FineArtAmerica

Artwork arrived here in the UK within a few days of order. The product was very good quality and exactly as described, the packaging was excellent and ensured there could be no damage en route. I was extremely impressed by FineArtAmerica's superb service and would happily buy from them again.

When I moved into my apartment, I was trying to create a unique them of everything great about my home state of Michigan. I found some Bob Seger cover art throw pillows at Fine Art America. Materials were very good quality and padding was comfortable. Purchase arrived in a timely fashion. Still thinking about Bob Seger Live Bullet shower curtain. I know where to find it!

I have made 3 purchases of long sleeve shirts from Fine Art America and my experiences have been great. The art prints look like museum-quality art as the website claims. I have been very satisfied with each of the 3 purchases I've made from 3 artists' shops. The shirts take about 2-3 days to make after placing the orders, so it is a print-on-demand service. I highly recommend Fine Art America if you're interested in buying shirts and other merchandise with art prints of Hollywood legends and there are many Hollywood legends featured on this website.

Ordered a puzzle on 2/5. Paid $15 for the only shipping option. Received tracking on 2/9, label created, waiting to ship. I contacted customer service on 2/11 and FineArtAmerica responded on 2/12. Customer service said I need to wait until tracking updates and to contact them the following week if the package doesn't arrive. Customer service did not answer my question if the package actually left their facility. It's now 2/16 and the tracking still shows label created, waiting to ship. Will my package ever arrive?

UPDATE: Tracking shows package delivered on 2/16 to a parcel locker. I live in a home with a private mailbox. Customer service sent me an email on 2/17, 'your package was delivered, did you get it?' I explained to them, I do not have a parcel locker and asked if the package was addressed to my home. Customer service responded on 2/19 and said you can file a missing package with USPS. He never answered if my address was used for the package. $15 for shipping and plenty of hassle for one puzzle.

I have ordered before and been satisfied with products. But my last order was not good. Did not get what I ordered and the quality was terrible. And wish if you contact the seller FineArtAmerica would reply back.

$31.29 to deliver it's fine, but a 37% extra charges on top of that for Ups custom charges to deliver To Canada ($37.39) it's ridiculous.
On top of that UPS never showed up at my door nor attempt to deliver as oppose to what's mentioned on their site.
Thanks a lot everyone for the waste of time.

I bought a stretched canvas art piece of a concert ticket from The Beatles concert in 1964 Seattle. Absolutely LOVE it! I hung it above my keyboard in my music room. I've received numerous compliments from friends and family. The ordering process was simple. Great selection of how I wanted the art framed, poster or canvas. And great selection of sizes too. Very fast turnaround and quick delivery. I'll be ordering more art from Fine Art America. Thanks!

I ordered canvas prints of my favorite views in my hometown of Philadelphia. PA. I created a collage with them on my family room wall and am very pleased with the results! Shipping was expeditious and I was impressed with the way things were securely bubble wrapped and packaged. I highly recommend this website!

I've been with them about a year. I know I have good art as I sell alright on other print on demand websites. But I have yet to make a sell on FAA and it's all the more aggravating because I am paying a yearly membership. I will NOT be renewing. But you need to be careful and keep track of when your membership renews because FineArtAmerica don't seem to alert people that they are about to be charged again. (Mark your calendars.)
This is a poorly run company. Their emails don't even get to people. It's a complete mess! They need to get their act together.
As for the string of positive 5-star reviews, I gather these are from customers, which is a good thing if customers are happy. But I suspect some sort of incentive is given to them to come here to write glowing reviews.
On the other end, as an artist, this is a site I would NOT recommend using. There are many better options. I've created a support ticket many months ago which has yet to get a response. The woman running the forum (it's kind of a mystery as to what position she holds with the site) is very snappy and standoffish. Don't trust any site where they make it an obstacle course to get in touch with support, as FAA does.
I feel I have wasted money on my membership. And it's too late to get a refund... and even if I was within the time-frame, I doubt I'd get a timely response. Seems like they're the type to wait it out until the window closes and shrug it off as "Oh well, too late!"

I placed my art on FAA and ordered some greeting cards to resell. I decided to use the one night shipping which was a mistake. The print job was HORRIBLE! I called their customer service and FineArtAmerica sad to send back the product and to never order 1 night shipping because they don't pay attention to the quality. I sent the product back and got my money for the items back but not the shipping even though they say clearly on their site that if the product is defective they will pay for shipping. I had to call 3 times before I got an email from them asking me to send a picture of the defected product and to not ship it back. Well I was never told I could do that, so now I'm out the original shipping fee and the return shipping fee. THEY ARE A HORRIBLE COMPANY. Their quality is not up to par.

