50 customer reviews of zoosk.com
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Based on 50 reviews from Zoosk customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
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Description: Zoosk is a large online dating site that features a Facebook app and attempts to integrate social networking with dating. Zoosk is a private company based in San Francisco, CA and has raised more than $40 million from investors.
Address: 989 Market Street, 94103
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How do i know this?
I uploaded a profile and immediately i got messages from some rather good looking people but i could not read my messages until i subscribed. So i did, all 3 messages from the good looking profiles asked where my profile picture was. I was still setting up profile and loaded it.
Now the good looking profiles (bear in mind i am a 41yr old female who has been on dating sites previously) never once entered my profile again as Zoosk records this. Okay so i may not be their standard but why would good looking profiles start emailing all new joiners asking for their profile pictures, Zoosk do not need too.
I studied these profiles, there were 3 in total and they were very similar as all the men has their photos verified, had received stacks of gifts (promoting new users to buy gifts) whereas when you compare to the average normal user, no one in their 40's has been sent gifts as it is childish and they are online for almost for 24 hours a day.
I do not doubt there are regular users as the numbers are huge on this site, i just want to warn others that you could be drawn into subscribing under false pretenses. I am not bitter that i have not met someone as there are plenty of sites to join i just wanted to give my honest opinion on this site. I feel pretty strongly about this that i will email Trading Standards to ask for an investigation on their practice.
I also object to the fact that i cannot remove my profile from the site until my subscription month ends. I should be allowed to take down my profile at any stage in my subscription. Instead i have removed everything from my profile until i can take down.
I also want to add i have had approx 20 messages from regular users all saying a version of 'make my day, make my year by just emailing to say hi'. I assume the site suggests this sentence as i have had so many similar ones now.
This site is not like any others i have joined, where people do write proper emails, with questions and comments about your profile so you at least can communicate.
This maybe right for some people but i just wanted people to be aware before they join, what they are actually receiving for their money.
The only good thing to say of them is Zoosk have a brilliant ad department.
It doesn't take long before you realize what they're after. Your money. I signed up for a 3 month stint with the website. First you pay the subscription fee, AND a one time "activation fee." The activation fee is most likely to squeeze as much initial money out of you because they know after you try their service once, you will look elsewhere in the future.
This is due in part to the fact that the number of women on zoosk does not increase regularly. You will see the same profiles week after week before anyone "new" pops up. And there is about a 75% chance that "new" woman will be a fake user created by a scam artist.
After only my first month I was uploading any remotely attractive women's profile picture(s) to google images just to see what "popped up." Amateur porn stars, random website images, and photos stolen from myspace pages was what I got. I repeatedly reported these profiles to Zoosk, but their cracker-jack team of admins and moderators didn't seem to mind. I had accumulated 3 pages of blocked (fake) users and I would still come across a profile I'd reported multiple times in the past in my searches. They ban you for putting your email address in your profile, but post a cropped image of an attractive pornstar and they don't fact check in the slightest.
Another thing is the Zoosk Scientific match, and Carousel. Which is where the micro-transactions come in.
Zoosk will regularly send you emails about a "scientific match" which just means, "You're Christian? SHE'S Christian! You smoke? SHE smokes! You guys should totally hook up!" If you agree to the match and she does too, she becomes your "Mutual Match" which must be unlocked with "Zoosk coins" a fake currency that you have to pay real money for, or sign up for spam, surveys, and other garbage to obtain. Carousel works the same way.
So after all this bs you're left much poorer with scarcely a lady in sight. With terrible moderation, horrid pricing, and fake users galore stay away from these rip-off experts. Just do Plenty of Fish. There may be fake users, and scam artists on that site too, but at least I can get the same "benefits" of Zoosk minus the price of admission.
