of money for a crapppy ticket because I was under the impression that I bought the higherpriced ticket). I most def. Over paid for these tickets, the fees were ridiculous, and they refuse to give money back even though their seller was completely in the wrong. NEVER USE THIS SITE. PLEASE HEED THIS WARNING!

Well for starters I typically do not leave reviews as I understand everyone has their own opinions and others may not agree. However after my experience with this company I feel the need to warn others before VividSeats put themselves through the trouble I went through.
For starters I do plenty of shopping around before I buy any tickets for the event we attend once a year, this year Vivid seats happened to have the Broncos tickets for about 60$ cheaper than any other ticket provider (even with their processing fees), so on August 24,2018 I purchased 2 tickets to the Denver Broncos vs Seattle Seahawks in Denver for Sunday September 9,2018 game, paid in full that day, money came out immediately. I was sent an email almost right after with the confirmation and it stated that the tickets would be electronically delivered by September 7,2018 (Friday before the game). Great, no stress they will be here before we travel to the event city, also on the email it stated the tickets will be shipped by the seller Thursday September 6,2018. So when Friday morning (9/7) rolls around I still have no email stating my tickets were shipped (transferred), so at 9:13 am on 9/7/2018 I called their customer service line (incorrect number provided on their site, I came to BBB to get the correct phone number) spoke to CSR George, who was very polite, he explained the NFL was monitoring the electronic tickets so duplicates cannot be created and as soon as my tickets were verified as authentic they could be transferred and he assured me that this would happen by the end of business the same day (9/7/2018), I accepted his explanation and waited. Still nothing by evening so at 3:53 PM (MST) so this would be end of Business in Illinois where this company is located, I called again, waited for about 10 minutes on hold and got a CSR whom I could not understand at all, foreign accent and couldn't catch her name or really understand what she said, after asking excuse me and what a few times, she said that they are open until 12 pacific time and to call back in the morning if my tickets had not been transferred. Okay so now we're 2 days from the date my tickets were scheduled to be sent and one day in for unclear reasons why I still do not have my already paid for tickets, please keep in mind that we were traveling to this event city on Saturday 9/8/2018, at 7:47 AM I called customer service again, got CSR Morgan, again very polite, she said she was contacting the seller of said tickets as she put me on hold, she came back with no answers and said I will offer you a store credit for 50$ for the inconvenience you are going through (thanks, but I will not be using this company again), hung up with no explanation or expected time when to expect my tickets. Beginning to panic I log on to my laptop and begin start a live chat with Vivid Seats (8:02 am after waiting for a few minutes to be attended to it said I was connect to James via live chat, he asked how I was doing and as I was typing he ended the chat), 8:11 I logged into live chat again, connected to Ashley this time, while at first she was polite, she stated a team was handling my case, I explained that I would be traveling to the event city and away from a desktop computer (as they claim you have to accept the tickets from a desktop computer)she was rude and said "well go to the library, a fed ex store or a staples to use the computer," excuse me, I am traveling to a city I am unfamiliar with and purchased tickets through this company which assured me I would have them by the Friday before I left for Denver. I left the live chat before I would turn rude myself. We left for Denver and hoped it was for not. At 2:15 after checking into our hotel (307$ for the weekend of this event) I called customer service again as I had yet to receive my tickets still. Adam is the CSR I got this time, again very polite. Stated there was a delay for NFL tickets due to the increase of fraudulent tickets they will not release tickets until 6 hours prior to the games kick off (sounded actually possible at this point), he said call back at 5 hours prior if I still had not received my tickets. I thanked him as his explanation sounded realistic as this is the first year that the NFL is using Mobile tickets at this venue they are just being safe. (Please keep in mind this is the afternoon before the game about 24 hours at this point).
Sunday morning 9/9/2018 (day of the game, 5 hours before kickoff) 8:48 am I called customer service yet again, because as you guessed it still not tickets. I got CSR Peter, again polite, he looked at my account and said it appears they called the seller of the tickets 4 minutes ago to demand they be transferred immediately, well that puts their call to the seller at 8:44 am according to them. He said call back in one hour if I still haven't received them as the seller was transferring them now (his words) and that there were several calls reported about this seller for that section. Okay so I waited another hour, I called customer service again and got CSR Jeff whom I couldn't understand due to his accent, he transferred me to a different department as he said there was an issue and this different department is the only one that could handle it, I sat on hold for over 30 minutes(30 mins. And 56 sec) before I had to hang up to use a different phone, I called back and sat on hold for 19 minutes before it was answered by the first person, Archer (I believe again could hardly understand due to thick accent) he said there is a ticket alert on my account and they cannot get a hold of the seller (whoa wait a minute a few CSR from before said they did get a hold of the seller and they were transferring them) and that he would have to send me to a different department to deal with the situation as it was the only department that could handle this situation as the NFL and the venue was holding all mobile tickets to prevent duplicates (heard that before but we are now less than 3 hours before the game and we have to leave for the stadium, now will be leaving my laptop and can't accept tickets if they come in) I am in full panic mode now, this representative said just stay on the line and do not hang up and I can accept them from the email on my phone and I should be okay to leave for the game (wait what, a few CSR earlier said I had to use a desktop computer and had to go to library etc... to accept my tickets and now I can do it all from my phone) so now I am furious as I keep getting several different stories and no answer where my tickets are and I have to leave to go to a game I have no tickets for, I now sit on hold, I am on hold for 42 minutes at this point and I get a hold of the Venue itself (used hotel phone)to see if there is a delay in sending/receiving mobile tickets) they stated no all systems are up and running correctly. Within 2 minutes of my call to the team venue I got an email from Vivid that my tickets were transferred and to accept them and down load the app for the venue to display the tickets. (Good thing i didn't leave the hotel just yet as you have to have internet to download the app needed to display the tickets), So we great finally got the tickets at just about 2 and a half hours before the game. We could not enjoy the tailgating or outside events for this game as by the time we got to the stadium and parked and got to our gate it was time to enter and find seats. While I did get my tickets (very last minute) I should not have had to go to the stress of this because of Vivid seats, most of the customer service reps were very polite and offered reasonable explanations, however they were all different and none the truth according to the venue they were blaming. This could have been on the seller as well but when a company represents the seller and then blames everything else this is poor business practice. I should have been given different seats the minute the seller did not transfer the tickets by the date provided (9/7/2018) so that myself as a customer did not have to waste my time calling customer service over and over and over to get nothing but different stories. Please future customers or potential customers of Vivid seats, go somewhere else. There was only about a 60$ difference in the price on more reputable sites (Stub Hub, Ticket master and Ticket City I have used and NEVER had any issue with). This company needs better understanding of people traveling and assurance policies, this trip was a nightmare and only because of this company, and I was offered a 50$ store credit, because that is supposed to undo the stress that they caused with lies and deception. Please use other companies.

