Dermstore

It is interesting to read all of the other negative reviews related to Dermstore shipping/delivery issues, considering what I have experienced myself. This is by far one of the worst online shipping experiences I have ever had. I never received any tracking or shipment carrier information when my order was confirmed. After calling twice just to get that basic information, I am now on day five of waiting for a "two day" USPS priority mail shipment. There is no current tracking information available, my order has not been delivered, and customer service has been rude and unhelpful. Why are Dermstore using USPS anyway for items that cost hundreds of dollars (and when they seem to have a long history here of complaints about unreceived shipments)?

If I could rate it less than 1 star I would. I wish I had read the reviews on this site before I decided to deal with them. I do ALL my shopping online and this has been the worst by far. I sent an email (polite) explaining the problem, got back the normal- Thank you for your email you will receive a response in 24 hours... Well, it is now 2 weeks later and I do not have a response to my email. It just isn't worth it. I will let everyone I know to avoid this website like the plague.

I recently ordered an item and Dermstore took it upon themselves to add something to the order. The 800 # is buggy and repeats a message over and over again.

So, beware when you order from here, they will add something to the order and use your card to bill it.

I recieved an email this morning for EltaMD products-buy 3 products and get 20% off. I tried to purchase 3 tubes of sunblock and when I entered the promo code it told me it was invalid. After trying this 3 times I called CS and was told this was an old promotion that ended 5-11-16. Dermstore sent me the email on 5-13-16. In small print it says it ends 5-11. I told the CS person that I recieved the email today and she argued that it was not possible. I told her I could send her a screen shot verifying this and then she hung up on me. Great CS skills wouldn't you say?

I spoke with 3 different people about canceling my order and was told someone would get back to me. My order was then shipped and still no answers. I next called customer service and was waiting on hold for 1.5 hrs then I heard someone pick up the call and sigh then it went silent and I stayed on the phone for another hour in silence. I took my card off their site / subscriptions ASAP. I THEN WAS CHARGED AND OTHER PRODUCTS WERE SENT TO ME. No one would help. I finally told them I was contacting BBB and I got some assistant which again was horrible. Dermstore didn't have my order numbers on my account(suspicious) and I was sent only one return slip with one order on it even though I was having to return 3 different orders. I mentioned that to them and of course I have not heard back. In the end I had to make the returns and take time out of my day for their complete and total lack of accountability and customer service. I was a customer for 2 years with subscriptions but obviously I am going else where. If I could give them -100 stars I would.

I called in regards to a missing order after receiving a false "generated" email telling me my items had shipped. Called to find my package and was hung up on after the very rude lady refused to give me her name or supervisors and refused to help me at all. I was a first time (but big) buyer and am sad to say I will not be returning- all because the help was so horrible and I am embarrassed for their business that Dermstore hired such awful help.

Unsealed, opened and expired Neo Cutis products, worst customer service which blaming warehouse only, there is no way to speak with the manager or supervisor. Very rude and unprofessional. Exchange 2 times -First-time product came expired, the second time opened, unsealed and used without expiration date at all. Until now can't get up to date NEW & SEALED products. Very disappointed after spending more than $1000. First and last time using Dermstore website.
Btw, on their site there is no way to post negative review, it's get deleted right away.

I bought my product. So I wait until 3 weeks, the ups tracking is show my address it wrong. Then, my packing shipped back to the sender. I call the dermstore, and the customer services said my packing send to my house, but my family refuse to receive it. If I cancel or I want to send it again, anyway it will charge me 15$. I think it scam websites, don't buy any products on this.

Paid extra, placed order at noon on a Wednesday, order isn't expected to arrive until Monday. This is NOT 2 days and Dermstore REFUSED to refund me because they say that at the very bottom of their website under a link they have a shipping policy stated that they can take up to 48 hours to process your order. WHY NOT STATE THIS ON THE 2-DAY SHIPPING OPTION?! Instead of hiding it somewhere?! I received an email stating my order was processed by 1pm the following Thursday, which would make Monday more than 2 days still!

Customer service was nasty and rude!

Placed an order on July 24th it is now Aug 12th and I still don't have it! Customer service said 7-14 days. It's 2019! Who the f*** waits 7-14 days for something to ship? I will never purchase anything for myself or my business off this website again!

DermStore is a scam. I've had so many issues. Dermstore sent used product. They put duplicate charges on my credit card. Dermstore.com charge me multiple times and tried to blame it on me. The customers service is horrible. They will hang up the phone after you've waited 5 minutes just to speak with someone. I will never order from Dermstore again I'm done for good. I had to open a fraud case with my bank

I ordered couple items from the website and selected rush shipping because it say 2 days guaranteed. It ended up late because Dermstore have a processing time that they didn't reveal. I was in need of the product. When I opened up the package, I see that they shipped me incorrect item. What I need is not in the box. I contacted customer service, they didn't even apologize. Asked information on the item I received, asked me to send it back and said they will send the item I don't receive back to me not agreeing to rush it. I don't mind doing extra to fix their error but not even owning responsibility and accountability to the mistake is not acceptable. Do not shop with them to save yourself some troubles.