Well, I did it again Guys! I am your "Guinea Pig" for another SITE. This time it is listed as the #1 SITE. Taking my own advice, Ihad only signed up for a month around July 5th. I quickly noticed all the Women on there from all races, types, and from all over the U.S. Like always, I had text a few of my desired type, then just alittle while in, I started to notice I had text around 40. I had to immediatly stop. I said, what happens Cisco if more than enough answers and U like them all? Since I am a Gentleman and really am not searching to hurt any feelings of the interested Females, I did stop and started to view all that had viewed me and was quickly going to message the ones I wanted to really correspond with. It sees that I had I had earlier sent messages to most, so, still being interestd in them, I sent another message. As I've said to U before; "guess what"? Most of them had "viewed" me again, then again, and again. "WTF", I SAID! Why are they all just "viewing" me when I was really expecting a "message" by now! After I called the # for the site TWICE & through all the explaining and being credited a total of 300 coins, (which is optional for U to buy, but not necessary, and for me didn't see a need for) I went back and used the "coins" as suggested by those 2 phone calls on "boosting my profile". Again, "WTF"! Man! I was getting noticed more and more and still more! Almost 100! BUT, HOLD IT! THEY WERE STILL F~~K~N JUST "VIEWING" ME, AND NOT EVEN '1' MESSAGE AS A RESPONSE! The site had told me that some of the Women didn't make the required payment to be able to text or message back. Now, Guys, (lol) after all the sites I have been on, I have never heard of this or even had a problem with an interested Woman sending a response to my initial message, and not only that! Remember Guys, I had an initial 40 total messages sent, AND U MEAN TO TELL ME ALL 40 OF THEM THOUGHT TO COME TO THIS SITE AND KNOWINGLY NOT HAVING PAID TO BE ABLE TO RESPONDWITH A MESSAGE ARE ALL JUST GOING TO "VIEW" US GUYS AND NOT DO ANYTHING TO LET US KNOW THAT THEY LIKE US OR SAY HELLO TO NOTHING AT ALL? AND HERE I AM, REMEMBER, PAID IN FULL AND TEXTING MY ASS OFF AND STILL NOT RECIEVING ANY RESPONSES FROM THEM? "WTF" IS GOING ON HERE? Why would a non paying Woman even go to the site in the first place? I'd love to see what would happen if she really saw a Guy she really liked and could not do a dam thing about it? As for me at this point fellas, I had just e-mailed Zoosk right before texting this review to U. It was said that some Assistant will send a response to me in 2-3 days! I am as of now letting my "MONTH" subscription run out while waiting. Also in the meantime, I SENT A LAST TEXT TO "EACH INTERESTED WOMAN" THAT HAD "VIEWED" ME IN ALOT OF TIMES, THAT IF THEY WERE NOT GOING TO AT LEAST MESSAGE ME WITH A RESPONSE, THEN I HAD WANTED NOTHING MORE TO DO WITH THEM. I hope fellas that I will have better news to tell U all next time, but as of now at 2:15 am, (Pacific Time) Thursday, July 9th, 2015, my cellphone has been totally quiet since.
FOLLOW UP: 5 weeks later I finally receive a refund. It was difficult to contact Zoosk and I think it's set up that way intentionally. For the second time I asked them 'what is the second payment of $59 for?' They had no real answer for this as it had never appeared on my Zoosk account nor did I receive an official email for the second bill. So all they could say is some lame statement like it was my fault that I double clicked at Paypal which is crap. If I was mistakenly double-billed would they not have noticed earlier than 5 weeks? I had asked this same question much earlier but received no reply.
What gets me is why hasn't the main stream media outed this yet? This would be a great Dateline investigation piece.
There are two main indicators that Zoosk is a largely fraud-operation running scam:
1. Is the monumental disparity between the amount of messages/attention/potential (fake) profiles you are presented with before you pay, and the complete lack of all aforementioned AFTER you pay.
If the amount of attention a user account with no profile information or even a picture gets 10 emails in it's first week, with no profile and a picture, then how is it that once the profile is filled out and a picture is uploaded those magic emails suddenly drop to nothing.
Does Zoosk really think people believe that people are so desperate that they've resorted to spending their daily time on Zoosk writing emails to and wanting to meet someone based solely on a username and an age? Also, how dumb does Zoosk think that people are to believe that people are really interested in contacting completely un-filled-out empty profiles, when there are thousands of already filled-out profiles are at their disposal?
If after you've paid, you can barely get a person to read your email, if a person who is willing to reach out to a completely unknown stranger for no apparent reason, then critical *critical* logic should follow that Zoosk are literally willing to accept ANYTHING as a real match.
2. They rely heavily on faked feedback loops. Feedback loops are when you get a "Like" or a "Comment" on Facebook. It keeps you coming back for more. Zoosk relies heavily on this pseudo-psychological element to whet your appetite. At first they'll flood your completely empty un-filled-out profile with people who are interested, then interest drops dramatically after you fill out your profile. "What happened? Did people just decided that they didn't like me? I have to investigate. I need to reach out to more people!" - proceeds to contact 300 profiles. Unintentional or otherwise, this is how it works out there.
