Name: Dermstore
Price range: $$$
Rating: 1

379 customer reviews of dermstore.com

Selling opened/ used products

I purchased a sunscreen from dermstore only to realize that the sunscreen has been opened or even used. There were brown spots inside the cap and the sunscreen isn't even sealed. I've used this sunscreen before and I remember that the one I had came in with a seal. I contacted the brand and confirmed all of their sunscreen product comes in sealed. I have a feeling that dermstore resell their returned/ used items and would try their luck hoping people wouldn't find out. Please make sure if the items you purchased from dermstore come in sealed or not. If I hadn't used this sunscreen before I wouldn't know that Dermstore sold me an opened one.

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BAD CUSTOMER SERVICE

My order shows delivered, via DHL. I don't have my product. Contacted DHL and Dermstore won't help. Contacted Dermstore customer service. Waited on the phone for 18 minutes. Got someone that never gave their name, couldn't care less that I didn't receive my product and was very unhelpful. Best they can do is research where my item went. 3-4 days. IF it can't be located then they will provide me a new order. Luckily... I get to wait for AT LEAST another 10 days before receiving what I ordered and paid for days ago. Not likely that I'll ever purchase from here again.

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I had a very poor experience with this site

I had a very poor experience with this site. Advertised offer included a 30 dollar rebate that Dermstore clearly had no intention of fulfilling. Don't believe the hype and save our money for a reputable site.

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I used to use them until they started sending me duplicate...

I used to use them until Dermstore started sending me duplicate marketing emails almost everyday. I replied to each and everyone of them explaining that they are sending 2 emails to the exact address, 3 minutes apart, but still they come. It's frustrating that you use a site in good faith but then they bombard you with marketing but have poor administration. Could you imagine CVS or Ulta locking you in their store so that they could explain what's on sale and then you have to shovel their flyers to get out of the store. I'm tired of Derm Store flooding my mail box

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Derm store automatically charged my account for product...

Derm store automatically charged my account for product that I never received and purchased.
Furthermore, Dermstore sold my address info to other vendors and I started getting lots of junk mail & magazines that I never subscribed to it.
Stay away

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Product I purchased was not genuine

I was so happy to find my pricey Rene Furterer hair care product available for a 15% discount if I signed up for auto reorder. When I used the last of the product I had purchased at a salon I started using my order from Dermstore. My hair didn't look nearly as good. I tried it once more and my hair looked horrible and felt coated with plastic. This stuff is not cheap and even with 15% off I paid $40 for something that was not worth $5. Back to paying full price at the salon. Don't waste your money here. Dermstore are no better than amazon.

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Satisfied repeat customer

I've been ordering from Dermstore for around 5 years, and I've always been completely satisfied. The site is owned by Target, and is therefore among the safe online sites for buying brands such as SkinMedica and SkinCeuticals. Huge selection of skincare hard to find items, no counterfeits here. Dermstore offer options to buy an item once or to buy it on a subscription basis, so make sure you select the right button.

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Happy experience

These products are great, love using them. I've always been completely satisfied. Good Service. Happy experience

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Mickey mouse company

Terrible customer service, Dermstore don't answer email, their live chat doesn't work, it's a 30 minute wait for a phone call, and if you get thru, they can't answer a question, or it's too late to cancel, but you can send it back, for a FEE, good scam they have going, don't order from them

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Slow shipping

Slow shipping. Placed the order and it didn't arrive until 3 weeks later. Will not order from here again.

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Great!

I bought lotion and face products and it’s great! I got lucky maybe? But the customer service was kind.

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Buyer Beware!

Received 2 faulty products and a lot of hassle trying to get a refund. Dermstore offer "free" returns if you accept a store credit instead of a refund. Not wanting to pay to ship back a bad product, I opted for the store credit for Jane Iredale foundation that was separated and would not blend. I used the credit to purchase Leonor Greyl shampoo that was not the same color, texture, or scent as the exact same bottle purchased from Leonor Greyl directly. I received a fraction of a refund, but was re-issued another gift card for the same amount as the original one for the foundation. I don't want to keep getting store credits for faulty products that I can either lose money on shipping them back, or keep getting a store credit for more garbage product. - Buy directly from the manufacturers and save yourself some stress.