So I received an email offering 20% off all Wall Art. A Banner across the top of Fine Art America's screen counted down the hours for the discount. I had 5 items in my cart totaling over $1,000. When I went to pay, FAA took away my discount (this happened right around 5:00 pm ET), even though the banner still showed I had 13 hours remaining. I contacted customer service, received a Ticket #, but no response. To add salt to the wound, I received 2 emails from FAA over the next 2 days, saving my shopping cart and showing the 20% off. For each email, I again contacted Customer Support, but no response. Of course, when I tried again to purchase the items with the link in the emails, the discount disappeared. Terrible customer service and fraudulent pricing.

We purchased a 30" x 40" Giclee print from FineArtAmerica of a photo taken by a friend who does excellent local photography. It was pricey at $561 including delivery, and for that we were expecting a nicely crafted product. However, what we received was junk.

Upon unboxing and inspection, we noted that the frame was poorly constructed of low grade wood with ill fitting joints held together with nothing but small stables. No appropriate wood joinery, metal angle brackets or glue was used. All of the 45 degree corner reinforcement braces were loose and separated. The print fit poorly on the frame and, for some reason, the photographers signature appeared at three different locations on the canvas.

Two months after hanging the print, both of the top and bottom 40" wood frames sections have warped. There is now a 1" gap between the print and the wall on the both the left and right sides and the print is lose and wavy. Sending it back would be time consuming, difficult and, frankly, it would be unrealistic to expect it would be any better upon its return. As a result, we'll re-frame it ourselves using higher quality materials and better craftsmanship.

FineArtAmerica advertises that FineArtAmerica will refund a purchase if for ANY reason the customer is unhappy with it, BUT this is really NOT true. Obviously they do not want to give refunds.

If you want a refund, do not follow the instruction to mail back the print. Instead: just rip it up and take a photo of the ripped up print, and then send to fineArtAmerica the photo of the ripped up print using FineArtAmerica's Help page.

FineArtAmerica has given me the permission to do this, and I have successfully gotten my refunds in this way. For prints was was unhappy with. This procedure has worked well for me.

It seems that they really do not want to receive back an intact print that you do not want. Apparently they are simply not set up for storing and later retrieving prints that were mailed back to FineArtAmerica.

Fine Art America are run by a bunch of very rude and arrogant liars. FineArtAmerica could care less about their customers. That goes for both those who buy their products and those who try to sell their art. I am good friends with both an artist there and a person who bought his work. She bought 3 greeting cards and a small print. The greeting cards cut out almost half the photo and the print was sent rolled up very tightly. When it was finally unrolled we could see smudge marks on there. Shipping is very expensive and has to be paid again if you return an item. So she reluctantly kept the pieces. As for my artist friend he is world class. Has about 40 million views on Google+ and is ranked the "World's Most Underrated Photographer" according to the Google Search Engines. In the short time he's been with FAA he has helped their Search Engine Rankings with all the views, likes and people he's attracting to the site. So what has FAA done in return? Treat him like garbage. They're too busy promoting the work of the mediocre artists in their close circles. Nepotism runs rampant there and they could care less what people think of them. Artists and buyers alike should avoid this site.

I am very dissatisfied with Fine Art America. FineArtAmerica will not stand by their poor workmanship in framing and fix the print, mat and frame that I purchased. This was a first anniversary gift for my husband. The print was not correctly framed. The print is not straight inside the mat and frame. The mat covers up the print at the bottom on one side, but not the other. You can read the guitarist names on the left side and it gradually cuts them off as you get the to the right side. I have attached a photo. The website has no phone number to call customer service. After submitting a photo to customer service by email and asking that they take this back and fix it so you can see the entire print and it is not crooked inside the mat, I was told that it was my fault for selecting a mat that was too large and they typically suggest a smaller mat when ordering this print. The mat size they suggest is not even an option to choose on the website when choosing a mat. Regardless, they will not take it back and refund me the entire amount that I paid. The said they will refund me the purchase amount,, less the shipping that was paid. The website return policy says "Please note - Fine Art America does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality". This is a defect in quality. I was told my only option to get a refund, less the shipping charges that I already paid, would be to destroy the frame and print and send them a photo of it destroyed so I could get my refund, less the shipping charges that I already paid. I was told that even if it was re-framed with a smaller mat size that they suggest that it would still cut off the parts of the print. This was told to me by Lorenz. When i asked for the phone number to reach out to a supervisor or to have a supervisor contact me, I never received a response. My husband is very disappointed in his gift because you cannot even see the entire print in the frame. I do not wish to destroy it, or pay additional costs in shipping back to this company, so I guess I'll just keep it and be disappointed every time we look at it. I will never purchase from this company again and will suggest others not to as well. They do not stand by their work or help resolve problems with their customers.