These are things that keep people coming back to the site: "Did someone like or reply to my email?" Zoosk manufactures a ton of feedback loops saying, "A person has viewed your profile."
Everyone has to "view" whichever/whatever profile Zoosk decides to throws in their face. It's literally not an indicator of anything. If anything else, they saw your picture and thought they'd look at your profile based on age and location, since that's the only thing they have to go on anyway.
If you do the "Search" option, you are automatically presented with profiles, which you are now viewing. How Zoosk decides if what constitutes as a "view" is anyone's guess, but they've now turned you into "a potentially interested person."
These are not true indicators of any kind of real interest, especially if they're not followed up by any kind of real follow-ups. Zoosk feeds people's false hopes by telling people that people have viewed their profiles. What's worse is I think that there are probably some poor souls out there who actually believe that this is some standard way of flirting on Zoosk, and think that people are just being coy or playing hard to get. "I need to pursue this person harder! Oh! I know! I will buy them a gift!"
I wonder how many real matches resulted from some poor schmuck chunking out coins on gifts resulted in an actual date.
It's very common knowledge that guys who buy women things first, convey that they have no value and have to spend money in order to get women's attention. What's even more cheesy is the flip side of that, is if after you've gotten to know a girl on Zoosk and you buy her one of those one-bit cheapo digital gifts, then you really seem bogus. If you've gotten to know her, dude, show some originality. Buy her a REAL GIFT. Not some cheesy dating site unoriginal term of endearment. Some girls say they like guys to buy them a drink and some are telling the truth, but to be quite honest it's more of a test to see if you're "just another one of those guys who'll just buy me things."
The so-called messages that I received were actually just "winks" and it is not clear if Zoosk were from actual people or just an automatic thing the site does to try to get people to sign up. The site seems to be more about chatting with people and the profiles usually have very little info.
I tried to figure out how to cancel but it was really hard to find any contact info. When I contacted them and they told me I had a 3 day window to cancel since I live in California. There was still 1 day left and I cancelled immediately. However I did not receive a refund. Apparently all this did was make sure that my membership did not renew automatically.
Since I had already paid I continued to check in on the site to see if I could make the most of it. Wow, what a total waste of time. In 6 months time and a significant effort I did not wind up meeting one person and it was difficult to even get someone to chat with me. There was one woman that did want to meet but she was frustrated with the site so she quit. She sent me her number before she quit but I did not write it down immediately and once her profile was gone so was the message with her number.
My membership expired recently and I checked back to see some of the messages that I had received but all the communication that I had over that time was blocked. I could see the messages that I wrote but all of the responses were blocked. How bogus is that?
I am on 2 other sites that do not require you to pay to contact other users. In the same time I have met several women from those sites. The information that people provide in their profiles on those other sites gives you a much better idea if you are a good match. One of the sites even matches you up based on a quiz that you fill out.
Bottom line, I would not recommend this site to anyone. It is worthless if you do not pay and not much better than that if you do.
So...
'... Thank you for contacting Zoosk Customer Support.
I'm sorry that your recent experience on Zoosk didn't entirely meet your expectations. We realize that dating can be tricky. So at Zoosk our goal is to make things as fun and easy as possible. We are always working to maintain a community in which users feel comfortable to date their way, whether they want to browse, flirt, or find a soul mate. If you think there is something we can improve upon in order to provide you with a better experience in the future, please feel free to let us know.
Please recall that we displayed a confirmation screen before completing the transaction. This screen showed the total purchase amount, including all applicable taxes and Activation Fees. In order to complete the purchase you were required to view and accept this confirmation. We have established this confirmation procedure because all Subscription purchases are non-refundable.
We appreciate your interest in Zoosk, and we apologize for any inconvenience.
Best regards,
Zoosk Customer Support
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Shame you have to give this lot one star - they deserve a negative rating. Ultimately, this is a legal scam. 95% of all the people on Zoosk haven't paid, so can't reply to emails you send. The tone of their customer services emails is hysterical, e.g. we're the loveliest people on the planet, so just tell us how to improve and it'll be down in minutes', but the truth is they have no intention of doing a thing apart from grabbing your cash. It's a complete sham, so don't go anywhere near this lot.
