Dermstore

I love the quality of its products. Ordered a lipstick and overnight balm. Couldn't help to try the lipstick immediately. It is longlasting indeed. Still haven't tried the balm yet, but I'm sure I won't be disappointed. The shipping is also good, everything arrived in time.

Put your complaints on the BBB website because Dermstore have almost 4 stars and an A+ rating.

(Which makes no sense because they have no positive reviews.)

First time customer of Dermstore and Dermstore sent me a packaged that weighed. 24 ils. To my surprise (joking) I opened to find an empty box... so much fir surprising my fiancee with some random "just because" gifts.

Dermstore scam. One-time purchases resulted in onslaught of unsolicited magazine that takes weeks to stop Durham store project me weak she went to subco a magazine subscription organization which will fill your mailbox up with unwanted and unrequested media

I have sensitive skin and only use mineral makeup because everything else makes me break out. I love the glominerals pressed base and use it every single day. Thanks to Dermstore.com for carrying the best brands.

I went to the DermStore to order Kerique and then before I click the final button I went back to order the black Friday's price. Dermstore sent me both, one at the regular price and I at the discounted price. One did not have a gift in it and when I called back to tell them the girl on the line repeatedly argued with me telling me it was my fault. This is the worse service I have ever used. What happened to the customer is always right. Not here.

The Derm store has a great selection of natural products such as Burt Bee's, 100% Pure and Juice Beauty. Their prices are competitive and Dermstore are having an awesome sale right now - 30% off an order of $125 or more.

It's been 18 days since my purchase on their website, there is still no news about a shipment, nothing is moving, Dermstore keep giving me dates and asking me to keep waiting. THIS COMPANY IS IN THE DARK AGES WHEN IT COMES TO SERVICE AND DELIVERY. So disappointed, what a waste of time, nerves, and money.

I love Dermstore! The sight is so super easy to navigate and once I found the exact product I was looking for, I was able to read detailed information about it before I made the decision to purchase it. Once I decided to purchase the transaction was quick and easy, there was no shipping fee, and the product arrived even sooner than I expected. I will be using this sight for all future skincare products down the road - without a doubt.

The negative reviews kind of scared me at first, but I had a totally professional and great experience. Dermstore has a huge selection, fast and free shipping and my order showed up with samples and free lip gloss. Pretty awesome IMHO.

Such an unfortunate experience. I purchased items on December 1,2019 and two weeks later I just received the shipping email. I called multiple times this week to receive an update and all reps assured me it would be delivered before my trip. The reps were so unhelpful and rude on the phone. I tried to message them on FB and no response. I'm not using them ever again.

Never received product EXTREMELY long customer service wait on phone. Hostile and rude customer service people who could not care less.

I ordered an eye cream. Was sent to wrong address—- No one got back to me and I have not received credit yet. The 800 number is constantly busy.

Dermstore just allowed me to purchase a lip gloss that only notified me when they sent me my order confirmation that it was OUT OF STOCK! On top of that it said 1-2 weeks when I paid for 2 day shipping, NEVER EVER AGAIN, bunch of scam artists. I will be filing legal complaint should this not get rectified in a timely manner.

I think majority of these reviews are fradulent. I've been ordering from Dermstore for a few years now, and I've only had issues with only two orders in the past. One order was said to be delivered, but i never received it, and Dermstore issued a credit back to my account and sent a small free gift in return. It did have to send a few emails for a response, but it was ultimately resolved. All products I've received were in perfect condition, no broken seal or used or expired products as other reviews stated. And for shipping, I usually choose the free shipping option, and almost always receive them within 48 hours (business days).

Do not use this website for beauty purchases. Listen to the reviews that tell you Dermstore are scam artists. They shipped an expensive order and charged my credit card 10 hours after I cancelled the order and then told me I could request a return authorization after I received the package, obtain a label that would require that I pay for return shipping, and after they received the return, they would credit me for the purchase. Never again. Slimy sales maneuver based on the probability that I woill not return and they will make the sale.
Do not use them! Shop elsewhere. I wish I would have listened to the other reviews

I ordered from this company. Dermstore cancelled order but did not credit my credit card.
Do not deal with them.

I ordered several Olaplex items from Dermstore and paid by credit card. When I entered my account I saw that there was a problem with my billing address and that I needed to call Customer Service. I waited well over 25 minutes for them to answer and when Dermstore did they told me that the issue was fixed and that they'd process my order. Visited my account the next day and found that nothing had changed; they still claimed that there was a problem with my billing address. Called again, waited over 30 minutes for them to answer. Ended up using a different credit card and was assured that everything was in order. Never received a confirmation email so went back into my account to find that they were still claiming an issue with my credit card.

I cancelled my order and will never shop here again. What a waste of time.