I did a bad review here against Fine Art America in 2017. FineArtAmerica certainly haven't improved. On the contrary they've gotten worse. I believe a review site called Trust Pilot will be investigated soon for all the fake 5 star reviews for FAA. Earlier today the most colorful digital artist in the world by the name of Ron Fleishman was the victim of some really horrible treatment. He posted a bad review against FAA on the basis of that bad treatment. This was posted pretty late, I'd say maybe an hour ago. The review was deleted because supposedly Fine Art America SAID it violated Trust Pilot guidelines? As for my own experience I bought a piece that looked horrible on delivery. It was rolled up in a ball with all the colors smeared. Customer Service was terrible. I had to pay shipping to return it and NEVER got my refund.

I ordered a framed print on Oct 11,2020 that was supposed to ship Oct 20. After receiving no word from them, I followed up on Oct 24, and only heard back on Oct 29 that due to covid and increased demand, order turnaround times were increased to 14-16 days, and that the order was estimated to ship in 9 days from then (Nov 7). I followed up on Nov 27, and could not get a status update at all. I was told that someone would get back to me, but no one ever did. I followed up again Dec 7, only to hear back on Dec 8 that my order was cancelled due to the frame being discontinued and that I would get refunded (almost two months since my order). This company has the worst follow up I have ever experienced. I would recommend staying far away from them.

Received a framed print as a gift from friends overseas. The package had indication at all who sent it. The print itself was framed wrong - there was a caption at the bottom of the print that was cut off by the matting. Where is the quality control? Apparently no one looks at the finished product before FineArtAmerica ship it out. I contacted the company and was told only the person who ordered it can request a refund or replacement. But there was no indication at all of who purchased/sent it. And of course they wouldn't give me that information. I have the order number so just look it up and refund the person right? Nope, not this craptastic company. Finally found out who sent it and they had the same BS experience trying to rectify the situation. This company makes a crap product, has horrible customer service, and doesn't have any integrity whatsoever. STAY AWAY!

I recently purchased a canvas print from Fine Art America. I was very pleased that the site allows a person to send a message to the artist via email. The artist did respond to my email. I think one thing that would definitely help new buyers would be if Fine Art America offered small samples of matte canvas vs shiny canvas. Most of the reviews don't mention if their prints were matte or shiny. I read several reviews and comments by artists. Some artists thought shiny was best and some thought matte. Obviously, it is a personal preference. I had no experience with canvas prints and was very stressed over which to purchase. I mostly thought I wanted matte, but I read one artist's comments and he said the only complaints he ever had were with matte finishes. People thought FineArtAmerica were dull. I contacted Fine Art America and asked if samples were available to purchase. My print was going to be about $424 and I didn't want to be disappointed. They weren't able to sell me any samples.

I took a chance with matte and was satisfied with it. So, it all turned out good in the end.

Delivery was quick and my print was well packaged. I did have a delivery issue, but it wasn't their fault. The UPS driver left my print on the porch of another house on my road. I was just lucky that they were honest and brought my package to me. Otherwise, the package would have been marked as "delivered" but NOT to me. The delivery was made after dark, but I had left the porch light and 2 garage lights on that did shine on my address.

I found a print that brought back very special memories to me. It was by a Falmouth Cape Cod artist of a small local beach. This was special because of memories I spent there with my late Mother.
The process of purchasing this was extremely easy and most professional. I was able to view various sizes of the print and add different types of frames/matting through their virtual formats on their site.
I put my print and custom frame together and order the print, 2 weeks before Christmas. I received the print within a week of my order. The packaging was unbelievable perfectly wrapped to withstand the rough package handlers during a Christmas rush! PERFECT!
FineArtAmerica is a fantastic company to do business with. FineArtAmerica respond and reach out in a reasonable amount of time when I asked a question and left the "line" open if any follow up is needed. They are my NEW Art company!

I placed an order with Fine Art America and was given a delivery date by UPS. The order did not arrive and the tracking details said it had been delivered at 2pm and left in my porch. I don't have a porch on my property and after checking around my house I could see the package was nowhere to be seen. I checked my Ring doorbell and nobody approached my house at 2pm so I contacted UPS. Within the hour FineArtAmerica emailed me to say the package had been lost in transit and to contact Fine Art America.

I quickly contacted Fine Art America and was told to raise a ticket on their website. I did this, explaining UPS had said they'd lost my item and that the tracking info was incorrect. The response I got from them was "It looks like this has been delivered, thanks!" along with the tracking details which UPS had since updated saying the item was not delivered.

