Name: Dermstore
Price range: $$$
Rating: 1

379 customer reviews of dermstore.com

Love

Why so many bad reviews?! Ideally I would shop local. But I recently moved and finding an office with all the products I use has been challenging, therefore I found dermstore thru the brands I use as an authentic dealer. Or what ever, before ordering i decided to read these reviews, and almost didn't order, but decided to go for it. Shipping was free, both times I ordered it got here fast and was well packaged and my products have been fresh. This is a real website, selling real products. I will order again.

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Satisfied Customer! Thank you!

I remember reading the reviews before I made my purchase which scared me to order but something made me take a chance anyway. Maybe it was the free shipping or maybe it was the amazing deal of 20% off of Anastasia products. (Keep in mind ULTA excludes Anastasia products from coupons). I ordered on Monday and it already arrived and it's only Thursday, I don't even need the products until Sunday. And the products we're perfect! That's why I felt obligated to come back and give them a positive review that Dermstore deserve. It's definitely not a good idea to base your purchase solely on reviews because the reviews are not always representative of their services. I mean think about it, people are more inclined to post a bad review from a bad experience than a good one due to spite or anger. I'm glad that I took a chance otherwise I would've missed out on such a great deal. Thank you dermstore.com! I'll definitely be back for more :)

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Double repair moisturizer good

I loved the product double repair moisturizer Lariche Posay and ordered it several times when talking to rep there she recommended another more expensive 75 dollar product and I did not understand it would be sent automatically and I was allergic to it It very hard to get their rep to give refund Got one refund for the 2 products after several calls and e-mails

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Cheaper than doctor office

Why visit my Dermatology office when I can get all of my Physician strength skin care products online? And for better prices sometimes too as well as free shipping! I love the Epionce and Glytone lines.

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I have ordered several times from Dermstore and the...

I have ordered several times from Dermstore and the service, quick delivery, products and prices are great. Also free shipping makes it a "10" in my book.

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Love!

I have had great luck with Dermstore! I only buy face cleaning products, toner and lotion but it is easy to find coupons and who doesn't love free shipping?!

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NOT HONORABLE

I placed an order for my 90-year old aunt who lives in Florida. Twice, it went through but no confirmation email or message. Plus I promised my Aunt she would receive it in two days and paid for the extra shipping. I tried to call to see if it did or did not go through but Dermstore were 'closed'. No way that I could see to contact customer service otherwise. So overall BAD experience with their site. Went to Amazon to buy for $20 LESS and made a note to call this morning. Sure enough both orders went through, all ready "being processed" so can't stop the order or the charges. They said "sorry we can't do anything" poor customer service routine. So if you shop there, good luck.

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Horrible Company

Ordered over 15 days ago. Still no notification on my package. However, Dermstore still charged me $300 even though the package has yet to ship.

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Site made by a dermatologist

I have been seeing my doctor for years and buying everything from obagi to chemical peels and microderm. Dermstore sell all of those treatments here on dermstore. Even peels and microderm is sold on this site. Wish I had found this earlier

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Terrible customer service and return policy!

I had to pay for shipping for a retu, after callng Derm Store and waiting on hold for over 45 min. Harold, not a very friendly customer service. I did not get a return label because Dermstore said I wasn't using the right browser. I paid $10.05 to return and only got a RMA #. They owe me $169.00 plus shipping!

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Had to call

I returned an order Aug 10 as instructed. Got a confirming email that USPS had accepted the package. I checked EASY RETURNS link today to check the status of my returned order. I saw that the order had been returned and it indicated that "NO ADJUSTMENT" was being made? I had to call Customer Service again to get my credit! I shouldn't have to call! It should be automatic!

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Terrible Customer service

Canceled order days before shipped, Dermstore still sent items out. Now I have to go out and send back, ok. Now it's been two weeks and still no refund. Called to check on my return and told representative what happened and got hung up on. Called to speak to supervisor and she wouldn't get on phone. Will never deal with this company again!

