Name: Dermstore
Price range: $$$
Rating: 1

379 customer reviews of dermstore.com

Do not order from this company

I returned 2 items that totaled $190 and was only sent a credit for $90. I spoke to several people at the company regarding this issue and Dermstore keep saying that it will be corrected, but has not been corrected after 1 month. I've never had something like this occur with any company in the past where a full refund is not provided. I called for the past several days and nobody is picking up the phone at this company. Go to Sephora or Ulta and you will not have to deal with this nonsense.

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Always use PayPal and buy elsewhere. Do not trust Dermstore

Asked for ship status and was sent tracking number and email saying it was delivered to me despite USPS showing it was never received by them. Then Dermstore tried to trick me into canceling my PayPal claim which had already been decided in my favor. Manipulative unprofessional liars. Unbelievable. USE PayPal every time! $85 would have been lost.

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WORST CUSTOMER SERVICE EVER

The service lady Faye S was very rude to my daughter she was making accusations about her even being smart to her until I took charge will NEVER ORDER FROM THIS STORE

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I buy only one thing from Dermstore (my face wash)...

I buy only one thing from Dermstore (my face wash) but only when the prices get too high on Amazon. Two great things about DS. If you add the products you like to your Favorites, then you'll get 10% off during checkout. Shipment is always free with no minimums and very prompt. Besides that, Dermstore is a bit on the expensive side. And Dermstore have a nasty habit of discontinuing product lines.

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On my way to becoming addicted Great selection of niche...

On my way to becoming addicted Great selection of niche brands. Love being able to shop from Dermstore and Hair Envy with one cart. I received personal thank you notes the first couple of times I shopped here which was a really nice touch. Dermstore have also enticed me to subscribe to their monthly “Mystery Box” which no one else has been able to do. This has proven to be a great value to date. One issue I have is the occasional issue with site performance. I have had two issues recently when shopping from more than one site that I ended up losing my cart although I was logged. Had to delete my cache and start over which is never a good time. Obviously this has not deterred me from shopping with them. Oh, and they love a GWP which is always a good thing!

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The worst company on earth!

I bought on of their serum because of 20 percent of. Guess what? I has been 6 days and I didnt have my order yet. After reading the reviews here, I know I got scam from this company.

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I find the website confusing...

I find the website confusing... especially when trying to place an order. Nothing is just straight forward you have to manuvere your way to find what you are looking for. I usually have to call to place my order.

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Legit website

I was scared at first because of the reviews I read online but I must say, it has been the best online company I've ever ordered from. Lots of discounts and free shipping! I got my facial creams in the mail within 2 business days (free priority shipping)! Amazing! Can't wait to order again. Dermstore do prompt and ask if you want automatic renewal, make sure you read every check box before clicking submit!

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I love this site.

Im surprised people have such a difficult time with this site. I buy my Juice Beauty, and 100% pure products on this site when Dermstore have their 30% off sales, and have never had a problem. Ive ordered 5 times in the past 2 years-ish. They always arrived within 3-4 days of purchase. No expired products etc. Organic products are way too expensive and this is the only place i have found that sells them with better discounts.

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I love this site

I love this site. Dermstore have an amazing selection of products, the prices are great, and they just add free stuff to your order as you add items. It's wonderful. The site itself is very user-friendly and is continually updated with offers and new hot-lists. I'm a fan!

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I just had an unexpectedly great experience with Dermstore!

I just had an unexpectedly great experience with Dermstore! I ordered the Smartbrow product but found it would accidentally get rubbed off too easily from my oily skin so I wanted to return it. Called customer service and was told I could keep it as a one time courtesy and Dermstore would just credit me. Really? I was skeptical and figured I'd wait and see what happened and check in about a week to see if I really will get credited. Well, imagine my surprise when within 15 minutes I got emails from both Dermstore and Paypal saying that my credit has gone through! Wow, talk about great customer service! I am very happy with them and after reading all the negative reviews on here, had to take a few minutes to write this one. Who knows, maybe they're working to improve their customer service image! Good luck to everyone else...

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I love their selection of products!

I love their selection of products! Plus the free sample and gift with purchase that comes with every order is a great bonus! I used to be a loyal Sephora shopper until I discovered the DERMSTORE!

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I've ordered from many sites and found Dermstore to...