I am going to be one of those people that start this off by saying if I could give this company one star, I 100% would. I spent a little over 300 bucks on Halsey tickets in STL just for the concert to be rescheduled for the same date but a year later. (July 2021). I don't think it is crazy to expect someone wanting a refund for a concert that's postponed for a YEAR. VividSeats will try and tell you that once the event is officially cancelled, then you can get a refund, but even that is a sick joke. I know so many people that had baseball opening day tickets (obviously was cancelled over two months ago) and they didn't reply to an email (that only gave them 7 days mind you to reply) so they are not eligible for a refund either. IF A CUSTOMER PURCHASED TICKETS FOR AN EVENT THAT IS CANCELLED THEY SHOULD BE ISSUED A REFUND IMMEDIATELY REGARDLESS IF THEY REPLIED TO A FREAKIN EMAIL. I know this is "unprecedented times" right now, but wouldn't you think that means that people need their money back more than ever? I wont stop until I get a refund even if it means getting the Attorney General involved.

This is the worst company we have ever dealt with. VividSeats canceled our order two different times even though we filled out the credit card information they requested and sent scans of our credit card and a passport. The rep told us we can NEVER purchase anything from them EVER. Which was a decision someone made there. "WHY" we asked and we were told for security reasons he couldn't tell us. They did nothing to try and help us and treated us like we are criminals. HORRIBLE HORRIBLE HORRIBLE. I spoke with a women the first time and she blew me off so fast and never gave a second to help. The last rep I spoke with decided that we are not worthy customers nor do they want us as one. This is an unbelievably rude company with NO service to potential customers. We have perfect credit and order many many things online all the time with absolutely none of this treatment what so ever. We have never been treated like this ever.

Then I try and start a chat with this horrible company online hoping I can reach a reasonably sane representative. NOPE nothing there either. Completely ignored. What a sorry place you all work for. Unreasonable and completely appalling. Don't use this company, it will wreck your day and you will end up with nothing but frustrations and needing to write a bad review like I am now. All total garbage this company. I can't say enough how horrible this place is. IT NEEDS TO BE A ZERO STAR RATING! ZERO FOR CUSTOMER SERVICE ESPECIALLY! What is up with this weird company? Too bad for me that I didn't read all the other horrible reviews that have been written first. Lesson learned. Hope others think to read mine and move to another outlet.