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Nars orgasm

I absolutly love nars orgasm bkush im new to this review thingy it says blush so im hoping that i can just pick any blush that i like... but its a world favorite to alot bc it so flattering on so many peoples skin tones an it has a slight shim.er in it an its a peachy pinky color i love it with tons of looks its so beautiful! An stunning. Its an everyday wear blush!

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Best Beauty Products Store on the net!

This store has every beauty product you could want. Dermstore have the best prices and shipping is lightening fast! Highly recommend!

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EXPIRED ITEMS, RUN, THIS IS A SCAM COMPANY

This entire process has been extremely frustrated. I *was* a first-time buyer with DermStore.com and I have notified Priori Skin Care about DERMSTORE.COM selling expired items. DO NOT BUY ANY CREAMS OR PRODUCTS HERE.
CUSTOMER SERVICE IS ALSO AWFUL.

SOMEONE AT DERMSTORE ATTEMPTED TO CONTACT PRIORI SKINCARE AND THEN LAST MINUTE STATED, "I AM SORRY, WE CANNOT CONTACT THEM."

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Will never order from them again!

I placed an order on recommendation of a product from a friend. My credit card was charged two different amounts one of which was $137.00 over my order. When calling customer service Dermstore said that is so we can confirm funds... what? Customer service continued to interrupt me when I was explaining my concern, and the attitude from customer service was not appreciated. Then to top it off I received my order and one of the items was missing even though the 'total pieces' said 6.

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Expired products and delayed delivery without notification.

I have given this company 3 tries. I ordered a glytone kit, when I recieved it, the box was damaged and expired. Dermstore sent me another kit & pakage color was faded and expired. Upon ordering it is a 2 day shipping, but all my orders have taken 2-3 weeks, without notification. I have wasted time calling dermstore and placed on hold for 20-30 minutes. Beware buyer! Find a retailer near you or another site like sephora that is legit to purchase your skincare.

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I have been ordering from Dermstore for a over a year

I have been ordering from Dermstore for a over a year. Dermstore definitely deserve 5 stars! Selection of products and prices are great! Love the free shipping and the free gift!

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Awesome customer service and amazing selection of products...

Awesome customer service and amazing selection of products to choose from.

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Not happy with Dermstore

I order the obagi nu derm kit on their website, after ordering it i realized it was not the RX version. Therefore soon after i made the order, i requested that it was cancelled. I received email notification that it was cancelled. However, i call customer service and was told it was never cancelled. My order was delivered today, and when i open the box the expiration date shows 05/2021. Dermstore are a fraud. I am requesting a refund. I will ship this product back. Beware NO where on their website is there a place that provides info to start the return process. You click on the so called link, and then your just sending another email. Smh. This company is a scam. Selling old cosmetics products.

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Agree with the other reviewers... I would never do business with them again.

Boy, I wish I had read these reviews BEFORE purchasing. I made an order on 11/27 - status was it was on hold. CS said hold was due to a promotional item being out of stock, so we swapped it. Order was supposed to ship in a couple days. No order shipped... in the meantime my card was charged $263.93 for a $235.80 order (which has STILL has not shipped). Was able to get a refund for the difference & told my order would ship today. NOW I get an email saying my order is on hold & will ship soon. I have no confidence in this company at all. There is something that doesn't appear to be right here. Will be seeking a full refund tomorrow.

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Good luck getting your product delivered in a timely manner.

My order went from Sparks, Nevada, to Bloomington, California, to Chula Vista, California, to San Diego, California (which should have been it's final destination), then BACK to Bloomington, California. It still has not arrived, and it has been two weeks since I placed my order.

