58 customer reviews of zap-hosting.com
View Photos
Zap Hosting Rating
Based on 58 reviews from Zap Hosting customers, company has accumulated an average rating of 3 stars, indicating that majority of customers are satisfied with its service.
Overall satisfaction rating ▼
What are Zap Hosting socials?
Zap Hosting
reviews and rating on BBB
Review of Zap Hosting customer complaints, rating & accreditation on Better Business Bureau
Is Zap Hosting registered on BBB?
Zap Hosting is not registered on BBB. Therefore, this business has no BBB rating and accreditation.
Whether you're hosting a game server or any other type of application, this platform takes the complexity out of the equation. You can easily set up, configure, and manage your server without unnecessary stress.
What’s even more impressive is the quality of their customer support. They respond quickly to inquiries and are genuinely helpful, guiding you through any problems you might encounter. Their team ensures you’re never stuck and always have the support you need to keep your projects running smoothly.
This combination of affordability, ease of use, and excellent support makes it an exceptional choice for anyone looking for reliable server hosting.
One of Zap Hosting’s strengths is its user-friendly interface. The control panel is intuitive and allows for easy server setup and management, even for those with limited technical knowledge. They offer one-click installations for many popular mods and plugins, which is a great time-saver. In addition, their servers are available in multiple global locations, ensuring low-latency gameplay for users in various regions.
However, there are some areas that could be improved. While their pricing is competitive, especially with frequent promotions and discounts, their customer support can be hit or miss. Response times can be slow during peak periods, and resolving complex issues might require patience. This can be frustrating for users facing urgent technical problems. Some customers have also reported occasional server downtimes, although Zap Hosting typically resolves these issues quickly.
Performance-wise, Zap Hosting delivers solid results with minimal lag and good stability for most users. Their wide range of customization options and ability to scale resources make them suitable for both casual gamers and larger communities.
Overall, Zap Hosting is a reliable choice for gamers and developers who need flexibility and ease of use. However, better support and uptime consistency could elevate their service further.
Would 100% recommend :)
My rented root server was planned to be migrated to a new cluster on the 30th October, there was a planned downtime between 30 minutes and 2 hours. Meanwhile 58 hours have passed and the server is still not running.
From the support you only get standard answers like "We are working on a solution and will get back to you as soon as there is something new". Every day you get another "Your request is important to us, so we forward it to a colleague who can help you competently in this matter".
Meanwhile my support ticket seems to have been escalated to the management, but without any reaction.
Professional hosting looks different.
I've cancelled the service, but I'm probably forced to pay another full month. I don't expect that there will be any good offers from Zap-Hosting for me in this matter.
For a Minecraft server zap hosting should suffice. If you expect a stable root/vServer with high availability, you should look somewhere else.
Translated with www.DeepL.com/Translator
Their support is very nice, and Zap Hosting respond in 1 hour 24/7, they will do their best they can.
Also, their services are working very good, and fast and the anti DDoS protection is very good.
You could class them as pay to get support
I provisioned a modded minecraft server, realised the version of modded minecraft was not what I wanted and requested a refund within a day.
Due to their policy, because the server had been "set up" I could not get a refund on my credit card. I could only get a refund in ZAP COINS.
Spoke with customer support, nothing could be done. Goodbye $20.
DO NOT USE THIS SERVICE.
As for the memory, storage and processor power are on a good price for what amazing performance Zap Hosting make.
Wasted 3 weeks of non-stop work for them to just rob me of my time and money.
"Sorry for the inconvenience!"
Avoid at all costs. $60 a month, what a joke.
Two days in I asked for a refund.
They refused to grant it, and actually tried to bill me for several more months all at once. When I refused, and tried to cancel my services, they threatened debt collection.
I was cordial and kind. I sought legal advice, and was made aware they had zero leg to stand on and I was eventually issued a refund.
They went against their own terms of services.
Avoid at all costs.
If you buy 1 month contract and cancel it before expiring then you had to pay fees for another month which is totally unexpected and if you had a contract for 1 month they automatically renews it without any email notification to cancel it to avoid further charges there vps goes down for hours and they expect to pay the invoice fake website don't use zap try other hosting companies.