But you will only get out of it what you put into your profile. The more you put into your profile, the more careful you have to be. The sites have one purpose, separate you from your money. If you get a full subscription with all the frills, your experience will probably be a good one. If you try to use a "bargain" subscription, everything is geared to get you to upgrade. Be aware going in.
I have proof on the mercenary methods of Zoosk. Here is what just happened to me. They will sell you "coins" which you can use to buy "gifts, services, and upgrades". I had a balance in "coins" that would pay for "read receipts" (has a message been read or not). You can use "coins" to buy a single "read receipt" for 35 "coins" or $14.95 in "coins" for the upgrade. My first time on Zoosk, I had bought the $14.95 upgrade. This was my 2nd time on Zoosk and I had not bought the upgrade. According to the support tech, they were "upgrading their services" and because I had bought the upgrade my first time on Zoosk, I could use "coins" to buy anything else on the site EXCEPT the upgrade that I wanted. The only way I could get a read receipt was to pay cash for the $14.95 upgrade. It took me ten minutes of rephrasing the statement before the tech agreed that I was correct. My number of stars just went from 3 to 1. I expect to be treated fairly (yes I know that is a dream). This type of treatment REALLY gets me angry.
I have to be honest. I have discovered that most of the original problems I had with Zoosk were because I did not update my e-mail forwarder when my IP host moved me to a new server so I did not receive the contact e-mails Zoosk did send me. I have had others agree with me that if you try a bargain subscription, then everything revolved around upgrading. You have no positive way to know if someone you have tried to contact knows you exists (this was my fault). The help is circular. The "support" people restate the obvious. After going around in circles, it became quite obvious that the entire site was designed to prevent contact and to force you to spend more money. I must give them credit for policing their site. I get far fewer "ladies of the night" and scammers than I did on Match.com.
I would like to extend a strong caution to the women. From the stories I hear, the scammers and men cheating on their wives is much worse for you. BE CAREFUL. There are good men out there (like me) but the people working the scams and hookers are extremely sophisticated and, I believe, are doing psychological profiling to target individuals. I put a lot into my profile and it makes me an easy target. I have had 2 hookers admit that they had been coached on how to approach me. But if you are like me, this is the only way of meeting anyone, JUST BE EXTREMELY CAREFUL.
I was going to send him a handwritten letter but he refused to give me his hotel or his home address in Florida. After that, I think he felt he "hooked" me, and started to ask if I could ask others for money for him. Then he asked me directly, saying he is normally a very proud man, and it hurts to beg.
I blocked his numbers so he can't call me anymore. Asking for money is such a red flag. I hope no other woman falls for this scheme. He did what other dating scam websites said, he did direct me to start chatting on Yahoo Messenger instead of Zoosk.
He called me from a different number a few days ago. First, buttering me up, then the next day, pretending to be angry at my Zoosk review. I took it down, still wanting to believe this fantasy. But I've reposted it to warn others of this fake. And I blocked his number again.
I have talked to others, and Zoosk have had similar experiences. A Jamaican man living in Philadelphia, and then when my friend wanted to meet, he hesitated and made excuses. He, too, switched her to chatting on Yahoo Messenger.
Overall, it seems the quality of profiles are less than a couple free sites. Oh, and Zoosk will only take down a profile if there is something overtly offensive. Otherwise, they have to keep it posted. I had some difficulty unsubscribing from the website also. I had to call them directly to untangle the auto-renew.
To pay for what I thought I had already paid for, you need Coins. To get Coins, there is something called Carousel where you earn Coins by indicating YES, MAYBE, or NO when a random man's face pops up. Just his face. No profile info whatsoever. You can't read anything at all about him in order to make an informed choice. You can't get a Coin for a NO answer. You can only get Coins - which you will then use to buy access to the truly interesting man who is trying to reach you - by clicking YES or MAYBE.
Of course, to be fair, if you want to spend even more on this absurd site, you do have another option. You can outright pay cash for Coins.
So to whore your way to a bigger cache of Coins, you choose MAYBE for the 30 guys who look most like the man of your dreams and least like the man of your nightmares (30 is the minimum needed to pay to play as far as I can tell). You choose MAYBE even if the man in the picture looks like Dog the Bounty Hunter and you are hopinng for Atticus Finch.
Then later, when some of the MAYBEs contact you, and you finally get to read about them, you learn enough about them to smile, grimace, or scream.