I responded sending them the written confirmation from UPS that it had been lost and expected the order to be resent.

After THREE days, I got a reply suggesting I should check around my house for the package and that they can't resend the order, I would have to be refunded and then submit the order again. So, I rang Fine Art America and was told by the operative I should be getting the item reordered no problem and there is no reason why they couldn't reorder it and was confused why the staff responding via email was being so unhelpful.

I thought this was the end of the matter but I then received another email from another operative saying the original order was en route and was being held for VAT payment. It turns out the order had not been resent, they thought the original package was now awaiting VAT, despite UPS confirming they had lost it.

I replied explaining this was getting ridiculous. That sending me the tracking details for a package that UPS confirmed as lost was pointless and that having provided them written confirmation from UPS stating as much should be enough to get the order resent.

Of course, I received no response for days. I called again expressing my dissatisfaction where I was told that the telephone operatives can only pass my message on to the relevant department and they couldn't actually do anything. They explained the department dealing with this issue do not speak to customers on the phone and only email them.

I asked them to ensure my item is resent as I had provided them with written confirmation from UPS it had been lost a week prior.

I received an email an hour later saying my order had been refunded. At no stage did I ask for a refund, I always stated I wanted the order resent as it was a gift.

At the time of writing this I have received no refund.

My experience with this company has been atrocious. The worst customer service I have ever experienced. The original fault was with UPS but they quickly held their hands up and admitted fault, offering to pay for the item if Fine Art America resent it.

But Fine Art America couldn't care less. Every communication with them was like pulling teeth. They ignored every point raised and every request made.

I strongly advise you avoid this company. They are crooks and I will never use them again. I have no confidence I will receive my refund but I will be raising this with trading standards and my bank to claim the money back.

They're simply con artists representing artists.

This is an awful service and website, I would very strongly advise not to buy from them at all and find another store or website to buy art from. My mam ordered a Jack B. Yeats canvas of The Liffey Swim for my Dad as a Christmas present on the 7th of December, allowing plenty to receive it for Christmas. After receiving no word on the whereabouts of the canvas, we had to email multiple times in which, we had to reconfirm our address and FineArtAmerica stated a replacement was on the way. However, we have received no word concerning the whereabouts of the canvas since the 15th of January and it is the 29th of March now. We have sent multiple emails regarding the canvas to no answer and have not been refunded the money we paid either. We have been informing and warning our family and friends to avoid this service, as the customer care and service have been absolutely disgraceful.

Fine Art America ha some very unique items. The site is easy to navigate and the items available are above average in both quality and uniqueness. I was highly satisfied with my purchases. The communication from Fine Art America was above average a well. This site features artists offering not only one of a kind items, but a wide arrays of categories such as sports, iconic places, etc. For example, one of my items (which was a gift) was a t shirt with the diagram/drawing and patent for the original baseball. It was very well received and I found it to be unique and exceptionally cool. I was lucky enough to get a personalized birthday card with the same drawing on it. The recipient said he was going to keep that card forever! This is the third time I purchased from Fine Art America and all three times FineArtAmerica stepped up and hit a home run.

This was my first purchase with FineArtAmerica and I was so excited to get the print I ordered from an amazing artist I found on instagram. The quality was excellent, colors and image exactly as I saw online. There were lots of options from buying a print only to buying a fully framed print. I chose a stretched canvas print, which came with hanging wire already installed and a hook and nail for the wall. Perfect! It was nice to be able to decide to purchase a ready-to-hang piece and not have to fuss with finding the needed materials and guessing correct sizing for a frame- completely worth the extra money (which I would've had to spend on hanging it myself anyway). Conversely, if I had a frame already or just wanted to pin it up poster style, the print prices are so reasonable, it allows anyone to collect pieces FineArtAmerica love for sharing and illuminating their spaces. Will definitely purchase from this site again!

I had been looking on line for a website that featured up and coming artists and their work. Someone had mentioned Fine Art America so I took a look. I spent quite a bit of time entranced with their art for sale, and was able to not only find artists that inspired me, but found artists' works that were of places I had been and sites that I had seen. Very impressive collection of visual stimulation and beauty. So much talent and variety of styles. My preference is South Western Art, and going to Fine Art America was like getting a subscription to Southwest Art Magazine plus. Every item I ordered came delivered in perfect condition and in the style I ordered, sized property and, if I wanted, matted and framed. Can say good enough things about this company.