Perhaps the most frustrating online experience I've ever had:
1. Baseball game tickets not delivered on time -- missed first three innings trying to find tickets.
2. Vivid Seats makes you go thorugh a separate Ticketmaster account, but failed to deliver the tickets to my Ticketmaster account until 8th inning.
3. Made aproximately 10 attempts to work over phone or by chat -- extensive wait times -- to find tickets while game was going on -- all completely frustrating, incompetent and futile.
4. Now I am attempting to make good on Vivid's prominently featured 100% money-back guarantee for tickets not delivered on time, of course, using the oldest "bad faith" trick in the consumer playbook, Vivid Seats' website provides no information on claims, contacts, or FAQs about how to make such a refund claim, and it doesn't fit into any FAQs or other pre-programmed interfaces. So good luck finding how to make good on that money-back guarantee!
5. While working through Mariners ticket office to find replacements, four guys were at the mariners ticket counter next to me with the exact same non-delivery issue -- with Vivid Seats!
USE ANOTHER VENDOR--VIVID DOES NOT MAKE GOOD ON ITS AGREEMENT WITH YOU.

I ordered two tickets from Vivid Seats and was charged $200 for them. When I got them VividSeats said $35 each on the ticket and had come from smithstix so I called Smith's Tix to confirm the price and sure enough they should have only been around $35 each. I understand and markup but that's crossing a line. Not only that there was general admission 1 and 2 and my tickets did not specify. Attempted to contact Vivid Seats both through email, phone, and live chat to no avail. The automated system hung up on me no matter which options I selected. I submitted for live chat waited for a while and then was told an error occurred. I have had yet to hear back via email. I will never again by tickets from here it was a foolish impulse decision as a gift and I should have done my shopping around. Smithstix was able to help me with the admission questions and apologized but I was charged so much even though it was not their fault because apparently scalping is not illegal there. There you have it. If you have an excessive amount of time and money and don't care what you waste them on use Vivid Seats otherwise find tickets somewhere else. I wish I had read these reviews before I bought them.

Long story short we were denied access to a recent concert, went through all of the protocol, that day and called vivid seats, received a call today to our claim was denied, and no refund. We were not allowed entry because the tickets were transferred to someone else supposedly is what we were told at the box office, and this is my fault, so sorry your out of luck. While the barcodes were scanned at Wrigley Fields a RED STOP sign appeared, while on the phone with vivid seats while outside the venue at no point to the CSR tells us do this or that, all she said was you have a 100% guarantee and the seller will be liable for 200% of the cost. Now I am being asked well did you get something from the box office stating you were denied access? Are you kidding me? I will file a complaint with the BBB and consumer affairs, this is just not right, and take this to my local news here in Chicago. I will not stop till we are refunded. We work hard for our money and to think I will just sit back and take sorry your case is closed as a final answer, is NOT going to happen. I intend to put this review of VIVID SEATS on every social media outlet I can find. These people are scam artist. Also Jarrell is the most rudest MANAGER I have ever spoken to, in all fairness a CSR name Michelle was the most helpful in finally getting someone to call me back, not with the right outcome.

Literally the WORST customer service I have ever experienced in my life. Tickets said VividSeats would be at will call at venue. Come to find out, they were SUPPOSED to send me an email stating that I was to meet a shady fellow outside of the venue an hour beforehand, yet they never sent the email to me. When I arrived at the venue and my tickets were not at will call, I called their customer service and was told that the shady fellow had already left and was not responsible for answering his phone to determine WHERE he was with my tickets and that whoops too bad I was out 700 dollars. As if this wasn't bad enough, after getting off the phone with the rudest woman I've ever spoken to and finding out I was all dressed up with nowhere to go, I find out that the shady fellow had just scalped my tickets and pocketed the money. I tried calling the company back to tell them what happened and they blamed me and told me it was MY fault that he had sold my tickets. Ridiculous scam of a company ever made.

**UPDATE**
Without having to call or bother them, Vivid Seats Management reached out to me specifically to apologize and explain the miscommunication. After talking to them, having bought from them multiple times before with this being the first problem, I would definitely be willing to buy from them again.

I purchased 2 tickets to the Jazz Festival set for October 9,2021. Due to the hurricanes, the event was postponed until April 2022. According to their website, and their "100% Buyer Guarantee," -
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
You will receive full-service customer care.
At Vivid Seats we believe you should get more than just the tickets you purchase. You deserve hassle-free assistance from start to finish. We are proud to be a full-service provider—with our very own industry-leading customer service team, reachable by phone or online during extended business hours.
We're here to help you with your order and provide the best service and protection in the industry. We want you eagerly anticipating your event, not worrying about your tickets."