I placed an order for 3 items on Dec 25th, 2021. I got 2 of the 3 items, i received notification about the 1 item on Dec 28th stating it was expected to be shipped in 48 hours, never was, then January 7th I received 1 last notification stating that it was still delayed. I contacted Dermastore via chat the agent yelled at me via chat w caps on because I was asking the agent to cancel the order and refund this item, he told me to wait. Now Feb 15th, no other notifications, or order status at all. Now today Dermstore tell me there was a problem and i have to wait for the order to be cancelled in 3 to 5 days and then be refunded back in another 3 to 5 days. This business is horrible, never again will i do buy from Dermastore

I purchased a product on 12/14/2021. The item was allegedly shipped per their website but when i reach out to Dermstore, Dermstore tell me it's stuck in their warehouse. Dermstore says that it will not issue a refund because the order has already been placed with their warehouse and I have to wait to receive the product, return it and then I will be issued a refund. So essentially I've paid for a product that I haven't received and may never receive and Dermstore is just standing by this absurd policy. If you go to their twitter feed (@dermstore), ReviewFeeder (https://www.ReviewFeeder.com/reviews/dermstore.com) or any other place with complaints about this entity, you will see this is not a one-off event. Multiple people complain about not getting refunds, never receiving products, receiving incorrect products and not getting refunds. A company that has $180 million in revenue per year should not be taking advantage of customers in this manner. Someone should look further into Dermstore as it appears to be operating like this with no repercussions.

Don't buy from Dermstore. I purchased several items that was delayed by 2 months. I told Dermstore to cancel the order but 1 item of that ordered arrived, Dermstore said they couldn't cancel it. I went back and forth about the delay in the order and they finally said they would cancel the other items since I bought it elsewhere. Then they shipped it anyway. They said I could return the items. I returned those items and 2 others from 3 other orders. After more than 2 months, They claimed they never received any of the 3 packages and told me to find the packing slips since they don't save packing numbers. I had to find my old packing slips and checked the status. They all arrived 2 months ago. I went back and forth with customer service about 8 times and each time, they never read through the history of the previous messages so I had to explain the issues all over again. After proving all 3 boxes were returned, they issued 2 of the returns and again claimed they didn't get the 3rd box. Again, I had to proved that it was received 2 months. Buy from SkinStore. They offer better discounts and codes to use from YouTube influencers of more than 25% on most products. Dermstore lies and has the worst customer service.

I received the wrong items. I open box to look for an invoice. No invoice, really? I contacted them and was told Dermstore would send my correct items next day, I followed up the next day because I've been told this before and sure enough they said nope we need you to send back and we have to receive the incorrect items first because they are so expensive. I sad well the products I paid for are more expensive! I shipped the incorrect order out the very next morning and called and gave them a tracking number. They used the cheapest and longest return shipping even though I paid for express shipping on my order. I complained and they said they cant ship until the see what I returned because I could of just put anything in a box and returned it. Lol. So now I have to wait 7 to 14 days for them to receive, inspect and then ship my correct items. That is if I even get the correct items, when I called the woman couldn't even tell me what my correct order was

I placed an order on April 24, and as of May 2 the item I ordered has yet to be delivered to the U.S. Post Office for actual shipment. This is the longest I've waited for an item in decades. This was the first, and last, order I'll ever place with this company. I inquired about the item in an email to customer service. My message was never acknowledged or answered.

3 weeks and I still don't receive my order!. Their customer support is a joke. Dermstore will take your money. Please avoid at all cause. Other reviews here are fake. Paid by the store.

This store has all products consultation from best dermatologist. I heard from most of people that the product gives good result within 2 or 3 months. I purchased face wash, it gives better result.

I am very concerned that I was sent counterfeit product. I ordered SKII Essence. I needed it in a hurry and Dermstore offered over night shipping for $30.00. It arrived but the product box did not have cellophane wrap, the bottle looked to be old, and the product is NOT the quality I am used to. This stuff is costly and I am NOT happy.

Good luck people. I won't use again.

I have ordered from Dermstore several times and Dermstore are ALWAYS late. I pay for express shipping! So unethical. Seeing other reviews I realize I am not alone. There are better ways to shop for skincare and I will NEVER order from them again. Lost a big spending customer

I ordered a shampoo last month and paid extra for two day shipping. After five days, I give them a call because I paid extra for two day shipping. The woman I spoke to said it takes two days to process in addition to two days to ship, so basically if you pay for two day shipping it will get there in four days or in my case five. I got a refund for the two day shipping, but trying to get that refund was like pulling teeth. I used to order from dermstore all the time, but after this experience I will not.

I placed an order with Dermstore in November- plenty of time to receive it before Xmas or so I thought, as some items were for Xmas gifts. Dermstore confirmed receipt of my order, charged my credit card, then nothing. I wait and I wait. Finally after coming back from an extended Xmas holiday, I chase them up - "where is my order? You got my money".
Their response: "Oh we canceled your order and didn't ship it, because we're not doing that service anymore."
Well we're you ever going to tell me? What about my refund?...
If I'd not chased up the order then what? You'd just sit on my money thanks very much, in exchange for - oh that's right - nothing!
Dear reader do not use this company. They have no integrity let alone any customer ethos. Where I come from, if you take a customer's order and money and don't deliver the goods, that's stealing.

I placed an order March 10. I've spoken three times with customer service to confirm my address / identity and discovered that though Dermstore assured me the order shipped, it never did. They promised expedited shipping. It didn't ship. Then it was cancelled over two weeks later-- NEVER SHIPPED. So much for trying to make purchases outside of Amazon. This company is not reliable or competent. Their response to questions about my cancelled order was that it did not meet security requirements and they cannot discuss beyond that. What does that mean? I am mostly frustrated that they wasted two weeks of my time calling and contacting them by email before they decided the order did not meet security requirements. Don't waste your time here-- there are better companies to support.