I love Fine Art America! Kume Bryant's Crown Of Righteousness. My wife first saw this image on my daughter iPhone as wallpaper. She immediately grabbed her iPhone and changed her wallpaper to this same image. My wife was just as moved as my daughter was when she first saw the image. I had already ordered the artwork from FAA as a surprise for my daughter so I ordered the same print for my wife. This print I ordered life size and had it custom framed and matted. I was really impressed when I was able to contact the artist herself and request her advise. Kume Bryant sent a very detailed email offering several options regarding the type of paper, frame and matting. Within a week I received the print. To my disappointment it was damaged. I contacted FAA and Kume Bryant. I was concerned since this was thirty five days after I received the print and the return option expired. I explained that the artwork was only taken out of the tube at the framers and in my presence. To my amazement Kume Bryant ordered a replacement print to be sent the next day at her expense. The very next day FAA contacted me and ordered me a replacement print also without hesitation. I quickly explained that the artist Kume had ordered one the day before. FAA refunded Kume and sent me a replacement print. I have never seen such integrity from an artist or a company as I have with Kume Bryant and FAA. I cant express my gratitude enough. I enjoy this artwork so much more not only because of the message behind it but also because of the integrity of the artist Kume Bryant and FAA. I surprised my wife with this beautiful work of art and displayed it in her dressing room to look at everyday. Thank you Kume Bryant for using Gods gift to glorify Him and bless others.

I joined and the next day my password is locked out. FineArtAmerica show a 7/24 help line. But it isn't for members. Only orders and shipping. Why put that on the same page as a help line to manage your artist account. And they have it in BIG BOLD Numbers. You can only get help online or their prepared answers to questions. They promote their tech support. Really. I did get an email back. But with no solution to my problem. Only a message saying that they would be in touch. They were just in touch with me! Give me the help that is promised.The only saving grace is that I didn't fall for the upgrade scam for $30.00. Now I'm very suspicious of FineArtAmerica. I go and google the reviews. Wow many had the same problem as I did. Poor customer service. There were way too many neg. Reviews for me to even pursue this any further.
I put my art in high regard. This company FineArtAmerica can only hurt your reputation as an artist. I makes you look like a fly by night entity like they are. Not for me BYE BYE FAA.

I bought one of my own prints from my fineartamerica store,, to see how smoothly the process might go for my customers... I paid over 50 dollars. I got no notification as a seller,, and no notification as a buyer. That means no tracking info as the buyer and no indication that I had sold a print as a buyer. Meaning I didn't get my portion of the payment for the sale. The print finally arrived damaged and packaged horribly. Calling customer support I was able to talk to someone after being on hold for only a few minutes,, but she could not explain why everything had failed and she sounded exhausted like she had been hearing similar stories all day,, I felt sorry for her. I Started a refund process but again received no notice that my refund was initiated. No ticket number ect... which makes me think I will have to turn to PayPal for a refund since this site appears to be unable to operate currently..

The people complaining for the most part (and i did check names), are from people that either never sold before or don't realize its a lot of work to make the work good enough for a home, and to leave a trail to be found. There will always be sour grapes, FineArtAmerica have a 30day money back, i'm certain if you showed them its a defect on the image they wouldn't make you pay the difference.

I'm a seller there, i have made sales, but no its not easy. Your up against other pro's, and its hard to stand out, you have to make your work wanted and special.

There are many snap shots there, the search is set up to show sellers first, it is sort of like a self vetting system. As the resources it would take to examine all work coming in - would be astronomically high, and many people upload images to print for themselves. But then leave it up for others to buy. Chances are you won't ever see snap shots there at all due to how the system works. Is that fair to those that shoot snap shots? No, but snap shots shouldn't be for sale anyway. This is a store, then end product, post your best only.

So if your an accomplished artist, and your not afraid of advertising yourself (The site doing it would be really impossible based on the amount of work there) - its not that expensive to join, and you could be making some real money there.

---Mike Savad
http://www.MikeSavad.com

I've been selling on Fine Art America for over four years and have sold close to 800 prints and products including purchasing my own work as prints, framed art and metal prints for display in gallery shows.

After 800 customer orders and my own orders I have only seen a few returns. And the work comes with a 30 day money back guarantee so my customers are covered.

As an artist, FAA and Pixels provides a great platform to OFFER your work for sale. Actually selling depends on a lot of factors including the quality of the work and the artists ability to market their work.

I'll take off one star for the lack of 24 hour customer service and some of the growing pains due to expanding into products with some of the vendors still working out some kinks.

All in all, I would not sell on FAA or buy from FAA if I didn't thing their products were of the best quality. The vendor FineArtAmerica use for prints and framed artwork has been servicing the artists community for over 30 years and does outstanding work.