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JUST TO UNSUBSCRIBE FROM THEIR EMAILS

JUST TO UNSUBSCRIBE FROM THEIR EMAILS I HAD TO GO SEARCHINGON THE WEB SITE, GO THROUGH A FAQ LIST, FIND THE RIGHT QUESTIONS, MAKE A PHONE CALL, SIT THROUGH THE WAIT TIME, SIT THROUGH THE CALL! Other companies have an unsubscribe button on the email. TO MUCH TIME! WRITING A NEGATIVE REVIEW AND NO INTENTIONS TO ORDER ANYTHING FROM THIS DIFFICULT TO DEAL WITH COMPANY!

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Unethical scammers

The last three orders I placed with Dermstore didn't ship. Every time I contact customer service I get a lengthy convoluted answer promising someone will call back and help process the order. Dermstore used to be legit but now they're running a serious scam. I've lost almost 300 dollars to them. In the future I'll just buy direct from retailers or I'll go to Sephora.

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STAY AWAY

I am a female who invests in quality skincare. My experience with this site was awful. Absolutely terrible return policy. Dermstore make you pay for your own shipping to their company. They also charge an extra $15 dollars for anything you want to return. Literally disrespectful customer service and slow response rate. They do not care about you. PICK ANOTHER SITE, ANY OTHER SITE.

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Do NOT do business with them!

This is a crooked company who does not accept returns. In less than 24 hours from receiving a serum that made my face break out into a frightening rash, i have tried to return. Dermstore make you go through so many hoops and give you such a hard time -it's impossible to make a return. They are nasty, abusive and please save yourself so much aggravation and do not buy from here.

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Moldy Product, Terrible Customer Service

Ordered Sunday Riley's Tidal cream. When I opened the package, I noticed there was mold growing inside. I immediately emailed customer service with ample details about what was wrong, and Dermstore wrote me back asking questions I already answered. So I called their customer service line, thinking I would get better help, but the agent on the phone was beyond incompetent—barely spoke to me, and didn't seem to know what to do. I ultimately got her to send me confirmation of the refund so we'll see if it actually goes through. Horrible first experience, and judging by other reviews, this was not a one-off situation. I'll be sticking to more reputable stores for my beauty purchases.

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Still awful and unhelpful

Dermstore reached out to me regarding my negative experience. Dermstore told me to contact them privately so that they could discuss what occurred. So I sent them a direct message several weeks ago and have not received any further communication whatsoever. It seems that they want the appearance of being helpful and accommodating but then will leave you hanging.

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Still waiting they ship the correct item

Its been a week! Dermstore havent re-ship my correct order yet! They always tell you need to wait stock check! And the stock check need to take 24~48hours! And its more than 48hours, they still say you have to wait until stock check done, now I believe why so many customer complaints about they got wrong item, cause it happened to me, until now, still waiting, couldnt do anything

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FAKE company

I spend $200 and never received my stuff
I've contacted costumer service for 3 times and Dermstore did nothing!
Never order from them

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Forget about receiving your order!

I placed an order on November 26- it is December 29 and my order is not even close to being here! After multiple attempts of contacting customer service- all you get is that if you ever will receive the order then you can return it! After 2 months of waiting, I don't need it anymore but you can not return anything because the order is past 30 days! Never again Dermstore!

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Shipping

I was so excited to place my order of the color wow dream coat and receive it. However when I did receive it the lid of my container was broken and empty. I reached out to dermstore and sent my pictures on June 5th Dermstore apologized and requested the proof of purchase, which I sent. Today is June 16th and I have messaged back 2 more times and now they are just ignoring my messages. It's unfortunate that such a know company have poor customer care.

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Worst company online

Do not buy. You will never receive the product (it'll get stuck in transit somewhere for eternity) and Dermstore will refuse to refund your money stating" we can't refund an in process order... you can send it back once it gets to you if you want though". Seriously, did I just step into crazy town. Its lost. Also, they'll send you the wrong items, promise to expedite the correct ones, and then turn around and lose those as well. I spent almost 500.00 in 3 separate orders. It's been 5 weeks, I have 1 partial order worth 24.00, and everything else plus it's replacement is left floating out there in the ether somewhere. And they won't give me back my money. Calling my bank today. Seriously people. You can buy cosmetics and anti aging stuff anywhere and it's all the same price. Don't buy from these knuckleheads.