Their products are delivered timely: however, compare buying product locally first.
Medica TNS Essential Serum was $100 cheaper from a local Dr.'s office.

SUCK NET! WORST SERVICE EVER! I use online shopping everyday, this is the worst service i experienced! I placed an order of Clarisonic for ONE MONTH and called THREE times for the customer service. Every time Dermstore told me I would get it in next week! BUT they cancelled my order WITHOUT telling me after 40 DAYS! I waited it for ONE MONTH! Because of this I missed the better deal on other store and I haven't got it! NEVER BE BACK! SUGGESTION FOR OTHER CUSTOMERS! STAY AWAY FROM THIS STORE!

I placed an order and it never arrived. Tracking can confirm this. Dermstore rep REFUSES TO ISSUE A REFUND OR RESEND THE ITEMS.

Tracking said that it was "undeliverable as addressed" and would be returned to sender if information was available. I double checked the address on my order and it's correct. Called the post office and Dermstore said it could be a faulty label?

Dermstore rep REFUSES TO ISSUE A REFUND OR RESEND THE ITEMS, until they receive the items at their warehouse. They've made no apology and have made no effort to locate the package. I used 2 day priority shipping. It's now been 2 weeks and I've received nothing. They claim they haven't received it.

Only quality materials. Every customer is confident in the disinfection of tools. That's why I trust only you with a hygienic manicure.

Dont expect to be able to return anything if you dont like it. Dermstore make it impossible to get your money back. My return tracking shows that they received my return over a month ago, but every time I try to message them, someone from Eastern Europe or India just asks me "whats your RMA number?" which I don't have onhand because I WROTE IT WAS ON THE F'ING RETURN PACKAGE. I haven't been able to reach a human being on the phone in a week. Yesterday I was on hold for an hour, then disconnected. Chat function is never available. I'm going to dispute the $150 on my credit card.

LHorrible l- recived two empty tubes of laura Gellar concealer and could not get through to them by phone to discuss the problem. Now I'm waiting for them to respond to an Email. Hope it's soon

Placed one order and and automatically got put on a reorder subscription. Continued charges on credit card until I replaced card. Deceptive company with no customer service to contact. Do not be fooled! Phone calls are sent to a automated system then never puts you through to a live person. Return emails and live chats do not function.

In two consecutive orders from dermstore I received products that appeared to have been heavily used and were missing significant quantities of product. The exchange process was a hassle and took more than 2 weeks. This store is ok, but beware that you may receive used products and not get the full value out of your money.

I returned a very expensive blow dryer and Dermstore said that they did not receive it. They said they received the box but it didn't have the blow dryer in it. They would not refund my money! Rip off! Make sure if your returning anything to them, to video the whole thing!

I was excited for my first order from Dermstore which was cheaper than Sephora. No issues. The second order (I noticed after about 10 days didn't arrive so I checked the tracking number and it said it had been delivered... in another state!) Talked to customer service. Girl was snotty and finally agreed I didn't receive the item. Had it reshipped, got it 2 weeks later (so almost a month after original order). Decided to give them one more try. Ordered products 2 weeks ago, tracking shows order in limbo... Dermstore said I have to wait a few more days to make sure that the lost item shows up. Ridiculous. Won't shop there again!

Not really happy with this store, same problems I have as the other people.

I ordered Shampoo and night cream for 80$ and received email from my credit company that Dermstore charged me for 80$ but nothing shows in my account on Dermstore.com and no confirmation email sent to me. Chatted with them for hours and called them several times but every time stayed on the line for almost 1 hour and they said as there is nothing shown in my account they can not do anything. I asked them to send them my credit card confirmation and if nothing is shown in my account why they charged my account exactly 80$, same price of my order. So annoying. Now I shall call my credit card company and ask them to dispute that charge because Dermstore can not provide reliable website for its costumers.

BeautyFIX is the best box around. Yes, it is more expensive then Sephora Play! Box or Allure, but the quality and diversity of the products are unparalleled. For starters, Dermstore carry top brands like Obagi, Skinceuticals (my fave), elta md (best face sunscreen by far). Try their box, you won't be disappointed. The only thing I don't like much - where Sephora beats them by a milestone - is that they offer very cheap free samples with purchase, not the nice 3 free choices that Sephora and Nordstrom do.

Beware when returning items. I do not recommend using the using the "prepaid" return label. It has been almost 3 weeks and the tracking still shows "in transit" The package is only going from AZ to KY. I was told it could take up to 14 days additional time after Dermstore receive the item to actually obtain my store credit... ridiculous

After I placed order took 4 days to get to the shipping date; Took 5 days for item to arrive. Links to the track package and to the survey did not work.
Called customer service and was on hold for a long time til Dermstore picked up

These products are great, love using them. But the policy of returns is not that easy to follow.

This was second purchased, Bad Customer services EVER IN MY LIFE! Their representative BRANDY gave you hard time and attitude when you asked for order status! Unprofessional, unhelpful, impolite company! No way to file compliant, just ignore customer. Never purchase from them again!

I recently ordered from the DermStore and it was a total hassle trying to Return an item.

I had to call back a couple times to get a label to Return the item and overall the process was overly complicated compared to other online companies.