Supposedly you can Chat with someone who is on line at the same time you are. But all that amounts to is sending him a message which he will see right away because he is on the site at the moment. This is not like a Live Chat with AT&T. If he's "Chatting" with a couple of other women when you send him that message, or if he's clipping his toenails but forgot to log out of his Zoosk account, Chatting is no different from simply sending him a message in the first place.
I am hating this site. I don't recommend it. I feel like I'm in a casino whenever I sign on. I won't be renewing after my month is up.
Funny how there is no search function to view or contact a member by typing in a user name. That is a giveaway that the whole system is controlled.
You want me to spend another $10/month so that NON PAYING MEMBERS can read my messages? YOU ARE OUTTA YOUR@#$%&*@#$ MIND! Think about the logic here! Buy gifts? NOBODY CARES ABOUT THOSE!
My contact wall is beyond crowded. More than half of them I've never made contact with. All it takes is a view and any response, or a maybe both ways on carousel to wind up there.
The "Smart Pick" is pretty stupid! Not even close to what I'm looking for. How can you be positive or negative with a micro thumbnail picture that is hard to see, and notice that no user name is given.
Now for the positive.
I have had some responses to messages, ranging from they are already dating someone to back and forth chats eventually resulting in phone conversations with real live women. Although I haven't met my match yet, I have 2 lady FRIENDS that I didn't have before, and whom I can call anytime. They are "buddies". No romantic inclinations, but we think alike and get along, and there is nothing wrong with having good friends. One is local, and one is not.
The Carousel matches have been mostly pretty accurate except for distance. Just how am I going to cultivate a relationship hundreds of miles away, although closer distances that are reasonable do show up. 50/50 on that one.
I get many views from older women looking for a "Boy Toy". It seems that Zoosk generates quite a few views that really never took place, anywhere from 2 minutes to a few hours ago from launching the app, but not always showing in the notifications. More age appropriate women seem to be much less common.
All in all, credibility is an issue. Zoosk generates things to create an illusion of activity.
Yes there are real live good people there. You have to put in the time in order to gain anything worthwhile, but there are no guarantees. I'll do my remaining 5 months and decide whether to continue or not. Anything significant, I'll try to update this review.
So I filtered my search results two women between the ages of 24 to 37 in my area in a 20 mile radius.
Within 30 minutes I'd reported five profiles for reasons ranging from they'd been on there forever, seriously, good thing about living in a small community is that you know some of the people that are going to show up in your results, and some of them have been happily married for five or more years. So dead profiles. To catfish accounts, one of which was using a profile picture of Anna Paquin. And finally, the biggest red flag and the point I'm going to talk about the most are three accounts that belonged to minors.
One of these girls is a close friend's younger sister. She's 14 years old and supposedly verified her account via Facebook. She follows me on Facebook. Not only was her profile picture the exact same as her FB Zoosk profiles. Her account flat out says she's in high school. Earlier that day, she was talking about how amped she was to be starting her sophomore year.
So this begs the question, do Zoosk actually have somebody monitoring Facebook verification, or is it left up to some random bot?
And here's my biggest qualm: this is a problem that isn't difficult to combat. I mean, for crying out loud there's a good portion of groups on Kik that require you to send a picture of you holding a random object, touching your nose, or holding up a piece of paper with a time stamp and date on it.
Why is this concept so foreign to these dating services?
I'm a single parent, I've had to move around a lot the past few years, and my child is autistic. I can tell you that the sex offenders registry is ever-growing and very real.
So I wonder how a company such a Zoosk would feel knowing they were complicit in a potential assault because they neglected to actually verify a profile.
Honestly, I'm done with this app / website.
I tried to contact them via their customer service email and I was told that I would have to wait two to three days for a response and so I decided to try and get in contact with them via Facebook Messenger, only to have my conversation muted. That's the virtual equivalent of telling me to STFU.
There is no way they're going to be getting any money of mine. I suggest anybody who gets into the service takes a buyer beware approach.
2. I knew I was in trouble from the very beginning when some Zoosk censor edited my profile. I can understand removing email addresses, phone numbers, profanity, etc. But all I put was "please be patient with me, I don't log on very often." They removed the "I don't log on very often", so it was "please be patient with me" which makes it sound like I'm a little "slow".
3. One of my pics was a chest shot (no frontal nudity) and they removed the pic, could never figure out why.
4. Like so many other reviews have stated, the Zoosk Coins thing is very annoying. It feels like you are being nickel and dimed, even after you have PAID for membership.