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DISHONEST COMPANY

DISHONEST COMPANY WITH RUDE, MISERABLE, BITTER EMPLOYEES. Dermstore won't respond to phone calls or emails. They take your money out of your account and you will never receive the product. They cancel orders made with Gift Cards out of SPITE. Brianna, Kara the supervisor, Jenean and the rest of them - rude, aggressive, angry ALL THE TIME. THEY HANG UP ON CUSTOMERS. NEVER DOING BUSINESS WITH DERMSTORE AGAIN or TARGET.

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They put orders on hold/review if the billing and shipping address are over 1000 miles apart! WTH

I ordered a gift for my sister and she did not receive it on time! The reason: Dermstore put all orders on hold for review that have a billing and shipping address over 1000 miles apart to avoid fraud. This was a gift and it was very clear this was a gift. I checked the gift box option. I'm really disappointed as I had to ask my sister if she received her gift. Only after I asked her, I searched my email and saw the company sent me an email telling me to contact them. Not a good customer experience.

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Price Gouging

Bought the olaplex gift set a month before Christmas. The order was delayed 3 times and ultimately cancelled about a week after Christmas. I got an automated email saying it's out of stock. When you go to their website... not only is it in stock, but Dermstore hiked up the price nearly $30. Unfair business practice and extremely shady. I emailed and they stated they will take it off the website but have neglected to do so.

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Completely ripped me off

AVOID AT ALL COSTS! I purchased two products from Dermstore. One was backordered but I was charged for it. I never received the backordered item, and when I asked for my money back (three times) Dermstore claimed to have technical difficulties. I have spent a total of three hours on hold trying to reach someone, and sent three emails. Every time they are having technical difficulties. This company is a total ripoff!

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Bad customer service

I have to agree with the other one star reviews. My original order was shipped to a wrong address. Contacted Dermstore and rep said their system was down but she took my info and little did I know - I was supposed to call back? I waited over a week and called again and that is when Dermstore told me they didn't ship my order. So basically I would not have received my order. So because their system was down I would be responsible to follow up on my order! CUSTOMER NO SERVICE! I have ordered from this company before and never had a problem. Obviously something is not the same and I will have to go elsewhere!

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AVOID AT ALL COSTS

There are so many more websites and brick & mortar options out there that actually value customers and understand customer service, PLEASE do not waste your time or money at this place. You will regret it.

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Company is a sham

I've been a Beautyfix customer for years.
The quality and content of the contents has significantly decreased.
It's almost insulting now.
The company only puts 5 star reviews on their site and filters their Facebook comments.
Numerous complaints about never receiving orders, no refunds, horrible customer service.
Stay far away. Horrible company.

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Horrible Customer Service and Terrible Refund Policy

It's literally impossible to get anyone on the phone or on chat for customer service. Not exaggerating.
I've been really ripped off by this stupid company due to them not correctly cancelling the Autoshop service on my account. I never received that order so when I tried to work it out with customer service, Dermstore offered ZERO help and claimed unless they have the product returned, they will not refund me or help me in any way. Ridiculous. Not a customer satisfaction-centric company by any means and terrible terms. Never ever shopping there and making sure I steer other people away from them

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Dermstore Rating

Based on 379 reviews from Dermstore customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.

Overall satisfaction rating ▼

Description: • We offer over 700 brands, including physician-strength formulas and hard-to-find specialty brands
• We have over 100,000 product reviews from real customers…and counting!
• We offer free shipping on all orders all the time
• We give you free samples with every order
• DermStore is a 8 year Bizrate Circle of Excellence Award Winner for Customer Satisfaction
• We have licensed estheticians on staff reviewing products and personally answering questions submitted by our customers
• DermStore was founded by a Board Certified Dermatologist
• We only sell products that are 100% authorized by the brands we carry, which means they are real, safe, in code and certified by the manufacturer!
• 24/7 Customer Service

Address: 1200 Worldwide Blvd, 41048