We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. Compensation may be in the form of a refund or store credit in the amount of the purchase price (including delivery fees, less possible restocking fees), at our sole discretion. If an event has been postponed or rescheduled, rest assured that your tickets will be valid for the rescheduled date. For some rescheduled events, the primary source of the tickets will reissue all previously purchased tickets with new bar codes. If this occurs, the seller will notify us, and we will deliver new tickets to you and remind you to discard your old tickets.

"If we discover that your event has been officially cancelled or rescheduled, we will notify you as soon as possible via email. If you know your event has been cancelled or rescheduled and have not received a notification from us, please be patient—we will contact you shortly."

Tickets were purchased 7/27/2021 in the form of 2 separate orders. On Sunday, August 8,2021, it was announced the event would be moved to April 2022. I have yet to receive either notification from them. There is an online submission email request, where you can get in touch with one of their representatives. I have submitted 5 emails over the span of August 15 to September 21, with no response. There is also a chat portion on their site. Upon using this method, 5th ask for the phone number that is associated with my account. When I have entered my number, an immediate response comes back saying "no account found." The chat assist then ends. When calling the customer service line, with the same number the chat assist was not able to find, the automated system says, "I have found multiple orders with your phone number. If you are calling about order number……, please press 1." When I hit the appropriate response, the system then states, "we are experiencing higher than usual call volume. We are assisting customers that have an event scheduled for the near future, please visit us online to chat with a representative." The only option I was able to use to speak to an individual, was by pressing the option for purchasing a new ticket. When the representative came on the line, I frustratedly informed her of what was happening, and asked if she could assist me with the matter. She placed me on hold, then came back a few minutes later, stating she had notated my account and was going to transfer me to the customer service department. She informed me there would be a 5-10 minute hold time and asked if I was ok with that. I asked her if a representative was going to come on the line, or if she was just going to be putting me back through the automated system. She guaranteed me I would not be out through the loop, and I sated I didn't mind holding for a live person at all. She put me through the loop. Since the emails were sent using the website, I do not have record of them coming out of my inbox. I do have every new email about all new events happening. I received a survey email about my experience with the sales assistant, and gave it a very negative review. I was also reviewing other reviews people have submitted, explaining very similar situations as mine. Their "100 % Buyer Guarantee" states a hassle free experience., and the willing and readiness of their company to assist with any issues that may come up. This has not been the case.

The original even is supposed to happen roughly 2 weeks from today in a different state that I live in. If I hadn't proactively looked up information regarding the event, I would still not know this was not happening. Travel arrangements and accommodations needed to be changed. I am not going to be in the country at the time of the rescheduling. My original tickets have not been delivered. One order states it is coming by UPS. I am moving the day the ticket is suppose to be arriving to another city. This is all something I could have arranged with customer service had I been given an opportunity to communicate with someone. I have filed a complaint with the Better Business Bureau regarding the difficulty and the integrity of the company and the loops you have to figure out to get through to get some assistance.

I work in a large company and also entertain clients. Someone was in town and decided to obtain seats to an event and ended up at the Vivid site for the first time. I thought I had purchased tickets for an event taking place the following day - my credit card went through, success page, confirm, etc. VividSeats have a place to enter a phone number during purchase just in case there is a problem with your order.

The next day (of the event) I logged in to print my tickets but saw no current or historical orders. Their chat didn't work so I called by telephone to discover my order was just canceled because security deemed they wanted my order "confirmed" (within 24 hours) for everyone's protection. Have no idea why and it was never explained. Support claimed they made 2 telephone calls - but when I asked for the number called (and no message left) it wasn't even close to the correct number. They made a big mistake. Understandably, I asked for help purchasing replacement tickets and some consolation with their ticketing fees. It was refused outright as he said I was sent an email, customer must solely take the full consequences of this cancellation, etc. Let's talk about the email.

Given I already had 2 marketing emails from this company immediately even before any order (by signing up for an account), it's not surprising their emails (and the purchase verification) went right to spam. They should have had a conspicuous notice about possible verification during purchase or on the confirmation screen.

After all this time I had to get to the event and the client but had no tickets. I figured I'd give senior support a chance to make right after the event, as it would be reasonable to do so, e.g. refund at least to some degree (if not entirely) their ticketing fees. I bought tickets through them again as prices were similar elsewhere - but at this point I had to pay 50% more for practically the same seats.

My post call event went the same way. Acknowledgement of what I said happened with their "security" calling a completely wrong phone number and they would only give me a partial discount on my *NEXT* order. The arrogance of these people who refuse to be accountable and feel they earned their fees in full - and cost me a substantial sum. They feel the need to hide behind their terms of service and their useless "guarantees" that they have on their site? If you value your time and prioritize reputable, trustworthy and reliable, go to the name brand places we all know.