5a. The Carousel feature is very strange. You are asked if you are interested in someone based solely on their age and picture (pretty shallow if you are looking for something more meaningful). I thought it was a tool to learn more about your tastes, so the site could make more educated matches. I didn't know it was actually sending messages to the people I answered yes.
5b. Now the people that show up in this Carousel feature are no where in your immediate geographic area. So you could be responding yes to people in neighboring states. I live in Las Vegas and got messages from California, Utah, Arizona... most of the Western US. I don't think those other guys realized I was far away as well.
6. The chat feature is dumb. How hard is it to create a straightforward program to exchange messages back and forth? But somehow Zoosk managed to screw that up as well.
7. There's a SmartPic feature where Zoosk picks a potential meetup, you have 24 hours to reply. In the whole six months, I replied to approx. 20 but never heard back from one.
8. Like other reviews have stated, you do get lots of messages from other people but when you reply, you never hear back from them. Which makes you think the original message was a fake message generated by Zoosk.
9. I should have read the ReviewFeeder reviews on Zoosk before I joined. Oh well, next time.
I paid a months membership and sure enough there were some personal emails as well. I continued to get some good interest and yet decided I'd not stay with this site after a month as I have membership elsewhere.
I contacted their customer service to check that I would still have access for the remainder of my paid for month and was assured I would even though some of the info on the site suggested to me that you'd lose your fee when you cancelled. Zoosk cancelled my re billing contract (without me actually asking them to do so. I'd only asked a question). Now real issue here and I did indeed still have access as advised but guess what? This was a couple of days ago and I have had only two views since and no email or other contact from anyone! Lol!
The other strange thing was that when I joined as a free member (and I have to admit I was a tad cynical about this at the time) there was a very high proportion of profiles with pictures of professional quality depicting stunning women. I'm sure some of these were genuine :) However I have never seen this ratio of "supermodels" to normal mere mortals before.
Finally this happens in life I know. But it seems to happen on some sites more regularly and this site is one of them for me. Namely arranging to meet someone who continually tries to rearrange on you.
I've been on sites where this hasn't happened in years of membership. I've been on sites where it happens almost as soon as you join and strangely seems to happen most frequently at the end of the month when your fee is due. Someone pops up out of the blue and wants to meet you! Co-incidence maybe?
I sure wouldn't recommend this site, although I expect it works well for some.
I had a user contact me, she has a attractive profile picture, but as a free user I could only read first 2 words of her message and to read the rest I need to paid.
Obviously I think she is attractive and would like to find out more, and this is how Zoosk get you hooked! I would need to pay to read her message. (I am guessing like someone on here said that if I did pay, soon after I do her profile will disappear from the site.
On clicking on her attractive profile image and reading her profile I soon had my doubts about it being genuine. The profile description did not sound right, with a poor use of english and dumb responses to questions, it did not sound like english was not her native language. Her answer for a first date was 'love and happiness!'
You want the person that contacted you to be real, you really do, but it does not stack up.
To confirm this I did a search on zoosk in my local area and found 2 profiles using the same profile image of the girl who contacted me.
Both profiles used the same profile photo of the attractive girl but they bothe had different dates of birth, different locations (same county) and different education details. One had degree, the other just college. I think they have slipped up here and this only confirms to me that the people working at zoosk create false accounts probably using peoples facebook images without their permission to lure people into subscribing so they can read and respond to the fake user.
I also found that the zoosk site lies about the status updates of users that appear on the sites home page. I have regularly viewed a profile I was interested in and that person has never updated their info yet the zoosk homepage says user has made an update to a part of their profile.
BE CAREFUL, ZOOSK seems bad news, I believe it is diss-honestly going about its business and do not think, like me that just because it has a TV advert it is safe, it is a SCAM business!
I see what I believe to be several devious business tactics in the operation of zoosk sites. You keep getting pop-up messages all the time (even after paying for premium membership) which are trying to compile information from you for marketing purposes, such as demanding a Cell Phone number for some supposed service while moving between screens on the system.
As I tried to unsubscribe in disgust, I was first forced into a Marketing Survey that posed only questions which would be thought of as "Positive statistics" for Zoosk. As a network admin and web dev I find this very underhanded and distasteful in a business process. Zoosk also doesn't give you a obvious means of cancelling out of these Screens, hitting esc does nothing, as a user you have to guess that just clicking somewhere else on the web screen closes the scam pop-up zoosk marketing screens.