I've ordered from many sites and found Dermstore to be so easy to navigate. I had several items to order and found them all quickly, put them in my cart, used my Paypal account and I was done.

A great experience and will continue to order from Dermstore.

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HORRIBLE SERVICE

I placed an order February 14th for 2 Harry Josh brushes (Dermstore HAD A PROMO running) waited and waited and wondered why the order had not arrived. Logged on only to find out that my order was cancelled. Called the CS line with ZERO luck - held on for 40 minutes! Used the Live Chat service and connected with April who pretty much swore they sent me an email. I RECEIVED NO EMAIL stating my order was getting cancelled. She then told me to place another order and I mentioned I ordered this during a 20% off promotion - she told me there is no promotion on my order! Went back and looked an lo and behold yes, there is 20% off my order. She tried to appease me by offering 15% off AFTER I ASKED FOR IT for all the hassles I was going through! I am extremely frustrated about this - how does this company stay in business? There are so many bad reviews about your company. I am also waiting for a refund on an item FedEx states they have signed for and received!

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Worst on-line shopping experience of my life!

Worst on-line shopping experience of my life! DO NOT order from this company. Dermstore do not provide 1-3 day shipping, I ordered a product on 9/25 and to date 10/12, I still have not received it. Several calls to customer service were very frustrating and the representatives are rude and will provide you with misinformation. Dermstore really needs to evaluate their company procedures and get honest with the unsuspecting customers that patronize them. Spend your money elsewhere with a reputable company!

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Incredible Customer Service

I just had the BEST interaction with Dermstore's customer service! But first, I want to say I was incredibly happy with the products I ordered and with the shipping times and communication. I ended up not needing one of the products (because the other worked so well!), but there was an issue in creating my return label. When I reached out to their customer service team via chat, Dermstore were so helpful and generous. I feel like Trish F., the agent I worked with, went above and beyond to solve my issue. I will definitely be buying from Dermstore again!

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Avoid and just buy direct from retailers

Looks like Dermstore was recently acquired and the new company has since overhauled the site and the backend logistics for shipping and returns. Do yourself a favor and avoid ordering anything from them in the near future. I have purchased $1000s from Dermstore over the last year and Dermstore always had reliable products and easy shipping and returns. Since this new acquisition in which they failed to give any heads up to the customers until it was too late and orders and subscriptions were way backed up and returns couldn't be initiated, I have avoided buying anything from them. I made a return almost a month ago (which took almost a month to get someone from customer service to send me the shipping label) and I'm still waiting for my refund to come through. I'm going to dispute the charges with my credit card company.

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Caution when they offer a free item with purchase

Be aware of this company when it offers a free item if Dermstore run out, they just want you to make the purchase and could care less if they honor their advertisement of a free item with purchase. I was not aware of this and supervisor never called me back.

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Horrible Customer Service

I have called multiple times and emailed requesting for a manager to call me to discuss an issue I had regarding an auto-ship order. Cannot get a return call. Would NOT recommend using this company and definitely not setting up an auto-ship order.

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Harry josh hair dryer

Bought a harry josh hair dryer very expensive close to $300. Waited forever to get it as it comes from the UK. This was never disclosed. Had bought harry josh diffusers from them before and also the hair dryer. Dermstore must have changed the product size. Surprise dryer didn't fit diffuser. Wanted me to send dryer back pay for insurance etc and get refund. Didn't want to correct and send hairdryer that fit diffuser first so I wudnt b without a hairdryer for another month.it was their mistake and when you talk to someone they read from a script. Don't understand the problem. Buy a dyson next time. Attachments don't fit dryer. Really! And all they say is I am so sorry. I needed a hair dryer now and the best they could do was tell me a supervisor could call me n 48 to 72 hourts the company must have changed hands. Stay away!
FYI I am not upset with fairvdryer I am upset with the DERMSTORE who sold it to me. They are worthless

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If I could give DermStore a zero, I would!

I ordered $200 of merchandise on 8/26/19, it is now 9/19/19 and I have yet to receive. Dermstore send out coupons for 15-20% off - I have several email addresses - for work, etc. No explanation - no followup - no customer service. They said they flagged' my acct. Ridiculous! They should have contacted me and said they couldn't honor the discount - but NO! They charged my credit card and had no intentions on sending the merchandise. I will NEVER order from them again! I will tell others not to ever order from them.