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Technically they're trustworthy but they're a pain

Their customer service is inadequate/ at times nonexistent. I've tried to cancel multiple orders, the reason being that Dermstore will have promotions going on at the time that should apply to the items in my subscription but the promotions are never actually applied to the subscriptions. I just really despise trickster websites like this that get you to subscribe to products and then make it impossible to get in touch with an actual human to cancel / return the order. Last time I went on my dermstore account to cancel my subscription before it was set to be processed but the entire system was down (for about 48 hours) and by the time the system was running again my order had shipped and I was unable to cancel it! When I explained this to them and that it obviously wasn't my fault they had zero leniency and it was super frustrating. I generally don't like to work with companies that don't take responsibility for their own mistakes. I think it's safer to stick with Sephora or Ulta in the future.

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There is no transparency whatsoever

The website looks legitimate, but I regret ordering from them. I could not see the status of my order that I placed some days ago, so I called the customer service number multiple times only for nobody to pick up the phone (I called during business hours!). Although I just received a tracking number, I'm not sure when/if I will receive my product based on the other reviews I have read. I don't tend to ever leave reviews, but I have never had to deal with such a shoddy business. I payed a lot of money, and although I have no problem with some delay in shipping, I would appreciate some transparency. I wouldn't risk ever buying from this site again.

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Do not order from this website!

Do not order from this website! I placed an order a month ago and still have not received my product nor have i received a response to multiple contacts i made to them. I did their UPS tracking and it showed that it was delievered... but obviously not to my door. I have ordered many products online from different websites and never had a problem. This is my first time ordering at Dermstore.com... what a scam! Wish i had read online reviews before ordering.

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Free shipping is ok, but when you order something on...

Free shipping is ok, but when you order something on 12/23 and don't receive it until 1/7, then the free shipping isn't worth it. I wish I had the option to pay a few dollars for at least USPS Priority considering my order originated from Fed Ex and ended up being actually delivered by the post office. There are plenty of other skin stores with just as competitive prices and MUCH faster shipping! If you order here, hopefully it's not something you need quickly!

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ALWAYS CHECK YOUR ITEMS

There was a missing item in my shipment! This was very disappointing for my "first" order with DERMSTORE! I didnt receive a phone call nor an email regarding this error. When I call the customer service the girl told me that the item is "out of stock" and only can do a refund at this point! First of all, there should not be a missing item in the shipment. Second, if it was "OUT OF STOCK" someone should have communicated with the matter NOT take the money and wait until the customer call to complain! This is an "ONLINE STORE" where Dermstore should take responsibility with issues such issues. Dermstore is an online store does not have integrity NOR take their customer seriously!

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I am an aging woman that has thinning eyelashes

I am an aging woman that has thinning eyelashes. I have found that with SmartFX Smart Lash Enhancer I have regained some of the lash volume I used to have. Now I don't need to wear my false lashes as much.
I love the product!

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The worst customer service ever!

This was my first (and last) time ordering from DermStore. I order one simple item. The box came a week later labelled correctly with my name & address, but inside was someone else's packing slip and three-item order. I called the company's customer service and talked to the rudest, most arrogant rep I've ever encountered ("April"). Not only did she repeatedly and noisily sniff & snuffle throughout the entire call (cold? Allergies? Get Benadryl and tissues), she not once apologized for the incorrect order and inconvenience, AND interrupted & cut off my questions about the return process. Terrible reflection on the company and how it views customers.

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Dermstore Rating

Based on 379 reviews from Dermstore customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.

Overall satisfaction rating ▼

Description: • We offer over 700 brands, including physician-strength formulas and hard-to-find specialty brands
• We have over 100,000 product reviews from real customers…and counting!
• We offer free shipping on all orders all the time
• We give you free samples with every order
• DermStore is a 8 year Bizrate Circle of Excellence Award Winner for Customer Satisfaction
• We have licensed estheticians on staff reviewing products and personally answering questions submitted by our customers
• DermStore was founded by a Board Certified Dermatologist
• We only sell products that are 100% authorized by the brands we carry, which means they are real, safe, in code and certified by the manufacturer!
• 24/7 Customer Service

Address: 1200 Worldwide Blvd, 41048