I noticed that after I cancelled my account I was informed that I would still have access to my account until the end of the month (term I had already paid for), however when I tried to access my account I noticed it had been disabled, the same account login name and password I used previously would no longer work. I also noticed that after trying to cancel my account, I was suddenly blasted with all sorts of emails from Zoosk about scientific matches and hits, which appeared to me to be an automated process by zoosk in an attempt to lure me back to it's paid services. The appearance that you are suddenly getting a "bunch" of responses and hits while at the same time being unable to access your account during this last month termination period, seems to me an attempt to frustrate a person back into purchasing the service. These are very disturbing business practices built into this web service from what I see as a Network Admin/Web person myself.
When I signed up for the site I was really enthusiastic. But, over a period of three days I quickly began to see what Zoosk is all about. Though I received (literally) hundreds of views/inquiries within a few days, neither myself nor my viewers could maintain contact because Zoosk were not a subscriber. The initial $50 to activate and pay for a month is not at all worth the consistent let down of only being able to view hundreds of profiles of potential gentlemen that I can't chat with.
I called up the customer service line, and politely, calmly expressed my displeasure with the site and the lack of services. I asked if there was a survey line that I could leave a survey at or a department that takes suggestions. And, even though he was very polite in return and apologized for "me feeling that way" ( uh...), he sent me to a one-question survey line asking if the customer service that I received was satisfactory. Doh!
If Zoosk would allow subscribers to maintain a conversation with non-subscribers then the site would be well worth the money. Maybe they will have a "change of heart" in the future when they begin losing their subscribers. But, as of right now, in this turbulent economy where the middle class is shrinking and everyone who doesn't have money has to watch every red cent, Zoosk isn't ideal for people who actually want to meet new people. Maybe, if you wanted to blow $50 for a month's worth of pictures of people you can't actually chat with...
No more bullet points! Do your Carousel homework every day and start talking to them. Zoosk will do just what a dating site is supposed to do, but it can't accomplish it without two human beings that are attracted to each other interacting.
Zoosk is terrible. The response rate on Zoosk is worse than Pof and Okcupid. I am wondering how many women have paid memberships. The profiles are Zoosk are often short and don't have much of a write up. You get a notification from the system that you have a message when someone has liked you. Profiles on POF make you list your profession and your longest relationship. I will this feature because I will steer away from profiles of women who have not had long term relationships. Okcupid is unique because you have to answer questions about yourself. This is a great feature. I have had two long term relationships off Okcupid. Seriously, stay away from Zoosk it is a waste of money. I only met one person in 6 months. I think the swiping apps (Bumble and Tinder) are the way of the future. People always say Tinder is just a hook up site. I disagree. I dated a woman for 3 months off Tinder. I have found you can meet women who want long term relationship off Tinder. Bumble is fantastic because the woman has to make the first move. Women are more serious. Tinder you can send messages with no response ever. In summary, there are much better options that Zoosk.
A week or so later I said to myself, "OK dude get over your hissy-fit and just join. If it's a good service don't let your bad attitude about their ethics get in the way." So I did join and have been a member for almost six months. I have not received a message back from anyone I have tried to contact. That's OK. Maybe the people who are not members don't get the messages delivered to them. I don't know how Zoosk works. I'm not upset about that so much, but what bugs me is that they ask you to pay more to see if the person you contacted actually read the message. Or they want you to pay more to send it quicker…gee…I guess I shouldn't assume that once I've paid to be a member that I'd have full use of the service. No, they nickel and dime you for more. Very understandable in our business-before-ethics culture.
Also you can boost your "popularity" by allowing Zoosk to validate your phone number or photo but to do that they want to phish into your Facebook data. Maybe that's not such a bad thing but it's a turn off. Do they mean I'll be more popular, sexy or desirable if I share my Facebook data and friends list with them?
Oh…. I almost forgot, Zoosk automatically puts it's members in "automatic renewal" status. You get what that means, right? Zoosk automatically renews and charges your credit card when your subscription runs out. Lots of web based businesses do this. Zoosk does not give it's customers the option to approve or disapprove "automatic renewal." A business operating in good faith sends it's customers a message asking the customer to approve payment for renewal. Not Zoosk, as well as plenty of other businesses these days. Building customer "good will" means nothing to them. They figure, "well, if our customers forget to renew, we'll just charge them for the next pay duration…heh, heh." In order to quit, you have to go into your settings and "unsubscribe" before your subscription duration is over.