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This company needs to review the warehouse dept

I ordered Oleplex Hair set (that's the ONLY thing I ordered so should be super easy to pack the shipment - well actually Dermstore gave me a small face cream sample - so technically two things). When I got the order and opened it, I'm suprised by the Barriatic Weight-Loss Supplements wth! - no word.

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Packaging horrible

I used to order from Dermstore cause Dermstore have really good prices for Dermalogica - so shop there for my annual supply... This year, products came damaged: washer leaked all over the package, everything ruined in shipping. I returned all items and reorder - other 2 weeks of waiting, and parcel came the same way! Washer - leaked, cream - without seal, facial polish - in open box, and complimentary gift - wrong item: Boscia samples instead of Dermalogica I ordered. Expensive items just thrown to big box without plastic wrap and seals... Eg cheap like $4-5 cosmetic product from amazon - coming packaged properly, wrapped in plastic, right box size, etc. Don't know what happened to Dermstore, but never again

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Impossible to reach customer service by phone, email or chat

After buying a hair blower for $199. It was reduced the next day to $169.00 and I cannot reach customer service to resolve this issue Sent 4 emails and repeated calls to 800 # which is never answered

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Zero star!

Be aware of very inconsistent pricing. Dermstore are a the same entity for several brands together, but sell the same product in different prices. I purchased Christophe Robin's shade variation treatment with Black Friday 30% off on 11/21/21 at Dermstore website. However, I got an email from Christophe Robin for 40% discount for the same product on following day, 11/22/21. I contacted Dermstore customer service on 11/22/21 to cancel my order as I could get $9 cheaper through Christophe Robin site. Please note both belong to the same entity called "The Hut.com Ltd." They declined to cancel my order and shipped it on 11/23/21 instead. Dermstore state "free return" and "customer satisfaction" in bold and you would not notice hidden charges such as $15 fee and non refundable shipping. As I ordered 2 of the 40% off products with only 30% off, I just lost $20 purchasing from them. Never buy from them again.

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This company has gone down the toilet

I ordered several products. Received the wrong products. Tried contacting customer service on hold for over an hour. No supervisors available. Terrible customer service no resolution. I will dispute with my credit card company

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Good Prices, If You Can Deal With Used Product

I regularly buy a super expensive face cream from Dermstore, and about half of the jars I've received have been used already. If I didn't know what the packaging was supposed to look like, I'd never notice. They're always helpful when I alert them, and the replacement is out ASAP. Their prices and selection are good, but it's only worth dealing with the (gross) hassle if you're actually saving a significant amount of money.

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Automated customer service

I ordered a $99 product. Tracking shows it delivered, but it wasn't. So, i've been going in circles with what appears to be automated customer service--when i reply i receive the same intro message. Dermstore can't even answer how it was shipped. All i know it that it was USPS, but they won't give their address or if it was first class or priority. This would help my post office in the search. This was the first time using Dermstore.com. Not a good experience. Also, you have to use to use their site to message, which adds annoying steps just to communicate.

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Terrible (no) Customer Service

I've contacted Dermstore three times now about an order ($84.88) I never received. Every time I've contacted them I get an automated response to go to customer service on their website because I can get the answer to my problem there. That's what I'm doing, but it only generates the automated response again. No phone number I can find. I will never use them or recommend them in the future.

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They sold me fake product

Do not trust this store. Dermstore sent me fake face wash. Not even close to the color and consistency of the bottle I bought from my dermatologist office. The smell was also unbearable.

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Dermstore Rating

Based on 379 reviews from Dermstore customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.

Overall satisfaction rating ▼

Description: • We offer over 700 brands, including physician-strength formulas and hard-to-find specialty brands
• We have over 100,000 product reviews from real customers…and counting!
• We offer free shipping on all orders all the time
• We give you free samples with every order
• DermStore is a 8 year Bizrate Circle of Excellence Award Winner for Customer Satisfaction
• We have licensed estheticians on staff reviewing products and personally answering questions submitted by our customers
• DermStore was founded by a Board Certified Dermatologist
• We only sell products that are 100% authorized by the brands we carry, which means they are real, safe, in code and certified by the manufacturer!
• 24/7 Customer Service

Address: 1200 Worldwide Blvd, 41048