As to the actual functioning of the Zoosk website, I have really no idea. I didn't get a date or even make contact with anyone in the five and a half months I've been a member. So maybe it works fine, I don't really know. I'm not going to say the site doesn't work, but I will say strongly that for me Zoosk's business ethics are a real turn off to anyone who gives a damn about how they are treated. I was a member of Chemistry.com for awhile and I would say they are better at least in their business dealings.
I sent several messages which went unanswered. It appears that we are never told if the other party is a paid subscriber, so Zoosk can view our messages and chat with us, despite the fact we're prompted with "Mary Jo is on line now!" or "Denise has sent you a chat request".
One woman I was conversing with (she seemed to good to be true), had a profile which had facts easily verifiable on Google, etc. Nothing matched up. She also said she'd gone to school at the Univ. Of So. Cal. I used to work that neighborhood, so I asked her about her favorite eating spot, there. Her angry reaction was way overboard which indicated to me she lied about going to USC or she was fake, altogether.
Perhaps it works well when BOTH parties are real. It seems that Zoosk keeps encouraging us to spend just a little more $$$, every so often to improve our chances, yet the apple is always out of reach. I guess it boils down to I'm not that clever of a guy, so as I'm unable to discern the real from the fake, I'm going to save my money from now on and look elsewhere.
UPDATE (08/23/16): I returned, after six weeks, to Zoosk. It used to be you could apply "coins" (you amassed through the carousel game) to find out if the member you sent a message to had opened it. Now, they want an additional (almost) $10 a month to tell you. Just to see where things were I sent no less than 40 messages to local women, just saying hello and/or complimenting them on their profiles/photos. I got, perhaps, two responses - indicating once again, that these profiles are either outdated (one woman had replaced her profile picture with a photo from her WEDDING), unavailable, or for non-existent people.
Additionally, I had notifications that, "Two women want to meet you." It would cost 30 coins each to "unlock the contact", despite the fact these women had been easily accessible just in the days prior to this notification. I hit the "yes" button and reached out to them both. Four and five days without any feedback or contact, respectively, despite the fact I'd been told they wanted to communicate.
FINAL UPDATE: With about 13 days to go, until my subscription expired, I went ahead and left. I had NEVER heard from the two "matches" which I "paid" 30 coins each to make contact with. I sent out almost 100 messages to see what kind of returns I'd get. Less than 10% with only one local. I had two more notices saying "So-and-so is on line and wants to chat" I reached out to them both. They both denied wanting to chat with me. Perhaps they were chatting with others and "wants to chat" applies to that other party but not me, okay, then why tell me?
Perhaps the bottom line is this... I'm not handsome, desirable, mature or clever. Perhaps I am all those things. More likely I'm somewhere in the middle. I am tired of spending money, WHILE BEING ASKED FOR MORE, to get very little in the way of results. Best of luck to those who have had success, on Zoosk. I did not.
I purchased a 6-month subscription around mid 2018. Just before my expiry in December 2018, Zoosk sent me an email offering me 25% if I renew. Along with the email, and just after my subscription expired, I also received notifications that people on Zoosk had sent me messages. So I bit and renewed again. Only to discover that I was charged the full amount for 6-months and the messages from these so called "people" appeared computer-generated?
So I attempted to contact Zoosk on both the non-discounted price and the assumingly fake profiles out there. They informed me that I needed to pay by credit card (which I did via PayPal) and gave no answer to the seemingly "computer-generated" email messages received from potentially fake profiles. I then contacted PayPal to at least recover the 25% off ($19) --- which they did.
About a week later, Zoosk emails me informing me that my subscription was cancelled, yet I paid for 6-months? So I called them. Zero help and wouldn't even allow me to speak to a supervisor. Exact words from the customer service agent were: "I spoke to them and they do not want to speak to you. Your account has been blocked as it is our company policy to close an account when a dispute is raised via a 3rd party." I then inquired that when I get my full refund via PayPal (for obvious reasons), what would stop me from re-joining Zoosk (just to see what he would say)? To which the agent responded, "Sir, you have every right to attempt to re-join, but there is no guarantee that our system will not pick it up and block you."
I'll end by saying I simply wanted to be treated like a customer who has genuine concerns and honest questions. Why they chose to skate around the "real truth" and force me to gain mediation via PayPal is mind-boggling? Save you money folks and happy searching.